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AirAsia Discussion

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11 January 2019 04:01:00 Guest

Guest : should i close the window when there is robot prevention during payment is processing? That * msg bothered me thrice. I thought my card was swiped

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11 January 2019 04:01:00 Olive

Same message booking error for 2days now. I cant log in to my account, i changed my password 3x and still its a wrong password it said.

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11 January 2019 03:01:00 Manuela

I can't book flights! payment problems on the website and app on mobile phone with server error...

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11 January 2019 10:01:00 Katheryn Irving

Does airasia even care that their website is totally non functional? Can't check in at all. Seems so many people complaining and ditching airasia for better organised airlines but some of us are stuck with your terrible service to complete flights already paid. Not one single answer to all these legitimate customer complaints here. Dreadful customer service.

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11 January 2019 05:01:00 Guest

should i close the window when there is robot prevention during payment is processing?

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11 January 2019 05:01:00 Guest

ugh why airasia suddenly put robot preventation during payment? i cant make this payment bcs of that

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10 January 2019 01:01:00 Guest

why there is robot prevention during payment? is this new thing?

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10 January 2019 11:01:00 Guest

10th Jan problems making purchase online

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10 January 2019 08:01:00 Guest

Airasia, I have difficulty to check the flight avaibility. Please take note and fixed the web page soon. Thank you.

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10 January 2019 06:01:00 Marc

Air Asia, please fix your web page. I have difficulty to check the flight availability. Urgently need to buy the ticket. Hope to see the improvement ASAP. Thank you

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09 January 2019 12:01:00 Guest

Three hours trying to pay for tickets today. Contacted bank several times, no fault with card or their system. It' just seems to be one thing after another with AirAsia. This frequent airasia flyer has now flown the coop and flies with someone else.

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07 January 2019 07:01:00 Guest

Ive been trying to pay for my flight tickets for 2 hours now, using alternative ways to pay because the website insists so. First I thought that it couldve been my credit cards problem, but Ive tried EVERY other way to pay and Im STILL receiving an error message on the payment page. I am unable to purchase my tickets right now and it seems like other customers are facing the same thing, please fix this ASAP!

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07 January 2019 07:01:00 Guest1989

where can we file a legal complaint to AIRASIA? I was booking two different flights, ready to pay the first flight but when I completed the payment, the system processed the second flight which is still on the add ons section. Airasia Philippines is saying there's no system glitch but couldn't provide me proof of investigation.

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04 January 2019 09:01:00 Guest

Air asia website is very slow i did nt like it is very difficult to modifiy please give attention. anyway soscili.my/nak-tebus-penerbangan-percuma ">www.rokucom.org/link/">soscili.my/nak-te... reedeem this offer

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04 January 2019 05:01:00 Guest

Air Asia, please fix your web page. I have difficulty to check the flight availability. Urgently need to buy the ticket. Hope to see the improvement ASAP. Thank you

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04 January 2019 04:01:00 Guest

air asia go website crash

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03 January 2019 05:01:00 asi

gfd

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03 January 2019 03:01:00 Guest

air asia website froze

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02 January 2019 10:01:00 Guest

Airasia website no responding. Grey off....

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02 January 2019 07:01:00 Guest

Air Asias booking site is completey dysfunctional ! I have spent half a day trying login (which i finally managed on one Browser only) to book a flight...to no avail. I have tried 2 different browsers and there are problems every step of the way. I gave up !!!

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29 December 2018 06:12:00 Guest

Same thing happens from Argentina!!! I booked the hotels and I can't book the fly!!! I'll try to contact the company: impossible!!! Any solution??

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29 December 2018 06:12:00 Guest

> Tried to check in > About to buy a 25kg baggage > Payment fail after trying it with 2 different cards > Cancel it, and plan to buy the baggage directly at Airport > Back to the previous page where we input pasport number and other details > Press button proceed for the next page > Got into a page where it said "check-in not allowed due to balance due" > Try to check-in again by inputing booking number and stuff > Still got the same message "check-in not allowed due to balance due" > Wait for few hours before checking in again, but still the same message. What is actually going on?

AirAsia 
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28 December 2018 04:12:00 Guest

Your system keep on going like this for hours after click on purchase button and this is very frustating enough delaying my bookings and your prices keep on going up....come on airasia your new system is faulty get your IT guys do something ASAP...........SO stress for nearly 1 day to book tickets from you

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28 December 2018 05:12:00 Ely

Lee : The new Air Aisa website is problematic. After I key in all the information, i cannot continue... the button is gray out. me too

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25 December 2018 05:12:00 Declan Dunne

I have been trying for over a week to book a flight on your website. It keeps saying that the server is down. I tried earlier on my friends phone & was on your website straight away. deccodunne@yahoo.com

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23 December 2018 08:12:00 Guest

Same problem. Booking confirmed but pending. Shows payment as pending. Checked with credit card company and Air ASia have made no attempsts to take payment. DOH! Clearly Homer Simpson is now CEO of Air ASia.

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20 December 2018 06:12:00 Guest

Whole night trying to do web check in . Website not working . Sigh

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20 December 2018 02:12:00 Guest

FIXXXX ur WEBSITE! otherwise IM CHOOSING other AIRLINE u SLOBs

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20 December 2018 10:12:00 Yo

Why the hell is the air aisa website so slow. We cannot do a web check-in. We cannot modify our bookings. The webpage get stuck on the page - checkin.airasia.com/SelectFlight?culture... with a grey screen and it just keeps trying to load.

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18 December 2018 08:12:00 HONEST TO GOODNESS

Please, AirAsia. Hire someone else to maintain your website. Whomever is assigned with it is robbing you off of your money + costing you a lot. You will lose business if this keeps happening.

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18 December 2018 12:12:00 Liang

Air asia website can not process payment all the day. others liner don't have this problem

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17 December 2018 05:12:00 Lee

The new Air Aisa website is problematic. After I key in all the information, i cannot continue... the button is gray out.

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16 December 2018 06:12:00 Guest

Hopeless website, cannot complete a new booking even via my big red membership login and have been trying for days. I agree with previous comments, they need to get onto this or lose bookings. They dont seem to be customer focussed which makes me wonder whether we should travel with them at all?

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15 December 2018 01:12:00 Guest

I tried to book with airasia the whole of yesterday but had no luck.are you having a problem with your website?

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12 December 2018 10:12:00 Guest

Air Asia have exactly one more day to get their website working before I'm forced to use another airline. It's getting to the point where the amount of effort continually required with this carrier isn't worth the thirty dollar saving.

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12 December 2018 02:12:00 Guest

Nowadays, is it can't search airasia flight ticket through by using google chrome browser?

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11 December 2018 03:12:00 Guest

What is happening to AirAsia website right now??

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10 December 2018 03:12:00 Lionel Tay

Airasia online booking is a mess....

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10 December 2018 10:12:00 Guest

i tried to book flight tickets yesterday and today, the page doesn't seems working at all! what happened?

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10 December 2018 09:12:00 Guest

while doing web check in am getting the error like Check-in not allowed due to Balance due , Can you please check and let me know.. how to proceed further to check in

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09 December 2018 12:12:00 Guest

lina : hello.. help me my husband forgot his password for big member airasia.. when he tried to reset his psswrd he can't reached the site that air asia have email him.. he keep doing the step but still the same.. so he can't manage his booking... so how can he solve this problm.. pls.. help him Just login the email with a browser instead of the app

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05 December 2018 03:12:00 lina

hello.. help me my husband forgot his password for big member airasia.. when he tried to reset his psswrd he can't reached the site that air asia have email him.. he keep doing the step but still the same.. so he can't manage his booking... so how can he solve this problm.. pls.. help him

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30 November 2018 09:11:00 fazidah

Guest : Having problem for Web Check in. " Check-in not allowed due to Balance due " What does it mean? Please help. fazidah198036@gmail.com

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30 November 2018 06:11:00 Guest

Having problem for Web Check in. " Check-in not allowed due to Balance due " Please help. mrhy92@gmail.com

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25 November 2018 12:11:00 Pauline

Have booked fligh and now am trying to add on a wheelchair Can I add it, can I hell!!! Ive been going round in circles for about 30 mins getting nowhere. Have given in, my husband will have to shuffle on his bum.

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21 November 2018 12:11:00 Guest

Never again with you Air Asia . Screw-up system and staffs.

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21 November 2018 03:11:00 Guest

John Samson : This sucks Big Time Air Asia. Can't get pass this * thing

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20 November 2018 06:11:00 Guest

Guest : Dear Air Asia management , you have had our hard earn't money for 3 bloody months for return tickets from New Zealand to Australia .We have now been informed that you have cancelled our flights !!!! We now have had to find new flights at an extra cost of NZ$500 each ticket !! plus extra costs for canceling accommodation .Now you have told us that it will take 30 plus days to get our refund !!! this is absolute BS!!! We will be taking this further if we are not compensated form your airline management. same thing happen to me, * holding my bloody money, and hold till today havent not released. * BigPay, * bot reply, and * management, i saw in case status this is low priority. so refund always your low priority? wonder what the * is 10 years best low cost title for Airasia. if you know you have the plan close down the route then please dont advertise it nor promote it with you * cheap ticket. * headache for us with all the plan. anyone get the refund do comment it below. i wish to know how many is still pending

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19 November 2018 11:11:00 Guest

stuck on airasia payment portion - spinning round thing does not seem to want to complete. airasia customer support line not open - outside hrs. am number 45 in their live chat queue. Anybody have solution to this? Thx.

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19 November 2018 04:11:00 EMMA

No only big point you can accumulate, just go get a big credit card even more fast to collect point actually

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