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AirAsia Discussion

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25 November 2015 05:11:00 Guest

Website is FULL OF BUGS.... can't book anything, by the time i get to the pay page it resets and dumps me out

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25 November 2015 02:11:00 Elisabeth Pedersen

No one of the" offerd" option for customer service is working! No phone, chat or mail. The company overcharged my visa and it is not possible to get any answer. Still flying or just fraud?

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25 November 2015 09:11:00 Guest

I am unable to do web check in, there is a message saying "General Error. Please Retry Again. Please proceed to the Check-In Counters for assistance if issues still persist". Tried this since morning.

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25 November 2015 07:11:00 Frank

Your website isn't working

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25 November 2015 07:11:00 Guest

I have a problem booking a seat on your website. I appreciate Thais and computers don't mix but you've had 24 hours to find a farang to sort it for you now.

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24 November 2015 05:11:00 Guest

I have been trying to web checkin 5hours ago till now still unsuccessful! Anyone knows wats going on with the airasia website?

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24 November 2015 11:11:00 hajiah binti makling

Check booking no

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22 November 2015 05:11:00 Guest

i try to click manage my flight and register my email which i use when i book for the flight. After i complete the registration and get the activation link, but then when I click the link, it appear: "Sorry, it looks like you’ve entered an invalid activation link or the link has expired. Please register again and activate your account within 72 hours." I unable to register again as state is existing email user. Hence, I unable to log in and manage my flight. Please help

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22 November 2015 10:11:00 Guest

Any numbers still to call them in Singapore? thanks much!

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19 November 2015 04:11:00 Guest

i booked ticket online succeful. But i wrong address email. How i can get my number booking again. Please help me...

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17 November 2015 06:11:00 Guest

Hello, I'm trying to book two fligths, but I always received de message "Not paid in full", something like this. My internet banking is ok, the transation always go right, but the air asia site always show this message.

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16 November 2015 02:11:00 ZULKARNAIN

WHAT IS ROUTING CODE FOR AIRPORT TAX REFUND? IS IT BASED ON OUR BANK?

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16 November 2015 12:11:00 Klaus

Hi, I want to buy a air asia ticket from KL to Bangkok for my daughter. I want to pay with my visa card, So the CC is under my name, the ticket my daughters name.. Is that possible?

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12 November 2015 08:11:00 Guest

hai everyone, i have question about MAS n Air asia. what are the current issue right now? not current problems. thanks

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11 November 2015 04:11:00 Guest

Guest : I HAD THIS SAME PROBLEM. In the US on a visa credit card yet 10 minutes later got an email confirming the reservation but not before I had booked the same flight through Expedia. Needless to say, I double booked and am trying to get a refund on one of the flights. But there is no number to call from the US and their live chat is down so I filled out a form and they should get back to me within 5 business days. I don't trust that so I contacted a travel agent to see if they could remedy the situation. Guest : Guest : Everytiime I try to purchase my flight from jakarta- bali it either says : BookingNotPaidInFull : BookingNotPaidInFull (even though my credit card info went through) or InProcessPaymentChanged : The payment to be validated has been changed by the client. I didn't change anything, I would just really like to pay and fly. Does air Asia even do online booking? I've been trying to book for hours. Please help! I am having the same problem!! I am from England and using a VISA debit card. I'm wondering if it's some problem with foreign cards..? Any ideas?? pretty desperately need to book it!!

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06 November 2015 04:11:00 Guest

I have just updated the latest app. But when I opened it, it says "Connection Error. Please retry". Previous app was working fine until updated. I have to book my flight several time for my business trip and now I no longer do it. Could someone advise what should I do?

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05 November 2015 11:11:00 clarice

Web check-in failed! Message is unable to select seat. What happened to airasia?

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03 November 2015 12:11:00 CW

tried to book but received error shown as : --- BookingNotPaidInFull

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03 November 2015 10:11:00 Guest

Our flights have both been changed by AirAsia from D7--- to A4. KL to Colombo this month. This meant return flight was leaving 1155 now leaving 2300 thus missing our connecting flights. After 6 hours wait on web chat no help was given couldn't change flight for us nor give us a phone contact no from UK. None of the numbers in Malaysia worked. Today they phoned no option but to go day early meaning waiting from 5.30 until 2145 for our connecting flight to Aus. I asked if they'd help with hotel cost in KL as we will lose our cost in Colombo and need rest in KL due to our age, answer No. I would highly recommend anyone reconsider flying AirAsia we have flown with many others this is the worst treatment ever received. Never will they have our custom again

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03 November 2015 09:11:00 jay

Hi All, please drop me an email jayraj22@gmail.com if you need to check the route and dates availability before buying the asean pass, in this way you will know if it worth buying the pass. there will be a minimal charge of USD10 for 10 searches. I can help to buy pass with minimal charge for those having issue purchasing the asean pass. thanks.

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27 October 2015 10:10:00 jayrush

Hi All, please drop me an email jayraj22@gmail.com if you need to check the route and dates availability before buying the asean pass, in this way you will know if it worth buying the pass. there will be a minimal charge for 10 searches. I can help to buy pass with minimal charge for those having issue purchasing the asean pass. thanks.

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26 October 2015 02:10:00 Blair Ransley

To difficult to contact when you have a problem!!! Waited on hold then get disconnected. Great need to change a mistake on a booking how much business are you guys losing because of this?

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26 October 2015 02:10:00 Generallylost

Do they actually read this? I'm having a nightmare getting hold of anyone at Airasia, phone, tweet, live chat, eform, Facebook! They are low cost for a reason, they have no staff it would seem. They made a flight change on Friday for the following Tuesday although the booking remains the same and the link to choose a flight is broken and as I have said above, I have tried all manner of ways to communicate with them. Terrible service, I am probably eating my time even writing this as I bet the only people reading it are the people in my situation pissed off that no one is contacting them. Anyway. Safe flights people! (If you ever manage to get on a plane that is)

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21 October 2015 04:10:00 Guest

I cant web check in...why???

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19 October 2015 06:10:00 Nia

Hi, may i know what is routing code number is? My flight QZ 172 with booking number CJP37B which was originally scheduled to depart from Kuala Lumpur (KUL) to Bandung (BDO) on Monday, February 22, 2016 at 15:20 has unfortunately been rescheduled to 19:50 local time while the new arrival time is 20:50 local time. Therefore, i would like to choose the third option which is to request a full refund in the amount equivalent to my booking and in form of my original payment. My return flight scheduled to be on flight QZ 173 with booking number CJP37B which was originally scheduled to depart from Bandung (BDO) to Kuala Lumpur (KUL) on Thursday, February 25, 2016 at 11:50 had been rescheduled to 16:25 local time while the new arrival time is 19:25 local time. I would like to request for a refund for this flight too.

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17 October 2015 05:10:00 Guest

airasia denied my payment and I'm not sure why. I've purchased a flight from them before with all the same fields filled in the same way and it worked. It said "merchant denied payment" Any explanation?

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10 October 2015 03:10:00 chomphunehansa anantasin

I haven't gotten email from airasia to activate my account yet. my email is chomphunehansaanantasin@gmail.com how long it should be? last day i sent account activation today at 19.43pm

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09 October 2015 04:10:00 Guest

Guest : Guest : Everytiime I try to purchase my flight from jakarta- bali it either says : BookingNotPaidInFull : BookingNotPaidInFull (even though my credit card info went through) or InProcessPaymentChanged : The payment to be validated has been changed by the client. I didn't change anything, I would just really like to pay and fly. Does air Asia even do online booking? I've been trying to book for hours. Please help! I am having the same problem!! I am from England and using a VISA debit card. I'm wondering if it's some problem with foreign cards..? Any ideas?? pretty desperately need to book it!!

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05 October 2015 08:10:00 Guest

Guest : may i know what is routing code requested in the eform?

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01 October 2015 04:10:00 Evelyn ricafrente

I want to change my email aliyah16941@ yahoo.com

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30 September 2015 08:09:00 Guest

Worst customer service I have ever received. We were mistakenly double-charged for 2 ASEAN passes and 6 E-forms, 5 emails, 10 Facebook messages, and 4 phone calls later, the issue is still unresolved. They've blatantly ignored most messages, and only respond to Facebook when I mention involving the credit card company (I literally had to threaten this in EVERY new message to get any kind of response). AirAsia is fine for a cheap flight from point A to point B but do not get involved in anything more complex with this company.

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29 September 2015 11:09:00 Guest

I bought 3 multi city flights, one for me, one for sister, one for friend. The flights are for Decemmer, peak season and expensive. I made a mistake with friends first name, it needs to be corrected. But Airasiax won't fix it and want me to surrender the $20000 for the ticket and buy a new one. All they have to do is correct one first name three times. I have never heard of a contract being so unforgiving, especially when the planned flight is still 11 weeks away. I think it is a case of simple theft.

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29 September 2015 10:09:00 rosmaini

Booking No JJEN5U Yesterday on 28 September 2015 is my depature date from KLIA2 to Kuching, but the flight is cancel due to bad haze. And I already change it to 12 Oct 2015 for Depature. But for Return flight on 29 September 2015 they ask me to make changes through the intranet, can it be change to 13 Oct 2015 or else please advice me how do I make the changes. Please reply ASAP.

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25 September 2015 10:09:00 Guest

If flight delay on the same day till 2345 hrs, Air Asia do not do any arrangement for passenger, that is acceptable. Last night (24/09/15) my parent alone taken flight AK6419 departure from Penang @ 2330 hrs to Johor. Due to haze issue have to landing at KLIA2 @ 0030 hrs, Air Asia should arrange room for passenger sharing have a rest. Unfortunately there is nothing to do for passenger and flight still delay till today (25/09/15 @ 1605 hrs). There is no information or any arrangement a place for my parents have a rest. It is totally unprofessional and irresponsibility service provided. I would like to share another is in KLIA2 there is no any helpdesk contact to get further information. How save cost also must have a helpdesk contact for passenger's family member contact to get further info due to ours parent is old and do not know what should do at there. This is very terrible service provided and never think about passenger do not have rest more than 24 hours.

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21 September 2015 05:09:00 Tabetha Rose

Correction, flights tomorrow are HAN - KL, KL - DPS

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21 September 2015 05:09:00 Tabetha Rose

I forgot to attach the weird error window - I have no idea what it means, doesn't make sense!!

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21 September 2015 05:09:00 Tabetha Rose

I have been trying to add to my baggage and check in for my flight Hanoi - KL and KL - Hanoi tomorrow morning 22nd Sept - I can't manage my booking - and when I try to check in and then increase my luggage and input my cc details (which usually I do not have to do as I use one click as you have my number saved, I get a very odd message as attached. I hope I will not be charged extra for the additional 10kgs at the airport. I shall try again early tomorrow morning, hopefully the glitch on your site will have been mended by then.

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21 September 2015 04:09:00 Guest

I AM FACING THE SAME PROBLEM HERE!!!! ---->Unable to manage booking. website address become error404busy. -------->PLEASE FIX IT! AS I NEED TO CHANGE FLIGHT DATE AND TIME!!!!!!!URGENT!!!!

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21 September 2015 04:09:00 Guest

Unable to manage booking. website address become error404busy. Please fix it.

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21 September 2015 10:09:00 Guest

Air Asia managed my booking has error. No telephone to contact. My payment didn't get through and to contact the live chat took sooooooo long to reach my turn. Total * of time. My advice is Stay Away from Air Asia.

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20 September 2015 09:09:00 Chuck

you experience dituicflfies to book Airasia tickets online during AirAsia promotion period ? Many travellers has complained their dissatisfaction over AirAsia booking systems which

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17 September 2015 10:09:00 Guest

Avoid airasia

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17 September 2015 05:09:00 jattwoodxo

Hello. I booked a flight the other day from Phucket to Seoul Incheon ariport. My friend was just asking what time i arrive and i just realized in the email it says i booked it on the 22nd of September and i meant to book it on the 8th of october afterwards instead because it worked out better for us that way. I think there might have been a computer glitch and now its on the 22nd. We really need it for the 6th of October latest the morning of the 8th of October. We really need to make it later. Can we change it its an emergency! please help.

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15 September 2015 04:09:00 Guest

may i know what is routing code requested in the eform?

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14 September 2015 06:09:00 Guest

Ariel Busa : my ticket didnt find in my email i meet the same problem!!!!!!! and nth can help from the customer service! and lousy attitude!!! btw, have you solve the problem? mind to you share?

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10 September 2015 04:09:00 Guest

Guest : There cancelation and contact methods are terrible!!! It is almost impossible to cancel a flight with Air Asia!! They suck!!! Guest : what is routing code?I want to know this too. It seems that they put in place ev ery obstacle to discourage you from complaining or getting your money that you are entitled to have back.

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10 September 2015 10:09:00 pk chin

I booked a flight on AA and they have this FPX payment page which was rather confusing so I made a mistake of a repeat payment which I did not realised until I checked my email. I had a live chat with one of their reps and he/she straight away said that I was entitled to a refund. That lifted my spirit because I was extremely worried when I realised my mistake. However, airasia on their second email, though recognising my claim, nevertheless, without checking, said that my claim had failed to be validated and thus denied my claim request. I have sent them 3 repeat e-forms with all the documents but nothing has been heard from them since 27.8.2015. They made it extremely difficult to send your claim requests. There was no Routing ID on the FPX transaction status confirmation form but without that the e-form was not complete so I put in the ID number. I was given an AA case no. which meant that AA had received my first claim but it appeared that they are just ignoring my claim. How can this be? AA please reply to my claim.

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10 September 2015 10:09:00 p k chin

I am having problem with claiming for a double payment refund from airasia but they denied I have a claim. All my emails sent to them reminding about my refund requests have been ignored.

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06 September 2015 02:09:00 Gorong

I can't make payment through 7 eleven

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05 September 2015 05:09:00 Guest

how can I manage my booking without become a member of the "loyality Programm" ???

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