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AirAsia Discussion

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01 July 2019 02:07:00 Guest

come on. some one please solve the issue.. :X

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01 July 2019 05:07:00 Ahmed Solah

i tried to purchase my ticket but all the time i got this message "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error"

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25 June 2019 11:06:00 chin chee hong

Guest : Good friend your alternate technique which I follow the steps works. I saw the "Purchase" sign Ghost : Here is a more detailed listing of a technique someone earlier recommended: If you are a logged in Big member, and get to the robot girl after entering your payment details, and the slider doesn't work (or you can't see it), try this: Single click in address bar, then hit return. This will take you back to the previous payment page. Wait for it to load. Go to where your credit card (CC) info is showing and choose to use a different CC. Enter the details, which can even be the same CC, as mine was. Hit the BigPay button and it should go right to the processing page, avoiding the defective robot girl! WIN!! Good luck. Worked for me, I just bought two tickets, after no luck all last evening and this morning. Stupid AirAsia programmers costing the airline moneyand wasting our vacation time... Guest : Ghost : Here is a more detailed listing of a technique someone earlier recommended: If you are a logged in Big member, and get to the robot girl after entering your payment details, and the slider doesn't work (or you can't see it), try this: Single click in address bar, then hit return. This will take you back to the previous payment page. Wait for it to load. Go to where your credit card (CC) info is showing and choose to use a different CC. Enter the details, which can even be the same CC, as mine was. Hit the BigPay button and it should go right to the processing page, avoiding the defective robot girl! WIN!! Good luck. Worked for me, I just bought two tickets, after no luck all last evening and this morning. Stupid AirAsia programmers costing the airline moneyand wasting our vacation time...

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25 June 2019 08:06:00 chin chee hong

Stupid Robot prevention, AVA, Do away with it.

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25 June 2019 08:06:00 chin chee hong

Airasia big bluffer. Launch Big Sale, but whole system collapsed when completing last one step -PAYMENT. why changed system when the old one functioned so well and easy??? For god sake, The IT department please make very sure the new system works without hindrance, Must test the system several thousands time until its 1000%perfect, otherwise don,t launch these so-called "BIG SALE,BIG CLICK.

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25 June 2019 06:06:00 Guest

Stupid bot verification slider...i'm booking elsewhere. Air Asia just lost 3 customers.

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24 June 2019 10:06:00 chin chee hong

Your Robot Prevention AVA is * . Have tried several time for last one week to BKI & Guangzhou . When Payment filling credit cc, click BIG CLICK . Nothing response on the CLICK PUCHASE. Trying paying day & night. what kind Robot system Airasia website. Tony F. Pls. do something. to this Payment site.

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24 June 2019 03:06:00 Ghost

Here is a more detailed listing of a technique someone earlier recommended: If you are a logged in Big member, and get to the robot girl after entering your payment details, and the slider doesn't work (or you can't see it), try this: Single click in address bar, then hit return. This will take you back to the previous payment page. Wait for it to load. Go to where your credit card (CC) info is showing and choose to use a different CC. Enter the details, which can even be the same CC, as mine was. Hit the BigPay button and it should go right to the processing page, avoiding the defective robot girl! WIN!! Good luck. Worked for me, I just bought two tickets, after no luck all last evening and this morning. Stupid AirAsia programmers costing the airline moneyand wasting our vacation time...

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24 June 2019 02:06:00 Guest

raymond : i tried it many times to book my flight ticket but in your system it says error 999 unknown url

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24 June 2019 02:06:00 G

Same problem... does anyone from Air Asia know what to do???

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24 June 2019 01:06:00 raymond

i tried it many times to book my flight ticket but in your system it says error 9999 unknown url

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24 June 2019 11:06:00 Guest

Robot prevention. Chatted with rep and they told me to erase my browser history, cache, etc. Tried again - same results. Tried Chrome, Safari. No good! I think offending real customers who want to buy tickets is worse than a few robots purchasing tickets.

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23 June 2019 04:06:00 Cheong

What the stupid robot prevention ......click and slide the bar always said that something wrong ,please refresh ....

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22 June 2019 01:06:00 Guest

If you are having problems in paying for your Air Asia tickets using their stupid robot prevention sliding bar, I suggest downloading the app and purchasing your tickets through that. It worked for me.

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21 June 2019 01:06:00 Guest

I am having the exact same problem booking from Gold Coast to Thailand. I have tried on app and on my laptop. I have tried speaking to them online to no avail. The phone number is constantly engaged at all times of the day. So so frustrating! Vince OD : Nothing has worked for me over the last week of trying to book a flight from Australia, to Thailand. On my computer it fails on the robot check. On my i phone it fails with a different invalid person or similar. I have spent 6 Hrs, to no avail. As a retired Computer Specialist, and hardware engineer, I can see That there are serious Website Problems that no one in Air Aisia Is either aware of or fixing. Just from reserving a seat, the plane Syd To Kul looks empty ?? This indicates to me others are Having problems, and just giving Up. Please respond and fix. Air Asia is overall a good experience, and I have flown With them 10 + times since 2016. Vince ODonoghue +61 418 243636

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19 June 2019 10:06:00 Guest

Same stupid slide issue at end of booking process, can't book. Air Asia do something about this! Will try app as advised

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19 June 2019 06:06:00 Ms Tan

What you mean by click n slide ? Nothing for me to click

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18 June 2019 10:06:00 Guest

if you find it difficult to pay, just download the app to your phone and BE PATIENT. it works.....thank me later.

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18 June 2019 06:06:00 Guest

I SOLVED MY PAYMENT PROBLEM (CANNOT GO PASS ROBOT AVA STAGE) WITH MY LABTOP OR MOBILEPHONE BY USING ANOTHER AIRASIA'S BOOKING SITE. IT WORKED!

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17 June 2019 01:06:00 S Wong

Stupid system cant even pay!! Robot Prevention is so user unfriendly!! AirAsia please do something to improve :(

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16 June 2019 05:06:00 Guest

why need to click and slide. wasting time !!!!

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16 June 2019 03:06:00 Guest

Guest : fix the retard slide bar!!! This has been a problem for over a year on their website. Seems they can't fix it....

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15 June 2019 05:06:00 Guest

what happened to the contact number (landline) in manila?

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15 June 2019 04:06:00 Guest

Stupid company, cant even get their booking system right. what kind of prehistoric * IT department do they have. Dumb management.

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14 June 2019 08:06:00 sue

I kept trying to book air asia Singapore to krabi but kept getting error code 27uSe every time I swiped the robot check. Following advice on this forum I downloaded the app and successfuly booked the flights. Thanks everyone

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14 June 2019 05:06:00 cindhitya

My laptop screen size is too small so I don’t know what’s the instruction

AirAsia 
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14 June 2019 04:06:00 Guest

Tim : ...There is a solution! Air Asia is partners with Expedia... This worked for me! Thanks so much, saved me a big headache.

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14 June 2019 01:06:00 Vince OD

Nothing has worked for me over the last week of trying to book a flight from Australia, to Thailand. On my computer it fails on the robot check. On my i phone it fails with a different invalid person or similar. I have spent 6 Hrs, to no avail. As a retired Computer Specialist, and hardware engineer, I can see That there are serious Website Problems that no one in Air Aisia Is either aware of or fixing. Just from reserving a seat, the plane Syd To Kul looks empty ?? This indicates to me others are Having problems, and just giving Up. Please respond and fix. Air Asia is overall a good experience, and I have flown With them 10 + times since 2016. Vince ODonoghue +61 418 243636

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14 June 2019 12:06:00 Guest

Keith : I cant book a ticket. * my whole day time here...on last step when need slide to do payment It happened to me also! too bad. payment is ready, but they dont want!

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14 June 2019 12:06:00 Guest

What is the "Robot Prevention" on the payment section??? Been try so many times, still keep telling that error error and error. Pls make it user friendly and make it easy for proceed payment!

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14 June 2019 10:06:00 Guest

Same issue from PC screen, but solved when tried from my phone browser. Seems computer does not exist in Malaysia.

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14 June 2019 10:06:00 Guest

Guest : Whenever I encounter AVA, I always get the error message 'Sorry something wrong (error:****) what I did during the payment section, instead of choosing my saved cc no., I chose 'other cards' and retyped my cc details and it WORKED. i tried this and it did work... BUT... i was charged the processing fee that was supposed to be waived! I am fuming mad now and have filed a complaint with their twitter account. I am demanding for a refund of the processing fee. Such cheating!

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13 June 2019 08:06:00 Keith

I cant book a ticket. * my whole day time here...on last step when need slide to do payment

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13 June 2019 12:06:00 Guest

Guest : fix the retard slide bar!!! Same error here!

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13 June 2019 11:06:00 Guest

fix the retard slide bar!!!

AirAsia 
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13 June 2019 10:06:00 Guest

Guest : Guest : Whenever I encounter AVA, I always get the error message 'Sorry something wrong (error:****) what I did during the payment section, instead of choosing my saved cc no., I chose 'other cards' and retyped my cc details and it WORKED. This worked. If you'll select save card details, processing fee will be waived also Did exactly this, but got the following error: "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error"

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13 June 2019 08:06:00 Guest

Guest : Whenever I encounter AVA, I always get the error message 'Sorry something wrong (error:****) what I did during the payment section, instead of choosing my saved cc no., I chose 'other cards' and retyped my cc details and it WORKED. This worked. If you'll select save card details, processing fee will be waived also

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13 June 2019 08:06:00 Guest

Guest : merete merah : There is a solution for this - go to your webbrowser on your mobile phone and the booking works! Just did this! This did unfortunately not work for me Did not work for me as well

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13 June 2019 07:06:00 Guest

I'm trying to buy baggage add-on for my booking but when I click the "Confirm changes and pay", it says "sorry, an error has occurred. Please try again later". This is so annoying

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13 June 2019 02:06:00 Guest

Whenever I encounter AVA, I always get the error message 'Sorry something wrong (error:****) what I did during the payment section, instead of choosing my saved cc no., I chose 'other cards' and retyped my cc details and it WORKED.

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12 June 2019 01:06:00 Guest

merete merah : There is a solution for this - go to your webbrowser on your mobile phone and the booking works! Just did this! This did unfortunately not work for me

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12 June 2019 11:06:00 merete merah

There is a solution for this - go to your webbrowser on your mobile phone and the booking works! Just did this!

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12 June 2019 09:06:00 Guest

I'm getting the same error too. Tried multiple cards, different browsers and the app all fail. Hours wasted :(

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12 June 2019 06:06:00 Tim

I have been having the same problem all day. At payment page you get the 'We are unable to process your payment....." BS. Tried 3 cards, Firefox, Safari, Google Chrome, and worst of all the intelligence insulting AVA, the on-line chat robot. Totally useless. My MasterCard rep in the Phillipines actually hooked me up with customer service who couldn't help me because she could only deal with flights originating in Hawaii!!!! WTF????? BUT!!! There is a solution! Air Asia is partners with Expedia. Went there and booked my flights in 5 minutes no problem. And it was cheaper too. Hope that helps! But somebody at Air Asia needs to wake the F up and fix this!

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12 June 2019 04:06:00 Sonia

Click and slide doesn't work

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11 June 2019 08:06:00 Guest

Getting the following error, multiple days in a row, using master card. No problems using this card purchasing other items. "Message": "The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.", "Status": "error"

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11 June 2019 03:06:00 Guest

I can't book too. Trying via Big click and a Mastercard and the message is always "unable to proceed the payment...". Checked with bank and there are no problems with my credit card...

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11 June 2019 02:06:00 Uggggh

I cant book a ticket. There is a error om last step where you will slide something. Pls fix.. i wasted my entire day for this error!!

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10 June 2019 10:06:00 Guest

"server error " everywherr.No login possible at app, or web browser.

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10 June 2019 07:06:00 Guest

Error, error, error, error where is IT expert of Air Asia ?????

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