I wouldn't fly Allegiant Airlines if they gave me tickets. My daughter was in the line to check one bag 45 minutes before the flight. By the time she got to the counter (30 minutes before the flight) they told her it was too late and turned her away so she left the bag with family and headed to the gate with her boarding pass. She was stopped by TSA and told the gate was closed. She went to the parking lot, got picked up by the person that dropped her off and departed the airport before her flight pushed off from the gate. Tried to call reservations (702-505-8888) 6 times over a 30 minute period. Kept getting a recording they were experiencing High call volume. Never got a live body. Tried to call the corporate offices (702-851-7300) and they were closed at 7:20 am. You can't get a live person in the morning. Don't waist your time or money with these guys. They won't get you there and won't talk to you. Based on the other posts, I'll have to dispute the credit card charges with the bank. Customer service sucks! Cheep tickets - crappy service. I have had Southwest Airlines hold the door right till time to push off, and pull baggage that had already been checked to put stuff in that TSA wouldn't allow to be carried on. Southwest Airlines here we come!
can i buy a ticket for my mexican maid if she has a birth certificate from mexico?
All of you should drive instead.
Been on hold with Allegiant, doubt I will get through to ask my question so I hope someone in this forum will be able to. :) Booked a flight for my husband to accompany our son (under 18). He is no longer able to travel with our son, will Allegiant allow me to fly in his spot instead? We don't want a refund, change flights, anything. Just switch parents. Has anyone ever dealt with this?
3 hours on tarmac leaving St. Pete to Cinic for runway pothole problem then wind shear antennae repair. Complimentary 1/2 cup of water. Numerous delays coming back totaling another 3 hours!!! Changes coming into phone so late, I didn't know what time to be at airport. Many of us were there the better part of the day waiting. If ya can't do something resembling well Allegiant Air, don't do it at all. Is undoubtedly true...ya get what ya pay for. Lost me as a customer forever.
OMG Allegiant, don't you read these comments?? Yeah, your fares are low, but they would still be lower than most if you just made some increases and improved your service. Must have been a dumb question, I didn't even get thru page 2 and there were only 2 marginally approving messages. I have had both good and bad with your airline, mostly bad but was almost ready to try again. Nope, nope, nope. Would rather pay double and get decent service all around. Lost me for good.
been on hold for hours to change a mistake I made when booking grandkids flights. Only have 24 hours and it wont let me make changes online
terrible simply terrible customer service
I would like to say this...........like most everyone else I found "chat" non existent and as well found Customer Service to be an oxymoron like military intelligence. I wanted to cancel my reservation and do so within the 24 hour window that entitles me to a complete refund and escapes me from the convoluted boilerplate and various entrapment's employed by this airlines automated systems: Seems the only time they are available is to book your flight assess their various fees for boarding passes, Seating, carry on and luggage. Here's my hint. Call corporate Headquarters in Vegas. Which of course is automated switchboard. You will be offered two options. One for reservations and changes: Just hit the # sign and you will actually get a human being within seconds. Let me repeat that. You will actually speak to a human being called and "administrator" I told her I had tried chat she told me oh sorry chat is down. I told her I had called customer service and experienced two waits. She said.....now sit down. She said "OK let me see if I can get you through to customer service." A few seconds later what did I hear? The same familiar * that I'm sure you've all listened to ad nausea on the "customer service" line. My eyes roll back in my head and hear we go again.............But wait!!!! I actually got through and a few painless question later? Full refund. My advice? Call Corporate push the # sign and you just might get some satisfaction. As to the rest? There should be a law against the practices of this Airline and at the very least a class action law suit.
I am trying to reach someone through live chat and phone. I have been on hold for both for over 30 minutes (long distance on my cell). What is the point of trip flex if I can't change my flight on line, on the phone or through live chat. Please offer the help I paid for. Teresa Triggiano email@example.com
unbelievable how bad this airline is...live chat doesn't work booking reservations online doesn't work and have called 3 times to their so called customer service line and no one has ever picked up.... there is no way that I'm going to set foot on an airplane by a company as poorly managed as this...hopefully a legitimate airline that knows what they are doing will acquire some of the routes that Allegiant has. the only reason I called them to begin with was because I wanted to fly on this unusual occasion into Rockford...forget it will gladly drive from O'Hare
Can't get through to Allegiant Air to cancel my reservation within 24 hours. Unbelievable. Have been on hold for 38 minutes. Running out of time...
A senior citizen, probably in her 80's, was being, I believe the term is "shaken down" by an Allegiant attendant of some sort. The woman had a shopping bag in addition to her purse and what was probably a tote bag. The senior citizen was in a wheelchair, and had one of her arms bandaged. She was obviously confused as the attendant was telling her she had "too many carry-on items" and she would need to pay to have the surplus bag(s) checked at the gate. There was so much wrong with this - I only wish now that I had fired up the video on my phone. Seriously, your gate agent took this way too far. Other people on the plane were talking about it as we were getting seated. Not good PR for Allegiant and nobody thought it was a good idea. Shame on you folks. This person obviously had family members who entrusted her safe travel to your employees and instead, she winds up basically being threatened. What was the senior citizen, along with the rest of us to think? Everytime someone tells me they are flying Allegiant I ask them to let me know if you are flying live chickens in crates yet. Seriously, you could probably charge people for that and they wouldn't even think it was unusual for your airline.
just arrived at St Pete from Peoria. Waited 7 hours at the airport and 1 hour on the Tarmac. What the heck? Is there a pilot slowdown?
Wow. Incredible customer service. NOT. I took a trip at the beginning of April with Allegiant. I just received a $5 fee from allegiant 3 days ago with out my consent. A good 2 weeks after my trip. I tried chat and they only process credit cards and do not do refunds. Interesting...as I definitely used chat to change my luggage option from carry-on to checked luggage and allowed them to process my credit card for difference in fees at that time. I can only get refund though the phone number which I have been on the phone for 15 minutes at this time. Wish me luck.!
worst way I'll ever had a mile entire life 2 hours late from Columbus to saint pet not to mention we did land we didn't have I place the doctor plane how to wait 48 more minutes have a week blotter and have to hold it for 48 minutes not to mention when I called to express how I have been treated alder telling me is I can send in email and somebody will contact me hopefully within 24 to 48 hours I would like to I was mistreated and the operator that I talked to you was totally disrespectful rude and crude her name was Ronnie then I called the corporate office which told me they were a switchboard and I would have to send an email and that's all I could do worst flight ever if I could rate the people and the flight -5 I would!!!!!!!!! Im going to post my opinion on Facebook and to all my family and friends and social media until somebody resolve the issue
Boy something has to be done about protecting our consumers. I guess it's true what they say, you get what you pay for. But in the end all I got was a headache and the rudest of customer service. Not to mention I waited nearly 1 1/2 hours for an insulting customer service rep.
Plz dont travel in Allegaints airlines..horrible people pathetic customer service ....overall its just a * to travel here
I have been reading the awful reviews of Allegiant's service. I have only good things to say about them. I fly my 99 yr young mother to and from Michigan/Florida every year for several years now and have always had excellent service. Mom requires a wheelchair, and is hearing impaired. From the time we unload and check in, she is treated like a princess - but then that is because she has class and is a true princess in progress. We find that if we treat the staff with respect, and not like servants, they are helpful and kind, and do their best to provide the necessary services to her. Whenever I have had to call to discuss any problems with getting her prepared for her trips, the customer service has been cooperative and made sure that we have had the proper accommodations necessary. It seems like nowadays so many people are stressed and * at life and take it out on others - and especially on those they are expecting to provide good service. Try hard to be considerate of others, no matter what they do.
Bought flex ticket and went to make change.you are waiting to get through to customer service for hours and the website they send you to is totally worthless.I tryed for days to get a person on phone ,it just keeps saying we are expressing a high call volume.I finally got through.the rep said the flights were booked and could not change my home trip.So much for the flex ticket.me and everybody got. Bagged for $75 dollars.Just do the math on how many people buy this and either can't get through the call center or the flights are all booked. This is the way they make millions more. Also the planes must be from some leftover company .You could tell these planes are from the 80s or 90s ,dirty and old seat fabric .It makes you wonder if these planes are even are given much maintance
I've flown on allegiant for three years without any problems, however the nightmare I always read about just came true. I scheduled a flight from Pittsburgh to Punta Gorda and some how got the departure date a day ahead of what I wanted, I've now been 24 hours trying to contact them to change the date. If I could only change it on their booking site it could save a lot of aggrevation, however every time or method I try tells me to call this number(702-505-8888, GOOD LUCK! E-mail is totally worthless, can't change date on chat, alternate phone number(702-851-7300) same deal, Wait!! Oh well I have 20 days before I leave, but I also have a very busy life, Please Allegiant, TRY a little harder to help your customers that keep your company a company. Thanks!
If you are trying to discourage the "everyday ordinary" customer from flying your airlines by making the reservation process a ridiculous form of jumping thru unnecessary hoops, you have succeeded. Lost my business.
Your not bitter now but wait till they steal your money and ignore you when you try to get it back or talk to someone about it. cheap flight doesn't mean they can not do their dam* job. everyone that works for this company should be fired. Laura M : My family and I use allegiant almost 6 times a year at least and these comments are so funny, lol.. Tripflex doesn't cost 75 dollars, its 12.50 a flight. yea yeah they don't offer medical, they are not the only company that does that. stop being cheap and pay for trip flex. i've flown on other airlines and they have delays too! wow shocker. people expect allegiant to be like other airlines.. its the greyhound of the sky, walmart of airlines. Yet they expections are that of barneys new york or tom ford! Wake up, what other airline offers $50 from bellingham to vegas!? non stop direct flights, cheap, no frills. but point a to point b.. sign me up
absolutely worse experience I've ever had. i get to the check in counter prior to my flight and upon arriving the lady at the desk ignores me for 5 min then asks us if she can help. i explain to her that i need to check in my flight and she goes on saying that she closes at 730 and theres nothing she can do for me even though my flight didn't leave till 8:50. we ask for a manager and was informed that there wouldn't be one till after the flight left. as i was waiting we asked the TSA agent if we had already printed our bording pass can we get on the flight and he said yes. (which is all the lady at the desk had to ask and tell us) so we rush through TSA because we had waited so long for clerk. Our bag was paid for as checked baggage and when we were forced though TSA they through away 2 extremely expensive perfumes and colognes and a few other liquid items that should have never been thrown away because the bag was supposed to be checked. To top everything off the flight attendant yelled (yes yelled) at my son to get back in his seat bc he had to go to the bathroom and they were selling drinks.i will be filing a complaint with the BBB. Don't go through this airline they are extremely rude and hire people who don't care if they have a job or not.
Wow! I See a pattern here! My experience isn't much better. I live in Grand Junction, CO. The Airport is really small and I was to fly to Las Vegas February 26 returning March 3rd. The flight was scheduled to depart at 3:22pm. While going through security I was detained by TSA. I got to the gate at 3:15 and the plane had already been backed away from the ramp! I said "Please don't tell me that's my plane leaving!" The gate agent said it is and I said "But it doesn't depart until 3:22!" She said that 3:22 is when the plane leaves the ground. I told her I was detained at security and she said "Sorry." Needless to say, I was told I was considered a no call, no show and have to eat the price of my ticket. After calling customer service and getting nowhere, I've been trying to call the corporate office and the automated system keeps disconnecting me. I definitely have to agree on the poor customer service :(
My sister and I booked a flight (M657473) in January 2015 to visit our parents in Winter Haven Fl departing on 2/26/15. Prior to our scheduled trip, our Mother became extremely ill and we had to fly to Fl. Numerous members of our family used Allegiant Air to come to FL to be with our Mom/Gramma during her last days on this earth. Our Mom passed away on 2/6/15. We have tried calling and e-mailing Allegiant to request a refund or a travel voucher to be used at a later date and we were only offered a refund of $169.00 (We paid $511.00 for the two round trip tickets. My husband organizes a golf trip each year and the 12 guys that he is going with this year were planning on flying Allegiant out of Youngstown in June 2015 to Myrtle Beach. If a satisfactory resolution can not be reached with the above, he will utilize another air lines. We thank you in advance for your understanding with the above. My phone number is 330-766-5576 and my e-mail is firstname.lastname@example.org Thank you
Over two hours on hold. Two separate calls. Very poor customer service. Online chat not working either
Deppie Whitwam : Horrible! I bought trip flex only to find I could not use it without calling Allegiant. The phone wait time has been an hour and no one has answered yet! Still on hold and we went to airport in person and were told we had to do it on the phone!, Really?.... This is no customer service and no benefit at all to buying Trip Flex!,,, waitnng for 35:41 for someone to come on the line. also bought trip flex for insurance. i think it's tme for a law suit.
Horrible! I bought trip flex only to find I could not use it without calling Allegiant. The phone wait time has been an hour and no one has answered yet! Still on hold and we went to airport in person and were told we had to do it on the phone!, Really?.... This is no customer service and no benefit at all to buying Trip Flex!,,,
Boarded flight where I was held captive for three hours without explanation. Received text stating delay while still on plane well after stated delay time. Most unprofessional flight ever.
THIS AIRLINE SUCK THEY CHARGE YOU FOR EVERYTHING FROM THE BOARDING PASS TO YOUR CARRY ON BAG WHICH IS SUPPOSED TO BE FREE. WHEN CALLING THEM IT TAKES AT LEAST 45 minutes FOR SOMEONE TO GER ON THE LINE. THE CUSTOMER SERVICE SUCKS. THE DONT TAKE CASH BUT THEY DONT TELL YOU THAT NEITHER. The rip you off that's why the flights are so cheap they basicallyeft me out of 140 dollars and stranded at the airport because I didn't check in 2 hours prior to take off.NOT EVEN AT AN HOUR AND THEM THEY CHARGE YOU 75 dollars to reschedule at the airport. Even though i still had 55 minutes to make it to my plane. I will never in my life book with them I'd rather pay 300 dollars for a one way with delta then 88 dollars plus 66 dollars in taxes with allegiant,
I do not like to write poor reviews but in this case I feel people need to know to stay away from this airline; first always late for us three hours late and the staff were very rude and acted like it was the passengers fault. The flight crew were bottom of the barrel if you know what I mean, poor attitude, poor service and never get off that microphone, seems they like the sound of their own voice, terrible... someone needs to tell them that a cell phone on airplane mode does not send out an signal; they harassed this poor guy and all he wanted to do was listen to music and they told him to take his ear buds out even though his phone was off. The service and attitude was very poor and for the money I saved it was not worth it, I will pay a little more and get treated properly and get better service, and by the way the seats are very uncomfortable and do not recline; DO NOT FLY THIS AIRLINE.
Don't use they are RUDE and loose your luggage and never bother to fix the problem or contact you and you can't contact them you have to email and wait 30/60 days for a reply wth the SUCK!!!!!
This airline sucks. I tried calling Allegiant airlines to cancel my flight and have my money refunded because of the death of my mother. They said no!!! I couldn't even change it. My sister had booked a flight with Delta and they were understanding and refunded her money without trip insurance. I will never travel Allegiant Airline again and I will make sure all my family and friends know about Allegiant. Delta here I come!!! Thank you for taking care of my sister
I agree with all of the comments about ALLEGIANT AIR. They scammed me. I wanted to extend my ticket because I had three medical surgeries in the last two weeks. I even sent them a letter from the surgeon advising not to fly for reasons of pressurization that might cause me to bleed out on the flight. The airline is supposed to make a medical landing, but I doubt ALLEGIANT would do so. They have lost my business over $233.00, when they could have profited from my flights, I have almost 2 million miles on American Airlines and I have never had a problem since the 70's. ALLEGIANT has lost my business and a number of my associates. Customer Service should be most important to them; it appears they do not care. I hope they go bankrupt in the coming years---they deserve it and their employees deserve it. ALLEGIANT--"You Just Don't Treat People that Way!
nightmare flights- #1022 that were delayed because of plane mechanical issues, returned because of smoke and then cancelled fr om Missoula to Oakland on Thursday August 8. This was the worst flying experience of my life - and I flew 200 flights on SouthWest over 3 years. Between the 3 hour delay, then being threatened by airline staff that we must “board in 30 mins or the flight will be cancelled” Once the high pressure tactics to board fast were deployed- including having us sit on the jetway tunnel on the right, while the passengers de-boarded the plane on the left - some passengers didn't even have their boarding passes checked- hello TSA/FAA violation? Once “Hurried” onto the plane, we sat on the runway for 25 mins waiting for ONE plane to land. After 10 mins in the air, the smell of smoke filled the plane, which already had mechanical problems fr om Oakland- and we were shoved fast on it- and it could not have gotten a proper pre-flight inspection in such a short time – we were turned around to Missoula, greeted by fire trucks and a * airport powered down. After waiting for 2 hours to have powered turned on, wait in lines for hotel vouchers and 1 of the 4 taxis avail to drive us 20 mins across town to a seedy, seedy hotel – filthy, cigarette burn holes, stains, broken locks – I wouldn’t let my dog stay there And we were forced to use our own cash for this horrible ride to a nightmare hotel The flight was rescheduled and delayed til 5:30PM THE NEXT DAY – after having breakfast near the hotel, we went to the airport. “$8 per person lunch vouchers” were offered. Any lunch item was $10-$15 in the airport- wh ere could $8 buy a lunch in Missoula airport? Now after 30 mins on hold to see wh ere I should send the receipts- I am hung up on by the operator! BBB complaint ahead!
I have a flight in September from Austin Tx to Vegas, has anyone had any experience with that route for Allegiant, any info will help
Flew Bellingham to Vegas yesterday Flight was to depart at 12:02 but was delayed several times and finally left at 5pm Have been trying to reach an actual person to discuss the poor service and fact that not one thing was done for the waiting passengers...not even a meal voucher Question to Allegiant is....is this really how you do business?.. At the very least have someone in management who can handle the calls from unhappy passengers....
I've flown Allegiant Air many times in recent years with no problems. However, my last flight and subsequent attempts to use a travel voucher following Allegiant screwing up my last trip, have been disastrous. On my last flight, Allegiant did not have enough personnel available to get passengers checked onto a flight on 6/2/14, and wound up leaving 30 passengers stranded behind the gate while allowing the plane to take off on time. What happened following this showed me how little this airline cares about customer service. An hour after the scheduled take off time, an Allegiant employee advised the plane had taken off and that we would be contacted at some point with further instructions. Meanwhile, we all tried to get someone from Allegiant on the phone, without success as you just wind up on hold indefinitely. One of the passengers finally reached an actual employee, but was told initially that it was not Allegiant's problem as they were not at the airport 2 hours early. However, all the passengers were there at least an hour early, which is suggested by the sign at the airport. We were finally contacted several hours later, long after we had given up and had decided to drive to our destination instead. Eventually, a call was received from an Allegiant representative, who arranged for a flight the next day as well as vouchers for one way (not two way) flights to any of Allegiant's routes. However, our trip was shorted a day which completely messed up our plans for the week, combined with the fact the lost day was entirely due to Allegiant's negligence by not having enough personnel to check in all of the passengers on time. Furthermore, this was not due to over booking, as a friend was on the flight who confirmed there were at least 30 empty seats on the plane. This is just entirely unacceptable though to negatively impact the trips of 30 people all for the sake of the bottom dollar, as I've been told the likely reason for Allegiant's actions was to avoid fines from the FAA for late departures. To show even further how little this company cares about its customers, once I tried to use the travel vouchers to schedule a flight, I was told the dates were "blacked out" and that I couldn't use them. So basically the vouchers are completely worthless, as is this company. To add further insult to injury, after attempting to book the flight online using the vouchers, I learned Allegiant requires that you call to book a flight. However, after sitting on hold for 30 minutes and finally explaining to the guy that answered the phone that I was trying to use a voucher, he just hung up the phone on me. Upon calling back and sitting on hold for 30 minutes again, I was again hung up on while explaining I was trying to book a flight with a voucher. After trying a third time and getting a different person, i was told the dates were blacked out with no explanation as to why that would be the case. I also asked to speak with a supervisor, but was told one was not available to speak with. I just want everyone to know how horrendous the customer service at Allegiant is and to encourage anyone who reads this to never consider flying with this airline. Bottom line, Allegiant Air Sucks!
I agree with Tony G No one wants to talk to you but they will keep all your money and a voucher no one wants to talk to you or help you there customer service stinks cant even get to there corp.ceo or any one else they just laugh at us and tell us we are fools
Our flight times in August were changed. I've been trying all day to reach their customer service to see if there are alternatives. I wait on the phone listening to their ad and info which could be given when you actually talk to someone. I have not found a 1-800 number so I have incurred several long distance charges. I've sent an email and fax. I have not received any response. The change has caused a dilemma in my holiday plans in Vegas. I'm frustrated but I guess I'm not alone. Its the same day as you talk about June 19, 2014.
Guest : I've waited all day; no one ever comes on the line to help customers. I tried to book online, but the system charged me full airport luggage check price ($50) instead of the published $15 for checking a bag online! No other number work either. I give up. Worse service on the ground and in the air in America.
I've waited all day; no one ever comes on the line to help customers. I tried to book online, but the system charged me full airport luggage check price ($50) instead of the published $15 for checking a bag online! No other number work either. I give up. Worse service on the ground and in the air in America.
absolutely the WORST CUSTOMER SERVICE EVER!!!!!!!
LIARS!!!!!!! Do not believe anything about free or 2 for 1 Mystére tickets it is a total hoax!!!! I booked my room at treasure island through Allegiant because of this deal... now that I'm here in Vegas I'm told I have no tickets. Also when I call, allegiant tells me they do not offer these deals even when I'm looking at it online... I will never again book through this "quality" airline and wouldn't recommend it to even the most lowly ignoramus...
My family and I use allegiant almost 6 times a year at least and these comments are so funny, lol.. Tripflex doesn't cost 75 dollars, its 12.50 a flight. yea yeah they don't offer medical, they are not the only company that does that. stop being cheap and pay for trip flex. i've flown on other airlines and they have delays too! wow shocker. people expect allegiant to be like other airlines.. its the greyhound of the sky, walmart of airlines. Yet they expections are that of barneys new york or tom ford! Wake up, what other airline offers $50 from bellingham to vegas!? non stop direct flights, cheap, no frills. but point a to point b.. sign me up
I have flown your airline from Vegas to Pasco, WA; Twin Falls, ID (when you once flew there), and Boise, ID for the past eight years since I live in the Las Vegas area. This "final" trip I flew from Vegas to Boise on April 13, 2014 and returned on Thursday, April 17, 2014. In that five day period my departing flight from Boise changed three times; original departure time was 7:39 p.m. then on Monday I got the first text stating the departure time had changed to 11:00 p.m. from Boise, then on Tuesday another text said it was changing to 9 p.m. and when I got to the airport in Boise the Departing Boards informed travelers that it was leaving on time at 9:00 p.m. I had a 2 1/2 hr. drive to Boise and I was at the airport at 7 p.m. which was 2 hours prior to departure. I sat at gate B19 until 9:30 without anyone coming to the desk to announce to us passengers what the problem was. Then when they did finally give us the courtesy of at least telling us our plane had been detained and that we would be boarding another plane and that it now would be "open seat boarding". No one would be able to sit in their reserved seat. Do you not realize how many connections from both airports had to be changed and the many people who drove great distances to pick up returning passengers at Las Vegas had difficulties in making arrangements? No explanations were ever given that made any since. What in the world is happening to Allegiant Air that once was giving its customers low prices and affordable luggage fees. Now you have priced your service right out from under your Allegiant Air Customers. The seats are so confining and space to move freely is so obstructed, we with claustrophobia will never travel with you again. Disappointed greatly in Vegas!!
was anyone on the april 6th flight that was to leave at 8am.. but left at 3pm? Have they heard back from allegiant for a refund??
I booked 2 airline tickets round trip and sadly my mother really DID have a stroke and ended up in ICU. I emailed the airlines asap and was told that since we didn't SPEND additional money on "trip flex" there was nothing they could do. They don't CARE about medical or bereavement issues. I offered to provide documentation and was still told they would not even so much as offer a credit for a future flight. BOTTOM LINE: THIS AIRLINE SUCKS.... PERIOD.
NEVER Again! Flew out of South Bend IN, 3/14/2014. Flight was over an hour late departing. Passengers were furious when told the seats they paid extra for to have extra leg room, didn't even exist on this aircraft. None of the seat assignments matched. This was alll because they put us on an OLD Falcon Air plane, that obviously wasn't prepared for a flight. We were told "Sorry,there won't be any beverages on this flight...if you thought you were going to enjoy a cocktail or cold soda, you are out of luck". "We will be giving everyone a complimentary bottle of water and bag of pretzels. They had cases of warm water they broke open next to our seats and passed out to everyone. The lead flight attendant was reprimanding another flight attendant right in front of us, for switching passengers seats. Our return flight fr om Fort Lauderdale to Grand Rapids was even worse. I received the first delay notice of 45 minutes when we arrived at the airport. After checking in and asking the counter attendant if there actually was a delay, because after looking up at the digital display, it showed our flight leaving on time, she informed me they just hadn't had a chance to update it. Funny...I received a text over 45 minutes prior to this. Three more text alerts after getting to the gate. Our plane left 3 hours and 50 minutes late. We were first told that the plane left late in the morning. That was odd. Our plane was sitting outside the window for hours. We were then told our pilot had car problems and would get there as soon as he could. This was the story he relayed to us, once we finally boarded. Seriously?? No other pilots?? If in fact his story was true and he broke down in Alligator Alley, quite a drive from the airport, we should not have been misled for hours. We would have enjoyed our last day in Florida "outside" of the airport. All their hidden fees, from booking at a ticket counter to get a lower fee, to using debit, instead of credit to avoid higher fees, to their 40 pound weight lim it for baggage, is ridiculous. We always enjoyed the direct flights, but this was the last time we will EVER fly Allegiant.