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Alitalia Discussion

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09 November 2018 02:11:00 Guest

An item was stolen from my clients check bag and if that wasn't bad enough some low life scum urinated in his luggage. Sick. Of course there is no one you can have a live conversation with.

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13 August 2018 06:08:00 Guest

Alitalia the worst airline. still waiting for reply about luggage damage!!!!!Never fly again!!!!!

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21 July 2018 12:07:00 Elizabeth

horrible airline! still waiting for reply on damage luggage and reimbursement for clothes we had to buy when our bag was lost! its been a year! 6002393854/6002393855

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21 February 2018 03:02:00 karl

nice airline.But awaiting your complimentaries.

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22 November 2017 04:11:00 Jeanne Collachia

Jonilida wrote a comment on May 15, 2017 that her mother left her phone on her seat, immediately informed Alitalia, and they did nothing. The exact same thing happened to me. On flight AZ620 Rome to Los Angeles on November 19, 2017 I left my Asus Zenfone in the seat pocket for seat 39C. We immediately made efforts to inform someone at Alitalia. After much effort my husband found "Maria" in charge of lost and found for Alitalia. She responded, "Oh, they probably threw it out when they cleaned the plane." We did not give up. We relentlessly pursued Maria. She has finally responded that nobody saw the phone and nobody knows where the plane is. Is it true that an airline fails to keep track of it's planes? Did they throw the phone out? An electronic device must be recycled not THROWN OUT. Who would do that??? And airline is entrusted with the welfare of its passengers. I don't care about the phone itself -- but all my photos, family photos, photos from my trips -- my, contacts, my notes, etc. How can people behave like this? Is am heartbroken. Needless to say, I recommend NEVER FLY ALITALIA.

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04 September 2017 03:09:00 Guest

Still waiting for reply on complain for flight delay from Toronto ON to Rome Fiumicino flight number AZ 651 date 25aug17.

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28 June 2017 06:06:00 Jorge villanueva

Why nobody helps against * Alitalia the worst airline in the world they lost my luggage and nobody helps me I want to suit the motherfucers

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15 June 2017 12:06:00 Larry Brown

I left my blue suit on Flt AZ615 on May 17th, Who can I contact about getting it back. It was in Bus class closet.Larry.brown8@comcast.net

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14 June 2017 05:06:00 Etan

My Alitalia flight from Firenze to Rome was cancelled due to foggy weather. Claiming for refund I received from CUSTOMER.TLV@alitalia.it the following answer: Ref. # 6002332156 - Thank you for your email of March 10, 2017. Alitalia sincerely apologizes for the inconveniences you experienced when traveling on flight AZ 1684 on December 27, 2016. Your complaint is under review and we will make every effort to ensure you receive a prompt reply. Please note that your Alitalia claim file number is 6002332156, please refer to this number in all future correspondence. We appreciate your patience. Alitalia Customer Relations On Mar. 15, 2017 I received the following letter from CUSTOMER.TLV@alitalia.it: In reply to your email of 10 March 2017, we sincerely apologize for the inconvenience you experienced when traveling onAlitalia from Florence to Rome on 27 December 2016 due to the cancellation of flight AZ1684. Our records indicate that flight AZ1684 was cancelled due to adverse weather conditions. We can certainly understand the frustration these disruptions can cause, but when flights are delayed or cancelled under these circumstances, it being done for the safety and security of everyone. Under EU Regulation 261/04 (art 8 par.1), you are entitled to a refund of the unused flight coupons if the alternate travel offered is not suitable to you. We will process the applicable refund of the unused portion of your ticket in accordance with the airfare rules. The monies will be credited back to the original method of payment used to purchase your tickets. Please allow 1-2 billing cycles for the monies to appear on your credit card statement. Again, were very sorry that your experience with our airline was so disappointing. As our valued guests, we hope you will provide us with another opportunity to restore your confidence on a future Alitalia flight. Sincerely, Claudia Alitalia Customer Relations After repeated emails I received a laconic and unhelpful answer: Apr. 18 2017- Re: Re: Alitalia Reference # 6002332156 From noreply@alitalia.itThank you for contacting Alitalia. We have received your feedback, which we will now review. Thank you for your patience. A team member will reply to you as soon as possible. Kind regards, Alitalia Customer Relations The same answer repeated on May 9, 2017 The same answer repeated on June, 4, 2017 Until today no refund was received. My post in Alitalia Facebook on June 14, 2017 was acknowledged and deleted without explanation.

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14 June 2017 04:06:00 Guest

Dear Sir/Madam, This is inform u that some one has hacked and used my credit card No. 4893772401267394 of HDFC Bank and by fraud got booked ticket for Rs. 22870.27 on 2017-06-13:19:48:02. I have already lodged a complaint with Police for this fraud. It is requested to cancell the ticked booked on this credit card. Thanking you Yours sincerely R.C.Tandon Phone. )7696051566 address 7 A, New Lal bagh Colony, Patiala -147001 (Punjab) India.

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14 June 2017 01:06:00 Jorge Villanueva

This * airline Alitalia lost my luggage on may 11 a fly from Mexico city to London England I have ref. Number I've been calling they said my case is close they don't reply my mails anymore is this this stupid airline got to get away with this in my luggage I have my medicine for hight blood pressure so if something happens to me I will let my family to find best lawyer to suit this stupid airline.

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07 June 2017 10:06:00 Georgia Agrotou

I was traveling today 7/6/17 from Larnaca to Rome Fiumicino AZ743 flight and then from Rome to Brussels and unfortunately I forgot my iPad on the front chairs back pocket. I was sitting at 18D sit. I realized I had forgotten it when I embarked on the flight to Brussels so when I arrived to Brussels I went to Swissport who is Alitalias partner to declare the loss and they said that they are in charge only for Brussels airport lost and found and that I should find Alitalias desk on the upper floor to declare the loss. I found the desk and again they said they cannot help me and that I should send an email to Alitalia! I have my boarding pass and I urgently need your help to find my iPad which I put in lost mode. Please someone respond back to me from Alitalia as I cannot find an email address in your Webpage! Thank you.

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22 May 2017 06:05:00 Guest

Anyone flying alitalia before November 2017? I have $620 in vouchers. I can't use. My loss is our gain. DT5561@gmail.com is my email if interested. Any fair offer I will take!

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20 May 2017 07:05:00 graeme

TRYING TO pay for baggage on line. message "invalid email address" any clues?

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15 May 2017 05:05:00 Jonilda

My mother lost her samsung galaxy s5 phone in Alitalia flight fr om Miami to Rome on May 12, 2017. Once she left the aircraft in Rome, she realized the phone was missing and my mother remember it to have put at the back of the chair where magazines stay. She provided the chair number and she immediately asked the alitalia staff that stays in airport about this issue but they did not provide an answer. They did not check the plane but told her to contact lost and found. She did, and received an email where they told her they couldn't find her phone. The phone was in the aircraft, there is no way alitalia can not find it. There is no possibility for other passengers to have taken it as the phone was hidden inside the in front pocked wh ere magazines stay. Also my mother was sitting at the end of the plane, so not many passenger left the craft after her. She had the phone with her while in the flight as she was watching some videos. And once she left the aircraft she reported she had forgotten the phone in the aircraft. So it was in the aircraft and alitalia did not do anything to find it. We fly very often as a family with Alitalia but after this incident, we will never use alitalia again. How can a company not find the phone? Either they did not check at all about it, or someone from staff stole it. Phone is important to my mom as she has a lot of work information. So disappointed from alitalia. Never thought they were not able to find smth forgotten in the craft.

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06 May 2017 08:05:00 Guest

where is the file reference baggage number on your baggage claim ticket i a m trying too enter it in and it will not accept it is it all numbers or are there letters involved

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13 April 2017 04:04:00 Guest86

Hello, I just missed an Alitalia flight because I showed up at the too late. They refuse to transfer me to another flight tomorrow and make me pay the difference. Instead, they give me only one option: do a whole new reservation. They even refuse to keep my way back in ten days!!! Anyone has been confronted to this before?

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06 February 2017 03:02:00 carmen margulies

alitalia lost my luggage , and they do not answer phone , nor emails! my reference number is OTPAZ12538, i cannot contact alitalia at all!

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23 November 2016 10:11:00 Mody Mansour

Worst experience ever, worst airline agents at the airport of FCO and worst management!!! I have never seen such a complicated airline, i go and check in online, my boarding pass says it's terminal 3, then at the airport I realize that I have to drop the luggage at the terminal 1 then the departure is from terminal 3, I lost my purse, and all security agents, lost and found ... knew about it, finally I found it after missing my flight, signed a document at the police office confirming that I received it, I missed my flight and Veronica at the desk of Alitalia terminal 1 would get * and try the impossible to make me pay 200 no show and 66 penalty , I waited for 2h 30min waiting for decision because their rule says that if I had a problem with the security check and I have a document that proves that I should t pay anything, and I have the right of a new ticket, which they were trying to resist hard; Finally, I was supposed to fly on Friday, it was the only Flight, the irony was that there is ZERO FLIGHT On the next day and THREE FLIGHTS on Sunday, therefore I go back to Rome book a hotel and ticket again, Coming to the airport on Sunday, I try to check in I realize that the beautiful agent Veronica didn't book for me, speaking with customer service for over 45min to solve this problem, they told me there was a problem and I didn't have a ticket back home, Worst experience ever, worst airline service, wouldn't wanna fly with them again

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14 September 2016 09:09:00 guest

On Sept 13 I went to the airport in Pisa at 6:00 am for a flight departing at 7:20 for Rome. When I got there, I was told that I had been put on a waiting list because the flight was overbooked. When I told the agent that in Rome I had and international connection, she told me that she could do nothing. This is absurd and unacceptable, I had booked 6 months before and had a confirmed ticked. The agent was uncooperative and I believe did not understand the severity of the case. In the US, when flight are overbooked the company offers incentive to passengers that can delay departure to give up their seat. In my case I had to be in Rome that morning. Alitalia, or their agents have no right to place on waiting list passengers with confirmed tickets against their will. After arguing for 15 min, finally the agent called somebody and I was let on the plane. However, this was a very bad experience and Alitalia should not do this to the passengers.

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12 August 2016 05:08:00 Guest

I booked ticket in alitalia from toronto to colombo oct 15th 2016 . how many baggeges can i carry

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30 June 2016 04:06:00 Refugee Relief Volunteer

Traveling from Los Angeles to Athens via Rome on Alitalia, I spent an extra hundred for a second bag. All items in both bags were school and library relief materials for refugees for me to set up school. A loss of $800. I had to spend out of pocket an additional $500 to make up for lost materials as when lost luggage was returned, they were taped up with holes and half contents missing. Absolute cruelty and inhumane selfishness. I also had to spend an additional $90 to retrieve luggage from airport as cheap * Alitalia would not deliver! Let me sue you until you learn, jerk thieves!

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25 June 2016 09:06:00 Prateek Mohan

I booked an Abu Dhabi - Rome - Abu Dhabi ticket on Alitalia in some unfortunate moment. Whilst in Rome, my passports were stolen n I had to cancel my return flight and instead fly back to my home country. I tried to cancel and refund my return flight but none of their numbers work. At the Rome Airport, I could mark the flight for cancellation but that's it. NO REFUND TILL DATE and no replies to emails! And again no way to reach them on numbers they provided. I am so pissed with Alitalia right now! Wonder where to file a complaint.2

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27 April 2016 05:04:00 John Rossen

Excuse me...how can you fly an airline when you do not have a working reservation number? When you try to dial from USA:01 39 0 665649 NOTHING happens. On one of various attempts, the phone rang in Tirana (Albania). The poor young lady she could not speak (almost) a word of English or Italian...only "Albanian". Other attempts to try to book on line was a completely "FIASCO" (without wine)...LOL QUESTION. How do stay in business? Please answer my question at: Lupus1931@yahoo.com P.S. I was trying to book 5 Economy and one Business from LAX to FCO. Have a pleasant day. Thank you, John Rossen

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23 March 2016 10:03:00 Guest

Hi Alitalia, Sri Lankan Airlines is going to suspend its direct flights from Rome to Colombo from May 2016. So Please consider to start direct flights on this Route from Alitalia. Sri Lanka would be a profitable destination as many Sri Lankans live in Italy and Sri Lanka is a tourist attraction of Europeans Please forward this to the relevant department of your company. Thanks Shashika

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07 January 2016 02:01:00 Ahmed

On November 20th, 2015 I flew fr om Algiers to Paris CDG via Roma FCO. We took off from Algiers at 12:15PM, flight AZ801 and landed in Roma around 2:15PM Then after going through the security procedure which is fine, we were late because the next flight AZ 0324 was scheduled at 3:05PM! We were waiting for a bus to take us to the right terminal but in vain...At 3:00 PM, a bus took us to the right terminal...it was 3:10!!! We were running looking for the gate 4.... Once there, a steward told us that there is a change and we need to look for the gate 9!!! 3:20PM ALREADY... Luckily and for an unknown reason, the gate was still open... Before the arrival, we talked to the crew to let them that we have a connection and a very lim ited connection time. They don't even take care of our request. That's really unprofessional,

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02 November 2015 12:11:00 Guest

Lost luggage, delayed luggage, damaged luggage, all in one flight Paris to Rome. All email bounce back, only telephone number in UK is for reservations. Message left on home phone whilst away. One even said they had the lost baggage, but unfortunately fail to give any clue as to who they were or where they were phoning from! Can anyone help with a phone number?

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10 October 2015 10:10:00 Guest

they cancelled my ticket for no reason!!! no explanation no email. * shitheads!!!

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23 September 2015 01:09:00 Guest

I am stunned that it is not common knowledge that Alitalia is NOT an airline that anyone ( other than, perhaps, a very desperate Italian who has no other options) should try to do business with. I bought a premiuim economy ticket fr om Alitalia for a flight fr om Boston to Florence, I paid for the ticket fully in July and received at that time the only notification of any kind that I have ever received fr om Alitalia since the date they took my money! My flight was to depart from Boston on sept 4th; having heard nothing at all from the airline in the interim, I called the "customer service" 800 number provided for US business. PS-- the translation of "customer service" must be some kind of serious mistake! On my call to Alitalia at the 800 number provided, upon inquiry about my flight, wh ere I thought all was in order, my trip was thrown into chaos. The Alitalia rep told me that there had been a resassignment of aircraft and that the plane I would fly on had no premium economy category of seats. I asked wh ere they had given me a seat assignement; an extra comfort" seat perhaps? NO. I had no seat assignment, would have to fly in a seat assigned when I went to the airport for my flight. Upgarde, even at my own expense, was not possible as the rep said the flight was full in business class. ( the upgrade would have cost me several thousand dollars as the flight was at the start of Labor Day weekend. With all my options exhausted, I told them that due to a medical condition I could not fly under the conditions that they were offering me so I would cancel my fight and expect a full refund -- for a simple reason: they sold me a category of seat and service that they were not going to provide. Simple, correct? No. The sequence of totally powerless and unqualified Alitalia reps at the 800 number put me on the ost obnoxious hold line IN THE WORLD, a snippet of noise on an endledd repeat cycle, blaring in your ears as you wait, repeatedly andinteminably for a reply that tells you nothing and does nothing either. THE WORST AIRLINE EXPERIENCE I HAVE EVER HAD> Every time I checked back I was met with the same "result'; tell my story from the start, get lots of excises about how they can't do anything, put me on hold, put me on hold again ( and again and agin) when I ask for a supervisory who has the authority to help me. AT NO TIME was I offered another phone number as the path to discussion of my issue. I finally called the company HQ in Rome. 1) my bad, I do not speak Italian -- for that I am genuinely sorry but I didn't know I had to speak Japanese to fly air japan -- and I didn't need to. Personnel in Rome, in fractured English, continued to stone wall, put me on the same awful hold sound track, made excuses of all kinds__ here's my Favorite: the airline reps I was talking to at first ( at the 1-800 US customer service number the airline provides) were in South America, that's why they couldn't help me in any way. bottom line: I could go on and on but here I sit, September 23, home from Europe, NO I did NOT fly Alitalia but I have sent more than five emails to the "customer.relationsNYC@alitalia.it email address wh ere it appears the ONLY people empowered to process refund requests are located, and here's the final result: I HAVE STILL RECEIVED NOT A SINGLE ACKNOWLEDGEMENT OF RECEIPT OF MY EMAILS OR NOTICE OF PROCESSING OF MY 'case" FROM THIS ABSOLUTELY INCOMPETENT COMPANY> apologies for the all-caps but maybe that is something they can read. I will NEVER ever fly or deal with Alitalia again and as you can see, and will see over the next few days. Now that I am home and at my computer, my mission is going to be to alert the public and every official or unofficial travel authority that this is not an airline you want to do business with. ciao, alitalia

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18 September 2015 06:09:00 Guest

Hello, I travelled from Karachi, Pakistan to Toronto,Canada via FCO ROME and ABU DHABI and i lost one of my baggage that included important items. I filed the delay in delivery report and was given reference no YYZAZ 32001 however I have not yet received my luggage. Thereafter I provided detailed list of contents of each piece of missing luggage but to no avail. In the circumstances I want to make claim for reimbursement of expenses that incurred to me of delay and lost luggage. Regards Mir Zamin HUssain TALPUR 5823 Rainspring Drive Mississauga, L5M 6X6 +1 647-223-7754

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12 August 2015 09:08:00 Barb

Does anyone know to whom we can appeal to get reimbursed for expenses incurred after they lost our baggage for 12 days? Alitalia denied my claim using their unmentioned 21-day rule. What organization has governance over this airline, or represents all of us screwed passengers?

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07 August 2015 09:08:00 Guest

Guest : Graham Leslie Hodge : This is a follow up to my previous post in August 2014, in which I described my lack of success in obtaining compensation from Alitalia for denial of boarding on a flight in September 2013. As you might guess, I have still not received any monies from Alitalia. I have posted complaints on 4 occasions on Alitalia's Facebook page and each time an Alitalia person responded and said that they were forwarding my complaint to customer service but I received no communications from them. Just to play with me (seemingly) Alitalia have e mailed me twice asking for my address details to enable them to send me a cheque. I have responded with this information on at least two occasions but am still waiting to see a cheque. I am interested to see that Silvano Cassano has taken over as the CEO of the New Alitalia arising from its merger with Etihad. He made a speech that customers were going to be treated like "guests". I can't wait to see how that turns out. montrealconvention.org will help you and it is free. Did you ever receive the compensation?

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05 August 2015 11:08:00 Alicia Piazza

We recently took a trip to Italy from Miami Beach. We flew American airlines to Milan, then switched to a small aircraft on Alitalia airlines flt #AZ1763 June 29th 2015. We had shipped our large luggage and all family members had one small carry-on bag. Once we were boarding the aircraft we were told that we must hand our carry-on bags over bc the aircraft was not large enough to take our small bags. This was uncomfortable but we did as we were told. Once we landed in Palermo and then took a two hour drive to our hotel I discovered my new imac computer was stolen. It was never even used. I am a writer and took the computer to complete articles for the magazine I write for (Haute Living.) Anyway, with 3 children I was unable to carry the computer in hand along with a 2 year old child his bottles, my purse etc. This was very disappointing and ruined the first few days of our vacation. We spent the $ to ship bags to still have a computer stolen. I should have put up an argument when they asked to take my small bag. Once inside the aircraft we could see that all passengers had the same size bag and were able to bring them aboard. This felt like the "americans" were taken advantage of. These security low level workers are creeps, and Alitalia needs to know about it. Read some of your blogs on "stolen items." I should write an article on this subject for our readers. Regards, Alicia Piazza

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05 June 2015 02:06:00 Christine Hom

Our seats were changed without notice and we were given seats in the last row of the plane, which were stained with body fluids. All of this while the crew set up curtains in the "better" seats to cordon off an area where they could "rest" without interruption during the flight. You would have thought they paid for the flight, not us! Our complaints fell on deaf ears. Never flying them again!

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17 February 2015 09:02:00 Amy Atchinson

I am a very disappointed customer. Alitalia has very poor customer service when rectifying a customer concern. My luggage was lost when I traveled to Rome and Assisi for a business conference. Needless to say they weren't empathetic at all and I had out of pocket costs just to be dressed appropriately for the meetings and dinners. 4 days I waited and finally received my luggage on the 4th night; After the conference was over. The first resolution that Alitalia offered was 80 euro travel voucher. The 2nd was 287.00 Canadian and they tried to pressure me into signing a disclaimer form with in 15 days if I wanted this compensation. I spent 685.00 Canadian on clothes and necessities due to Alitalia loosing my luggage. Here's the kicker...Alitalia had my luggage the whole time in their warehouse. the following documentation is the run around we received fr om Alitalia: *Our amazing hosts for this conference communicated with Altalia's Customer Service Department, never with an agent that was kind or sincere I might add; the conversations are summarized: Nov. 8 - evening. When contacted by telephone, Altalia's customer service agent told them my baggage had inadvertently went to Buenes Aires. Nov. 9. - Morning. When contacted by telephone, Altalia's customer service agent told them my baggage would arrive later today and to call back. Nov. 9 - evening. When contacted by telephone, Altalia's customer service agent told them they didn't have time to check if it arrived. Nov. 10 - morning. When contacted by telephone, Altalia's customer service agent told them the flight from Buenos Aires was cancelled and did not arrive the night previous and should arrive on today's flight. Nov. 10 - evening. When contacted by telephone, Altalia's customer service agent told them my baggage was in secured baggage area the entire time. Nov. 11 - morning. Alitalia called our hosts to say that our baggage was in lost & found and that it would take 1 more day to deliver to Assisi. Nov. 11 - we made arrangements through our business conference for someone to travel to Fiumicino airport to pick up our luggage and bring to Assissi. The next morning as our associate was driving to Rome to get our luggage someone from Alitalia, lost and found called us directly and said: great news, your luggage has been found, wh ere you would like it delivered? Seriously!? Zero communication. We told her not to send it anywhere, we had someone enroute to pick it up. Nov. 11 - evening. We had our baggage by 7:00pm. Nov. 12 - 8:30am we boarded a bus to return to Rome. I am one of 3 people who's luggage was lost. The other 2 still have yet to be communicated with in a timely respectful manner. This all transpired in November 2014 and it is now February 2015. I just want the full value of what I spent because of Alitalia's negligence. What do I have to do? Amy Atchinson

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08 January 2015 03:01:00 Guest

Graham Leslie Hodge : This is a follow up to my previous post in August 2014, in which I described my lack of success in obtaining compensation from Alitalia for denial of boarding on a flight in September 2013. As you might guess, I have still not received any monies from Alitalia. I have posted complaints on 4 occasions on Alitalia's Facebook page and each time an Alitalia person responded and said that they were forwarding my complaint to customer service but I received no communications from them. Just to play with me (seemingly) Alitalia have e mailed me twice asking for my address details to enable them to send me a cheque. I have responded with this information on at least two occasions but am still waiting to see a cheque. I am interested to see that Silvano Cassano has taken over as the CEO of the New Alitalia arising from its merger with Etihad. He made a speech that customers were going to be treated like "guests". I can't wait to see how that turns out. montrealconvention.org will help you and it is free.

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08 January 2015 03:01:00 Guest

Sefiat Omolola Okunola : I hate what you people are making me go through. I can't find my luggage and no one seems to be helping. I boarded from Paris to Rome and the flight was delayed which made me miss my flight to Lagos. I was later put on Ethiopia airline to my destination(Lagos). But until now I haven't received my luggage. I have made a complain and I am not getting any information. All they say is send a mail. Who on earth am I sending a mail to. I really need my luggage . I flew on the 2nd of January 2015 and I haven't heard anything. Make sure you make a written complaint to Alitalia as soon as possible as if you do not make a written complaint in time, you will have no claim against them. They have lost a lot of luggage at Rome and they do not respond or take a very long time to respond (which often puts the passenger out of time to make a complaint if they don't know their rights). You can buy items you need because your luggage is delayed. Check with montrealconvention.org, they will give you the help relevant to your particular circumstances and it is completely free.

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06 January 2015 09:01:00 Sefiat Omolola Okunola

I hate what you people are making me go through. I can't find my luggage and no one seems to be helping. I boarded from Paris to Rome and the flight was delayed which made me miss my flight to Lagos. I was later put on Ethiopia airline to my destination(Lagos). But until now I haven't received my luggage. I have made a complain and I am not getting any information. All they say is send a mail. Who on earth am I sending a mail to. I really need my luggage . I flew on the 2nd of January 2015 and I haven't heard anything.

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04 January 2015 10:01:00 Graham Leslie Hodge

This is a follow up to my previous post in August 2014, in which I described my lack of success in obtaining compensation from Alitalia for denial of boarding on a flight in September 2013. As you might guess, I have still not received any monies from Alitalia. I have posted complaints on 4 occasions on Alitalia's Facebook page and each time an Alitalia person responded and said that they were forwarding my complaint to customer service but I received no communications from them. Just to play with me (seemingly) Alitalia have e mailed me twice asking for my address details to enable them to send me a cheque. I have responded with this information on at least two occasions but am still waiting to see a cheque. I am interested to see that Silvano Cassano has taken over as the CEO of the New Alitalia arising from its merger with Etihad. He made a speech that customers were going to be treated like "guests". I can't wait to see how that turns out.

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10 December 2014 05:12:00 Guest

They cancelled my flight and would not put me on another flight. I'm still waiting for a refund. Don't use this airline.

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22 September 2014 07:09:00 renee arakelian

Very disappointed with Alitalia, service, comfort, extra money for leg room such as # 29 C, when a 350 pounds man comes to sit in the attendant's seat for the lenght of the trip, justiacross my seat.. Attendants knew about it. Rome to Boston was a nightmare, Never again will I fly Alitalia I claim a refund of 70 EUROS for the little luxury I was suppose to receive onthat day SEPTEMBER 115. 2014 arriving in BOs. one hr late. I forgot to mention the filth on the seats, hated to sit for the 9hr flight. Let's also mention the rudeness of the staff. Could care less about the comfort of the passengers. Nothing was acceptable . will never recommend.

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31 August 2014 08:08:00 Guest

Literally removed us from the plane because my husband needed to bring a portable oxygen machine that was airline approved and approved by Alitalia two weeks prior to our trip. They left us stranded at 12:30 in the am. at the Toronto Airport. We reside in New York and our transportation ride had left hours prior to this happening. The man that apparently appeared to be in charge was rude, arrogant, refused to provide a name, and denied any transportation or accommodations. I would NEVER fly this airline again. We were treated like terrorists as he announced that we were jeopardizing everyone on the plane because my husband had a health issue that is a common accommodation with every other airline.

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12 August 2014 11:08:00 Graham

There are many online reviews about the appalling service provided by Alitalia both in-flight and on the ground. I also experienced poor in-flight service but this was not the worst part of my experience. On September 21, 2013 I was returning fr om Rome to Toronto on an Alitalia flight with 3 friends. Despite arriving at check in a full two hours before our flight, we were told that there were no seats for us and we had to take a connecting flight some hours later. Under European Community rules, we were entitled to compensation for denial of boarding but it is now August 11, 2014 and I have yet to receive compensation. My advice to anyone in a similar situation: 1. Alitalia will occasionally send you e mails but dont expect them to respond to any of yours. 2. Dont bother trying to contact the Alitalia office in your home country; they will merely tell you to contact Alitalia headquarters by e mail. (see 1 above) 3. Dont try and contact Alitalia headquarters by phone. Even if you are willing to invest in the expense of the international call, you will find it almost impossible to find anyone at the other end that speaks English. I did find one but she lied to me that my claim was being processed when it was not. 4. Dont bother trying to contact the Alitalia Conciliation Service. This is an agency set up to handle consumer affairs for Alitalia but it is owned by them, so guess whose side they are on. I did not manage to get a single response from them via e mail or registered letter. 5. Do try and contact ENAC. This is the agency in Italy that handles all civil aviation issues. They will reply to your e mails (eventually) but they seem to have lim ited power to get Alitalia to follow European regulations Above all, learn your lesson as I did and vow never to fly on this useless airline ever again.

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01 August 2014 10:08:00 Calli Greenbaum

PLEASE will someone from Alitaliahrlp us!! Our flight from NYC to Milan on 31/7/14 was canceled. We have tried to ask to be rerouted to cities we need to be in by 3/8/2014 ! We have tried and tried talking to customer service. Here is what we need: 1. I need to be in Nice by 3/8/14 2. Alan Greenbaum needs to be in Trieste by 3/8/14 3. We read your policy that, if the airline cancels a flight you arrange for the passengers to get to their destination even via alternate airlines. 4. We are flexible. We can go to Rome and take trains from there to our cities 5. We have found flights to Milan tonight 1/8 via Emerates 6. We have found flights to Nice and Venice via Air France and Delta respectively PLEASE honor your policy. We need to leave today 1/8. Thank you. Please call asap. 602-319-6282

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09 June 2014 11:06:00 Guest

Alitalia review: Trip from Miami to Rome ; flight number &&&&&& Pros: mostly polite people, Italian passengers with well behaved children: quiet; polite crew. Cons: I bought my tickets through Cheapo Air that notified me that the airline changed my itinerary. Instead of coming back to Miami they were requesting us to fly the next day. The email that I received from Cheapoair said that I we refuse, we might not be able to catch the next flight at all, or each if us might be put on different flights. Obviously, we agreed to the change under such a pressure. Had to change our plans, too, but no one cared. Cons: Alitalia did not honor my request for the enhanced seats even though I owed for those for my daughter and her boyfriend. After a polite discussion, the gentleman agreed to give us three seats but in different parts of the airplane. We said No, and we given regular seats in the middle isle ( no window) Cons: I called the airline on the phone and spoke to a lady about our meal preference. I recognizes that she wasn't fluent in English, so I had made sure to talk to her in simple words. She read me a menu, and I said that I wanted meat choice for the three of us, she asked:" Seafood." I answered:" No seafood due to he allergies to seafood." Then she asked:" Pasta?" I said" No pasta, just the meat.. like pork, beef.." Apparently, the lady misunderstood, and we were served some kind of a special vegetarian meal onboard. I couldn't eat those veggies because I would get gas, so, I went HUNGRY! Without food! The stuardess said that if they had a meal with the meat left, she'd bring it to me. I waited and waited, but no one came back to me-- not to even ask if I needed something else to eat. Sad. I was hungry. Thus had never happened to me before. In addition, the remote control on my side didn't work properly-- you could get it out but it would not go back to its place. Also, the pull down table on my daughters side was dirty, with what seemed to be several coffee stains. The staff did not care. Unfortunately, this will be my last flight with Alitalia. I DO NOT RECOMMEND ALITALIA to no one. You will be incomparably better off flying with Virgin Atlantic, or any American Airline due to much much better service and attention to the passengers needs.

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07 April 2014 07:04:00 Antonio Dias

Dear Sirs, My name is António Dias, my ticket number is 055-4629883893-94. On last March 26th i went to Tunisia by Alitalia, Flight AZ7769 Oporto to Roma and then Flight AZ866 Roma to Tunes. In Oporto airport we ask to send the luggage directly to Tunes. When I arrived to tunes and pick up the luggage, the bag was totally broken and destroyed. I made a complaint on the Tunes airport, and now I want to know what I have to do to send you the complaint and Alitalia give me another bag or send me the money. Thank you for all you attention. I hope your reply as soon as you can. Best regards, Antonio Dias.

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25 January 2014 07:01:00 Guest

does Alitalia fly from Visakhapatnam India to Rome Italy?

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29 December 2013 04:12:00 Rohan

I flew Alitalia into Rome Fiumicino FCO in early September. As seems to be the norm Alitalias baggage handlers forgot to put my bag on the plane after screening it for valuable items. At FCO I repeatedly queued for the next 3 hours (due to their sheer incompetence) with other people fr om other airlines (yes Alitalia also handles other airlines baggage, steals from, and loses it). As my next flight to New Zealand began to draw near I repeatedly voiced my concern and that I wanted my travel documents (including passport) returned. I informed the staff several times loudly and clearly that if they continued to hold me and I missed my flight then they were financially responsible. They responded in the affirmative and I missed my flight. I attempted to lodge a complaint at the airport but was told I could not. I was given a report, a form and not advised of any time lim it. I got home a month later but it turns out having not formally filed it within 21 days, they regretfully cannot reimburse me for the losses I incurred. I queued again to get my bag timing it at over an hour and still containing passengers from the first queue I entered almost 5 hours prior. I have still received no resolution.

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23 September 2013 01:09:00 Gergana Slavovska

The worst customer service ever.They sold my space to somebody else and left me on throw me out of the airport.They made me buy another full round trip ticket and refuse to give me my money back.Rude,arrogant unacceptable customer service This air company should not be exisiting anymore

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18 September 2013 01:09:00 Guest

WORST EXPERIENCE I EVER HAD WHILE TRAVELING. MY LUGGAGE WAS STOLEN ENTERING INTO FCO AND I WAS ROBBED OF MY WALLET WHILE BOARDING TO RETURN TO USA. ABSOLUTELY NO CUSTOMER SUPPORT. I WAS INSTRUCTED TO WAIT FOR GROUND SUPPORT AFTER BEING ROBBED OF MY WALLET. NO ONE SHOWED UP. WHEN MY LUGGAGE WAS STOLEN, ALITALIA SAIF IT WAS NOT THEIR RESPONSIBILILITY AND I WAS SENT TO POLIZIA IN AIRPORT TO FILE A REPORT. THE SECURITY IN TERMINAL C IS NON-EXISTENT IN ARRIVALS. THE POLICE AND SECURITY CAN BE FOUND ON THE UPPER LEVEL WHERE THE RESTAURANTS AND SHOPS ARE LOCATED, STANDING AROUND TALKING AND EATING AND DRINKING AIN AIRPORT RESTAURANTS AND CAFES. I OBSERVED THIEVES STEALING LUGGAGE IN TERMINAL C AFTER MY LUGGAGE WAS STOLEN AND SECURITY JUST IGNORES IT. IT IS OBSCENE.

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02 September 2013 05:09:00 Guest

Dear SIr/ Madam, I'm greeting you form Tbilisi, Georgia. My name is Mamuka Muchiashvili and I'm one of your customers, who is very pleased with your high quality service. I have my ticket on October 11-26 .2013 , Tbilisi-Roma-Barcelona-Tbilisi. I'd like to ask you to help me in reservation of my seat, because due to some problems I always reserve the 6th or 7th row , but not at the window, only near the pass I know that web-chek in starts before 24 hours of flights and for this time it's impossible to do the reservation for this kind of seats. As i know you have access to reservation service much more time before. Please, help me and send the reservation. My Reservation Code is: LQ64MI Thank you for your reply in advance, Best Regards, Mamuka Muchiashvili

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27 August 2013 01:08:00 Guest

Let me add to the list of very unsatisfied customers. Despite confirming our seats for our return flight from Rome my wife and i were bumped due to overselling (it was the last day of our honeymoon). All of the agents were apologetic though, unfortunately, extremely unhelpful and incommunicative. We had arrived at the airport three hours early to avoid any problems and, only after an exhaustive five hours of dealing with their horrible customer service we were finally rebooked the next day on delta. They put us up in the airport Hilton for the night, a drab unattractive building in the middle of nothing. Our voucher meals weren't regular meals in the dining room but frankly disgusting slop in a banquet room with the other strandees. I can not recommend booking with Alitalia.

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25 August 2013 02:08:00 Guest

They are the worst airline. We were delayed two hours due to inclement weather. Instead of letting us know how long it would take to get everything ready for the flight (realistically), every ten minutes, they would say another 10 minutes or so. All we wanted to know was if we had time to walk around and go to the bathroom. Finally, after 4 hours we finally got on board.When everybody asked to speak to a supervisor, they refused. Lastly, the man who was checking tickets, cursed at the customers saying "Vaffankulo" (which you and I both know the definition of")

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06 August 2013 04:08:00 Guest

they are con people putting 1 night promotions on line & crassing site with higher priced tickets for the flight you wanted up £50. I phoned then & got nowhere .I'm disgusted with them.

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08 July 2013 04:07:00 Guest

I was given a small discount coupon to compensate for a very uncomfortable travel experience during december, I applied the coupon to my summer trip/ the they I am supposed to travel I am told my ticket is not issued/ no one knew how to use the coupons/ no one ever called me tpo make me aware/I am without tickets/ I spoke with a TIRANA/ALBANIA office. They can't care less, telling me sure no problem!! and never did anything. i acalled alitalia in rome, they told me not to worry/ today finally someone tells me you have no tickets and it is your problem/again I am supposed to leave today and I have to be in rome tomorrow/

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15 October 2012 08:10:00 Minner Jean

We flew from Brussels to Palermo and one of our suitcases did arrive at the hotel five days after we did. We had to buy a few necesseray things, so I asked Alitalia for a repayment of our costs. I never recieved an answer on my letter and 3 reminders. Do I have to say we'll never use that company again?

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