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Iberia Discussion
This is not the Iberia site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff or by the visitor in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.
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Pat- trying to get in touch with you. Please email me on peters_camilla@hotmail.com. Patricia Alzobaie : The ground service in Mexico City and Madrid provided me with two of the worst days of my 78 year old life. I am considering action against them.
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THE WORST AIRLINE I HAVE EVER FLOWN WITH. They charged me twice for hold luggage and still not have got my money back. They are a scam airline
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This airline is a piece of * ! My son has been stranded for a week in Valencia Spain due to the hurricane in Miami. They canceled his flight twice without any notice they re routed them and cancelled the flight again and never compensated or offered any help!! When you call they give you the run around and tell you to file a complaint on Iberia.com. This is * and the worst airline ever!! People are rude and the service is even worse! I will go to embassy and see if they can help!
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I am trying to contact IBERIA to find out the price of purchasing a seat for a flight to Madrid in late July. The website refers me to the telephone number 1-800-772-4642. Nobody picks up, it just tells me to make choices, but no reservation agent picks up. After 1 minutes, the phone disconnects. What is the point of having an 800 number if no one answers? Submitted email inquiries a returned as I do not have frequent flier miles with airline. S. Glanz zsuzsa19745@gmail.com
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Flew fr om SFO-JFK on AA then JFK-MAD-FCO on Iberia. Landed in Rome and received one bag but not the other. Filed a claim and now it's been almost 72 hours and the tracing website says that it's still searching and to check back later. Not sure where to go fr om here. My guess is the bag got lost in Madrid however there was no record of it being lost when I filed the claim in the airport. Please someone give me some advice on wh ere to go from here because I really can't afford to lose that bag permanently. Read somewhere that in Madrid they have a basement wh ere lost bags are? I'd like to not have to go there and check but honestly at this point it seems like a real option. Someone please help me!!
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I am having the same problem as Peter Ferraro. Our flight booked on Iberia website but operated by Vueling on the 2nd July was cancelled because of strikes. I am not claiming or trying to claim my money back from Iberia, I just want a letter or email confirming that the flight was cancelled to I can claim from my insurance. After sending several emails I have only received and automated acknowledgement. I am now going to send a registered letter to the Chief Executive Luis Gallego. It is just so frustrating. Rebecca Tansey Irelan
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I got tickets to Brasil on 23rd July online directly from Iberia website, received confirmation with codes as usual, 2 days later i received TRAVEL DOCUMENT which looks like a ticket but it was not a ticket and in foot note: === ESTIMADO/A SR/SRA: NO HA SIDO POSIBLE REALIZAR LA EMISION DE SU BILLETE. POR FAVOR, PONGASE EN CONTACTO CON NOSOTROS EN EL TELEFONO 901 111 500 EN LAS PROXIMAS 24 HORAS PARA EVITAR LA CANCELACION DE SU RESERVA. GRACIAS. ==== I did not even notice it as money has been taken away from my account i got confirmation and now Travel Document... so wtf. # days later i received another email === Cancellation Your flight has been cancelled. ===== Called Iberia several times and was told that my inbound flight was cancelled but they will find me exact flight however the prices is 120% higher. In general I paid 1200eur for 2 adult return tickets to Brasil and now after this cancellation Iberia asked me to either cancel my whole translation with my bank or to pay for 2tickets from Brasil back to Spain for 1100.... ridiculous... Customer Service does not know anything does not want to help. What a bogus company. I am getting in touch with my lawyer as i do want to come back from Brasil to Spain but i do not want to cover cost in the ticket difference.
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Can you please send me confirmation that flight ib5120 was cancelled due to strikes at 6:20pm on the 05/07/2016. I need confirmation emailed to me at Peteranthonyferraro@gmail.com So that I may claim through insurance for my added expenses. Regards Peter Ferraro
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Iberia passengers who know about airplanes are confused because the airline does not use official IATA codes in itineraries and tickets for some of its aircraft. For example, Iberia does NOT have any Airbus A340-200 (IATA code "342") in its fleet, but uses that code anyway to refer to the A340-300 it does fly. Neither does is have any A340-500 (IATA code "345") but uses that code anyway to refer to the A340-600 it flies. Passengers who look for a seating plan in sites like Seatguru.com are therefore frustrated to find no seats for those airplanes. It all gives a poor impression of the airline. Maybe British Airways staff---also owned by the same corporation that owns Iberia---should start training Iberia to take care of these details.
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Guest : I travelled fr om Los Angeles, California to Madrid, Spain on June 8th 2015 on Iberia Flight #6170, arriving in Madrid on June 9th, 2015. My luggage for a family of four did not arrive with my flight, but I was told that my luggage would be delivered to the hotel when it arrived. After numerous phone calls to Iberia, I learned that it would probably be at the Madrid airport if I arrived early the next morning. Instead of seeing the sights of Madrid, I went to the airport and searched for my luggage. I was told that it was not there, but that if it arrived on a later flight, that they would forward the luggage to Italy, where I was scheduled to be until June 13th, 2015. I departed Madrid on June 10th, 2015 and arrived in Rome, Italy that day. Nobody at the Iberia desk in Italy could help me, even though I speak fluent Italian. I left all of my contact information in case the luggage arrived, but I never received a call. I continued to call the Iberia number that I was provided with, but there was no answer for three days. I also called the Iberia office in Spain, but was told that I needed to check the Internet for a status report. I asked a friend to go to the Fiumicino airport in Rome to check on the status of my luggage, but they were only told to contact Aviapartner,, which is the company that handles the lost luggage for Iberia. The number I was provided with was an inactive number, but I was able to get a phone number for Aviapartner from the Internet. I was told that a manager would get back to me, but I never received a call back. I contacted Iberia in Spain again and told them that I was departing for a 14 day cruise on June 13th and that I had no clothing and asked for direction. I was told to buy clothing and toiletries and submit the receipts to Iberia for reimbursement when I returned home. I spent two days purchasing clothing and toiletries from the pharmacy, so that I would have everything I needed for the remaining three weeks of my vacation. I spent two days trying to find everything that I would need to hold me over for the remainder of my trip and I did not get to see the wonderful sights of Rome. I had bought tickets to tour the Coliseum and the Roman Forum, but was not able to go on the tours and lost the money spent on the tours. On June 13th, 2015, I decided to call Aviapartner one last time before departing for my cruise. I learned that my suitcase was at the airport, but that they would not deliver it. I was told that if I wanted the suitcase, that I needed to pick it up at the airport. The airport is approximately 45 minutes from the center of Rome and the port at Civitavecchia is approximately 45 minutes from the airport in a different direction from the center of Rome. I had already arranged and paid for transportation to the port, but I immediately took a taxi from the port to the airport and took my suitcase (which was piled behind approximately 100 suitcases), wh ere I imagine it had been sitting for 4 days. I rushed to take a taxi to the port and almost missed my cruise. While I am thrilled that my luggage was found, I cannot forgive the lost days of my vacation and the frustration at not receiving any help during this entire ordeal. I spent a great deal of money on cellular service to make approximately 60+ phone calls in order to find my suitcase and a lot of money on clothing, toiletries and taxi services. I just received a check in the amount of $212.00 after six months and countless interactions with Iberia. I will try to file an appeal to receive a larger reimbursement, so if anyone has any information on how to go about doing this, I would greatly appreciate it. Needless to say, I will never fly Iberia again!my friend don't fly Iberia ... Honestly the very worst in the industry... Customer service... They have no clue what it is
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I travelled fr om Los Angeles, California to Madrid, Spain on June 8th 2015 on Iberia Flight #6170, arriving in Madrid on June 9th, 2015. My luggage for a family of four did not arrive with my flight, but I was told that my luggage would be delivered to the hotel when it arrived. After numerous phone calls to Iberia, I learned that it would probably be at the Madrid airport if I arrived early the next morning. Instead of seeing the sights of Madrid, I went to the airport and searched for my luggage. I was told that it was not there, but that if it arrived on a later flight, that they would forward the luggage to Italy, where I was scheduled to be until June 13th, 2015. I departed Madrid on June 10th, 2015 and arrived in Rome, Italy that day. Nobody at the Iberia desk in Italy could help me, even though I speak fluent Italian. I left all of my contact information in case the luggage arrived, but I never received a call. I continued to call the Iberia number that I was provided with, but there was no answer for three days. I also called the Iberia office in Spain, but was told that I needed to check the Internet for a status report. I asked a friend to go to the Fiumicino airport in Rome to check on the status of my luggage, but they were only told to contact Aviapartner,, which is the company that handles the lost luggage for Iberia. The number I was provided with was an inactive number, but I was able to get a phone number for Aviapartner from the Internet. I was told that a manager would get back to me, but I never received a call back. I contacted Iberia in Spain again and told them that I was departing for a 14 day cruise on June 13th and that I had no clothing and asked for direction. I was told to buy clothing and toiletries and submit the receipts to Iberia for reimbursement when I returned home. I spent two days purchasing clothing and toiletries from the pharmacy, so that I would have everything I needed for the remaining three weeks of my vacation. I spent two days trying to find everything that I would need to hold me over for the remainder of my trip and I did not get to see the wonderful sights of Rome. I had bought tickets to tour the Coliseum and the Roman Forum, but was not able to go on the tours and lost the money spent on the tours. On June 13th, 2015, I decided to call Aviapartner one last time before departing for my cruise. I learned that my suitcase was at the airport, but that they would not deliver it. I was told that if I wanted the suitcase, that I needed to pick it up at the airport. The airport is approximately 45 minutes from the center of Rome and the port at Civitavecchia is approximately 45 minutes from the airport in a different direction from the center of Rome. I had already arranged and paid for transportation to the port, but I immediately took a taxi from the port to the airport and took my suitcase (which was piled behind approximately 100 suitcases), wh ere I imagine it had been sitting for 4 days. I rushed to take a taxi to the port and almost missed my cruise. While I am thrilled that my luggage was found, I cannot forgive the lost days of my vacation and the frustration at not receiving any help during this entire ordeal. I spent a great deal of money on cellular service to make approximately 60+ phone calls in order to find my suitcase and a lot of money on clothing, toiletries and taxi services. I just received a check in the amount of $212.00 after six months and countless interactions with Iberia. I will try to file an appeal to receive a larger reimbursement, so if anyone has any information on how to go about doing this, I would greatly appreciate it. Needless to say, I will never fly Iberia again!
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hello my friend had a flight from madrit yesterday and he lost his laugge there. can you give me any information?
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Guys now that you fly to Tel Abib Palestine I will never use any airline but you. Also, your justice loving pilot should get an award. He is my hero!
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I am waiting now more then 2 months for an answer from Iberia. My luggage was delayed for 4 days and they are not responding on mail, post, fax or email. They offered me 50 euro's a day for my delayed luggage when I was on holiday but now they are not responding at anything.......terrible service!
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Iberia Lies and Denies US Passengers Access to Customer Service On Thursday, September 10, 2015 we were checked in to travel from Porto Airport in Portugal to Madrid Airport at 8:05am on Iberia Flight 8721 operated by your regional carrier Air Nostrum. The flight was cancelled by Iberia--for reasons that were never explained--contrary to Iberia's published customer service policy.We were rebooked at your representative's discretion on a 7:10pm flight to Madrid with Air Eurpoa UX 1142. We were specifically told to speak to the Iberia Customer Service desk in Madrid when we landed to get a hotel voucher for the night as our flight to Charlotte NC would not leave until 12:35pm on September 11, 2015. After 16 hours we arrived in Madrid. Found the Iberia Customer Service Counter. There was no none in line. We approached the female representative who had been engaged in idle conversation with two male employees--she was rude, curt--totally unsympathetic to the now 15 hours we were stuck in airports because of Iberia's flight issues. After taking our itinerary prepared by Ground Force in Porto, she promptly said US Air not Iberia owed us a hotel. I said, "Are you telling me Iberia is going to do nothing to help us?" She dismissively said "Yes." She then told us the US Air desk did not even open until the next morning at 7:30am. I commented that we were expected to spend the night in the airport, and again she said "Yes."The next day when we checked into our US bound flight and spoke to two other representatives--a US Air and business class Iberia counters, we were told Iberia WAS RESPONSIBLE for covering our hotel voucher. After waiting another 90 minutes in a slow moving line with the TWO customer service folks who--as discussed by the dozens of us in line from many different countries--again seemed indifferent and rude. A male gentleman told us to approach for help, then said please wait as he ran to the behind the cordoned for an unknown reason. A lady took her place and said, "Get back in line. Don't come up until we tell you." Everyone in the front of the line was appalled. She cut us off when we politely tried to explain what had happened.Finally another representative called us up 10 minutes later, and told us there was nothing they could do there. Yes, it would be Iberia's responsibility but we would have to obtain reimbursement by filing a request. Iberia's Service Commitment policy stated on-line "IBERIA will help you to arrange accommodation should you be away from home, if the flight is delayed for any reason. If you are unable to reach your destination on the planned date due to circumstances which are the company¿s responsibility, IBERIA will provide you with accommodation and meals." SO I try to file the claim on-line--but Iberia website is non-functioning, deleting the "state" part of US passenger addresses and thereby ALWAYS rejecting any on-line claim attempt to submit. Called the 800 number--they said they don't accept submissions via phone or mail. I asked to speak to a manager--after 45 minutes on hold they hang up on me. I am submitting this personal story on every on-line forum I can find since they are obviously swindling others who also cannot file claims.
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DR. DAVID DRIER 845.562.1962 Reference: C15061-2908147338 A copy of this letter and all related documents is being sent to my attorney, Mr. James Santos, to consider legal action in the form of a lwsuit for breach of contract. 8/17/15 I am asking for an appeal to this letter/response to my complaints regarding incorrect baggage fees. My original complaint was actually LOST by Iberia, and the above reference number is for the second complaint. This is my third attempt! That should tell you something about your customer “service” right there. My wife and I were going to Spain for our tenth anniversary, to renew our vows in Malaga- my wife is Spanish- and our trip was 6/1/15-6/13/15. Ny JFK airport to Madrid, on to Malaga, and the reverse coming home. We always fly carry-on ONLY. We don’t check any bags, AND DID NOT ON THIS TRIP, EITHER. I wanted to be sure that we would not have any surprise fees for the wedding dress or my suit, and I tried the online contacts, email and pone several times each to get an answer to this question. My wife was quite sure that these ítems would simply be placed into a closet on the plane, as a courtesy. I finally got an Iberia agent on the phone, and he told me I needed to purchase the excess baggage tickets online, and that it would be $64 per ítem. I went online and purchased one for the dress, and one for the suit- $128. When we arrived at NY JFK airport, the Iberia desk agent at the bagge check in asked if we had anything to check in, and I noted that we did not, and that we had the usual carry on ítems- handbag, one piece of carry-on luggage each, and the dress and suit. She noted that these should NOT have been charged as excess baggage, and they would be placed into a closet on the plane as a courtesy, exactly as my wife had thought. Because the baggage tiokets were purchased online, she noted that I had to get my refund through the online site, although she was sorry she could not take care of it herself. Once home, I tried to make my online complaint. Naturally, the Iberia site is notoriously user-UNfriendly, but I eventually was able to get the complaint made. When I called about it a month later, there was no record of it, even though Iberia had sent me an email confirming the complaint being received. I lodged the second complaint, and went online, hoping to get some feedback by taking my issue public. Amazing, but Iberia pays someone to manage that end, and emails came quickly once I started to tell the public how I felt about this lack of service and resolve. A smart business would want to handle things- not only do people talk, but we would be life-long Iberia customers if treated right- and bomb the internet with our thouands of followers, if we were treated badly. I eventually got the letter that follows, which did nothing for us. And I ahve started my online assault, and will continue to do so until I see a resolution, in the form of a $128 refund. You can pay people to monitor online negative responses, so I know you can make a small refund. I would even go out of my way to make new, positive remarks online to the effect that Iberia makes good on their promises. Or keep getting angrier, and taking that energy to make things online look worse. Your choice.
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I haven't flown yet but am already unhappy with Iberia. They charge to get a seat assignment. Really rotten. Come on. Then I read all the complaints and am afraid to check luggage. Then, there seems to be no customer service complaint email. You can't just complain; you must include a document to get even be able to send a complaint. Shouldn't we be warned that seat assignment is not free?
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I flew from Los Angeles to Madrid and then on to Malaga with this airline on May 1st. My luggage was lost and it took the better part of a 10 day vacation for the airline to find it. Ruined the vacation because I had to wait in every day to see if it would be delivered. I was informed that I was allowed an allowance of 50 euros a day for necessary clothing. I spent only 48 euros thank heaven - since I'm still, several faxes e-mails and phone calls later trying to get a reimbursement. It's now mid- August. Should I give up? Yours disappointed. bellavista2@hughes.net
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Incompetent, and unapologetic. I wasn't allowed to board the first leg on the return flight of a round trip ticket because their employees couldn't pull up my ticket using the same confirmation number that I used to fly in. As a result I had to purchase a ticket with another airline to get home. I have yet to hear back from them about a refund for the ticket that they wouldn't allow me to use.
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Absolutely awful airline. Will never fly with them again, they are rude, unhelpful and rip-off artists.
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In spite of my determined efforts, I was unable to select seats or a meal on this AY-IB code share LAX MAD flight through neither the Finnair or Iberia websites nor reservation lines. The IB agent told me to call AY and, guess what? The AY agent (A self-proclaimed "supervisor" with an attitude, named Amanda) told me to call IB. Incidentally, customer service line for AY had a wait time in excess of 20 minutes at about 1300H on July 28. Great customer experience, guys.
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I have booked to a return flight Madrid Panama. YA82PR I am disabled and need to have help to board the plane. C W Hogarth
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I am extremely unhappy with Iberia airlines. They have lost my luggage overseas for 9 days, of which had my second week of medication, that is really needed. I wish there was someone else I could call that could do something other than the call center having no information every day that I contact them. This is really disappointing. I will never fly them again!
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Please help us. Please. We need to change a flight and cannot get in touch you. Please e mail me the best way to call you in English Thanking you so much Fran@hamecs.com
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MY WIFE WAS 6 MONTHS PREGNANT AND WAS FLYING FROM MOROCCO TO THE US. HER FLIGHT WAS 2 HOURS DELAYED AND MISSED HER US FLIGHT VIA LONDON. THEY TREATED HER LIKE A GARBAGE BAG NO ONE CARED THAT SHE NEEDED A PLACE TO REST AND THEY TOLD HER TO SLEEP ON A CHAIR AT THE TERMINAL EVEN THOUGH IT WAS THEIR FAULT. we almost lost our baby. I AM JOINING A CLASS ACTION LAW SUIT AGAINST THEM CONTACT ME IF YOU HAD SUCH BAD EXPERIENCE AND VOICE YOUR CONCERN. THEY REALLY DON'T CARE ABOUT THEIR SERVICE SO MAY BE THE LAW OF THE LAND WILL. medsourceusa@outlook.com I WILL NEVER EVER USE THEM NOR SHOULD ANYBODY ELSE...AWFUL!!!!!!!!!!! IS THE LEAST
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Rubbish! Unable to give me 'through' boarding pass for fight fr om Heathrow to Guayaquil via Madrid. No advice given as to how to obtain boarding pass for Madrid to Guayaquil flight and left to flounder around Madrid airport terminals having initially been misdirected onto a transit coach to a satellite terminal by a Madrid airport passenger courtesy assistant. Fortunately had a three hour 'transit time' so did eventually find way to obtain boarding pass. This treatment given to a 71 year old male with heart and breathing problems was diabolical. The following email from Nicole Mariscal, Customer Care Assistant Manager: Dear Mr Fr: [SFS: Didn't even bother to get my name right!] I have received your new letter regarding flight IB 3169 of may 31, 2014. As long as you have confirmed connecting tickets which comply with the minimum times, documents and security requirements established by the countries on your itinerary, we can usually offer you the possibility of getting your boarding cards and checking in your luggage through to the final destination. However, on this occasion, the restrictions and special measures for passenger transit prevented us from offering this facility. We were able to apply it to your luggage due to the lack of lim itations in this regard. I am sorry that this incident occurred with regard to the information we provide. Thank you for bringing this matter to my attention. I have passed your comments on to the department responsible to take the necessary measures to rectify it immediately. All of us at Iberia strive to offer our customers a quality service to ensure an enjoyable flight. [SFS: ?????!] Sincerely, Nicole Mariscal Customer Care Assistant Manager This response received a second time in response to a follow-up expanded complaint.
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I am writing to complain about Iberia Airlines after my flight on the 16/06/2014 fr om Madrid to Panama City. I have flown on numerous occasions on several different airlines, both for long haul and short haul flights and have had varying experiences on each flight, this is my first time having to formally complain for any flight taken. This was my first time flying with Iberia airlines and my boyfriend and I both were disappointed with the airline. Below are a list of causes for my complaint: 1. The safety on board was minimal, the air stewards at no point checked that people were securely fastened into their seats, that seats and trays were upright, electronic devices were switched off etc. during decent whilst all passengers should be seated there were several people wandering around including young students who were jumping around and swapping seats as well as almost standing up on them. At no point were any of these people asked to remain in their seats. 2. The air stewards ignored every single attention signal via seat controls. several times we turned the attention light on and we were ignored each time during the 10 hour flight. We noticed that almost every person attempted the same and were ignored, in some cases the stewards would come and turn off the light signal and walk away. We were thirsty and needed some water, it took a long time to eventually locate a steward and when we were able to ask for a beverage at their station in the rear of the plane we felt like it was so much effort for the steward to get it, the person made us feel like we were asking the impossible and was quite rude about it all. Outside of the meal times it was near impossible to approach and stewards. 3. The seats we were in were filthy. There was chewing gum on my seat which got stuck to my clothing, the trays wh ere we were supposed to put out meals was filthy. The pillow I was provided with, in it's sealed plastic bag, was covered in make up and hair from the previous passenger. This can be difficult on a short hail flight and especially disgruntling on a long 10 hour flight, particularly when the only source of entertainment is a tiny television showing the movies so far away we couldn't even tell what was on. I attempted to use my phone as entertainment but the USB charger hub underneath my seats armrest was broken and I wasn't able to use my device.
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THE MOST AWFUL SERVICE IN THE INDUSTRY AND A VERY VERY POOR OF EXAMPLE OF 'THE LARGEST AIRLINE OF SPAIN' DISGUSTING, APPALING AND NO ONE SHOULD BE ALOW TO TREAT PAYING CUSTOMERS THEY WAY THEY DO. AND WORST THEY GET AWAY WITH IT.
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On 17.02.2014 there was an attempt to book a flight with company Iberia from Sofia to Zaragoza for 03.03.3014 for Iskra Andreeska. From out account an amount of 190 eur were booked and withdrawed but the booking for the flight was never made. Can you please explain to me what is going on. I guess it's a mistake, but can you please check it. The reservation was made through internet page www.edreams.com. Looking forward your response ASAP. Best Regards iskra2010@live.com
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Dear, good morning! I´ve just registrate in Iberia but sadly I could not retrieve the number of my card. Please send it to me by e-mail (nrrofo@yahoo.com.br). Kind Regards, Rodrigo Oliveira.
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Breakdown of conn. flight, I had to teach ground staff how to book me on alt. to catch my flight in Madrid. Untrained ground staff. Endless discussion for claims. Web disastrious. Good busin. seats, food however getting worse every year.
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The ground service in Mexico City and Madrid provided me with two of the worst days of my 78 year old life. I am considering action against them.
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ei lost 2 suit cases in 2 occasions that i flew with them from LHR to Madrid and i'm still fighting with them since 3 months and i'm taking them to the court.
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