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Discussion of airlines and airports all over the world. You can share your flight and travel experiences, and discuss a specific airline or airport, using the links on this page.

Recently Discussed Airlines and Airports

Airlines/Airports 1 - 25 of 664
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AirAsia
10 December 2016 Guest

same problem as so many others, AirAsia website is having a real problem. I tried to book many times, even changed passwords for security reasons, but the end result is that the website goes back to this link booking.airasia.com/Payment/New and is totally stuck here. Wonder how long this one will take

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Etihad Airways
10 December 2016 Qasim bashir

I would like to place a claim for a BOSE head set which I accidentally left on Flight no: 9085 Etihad / American airline Lahore to Abu Dhabi on November 11th, 2016. flight number booking reference 6ZLPMQ, ticket number 0011720546716-717 PNR: YJPEYT I subsequently flew to Chicago but the head set was left on the initial flight from lahore to Abu Dhabi. Please update as to how I can retrieve this. Thank you.

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Avianca
09 December 2016 Luisa fernanda ibanez parra

I send email also. I lose my tiket number pls send to my husbend email . Allsport_group1@hotmail.com

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Norwegian Air Shuttle
09 December 2016 Guest

I was through exactly the same process and making the same case, albeit on a different flight. The airline conceded defeat to the CAA but, 10 weeks later, I'm still waiting for the settlement. Agree, next step is legal action as they have effectively waived their ability to contest the claim. QOUTE] Guest : I was supposed to be on that flight. Norwegian is claiming staff sickness is "Extraordinary Circumstances" and washing their hands of it. Closing line on the email (with no name) "we now consider this matter closed all future messages will not be answered". I have now put the complaint through to the CAA...........next is the small claims court

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Arik Air
09 December 2016 Guest

I travelled with Arik Air on the 9/11/16 to return on the 2/12/16. I Checked -In as normal. Arik Air delayed unnecessarily for 5hrs. Take off was 12:45hrs but Arik Air didn't take off until 17:30 hrs and landed at Heathrow Terminal 4 at 23:30 hrs, instead of 18:30 scheduled time on the ticket with unaccompanied luggages. I live in Bristol and have already booked my return Coach with National Express for 20:05hrs. Due to Arik poor service, I amended my ticket to 23:35 and I paid £15 despite the amendment I still missed the Coach I have to pay extra £50 to get on the 00:50hrs last Coach and arrived home at 03:30hrs of 3/12/16. Arik Air has caused me so much distresses both emotionally and financially and I need to be compensated. If I were to be late for Check -In, I would be Penalised to re-book my flight to London. What an experience and that was the first time I travelled Arik Air. Guest : Fumi : I stayed in the airport for over 12 hours in the checked in area today 12/8/16 for Arik flight to JFK. Flight was initially cancelled yesterday, it is a big disappointed that no one feel the need to explain anything to us customers for the first six hours. I'm sure the managersame in this company travel and see the level of care and support render in this kind do of situation. Don't get me wrong there are flight delayed with all airlines. What differentiate them is the customerror services when emergency happen. Very disappointed- Fumi. AHello funmi, Sorry to hear about this whole situation. It is still not late to claim over 450 euros compensation from Arik for your cancelled flight to London. I work for a professional claims company, Contact me on Ifez95@yahoo.co.uk as soon as possible please. Guaranteed compensation payouts with no fee, until your compensation is received. Guest : Fumi : I stayed in the airport for over 12 hours in the checked in area today 12/8/16 for Arik flight to JFK. Flight was initially cancelled yesterday, it is a big disappointed that no one feel the need to explain anything to us customers for the first six hours. I'm sure the managersame in this company travel and see the level of care and support render in this kind do of situation. Don't get me wrong there are flight delayed with all airlines. What differentiate them is the customerror services when emergency happen. Very disappointed- Fumi. AHello funmi, Sorry to hear about this whole situation. It is still not late to claim over 450 euros compensation from Arik for your cancelled flight to London. I work for a professional claims company, Contact me on Ifez95@yahoo.co.uk as soon as possible please. Guaranteed compensation payouts with no fee, until your compensation is received.

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Accra Kotoka International Airport
09 December 2016 Guest

A friend tells me they don't accept E-tickets in Accra airport is this true?

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Sky Airline
09 December 2016 Guest

Can not seem to contact anyone at sky airlines to ask for a refund. There goes my money.

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Vueling Airlines
09 December 2016 Guest

I was told my refund of £379 was made on 19 oct 2016. it is the 8th December 2016 and I still have no refund. Customer Services don't do anything. Twitter account does not do anything. They say its with Finance - you cant speak to finance. it is Shambolic and also speaks volumes about there brand.

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Small Planet Airlines
08 December 2016 Guest

Guest : I wish I'd seen this forum sooner. I'm staggered to see how many delayed flights there have been this year with Small Planet quite apart from the major ones that made national news. Do any of their flights leave on time? We were delayed for 20 hours on Flight S5171 Manchester to Kefalonia on 26 June 2016 on a scheduled 0500 departure, not mentioned previously on this forum. The situation was managed pretty well at the airport by Premier Handling - transferred to Cranage Hall Hotel for 16 hours - not as grand as it sounds but certainly OK. There are obviously well used contingency plans for managing a plane load of pax in the wee hours of a Sunday morning, at least if the length of delay is known in advance and someone is willing. The taxi company turned up with a large fleet of nice minibuses and the driver told me this was a pretty regular thing for them with a number of airlines. Presumably the ultimate cost for this was picked up by SPA. The delay was due to severe weather outbound over the Dodecanese two flights before us and by clearly illustrated **Small** Planet's lack of flexibility should anything go wrong. We therefore reckoned under the EU Denied Boarding Regulations our flight was eligible for compensation. Like almost everyone here we found the SPA complaints page impossible to use. I will investigate the suggestions here about inputting the flight code. I found their address in Lithuania and wrote to them on 03/08/16. I am now not surprised to find that they did not reply. They are not part of a dispute resolution and so I used the Civil Airline Authority's very helpful and clear website to lodge a complaint on 01/10/16 - the CAA request an 8 week wait in the case of non-reply to correspondence. They sent a reply within two days but indicated that their response depended on SPA. I finally got a nice response from the CAA (although obviously standard) on 25/11/16 saying that as SPA had not replied to them either they had found in favour of my complaint. However they were unable to enforce compensation from SPA (!) and my only recourse was through the small claims court. Given that SPA do not appear to have a registered office the UK my guess is that that would be an unlikely option. My next steps will be: 1) A letter to the P.A. to the CEO of Olympic Holidays, Ms. Tracey Collins and/or the Commercial Director (Mr. Photis Lambrianides) pointing out the reputational damage to the company and the difficulties for resort based staff and costs to Olympic of so many delays. The company address is: Olympic Holidays c/o Interaction Worldwide Ltd, 1 Torrington Park, London N12 9SU. The CEO him/herself is obviously a very shy person and I can't rack him/her down on the net. 2)I will consider a claims company as (as they say) 75% of something is better than 100% of nothing. I do not hold out any hope. Presumably the companies know which airlines not to bother with. I have seen an item on the BBC news site that a lawyer was trying to get an SPA aircraft impounded to force the company to pay the compensation ordered by a UK court but further ignored by SPA. Clearly part of the problem is that the regulations set the compensation at deterrent or even punitive levels which makes it difficult for small companies to pay up. Some might say "Serve them right". Possibly lower levels of pay-out might mean more people got paid - though the crooks at SPA may well not. I would happy to settle a bit less. Tonyhow are you getitng on - did you get a reposne from olympic

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Seaborne Airlines
08 December 2016 Guest

I have been trying to reach the Accounts Payable of Seaborne Airlines and their voicemails are always full, they read emails and never respond back and this is in regards to an obligation in the amount of $77,366.69, i just cannot reach anyone!!

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Jetairfly
08 December 2016 Guest

Hello, does anyone know what plane flys from Brussels to Sanford? I upgraded my seat, but if it's a certain plane I don't get a window. Thank you in advance

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Air Cote dIvoire
08 December 2016 Guest

I am writing about my experience with both Air Côte d'Ivoire and South Africa Air. My husband and I had the following itinerary: Sat, Dec 3 8:00 PM GMT ABJ to ACC Air Cote D'Ivoire 500 Arrive Accra (ACC)9:00 PM GMT Terminal 1 Dec 3 10:30 PM GMT ACC to JNB South African Airways 53 Arrive Johannesburg 6:20 AM SAST Terminal A, Then 8:45 AM SAST JNB to DUR South African Airways 539, Terminal B Arrive Durban (DUR) 9:50 AM SAST Unfortunately, the initial flight (Abidjan-Accra) was delayed due to a storm. We arrived in Accra at 10:00 pm. We notified the head steward in business class that we had a tight connection and we were under the impression that he was going to help with the transition. We had to wait at least 10 min. after the plane landed for the bus to arrive. The bus driver was also notified of the tight connection. When we arrived at the terminal, we were taken in charge by Theresa fr om Air Côte d' Ivoire. She asked us to write our names and passport number in a book, then took us, along with 3 other passengers, bypassing immigration (most of us did not have visas to enter Ghana), to exit the building, and reenter from the departure side. It was quite far! When we arrived, the SA check-in desk was closed, then a lady came and sat at it. She told us the check-in was closed for our flight. We could hear the boarding calls for it, but she kept saying there was nothing she could do. Her attitude was disdainful, then she passive-aggressively went to working on something else. She refused to give us her name, and her badge was hiding behind her desk. We asked to speak with a supervisor who came after the flight had left. Both of them said that they were not notified by Air Côte d'Ivoire of our late arrival. He started lecturing us that for international flights, check-in is 3 hrs ahead, and that SA did everything possible. Theresa then took us to an office, wh ere a gentleman booked us on a flight at 9am the following morning. He warned us that there were delays on that flight, and asked Theresa to follow through in the morning. She arranged for us to spend the night in a hotel, and gave us the name of her colleague William Barkloe, who she promised will let us know our status. We did not hear from him, so we called him in the morning. He asked us to call him back at noon. He was impossible to reach. His phone was either busy or turned off. He finally heard from him that we needed to be at the airport at 6pm because the flight was leaving at 9pm, a full 24 hr from the initial flight, and a12 hour delay from the rescheduled one. After we boarded, we sat in the plane for a few hours before we were told that there was a leak in the galley. They tried to fix it, but were unable to do so. So we ended up being moved to another flight departing at the same time. There were no more business seats available, so we had to sit in coach, even though we paid for business tickets. The delay also cost us the next connection, so we ended up arriving to our final destination Monday at noon. The trip ended up taking almost 36 hrs, and we missed an important meeting as a result. It was a horrible experience. We didn't get a true apology from anybody. Here are the issues that are concerning: 1) lack of communication between the two airlines, and lack of ownership of the problem. 2) transit in Ghana is dysfunctional. We should not have had to enter the country then check in again. 3) delayed/inadequate follow-through on the part of Air Côte d'Ivoire. We spent most of Sunday trying to figure out our status, and felt helpless because our only contact was not responding. 4) inflexibility of the agent for SA. It is still not clear to us why we were not allowed to board the flight on the 4th. If it was really impossible to bend the rules, at least some empathy should have been shown, and some attempt to help fix the problem. 5) 12 hr delay in our rescheduled flight with no communication about the expected time. 6) no compensation for the inconvenience that we experienced and missing a part of the meeting

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Scoot
08 December 2016 Guest

I have already booked and paid to scoot airline but until they didnot send ticket to me at nisha01613@gmail.com

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Cebu Pacific Air
08 December 2016 Guest

How can i retrieve and access my my account?... Every time i provide my email account the response is : ERROR [5020: SqlServerTimeout] An error has occurred. Please try again. If the error persists, please contact the airline.

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EasyJet
07 December 2016 Guest

Easyjet aren't showing any flight from Newcastle to Palma on Saturdays in the summer but I am sure they fly them. Maybe keeping them back. Anyone seen this before??

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AirAsia Zest
07 December 2016 Shiela

Hello, It's my first time to book online. I'm trying to book a flight. I don't understand why there's an 800 checked baggage and 450 checked baggage. During the initial booking, I only choose the flight with no bag. Then there's an option to add baggage.

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Sunwing Airlines
07 December 2016 Guest

Hello folks, Just tell you a story of Sunwing service agent bullying customer. We went a one week vacation to Cuba last week, at the Toronto, Pearson Airport ,We got a bully from a service agent (named him as Mr. X) who normally stands outside to help or guide sunwing's customers. We called to get help from check-in machine as it showed an error. then he told us to follow him, but on the way, he tried to help another one, let us stand and waited for 10 minutes and finally told us go to line-up. We got upset and asked why you didnot tell us earlier, let us waited for so long. After a couple minute, he came back and told us if you raised your voice again, you cannot go anywhere, did he THREATEN us? My wife told me to keep quiet as She was scared he could spoil our vacation. We recognized that sometimes he looked at us to check if we are in the first people of the line yet. When we reached the 1st people of the line, the girl (named her as Ms. A) told us go to the next check in counter, he ran to her and told her to wait for him. He ran to checked in counter, talked to 2 service check in admins (named them as Ms. B, Ms. C), looks like they refused his request, he ran to another one (named her as Ms. D), we ended up to check in with Ms. D. who asked to check our carry on luggage first, even only 7Kg (only 5 Kg is allowed), We had to took some stuffs out to meet the allowable weight. We don't mind it as she is doing her job, But we would raise some questions, why she asked to check carry on first instead check the check in luggage first even we put it on scale already? I don't think it is a normal procedure, and on the flight we saw some customers carried a heavy one, just wondering why they could get through. Just questions about his duty: 1. What is his duty at sunwing check in area? It would be excellent if helping customers in good manner and efficiency way, wouldn't it? 2. Not sure what you handle if you get threatening like my case? 3. Is it the way his does a good job to let customers waiting, threatening, running around to ask check in counter girls for a specific customer? I don't think so unless he wants to show his muscle. Date Dec7,2016 Toronto

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Flydubai
07 December 2016 Fred

I have flown fly dubai enroute Dubai and i really thought i would build loyalty with them too, i realize this is going to be a hard paper, you have really have to work hard to be a Dubai client, i wish such reviews were open to the general public we would make better decisions i think they are thriving on consumer ignorance, i have just learnt that surprisingly they share ownership with Emirates, why cant the mgt borrow a leaf especially customer service Beher : The epitome of a low cost carrier lies firmly with Fly Dubai. I flew the carrier fr om Bishkek to Bahrain via Dubai. With a six hour layover, one would think there is sufficient time for baggage to make the connection. But upon arrival in Bahrain, my baggage is missing in action. Upon filing of a missing baggage report, I am advised that Fly Dubai DOES NOT provide a per diem allowance to cover essentials while baggage is tracked. Later I am advised that there is another Fly Dubai flight in another three hours and it may be on that flight. But, no, that is still not sufficient time for the airline to resolve the issue. Finally, it arrives via Gulf Air (Thank you for stepping up to the plate where Fly Dubai fails dramatically). Only to be told I should return to the airport to collect it myself as Fly Dubai, as a low budget carrier service does not offer such service. Really Maybe you should check my passenger record that I am incapacitated due to two surgeries on my foot and require a wheel chair. Great service you offer. Low budget ticket prices was similar to that of full service airline, Turkish Airlines, but you presented the shortest time (or so I thought) between point to point. Maybe your CEO does not realize the level of service that is being provided and never studied marketing that the cost of losing one customer is equivalent of capturing ten new customers. Worse word of mouth, especially in this age of Social Media, will by far out cost the price of a lousy service to deliver the baggage and a small per diem allowance. No, you would rather stick to your policy (I will check with IATA as to legalities in accordance with international treaties) than try to build loyalty. Thank you to my hotel guest services. Golden Tulip Bahrain has picked up the ball wh ere it was dropped by Fly Dubai.

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Sao Paulo Guarulhos International Airport
07 December 2016 Emile

Can somebody please help. I will arrive later today at GUR airport from South Africa. I must catch a flight about 3 hours later to Lima. Despite the fact that it is the same airline, I was not able to book my baggage through to Lima or to get a boarding pass. When I arrive at the airport, what must I do? How will I get my baggage without going through immigration? And how do I get my boarding pass within the transit area?

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Volaris
07 December 2016 Shame ,shame

I'm writing this on behalf of a family member who could not board plane from Durango, Mexico to Chicago, I'll, because of a document issue. That is understandable, but they didn't want to issue a refund. They want to change it to another day which she was not able to do. On top of it there is another charge for changing it for the following week. Read their policy, do your homework and beware. By the way this person is 90+ years old.

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Malindo Air
06 December 2016 Guest

Malindo departure from kl is it klia 1 or klia 2

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Thomson Airways
06 December 2016 Mrs Disappointed

Post customer service horrific

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Air Arabia
06 December 2016 Guest

very bad experience because of bad behavior the cabin crew and ground staff was rude, impolite and arrogant, they don't know anything about customer services and rights and how to handle an angry customer, I had a problem with one girl of cabin crew was talking in a very bad way with everyone and they were very upset of her and when i told her to talk in good way she started shouting on me and threatening me that she will tell the captain to offload me if i didn't apologize for her and started talking like me or her on the flight, then her colleagues in ground staff supported her and told her that they will take bad actions with me later and then took one of luggage off to take revenge of me and said it is overweight although on the main counter they said it is OK and you can take it and gave me the boarding pass for me and my bag then they lied and took it off, they never say sorry for their mistakes, very bad treatment with clients starting from the ground staffs to the cabin crews, and when i made compliant to the ground staff manager in sharjah airport he said that he received an email about me and started talking very bad and charged me extra fees to bring back my bags. Although I know this compliant will not go anywhere because they are supporting each other against the clients, but I hope to take action with this cabin crew staff and return back the extra charge you took from me to not lose one of your permanent and loyal client who is travelling a lot with you, please take this compliant seriously because I was advised to contact the General Civil Aviation Authority but I would rather to wait for your feedback and satisfied action. For the cabin crew and ground staff names and all details please contact me.

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Eastar Jet
04 December 2016 Mong

I need to cancel my flight from kota kinabalu. How the process? Can I get full refund? Please email me at guckkasten84@gmail.com

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Africa World Airlines
03 December 2016 Phylis Koomson

Please I need an information, am coming from Europe to Accra, I will latterly continue my journey to Takoradi with your airlines, may I please know what to do ,as am holding two different luggage, and also the tickets fare. Thanks.

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