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AirAsia Discussion

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15 September 2014 08:09:00 Sen

I have been waiting for 4 months to get a refund relates to a flight cancelled by Air Asia, keep getting emails saying it will be processed in 30 days but it has been 4 months now. Unfortunately, can not log formal complaint with in Australia as Air Asia is not registered with Ombutsmen.

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14 September 2014 06:09:00 Janelle

Guest : I tried numerous times logging in the AirAsia to reschedule my flight and the system keeps redirecting me to login page. Do I need to visit a sales office to change my flight? I am originally booked to fly back to Sydney in 4 days time. Can someone pls help? This is so frustrating considering I was stuck in KL for 3 hours because of flight delay. I had this problem as well but now everything is fine after I changed a new password. Try to change a new password and see whether you can manage your booking. (=

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12 September 2014 06:09:00 Rosen Spasov

Changing the password worked for me as well immediately.

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10 September 2014 08:09:00 Guest

I can't seem to click on anything on the login bar on top of the website page. Nor can I search for any flight. Does anyone else have the same problem? Can someone tell me what can I do about this?

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06 September 2014 11:09:00 Guest

g3rcab : I tried numerous times logging in the AirAsia to reschedule my flight and the system keeps redirecting me to login page. Do I need to visit a sales office to change my flight? I am originally booked to fly back to Sydney in 4 days time. Can someone pls help? This is so frustrating considering I was stuck in KL for 3 hours because of flight delay. i got the same problems. is there any solution?

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05 September 2014 11:09:00 Guest

I tried numerous times logging in the AirAsia to reschedule my flight and the system keeps redirecting me to login page. Do I need to visit a sales office to change my flight? I am originally booked to fly back to Sydney in 4 days time. Can someone pls help? This is so frustrating considering I was stuck in KL for 3 hours because of flight delay.

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05 September 2014 06:09:00 Guest

U airasia is really a piece of * we had been waiting for almoSt b3 montH's now to get out refund!!!

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04 September 2014 08:09:00 Guest

Can someone tell me the corporate office number of Air Asia. I am unable to find the same in their website.The number 60 386604600 is not working. Would appreciate if someone can help on this.

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29 August 2014 10:08:00 Guest

Tried logging in, but the website kept redirecting me to login page...very frustrating. Then I tried changing my password, and still it didn't work. Please do something about this, AirAsia. I've never had this problem with other airline companies. So ridiculous!

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28 August 2014 08:08:00 Guest

Guest : Thanks for this. Changing the password worked immediately for me. Worked for me too!

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28 August 2014 02:08:00 Guest

I booked my flight and I recieved e-mail with the wrong time! How to solve this problem?

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28 August 2014 01:08:00 Guest

Guest : Sofea : I just booked my flight online awhile ago and realised that the time of departure in the itinerary AirAsia has sent me thru email is wrong. I booked the 18.20 - 21.40 flight from Bangkok to Singapore but AirAsia gave me in the itinerary 6.25am - 9.40 am. I tried to manage my booking but it keeps directing me to the log in page. AirAsia please do something about this. hi sofea, they fix ur problem or not, cuz i got some problem with u! cz i want change my flight date. please let me know asap to this email : aidrusso.bonano@yahoo.com thank u I have this problen too. It's horrible. What I should do to fix this problem?

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19 August 2014 01:08:00 Guest

Thanks for this. Changing the password worked immediately for me.

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18 August 2014 05:08:00 Felicity Steele

The worst airline to deal with - NO CUSTOMER SERVICE WHAT SO EVER. They don't respond to emails, eforms or answer their phones. Thieving mongrels.

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17 August 2014 10:08:00 Guest

tried to add baggage through "manage my booking" but I keep getting redirected back to the members login page even though kept logging in. its so frustrating that this simple problem is so hard to solve

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13 August 2014 10:08:00 Guest

Changing the password worked for me. :)

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11 August 2014 05:08:00 Guest

Sofea : I just booked my flight online awhile ago and realised that the time of departure in the itinerary AirAsia has sent me thru email is wrong. I booked the 18.20 - 21.40 flight from Bangkok to Singapore but AirAsia gave me in the itinerary 6.25am - 9.40 am. I tried to manage my booking but it keeps directing me to the log in page. AirAsia please do something about this. hi sofea, they fix ur problem or not, cuz i got some problem with u! cz i want change my flight date. please let me know asap to this email : aidrusso.bonano@yahoo.com thank u

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07 August 2014 06:08:00 Guest

this worked for me. but i cant change the flight. it keeps saying that there is an error "cant book flights less then hours..." what does this mean? Guest : To get to manage booking, log into the main page and change your password, after it has been changed, go to manage my booking. It just worked for me. Airasia is * and all their call centres are closed.

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07 August 2014 06:08:00 sara

i tried to call the call center. i was put on hold for 20 mins and still no answer by their customer service. this is not first time i have been calling and unable to get through. i cant get through all the time. i'm calling to check with them why i cant get a open manage my booking. i need to change my flight bookings detail. i have logged into the system numerous times. but cant access my booking. omggg. so stressful. they don't even have a proper website detailing their customer service telephone number or even an email adress to email to if you have queries. this is terrible. now im stuck.

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06 August 2014 06:08:00 Guest

How to cancel my flight, I have not pay yet

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06 August 2014 06:08:00 +0

Appreciate your respond-on-behalf. Do you know how to cancel the flights from 'manage my booking' list?

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06 August 2014 05:08:00 Guest

To get to manage booking, log into the main page and change your password, after it has been changed, go to manage my booking. It just worked for me. Airasia is * and all their call centres are closed.

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06 August 2014 05:08:00 +0

I'm not sure if the flight ticket have been booked and I assuming the payment have been made as I have went through all the steps of making the payment by debit card. I supposing Air Asia would show me a confirmation block after I completed the payment, but they didn't. How do I know if I have booked the flight?

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06 August 2014 11:08:00 Joseph Brouns

Dear sir, We are Mr Brouns, Given name Joseph and Mrs Duplouy, given name Veronique, and we have reserved a flight from Cebu to Kuala Lumpur on Tuesday 19th of August 2014 at 15.05 pm. The problem is that we did not yet receive the flight tickets by mail. Can you help us please. Our email address is vbrouns@free.fr Thank you for tour help Mr and Mrs Brouns

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02 August 2014 09:08:00 Chloe Lim

I would like to change my flight time/date but i couldn't manage to get into the "Manage My Booking" how???!!! Booking no: SEZURT. Please help!!!! Contact me: mschloee-love@hotmail.com

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29 July 2014 07:07:00 Jay

The booking website keep having this message. Can't book at all. Server Error 500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed.

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29 July 2014 07:07:00 Guest

can't book now. website error, web down !!!

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28 July 2014 07:07:00 Ari Adriyanto

I have booked flight SUB-HGH RCU36T on Sep 2 return Sep 9, and now my family want to join me and buy the same route on the same date, but why flight D7306 and D7307 become unavailable on that day, and also become unavailable on every Tuesday start from September? Is this flight cancelled? why I have not received any notification? It is okay for me if Tuesday flight will be cancelled, but I need the confirmation so that I can move my flight to nearest date and also my family can book the new ticket with the same date

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27 July 2014 08:07:00 Guest

fix your login

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24 July 2014 12:07:00 Sofea

I just booked my flight online awhile ago and realised that the time of departure in the itinerary AirAsia has sent me thru email is wrong. I booked the 18.20 - 21.40 flight from Bangkok to Singapore but AirAsia gave me in the itinerary 6.25am - 9.40 am. I tried to manage my booking but it keeps directing me to the log in page. AirAsia please do something about this.

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22 July 2014 08:07:00 Ong Chai Hah

D7 372, date 23/7/2014 KUL TO TPE on time?

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22 July 2014 12:07:00 Guest

ur service so so bad!!please improve..

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16 July 2014 07:07:00 Guest

Booked through an agent and tried to add baggage through "manage my booking" but I keep getting redirected back to the members login page even though kept logging in. its so frustrating that this simple problem is so hard to solve >=(

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15 July 2014 04:07:00 Guest

omg please fix ur page airasia. I tried many times to log in to manage my booking but out of vail. I haven't receive any itinerary details from airasia regarding the flight i have booked few weeks back.

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10 July 2014 05:07:00 kEH JENN DING

Dear sir/madam Please to inform that I have double booking flight ticket on 12jul2014 from Perth to Kuala Lumpur , booking number are J9HDKP and UHKQSX , I would like to make a cancelation for the ticket booking number J9HDKP. Now the problem is two of tickets are under different name ,one is under my sir name KEH and one is under my last name JENN DING, so I hope you can edit my last name to my sir name KEH under the booking ticket J9HDKP. and please cancel this flight ticket J9HDKP. Your co-operation is much appreciate. Your sincerely KEH JENN DING

AirAsia 
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08 July 2014 08:07:00 Hu Choong Ing

Please assist me in changing my mispelt last name . My name in the IC is HU CHOONG ING but key in as Hu Choong IU. I have reported my mistake twice but was just given the reference numbers and no action was taken. I tried the " manage my booking' but couldn't get it changed. My booking nummber is VF1Q2N. Please change it for me and email to me. Thanks.

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28 June 2014 03:06:00 Guest

True i clicked change my password on the home page page when logged in and then clicked manage my booking straight after and i can now manage my booking very inconvenient though!

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28 June 2014 03:06:00 Guest

FIX THE MANAGE MY BOOKING. I've been trying to change booking since the 8th of june, its now the 28th and still nothing. tried to reset my password again and... shock..... it came up you have clicked an invalid link please try again. Worst website ever do they even care about the passengers using their services...... CLEARLY NOT

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26 June 2014 07:06:00 Guest

Both the android and windowsphone app are not displaying the tickets purchased under manage my booking...... Any one experienced this problem?

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26 June 2014 11:06:00 faima

please assist.. i already book my flight but i wrong speeling my name..how can i change ?

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25 June 2014 09:06:00 Guest

Log in and instead of clicking 'manage my booking' click 'change password' and them change your password. Mine shown up straight away then :) Saw air asia wrote this solution on twitter.

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25 June 2014 07:06:00 Guest

as annoying as this is, your booking number is all you need to check in at the airport, so be reassured your seats are yours anyway Lily Liew : I help my friend buy/booking the flight on 15/06/2014.. but until today 18/06/14 not yet received any itinerary details from airasia and the payment already deducted from my account.

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22 June 2014 09:06:00 Guest

For me is the same i tried many time to login to airasia and manage my ticker, it keep put me into the login page. but I receive email booking Samuel : I booked my ticket on 12/6/2014, but i didt not received any email from arasia for my booking num, and i tried many time to login to airasia and manage my ticker, it keep put me into the login page.

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21 June 2014 06:06:00 Samuel

I booked my ticket on 12/6/2014, but i didt not received any email from arasia for my booking num, and i tried many time to login to airasia and manage my ticker, it keep put me into the login page.

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21 June 2014 05:06:00 Burhan

why my boarding pass can't be reprint? and why air asia doesn't send email my boarding pass

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21 June 2014 03:06:00 Guest

I use Air Asia 2 or 3 times a year on international flights and have done so since their start up, until now never a problem booking etc . However for the past week its nothing but error messages each time i try to make a booking, very frustrating. Just found a fare with a full service airline only US$60 dearer at least i get a meal and seat thrown in and peace of mind.

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20 June 2014 05:06:00 Guest

Also have similar problem.. my husband has lost many money (maybe 3times more expensive than the ticket) just to call to KL from overseas but still the problem occur.

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18 June 2014 07:06:00 Lily Liew

I help my friend buy/booking the flight on 15/06/2014.. but until today 18/06/14 not yet received any itinerary details from airasia and the payment already deducted from my account.

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18 June 2014 10:06:00 Meena

I couldn't login using my new password, please let me know how to login and use my my credit she'll points, it's very urgent

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18 June 2014 07:06:00 Guest

First I tried from firefox, "mange my booking" didn't work. Then I tried from Chrome browser, then it worked.

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