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AirAsia Discussion

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13 August 2017 05:08:00 Guest

i am getting this msge .."your request has been blocked as it may cause potential threats to the server's security."..

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12 August 2017 08:08:00 Caroline

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11 August 2017 03:08:00 Guest

same problem, "Sorry, your request has been blocked as it may cause potential threats to the server's security"

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11 August 2017 01:08:00 Guest

Cant view the page, it keeps saying "Sorry, your request has been blocked as it may cause potential threats to the server's security."

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10 August 2017 12:08:00 Guest

Not possible to book .. Show "Sorry, your request has been blocked as it may cause potential threats to the server's security."

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09 August 2017 03:08:00 Guest

Is the Booking website down?

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09 August 2017 04:08:00 sim876

Hello guys, Ive recieved this notification on my Account. How do i address this ? and update my current booking. It is not stated in my profile. TQ ERROR Case Number: DP2RMLU439 [5022:IndexOutOfRangeException] Sorry, an error has occurred. Please try again later. If the error persists, logon to AskAirAsia.com for help.

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08 August 2017 03:08:00 Guest

Terrible booking site. Try to pay and payment won't go through. Try again later and prices have gone up. Told "value bundle" includes meal but then have to pay for meal or can't progress with the booking procedure. You automatically are "ticked" as wanting travel insurance and have to un-tick the relevant box. Then if you have to return back to a previous page you are again automatically "ticked" for travel insurance. Terribly limited choice of ways to pay and you get charged for using Visa Debit cards. All seems like a bit of a scam. Put me off the Philippines somewhat.

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08 August 2017 09:08:00 Guest

Sitti : Hi what is the correct format of datebirth

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07 August 2017 08:08:00 Guest

payment page doesn't load!

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07 August 2017 06:08:00 Eric

The captcha - moving characters is totally impossible to be seen. Did your development team even try to use that before they make it go live?

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06 August 2017 11:08:00 Guest

why I can't see the moving characters? I need to key in that characters for verification...

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06 August 2017 11:08:00 Guest

no body pick up the phone 03 21719333? why?

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06 August 2017 05:08:00 Guest

Your payment webpage doesn't load. Only get a blank page. Used IE, FireFox, Chrome all have problems.

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05 August 2017 07:08:00 Erik

I entered the wrong email address, how could I change it? Coz i haven't received my itinerary yet..

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02 August 2017 06:08:00 Sitti

Hi what is the correct format of datebirth

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01 August 2017 03:08:00 Guest

i buy additional luggage, but my payment was unsuccessful and Check-in not allowed due to Balance due. What should i do?

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27 July 2017 11:07:00 Guest

Guest : How can I see the moving characters?? I want to pay!!! It really suck???

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21 July 2017 09:07:00 julia ismail

why cant i connect to finalize my payment?its been like this for days

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21 July 2017 08:07:00 Dorotea Levantino

I have been trying to book a ticket through your website for the past two days, it keeps crashing after inserting payment details. What am I supposed to do?

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17 July 2017 10:07:00 Guest

It's funny that when you book 4 return tickets (for a family) the setas assigned were all scattered when doing the check-in. Yes, there are available seats in a row, togehter, but that's not where we were placed. So I have to pay to move my family around so we can sit together ( fine, I'll take the extra cost) but when trying to pay the Air Asia payment site will not accept my credit card, nor any other we have in our family. Weird? I used the same credit card to book the flights some months ago, and now the vard will not be accepted. I get an error message that I have entered wrong card number. Silly, I have redone it 10 times and still the card is not accepted. Reading here that others have the same payment problems makes me wonder if they want to make more money or just spend our time by refusing to accept the payments. Annoying it is!

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03 July 2017 06:07:00 Guest

Hi,i have prob i want to cancel my purchase in ads on.. i booked a flight and already paid it.. and now i purchase ads on but now i decided to cancel it.. but still my account says that i need to pay the amount due and what happen that i got processing fee qunar?..

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01 July 2017 10:07:00 Guest, J Chou

My account is from Taiwan, and I want to book 2 tickets to Malaysia. However, at the last step, the website keeps showing me " InProcessPaymentChanged : The payment to be validated has been changed by the client. '' I don't know what's wrong at all...

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01 July 2017 06:07:00 Guest

what is the type the character moving

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29 June 2017 12:06:00 habib sheikh

i need head office number email. why u not come in pakistan this airline

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28 June 2017 07:06:00 Guest

Can't do anything anymore from your website - I've been trying for a week to buy a flight. I like your short haul flights but your website sucks and you're losing my business. Congrats.

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19 June 2017 11:06:00 Guest

GGWP AIR ASIA WILL NOT BUY TICKET FROM YOU ANYMORE. END FAST.

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19 June 2017 07:06:00 Miguel Rivas

I have been trying to book a flight for almost and ENTIRE day yet your website keeps on crashing. I have already lost the flight I was interested in due to your payment whatever problem. Now I have another flight I am interested in and the same thing keeps on happening. Could you please help. Thank you

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18 June 2017 01:06:00 Valerie

I am trying to pay for a ticket with air Asia and I keep getting a message Bank Popup then nothing Please help

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17 June 2017 11:06:00 Guest

Guest : Anyone else having trouble paying via credit card - doesnt matter what currency and credit card I use (Philippine, or US) it tells me "We do not accept payment from this card type. Please use another card for payment." I have tried both local and international credit cards. Exactly identical problem from Malaysia

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17 June 2017 07:06:00 Guest

adding another flight to one way airasia

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16 June 2017 09:06:00 Guest

Anyone else having trouble paying via credit card - doesnt matter what currency and credit card I use (Philippine, or US) it tells me "We do not accept payment from this card type. Please use another card for payment." I have tried both local and international credit cards.

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12 June 2017 02:06:00 bell

The payment method is credit card but i dont have one. how to change the payment method :(

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11 June 2017 10:06:00 Guest

I am trying to create an air asia account and it won't allow me to select my state everything else is ok but it's a required field. Can anyone help me out?

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10 June 2017 03:06:00 Guest

I face the problem to activation of air asia account. I already log in few times. The log on activation account was unsuccessful. Can you help me on what should I do?

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04 June 2017 08:06:00 Guest

I cannot login using my facebook account in air asia website

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04 June 2017 07:06:00 Guest

How can I see the moving characters?? I want to pay!!! It really suck???

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04 June 2017 05:06:00 Guest

CAN I CHANGE THE DATE OF BIRTH

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04 June 2017 04:06:00 Guest

I want to add on baggage weight. But system says error. So how can we pay. We don't want to be overcharge at the counter. Hope this not some kind of deliberation

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02 June 2017 09:06:00 Guest

web check in fail!!!!Air asia pls explain . why always show general error?!!!

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01 June 2017 06:06:00 Guest

It's June 1st....have been trying to book flight for 3 days now....when you get to payment, it doesn't work. Don't bother. * of time.

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31 May 2017 06:05:00 Guest

Security checking Please type the characters you see in the image (Character is not case sensitive)

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31 May 2017 07:05:00 Guest

You guys need to fire your IT team and vendor. Worst website ever. 4 hours and counting in the last two days to book a ticket. Most airlines you are done in 10 minutes worst case scenario

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31 May 2017 03:05:00 LIM LI YAN

WHY I CANT SIGN IN MY AIR ASIA ACCOUNT ???

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29 May 2017 10:05:00 Guest

Note: InProcessPaymentChanged : The payment to be validated has been changed by the client.

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21 May 2017 09:05:00 Guest

Hey! How can I see the moving characters?? I want to pay!!!!

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21 May 2017 06:05:00 Guest

Help! Urgent!!! Check-in not allowed due to Balance due Still having problems? If pop up this problem, how long we need to wait to re check-in again?

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20 May 2017 09:05:00 Guest

Air Asia site down in Cape Town, South Africa as well !!! What's Up !!!

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20 May 2017 07:05:00 Guest

Note: InProcessPaymentChanged : The payment to be validated has been changed by the client. Errors: BookingNotPaidInFull : The payment has been declined. Please ensure that your credit card details are correct, or try another payment method. What am I supposed to do? I booked 2 Flights earlier. Now the 3rd wont work to pay -.-

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20 May 2017 08:05:00 Guest

Warning!!! For those using Airasia online booking system. Never do Manage booking and attempt to change flight if your only intention is to see the cost. That will change your flight even if you didn't complete the whole process! That came as a surprise on the day of my flight and i ended up buying a new ticket. Will never fly with airasia again. Never!

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