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Air Berlin Discussion

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20 January 2017 Guest

FRIENDS, If you want information on your luggage, CONTACT AIR BERLIN VIA FACEBOOK MESSENGER. They responded within minutes, prioritized my baggage, and were able to actually give me information. It is the only way I have been able to get into contact with the airline. ***CONTACT AIR BERLIN ON FACEBOOK MESSENGER WITH YOUR FILE REFERENCE NUMBER*** Hope this helps, as my experience has also be absolutely terrible.

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15 January 2017 Gail

Same problem here. Lost luggage on fight on December 24, 2016 Air Berlin from JFK to Prague, with a transfer in Berlin. Luggage was not recovered for 6 days. Considering taking legal action if no response to our claim.

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14 January 2017 Luca De Ferrari

WORST AIRLINE EVER SEEN!!! I was on flight AZ406 (LIN/TXL) and AB7420 (TXL/ORD) on Jan 8th. An additional baggage that I purchased for the cost of EU175 was not delivered to ORD. After several calls to ORD lost and found I am still waiting for the bag to be located and delivered to my address. Reference #: ORDAB11534 Bag Tag: 0055067911 The bag contained high-value merchandise, but most importantly medicines that I cannot purchase in United States. The service provided by AirBerlin has been terrible so far. As of today I still don't know where my bag is. Representative told me to write an e-mail to baggage@airberlin.com, but the e-mail bounces back. Wrote 12 e-mails to service@baggageexpress.de and never got a response. AirBerlin has promptly collected a EU175 fee for the additional bag, however the bag was never delivered to destination. STAY AWAY FROM AIRBERLIN!!!!!!!!!!!!!!!!!!!!

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14 January 2017 Guest

WORST AIRLINE EVER SEEN!!! I was on flight AZ406 (LIN/TXL) and AB7420 (TXL/ORD) on Jan 8th. An additional baggage that I purchased for the cost of EU175 was not delivered to ORD. After several calls to ORD lost and found I am still waiting for the bag to be located and delivered to my address. Reference #: ORDAB11534 Bag Tag: 0055067911 The bag contained high-value merchandise, but most importantly medicines that I cannot purchase in United States. The service provided by AirBerlin has been terrible so far. As of today I still don't know where my bag is. Representative told me to write an e-mail to baggage@airberlin.com, but the e-mail bounces back. Wrote 12 e-mails to service@baggageexpress.de and never got a response. AirBerlin has promptly collected a EU175 fee for the additional bag, however the bag was never delivered to destination. STAY AWAY FROM AIRBERLIN!!!!!!!!!!!!!!!!!!!!

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12 January 2017 Guest

Guest : Air Berlin lost my daughters luggage on 1/5/17 and to this date we cant get in touch with anyone. This is unreal. I would NEVER recommend this Airline to anyone. Have they found your daughter's bag yet? They lost mine on 1/7/17 and I can't get any information or get into contact with anyone.

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12 January 2017 tiara inks

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12 January 2017 Dennis R

I left my laptop computer and case on my Air Berlin Vienna/Dusseldorf flight on 25 October 2016. My mistake. On 26 October from my final Miami destination I contacted AB about lost computer. I contacted them again, and again, and again. All I got was computer generated responses. On 23 December 2016 I received an email from Baggage Express, AB's lost baggage contractor, that they had found my computer. All I had to do was wire transfer 106 Euros to cover shipping costs and sign a waiver. Did both on 23 December. As of today I have not received my computer plus they have my 106 Euros. I have tried everything including calling AB in the USA (they say they can't help), emailing different addresses and even a fax to BE. I have been completely ignored by AB and BE. AWFUL SERVICE OF PAYING CUSTOMERS!!! AB and BE can reach me at ritchied01@outlook.com

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11 January 2017 Guest

Air Berlin lost my daughters luggage on 1/5/17 and to this date we cant get in touch with anyone. This is unreal. I would NEVER recommend this Airline to anyone.

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11 January 2017 Guest

NEVER USE AIR BERLIN. January 9th, 2017: My wife and I booked a trip with Air Berlin fr om Budapest to Madrid via Berlin-Tegel.We arrive BUD airport 2 hours before the flight, made the luggage check-in with no problems. The women at the counter was very attentive, she even put some "priority tags" on our luggage because she knew we had a short connection at Berlin-TXL. The first flight was delayed 20 minutes, anyway we got to TXL, they offered some heart shaped chocolatesat disembarking, I thought that was nice... and then we boarded the second plane with more than enough time left for the "priority luggage" to be moved in to the new airplane. Got to Madrid, no issues inflight, no bad attitude... seemed everything was doing OK. Again at disembarking we were offered the same chocolates. So we got to the luggage belt and bags started coming out. None of them were ours. Finally no new bags came out and the belt stopped after 40 minutes of waiting for our bags. They left our bags at Budapest or at Berlin. Not only our bags, at least half of the other passengers that were making the same route or boarded at TXL had the same problem. We filed the complaint at the Madrid's lost luggage counter, and also filed the complaint thru Air Berlin's website. Flight numbers and date: AB8261/09JAN AB8962/09JAN BAG TAG NUMBERS: AB394784 AB394804 FILE REFERENCE (FILED AT LOST LUGGAGE COUNTER IN MADRID) MADAB14697 PERSONAL REFERENCE NUMBER (COMPLAINT FILED AT AB WEBSITE) 1562908 Will post this on their Facebook page and any other page wh ere people can view this and think twice before booking any flight with Air Berlin or any other airliner using the BERLIN-TEGEL airport. We don't care about money compensation, we only want our bags back, without damage, because our belongings value can't be replaced with money.MORE THAN 24HS HAVE PASSED AND THE AIRLINE BASICALLY DOESN'T GIVE A ***.

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10 January 2017 Guest

Hello I was denied entry to Europe due to negligence by Air Berlin airport staff at Chicago O'Hare International. Airport authorities at Air Berlin desk checked our passports and required documents before letting us board flight to Germany. No one informed us that since my wife hold an Indian passport (she is greencard holder in USA) she would not be able to pass through Germany. Why were we allowed to board the flight? We were denied entry at German airport in Berlin - Tegel and deported back to USA. This has cost us more than $4000 due to all our flight and hotel bookings. The German airport security did not allow us to contact USA Consulate/Embassy. This is my right as a US Citizen and instead they made me book my own ticket from Germany to New York worth 1100 Euros. Who is responsible for this negligence? If we didn't have the right documents, we shouldn't have been allowed to board from USA by Air Berlin staff. I am definitely taking this as far as I have to and looking for some serious compensation on the money I lost. Please contact me directly at +1 (630) 890-3729 or email at joshi.sagar1989@gmail.com

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09 January 2017 Guest

Guest : Guest : Is there a toll free number for Air Berlin baggage or Claim loss ? Hah! We racked up @$80 calling the numbers we had for Airberlin when we were trying to track down our bags last month in Europe. Only once did we actually reach a real person in all our attempts.

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04 January 2017 Erick

gernot hint... : Still waiting on my luggage. Same flight. This is Ridiculous My checked bag did not arrive on my Air Berlin flight # 7000 from VIE to MIA on 12/20/2016. Airport personnel at the baggage carousel #5 claimed that there is no office on the airport and they will file report. A copy of the report shows a non-existing web site and the listed tel.number to call is forwarded to an extension, which never answers the calls. There is no way to successfully contact Air Berlin. The officially listed number is a phone number in India. AirBerlin is close to bankruptcy (check their share value) and I have reasons to believe that the airport persons are phony and seem to provide information for other criminals to steel luggage. I certainly would support a class action law suit against AirBerlin. There may be a judge, who confiscates an AirBerlin aircraft in the US until all open claims are satisfactorily resolved. There may be thousands of travelers having experienced same problems after their luggage gost lost.

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03 January 2017 joel markowitz

HI, my name is joel markowitz. this is my tickete number TKT-5667903173368 and I made a claim a while ago, that my ticket was canceled and I asked for compensation. meanwhile I didn't hear anything. Please reply asap on my email Miriam6626@gmail.com

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03 January 2017 Guest

Can someone please tell me where exactly to claim the delayed luggage to Air Berlin? I had a connecting flight Belgrade (Serbia) via Stockholm to Berlin on 31st December in the morning and arriving to Tegel at 12.10pm. I immediately did a Lost baggage report as recommended and some of the stuff told me it is better to wait than leave the airport as they thought my luggage is likely already at Tegel. I waited for 4 hours when it was 4.30pm and they finally said then, no we do not have it here. I received my luggage only on 2nd January at 2pm. I had to buy few necessities like cosmetics and i also bought 2 dresses in total my expense was about 100eur only. I have all receipts saved and I would like to claim the refund but I do not find the most appropriate email address or phone number where i could make a claim. Please help.

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30 December 2016 Guest

Today we flew from JFK to Berlin . Our luggages are gone!!! Wtf, no answer!!!

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30 December 2016 Guest

Here is a link to an article which will either depress you further or make you laugh, or both! I am thinking of taking to Twitter tomorrow. 7 days and counting without my bag.http://www.slate.com/articles/business/moneybox/2013/09/air_berlin_lost_luggage_the_german_airline_melts_down_on_social_media.html Guest : Air Berlin also lost all our luggage over Christmas. 10 day vacation with just the clothes we worn on the plane. Our vacation is over and we still have not received our bags - any advice? We filled out the air berlin baggage forms and spent over 25 hours on the phone trying to locate our luggage. Has anyone received reimbursement for clothes you had to purchase?

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29 December 2016 Guest

Air Berlin also lost all our luggage over Christmas. 10 day vacation with just the clothes we worn on the plane. Our vacation is over and we still have not received our bags - any advice? We filled out the air berlin baggage forms and spent over 25 hours on the phone trying to locate our luggage. Has anyone received reimbursement for clothes you had to purchase?

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29 December 2016 Guest

I never received my bag on the flight on the same day out of JFK to Düsseldorf, they ruined my Christmas and our vacation. I am still trying to reach someone in person to help me but they never answer. I am now definitely considering my next steps including taking legal action. Theft and incompetence are equally possible. Estelle Slon : My bag was lost Miami to Düsseldorf to Venice on December 21. All my clothes, ski clothes, plus my granddaughter's Christmas presents were in that bag! Today Air Berlin ruined Christmas!!! The value of the contents of that bag is $2000+++!!!! In the Dolamites to ski with NO warm clothes, nothing!!! Very * !!!!! NEVER FLY AIR BERLIN!!!! Estelle Slon : My bag was lost Miami to Düsseldorf to Venice on December 21. All my clothes, ski clothes, plus my granddaughter's Christmas presents were in that bag! Today Air Berlin ruined Christmas!!! The value of the contents of that bag is $2000+++!!!! In the Dolamites to ski with NO warm clothes, nothing!!! Very * !!!!! NEVER FLY AIR BERLIN!!!! The bag did get to my resort on Christmas night! A three hour car ride from Venice! A true Christmas miracle. Thank you!!! I will give Air Berlin another chance!

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26 December 2016 Martin

Worst customer support ever. Any normal response from an executive would be appreciated. Will contact my lawyers soon Your ref V143458

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26 December 2016 Estelle Slon

My bag was lost Miami to Düsseldorf to Venice on December 21. All my clothes, ski clothes, plus my granddaughter's Christmas presents were in that bag! Today Air Berlin ruined Christmas!!! The value of the contents of that bag is $2000+++!!!! In the Dolamites to ski with NO warm clothes, nothing!!! Very * !!!!! NEVER FLY AIR BERLIN!!!! Estelle Slon : My bag was lost Miami to Düsseldorf to Venice on December 21. All my clothes, ski clothes, plus my granddaughter's Christmas presents were in that bag! Today Air Berlin ruined Christmas!!! The value of the contents of that bag is $2000+++!!!! In the Dolamites to ski with NO warm clothes, nothing!!! Very * !!!!! NEVER FLY AIR BERLIN!!!! The bag did get to my resort on Christmas night! A three hour car ride from Venice! A true Christmas miracle. Thank you!!! I will give Air Berlin another chance!

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26 December 2016 Guest

Among of my two bags are problems. One of my carrier is broken. Another is missing. I do not have any clothes. Here is Iceland. Air Berlin gave unforgettable christmas present.

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25 December 2016 Estelle Slon

My bag was lost Miami to Düsseldorf to Venice on December 21. All my clothes, ski clothes, plus my granddaughter's Christmas presents were in that bag! Today Air Berlin ruined Christmas!!! The value of the contents of that bag is $2000+++!!!! In the Dolamites to ski with NO warm clothes, nothing!!! Very * !!!!! NEVER FLY AIR BERLIN!!!!

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25 December 2016 Guest

Hi, Airberlin also lost my luggage - JFK via Duesseldorf to Berlin. The monetary loss would be unbearable if the bag doesn't show up. I can just hope they still locate it since this happened 2.5 days ago. Does anyone know what gets reimbursed after 24hours? I don't even have a toothbrush on me. Let's pray they find our bags! Something has to be wrong with Duesseldorf. Seems like a pattern. Fingers crossed, LP

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22 December 2016 Guest

gernot hint... : My checked bag did not arrive on my Air Berlin flight # 7000 from VIE to MIA on 12/20/2016. Airport personnel at the baggage carousel #5 claimed that there is no office on the airport and they will file report. A copy of the report shows a non-existing web site and the listed tel.number to call is forwarded to an extension, which never answers the calls. There is no way to successfully contact Air Berlin. The officially listed number is a phone number in India. AirBerlin is close to bankruptcy (check their share value) and I have reasons to believe that the airport persons are phony and seem to provide information for other criminals to steel luggage. I certainly would support a class action law suit against AirBerlin. There may be a judge, who confiscates an AirBerlin aircraft in the US until all open claims are satisfactorily resolved. There may be thousands of travelers having experienced same problems after their luggage gost lost. did you ever get it back????

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22 December 2016 Guest

Prachi Nayani : I am on a business trip to Dusseldorf. I had boarded Air Berlin flight and I have in Dusseldorf with no luggage. Both of my bags have been lost and there is still no trace of it. I have reported the incidence on Dusseldorf lost and found department - Reference number # DUSAB63227. I am strictly veg and had my eatable carried along in the baggage. My daily medicines are also in bag. It is really being tough time for me to adjust in a different country with no means of accessing my clothes, medicines and other basic necessities. Did you ever get your abgs back???? Guest : Flew SAN -LAX (with AA) and then LAX - DUS with airberlin August 25, then DUS- SZG August 26. My luggage never arrived. Zero info and help from baggage services in Salzburg the first 5 days, then zero info and help from airberlin's subcontractor since. And, of course, ZERO communication or ability to contact anyone even remotely willing to help at airberlin itself! Only through multiple complaints on AB's FB page did I first get said BaggageExpress to send me a form e-mail to officially acknowledge my case on September 4, and then, on September 20 (by their own admission, 3 days before they were officially supposed to give up looking for it!) that my baggage couldn't be found! I have flown airberlin many times over the last half decade and never had any problems, but now, having had a huge problem, I am absolutely livid and horrified and their utter lack of customer service or even common decency! Tbh, I don't believe for a second ANYONE ever even *tried* to locate my suitcase - which was in excellent condition, unusual enough to be very noticeable and had a stitched on, pull-out luggage tag with all my contact info as well as items with plenty of my contact info inside! Based on everything I have read online, I very much doubt I will have much luck in ever claiming the compensation I am legally owed, and that doesn't even cover a fraction of the monetary value of the lost items; the emotional value of them is irreplaceable. I have never been this * before in my life, because I have never before in my life dealt with a company which is so negligent in fulfilling its obligations and has so much contempt for its customers! My verdict is: AVOID AIR BERLIN AT ALL COSTS! They are a perfectly decent - good airline if everything goes to plan, but if something goes wrong, they will leave you completely high and dry! (And statistically, things "go wrong" with them far more often than with any comparable carriers!)

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22 December 2016 gernot hint...

My checked bag did not arrive on my Air Berlin flight # 7000 from VIE to MIA on 12/20/2016. Airport personnel at the baggage carousel #5 claimed that there is no office on the airport and they will file report. A copy of the report shows a non-existing web site and the listed tel.number to call is forwarded to an extension, which never answers the calls. There is no way to successfully contact Air Berlin. The officially listed number is a phone number in India. AirBerlin is close to bankruptcy (check their share value) and I have reasons to believe that the airport persons are phony and seem to provide information for other criminals to steel luggage. I certainly would support a class action law suit against AirBerlin. There may be a judge, who confiscates an AirBerlin aircraft in the US until all open claims are satisfactorily resolved. There may be thousands of travelers having experienced same problems after their luggage gost lost.

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17 December 2016 Guest

My luggage had the locker demage and Air Berlin simply dont care, they are doing nothing about it! Very difficult to get in touch!

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27 November 2016 Michael Rehmer

Will never, ever fly on this airline again. Purchased a wheelchair specifically because we were going on a 28 day Mediterranean cruise and they lost a wheel on the chair. Had to rent a chair onboard for 10 days which cost me $350.00 and then ended up purchasing a wheelchair in Barcelona. I have been trying to have this resolved since Nov and am just getting a run around. Have been given incorrect e-mail addresses to voice my complaint.

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