Air Antilles Express Discussion

01 March 2022 10:03:00 Guest clare D

Our bags were offloaded in Error in Domenica when we were en route to Los Angeles. We have been home for two weeks now and have sent 50 emails and made 400+ phone calls. Only twice have we spoken to anyone. We know the bags are in Guadeloupe now but cannot get them sent to us in the UK. It’s Air Antilles who are the problem… any advice?

05 December 2019 02:12:00 Gelien Matthews

I will be writing the airline everyday until I get my suitcase.

05 December 2019 02:12:00 Gelien Matthews

I am the conference organizer of the Association of Caribbean Historians and this organization will be hosting its annual conference in Guadeloupe next year, 2020. If I do not get my suitcase from flight Air Antilles 217 on Sunday November 24, 2019, I will discourage the more than 100 participants to the conference, to avoid traveling with Air Antilles. I will encourage them to travel Liat and Caribbean Airlines only.

05 December 2019 02:12:00 Gelien Matthews

Customer Service Problem Category : Existing Booking Query Booking # 63478597, Name : Gelien Matthews, Email Gelien.Matthews@sta.uwi.edu, Home Phone : 1868 3045927 or 1 868 645 5997, Phone Cell/Office : , Additional Info :Lost Baggage Message: On my return flight from Guadeloupe to Trinidad, I took Air Antilles 217 from Point A Pitre, Guadeloupe at 7:15 pm (the flight was delayed. It was originally scheduled to leave at 4:35 pm) on Sunday November 24, 2019. The plane landed in Martinique but I did not get off the plane. Then the journey continued to St Lucia. When I got to St Lucia, I did not receive my luggage. I recorded my complaint with an attendant at Air Antilles in St Lucia. She promised to contact me and to send the bag to Piarco International Airport, the last leg of my return trip from Guadeloupe. I have not received my suitcase to date, December 2, 2019. Can you please look into this matter and send my lost suitcase to Piarco International Airport? Please respond to this request. With regards, Gelien Matthews

03 December 2019 08:12:00 Gelien Matthews

Customer Service Problem Category : Existing Booking Query Booking # 63478597, Name : Gelien Matthews, Email Gelien.Matthews@sta.uwi.edu, Home Phone : 1868 3045927 or 1 868 645 5997, Phone Cell/Office : , Additional Info :Baggage Message: On my return flight from Guadeloupe to Trinidad, I took Air Antilles 217 from Point A Pitre, Guadeloupe at 7:15 pm (the flight was delayed. It was originally scheduled to leave at 4:35 pm) on Sunday November 24, 2019. The plane landed in Martinique but I did not get off the plane. Then the journey continued to St Lucia. When I got to St Lucia, I did not receive my luggage. I recorded my complaint with an attendant at Air Antilles in St Lucia. She promised to contact me and to send the bag to Piarco International Airport, the last leg of my return trip from Guadeloupe. I have not received my suitcase to date, December 2, 2019.

05 June 2019 06:06:00 Felix Wilson

Due to a 3 or more hours delay on flight Air Antilles S3 103, from Dominica to San Juan via st. Maarten, Friday May 31, 2019, I missed my flight to Miami and eventually to Mexico City. The flight locator AA RYIFZO. It meant that I had to overnight unscheduled in Miami at Miami Airport Hilton Hotel, Blue Lagoon. I request a refund of USD157.02 as your airline was responsible for that misfortune and cost. Please acknowledge receipt of this report and kindly respond to me by email: felix_wilson@hotmail.com. I intend to send my bank details and itinerary for that event. Many thanks.

17 April 2018 10:04:00 Tony

Please advise how to pay for confirmed flight reservation made through travel agency in NYC. I am on Anguilla. Agency put in my Visa credit card but 3S said it was "unauthorized." My reservation must be purchased by April 20th

14 December 2017 12:12:00 Guest

My flight was canceled from Pointe-a-pitre to Dominica Sun and I can't get reimburse. Awful service!

11 September 2017 07:09:00 Travel With Sears - Martinez

Hi, i would like to know yours procedures for refund a ticket due to Hurricane Irma. Please let me know. Thank You In Advance.

17 June 2017 04:06:00 SILVIA Kahn

I am trying to call # in Purto Rico for your airline.. please email it to me soon thank you in advance

19 May 2017 12:05:00 robert

hi i want to book a flight from st lucia to martinique and i want to know if i can pay for the suitcase at the airport the day im leaving. can u please email me asap.. thanx

18 April 2017 08:04:00 Geraldine Black

Hi, I write to complain. I was promised compensation in February this year for a flight you cancelled. I have never received the compensation. Very poor service.

10 January 2017 08:01:00 linda

good day could you please send me the number for air antilles puerto rico desk /office asap need to get in contact with office and unable to find any phone number for them

18 November 2016 05:11:00 Guest

Please tell me why child under 12 is paying more than adulta

06 August 2014 06:08:00 Ortho

I need to know what would be the cheapest ariilne choice to fly to India, especially what's the best baggage price deal in the light of the present baggage rules with only 1 baggage & high baggage fees for extra bag/weight. If there is a 2-baggage allowance like before that would be best. Please help. Someone with recent experience/knowledge is preferred.

22 January 2014 06:01:00 Guest

I attempted to make a reservation on the website. At the end when trying to submit credit card, it would not complete. As directed I completed the email contact form. No response for 2 days. Finally found a phone number in St. Lucia. The phone is answered with "Hello". No identifying that you have called Air Antilles or any business. I am told I must send scanned copies of the credit card, complete a credit card authorization form and submit. Seems risky as I have no way of knowing I am talking to Air Antilles. I do so. Nothing. Finally call again and eventually get a confirmation /email. I ask for a manager . Am told it is "Gladys" in Gaudalupe. Ask for a phone number- it is no good. I can only hope there is a flight or even a plane. Hace tried again twice to contact the airline on THEIR email contact form. No response. Scary.

09 January 2014 07:01:00 Guest

Tried to book online. Wouldn't complete booking. Sent email to "contact us" . No Reply for 3 days Called St Lucia "office" Told due to fake credit cards had to complete verification form sent by email. Want copies of the card etc. Seems very unusual. Any one know anything about this airline?