Mauritania Airlines International Discussion

13 October 2017 12:10:00 Alfred Famiano

PLEASE HELP ME!!! my name is Alfred Famiano Jr. I was on flight L6112 on Monday, October 09, 2017 from Nouakchott Mauritania to Dakar, Senegal then to Lagos, Nigeria. My Mauritanian Locator is: M9XTQ, my Recoerd Locator is: W8J297. When my flight from Nouakchott was late arriving in Dakar I was greeted by ground crew on the tarmac. They had my boarding pass for the next flight to Lome and then on the Lagos Nigeria. They told me I had no time to get my bag that the plane was waiting for me. They were very kind and said we will drive you to the plan, don't worry about your bag it will be in Lagos when you get there. I thought WOW THIS IS GREAT that they are going the extra step to help a customer get to his connecting flight especially when you read about all the bad press airlines are getting these days. Well when I arrived in Lagos my bag was nowhere to be found. The baggage people in Lagos took a report and said it would be there the next day. Today is the 12th and still no bag. I'm just being told everyday to come back to the airport tomorrow, I just don't know what to do. Nobody seems to care at all, they simply say it's not their problem it's the airlines problem. Spending three days in Lagos going back and forth the the airport is very frustrating especially when I was suppose to be on a pre-paid tour of the country and wearing the same cloths, plus I have eye medications in the bag as I have them taken away from my carry on the past at certain security check points. I really can't go too many more days without these drops (there for glaucoma) and keeping the ocular pressure down. I'm suppose to be in Lagos for another week, but not sure if I will be able to go that long without the drops. The tag number on the bag is L6358548. With today's technology and bar codes I can't believe it taking this long. It may just be sitting in a room in Dakar only an hour or so away. Can someone please help me. I don't know what else to do at this point. Thanking you in advance. Al Famiano ajfamiano@gmail.co

30 August 2016 10:08:00 Guest

Dear Airline, My name is Kennedy Brown and my travel agent is Silverbird Travel in Kenya. I had booked one of my clients to Dakar-Nouakchott-Abidjan from date 21st to 25th August. Now on the return he lost his bag and he has not seen it seen the. kindly assist us on getting the bag back. his tickets was 147 2275199128 and the name is NTERERE/LONGIN MR thank you. kennedy.