Air Arabia Discussion

31 August 2014 12:08:00 Guest

Dont ever go with this airline if you care for you luggage.. god knows about where the f does so much luggage dissapear...I arrived in Kiev fr om sharjah and and found that one of my bag and many more of another 40 pax (all students) had not arrived, the lost and found department told that even on the previous day 60 pax dint receive their luggage! there is no one representing the airline at the airport and we are clueless wh ere our luggage is and how to get it !! ...THIEVES!

25 August 2014 04:08:00 anonymous

This airline is so stupid , the seats in the flights are very low and there is no leg space at all by the time you reach the place where you want to go your back starts paining

28 July 2014 11:07:00 MES

I found Air Arabia LOST AND FOUND department to be a weird one wth their employees most irresponsible and useless.

02 July 2014 01:07:00 Guest

my name is Esther please air arabia try and do good customer service i have a problem with my baggaage it is stuck in sharjah for now 2 months i have reported and i have no response please try ad get back to me because my baggage cost me lots of money since you pay diffrently.GET back to me my emaail is essiekioi@yahoo.com because its suppose to go to nairobi i eed assistance please i will give you all my details because i travel with airarabia because you have good rates and i am your customer for many years thank you hope to hear from you soon

30 June 2014 07:06:00 Guest

I recently cancelled a flight online (Sharjah to Shiraz) and the website said that I would be given 210 AED credit, but it didn't give me any code or number to use the credit. How do I use this credit?

22 June 2014 09:06:00 Mahmudur

travel bag will never reach on time - air arabia airlines This a horrible airline, your travel bag will never reach on time. My wife and kid travel on 22/06/2014 in G9517 flight, they did not get baggage. I called their help line several times nobody pick up the call. More than 85 passengers did not receive their baggage. We had frozen baby food on the baggage. During the baggage drop, we asked will it reach on the same time, they promised but they did not keep their promise. I think it is useless airlines.

15 May 2014 08:05:00 Kiran Mathew

I want to change my flying date I booked on December 6 -12-2014 But I want to fly on November 26 Is it possible

12 April 2014 09:04:00 Athar

Airarabia just wants to cheat people, unacceptable customer services by staff and more over....diplomatic policies I won't recommend to anyone for this airline.... never ever

17 March 2014 12:03:00 Muhammad Hassan javed

sir i have loss my bag my grand mother was going skt to sharja and she lossed the bag plzzzz i have requsted u plzzzzzzzzz return my bag in sialkot airport BN:pk420694 TN:pk420694 and flight date 27-2-2014

16 March 2014 02:03:00 Guest

How can i modify my passport number please help

16 March 2014 11:03:00 Guest

i am not an travel agent can i book my tickets with my visa card..

11 March 2014 06:03:00 MALATHY RAMADOSS

I travelled by Airarabia flight from Coimbatore to Nairobi on 7th Match via Sharjah. Both the flights got delayed and I reached atc3.30 pm on Friday , about three hours late. My luggage didn' t reach Nairobi. I was promised that the same will be received the next day. I hafe not received the same till now. The ref. No. given was AHLNBOG9120558. Can some one assist. My email id is LSivaram@imbank.co.ke. Malathyramadoss.

11 March 2014 05:03:00 MALATHY RAMADOSS

My luggae booked from Coimbatore to Nairobi on 7th March has not yet been received. My reference number is AHLNBO G9 120558. Can I be assisted ?

28 February 2014 08:02:00 Zeus

While flying on G9137 from Doha to Sharjah to connect to Coimbatore, I arrived at the airplane to find that my pre-booked seat has already been taken by another passenger. I calmly asked her if that was her seat and showed her my boarding pass. The passenger wouldn't move from her seat. A cabin crew nearby noticed the problem and offered me a similar seat in the back. I explained to him that this was a pre-booked (and of course a prepaid seat) and wanted that seat because I booked the same seat through all my flights to avoid being relocated around flights. The passenger still wouldn't move. Seeing the insistent attitude she had, I agreed out of my self respect to move to the back row, only to find that the cabin crew has already assigned that seat to someone else who also didn't agree to move. Finally another flight attendant, who was a bit more courteous, came and offered me a seat in the front rows to which I moved to avoid further disputes. Needless to say that this is NOT acceptable in any way due to the fact that the airline is charging different prices for each of the seats in its business model which doesn't make them interchangeable. Furthermore, flight attendants cannot randomly assign passengers with new seats without verifying whether the newly allotted spaces have been previously booked. With little more vigilance, training and control at the level of the cabin crew, I could have easily avoided embarrassment and unnecessary arguments with other passengers. An airline such as Air Arabia with allegedly 18 million passengers to date is certainly a cost leader and an economic carrier but this doesn't have to be at the expense of a suffering service and travel experience. I still have three more flights with Air Arabia and I am hoping that I or other passengers will not be confronted with similar situations.

06 February 2014 12:02:00 Guest

Guest : It will be added to your weight I want to know that can i carry dates (Khajoor) freely or it will include in baggage weight.??. i need confirmation as earliest as possible..

04 February 2014 04:02:00 Guest

I want to know that can i carry dates (Khajoor) freely or it will include in baggage weight.??. i need confirmation as earliest as possible..

20 January 2014 04:01:00 Passenger

I was disappointed to hear from the crew that the airline did not supply them with any copies of the on board sky café menu or food menu. The only thing we've been offered to buy or eat was a choice of disgusting chicken or cheese sandwiches! During our return and only 20 minutes before landing that my daughter found a copy of the menu under her seat full of delicious hot and cold meals, snacks, pastries, candies and drinks that were all available but hidden from passengers! How do you explain that and why?

16 January 2014 11:01:00 Romjan Ali

Last 10th january 14, I have come dhaka fr om sharjah.Its been six days but i didnt get my luggage still now.There is no any customercare for the passenger from wh ere we can get information about my luggage. I getting back to dubai on 17th january but i dont know i will get my luggage or not. I will never travel with this air line.

05 January 2014 01:01:00 Guest

From India- Avoid this airline at all cost as their customer service is useless. once they take your money you can never get it back. They cancel flights without prior notification. lesson learned I will never fly again with this airline Ex customer

02 January 2014 05:01:00 Guest

Avoid this airline at all cost as their customer service is useless. once they take your money you can never get it back. They cancel flights without prior notification. lesson learned but seemed to be a cheap airline is cheap for a reason especially cutting costs on every single services I will never fly again with this airline Ex customer from the UK

21 November 2013 03:11:00 Ibrahim Ismail

Dear Sir, Last three years I was preferring to travel by Air Arabia. But this year I traveled twice Dammam to Coimbatore with disappointment. Normally we carry the hand bag weighing 10 Kgs or less as we know it is permitted to carry only 10 Kgs. At Shariah airport we purchase 2 ltrs. of liquor from duty free shop and it becomes an additional baggage and it is being caught by your staff at the time boarding and collecting SAR. 105.00 as penalty for these duty free items. This practice is seen only at Sharjah airport. It had happened twice with me. First in the month of Feb, 2013 I took two bottles of CHIVAS REGAL liquor and for that I was offered a free trolley bag at duty free shop and I was fined SAR 105.00 at the time of boarding as I am carrying additional bag. Second time in Oct, 2013 I took same two bottles with sealed carry bag and again i was penalized. By this your act do you discourage the passengers not to purchase anything from duty free shop? Please clarify. Regards. Ibrahim Ismail Asst. Manager - Maintenance Axles, Foundries & Spare Parts Factory P.O. Box 8491, IInd Industrial City, Dammam-31482 Kingdom of Saudi Arabia Tel : +966 3 812 1147 Ext : 247 Fax : +966 3 812 1317 Mob : +966 558 865 455 e-mail : ismail@arabianaxles.com Web : www.arabianaxles.com

24 October 2013 05:10:00 Guest

how can i find booking reference

03 October 2013 02:10:00 Guest

I have a credit on my ticket due to some changes in dates, can this credit be used to shop at the sky shopping in the flight

21 September 2013 05:09:00 Jaffer Khan

Dear sir/madam how much ticket extending rate my departure date is 10th Nov 2013 extending April 2014 please reply jafferkhankpz@yahoo.com

04 September 2013 09:09:00 Guest

Sir I have cancelled ticket for Booking Ref No G9-31165435 RES NO- 31165435 for date of departuer on 12 Aug 2013. I want to book new ticket and want to utilise caredit money of this mention cancel ticket, but no where it is showing my cancel money.In system it showing zero balance.Pl call me on my cell phone 00966532652057 or reply me on mail kalpesh792003@yahoo.com

28 August 2013 05:08:00 Naim

I bought online air ticket for May 2013. Unfortunately due to some problem I could not travel and I canceled my ticket. But the money not yet refunded in my account. What should I do now ?

26 August 2013 07:08:00 omar

please help me i need to change my date of birth on my tickit

25 August 2013 06:08:00 Taosiful Alam

How to find reference number in Air arabia ticket. Does Booking reference & Reference numbers are same? please provide answer as soon as anyone can. I found Booking reference in my eticket but cant find any reference number. Thanks

24 August 2013 10:08:00 Raghavan

I tried booking tickets online. It says 'processing , please wait' for longtime .After some time no response. This is happening for the last 3 days.

04 August 2013 01:08:00 Guest

I tried to book online and their website at www.airarabia.com didn't process my payment saying that you bank issuer has declined to pay for the ticket. I want to another website and I did manage to pay and it went perfectly well. The funny thing that they tell you that the problem is with your card. They accept what they want and then tell you that it is bank's fault. That sucks!

03 August 2013 10:08:00 Guest

I had travelled with them a couple of times. I would prefer not to fly with them but the are convenient as they operate in Sharjah and I live in it. The first time I was treated badly with the ground service personal. First, she asked me to get new box (one week before I travelled and it was ok to travel without it) (changed their policy without notice) and then when I went outside and bought a new one, she asked me to pay for extra weight. She was unpleasant. The second time I booked online with a master card and I went to the airport and discovered that my flight was cancelled because they cancelled the credit card although it went through the online system) but they never emailed, sms or called although they request all this kind of information when you register. I called the service centre and they apologized but they didn’t do anything. when you travel with them, be prepared to deal with be prepared.

24 July 2013 05:07:00 Guest

i cancelled my ticket on july 13th.....imy credit balance is 746....can i use that amount to new booking?.....is normal procedure to book the ticket ..am waiting fr ur response

21 July 2013 11:07:00 samir el*hasnaoui

I book my ticket and realise is no baggage on it how can I add baggage

19 June 2013 08:06:00 Guest

please help me , how to change my name in flight ticket ,just 10 min before i confirmed

16 May 2013 12:05:00 Guest

dear sir,madam plz set the old one time for sharjah to peshawar old time from sharjah departure 7:15 am 11:15 that time is very good for all peopel becase all peopel from far far way living for thos peopel new time is very dificult so plz put the old time even from peshawar to sharjah all so plz put the old one time is departure from peshawar 11:45 am arrival to sharjah 2:00 pm

25 April 2013 07:04:00 Joni R Naik

This is Joni Naik. We have booked many Air Ticket from our Company via Air Arabia Agent from India to Middle East Now, one of Employee has resign and not able to fly. Our Agent saying that Name of the Ticket can not be change only they can extend the ticket for till one year but only same Employee can fly. that mean, I can say, Air Arabia is not suitable for Company's Employee Booking? This is not good. Company can not control the Employees movements so, in such a case, Air Arabia shoud have facility to transfer the credit again and give freedom to book ticket for any other Employee. BR Joni Naik joni.naik@frcsgroup.com 00973 36042755

01 March 2013 12:03:00 Vijay

Is it acceptable using friends credit card to book a e-ticket in air arabia airlines. if yes, what documents need to carry with me when my travelling time.

22 February 2013 11:02:00 Guest

VERY BAD SERVICE NO RESPONSIBILITTY FOR HANDLING BAGGAGE, NO RESPONSIBLE PERSONS IN THE AIR PORTS

13 February 2013 10:02:00 maroa

I traveled from Nairobi to Kochi via Sharjah. on reaching to Kochi on 12 Feb. 2013, I could not be allowed in india because of a wrong visa I had, I was told to hand over all my travel documents plus boarding pass with baggage tag. The documents were handed over to airarabia crew to deport me back to Nairobi. when reaching Sharjah i was given back my passport plus new boarding pass to Nairobi and told my baggage is save and i was to get it on arrival to Nairobi but up to now I have not received it or any communication. My reference number given is AHLNBOG9085740. My bag is a brown color soft bag, with zipper, wheels weighing 22kgs only and it had a bad lock . Contents - - important document and all my credit cards. - Clothes ,Shoes for myself - camera - sunglasses - business suit and other valuable items. please can someone help me to get it back. my email is maseroem@yahoo.com and mobile number is +254 720408053

13 January 2013 01:01:00 Munawar

HI, What i have to do if i missed my flight? will air arabia adjest the amount in new booking or i have to pay again total amount...

17 December 2012 04:12:00 Daria

6 months ago during the flight to Sharjah they have lost my baggage. And I have received neither the compensation nor my bag. I am really disappointed and will never fly by Air Arabia in my life.

01 December 2012 11:12:00 Guest

I have not received my baggage in Mumbai on my travel from Sharjah to Mumbai on 26thNov2012 File number given to me is BOMG9079186 Tag Number of Bag - G9933145 Travelled - Sharjah-Mumbai on 26thNov G90407. My bag is a Black color soft bag, with zipper, wheels weighing 30kgs only. Contents - - Important Document and all my Credit Cards. - Clothes for myself, Children, women. - Shoes for myself Children, women. - Game PS2 with controllers and 15 CDs - Perfume bottles - Camera - Sunglasses - Business Suit. - Perishable food articles (Cheese) Noone from sharjah or Mumbai calls me to tell me what is happening on my bag since 05 days now. I have made hundreds of calls and emails but get no reponse. Only reponse on calls after wait for an hour is bag is missing and still under tracing. If someone from Airarabia is listening please help me. Arshad aaffandi@hotmail.com

03 July 2012 02:07:00 Ramesh Kini

I traveled from Istanbul to Ahmedabad via Sharjah on 28th/29th June 2012, and they "lost" my bag -- when they found it and returned it after 3 days (they sent it by a private bus carrier and I had to go to their office to claim my bag, but the Cambata Aviation people gave me the locket/docket number only after 3 phone calls) all wrapped up in plastic, I opened it only to find the following items missing: * a 8 GB flash drive with all the most recent files I had been working on for months before and during my conference in Istanbul, which was given to me by my son as a birthday gift (how the hell am I going to recover or replace these files?!); * 3 cans of Turkish and Russian beer (out of 5 cans which I had bought for an old pre-diabetic uncle of mine who loves these exotic beer cans I bring back when I visit India -- he is allowed to cheat on his strict diet only when I visit once a year or so); and * about 5-10 USD in loose change in tenge, lira, etc. The Cambata Aviation ground staff in Ahmedabad are very lax, incompetent and complacent and downright rude when asked for information or to act. While I am not 100% sure that they stole stuff from my bag, I have no other explanation forthcoming from them, besides the utter rot that they trot out. For instance, they tell me I cannot bring beer into Gujarat because it is a "dry state" (nonsense -- I am in transit and due to leave for Bangalore 3-4 days after my arrival and the beer is not meant for consumption in Gujarat). Who in Air Arabia cares enough to act on this and the above complaints remains to be seen. Till then I will pursue every channel or option open to me as an aggrieved and really aggravated passenger. Ramesh Kini

07 July 2010 04:07:00 Guest

hay good evening pl give me information. i want to go on 31 july 2010 form peshawar to dubai. please give me ticket rate with all texes. please send me sms on my no 00923335994808. i am waiting for ur reply. also send me pakistan contact number whr i buy ticket by cash.

03 June 2010 09:06:00 Guest

Hi, I would like to know if i can use a free air ticket which was issued for my friend by changing the name or by getting a letter from him, please reply to my mail id muralireji@hotmail.com Thanks & Regards Murali

10 May 2010 11:05:00 M Sohail

HI. dear airarabia airline is very good . i like airarabia line and i give the overy one airarabia tickets .i love airarabia . M Sohail from sharjah 055 8277435

09 March 2010 12:03:00 Joseph

Hello Air Arabia I wish to avail the Air arabia Mashriq Platinum Card,along with2 free tckts & 2 low fare Paid ticket for our kids 12 yrs old and 10yrs to cochin during Mid may may 15th2010,and back in amonths period.I do have an account and good deposit with MashriQ bank. Would appreciate your prompt support in the form of apt information on how to avial the offer,and an approx date with the ticket availability,whom to contact,and what all are the basic requirements. Thanking you Truly Joseph &Fly( Your regular coustomer)hchelat@gmail.com

19 February 2010 10:02:00 khaij ahamed

hay good evening can u give me information please. i m from bangladesh. i m staying in Dubai. i want to bring my wife.I do'nt have any bank acount here. i this required the bank acount for the vissa?

11 February 2008 11:02:00 Guest

Zafar, you can contact Air Arabia directly by phone number +971 6 508 8888, fax +971 6 558 0008 or E-mail: sales@airarabia.com When asking the airline do not forget to tell them where you are going to fly. You didn't write the point of desination in your review

10 February 2008 07:02:00 zafar

hay good evening pl give me information. i want to go on vection on 28 feb to 28 april from pakistan peshawar. please give me ticket rate with all texes. please send me sms on my no 00971-505038068. i am waiting for ur reply