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 ⇒  ⇒ Aerolineas Argentinas


Aerolineas Argentinas Discussion

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30 November 2017 07:11:00 HO SEOK JUNG

Dear Sir/Madam I am writing to you to complain about damage from your flight delayed departure and your poor service. I have participated the international plenary meeting - FATF -GAFILAT- which was held in Buenos Aires from 29 Oct to 3 Nov. The president of FATF meeting is currently Mr Santiago Otamendi who is the Secretary of Justice at the National Ministry of Justice and Human Rights of the Republic of Argentinasta. After plenary meeting I was supposed to take flight to going to NY JFK airport departing at 23:50 AR 1300. However that flight was delayed due to your problems. My original schedule going back to my country(south Korea) was departing at 12:00 korean airline KE0082 so it remains approximately 3 hours to transfer. However your delay I could not afford to transfer to my original schedule flight because the Argentina airline was scheduled to arrive over 11:00 so it just only would remain 1 hour so that I could not transfer to my original flight. Therefore I had to change my schedule departing at 00:50 next day 6 Nov according to the recommendation of your company staff working in Argentinasta airport ticket booth. When the staff of Argentina airplane said that due to the delay I can get the meal voucher at JFK Airport because I have to stay more 12 hours in airport. However when I arrived at JFK airport I asked the meal voucher at the Argentina airplane reception desk. They said the voucher can be used at the restaurants in the terminal 7 but my korean airline is terminal 1. So the voucher was useless. Due to the delay of your flight I arrived at Seoul airport passing one day so that I could not attend to my company and also missing very important meeting. My damages was serious from your delayed departure. I am not satisfied with your delay and service that I received from your company so I want to receive compensation from your company. Actually with my one day missing, my salary was removed about US$400 and i can not recover from the damage not participating the important meeting. My mental damage also serious. I look forward to your reply If you are not the related department, would you please pass this email to whom it may concern personal information : last name : JUNG, first name : HO SEOK, passport number : M37512852, telephone : +82-10-5290-0927 flight : AR1300, 04/11/2017, dep : Buenos Ailres_EZE arr : New York ticket number : 1805761112378 address : 105-1501 Jangsung APT 211 Joohwaro Ilsangu Goyang Gyeonggido South Koera 10382

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07 November 2017 03:11:00 Guest

When purchasing a ticket through the website, a message is received this field wrong format for Cardholder's name I typed the name exactly as it appears on the card what is wrong ? moti sigler email : mmmsigler@gmail.com

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31 May 2017 07:05:00 Lucas Granja. Lucasgranja2@gmail.com

I'm trying to get to speak with someone to help me since the encharged in ezeiza didn't know what she was talking about and cancelled my reservations. Hopefully this is a way to get your atention. Sandra was her name in ezeiza. Them I spoke to someone else in NY at JFK. David. He told me I was absolutely right on my complaint . Still couldn't help me I still can't get my problem resolved. It cost me a lot of money this airline mistake.

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21 June 2016 10:06:00 Guest

The worst airline in the world!

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18 July 2015 05:07:00 MG

The worst airline service thatbI have ever seen. They canceled my flight and told me there was no way to get the money back. The only thing theynoffered was another ticket in 15 days, and didnt even care when I said that I was leaving the country since I was there only fot a short holiday

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15 April 2015 08:04:00 Guest

It is April 2015 and you cannot check in online to fly from Miami to Buenos Aires. That is a problem.

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13 March 2015 04:03:00 Guest

I had valuable items stole from my luggage which was held overnight in BA. They offered me 400 pesos in merchandise credits which I would have to redeem at an airport! My Spanish is OK but they pretend not to understand me in English or Spanish. It took me a week even to find someone to speak with. Their websites sister in incomprehensible in any language. While in Cordoba I needed to change a flight. I had to go to their downtown office, take a number like in a bakery and wait two hours. I asked the agent to speak a bit more slowly and he gave me a dirty look and spoke even faster. A kind Argentinean online intervened, read the agent out, and helped me or I would still be standing there. I'd advise you to find a different airline to fly.

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23 February 2015 10:02:00 G. Izzo

I flew this airline from New York to Cordaba. To be honest, the flight was ok, it was on time with no delays, however this is the only good thing I have to say about the Airline. My partner got very sick and is in the hospital. I needed a flight to go out a couple of days earlier. I called up and explained the situation, and the woman first quoted me at 850 to change my flight, then dropped it to 550. I asked if I could talk to a supervisor, to which she replied and I quote "Sir, my managers don't speak English, you can only talk to me, If you don't like it, find someone who speaks Spanish." After a couple of minutes telling her I highly doubt it that no one in her office speaks English, she than proceeds to tell me in a nasty voice to hold she will find someone. Her name was Florenceia Fica, or at least that is what she said, who knows. The "manager" who gets on the phone had this attitude once I got on the phone as if I am the main issue of her bad day. She told me once to be quiet and listen to her, and than tells me there is nothing that can be done. Now, I have changed reservations plenty of times with other airlines, and never been charged more than $250 USD. I ask her if i could speak to her manager, because obviously she was extremely rude on the phone and was not listening at all, just kept yelling at me, her name is Arla Tilabert. She told me that she was the highest authority and there was no one left to talk to. I told her, I highly doubt that because I know you are not the owner or CEO of the company. She told me that she was the owner and the CEO of the company and lets leave it at that, and hung up on me. Honestly, in my 65 years on this earth, never have dealt with an airline who had absolutely no manners. I don't know whom I can talk to in regards to this, because none of the numbers work, they are impossible to get a hold of... Never worked with a company that was so unprofessional. You know what they say, you get what you pay for. Honestly, next time I fly to Argentina, I am going to fly the more expensive way, because if something like this comes up, I know I can be treated professionally and with courtesy.

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18 November 2014 08:11:00 Falisi Giovanni

Buenas dias, me comunico con Ustd. Porque tiengo una pregunta, soy socio Aereolineas plus y tiengo la tarjeta provisoria y todavia no llego' la definitiva, haora que soy socio oro es posible que me la envie y cuanto tempo necesito esperar ? Muy atentamente Giovanni Falisi Da Italia

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17 September 2014 10:09:00 Ricardo Hugo Uruguay

No more B-737-500, MD-80. Now have A-330-200

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05 June 2014 08:06:00 Guest Edmund Brady

Attempting to enroll on Aerolineas (Argentineas) Frequent Flier Program Plus I entered as United States resident English However while my US ZIP Code is infact 11102 the web site rejects it as invalid. Nor does following the web sites example FL33458 get accepted. No US phone number is visible, Ed

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13 May 2014 10:05:00 Sebastian

Hi, I work in Marketing office of Aerolíneas Argentinas, we can send you actual images of our airplanes (with the new livery), please send me a e-mail asking for this, thanks

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31 December 2013 01:12:00 Guest

Avoid Aerolineas At all costs, if possible. Very lengthy, very scathing review below. I purchased tickets for their flights with trepidation, having read all the horror stories. We didn't really have another choice in regards to time and flight routes. They have NOT improved. We're now on the 2nd of 4 domestic flights and they have already screwed us over bigtime. First was Iguazu to Salta. They'd already changed the time by several hours between my buying the ticket and our arrival to Argentina. Good sign, right? They do not bother sending out flight delay alerts and don't update their site even though I checked flight status the morning of the flight. I don't know why either of these are difficult to do. The flight was delayed over an hour upon arrival at the airport so, in total, 4 hours later than I had bought the tickets for. We were MORE screwed because we were driving to Purmamarca, approx 4 hours. It was raining heavily. It was * . We were on unknown roads. Not exactly a good time. Flight 2/4 - we got up at 4am to catch a 6am flight. No one in their right mind gets up at 4 unless they have somewhere to be. Upon arrival at the airport at 5, we were informed the flight was cancelled, even though by the crowd it looks at least half full. Our given option was to wait for an Andes flight at 8am. At that point, I was beyond pissed at having woken up at an ungodly hour when we could have slept for 2 more hours. But, it gets even better! Upon arrival in BA, the next flight to Mendoza is at 2:40 so we must wait 5 hours in the airport (assuming of course the flight leaves on time ha) and our entire day in Mendoza is shot. Can I return to the non-usage of flight updates that every other airline implements? Are they a bunch of sadists who enjoy making hundreds of people wait at airports everyday, wasting their time and ruining carefully planned vacations? I am just waiting in horror at what they will do to us for the remaining flights - one whose time they have already changed 2x. I expect only the very worst. I can't return my tickets, but they can change, delay and cancel to their heart's content. I have traveled quite a bit and on different airlines. Aerolineas are truly the worst and I know my story is hardly new or unique, but I will be posting this in every nook and cranny of the Internet with the faint hope that someone in corporate will change this godawful bullsh*t. They do not deserve to be in business. Update: flight 3/4. I'm sitting in Aeroparque - quelle surprise! Our flight left on time from Mendoza- I thought it was a Christmas miracle. I bought, as 1 ticket, a flight to BA with a connection to El Cafayate. There was 40 minutes between flights, which I knew was tight. We were not issued boarding passes for both flights which I didn't realize until on the first plane. I raced to their counter and asked the guard if I would make the Calafate flight waiting on the line and was told yes, No problem. Of course I was told differently by the man checking us in. Silly me, having flown extensively, to be so naive as to think Aerolineas would hold our connecting flight for us when they saw we were on board and needed that connection. As any other airline would do. I asked the manager if they wouldn't make an exception since this was their fault, not ours. We had no baggage to check and only had to get past security. Nope. Didn't care. We were sent first to wait on line at the ticket sales desk, and then told from there to go to an unmarked office across the hall to get tickets for the flight in 3 hours. Super. So why in hell do they sell these tickets as a package when they're physically impossible for anyone to do? 11 days in the country, 3 of them ruined by Aerolineas.

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12 June 2012 02:06:00 Der Kobold

This review is completely old. Not just the livery is the old one, you must see: Aerolineas Argentinas Country: Argentina The national airline of Argentina IATA code: AR - 044 ICAO code: ARG Head office: Bouchard 547, 9th Floor, 1106 Buenos Aires, Argentina Phone number: +54 11 4130 20 00 Fax number: +54 11 4130 35 82 E-mail: informes@aerolineas.com.ar Web-site: www.aerolineas.com.ar Year established: 1950 Main bases and hubs: Buenos Aires Jorge Newbery, Cordoba Pajas Blancas Fleet: Airbus A340-200, Airbus A340-300, Boeing 737-800, Boeing 737-700 (Plus: Austral Líneas Aéreas EMB190)

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