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HOME ⇒ Airline and Airport Discussion Forum


Airline and Airport Discussion Forum

Discussion of airlines and airports all over the world. You can share your flight and travel experiences, and discuss a specific airline, aircraft or airport, using the links on this page.

To take part in the discussion of the airline or airport, follow the links on this page or leave your messages on the pages of the corresponding airlines of the world, airports, airplanes.

Recently Discussed Airlines, Airports, Airplanes

Jet2.com

10 April 2021 Sarah D
We booked to go to Turkey end of May, paid £360 deposit. I was told by the agent we booked with that I had to cancel or rebook by 18/03/21 otherwise wed lose the deposit, couldnt rebook as not got leave booked so list the deposit, less than a month later, they cancel all holidays. Not happy!
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Arik Air

10 April 2021 Godfrey Itua
I need refund
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AirAsia

10 April 2021 Mary Jane
Credit account payment not processed
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Philippine Airlines

09 April 2021 Ben
I bought tickets for my family (4 people) in December 2019 for getaway in Philippines in July 2020. PAL canceled the flight in June. I opted for a full refund at that time. I was told I would get it in 3 months. Then it was extended to 5 months. Ive called PAL and emailed them many times but I keep getting the runaround that the delay is due to the pandemic. I even sought the help of the Civil Aeronautics Board as suggestion from a friend. Nothing helped. In February of this year I was refunded for only 1 ticket even though I provided information for all 4 passengers. Im thinking maybe there is some legal issue and PAL had to refund something. Now Im worried it may take a very long time, or maybe never will I get the other part of that refund. Will try calling my credit card company again.
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Allegiant Air

09 April 2021 Guest
Has anyone had any issues travelling with a pet? My pet carrier is one inch higher than the requirement on their website. I can't find pet carriers that small.
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Turkish Airlines

09 April 2021 Guest
Guest : My name name on the plane ticket was mispelled, my husband calle the turkish airline yesterday but we dont received any update they only ask him to fill out a form. Will I still able to fly from Phiks-Istanbul- Machester without any problem just because there's one additional letter L added at the enc of my name. Hello did turkish airlines solved your problem?
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EasyJet

08 April 2021 Guest
Guest : Naw : Can I travel with my son's scooter? Yes around your living room only and 2 wheels no more Yes but only 1 wheel
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Ryanair

08 April 2021 Dee
Just applied for my Ryanair refund. They didn't make the form easy. Here is how I (think) I managed it. When inputting my email, I left a space at the start, then once I had the email typed in, I backspaced it one. For the booking reference, I left only the first letter in capslock and everything else lower case. It says my request is being processed and will be returned within 7 days. This might work for some others also
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EasyJet Switzerland

07 April 2021 Guest
I just had the same issue. When trying to rebook flights & pay an extra £314, I got error code EJ2cpgtc70fd. I spent half an hour on the phone to Easyjet - they couldn't solve the problem & wanted to charge over £500 for the changes - their prices are cheaper online apparently. Eventually they reduced the extra fee down to £382 which I have paid over the phone to change the flights. So am £68 worse off & no reason why
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Pegasus Airlines

05 April 2021 Guest
I was supposed to go from SAW to HRG with my boyfriend and cat. I called earlier to confirm with the airline, and it even says on the website, that I do not need a pet passport unless going to the EU. After they did not let me on the flight, I spoke to 10 extremely rude staff members and nobody was helpful. They dont me they dont know, dont care, go to someone else because I wont help you. One lady threw papers at me and others were playing on their phones. All I saw these people do in response to other people with problems is find a way to deny them and blame the customer. This company makes spirit airlines look like emirates. I need a refund and I hope this company does not last much longer, for the sake of others lured in by cheap prices, only to get robbed in the end.
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Lion Airlines

02 April 2021 johncorner1920
Yahoo mail is the oldest and best email service that is used around the world for sending videos, documents, photos, as well as other big data. However, sometimes you can get stuck when Yahoo mail does not receive emails, In that case, you can check your Internet connection or contact Yahoo customer support.
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Airblue

31 March 2021 Guest
Guest : Husnain Raza : Hi sir, i booked one ticket for my wife from Dubai to Lahore and the flight will be on 03 August 2020, But due to some personal matter we want to cancel the ticket and get a refund,, Kinldy help us Husnain Raza : Hi sir, i booked one ticket for my wife from Dubai to Lahore and the flight will be on 03 August 2020, But due to some personal matter we want to cancel the ticket and get a refund,, Kinldy help us
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Volaris

31 March 2021 Monique miles
I would join the suit! Volaris needs to be shut down!
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Cebu Pacific Air

29 March 2021 Lolita Pan
I've been emailing cebpac customer service but I just got 1 response, after that I didnt get any. I requested to cancel my flight to Bacolod from Manila (v/v) due to new travel policy of IATF effective March 23 and my flight supposed to be was March 25. Booking reference no. is GG12MW. I hope you could still help me refund my ticket because I couldnt manage it in my cebgo accout because it was checked in prior the announcement of IATF. Looking forward to your prompt response. Thank you. Lolita
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British Airways

25 March 2021 Tom
Ive the same problem, I booked tickets from British airways in mid dec last year, eventually it was cancelled by airline due to COVID. I did a claim online and asked to refund to my debit card, they did reply to say that the refund is underway. Until today, almost 3 months, I didnt see anything. What can I do.
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Blue Air

23 March 2021 Daniel
The worst airline company, stay away
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Malindo Air

20 March 2021 Guest
i just bought the ticket from SZB-KBR. but still didnt received any emails and also it said that this ticket didnt being issued PNR. what happened?
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Qatar Airways

19 March 2021 Rejen
Hi all, I have booked a ticket on Denmark to Philippines. My first name however mistakenly includes my title "ms" at the end. Instead of "FirstName LastName" it is printed as "FirstNameMS Last Name". So this does not match my passport. Has anyone here had this issue? Should I cancel and re-book my tickets to avoid issues at the border control? Please advise.
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Royal Air Maroc

12 March 2021 Guest
This morning I left Oujda to Casablanca and I had checked one piece of luggage and a carry-on when I got to the gate the agent said that the plane was full and that I needed to check my carry-on because it might not fit in the overhead and he offered to check it for me for free which I said yes to. On adding the extra claim check onto my boarding pass I never noticed that the agent put someone elses name on my luggage tag. When arriving in Casablanca the second piece never arrived so I went to the baggage claim. That is where it was noticed that the claim check they attached to my boarding pass was with someone elses name and that piece of luggage went all the way to Madrid. It was at that point that refused to speak to me further stating that it was forbidden and I needed to contact that passenger!! They also would not allow me to make a claim. I do not know what direction to go in at this moment. There is a lot of valuable possessions in that bag. I am attaching the tags and boarding pass. Please help me to retrieve my bag, please. This was not my fault. My final flight destination is Houston, Tx. Thank you
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VivaAerobus

03 March 2021 Guest
Booked flight with layover, first they cancelled one leg of the flight, then they cancelled the other. Only options: fly another time or lose the money. Thumbs down.
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Shaheen Air International

20 February 2021 Guest
With due response I would like to inform you that I purchased an airline ticket in Shaheen Air on Eid-ul Adha season time from Sharjah to Lahore (Pakistan) dated Aug 21, 2018 (PNR-19Y9W3VK) Amount Dhs. 347.21/-. Meantime, Shaheen Air has cancelled due to their internal issues and I have to purchase another ticket. Airlines informed us regarding the refundable amount details. Until, I have not received any information and amount from the air lines. Therefore, I kindly request you to assist me to get the refundable amount. Thanking You, Yours Faithfully
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KLM Royal Dutch Airlines

19 February 2021 Customer
Stupid and abusive. - What is the meaning of checking the corona tests at the KLM checkin desk rather than at the gate as it was before, disabling online checkin. None other than creating complications (the typical KLM twisted thinking). What is the purpose of limiting the checkin time to 40 min. None, if the passenger makes it is his problem especially since the company leaves often late. For these 2 reasons together I lost a flight on the edge while being in time at the airport. - What is the meaning of structural overbooking when systematically up to 30 passengers are overbooked. - Is it correct they cancel a return flight booking after loosing the frist one by canceling a ticket you paid for, without reimbursement.
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Buddha Air

15 February 2021 Guest
I booked a flight on 02 feb 2021 from Kathmandu to Bhadrapur Flight no. UR 951. PNR number EHF7RK, I booked for three passenger under the name. Kusum Rai Tamang, Pradeep Tamang and Pratiki Tamang. I made a payment from ICICI INDIAN BANK CREDIT CARD Now the invoice show payment of NPR 10518. But my credit card was charged INR 10518. Can u look into it? Please. I look forward hearing from you.
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Sunwing Airlines

10 February 2021 NJOttawa
Hi I think I have some valuable info for all. The Govt advised airlines for any flight March 13, 2020 on wards to issue 100% in credit vouchers so airlines are doing that and refusing refunds. There are two ways you can try to get your money back: Option 1 - You can decline the credit vouchers and have sunwing issue you and email that vouchers have been decline and that there is NO refund. Then make a claim with your Credit Card Insurance under cancellation ins. NOTE - you need to have had credit card travel insurance for this and they have deadlines for claims usually 1 year from travel date. And they have a maximum amount they will cover. Option 2 - You can try to sell your voucher yourself to someone else and Sunwing will agree to transfer the names on the credit voucher. An announcement is coming that they have now extended these credit vouchers to Sept 30, 2026. Also they're looking at May 1, 2021 to resume flights Unfortunately my credit card insurance coverage is lower than my total amount at sunwing so I would lose too much money if I try to go with option 1.
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Emirates

09 February 2021 Emirates flight
In an Emirates flight a passenger (already in the aircraft) has been offloaded before departure. There was no security protocol to check all his cabin baggage has been removed ("Positive Passenger Baggage Matching" only for checked in baggage). Is this normal? What if the guy had left a bag in cabin? Is there any specific and mandatory security protocol to be followed by airlines?
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AirAsia Zest

27 January 2021 Rodel Amarado Bejagan
Can i get my official receipt with my previous flight?
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Lufthansa

20 January 2021 Guest
Impossible to get help from customer service. Nobody answers calls. Impossible to use flight vouchers. Police will soon get in touch.
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Malaysia Airlines

19 January 2021 Guest
I am trying to book online in Malaysian Airlines for the route Dhaka - Sydney. I completed up to stage 3 (services) without problem. At stage 4 (payment), I am facing problem. When I click "continue" after giving all details related to my credit card, nothing happens at all (as if I did click anything!). It doesn't say about any problem with the card. Nothing!! Any idea what is happening?
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Air Cote dIvoire

15 January 2021 Abdul
I traveled with air cote d'ivoire but two of my bags were missing. How do I file a claim
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Laudamotion

08 January 2021 Gabriel Toth
Dear Ryanair,Dear Lauda, I had tickets reservation BDCBXBfor flight from Viena to Barcelona in July 2020. I received an information about the change of flight and also the offer for full compensation on 22nd of May 2020. I applied it. I received an information from Ryanair, that I have to be patient. In the meantime I urged it many times, but no answer. It is more than seven months. I require you to settle my claim asap.Best regards,Gabriel Toth
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WestJet Airlines

05 January 2021 Guest
Westjet Airlines Cancellation Policy To request and get refund easily after WestJet flight Cancellation. Check the WestJet Cancellation Policy,WestJet Refund Policy, WestJet cancellation Fee thoroughly. More info visit:bit.ly/3hIZAvj
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Asky

01 January 2021 Guest
Guest : What is the cost to change my ticket date
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Aeroflot - Russian Airlines

25 December 2020 Thomasrek
Hello. And Bye.
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Jeju Air

25 November 2020 Qwerty
Hey Is anyone here from the Philippines and purchased a ticket at travel expo last feb 2020? Did they received the refund already? Thanks! My flight was cancelled last march and until now no update for my refund.
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VietJet Air

20 November 2020 Guest
my flight was cancelled, and did not get any notification or email (FYI Ticket was booked using there official website) and they told me that I will get refund within a month, it has been more than 2 months and I havent received the money yet. They are not replying on email. Worst customer service ever. Travel date was April 2020, flights got cancelled due to covid, refund notification was sometime in August
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T'way Airlines

16 November 2020 Wei wen
Hi, I cancelled my booking one hour after my booking due to some mistakes. Can i get full 100% refund? And how long it will take? And will it straight away get back to my credit card?
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Air Arabia

16 November 2020 Guest
raman : hi i just just booked my ticket and i input the wrong passport info.how can i change this or do i enter my passport info when i check in online?
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Frontier Airlines

13 November 2020 Guest
Cancel a booked flight ticket is a common thing among the passengers and if you are one among those who have booked Southwest airlines flight, then you have an option to cancel your flight ticket through 1-888-441-7259 Southwest airlines provide a reliable cancellation policy to the passengers which are very important to follow. For more details, visit link: bit.ly/3ps4yA0
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Southwest Airlines

25 October 2020 Guest
Guest : Marion Wiltbank : What does country code mean?
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Azores Airlines

25 September 2020 Guest
Mark Frost : Still waiting for compensation for a cancelled flight in July 2019! Do you have an address of their registered office in UK, as I am also having problems getting money back for flights SATA cancelled. They are evasive and have sought to blame others, yet all the while they have known that they were paid by their agents. Thanks
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Citilink

25 September 2020 Junie
My flight from Denpasar to jakarta has been change and they offering a refund and I need to do in on their website. I have a simple question to them as its one booking code with two passenger do I need to make it twice and I dont have KTP shall I fill in my passport number. Simple question no one can answer and they closed my chatt again and again and I try is to call and they makes me waiting for more than 30 minutes which cost me money as I am calling from Europe. Send an email got no response. So disappointed and never ever wanna try to use this airlines . They are suck for the service. No professional service you can get.
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Shenzhen Airlines

13 September 2020 Sunil L
Shenzhen airlines [operated by Air China] is flying from Johannesburg SA to Beijing Capital Internationalon the 07th October 2020, Flight ZH1998 at 10h10 and arrives inBeijing on 08/10/2020 at 09h55. Is this a repat flight and are South Africans with a valid visa allowed to board this flight.
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Westair Benin

08 September 2020 Guest
Meet to claim certain package but I was inboxed by someone saying I should pay the fee for the renew of documents
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Vueling Airlines

08 August 2020 Guest
I was outraged by Vueling's decision to stop compensating for canceled flights amid the COVID-19 pandemic. And they did it suddenly. As a refusal (request SR_Number: 1-19142853423), the employee gave an absolutely bureaucratic explanation referring to EU Regulation 261/2004, where there is a clause about force majeure. Surprisingly, the reference was not about infection, but about adverse weather conditions, strikes, diversions, bird strikes, runway closures, etc. Speaking of COVID-19. According to the WHO's decision, not the coronavirus pandemic itself is recognized as a force majeure, but only a high-alert mode. Let me remind to all that since March 2020, Vueling was aware of Covid19 and canceled flights, thereby increasing its high-alert mode for control of disease spreding. So my flight to Barcelona GCR7MM was canceled in may 2020 with full compensation. My other flight to Barcelona in July 2020, JDPFVZ, was also cancelled for the same reason, which the company started telling me about a month before that date. I fully accepted the company's offer of compensation in the form of a flight credit and went through the entire procedure proposed on the site. The result on the screen convinced me that the issue was resolved positively by analogy with the previous one. Suddenly, after a two-week wait and an additional request, an unexpected categorical refusal. Tried to explain myself at the following address: aptreclamacion@vueling.com - no answer by human, only robot.
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Caribbean Airlines

31 July 2020 Clement Clarke
I flew to Trinidad on Feb 3rd 2020 and was unable to return to Canada on the arranged date April 4th 2020 due to Covid-19.I paid an additional $ 94.00 on my return fare which I couldnt use because of the Airport closeure. I am in Canada now and asking for a reimbursement of the fees paid.
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Ural Airlines

22 July 2020 Tony
They are selling out tickets then cancelling flights. Reimbursement time is up to 3 years based on russian law
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Freshline

22 July 2020 Guest
Fake , never launched, only to get tax refound and CV's.
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Rwandair

24 June 2020 Guest
Nonhlanhla Hazel Ndhlovu : Hello.. Where is my Luggage got lost when i travelled from Dubai via Kigali via Lusaka.. Its been 2 days already.. Find the attached images to supporting my query. Thank you Did you find your luggage finally.
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Alitalia

23 June 2020 Uschi
Alitalia cancelled our flights for July 30th online and Alitalia refuses to issue any refund since booked online. First she offered a voucher then she said she can't hear and call again, I had asked her for an e-mail for anybody in charge, not possible. I live in the Caribbean and had to call a regular number in the UK, which has already cost me a fortune. Do I have any recourse without spending more money on phone-calls?
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Corendon Dutch Airlines

18 June 2020 Dirk Dumfries
Dear management of Corendom Dutch. Are you interesting flying to Aruba? Aruba is one happy island in the caribbean with nice beaches and very safe. We can offer you a great deal with the airport, hotels and transportation company in Aruba. Please be free to contact me. Dirk M.Dumfries Aruba +2975934510 Email: dmdumfries@gmail.com
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