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Airline and Airport Discussion Forum

Discussion of airlines and airports all over the world. You can share your flight and travel experiences, and discuss a specific airline or airport, using the links on this page.

To take part in the discussion of the airline or airport, follow the links on this page or leave your messages on the pages of the corresponding airlines of the world , airports, aircraft .

Recently Discussed Airlines, Airports, Airplanes

Manila Ninoy Aquino International Airport

20 February 2018 Guest
On Monday, 19 February at approximately 7.00am I had a long hour stopover for my return flight to the UK. We did not board for over 5 hours, so decided to a go to a resort 20mins away by Taxi. The immigration officer slammed down her passport and said I will not allow you. I showed her the documents allowing me to leave the airport. Annoyed by this. she then abruptly asked, where are you going?. I explained, that we were going to a local resort to look around. She replied, that we do not have time and was saying that it was Monday and that the traffic would be too bad. I pointed out that the resort was only 20mins away. She rudely interrupted and said I know where it is, I am Filipino. Just to clarify, I asked if the traffic was going to be really bad and she recommended that we stayed in the airport, we would. Annoyed by this, she just said, are you going out or not?. I politely repeated, not if you recommend us to stay. She rolled her eyes and threw our arrival cards on the floor. I picked them up and told her that she was very rude. She really didnt care. I went to look for her supervisor to make a complaint at the transfer desk. They did not know who that was. I asked for her name. They did not know that either. But, they did give me a passenger feedback form. So, I went back to the immigration desk and calmly and politely asked for her name. At first she became aggressive and refused to give it to me. I very calmly explained that she was very rude and that I would be making a complaint, so I needed her name. Eventually, she let me see her pass. I said, thank you. Dollette then left her immigration desk, knowing full well she had acted inappropriately and followed me back to the transfer desk. She tried to tell them a pack of lies and that we were rude in Tagalog not knowing that we would understand what she was saying. However, she told us, I am not talking to you. Dollette continued to lie and manipulate what had happened to those that were not there. You have CCTV. Please review this.
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19 February 2018 Guest
I am reviewing the cancellation policy of Loganair. I made a reservation to fly from Aberdeen to Sumburgh for September, 2018 on their website. Then, several weeks later, Icelandair cancelled my connecting flight from Reykjavik to Aberdeen. I expected to get a refund from Loganair because I would no longer be able to get to Aberdeen to take the flight. They refused! Apparently they think it is quite all right to keep the money even though I will never use them. This is fundamentally unfair and just additional evidence that the public doesn't matter.
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Penang International Airport

18 February 2018 Christine Otremba
Hello, I lost a small black bag with all my bank cards in it! It took the flight from Penang to Medan (Kuala Namu) at 8:10am today (18.02.2018). The flight number is QZ 103. Please contact me:
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Boeing 737-700

18 February 2018
We are looking for 3 of these fantastic Doves !
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LAW - Latin American Wings

17 February 2018 Susan herzfeld
This was the worst airline I have ever traveled with and on top of it they lost my luggage. No one seems to know what they are doing . There is no one to talk to , no customer service. My bag has gone to punta cana 3 times and sant back to Chile when it was supposed to come to miami . Its bwen missin since the 24th and now no one is taking responsibility! I want to be compensated for my things! I will be making a lawsuit with my lawyer. DO NOT FLY THIS AIRLINE!
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Lucky Air

16 February 2018 Yam Su Mee
I am writing this email to strongly complaint your service manager name: Eyvonne which she is on duty today 16/02/2018 11.30am at KLIA Level 5 Lucky Air Check in counter. She keep on yelled and shouted to all guests and showing her angry moody face n talking in rude way. An example of her bad behaviour was that she scolded me for wishing her happy new year! This is totally unacceptable and showing your company is allowing this "RUDE " service for your guest!!! Please take action for this staff otherwise we will keep on comment n spread the feeling to our friends. Thank you Yam Su Mee (+6013-9839093)
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Beirut Rafic Hariri International Airport

12 February 2018 Guest
Hello I lost my phone in the airport today i was heading to Riyadh flight at 4:pm on monday 12 February 18 its Iphone 6 black with a photo on the cover There is inside a lebanies SIM but not working Please provide me with lost and found office number My number is00 966 58 2555547 Regards Noor almusallam
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Mactan Cebu International Airport

12 February 2018 Jeffrey Abanilla
Encountered problem with my voyager travel bag which broke by the staff of Air Asia. Spoke to Mariez Rosacena and Stanley Liong but no one get assistance from them. As per them, they are not liable since the bag was broke in conveyor machine. I need an urgent feedback and assistance. My flight is dated today Feb12, 2018 from 2155H to 2255H due to some technical concern. Your assistance is highly appreciated. Regards, Jeffrey Abanilla 09265289550 IHG Assistant Manager IHG Manila Philippines
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Arkia Israeli Airlines

10 February 2018 Guest
ARKIA IS AN AIRLINE ROBBER AND DISRESPECTUL WITH THERE PASSENGERS. 24 Nov 2017: I arrive at Sve Dov airport 2h30 in advance. I know how the Israelian process in term of checking: bag + identity can be long. I respect that. 1. I arrive, they take my passport, ask plenty of questions, I answer to all of them, I have nothing to hide. 2. I pass my bag under the scan. They keep my bag and open it to check every thing in it for 2h20 HOURS!!! 3. I have to wait on a seat that they finish to check my bag. Once they finish, I have 10min left to check out my bag (ridiculous and very stressful) and do the checking. 4. At the checking point, the cashier inform me that my booking isn't in their system. I'm showing her the proof of my tickets paid through Gotogate website. I've got the payment proof and the booking references. Basically all the proofs, I cannot show more than that. 5. The lady starts to talk to me with arrogance and inform that I'm not on their system and its not her problem (note that I have 5min left to get inside the plane). She tells me: or you pay for a new ticket or you don't go. Of course, I have to pay because I have all my next days planed with tourist tours. 6. I pay for my ticket to go, as I have only few minutes left, I decide to get my ticket return once i will arrive in Eilat airport. I'm already in a high level of stress, I focus to don't start to cry, this is how awful was the situation. 7. I finally arive at Eilat airport and pay for my ticket's return. I don't want to have the same experience when I will fly back. Since the 24 nov.. I'm fighting to get my flights paid back. In total they confirmed 5 times by emails that i will receive refund was done (liars!!!). I still haven't receive any refund. They are playing me, they are lying and they totally disrepect me. 8. I emailed Gogotage on the 24th Nov to explain the full story and ask the refund. They answer the day after to say that the booking was successfully done on their side and I was to supposed to ask for a refund to Arkia. 9. I emailed Arkia and explained the full story, I attached all the documents: Gotogate email, Gotogate bookings + the two flight tickets I've had to repay. 10. Its been 78 days that I'm fighting and begging to get my $200 refund. They are now ignoring me. It's my money... how can they treat people like that? They should be ashame of their service. They show such a very bad image of Israel. 11. !! The worst is that after few calls, one of their advisers confirmed that this case was a mess on their side and I wasn't even on the passenger list when I took the plane to Eilat. Conclusion, they checked my bag for 2h20min for nothing, they've made me re-pay for my two tickets, they put me in a plane without even adding me in the passenger list and they are ignoring me regarding the money they own me. ARKIA airline is an outrageous, dangerous and unrespectul company.
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Philippine Airlines

10 February 2018 Guest
I am another victim. We are a group of five. I booked ticket from Hong Kong to Davao in Feb 2018 through a travel agency. For some reasons, one of us can not go. We ask for cancellation of her ticket and were told that the airline penalty plus handling fee costing up to 5/6 of the ticket price.
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Pegasus Airlines

08 February 2018 SU535
We want to buy a flight from Istanbul to France. Could you pls let us know which agent in Tunisia is able to book such flight (i want to pay cash not by credit card). For travel from Tunisian and surrounding territory, using this air carrier only, it is advisable to contact the air carrier directly. All international queries should be directed to tel 0090 850 250 67 77
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Taiyuan Wusu Airport

08 February 2018 KUA HOOI HOCK
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Maputo International Airport

06 February 2018 Guest
Hi I would like to enquire about cost of return ticket from maputo to nyembane
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LATAM Airlines

04 February 2018 Marlene Swanepoel
I have no idea who to speak to or contact with regards to this problem. Please if you know who this email should be addressed to please inform me. I do not want to send this AGAIN to the client service complaints. The client services does not want to give me indication as to where or who I can complain about this case. So I went and searched the internet and came up with this email. I have raised many cases and nobody gets back to be with regards to this issue. The customer care services keep asking me for a bank statement for the payment of this seat. I do not think that LATAM will see that seat number 12A was confirmed on my bank statement. I informed them about this receipt (attached) from LATAM showing that I have confirmation for seat 12A. They refuse to accept this document forwarded from them to me. ??? I booked a flight from Santiago to South Africa, stop over Brazil. The flight was to leave Chile at 8:30 the morning, LATAM changed the hours to 11:30 (without informing me as a passenger) about the hour change. With this change of hour, LATAM did not allocate my seat to the later flight. Usually I would not complain about a seat, but I have had enough of LANTAM. I have had a horrible experience with LATAM on 15 December 2017. I had to cancel my mothers flight from South Africa, after my mom 65 and stepfather 71 years old had to stay at the airport for 3 days waiting for the flight. Eventually LATAM offered to give the full refund if we cancel the flight. We did and had to pay much more for another flight. I waited for the refund and I am STILL waiting for part of the refund that was not refunded. It is quite upsetting to see LATAM to being bad with client services.
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Douglas DC-6

01 February 2018 Guest
Hello, Could you advise the height from the ground to the bottom of the DC6 aircraft please. Many thanks Fred williams.
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Reykjavik Keflavik International Airport

31 January 2018 Guest
Left a suitcase by accident rang and rang and rang but NO answer!! Very unhelpful! Good job it was only a suitcase and not a suspicious bag!
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Boeing 707

30 January 2018 Randy Moore
What is the amount of wire in an 707
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Cathay Pacific

30 January 2018 Guest
m flying to vietnam from australia in april- does anyone know if cathay is familiar with the new(ish) E-visa? i have e-visas from Vietnam and dont want any issues with Cathay not letting us board . cheers Scott
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Sharjah International Airport

28 January 2018 SU535
Asalam alekum... Can u find A person in sharjha international airport. SHAIK JAFFAR BASHA..Wasalam. You have chances close to zero.
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Thai Lion Air

26 January 2018 Guest
Good afternoon I writing from Ulaanbaatar, Mongolia I reserved two tickets from Bangkok to phuket . but it has been time changed. We have ticket from Ulaanbaatar to Bangkok 10TH OF FEBRUARY DEPARTURE TIME 17:30 ARRIVE TIME 22:50 PM . It is too short time to connection , RP/ULN3M3100/ULN3M3100 GM/GS 11JAN18/0944Z MQSYWG 1.DAGVA/GUNIBAZAR MR 2.TUGUSGEREL/BATTSETSEG MS 3 OM 701 U 10FEB 6 ULNBKK RR2 1730 2250 *1A/E* 4 OM 702 U 17FEB 6 BKKULN RR2 2350 0700+1 *1A/E* TICKET NUMBER: TKT-2892410061043 DAGVA/GUNIBAZAR MR TKT-2892410061044 TUGUSGEREL/BATTSETSEG MS OUR CONNECTION TIME IS TOO SHORT NOW. I WANT TO CHANGE OUR DEPARTURE TIME BETWEEN 02:00-05:OO AM OR WE WOULD LIKE TO CANCELL TICKET FREE OF CHARGE CAN YOU CHANGE ANOTHER AIRLINES FLIGHT?
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Eastar Jet

25 January 2018 Guest
Hi everybody! Did anyone manage to join their program? I am a resident of Russia. I can't get past step 3. First, there is no way to input a Russian mobile number. Second, even if I put some numbers for mobile it still does not let me register. Anyone esle had this problem? Do they have a customer service e-mail to ask them to help me? Thank you!
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Copa Airlines

24 January 2018 Martha
Good day, I have a question. we need the contact email adres/person for the ticketplate of Copa Air Regards Martha
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Libyan Airlines

23 January 2018 Marius Finichiu
Dear Sir, I'm Marius Aurelian Finichiu, with my lost baggage tag no. LN 645481 , my big Bag not arrived in Tunis airport in 18 January 2018 (was flight LN 302 from Misrath airport to Tunis). Please send my big Bag - black color, textil - to Bucharest OTP Airport asap. My e-mail is Thank you in advance, Marius Aurelian Finichiu, Bucharest, Romania
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WOW air

22 January 2018 luc Lanctot
on the flight fr om Montreal WW252/720, Friday, December 8th, 2017 5:55:00 pm to Keflavik, and fr om Kefflavik to flight WW252 Saturday, December9, 2017 4:25:00, to Berlin Schonefeld , flight number :WW720, Saturday , December 9-2017 arrival : 10:45:00, my one consigned piece was not on the pick up area. This error on your part ruined my trip. I am also a French army officer , I was to be taken by car from Berlin to Ukraine, with stop overs in our bases along the way, with the missing piece of luguage I had to cancel this means of transport, (why don't you WOW have an office at this Airport??) I lost many hours trying to recover my luguage , Luck ly I speak Deutsch, after 1/2 an hour I found the desk on the first floor of the airport , wh ere I filled out a "property Irregularity report" for my lost piece of baggage.(SEE ATTACHED CLAIM I called a army friend who lives in SZCZECIN Poland, If I could use his address IN ORDER TO recover my luguage and to find me a hotel in that city. lost 2 days because of your error, this screwed my whole work schedule, I was to give a series of conferences in different cities in Poland and Ukraine. I was able to only be at the conference in Szczecin. By the way Skuli, My wife in Quebec call your WOW office several times in Reykjavik to found out what recourse claim we had but to no avail, no one returned her calls , At AIR FRANCE THAT WOULD BE UNTHINKABLE , SOMEONE WOULD BE OUT OF A JOB. I realize your a low cost airline but there's a lim it. Oh yes I almost forgot, the friend in Szczecin came to schonefeld to pick me up and we drove to his home to wait for my lugguage. You owe him for his car and time expence. Skuli look up my file and you will see , my return flight was to be on jan 19, 2018 , but because of my missing suitcase I came back on December 19th, plus you did not hesitate to add on on a whole bunch of surcharges which I want reinbursed. HOTEL IN SZCZECIN, TRAIN TO LVIV UKRAINE, SURCHAGES FOR OVERSIZE LUGGAGE. A 3 DOLLAR CHARGE FOR A BOTTLE OF WATER, AFTER RUINING MY TRIP TO UKRAINE. THINK OF IT , IT WASN'T A COINCIDENCE I FLEW WOW AIR BUT IT WAS NOT MY FAULT YOU LOST MY LUGGAGE. i HAVE NOT MENTIONED THIS TO A/F NOR DO I INTEND TO IF YOU REINBURSE ME MY DUE. Every one said you were a cool boss, let me tell you about a project I have concerning Ukraine, did you know there are 1,359,221 Ukrainians living in Canada, many wanting to go either for skiing to the Carpathian mountains, or a visit their grandmother in Odessa, or the |Jazz fest in Lviv, and I can go on and on, Skuli why don't fly to Ukraine, Lviv, Kyiv, Odessa, I discussed this with your purser, I gave him my email to give to you. If you plan to fly to Ukraine, and want to fill your seats full of Canadian Ukrainians, I'm your man , I am already involved in volunteer work with the Canadian Ukrainian Congress for their war effort plus other work I do there, I know the country very very well. If you come to Montreal , Call me . 1-818-321-0359 YOURS VERY SINCERELY, Luc Lanctot EXTRA EXPENCES FOR LOSS LUGGAGE AT BERLIN AIRPORT cAR EXPENCES X $ 60.00 HOTEL CAMPANILE SZCZECIN POLAND 1 NIGHT X $61.00 TRAIN TO LVIV X $70.30 BAGGAGE CHARGES X $138.13 PENALTY RETURN CHARGE ERROR X $290.01 TOTAL X $619.44
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Air Cairo

22 January 2018 Eszter Horváth
Dear Airline, Our family holiday was officially booked from 9 th August 2017 until 16th August 2017. The official departure time was at 9:00 am from Budapest, HU (Ferenc Liszt INTL) 2B terminal to Hurghada, EG (international) terminal 2. The airplane after a number of sorter delays was delayed by 12 hours, at 21:00 at night, finally we reached our destination (Hurghada airport) at 1:00 A.M. at the next day morning. In spite of that, we had been delayed 5 hours we intend to travel to Egypt and we informed the travel agency as well, as only this date was compatible with our leave at our workplace. Your company reported on 0612350901 that was a technical problem of the machine, and it did not allow to start from Hurghada to Budapest and then back to Hurghada. After a number of phone calls, at 11:40, we had been informed that at 12:00 P.M. in the form of a voucher, they provide one-time assistance to our service, amounting to 3.000 HUF/ person. We claim a compensation of 400 euros / person based on the EU Regulation CE 261/2004 for flights ranging between 1500 km and 3500 km. I am waiting for your answer (half year):
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Air Europa

21 January 2018 Max Drey
Hello, my name is Max Drey and i am looking for a airline company that ready to take the line from Haifa airport (Israel) LLHA to Larnaca LCLK... Haifa to Pafoss and we are open for new destinations. please contact me asap on my mobile +972(0)504353747 and on email will be happy to progress in details about the airport and RWY details for this goal. thank in advance, Max Drey Albatross lines CEO +972(0)504353747
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AirAsia Zest

19 January 2018 jennelyn madrid
how can i re-schedule the flight of my husband ? your support didn't answer my message in twitter .. i'm so sad about this no action to the person who read this kindly help me ., thankyou
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Vueling Airlines

18 January 2018 Thornton
I was extremely satisfied with the way my request was dealt with by Vueling UK Vustomer service dept Excellent customer service Many thanks indeed January 18 2018
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Iraqi Airways

18 January 2018 Guest
I am asking why Our trip IA 965 on 18 Jan.2018 at 0900 was without service ,i.e.the crews didnt serve the breakfast to the passengers.
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Air Arabia

09 January 2018 Manish Goswami
My 1 baggage is missing today is 3 days i did nt get still pls tell me how can i take pls rply my email id
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Lion Airlines

09 January 2018 An unhappy passenger
Hello, I am not satisfied with the service given by Lion airline. We often faced with delayed flight and this is very unacceptable. Just today (10/1/18) on my way back from Medan (Kuala Namu) to Penang with the flight of JT 013*, we should be on flight at 16:00 WIB but you guys delayed it to 18:00. My nephyew was waiting for us there and he was not free because he had a meeting later. Not just that, they didn't inform about changing the room number which caused everyone were rushing. As a passenger of Lion Airline. I do hope that you can change YOUR ATTITUDE in caring your passenger. IF YOU SAY ABOUT ANY OPERATION PROBLEM, then tell me why must be every single time when I am using your airline service? Don't make it into a trend thank you so much. I REALLY DO HOPE YOU GUYS CHANGE or ELSE YOUR PASSENGER WILL SLOWLY DECREASED. Thank you. I hope to see your feedback via e-mail if can. (
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Island Air

09 January 2018 Guest
Hello. I bought two tickets from Oahu to Maui on December 26, 2017. Could someone tell me how to give my money back? Sincerely
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China Eastern Airlines

08 January 2018 William
If you want to misery yourself, go with this airline. I dare say it's the worst airline in the world. They provide you with Ridiculous service. You will be Suffering during the whole trip. Even worse, Never take responsibility when they lose you baggage. Avoid this airline wherever you travel. Not worth to consider even if they let you fly for free.
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Eva Air

06 January 2018 Guest
Reading these comments have made me decide never to fly on Eva.
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Antonov An-148

06 January 2018 Yusoff
pls send details for passenger and freighter cargo...
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06 January 2018 Leon to Tijuana Dec 30, 2017
Worst flying experience ever!! Arrive at airport 2 hrs before flight leaves - told there will be an extra 4 hr delay - then another hr - flight finally cancelled at boarding gate at 11pm. Told we might get out of there 2 days later! They don't put us up in a hotel - we have to buy NEW tickets the next morning with another airline (as they had no flights the next day) and have been unable to get any customer service from them since getting back.
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05 January 2018 Guest
To all those put complaints below, I say Bloody-Hell. This is a forest of complaints neither the employees or and the chairman of Atlasglobe would be interested in resolving. Your experience is nothing for them. I would suggest you all forget it.... as customers walk away and wright off your loss. You will never get a decent apology from this airline But Remember, go somewhere else. the globe is full of good airlines other than Atlasglobe Fly with an airline that respects your rights. More important, Use an airline that employs competent people who thrive to resolve problems and ensuring the reputation of the company always good. Atlasglobe wants your money ONLY DONT BE A VICTIM OF INCOMPETENT AIRLINE Happy new year AtlasGlobe
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Colombo Bandaranaike International Airport

02 January 2018 Guest
Today 2 January 2018, at 3pm. We need to go into the arrival terminal in order to get assistance from baggage service regarding our lost luggage. The security at the entrance told us to get the pass from departure terminal baggage service. My husband came back with the pass then only we were told we need 1 pass for each individual of us. While I was standing there the security is letting others going in without pass, when these people said they are going to the currency exchange counter. The security, Mr Gunapalan denied that he did that. Will be convenient if they told us at the beginning that we needed 2 passes for both of us and we were not treated fairly as others can enter without showing pass. Pls look into this issue of your organization.
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Silver Airways

02 January 2018 oldAVN
Purchased first class, round trip ticket through United Airlines (UAL). Upon checking in for return flight, Silver Airlines charged me $25 "baggage fee." UAL told me one free bag was part of first class ticket. Silver Airlines' return flight ticket did not annotate "pre-checked" status, thus missed flight. I will take a train, a bus or drive myself before ever again flying either UAL or Silver Airlines.
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Enter Air

31 December 2017 Guest
Metochi : Guest : We were delayed for 7 hours with no explanation as to why - I have written to them and they want me to prove we boarded the plane (ie they want copies of the boarding cards which we no longer have) do we have any chance without them? We were similarly delayed. Wrote to them twice by recorded delivery at their head office at 17 Stycznia 74, 02-145 Warszawa, Polska.with copies of boarding passes. They've signed for the letters but not replied. I've looked into using the Small Claims Court but Enter Air appear to have no UK address for the service of papers. As you at least got some sort of a reply could you tell me which address you wrote to. Thanks Michael Cardwell : My wife and myself were on flight 415 when it was delayed in Volos we are struggling to get any compensation from enter air , the company we are with is flight delays .
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Shenzhen Airlines

30 December 2017 Guest
Hi, This is Mahesh from Amherst Logistics Pvt. ltd. We have one Console Air shipment from Shenzhen to Mumbai MAWB: 479-32858453 HAWB:A101165// SZH -BOM. We need your handling agent for import DO in Mumbai Airport. Mahesh Kadam Amherst Logistics Ltd. Mumbai-400096. Tel:28293500/501 Mob:9867209399 Email:
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Capital Airlines

29 December 2017 Guest
I need a refund for my ticket with ticket number-898-5625352131 as the flight was cancelled.
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Frontier Airlines

27 December 2017 Guest
Does anybody have experience not paying the carry-on fee with Frontier while still bringing a carry-on? Like, when they scan my boarding pass to let me on, does anything pop up that's like, "Paid Carry-on" or otherwise? Because I'm definitely trying to save $40 tomorrow.
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Boeing 737-300

26 December 2017 Isah Yunusa
Hello We are searching for 1 corporate jet 8-10 passengers capacity, long flight range, from 1997 to 2004. 2 Commercial Passenger aircrafts that seats 40 to 80 passengers from 1998 to 2002 and 1 B737 1995 to 2002 or similar cargo aircraft. You can read about our company on our website Kindly provide me with what you have that falls into my search category and we will get back to with our best interest. Anticipating your response. Kind Regards, IA Yunusa
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Alaska Airlines

23 December 2017 Guest
Well why did you waste all that money ona stupid hand bag??
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Kuala Lumpur International Airport

23 December 2017 Guest
Hello. I would like to know when im getting my parcel from U.K. because its been 4weeks now since i ordered. ASO2503GB01780163301- RR003438643JE. Thank you
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22 December 2017 Extremely upsaet
Worst airline and customer service I have ever dealt with Not sure if they are lazy or just stupid lost our luggage with all our xmas presents no follow up and don't care 'their attitude is to bad
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La Costena

22 December 2017 Fred schwentafsky
Do something about san carlos airport its a fucking disgrace.
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Cham Wings Airlines

22 December 2017 Guest
One of the fastest growing airlines in the middle east. They are working in very difficult situation
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19 December 2017 Guest
Week after flight and i still don't have an invoice for check in fee.
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