Cebu Pacific Air Discussion

26 October 2018 07:10:00 Marc

what the hell happened here. payment received but booking was modified?

25 October 2018 01:10:00 Guest

Guest : I did not receive my itirenary receipt in my email I already paid yesterday in LBC same here I paid thru my DC but I havent received any confirmation email 😔

23 October 2018 09:10:00 Joyzel

Hi, I booked for 14 dvo-cebu flights. I made mistakes in entering my credit card info. After correcting them and clicking submit... I got a status of Payment Received. An error "Bookingwasmodified" occurred and no Itenirary was sent to me. I tried opening the Manage Booking but I cannot find my booking (I have no confirmation number)

22 October 2018 06:10:00 Guest

Guest : I did not receive my itirenary receipt in my email I already paid yesterday in LBC Kimberly Jane Miel : My name is James Mystery. I purchased a ticket for Kimberly Jane Miel from Grand Hope Travel agency in SM Mall, for her to fly from Davao to Cebu City on Nov 1. But I lost the ticket while moving to a new apartment.

21 October 2018 03:10:00 Melai Alilin

Aiva Nobleza : I have a problem, I cannot open our booking status. How did you resolved this?

21 October 2018 02:10:00 Kimberly Jane Miel

My name is James Mystery. I purchased a ticket for Kimberly Jane Miel from Grand Hope Travel agency in SM Mall, for her to fly from Davao to Cebu City on Nov 1. But I lost the ticket while moving to a new apartment.

20 October 2018 08:10:00 Guest

Hi, why is it keep showing those captcha, I can search the flight. Whenever I click those are you a human? It doesn't change, please help

20 October 2018 05:10:00 Guest

Clara : Hi good day, I booked my flight thru my credit card, unfortunately I didn’t receive any email confirming my flight. I’m currently living overseas and I’m afraid that it my might have any problems on my booking. Same thing happened to me, I used my DC and I received an sms that CEB already charged the amount. however, the booking isn't existing whenever I try to check.

20 October 2018 05:10:00 Guest

Hello guys my reference number for cebupac to pay thru cebuana got expired. Can someone help me how to get a new reference number? pls pls pls thanks

19 October 2018 05:10:00 Clara

Hi good day, I booked my flight thru my credit card, unfortunately I didn’t receive any email confirming my flight. I’m currently living overseas and I’m afraid that it my might have any problems on my booking.

19 October 2018 04:10:00 Guest

Julie : Hi All, Just go Under beta.cebupacificair.com/Manage/Retrieve ... and on the bottom right side put: don't have my booking number. You will get your itinerary this way.I already did but it says my booking did not exist

19 October 2018 04:10:00 Guest

I did not receive my itirenary receipt in my email I already paid yesterday in LBC

15 October 2018 07:10:00 Sheila Remoquillo

I have a problem, I cannot open my booking status.

15 October 2018 03:10:00 Aiva Nobleza

I have a problem, I cannot open our booking status.

 

13 October 2018 02:10:00 Guest

No itenerary sent to my mail yet. I already paid for my ticket yesterday at BDO ATM. Pls help.

10 October 2018 04:10:00 Guest

Hi my Paypal got debited but the booking reference number showed as canceled and is asking me to pay for the ticket again. Can you please refund my money thanks, I'll dispute it with Paypal if you don't do something about it

10 October 2018 01:10:00 Guest

Hello, I have paid for a flight i booked through your website. I paid in BDO yesterday but I did not get the confirmation yet from Cebu Pacific- it says ticket on hold.

09 October 2018 09:10:00 Guest

Guest : MR : there was an error while we process your payment. Please try again or try a different form of payment." payment collected already...??? What should we do now? Fredda : I already paid my two way ticket thru one of your payment center but i haven’t received confirmation or itinerary yet. What to do! Guest : Guest : Gud am may i ask my mother is a senior citizen today I was trying to book here a flight online one way davao to manila and i didnot receive any confirmation or email that the tikect was confirmed just "there was an error while we process your payment. Please try again or try a different form of payment." than i tried to book again same happened did not receive any email or a confirmation keep saying pending than I checked my credit card there are 2 bookings are confirmed for the same person may I know if you can help thanks

08 October 2018 07:10:00 Guest

what do you mean by authorizationexceedmaxdaysout

07 October 2018 05:10:00 Guest

MR : there was an error while we process your payment. Please try again or try a different form of payment." payment collected already...??? What should we do now? Fredda : I already paid my two way ticket thru one of your payment center but i haven’t received confirmation or itinerary yet. What to do!

06 October 2018 08:10:00 MR

there was an error while we process your payment. Please try again or try a different form of payment." payment collected already...??? What should we do now?

06 October 2018 08:10:00 Fredda

I already paid my two way ticket thru one of your payment center but i haven’t received confirmation or itinerary yet. What to do!

05 October 2018 04:10:00 Guest

Please help, ive just booked our flight and paid to BDO as payment center but i havent received any confirmation or itinerary yet. our flight will be tomorrow morning already. PLEASE HELP

04 October 2018 10:10:00 Guest

Hi, I paid my booking flight thru 7/11 store but i didn't receive any itinerary. It says your booking is closed. I paid already but what happened. Please response. I need to go home.

03 October 2018 06:10:00 Melisa Towey

I paid my booking flight in the bank but it says im booking still on hold? How come its still on hold? My flight detail is 5J901. Dec 18 bound to Caticlan

03 October 2018 03:10:00 Guest

Guest : Hi I need to have a copy of my official receipt. The system generated did not came correctly. I think there was an error . Booking ref : S9J8JI this is Cebu Pacific Airline booking

02 October 2018 01:10:00 Delmer

Booking is closed

24 September 2018 05:09:00 Guest

Guest : Hi, is everyone else experiencing this issue? i can't manage my booking. help! Same here.

22 September 2018 10:09:00 CHAB

what does the "Error encountered please re-try." in my e receipt mean?

21 September 2018 01:09:00 Rea Jane

How can I rebook my flight and how can I add baggage

21 September 2018 01:09:00 Guest

How can I rebook my flight and how can I add baggage

20 September 2018 04:09:00 Guest

I had the same issue..i booked this morning and payed using my account but i was still put on hold.tried messging their twitter and facebook but ive got no response..will we be able to refund the whole payment?i will also ask my bank if they can do something about it..so annoying Cebu pacific

19 September 2018 06:09:00 Guest

403 forbidden code issue

19 September 2018 05:09:00 Guest

Guest : Gud am may i ask my mother is a senior citizen today I was trying to book here a flight online one way davao to manila and i didnot receive any confirmation or email that the tikect was confirmed just "there was an error while we process your payment. Please try again or try a different form of payment." than i tried to book again same happened did not receive any email or a confirmation keep saying pending than I checked my credit card there are 2 bookings are confirmed for the same person may I know if you can help thanks

19 September 2018 05:09:00 Guest

Mamao : Just made my booking and it was unsuccessful, but deducted the amount from my credit card.. Will it be refunded to me, what should i do to rebook again using the same amount? Mamao : Just made my booking and it was unsuccessful, but deducted the amount from my credit card.. Will it be refunded to me, what should i do to rebook again using the same amount?

17 September 2018 05:09:00 iylen

I experienced this also last june. I wasn't able to get my ref num bec it showed that my cc was declined. But I called the bank and my account was deducted.until now i been calling cebu pacific hotline and email.. since the bdo is requesting for a copy of the said booking. pls. help me.

14 September 2018 01:09:00 mj

hey guys. had the same issue havingroblem booking online. I would suggest always ask through them through social media like Twitter. they always reply and help you. thanks

13 September 2018 06:09:00 Mamao

Just made my booking and it was unsuccessful, but deducted the amount from my credit card.. Will it be refunded to me, what should i do to rebook again using the same amount?

13 September 2018 04:09:00 Guest

Gud am may i ask my mother is a senior citizen today I was trying to book here a flight online one way davao to manila and i didnot receive any confirmation or email that the tikect was confirmed just "there was an error while we process your payment. Please try again or try a different form of payment." than i tried to book again same happened did not receive any email or a confirmation keep saying pending than I checked my credit card there are 2 bookings are confirmed for the same person may I know if you can help thanks

13 September 2018 04:09:00 Guest_Kristine

Guest kai : Hi Hello i booked a flight earlier after i process my cc payment which shows already approved the website closed and i was not able to get my ref no. I experienced this also last night. I wasn't able to get my ref num bec it showed that my cc was declined. But I called the bank and my account was deducted.

12 September 2018 04:09:00 Guest

PLEASE DO SOMETHING Guest : same here..what should i do???? Guest : Good Day. What's that mean if your booking is "Closed" But the transaction is :Approved" Hoping for your reply. Thank you. Raphael : Jay : Hi. I paid for my booking within 24hours through 1 of the payment centers. I did not receive a confirmation and after 24hours, it says 'booking closed'. did you guys also experienced the same issue? anu ba dpat gagawin nito? hindi pa open cust.serv nla. Same! I am currently experiencing it also. But I used credit card. But still, the same thing happened; booking was closed but my credit was deducted.

12 September 2018 04:09:00 Guest

SAME ISSUE. PLEASE DO SOMETHING CEBU PACIFIC. Guest : "ERROR: Sorry, there was an error while we process your payment. Please try again or try a different form of payment." But the payment was already deducted in my bank account.

12 September 2018 04:09:00 Guest

On my booking it says that my Booking is Closed. BUT CEBU PAC ALREADY DEDUCTED THE AMOUNG ON MY ACCOUNT. Please do some action please!

12 September 2018 03:09:00 bop

Same here, payment not process. what could be the reason, already ask the thru Twitter but no reply. They seem to be silent about this baka I anticipate na pagtaas ng surcharge??!!

12 September 2018 09:09:00 Marie_Kuwait

Guest : Good Day. What's that mean if your booking is "Closed" But the transaction is :Approved" Hoping for your reply. Thank you. Hi did you get any reply from them? I had the same issue just last night. It was already deducted from my foreign bank account but my put on hold.

12 September 2018 06:09:00 Guest

"ERROR: Sorry, there was an error while we process your payment. Please try again or try a different form of payment." But the payment was already deducted in my bank account.

12 September 2018 02:09:00 Guest maw

ERROR: Sorry, there was an error while we process your payment. Please try again or try a different form of payment. why???????

12 September 2018 12:09:00 Guest kai

Hi Hello i booked a flight earlier after i process my cc payment which shows already approved the website closed and i was not able to get my ref no.

11 September 2018 12:09:00 Liza

Would like to request for an official receipt, transaction ID is 183663130 and booking reference is HKYQ5R. tks

10 September 2018 07:09:00 Guest

Did some1 help you sir regarding this matter? I have same problem with you.