Juneyao Airlines Discussion

25 August 2017 12:08:00 Danni

eddy pouliot- chantal lacroix : Hi, I have a flight with Juneyao Airline and I would like to reserve my seats for this flight. Ref : PCV441 Flight: HO1357 Departure on March 3 at 20h35 fr om Shanghai Arrival on March 4 at 00h50 in Bangkok Under the name of Eddy Pouliot and Chantal Lacroix Do you have a toll free number from Canada? or wh ere I can do my selection on your website (in english)? Dear Chantal, Could you explain how you finally booked the seats for your flight with Juneyao? I have the same problem, I have 2 flights from Shanghai to Osaka with Juneyao, but I cannot book seats and neither check-in in their website. Thank you and best regards. Regards Chantal Lacroix

08 August 2017 03:08:00 Smith

This is without a doubt the most disorganised airline I have ever had the displeasure of using. I had initially heard good things, but my flight in the middle of the night from Phuket to Pudong suddenly changed into a 3 hour delay. Coupled with Phuket Interational Airport's already bad reputation for poor service, I had no idea why the delay happened or if there was a chance that it could change for an earlier time. Hey, it happens. So since I didn't have time to go check myself into a hotel, I went through security and stayed in the gate area. As an 'apology' for our wait, passengers were offered a mediocre soft drink and a tiny disgusting sandwich. But I waited, paranoid that I was going to miss my flight as I was travelling alone with no one to wake me up if I dozed off. Next thing, it's nearly boarding time. Some people get ready. Suddenly, TV flashes and it's a different flight at our gate and the time has been pushed back another 2 hours. No announcement, no explanation. In fact, I never even saw a representative of the airline the entire time I've been here. I had to go walk around the airport looking for another Juneyao flight (which had already been badly delayed) and asked the woman why I was still waiting. I was told: the plane was late from Shanghai. Really? That's all you've to say? To know the plane would've been this late, in could've been notified and I could've stayed in a nearby hotel and slept during the night and came back early rather than sit on an uncomfortable chair for 6 hours knowing nothing and not sleeping at all. I will never be using Juneyao again, and if the plane once I'm on isn't up to scratch with service, I will pursue this matter further.

17 February 2017 06:02:00 eddy pouliot- chantal lacroix

Hi, I have a flight with Juneyao Airline and I would like to reserve my seats for this flight. Ref : PCV441 Flight: HO1357 Departure on March 3 at 20h35 fr om Shanghai Arrival on March 4 at 00h50 in Bangkok Under the name of Eddy Pouliot and Chantal Lacroix Do you have a toll free number from Canada? or wh ere I can do my selection on your website (in english)? Regards Chantal Lacroix

18 May 2016 05:05:00 Malgorzata Lisowska

I've just bought the ticket unfortunately I bought two by acident. I need only one. When I finished the translation the message was in Chinese on completion and I thought that the transaction failed and bought another ticket. Please I need only one ticket. Please cancel one ticket and give me money for one ticket. I need only one ticket. Please confirm when you can give me money back for one ticket and cancel on of them. Please write me which one valid for the flight. Details below. Regards, Malgorzata Lisowska On 18 May 2016 at 16:32, 吉祥航空 JuneYaoAir.com wrote: Dear customer, Your Order No. ORD16051805722122 has been successfully paid with issued Ticket No. flight HO1309,2016-06-27,SHANGHAI PUDONG AIRPORT airport T2 to TAIPEI TAOYUANAIRPORT airport T1 09:50 Take off,11:50 arrive;flight HO1310,2016-07-01,TAIPEI TAOYUANAIRPORT airport T1 to SHANGHAI PUDONG AIRPORT airport T2 12:40 Take off,15:10 arrive;Passenger name:MALGORZATA/LISOWSKA,TicketNo:018-2100634860;. Please arrive 90 minutes in advance of departure at the airport check-in counter for check-in with your valid documents. Have a good trip! Dear customer, Your Order No. ORD16051805721934 has been successfully paid with issued Ticket No. flight HO1309,2016-06-28,SHANGHAI PUDONG AIRPORT airport T2 to TAIPEI TAOYUANAIRPORT airport T1 09:50 Take off,11:50 arrive;flight HO1310,2016-07-01,TAIPEI TAOYUANAIRPORT airport T1 to SHANGHAI PUDONG AIRPORT airport T2 12:40 Take off,15:10 arrive;Passenger name:MALGORZATA/LISOWSKA,TicketNo:018-2100634856;. Please arrive 90 minutes in advance of departure at the airport check-in counter for check-in with your valid documents. Have a good trip!

12 May 2014 07:05:00 Lluis Martinez (Mr)

Dear Sir/Madame, I run an airline representation company in several countries (please check our webpage: www.globalgsa.net) with base in Barcelona (Spain) and I’d appreciate very much if you could give me the contact person taking care of your world representation net at your head office in Shanghai. I explain why am I contacting you: I'm visiting Shanghai in June 23rd and 24th and I’d like to make a GSA proposition to your responsible for the foreign representation in order to analyze the possibility for us to become your representation in one of our countries (Germany/Russia/Spain/Portugal). I look forward to having your news, receive my best regards, Lluis

18 April 2014 11:04:00 Steve gill

I tried to book on line with this airline. I got to the point of payment and it declined my card and said payment error. Could not get through to the airline so booked with another company. Got back to uk and discovered juneyao had still taken my money. I have not been able to get it back as they do not answer my email. I will not let them get away with it.