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Delta Air Lines Discussion
Below is the note I wrote to Delta on 1/19/24. They responded by saying because we did not pay a separate baggage fee (we used credit card benefits) they were not obligated to compensate us for delayed baggage. This seems crazy to me. Does anyone have any suggestions to receive some form of compensation? My wife and I arrived as scheduled shortly after midnight on flight #2940 on 1/14/24 at DTW, but our bags did not. We went to the Baggage Service Office and filed a report. We were given a hand written form with our claim number on it - DTWDL22378. (We later were informed the clerk wrote the tracking number incorrectly. It should have read DTWDL23378.) For the next 5 days, we kept checking wheresmysuitcase.com, and entering the reference number we were given. Each time, we received the message, “Oops, something went wrong. Please try again later.” However, when checking through the Delta app, we received the message, “The bag to be set up for delivery”. On 1/18 we saw a new message saying our bags were to be picked up at 5:00 pm and delivered by 11:00 pm and that our case was closed. We stayed home but no delivery. Finally, on 1/19, we decided our best chance at locating our 2 bags was to drive the 40 miles to the airport and see what we could learn. My wife went in while I waited out front. She dealt with a very unhappy employee who must be very overworked. Eventually, after all efforts to locate the bags at the airport were exhausted, we were able to get the name and phone number of the courier service. We called. No answer and the mailbox was full. After searching for an address, we opted to drive there. Finally, we met someone who was apologetic and helpful and he was able to locate our bags in their warehouse. Yay! He said they were very backed up and it might have taken an additional 2 or 3 days before they were able to deliver them. Ironically, we got a final text (inaccurate) on 1/25/24 saying our bags were just then dropped off! As a result of this debacle, I request compensation for 5 days at $50 a day for each bag (per your website), an additional $100 for the avoidance of additional days, plus mileage at $.67 x 80 miles for a total of $653.60. I am also requesting that both of our SkyMile accounts are credited 2500 points per your 20-minute Bag Guarantee.
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Are you all nuts with these fares? 832.00 from Atlanta to Providence? Double what it was last summer. Greed, Greed, Greed. When is your excessive profits enough? Get real
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Guest : Has anyone else noticed that I flight drink and snack services has stopped on most flights? The pilot will say " we are expecting rough air so attendants will be unable to serve" then the flight is smooth as glass. The attendants are sitting in their cubbies playing on their phone and get an attitude when you get up and ask for so.ething. I've noticed this on 3/4th my flights last year and now this year.That's frustrating! It seems like there might be some miscommunication. Hopefully, they'll improve the in-flight services.
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Has anyone else noticed that I flight drink and snack services has stopped on most flights? The pilot will say " we are expecting rough air so attendants will be unable to serve" then the flight is smooth as glass. The attendants are sitting in their cubbies playing on their phone and get an attitude when you get up and ask for so.ething. I've noticed this on 3/4th my flights last year and now this year.
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Lola olufolabi : Dec 9 I was on flight to Boston i hurt my back on the seat I later realized its broken I have since been taking meds to control d pain I use back brace I will start chiropractic treatments in a few days I complained to Delta staff reached out to me she apologized and said I will get $150 As compensation $150 is what u give people for inconveniences not for2 months of back pain I have used 3 types of medication to get d pain under control My husband and I have been loyal to Delta for over 15 years in fact he is diamond Lola olufolabi : Dec 9 I was on flight to Boston i hurt my back on the seat I later realized its broken I have since been taking meds to control d pain I use back brace I will start chiropractic treatments in a few days I complained to Delta a staff reached out to me she apologized and said I will get $150 As compensation $150 is what u give people for inconveniences not for2 months of back pain I have used 3 types of medication to get d pain under control My husband and I have been loyal to Delta for over 15 years in fact he is diamond and I am gold ]
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Dec 9 I was on flight to Boston i hurt my back on the seat I later realized its broken I have since been taking meds to control d pain I use back brace I will start chiropractic treatments in a few days I complained to Delta staff reached out to me she apologized and said I will get $150 As compensation $150 is what u give people for inconveniences not for2 months of back pain I have used 3 types of medication to get d pain under control My husband and I have been loyal to Delta for over 15 years in fact he is diamond
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On January 15, 2024, it was clear, no precipitation, no ice/snow on ground or runway and 3 degrees. We boarded Delta flight 1184 at 5 am only to find that the lavatory and first class coffee maker pipes were frozen. Ground crew failed to ensure GPU was functioning properly to prevent this. We waited on the plane for 3 hours and in the airport for 8. Flight was cancelled and Delta Wichita told us to seek hotel reimbursement in Atlanta as we would not arrive until 10 pm and all connections were missed. Delta Atlanta refused reimbursement citing 'weather'. All other Wichita aircraft took off that morning. Delta 1184 did not take off because DELTA FAILED TO MAINTAIN AIRCRAFT. No other reason. Every attempt at reimbursement has been denied. FALSE CLAIM OF WEATHER.
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Can I upgrade a friend’s ticket beforehand as a surprise? If so, what info do I need from her. She has already purchased an economy ticket..
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Not bad company, fly with this company every month, but my gift voucher not redeemed yesterday
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Can you check in at the international terminal for a domestic flight going out of Concourse F at Hartsfield
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CJ Daigle : Looking at Delta flights from Atlanta to Honolulu. Can anyone tell me if the seats in basic economy recline? Or in Comfort +? As older passengers with back issues my wife and I cannot sit straight up (or pitched slightly forward, as I'm told some airlines make you) for an extended period of time. Can tolerate the more cramped leg room, but need the back flexibility.Yes, they all recline, except for exit row
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hello! I'm inquiring about meal service on a 1671 mile, 3hr 47mins flight PHX to DTW Airbus A321 in Comfort +. will there be any kind of meal service for Comfort +? Is it worth the extra $106 to upgrade? Thank you in advance
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flying toronto to lima on delta, with connection through atlanta in december. trying to decide if its worth the expensive upgrade to delta one from comfort class. (I have never flown business class before) Can anyone tell me their experience and if its worth it? (daytime flight to peru, overnight home) thanks to all!
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I’m getting pretty frustrated with Delta. I’ve been told 3 different things in the last week in regards to baggage fees while traveling with my wife and kids. I used miles to book some of the tickets and was told those tickets would have to be on a separate reservation. So the person booking booked my wife and kids on a separate reservation from me. But was told they would still get my benefits with being a diamond member at least for baggage fees. I went to check in today and try address this with people on the phone so I wouldn’t have to do it with the less trained people who check your bags. I’m now being told even though our reservations are linked they don’t get the baggage fee benefit and we’ll have to pay. This is after I spoke to someone last week on the phone that also said I wouldn’t pay because I have the delta reserve card, which is supposed to allow up to eight people in your party to have a free checked bag. I first encountered this issue over Christmas but was reimbursed. This is an international flight from the US to the Bahamas. Any advice on best way to handle this? This seems pretty petty on Deltas part.
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I am having extreme difficulty obtaining help with upgrading a seat on Virgin operated Delta flight I can do the Delta legs no problem but no joy with the Virgin who have told me they cannot do it as it’s booked as part of a delta flight I can’t find a telephone number phone to call them Thanks for any advice
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Looking at Delta flights from Atlanta to Honolulu. Can anyone tell me if the seats in basic economy recline? Or in Comfort +? As older passengers with back issues my wife and I cannot sit straight up (or pitched slightly forward, as I'm told some airlines make you) for an extended period of time. Can tolerate the more cramped leg room, but need the back flexibility.
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Don : Anonymous : My Dad had a medical Emergency and we had to cancel both my parents' tickets a couple of days prior to travel. The tickets they purchased were "non-refundible". Delta issued a full refund/ travel credit to be used in the next year. I really appreciated how sympathetic the customer service agents were to our situation. I would definitely fly on Delta if I had a choice between them and American/ US. Reason I bring up US airways is that my parents also had a connection on a US airways flight and the customer service cancelled the ticket and simply read out the rules on change fees and told us it is unlikely that any amount would be refunded even for a medical emergency since we had a non-refundible ticket. And asked us to try our luck with their online customer relations for a travel credit. Called back to see if it simply was a bad apple the first time but no the second time around too, we got the same callous response from US Airways. Go Delta! Beware of US Airways! They are not interested in repeat business and customer goodwill I just had a horrible experience with Delta on a medical emergency, We had just arrived in Rome, when we found out that our 6 year old granddaughter had been airlifted to the Denver childrens hospital with a life threatening spinal cord infection. We immediately booked a return flight back to Denver at full last minute fares. The agent in Rome advised that we contact USA customer service about a medical emergency fare adjustment. When we got to the USA we contacted Delta customer service we were told no fare adjustment would be made because we had already flown the flight legs back to Denver. These clowns are clueless. Won't be flying these guys again.
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Anonymous : My Dad had a medical Emergency and we had to cancel both my parents' tickets a couple of days prior to travel. The tickets they purchased were "non-refundible". Delta issued a full refund/ travel credit to be used in the next year. I really appreciated how sympathetic the customer service agents were to our situation. I would definitely fly on Delta if I had a choice between them and American/ US. Reason I bring up US airways is that my parents also had a connection on a US airways flight and the customer service cancelled the ticket and simply read out the rules on change fees and told us it is unlikely that any amount would be refunded even for a medical emergency since we had a non-refundible ticket. And asked us to try our luck with their online customer relations for a travel credit. Called back to see if it simply was a bad apple the first time but no the second time around too, we got the same callous response from US Airways. Go Delta! Beware of US Airways! They are not interested in repeat business and customer goodwill
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tool_man : Airbus 250-900 comfort plus underseat personal item space. How large of a backpack have people actually been getting under these seats? Airbus 350-900 and Airbus 330-300
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Airbus 250-900 comfort plus underseat personal item space. How large of a backpack have people actually been getting under these seats?
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Delta Airlines Flights is clearly, like all US based airlines, below average conpared to international airlines. However, in domestic markets they seem to care a little bit more about customers, than normally. John. : Again delay by delta causes losing connection flight. What a shame. It is in Atlanta and plane was there from morning in the gate but they can not repair. This is the reason all international flight are occupied by foreign airlines. Never took one but time now to move to foreign airlines. Flight number DL 108 delayed. Sorry management shame on you.
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Again delay by delta causes losing connection flight. What a shame. It is in Atlanta and plane was there from morning in the gate but they can not repair. This is the reason all international flight are occupied by foreign airlines. Never took one but time now to move to foreign airlines. Flight number DL 108 delayed. Sorry management shame on you.
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This is not the Delta airways carrier' site here, but the discussions on the services of the Delta air carrier. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English, towards Delta customers relations. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.
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I think Delta is far better than American Airlines. I wonder when it will become #1 airlines. I believe it won't be long enough for Delta to catch up with AAL, with its fleet size nearing to 1000, it's already 996 now.
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Delta did not handle this "outage" well in my opinion. I waited at the airport for Flight 1383 (BDL to ATL) on Tuesday, Aug 9 for six hours. Every couple hours, I'd get a text stating my flight was delayed an hour, then another hour, then an additional 45 min. The text info did not match up to my iOS Delta app or the airport information. I only find out the flight is cancelled when I get a call back from Delta (3 hours after my initial call) because I wanted to see if there were any earlier flights that day I could take. The Delta rep who called me back was very nice and helpful, but the only option for me to get home was to drive to HPN in White Plains, NY and take a 7:15am flight on Wednesday, Aug 10. I find the $200 voucher reimbursement self-serving. I had to pay for a rental car (to drive from Hartford to White Plains), and additional hotel stay and meals. So no, I don't feel fairly compensated for my delay. I also saw no proactive measures Delta took to get passengers to their intended destinations when the delays started occurring. Very poor performance overall in my opinion.
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Miserable cabin attendants. Unfriendly, rude even, one even said Jesus because I couldn't here what she said. Also terrible food. I just got food at schiphol. I always try to use the KLM for us bound flights but sometimes am forced to go delta Some of these ladies would be more at home in Wallmarts
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Dear Sir/ Madam, I have reservation for my flight from Las Vegas Mccarran International to Detroit Metropolitan WAYNE Country on 11th of November at 06:15 o`clock and from Detroit to the New York Newark Liberty International Airport on 11th of November at 13:55 o`clock. This ticket have I paid on 8th of october. You have sent me an email on 26 th of october to contact You about the ticket. Can You please send me an eticket via mail. Thank You in advance. Kind regards
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#Delta Airlines or Disaster airlines? Every time I board a Delta Airlines I get the speech from # Richard Henderson about the great values of Delta airlines, well here is my experience Booked three tickets New Orleans – Amsterdam, one reservation number for my wife and son and one for myself because returns dates are different. @4 hr. prior departure I get the note to check in and see that my flight is changed. Checked the other reservation that was not changed. So give Delta a call and here we go Rep: can I help you? Me: yes I see me reservation is changed any reason why Rep: Yes sir there is a schedule change your original flight is cancelled Me: That is strange my wife is still on the original flight Rep: I don’t know how that is possible sir Me: well it looks like you bumped me off the flight can you please put me back on? Rep: yes sir 20 minutes later: Rep: I managed to get you on the flight sir but I cannot give you the econ. Comfort seat you bought and paid for Me: why not Rep: it is sold to somebody else Me: well that is not my problem I just like to get what I bought and paid for Rep: Sorry I cannot do that Me: Can I speak to your supervisor Supervisor: can I help you? Me: repeat all of the above and explain the being 6 ft. 4 I am more than happy to pay for the comfort seat and like to get what I paid for Rep: let me see what I can do 20 minutes later Rep: sorry sir there is nothing I can do Me Sorry I cannot accept that Rep: ok I can give you the refund for the econ comfort seat and $ 75 compensation Me: I am not interested in the $ I just want to have a comfortable flight to Amsterdam Rep: sorry I cannot help you Me: Ok so Delta makes a mistake and does not take any responsibility to correct it Rep: there is nothing I can do Me: Ok do you still have first class seats available Rep: yes Sir Me: ok can you upgrade me I will even pay for it with my airmiles Rep: sorry sir I can not compensate our failure with an upgrade Me: why not Rep: that is against our policy Me; Ok so it is Delta policy to solve a problem they create by downgrading rather than upgrading even on my own expense Rep Yes sir Me: sorry I cannot accept that Rep: well sir the best I can do now for you to give you your money back and a $200 voucher Me: I don’t want my money back I don’t want a voucher I just want what I bought and paid for; a comfortable seat to Amsterdam Rep: Ok the best I can do is your money back $ 100 in cash and a $100 voucher Me: Really is that the best you can do Rep yes sir This took 1 hr. 20 minutes So in conclusion: Delta reps just lie on when you are bumped from a flight, they refuse to take ownership of their mistake and hide behind a policy that tells them that downgrade is an acceptable solution to a problem they created. So much for the Delta Airline Values, my experience with #Delta airlines is Disaster Airlines
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When inclement weather caused delays to the east coast, Delta cancelled all flights to the east coast. It was the only airline to do so. The other airlines got their passengers to their destinations. Delta cancelled flights, rebooked everyone on half empty early morning flights the next day. ...flights that cost a fraction of the price of the Sunday evening flight we booked. In addition we had to pay an additional night at the hotel. Delta didn't have to pay overtime for staff, filled up their morning flights, and didn't have to pay for the ones they cancelled. It was a clear cash grab. ...and it was at the expense of your customers. I'm boycotting the airline for another five years for this. My company (60 employees) will also be boycotting Delta for five years. This behavior is unacceptable.
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My Dad had a medical Emergency and we had to cancel both my parents' tickets a couple of days prior to travel. The tickets they purchased were "non-refundible". Delta issued a full refund/ travel credit to be used in the next year. I really appreciated how sympathetic the customer service agents were to our situation. I would definitely fly on Delta if I had a choice between them and American/ US. Reason I bring up US airways is that my parents also had a connection on a US airways flight and the customer service cancelled the ticket and simply read out the rules on change fees and told us it is unlikely that any amount would be refunded even for a medical emergency since we had a non-refundible ticket. And asked us to try our luck with their online customer relations for a travel credit. Called back to see if it simply was a bad apple the first time but no the second time around too, we got the same callous response from US Airways. Go Delta! Beware of US Airways! They are not interested in repeat business and customer goodwill
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Oh, we were on the same flight! I understand it made the national news here, but I haven't found it yet. Guest : This was my first time flying Delta and I must say that I was utterly disappointed with the service. I had a 10PM flight fr om Dubai to Atlanta and then a connection from Atlanta. I had specifically scheduled these flights so that I would be home Monday, on which I didn't have school. I have a test Thursday and another one Friday in my finance classes and was planning to use Monday all day to study since I had classes again on Tuesday. First, after we had been sitting in the plane for well over 3 hours, our flight was cancelled. We were told to stand in line if we wanted earlier flights than 10 PM the next day, but after standing in line for about 2.5 hours, I was told I would get the same flight that was given to everyone else. The people helping us were utterly inefficient; it took them 2.5 hours to tell a group of about 50 of us that we couldn't get earlier flights. At the same time, a woman had taken those who didn't mind taking the later flight (the same one I was given anyway) to get visas and take them to a hotel. Since the rest of us were given the same flight anyway, there should have been someone to direct us to a hotel and assist us in getting visas. We walked around the airport for over an hour trying to figure out wh ere the woman who had assisted everyone else had went. Delta was unbelievably ineffective about communication; there was no one in the Delta office in the airport that night to help us or even someone on call who would answer phone calls while my entire family and a group of other people from Delta walked around lost. We had to argue with the Dubai airport security to give us Visas (it was not their problem-Delta should have been there getting us visas). Afterwards, we happened to run into a passenger who told us which hotel to go to, otherwise we would have gotten our own hotel. The lack of communication was appalling for an airline that had just cancelled a flight. We got to our rooms at 5 AM. The next day I was told my flight had the exact same schedule but was pushed back a day; when the flight landed in Atlanta, we had missed our connecting flight. And Delta employees are by far the most unhelpful I have ever encountered-the employees on the plane, at the airport, at baggage claim, all of them. After arguing for an hour I was given a connecting flight for 2 people in my family for 9:55 AM and the other six for 10:55 AM. Half our luggage was not in Atlanta for pickup. After 2 days of being in transit, we got back to New Orleans. Not only was I unable to study for tests on Monday but I missed classes Tuesday as well. I also realized that I had left my phone in the hotel in Dubai, and I had no idea how to contact the Millenium to get my phone back, and when I asked a Delta employee, she refused to hear my story and told me that losing my phone was my own problem. I have flown Saudi Airlines and Turkish and have never encountered such rude, impolite, uncivil and unmannered employees. After a cancelled flight, unbelievably incompetent lack of communication, a missed connection flight, missing baggage, missing classes and lost time to study for my tests, I was appalled that Delta couldn't do me the slightest courtesy of asking the hotel if my phone was in that room and if they could have it shipped to me. I was told again and again by employees that it was "not their problem." Regardless of whether it is their problem or not, we are a family that spends about $40,000 a year on airlines-you would think Delta knows that spending $100 to get a phone back is worth it to retain a customer that will spend that much. However, everything Delta does is my problem-a cancelled flight, a delayed flight, lost baggage, inability to study for tests. On top of everything the book and notes I needed to be able to study for my test were in a bag that was lost; the fact that I might fail a test is not Delta's problem. I have interned in customer service departments before and I mist say that Delta has THE WORST service I have ever seen-they obviously don't know how to train employees. We are a family of nine that travel very often and I am sorry to say that this experience with Delta will NOT make us lifetime customers.
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This was my first time flying Delta and I must say that I was utterly disappointed with the service. I had a 10PM flight fr om Dubai to Atlanta and then a connection from Atlanta. I had specifically scheduled these flights so that I would be home Monday, on which I didn't have school. I have a test Thursday and another one Friday in my finance classes and was planning to use Monday all day to study since I had classes again on Tuesday. First, after we had been sitting in the plane for well over 3 hours, our flight was cancelled. We were told to stand in line if we wanted earlier flights than 10 PM the next day, but after standing in line for about 2.5 hours, I was told I would get the same flight that was given to everyone else. The people helping us were utterly inefficient; it took them 2.5 hours to tell a group of about 50 of us that we couldn't get earlier flights. At the same time, a woman had taken those who didn't mind taking the later flight (the same one I was given anyway) to get visas and take them to a hotel. Since the rest of us were given the same flight anyway, there should have been someone to direct us to a hotel and assist us in getting visas. We walked around the airport for over an hour trying to figure out wh ere the woman who had assisted everyone else had went. Delta was unbelievably ineffective about communication; there was no one in the Delta office in the airport that night to help us or even someone on call who would answer phone calls while my entire family and a group of other people from Delta walked around lost. We had to argue with the Dubai airport security to give us Visas (it was not their problem-Delta should have been there getting us visas). Afterwards, we happened to run into a passenger who told us which hotel to go to, otherwise we would have gotten our own hotel. The lack of communication was appalling for an airline that had just cancelled a flight. We got to our rooms at 5 AM. The next day I was told my flight had the exact same schedule but was pushed back a day; when the flight landed in Atlanta, we had missed our connecting flight. And Delta employees are by far the most unhelpful I have ever encountered-the employees on the plane, at the airport, at baggage claim, all of them. After arguing for an hour I was given a connecting flight for 2 people in my family for 9:55 AM and the other six for 10:55 AM. Half our luggage was not in Atlanta for pickup. After 2 days of being in transit, we got back to New Orleans. Not only was I unable to study for tests on Monday but I missed classes Tuesday as well. I also realized that I had left my phone in the hotel in Dubai, and I had no idea how to contact the Millenium to get my phone back, and when I asked a Delta employee, she refused to hear my story and told me that losing my phone was my own problem. I have flown Saudi Airlines and Turkish and have never encountered such rude, impolite, uncivil and unmannered employees. After a cancelled flight, unbelievably incompetent lack of communication, a missed connection flight, missing baggage, missing classes and lost time to study for my tests, I was appalled that Delta couldn't do me the slightest courtesy of asking the hotel if my phone was in that room and if they could have it shipped to me. I was told again and again by employees that it was "not their problem." Regardless of whether it is their problem or not, we are a family that spends about $40,000 a year on airlines-you would think Delta knows that spending $100 to get a phone back is worth it to retain a customer that will spend that much. However, everything Delta does is my problem-a cancelled flight, a delayed flight, lost baggage, inability to study for tests. On top of everything the book and notes I needed to be able to study for my test were in a bag that was lost; the fact that I might fail a test is not Delta's problem. I have interned in customer service departments before and I mist say that Delta has THE WORST service I have ever seen-they obviously don't know how to train employees. We are a family of nine that travel very often and I am sorry to say that this experience with Delta will NOT make us lifetime customers.
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To begin I will never fly delta again. My wife and I were scheduled to fly out of Atlanta to Wilmington and made to check our carry on bags at the ramp ,15 minits later were deplaned . WE had just waited 45 minutes iin the terminal for a flight crew. Then board us and tell us weather stopped the flight.Dont insult our intelligence.That plane sat in my view for 4 hours and we were refused our luggage.24 hours later no one at delta knows where our bags are.We rerouted to OAJ customer service in Atlanta assured us they where rerouted. We are on vacation on the ocean with no clothes, no makeup for my wife, and no one at delta cares.I have made several calls, made a extra trip to OAJ.Yet no one can find our things.This was totally avoidable. We are not the only ones.I am unmoved by any excuses.Delta was given many opportunitys to avoid this debacle and refused at every turn.This will be reposted on every social media site available.
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"Plane is late, weather is bad, crew member is lost, crew has timed out, mechanical issues, flight cancelled after several hours" ... I have experienced this incomprehensible lack of communication with a couple of other airlines as well. I cannot understand why airline personnel just don't tell the passengers the truth. Someone must know what's going on. How can you fly millions of people around the world and not know what is happening with a given flight? Do the airlines think that if they pretend everything's OK that we will not run off and rebook ourselves on another airline? What if we did? They still have our money, so why would they care? How can they just let hundreds of people hang out at the gate for hours awaiting news and instructions? I just don't get it.
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Guest : I'm also extremely disappointed in Delta's lack of integrity. Status of my flight was listed at "on time." The aircraft was even at the gate according to the boards and Delta personnel. However, once the departure time passed, we were told that a crew member was late and his/her whereabouts unknown. About an hour later, we were told that the missing crew member was on a flight that had been delayed from another city. After more time passed, we were told that delayed flight had landed but hadn't reached gate so that crew member could board my flight. More time passes . . . We are then shuffled to another gate to board. A few minutes later, my flight was cancelled. Total ordeal took about 6 hours. I just don't understand the lack of professionalism and outright lies. Cancellations are understandable. However, why string along passengers in such an assinine manner? Truly, I am disgusted. The Delta customer service reps lacked professionalism in this case as well. Everything was do-it-yourself. Very clearly there were not eager to assist passengers.
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My last experience with Delta was one of the worst airline experiences I ever had with any airline. And while lost baggage and late flights are not necessarily an airline's fault, my recent problems were entirely due to silly Delta regulations. My kids (12 and 16) were traveling on a non-stop coast-to-coast flight. They are experienced travelers: they traveled all over Europe and South America, occasionally without parents. Moreover, just a month ago they took a similar flight on United, and we had no problems whatsoever: I checked them in at the airport, they went through security on their own, and were picked up by their mother at their destination. The whole procedure took me 15 minutes. So I did not expect any problems with Delta either. Big mistake. The first surprise was that Delta requires paying extra $100 for each unaccompanied minor under 14 (for United it is 12). OK, I paid the day before by phone, and, at the request of an agent, provided my own contact information, as well as the information of the person (their mother) who was supposed to pick up the kids at the destination. I thought was buying an extra service, instead I paid $100 for a headache. In the airport it turned out we cannot check-in with the rest of the passengers. Instead, we were first directed to a "Kiosk assistance", and after waiting in line for a few minutes were directed to yet another place, a glass booth called 'Special Services". There we waited for another ten minutes, watching how two agents try to deal with a single customer. After they were done with her, one of the agents turned her attention to us. I was directed to fill out some form, again giving my contact information (what was the point of asking it on the phone then?) Then the agent painfully typed with one finger for another 7-10 minutes, checked the kids' baggage and then told me that I have to take them through security and to the gate! And that I have to give the form I just filled out to the agent at the gate. They declared it is Delta's policy. What did I pay $100 for, exactly? Then we had to take the baggage back to "Kiosk assistance" and went through security. Luckily for us, it did not took us too long, or we would be cutting it very close (while we arrived at the airport 90 minutes before the scheduled departure, by the time we went through all this, there was only 25 min left). The gate agent suggested that we wait until the very end of boarding, and when I asked "why", she said that even after the kids board, I have to wait till the plane leaves the gate. That is also a Delta policy. After this I just told the kids to board, handed the form to the agent, and as soon as they were on board, I left. The whole drop off took 1 hr 25 min. Now, that would be bad enough. But when the kids arrived to their destination, they were sent to some special area to wait for their mother to pick them up. She also had to go through security, and since she was not a passenger, she had to spend a considerable time in a line waiting for someone to assist her. It took her more than 1hr to pick up the kids. All this happened because of Delta's asinine policies regarding unaccompanied minor travel. I will do my best to avoid flying Delta in the future .
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In March 2014, I booked a flight from San Diego to Vancouver, BC. There was a one hour stop-over with plane change at LAX. Between that booking and the flight date of November 30th, Delta made 6 changes/cancellations to this single reservation, resulting in the change in planes being switched to Seattle with a 4 hour stop-over. When my flight arrived in Seattle, a further one hour delay was announced. I asked the reason and was told that it was because of ice, despite the fact that it was a sunny day with dry pavement everywhere, and the plane was coming from Las Vegas. The clerk then mentioned that Delta did not offer compensation for weather-related delays. The lie about icing was confirmed by another clerk who checked in her computer and found the delay was really caused by mechanical failure. I then asked what compensation Delta would give me for a 5 hour stop-over involving dinner time. I was offered a chocolate bar. Delta is the last airline I would ever choose in the future because I can't trust them.
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I know there are lots of problems in airlines and that these discussion boards are used to highlight the problems, but I wanted to share a positive story on the most amazing customer service experience I had with a Delta Airlines manager. Andrea is a manager in reservations. I am a school teacher and was having trouble with a booking and within 24 hours of booking the trip (at 11:30pm on a Saturday night) I got to talk to Andrea while I was in panic mode to cancel a $7000 flight booking for 27 flights. Andrea went above and beyond to assure me that this issue could be dealt with but asked me to wait until a working day (Monday) at which time she would call me back. On Monday Andrea called me back exactly when she told me she would to tell me the entire issue had been resolved and that a full refund would be issued - she was awesome but it gets better. When I talked to her Monday after she had done all of this work I told her that the issue on my end had been resolved and we would be able to keep the booking - but remember she had already told me that she had cancelled it for me as I requested. It could have stopped there and I would have been impressed - but Andrea called me back and said she would reinstate my booking - a process I am sure took her a great deal of time, a process she absolutely did not have to do for me as she could have just told me to rebook on my own (which I would have done). Andrea is a GEM and a great reason to use Delta airlines. I have used Delta for this school trip each of the past 4 years but admit I don't always use Delta for my personal travel. Let me state that I WILL NEVER use another airline for any trip - business or personal, ever in the future except Delta. Andrea has gone above an beyond - I only wish I had asked for her office address so I could send her some flowers!
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10 hour delay on Friday; 3 hour delay on Monday. Missed conections. The worest customer service which I have ever experienced. Will never fly Delta again.
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I bought tickets on January 18, 2014 for myself and my mother (mother is 68 years old), on a route Seattle – Amsterdam – Kiev. I traveled From Seattle to Kiev on March 26, 2014. My mother and I traveled, Kiev - Amsterdam – Seattle on May 18th. My mother returned to Kiev on this route on August 1-2, 2014. Delta, gave top-level service to and from Amsterdam; I have no complaint. As for air carrier KLM, more truly their agent Ukrainian international airlines (UAI), the flight from Amsterdam to Kiev was delayed 20 min on both dates: March 26 and August 2nd. The plane was late getting to the gate. The plane was old, the seats narrow, armrests between chairs didn't rise, I have a question to air carriers … How does an average person squeeze into such narrow seats? But there was more to come … on the board the plane in March we were given a half-glass of water, nuts and a sandwich. In August when my mother returned, there was no sandwich or anything else to eat; only a half-glass of water to drink in nearly 3 hours of flight in the summer! Any other food or beverages were only for sale with cash in Euros. The ticket specified – Snack. So, for what did we pay money? ? ? ? A half glass of water? I think Delta or KLM should reconsider the partnership with UIA , because this company dishonors European not only in the accuracy of departure of planes, but in standards of European service. If there was an opportunity to fly another air carriers to Kiev, I will when I fly again in January.
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I have just returned from Los Angeles with Delta (business) which I had been dreading due to most American airlines negative reputation for customer service but I could not fault it The aircraft seemed new, the crew caring and polite and they could not have been more helpful. Great flight, great service!
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I travel with delta air line on the 2 of April and was travelling with 3 baggages and up to now I have not received any of my bag.I have been travelling with others air lines and such a thing have never occur yet.
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I am going to record travelers that are obviously cheating on their husband and wife and upload to YouTube as well. What a great idea! We should all upload who we film that we think is cheating and make sure to put the dates and flight paths in. Maybe this will stop or make these stupid cheaters think twice!
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Just had the worse experience, and will never fly Delta in my life!! I bought round trip tickets for me and my family ($1000). Unfortunately I had the dates wrong. So I requested to make changes to the dates and expecting to incur some sort of penalty. Delta told me the ticket I bought was "restrictive' and they could not do anything (quite rudely too), and I should have read the fine print. Eventually they said they would make an exception for me and allow me change the tickets for a total "extra" cost of $1400. I told them no thanks and bought new tickets from a different airline cheaper than that. Delta has carted away with my money without providing any services. I feel robbed. It feels illegal what they did. Why would anyone even sell such tickets in the first place. I feel setup. I hope they lose customers and continue to be miserable till they change these illegal practices.
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Of Course there is something wrong at Delta's Atlanta Baggage. I have been flying through Atlanta for 18 years. my bags have been gone through ( both prior to 9/11 and after) countless,countless times. After 09/11 I would say ythat maybe one in ten times is there a notice from TSA. I have had numerous items turn up missing and dont usually realize until I have been home for a week or so. I have figured that it is pretty pointless to notify Delta at that point. The likelyhood of an intrusion increases with my layover time.
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I'm beginning to think there is something fishy going on in the Atlanta baggage claims office. I took my suitcase that was missing a wheel into the claims office and filed a claim. I was told it shouldn't take long to fix and would be mailed to my home repaired or if it couldn't be repaired it would be replaced. It has been almost a month and no suitcase. When I check the claim number there is no such reference number. Customer service said someone accidentally checked the box saying I wanted a check. Another customer service rep said there was a FedEx tracking number but when I check the tracking number on FedEx's website there isn't any information. No one seems to know where my bag is. Gee what do you suppose happened to my nice, hardly used, Samsonite suitcase that was only missing a wheel?
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I just wanted to tell you how wonderful one of your employees was to us. Her name is Lourdes and she works at the Help Desk in the Detroit airport. Our flight was delayed for mechanical reasons for 4 1/2 hours, not getting us into Syracuse until 2:30 am. She booked us on another flight to Binghamton...which is where we live. She was very accommodating and we really appreciated it!
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I have been a platinum member with Northwest and then Delta for many years. Today, February 26, they announced their new awards miles changes for 2015. Their changes cut my benefits to 1/3 of what they use to be. This comes on the heels of their new MQD requirements announced just a few months ago. They continue to chip away our benefits one by one. I am tired of this and have determined to leave Delta as my primary carrier unless they change this policy before January 2015.
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I'm also extremely disappointed in Delta's lack of integrity. Status of my flight was listed at "on time." The aircraft was even at the gate according to the boards and Delta personnel. However, once the departure time passed, we were told that a crew member was late and his/her whereabouts unknown. About an hour later, we were told that the missing crew member was on a flight that had been delayed from another city. After more time passed, we were told that delayed flight had landed but hadn't reached gate so that crew member could board my flight. More time passes . . . We are then shuffled to another gate to board. A few minutes later, my flight was cancelled. Total ordeal took about 6 hours. I just don't understand the lack of professionalism and outright lies. Cancellations are understandable. However, why string along passengers in such an assinine manner? Truly, I am disgusted. The Delta customer service reps lacked professionalism in this case as well. Everything was do-it-yourself. Very clearly there were not eager to assist passengers.
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i just had the worst experience ever on Delta. i will never fly on airline again or allow anyone in my family for that matter. Aisha M Manley is the rudest Red Coat employee i have ever come in contact with. unless she is fired i will never spend a dollar on Delta. also Isia Davison needs to be fired as well. worst employees ever.
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I feel bamboozled, cheated and rolled over by Delta Airlines. A friend of mine vacations in DR annually and she has been prodding me to accompany her; I vacation that I was soooo looking forward to going on. You see I have always wanted to go to the DR for a while now and decided to reward myself with the trip for completing my Graduate degree with honors. In March 2013 I booked and paid for my all inclusive vacation to Santo Domingo to depart on May 23, 2013. I week prior to my departure I experienced severe palpitations (Arrhythmia) that caused me to lose consciousness and I have to be hospitalized for a few days. Numerous test and procedures were done and follow up visits were scheduled with my Cardiologist to do additional test and procedures. Both by my PCP and my Cardiologist advised against travel at the time. From the hospital I contacted, the hotel, tour operators and Delta to explain my situation. The hotel and tour operator responded favorably and processed my refund with a nominal fee charge. I’m cool with that. Delta Airlines on the other hand is adamantly refusing to listen to any form of reason. I asked if I could pay the fare difference and change fee to use the said ticket for another destination, they flatly refused. This is crazy I do not want a refund ($467.45) I would just like the flexibility to pay the difference and any other fees they deem necessary to use the tickets to go somewhere else. Seriously is this an unreasonable request? This is the second unpleasant experience with Delta Airlines. I’m done there are too many other choices to tolerate this kind service or lack thereof
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DELTA - Delay everything leaving through Atlanta... and New York, LA, and anywhere else they fly! Flight delayed for several hours today - not because of weather as they would rather have you believe, but because of a delay on the delivery of a spare part! Seriously!!!!
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I will never fly with you again. Delays and missing flights I can deal with but the lack of customer service my family and I were given is unacceptable. Being lied to by rude and unprofessional staff while they cracked jokes at our troubles was unprofessional and I will never fly with you again.
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My 7 month pregnant wife and I flew from Chicago to Mexico on Nov 7, 2013, on Delta flight 8048. According to the Delta representative I spoke with on the phone, Delta messed up and rescheduled everyone on this flight to Nov 8 (without telling anyone, and even though the Nov 7 flight still flew). When we didn't show up for our Nov 8 flight in Chicago (since we were already in Mexico since Nov 7 and never knew about the Nov 8 flight), our return flight on Nov 10 was cancelled. We arrived to our airport in Mexico on Nov 10 to find out we had no return ticket to Chicago. The Delta representative was so sorry that she gave us a single 25 dollar gift card to split amongst the 2 of us. Does that sound like an apology? Twelve dollars and fifty cents for each of us for accidentally cancelling your return flight?! This is ridiculous. Why should I ever fly Delta ever again?
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Hi i work for Delta on the Ramp at RSW and want to say im sorry for all the problems you have had. Most of us try are best to help everyone and i dont like to see this going on. From one delta worker im sorry and give us one more shot thanks.
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This is a review of an experience that I had. I flew from Salt Lake to Spokane on Labor day weekend. My complaint is towards one of the flight attendants and the leading supervisor. I was separated one row from my girlfriend that was sitting in front of me with two seats open next to her. I figured that it wouldn't be a problem to move up and sit next to her. When the plane had a few computer problems the flight attendant, Roy (he refused to give me his badge ID# or his last name), told me I had to move back to my seat. I politely did, I thought he was just doing it as a precaution with safety protocol. I later asked if I could move back to the previous seats so the two gentlemen on either side of me could stretch out a little. He asked if he should get the leading supervisor, I asked him to do that for me. When I was greeted by her, I can honestly say I have never had such a unpleasant experience with an flight. When I asked for her name she replied "Stacy" I then asked for her last name and she applied "absolutely not" and turned around and left. I have never been treated like this on any other flight and as a college student spending $550 on my flight to Atlanta and back I will never fly on Delta again.There was another delta airline employee sitting across from me and was astonished to see her fellow peers acting this way.
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PLEASE READ THIS BEFORE BOOKING YOUR NEXT FLIGHT WITH DELTA AIRLINES. Extremely poor customer service at the gates and service counter. Overbooked flights, cancellations of flight non-weather related, flights delayed and they do not provide a reason why. First time flying with Delta and will never flight them again.
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On June 18, 2013 I was scheduled to fly from Rome, Italy to New York, USA and make a connection from there to Vancouver, Canada. The flight was 2.5 hours late with no explanation to the passengers as to why this was occurring. Upon arrival in New York, USA after being directed to the baggage area it was determined a number of people had missed connecting flights because of delays for both the plane leaving from Rome and also another Delta flight leaving from Moscow. Instead of calling in extra staff to help with the situation lines took up to 3 hours to navigate leading to more delays for other passengers flying. Additionally when passengers voiced the opinion of wanting to speak to management they were told to 'quiet down' and comments about 'contacting security' and 'just make them wait, that will teach them they can't treat us this way' were overheard. During the flight on the following day flight personal were talking to each other as they were moving down the aisle about a passenger on the plane. Apparently the woman in question had asked about a meal and was informed that meals weren't provided in economy class unless a person wanted to purchase them. The comments on the part of the flight attendants continued along the veins of 'I wanted to tell her this isn't 1975' and 'what does she expect when she's sitting in the cheap seats.' Between the ineptitude of how things were handled at the JFK arrivals counter and the lack of respect for the customers during the flight between JFK to YVR I am extremely disappointed that a North American airline would treat people in this manner. I definitely do not have any plans to travel with them again.
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I booked my flight back in march to travel in June to find out that I paid more then the person that booked two or three days before I call the air line so they gave me a voucher to use with in one year ok that's great but what good is it what if you can not travel with that year you lose it so what good is the voucher thanks any delta air line I know better next time not to book early or with delta and doing more shopping around
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I don't usually fly with Delta but I did this time. Yesterday because of the storm in Atlanta GA the plane was 2 hours late getting into Harrisburg, which caused me to miss my connection at the Detroit airport to SLC. I just wanted to let you know that because a fine young man, 19 year old Mohamed at the Detroit airport wheeled me all over that airport trying to get everything that I was so stressed about, taken care of. He made sure that my luggage was left and not put on the flight to SLC. Since I had to stay over night in Detroit I needed my things. He made sure that I got on the flight this morning to SLC. The kind lady working at the airport got me a ticket, a room at the motel & vouchers for a meal. Mohamed made sure that I was on the right shuttle to the motel. Had I tried to take care of all of what he took care of & pushed me in a wheel chair all over that huge airport where I for sure would of gotten lost. Or had a very stressful night. I am 76 . I just wanted to thank Delta for hiring such a caring and sensitive young man to help people like me. I appreciated so much that Delta treated me so good last night, and all day today! Thank you, MaeLynn Allred
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Disgusted with Delta. They damaged my Walking Aid & collected it several weeks ago. Can't leave my home now.
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I received word on March 4 that my Mom was not going to make it after a heart surgery. She suffered a cardiac arrest after the surgery, was brought back but never responded for the four days before I was called. I checked airline prices as soon as I received the call. The lowest fare that I was quoted was from cheapoair.com to fly on United for $283 round trip from Little Rock, AR to Washington, DC (3/4/2013 to 3/10/2013). I came upon a bereavement program offered by Delta Airlines while researching prices. I called and was given a price of $277 round trip each for my wife and I . We booked the flight. My Mom passed away about 2 hours after I arrived at the hospital. The next day my wife received an overdraft notice from the Bank. Delta Airline had charged $468.81 per ticket plus another charge of $25.00 per ticket. We called Delta to get the charges corrected and we were told they had no record of the $277.00 price per ticket that was given to us. We were told to request, by email, a review of the recorded conversation when we were given the $277 price per ticket. Delta responded and let us know they had not recorded that conversation. The email also stated they would not be refunding the difference but would give each of us 3700 Skymiles. They told us that the decision was final and no other consideration would be made. It's hard to believe that Delta would take advantage of our berevement for their gain by charging us more per ticket than a normal plane fare cost. It was hard for us to pay the fare at all when one of us is disabled with no income. I've learned a costly lesson. From now on I will always record calls when I'm being given a price for anything. (Apps are available for Iphones and android phones to record two-way conversations if you use the speaker phone) SHAME ON YOU DELTA
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Delta's website is terrible -- so slow and half the time the select button does not appear or it doesn't work. What's going on?
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I agree there website is terrible. Could not ckeck out for three hours then price of fare went up. Talked to service women on phone she said they had right to up price at any time. Stay away from website and DELTA.
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Your new website is a total disasters not only that , try getting hold of a rep on a Sunday afternoon, not if you are in tlanta they can not be reached either by phone(30 mins on hold) or by e-mail to just to ask a question about the terminal to be used leaving TL for Bermuda !!!! Help!!!
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Delta's "new" website is a joke. Must've hired a group of children. It also has the audacity to require you to upgrade your browser the *very* latest. But the website is still a mess. Slow, clunky and very broken. I will not be flying them again simply because it's too difficult to use their website! Sounds ridiculous, but I never got a receipt for my paid baggage, I can't get an email of my boarding documents, etc., etc. I'm afraid they've caught TSA's disease: "Don't like it? TOUGH!"
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Fly as a Silver Elite Passenger without flying the miles! Delta now offers a Gold Card with American Express if you purchase it you qualify as a silver elite passenger! You board in Zone 1 and get one suitcase or bag flown free. This is the same perk that silver elite status gets . IF you are a road warrior fly with another airline to gain preferred flight status use Delta to these places the other airline doesn't fly. You now can be a preferred passenger with two airlines!
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Delta Airlines May Be Charging You Too Much When You Use Your Miles To Book a Frequent Flyer Seat!! That’s right and this has been going on for weeks. I have never had a problem using "low mileage" points for my first class seat with Delta Airlines but Delta may have changed their policy and they are advertising their "low mileage seats" but charging you "mid mileage" points. Delta could be misleading you and taking your mileage points! I want to use some of my 200,000 frequent flyer points that I have with Delta Airlines. I am very flexible with my dates and I am looking well in advance, 10 months out. I went to their “flexible calendar” and I can see that they are showing that there are many "low priced frequent flyer seat" available and when I click on the date that is colored green (supposed to represent low priced miles), it even pops up with the words "low mileage." But when you go to book a flight there are no "low mileage" seats available which are supposed to cost you 45,000-60,000 miles for a first class seat but instead they are charging 80,000-90,000 mileage points. Every “low mileage” date I try to book is trying to charge me mid mileage points. Between my spouse and myself we have called customer support 4 times and e-mailed to their complaint line (they sent me a generic reply that didn’t even respond to my complaint) and it has now been more than 12 weeks since our complaint and their site still advertises low priced mileage seats but they are charging the customer mid-priced mileage points which is double from what it should be. Three of their representatives agreed that the site was messed up and would report it. One said it may take until after the first of the year to fix the problem. REALLY!! . It appears that at least since July of this year there are no 45,000 mile frequent flyer First Class seats available at all. If you, the frequent flyer customer of Delta Airlines, are trying to use frequent flyer points on Delta airlines you better pay attention to how many miles they are really going to take from your account because it might be way more than you think. Shame on you Delta!! Signed frequent flyer customer for 25+ years.
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I've been a long time Delta flyer, Medallion member, club member, etc. and an advocate of the brand. That means I've been willing to overlook many of the issues that are headaches, but not deal breakers for me. That ended today. I just lost over $3K with them. I had originally booked a flight to Barcelona on Delta ($6K or so) and had to cancel that flight which gave me the original fare in credit with Delta to be used within a one year period of time. I used a portion of that fare for a subsequent trip and was told that the new credit for the remainder of the original fare didn't have an expiration date (odd for sure, but I asked a multiple times about the expiration date and was assured that indeed there was none). Well, when I get on the phone today, I found out that the $3K+ evaporated into thin air. It just unfortunate that Delta has turned me from someone that would advocate for their brand into someone that will do as whatever I can to let as many travelers as possible know that Delta isn't the airline that it once was and that there are other options (dwindling) for air travel.
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Fly another airline! I have used delta once before and had an ok experience. No major issues and I got to my destination fine. Today, however there was a weather delay that caused me to miss my connecting flight. The customer care representatives told me I would have to wait until tomorrow but I have to be there today. Finally I got booked to a nearby airport that will arrive 17 hours after my original flight. I just heard that another customer was confirmed on an earlier flight than I was given, and when I asked why they said I am "not a high priority customer"! Be warned, if you have a weather delay delta will not do anything to help you because it was "not their problem".
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I would like to complain about the Delta Service that what I had experienced with Delta Airline on July 22. Here is the situation on that night: the flight had a problem and took us back to the terminal which we were seated inside the airplane without air conditioning and it was so hot and stuffy more than an hour. We received an announcement that we need to get out of the airplane because the air plane had a problem that needs to be fixed. Therefore, everyone needed to get out the airplane and wait for the update announcement. After around 45 minutes, we received announcement that we need to change to another small airplane and 37 passengers needed to stay overnight at Detroit with one night free hotel from Delta Airline. However, my family and I needed to go back to L.A. due to we need to go to work on Monday morning. Then, we waited for another 3 hours without food and drink at the terminal. Finally, we got into the downgraded small airplane to go home. In the airplane, everyone received an announcement from the flight attendant that DELTA AIRLINE APOLOGIZED TO ALL PASSENGERS TONIGHT AND WE ARE WILLING TO PROVIDE $200 VOUCHER TO EACH PASSENGER IN ORDER TO SHOW OUR APOLOGY. Everyone received a Delta Please Accept Our Apologies Redeem Card from the flight attendant. Everyone felt much better when we received this message from the flight attendant. But...when I called in to redeem this $200 then I found out that Delta couldn't honor back $200 to us and it is only $50 each person. Certainly, I am so upset about it that Delta Airline didn't keep their promise. Apparently, it is totaling wrong.
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