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EasyJet Discussion

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14 March 2016 06:03:00 Guest

Guest : I would like to know why easyjet have decided to stop all flights from Gatwick to duesseldorf. The flight is allways booked out. Me too! There was once a brilliant early morning flight but that went too. How can they claim to be a business friendly airline when this happens?

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11 March 2016 11:03:00 Guest

I would not be to upset as the future does not look good for this abusive bunch of clowns they are now being found out , so don't book to far ahead.ztho9 Easyjet´s economic abuse of a 17 year old girl. My daughter has been in England for an English course during the month of July 2014, leaving with EASYJET fr om Valencia to Gatwick with flight Nº EZY5226 on the 28th of June 2014 and coming back on the 27Th of July 2014 with flight EZY5221. Due to the extremely strict luggage regulations of EASYJET she did have one suitcase of exactly 20Kg. and one hand luggage with the exact measures of 56 x 35 x 21 cm. The maximum sizes of the hand luggage allowed by EASYJEST are 56 x 45 x 25 cm. On the way to Gatwick, flight Nº EZY5226 on the 28th of June 2014 she passed all controls, even the control of the measurements of the hand luggage in Valencia without any problem, due to the fact that the sizes of the hand luggage are inferior to the maximum sizes allowed by EASYJET, there was no problem whatsoever. So far so good nevertheless on the 27/07/2014 in Gatwick she passed all controls without any problem until she got to the gate and was stopped by an EASYJET employee and was told that she had to pay 45 Pounds because of the fact that here hand baggage was too big. As she was very much aware that the sizes where inferior of the maximum sizes allowed, she defended herself indicating that she travelled with the same hand luggage from Valencia to Gatwick without any problem. The EASYJET employee got kind of unpleasant and informed my daughter that she had to pay otherwise she could not take here flight back home. My daughter informed the employee that she did not have 45 Pounds with here; she had spent the money during the month she had been in England. The employee informed her that this was not her problem, she had to stay and could not go home to Valencia. As you can imagine my daughter of only 17 years old got very nervous and tried ones more to solve the problem informing that the sizes wh ere inferior to the maximum sizes allowed by EASYJET. The answer of the employee was I don't give a * you are not going anywhere if you don´t pay. Being desperate now she asked a friend on the same flight for the money which she got without any problem. She went back to the very unpleasant employee to pay the 45 Pounds in cash. When she arrived and wanted to pay she was told that payments could only be done by credit card. My daughter of only 17 years does not have a bank account or a credit card so she informed the employee about this, ones more my daughter was told that this was not the problem of the employee Finally the problem was solved by the same friend who paid with her credit card and my daughter who had almost gotten a nervous breakdown, could finally fly back home to Valencia. This has been a case of economic abuse to a minor by a multinational; EASYJET, which I think is UNACCEPTABLE.

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02 March 2016 04:03:00 Guest

I would like to know why easyjet have decided to stop all flights from Gatwick to duesseldorf. The flight is allways booked out.

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30 January 2016 07:01:00 Guest

My son and I are flying from Inverness to Bristol just with hand luggage do we still need ID. I have a driving licence so no problem. My son is 21 years no driving licence and no passport just a young scot card valid till 2020 do we still need ID.

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19 January 2016 09:01:00 Guest

Can anyone help me with the Flight details of London Gatwick to Nice Cote D'Azur on 30/03/2015? The flight was delayed by 3 hours and i have just found out that i could apply for compensation but i have no longer have my boarding pass oe flight number details etc.

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31 December 2015 08:12:00 shauna leanne magill

i have just booked a flight from belfast 2 liverpool on the 8 jan and didnt get chance to write down my id number what do i do

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20 December 2015 12:12:00 Guest

I have 5 return flights booked next week with 4 pieces of hold luggage. Have checked in and printed off the boarding passes and now 2 people are not able to come. I am not sure how the hold luggage was booked under what names but would the 3 remaining passengers be able to have a luggage each given we had paid for 4 anyway

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03 December 2015 03:12:00 Guest

has anyone been advised by easy jet staff to purchase a replacement suitcase when their baggage handlers have completely destroyed yours, told to keep receipt and claim reimbursement, only to be later told by their claims department that the terms and conditions on their site states they are not responsible for this? Interested to read anyone else's experience of this, as at the moment I am left £75.00 out of pocket.

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16 November 2015 05:11:00 Guest

I booked a flight fr om London to Paris for my young son and myself on the Thursday before the tragic event unfolded. I called to cancel well within my 24-hour time lim it and due to the time difference the office was closed so I sent a few emails and today I called to receive what was the worst customer unservice ever! No, they will not refund me... This is unacceptable and disrespectful! I will continue to fight for my refund! Tasher Walters

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22 October 2015 10:10:00 Guest

Arrived at Pisa airport yesterday , with boarding card printed 10 days before ,to find flight had been cancelled. On enquiring at ticket office airport authorities had been advised 20 days before of this cancellation A group of 13 had flown out from Luton to Pisa on 14 th October. Alternatives offered were a flight 7 hours later to Gatwick , with a substantial journey to retrieve car or even further to Manchester with same problem of car retrieval.

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12 October 2015 03:10:00 K. Clarke

Easy Jet cancelled out flight from Southend 3rd October, they said that due to the fog, the plane couldn't land so it diverted to Stanstead, then the crew were out of time. (The planes before and after ours all managed to land and take off again) No replacement crew available we were told so we were bused to Luton, left in a hotel out of town to wait for another bus to collect us the following morning and fly out of Luton. Now we are told that this was an Extraordinary occurrence so we will not be compensated for our 24 hour delay how can their customers be herded like cattle then ignored and then basically told to 'get on with it'!

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16 August 2015 10:08:00 E. Nielsen

DO NOT FLY EASYJET FROM LUTON! I arrived in plenty of time for checkin early August 7, but due to overcrowding and understaffing Easyjet could not check me in in time, so I missed my flight. 21 other passengers headed for Copenhagen also missed the flight and Easyjet provided absolutely no service. Understand this happens EVERY DAY. Let me repeat: DO NOT FLY EASYJET FROM LUTON.

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30 July 2015 08:07:00 Stephanie

Worst company I've ever come across. Booked my flight 3 weeks in advance and when showing up to the airport 2 hours before my flight even though only having hand luggage, and they had overbooked the flight. Me and 3 other passengers couldn't board, including a mother with her baby, and next available flight was 4 days later. Spent 6 hours in the airport with rude staff and no information or help. Still haven't received compensation or a refund.

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30 July 2015 06:07:00 Sandra Milner

I booked a flight from Gatwick London to Murcia Spain on Sunday 5th July 2015 at 21.33pm travelling on the following Thursday to see a very ill relative. I cancelled on Monday 6th July 2015 at 17.20pm well within the 24 hours for a refund to be made to me less the £30 cancellation fee as the prognosis for my relative's health was very poor. I have now written 3 times in email form to Easyjet customer services, they give me references 109344817 109550329 109715729 Each time they say a customer service member will contact me within 7-10 days. Nothing happens. Is it time to start writing to the papers and the CEO

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26 July 2015 04:07:00 Guest

Had a similar experience. Sad that there is no regulations that protect from such misrepresentations and over sights by the airlines. Guest : Worst airline officially is Easy Jet! They checked us in only to off load us on the plane, saying my son's passport was not valid for long enough to take the flight. They didn't have the courtesy to tell us this when we entered the dates on their website while purchasing the ticket nor at the check in counter. It's only once we were almost on the flight that they 'noticed', so they could charge us the full amount as non cancellable! Con job at its best!!

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25 July 2015 09:07:00 Guest

Worst airline officially is Easy Jet! They checked us in only to off load us on the plane, saying my son's passport was not valid for long enough to take the flight. They didn't have the courtesy to tell us this when we entered the dates on their website while purchasing the ticket nor at the check in counter. It's only once we were almost on the flight that they 'noticed', so they could charge us the full amount as non cancellable! Con job at its best!!

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18 July 2015 01:07:00 Guest

We have been trying to contact you for three days now at the moment been waiting on phone cor fifteen minutes. We have been charged twice for our booking also amounts are wrong we have always travelled easy jet but never again we are both disabled and In our 70's we cannot afford these phone calls please could you contact us at 01264 720378 we are still waiting have also sent emails.Mrs betty Dean and Mrs Sheila parker flight ref ROD84RG35ENW

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05 July 2015 04:07:00 Guest

Nightmare stag party groups on airline. Not control by staff, just served more alcohol to group, already shouting, swearing and breaking wind. Never will I fly Easyjet again. I felt threaten this group could get out of control and impact on my security. I think Easyjet has a Duty of Care, in this case it wasn't met.

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30 June 2015 10:06:00 P Matthews

foreign call centre / rude and unhelpful staff/ took an hour and 10 minutes to get answer on the phone. wont fly with them again.

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30 June 2015 06:06:00 Guest

I have recently had to cancel 2 return flights from London to Toulouse due to a change in our family circumstances meaning we can no longer travel. (Bear in mind we live in Brisbane, Australia & don't get over to Europe frequently!!) I understand that EasyJet is a "no refund on fares" airline but I think it is EXTRAORDINARY greed for them to refuse to refund all the "extras" that we had to pay for like a seat with leg room & luggage allowance. 0/10 Easyjet and you were not even particularly cheap to start with. Sleasy-Jet I should say.

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24 June 2015 09:06:00 Guest

24june2015 - sitting in Madrid Apt waiting for 5480 to LGW it is 2hrs 25,mins delayed and EZY have given us a voucher for EUR4.5 - deep joy! Delay caused by broken plane in Thessaloniki earlier and of course there are no spares at LGW. Now we arrive back at 00:15 and will struggle to get home without spending a fortune on taxis. Please forgive me BA I will not forsake you for a couple of quid ever again. Over to Room 101 for EZY the so called business airline aja over stuffed bycket shop.

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05 June 2015 09:06:00 disgusted

I tried to change the date of the car hire booked with easy jet (europcar) Europcar were amazing and there was no charge for changing as long as I did this 2 hours before pick up time. BUT I had paid easy jet and they would not refund any money as they said "we are a non refundable airline" NEVER book a car through easy jet. Europcar, said that they keep having this problem and they are not charging easy jet, but easy jet are holding onto the money

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09 April 2015 08:04:00 Guest

How on earth do you claim on Easyjet price promise! What a complete joke. You can only do it by phone. I've tried 3 times at different times of the day and cannot get an answer.....even though I waited 20 mins, 25 mins and 30 mins. At this rate the £42 price drop of my tickets will be eaten up by phone charges. What a total rubbish customer service line......!!!

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26 March 2015 12:03:00 Guest

Can I travel from Bristol to Edinburgh with a citizen card? can't get a straight answer from easyjet themselves

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30 January 2015 12:01:00 Guest

Interesting, same thing happened to my daughter Nice London last weekend, but they failed to realise that I was also there and the bag was not out of gauge. She was picked upon indiscriminately as a soft target. They said that she could not take the bag. Worse still they moved her phone and passport out of her reach which is a violation of her human rights. Im afraid that this is what this airline does - it shouts and bawls at what they consider to be vulnerable people. It has run in the veins of the company at Nice for years and now manifests itself as worse than ever before. Unless it's vital, we will never use them again. Rude, threatening staff trying to extort money to boost revenue for no reason at all. Guest : Easyjet´s economic abuse of a 17 year old girl. My daughter has been in England for an English course during the month of July 2014, leaving with EASYJET fr om Valencia to Gatwick with flight Nº EZY5226 on the 28th of June 2014 and coming back on the 27Th of July 2014 with flight EZY5221. Due to the extremely strict luggage regulations of EASYJET she did have one suitcase of exactly 20Kg. and one hand luggage with the exact measures of 56 x 35 x 21 cm. The maximum sizes of the hand luggage allowed by EASYJEST are 56 x 45 x 25 cm. On the way to Gatwick, flight Nº EZY5226 on the 28th of June 2014 she passed all controls, even the control of the measurements of the hand luggage in Valencia without any problem, due to the fact that the sizes of the hand luggage are inferior to the maximum sizes allowed by EASYJET, there was no problem whatsoever. So far so good nevertheless on the 27/07/2014 in Gatwick she passed all controls without any problem until she got to the gate and was stopped by an EASYJET employee and was told that she had to pay 45 Pounds because of the fact that here hand baggage was too big. As she was very much aware that the sizes where inferior of the maximum sizes allowed, she defended herself indicating that she travelled with the same hand luggage from Valencia to Gatwick without any problem. The EASYJET employee got kind of unpleasant and informed my daughter that she had to pay otherwise she could not take here flight back home. My daughter informed the employee that she did not have 45 Pounds with here; she had spent the money during the month she had been in England. The employee informed her that this was not her problem, she had to stay and could not go home to Valencia. As you can imagine my daughter of only 17 years old got very nervous and tried ones more to solve the problem informing that the sizes wh ere inferior to the maximum sizes allowed by EASYJET. The answer of the employee was I don't give a * you are not going anywhere if you don´t pay. Being desperate now she asked a friend on the same flight for the money which she got without any problem. She went back to the very unpleasant employee to pay the 45 Pounds in cash. When she arrived and wanted to pay she was told that payments could only be done by credit card. My daughter of only 17 years does not have a bank account or a credit card so she informed the employee about this, ones more my daughter was told that this was not the problem of the employee Finally the problem was solved by the same friend who paid with her credit card and my daughter who had almost gotten a nervous breakdown, could finally fly back home to Valencia. This has been a case of economic abuse to a minor by a multinational; EASYJET, which I think is UNACCEPTABLE.

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23 August 2014 11:08:00 Guest

Easyjet´s economic abuse of a 17 year old girl. My daughter has been in England for an English course during the month of July 2014, leaving with EASYJET fr om Valencia to Gatwick with flight Nº EZY5226 on the 28th of June 2014 and coming back on the 27Th of July 2014 with flight EZY5221. Due to the extremely strict luggage regulations of EASYJET she did have one suitcase of exactly 20Kg. and one hand luggage with the exact measures of 56 x 35 x 21 cm. The maximum sizes of the hand luggage allowed by EASYJEST are 56 x 45 x 25 cm. On the way to Gatwick, flight Nº EZY5226 on the 28th of June 2014 she passed all controls, even the control of the measurements of the hand luggage in Valencia without any problem, due to the fact that the sizes of the hand luggage are inferior to the maximum sizes allowed by EASYJET, there was no problem whatsoever. So far so good nevertheless on the 27/07/2014 in Gatwick she passed all controls without any problem until she got to the gate and was stopped by an EASYJET employee and was told that she had to pay 45 Pounds because of the fact that here hand baggage was too big. As she was very much aware that the sizes where inferior of the maximum sizes allowed, she defended herself indicating that she travelled with the same hand luggage from Valencia to Gatwick without any problem. The EASYJET employee got kind of unpleasant and informed my daughter that she had to pay otherwise she could not take here flight back home. My daughter informed the employee that she did not have 45 Pounds with here; she had spent the money during the month she had been in England. The employee informed her that this was not her problem, she had to stay and could not go home to Valencia. As you can imagine my daughter of only 17 years old got very nervous and tried ones more to solve the problem informing that the sizes wh ere inferior to the maximum sizes allowed by EASYJET. The answer of the employee was I don't give a * you are not going anywhere if you don´t pay. Being desperate now she asked a friend on the same flight for the money which she got without any problem. She went back to the very unpleasant employee to pay the 45 Pounds in cash. When she arrived and wanted to pay she was told that payments could only be done by credit card. My daughter of only 17 years does not have a bank account or a credit card so she informed the employee about this, ones more my daughter was told that this was not the problem of the employee Finally the problem was solved by the same friend who paid with her credit card and my daughter who had almost gotten a nervous breakdown, could finally fly back home to Valencia. This has been a case of economic abuse to a minor by a multinational; EASYJET, which I think is UNACCEPTABLE.

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21 August 2014 05:08:00 Borys

Attention! Systematic abuse of consumer rights by airline EasyJet - collecting statements for claim. Due to repeated facts of violations of consumer rights by airline EasyJet, as well as direct infringement and facts of deliberate rough usage of luggage of passengers , which resulted in property damage, legal company Legal Solutions Center" gathers all such facts and statements of injured persons to prepare a collective claim to the airline EasyJet to compensate moral and material damage. Send us all questions and statements by e-mail the law firm: aea@legalcenter.com.ua

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03 August 2014 09:08:00 Guest

I think Easy Jet are rubbish. We had to cancel some flights this August due to a serious illness within the group, but they refused to refund us any money saying instead that we could rebook. We want to rebook for next August, but we are only allowed to book up to March 2015. They are also going to charge us £70 per person to change the booking, which we will need to do twice as we will need to rebook again (after March) for an August 2015 flight. So far the cost of 7 seats is costing us £3,700 for one week...!!!so much for the cheap airline...!!!

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27 July 2014 07:07:00 Ivan

On Thursday 24th July 2014 I booked a flight from Nice (France) to Bristol (UK). Pre-Checked In automatically online night before with Passport Details. As I have been flying before to UK without a passport but with a valid ID Copy (im Italian) I had already questioned the validity (with success to be boarded) previously with British Airways. So i said myself lets take the international Passport which is highly sophisticated and a strong reference for validity on travel! Much to my surprise. Arrive at Boarding Gate and put myself in line, I show Boarding Ticket and Passport when my turn is on (Gate shown on ticket was 26 , the actual gate ended up being 27?!?, very confusing already!). So it must have been my bad day, because the lady in a very rude way does ask me in italian language: "What I'm going to do in Bristol" Hey wait a moment (thinking). I'm your client !! Not some badass from the street, and I actually care to dress nice, be polite to people and treat anyone (no matter what) with some gentleness. The lady surely not! My response is: I'm going to travel and study, i've got some courses booked. And besides of that it's my business. We are allowed to travel within Schengen don't we? The lady answers back in a rude way once more: Show me your credit card. I'm saying: "Why credit card??? I paid my flights and have boarding ticket, passport! Let me move on" She sees my resistance growing and ask me to wait letting other people board in ! So i start to loose temper and she accuses me of not being italian! She says my accent (i haven't lived since 10 years in italy but am fool blood italian) is not correct and calls the police. At that point I start to film with my camera and she quit nervous threatens me that this is not allowed being a airport ! Well, who cares I say, we need to see what a bad customer service you have! Rude people deserve to be exposed. That said, two frenchmen police officers arrive. I approach them with my camera on, they do not seem disturbed. In French ( i speak 5 languages) i explain the situation and they quickly already understand me! But to much pain , they cannot do anything. They ask me to cancel the videos which i do , to bad it would have been great to show it in Youtube. So the lady continues to accuse me of not being italian for my speaking is not good. She says she won't talk to me because I don't use the FORMAL way! This is the reason why I dont get allowed on board. Because I talk to this rude lady in a INFORMAL WAY!! I explain this to the officers, which would like to help me and seem bewildered just like me. End of the Story: The Flight leaves without me on board. I am italian citizen , with passport, ticket boarding flight , no criminal activity, 100% regulated and Easy JET won't allow me to go on a flight !??????? I lost a course (paid 495 ), booked accomodation (50) and the flight (80). I collect luckily my baggage that has been kept in NICE, and then walk to the supervisor of Easy Jet. She talks in Italian (by the way I really 5 languages!), and I converse about 20 minute explaining the situation. She tells me: You please understand that we have many false passport from Italy trying to go to UK! Well I say: Do i look like from Southern Albania or else??? I have pale skin being from northern Italy! And I ask don't I talk well Italian??? Your co-worker accused me of not speaking italian!! The supervisor says NO You talk good italian, a slight accent (of course I lived abroad for 10 years!). So she prints out a ticket for the next day, same flight. I loose nerves and money and all connections that i had booked but will save some part of the courses. Just HASSLE really !!! Hassle and being treated like a criminal. I explain that this is the last TIME I will fly with this company, and I surely will. I won't even * my time trying to reach a CUSTOMER SERVICE. what will they effectively do?? No-Thing. RUDE RUDE RUDE This situation is out of any normal conditions and I have been treated like an immigrant bein EU-Citizien.

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16 May 2014 08:05:00 Guest

Will not be flying with Easy Jet again, I am 7 month a Pregnant and I asked one of the staff on the plane to help carry my luggage down the steps of the plane. She just looked at me to see no and turned her back. This lovely girl over heard in disgrace and offered to carry my bag down the flight of steps. Thought that was very rude, I thought they were there to help obvious they only good for serving food and drink.

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09 April 2014 06:04:00 airlinesurvey

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07 April 2014 10:04:00 marsha

I'm Marsha Goodman, and I'm a Mortgage Loan Officer committed to helping all of my clients fully explore their home loan options and feel confident about their choices. In my 35 years of experience working with third party affordable housing assistance programs, conventional conforming and "jumbo loans", government loans, home equity lines of credit and investment property loans and more, I've been able to share my knowledge of the mortgage industry and especially the Peartrees City market. My website offers resources and calculators for your convenience, and Im available to assist you at any point along the way toward meeting your home loan goals.Email Us:fasterloanservice@gmail.com

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07 April 2014 10:04:00 E.Nyarko

l was supposed to travel on the 27th of February 2014 to Zürich but l was rather flown Geneva and l was told that l would be compensated with 250 EUR. But l up till now l have not heard from you.l am still waiting for the compensation. Edward Nyarko nyarko196@yahoo.com

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04 April 2014 12:04:00 T. Kaur

Worst Airline of the century...Don't travel

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30 March 2014 10:03:00 Guest

A THIRD-RATE AIRLINE THAT TREATS CUSTOMERS LIKE SECOND-CLASS CITIZENS. I recently flew with EASYJET; never again! If you want to be treated like cattle, run to a gate at the end of the airport that doesn't even have a bathroom, stand on endless lines, be charged outrageous fees for luggage that does, in fact, fit on the plane, and end up paying the same money -- or more! -- than a reputable airline, then this is the airline for you. Their staff is rude, nasty and treat you like you are a criminal. And demand that you pay for the privilege! My friend and I ended up paying 100 Euros extra to this third-rate airline for nothing; believe me, we're gonna get our money back. And if they won't give your money back for these so-called baggage fees, which you were forced to pay, dispute the charge with your credit card company and call Investor Relations or the Press Office, which have real live people there who will actually answer your call. EasyJet will never, get our business again! One other thing -- those rude, condescending gate agents are outsourced from another organization -- in our case it was Menzies Aviation (could be company-wide). Go on their website and write/call them as well.

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29 March 2014 11:03:00 Steph

Always try to use Easy jet, they are excellent. leg room brilliant service excellent, price the best. knowing seats are booked is great as is on line booking, cant be faulted in my eyes

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26 January 2014 06:01:00 Guest

Guest : I purchased my ticket through EasyJet to have a lasting memorable experience in Amsterdam and I was unable to used the voucher because the manager at the gate refused to inform the bus driver who was still at the gate and had not pulled off to not let me one the flight. I was checked in and did not have a bags with me. It would have been no problem for him to allow the bus driver to let me on the bus that was transporting the customers to the actual plan for takeoff. The airline worker at the time had not completed the final count and printout with the flight information for the flight (I know this because I stood there with him while he did it after I was told I could not get on the bus). As a first-time traveler with EasyJet I am highly upset with the treatment that I received. I strongly believe that there could've been something done to help accommodate the situation. Instead I was escorted out of the terminal and back to entrance of the airport. My friends and I were embarrassed for the action that was taken without explanation by the employee. For nothing to have been done and the nasty attitude I received from EasyJet employees I would never take another flight with you guys. I would make sure that I write a review, tweet, and blog. I am forced to use all social media outlet as my treatment with your company was unjust. I am a frequent flyer and I have traveled all over the world to add my experiences on my blog. I was hoping that I would be able to add a new and exciting experience to my blog, but EasyJet has given me no other option because I was shown that begin a customer was not valued at all. My experience was HORRIBLE!!

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25 January 2014 11:01:00 Guest

25/01/14 VERY BAD EXPERIENCE IN BEN GURION AIRPORT. GROUND STAFF RUDE ,NOT VERY FRIENDLY

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25 January 2014 11:01:00 Guest

at airport got wrong information from the ground staff ,and very rude behaviour

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20 November 2013 02:11:00 Guest

I purchased my ticket through EasyJet to have a lasting memorable experience in Amsterdam and I was unable to used the voucher because the manager at the gate refused to inform the bus driver who was still at the gate and had not pulled off to not let me one the flight. I was checked in and did not have a bags with me. It would have been no problem for him to allow the bus driver to let me on the bus that was transporting the customers to the actual plan for takeoff. The airline worker at the time had not completed the final count and printout with the flight information for the flight (I know this because I stood there with him while he did it after I was told I could not get on the bus). As a first-time traveler with EasyJet I am highly upset with the treatment that I received. I strongly believe that there could've been something done to help accommodate the situation. Instead I was escorted out of the terminal and back to entrance of the airport. My friends and I were embarrassed for the action that was taken without explanation by the employee. For nothing to have been done and the nasty attitude I received from EasyJet employees I would never take another flight with you guys. I would make sure that I write a review, tweet, and blog. I am forced to use all social media outlet as my treatment with your company was unjust. I am a frequent flyer and I have traveled all over the world to add my experiences on my blog. I was hoping that I would be able to add a new and exciting experience to my blog, but EasyJet has given me no other option because I was shown that begin a customer was not valued at all. My experience was HORRIBLE!!

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24 October 2013 06:10:00 Guest

Dear Sir or Madam at EasyJet, we are three MBA-students fr om the Berlin School of Economics and Law and we are currently working on a case study for Supply Chain Management. We are especially interested in the implementation of 'Lean principles' - and in this regard we have discussed the success of EasyJet in doing so. As we want to base our findings not exclusively on internet research, previous studies or annual reports, we were hoping that we could get the opportunity to speak with someone in your company who was responsible for the development and/or the implementation of the 'easyJet lean programme'. We are of course aware that time is valuable and would not ask for more than 30mins to an hour for the meeting. We would very much appreciate if someone who was involved in the above mentioned processes would take the time to share his or her experiences and expertise. All that will be discussed is exclusively for educational purposes in the context our our MBA program at the Berlin School of Economics and Law. In terms of location we are of course happy to travel to Luton, Hamburg or wh erever it is most convenient. Regarding time we are also fairly flexible as we do not need to present our results until the beginning of February 2014. In addition we would of course be happy to provide you with more information on us, our MBA program and the school. If you are not responsible for those kind of activities, could you please advise us the contact person. Thank you very much in advance and we look forward to hearing back from you. Best Regards, Anastasiya Sizikova sizikova.anastasiya@gmail.com

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22 October 2013 11:10:00 Vladimir Gajic

easyJet is joke.I was travelling at 9.10.2013 at 13h 30; fr om Milan to Belgrade.Fly attendant called Angela did yell on my wife.She did not have badge with name and during take off she was sending SMS.When I sad that I am going to complain about heer she just sad "do it I wish you good luck".Her college called Katerina (they both speak Polish) wh ere even worse.At some point child spilled some rubish on the floor.She cleaned that and then she show to her friend Angela that she wants to * him.This is going to be great news in the world press.I complain to Head Office about this incident and nobody answered me.So, my advice is AVOID easyJet.Two dollars company is having two dollars services.

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29 September 2013 07:09:00 Frances

Overall RatingValueComfortIn-flight EntertainmentFoodCustomer ServiceIt's really what you would execpt fr om a low cost airline. Cheap economy flight from London to Dublin. I had a ten kilogram carry on over-night bag, which is apparently the lim it and I heard they can make problems if you have a purse or other bag. There is a bus that takes you to the plane and our flight was delayed as they were servicing an issue. There is not a lot of room on the plane as you would execpt. Some people had luggage that couldn't fit in the baggage overhead so they had to put it under seats further contributing to it less leg room. Overall, cheap and easy to get tickets but uncomfortable and delays are the main issue,

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29 September 2013 05:09:00 Ron

Overall RatingValueComfortIn-flight EntertainmentFoodCustomer ServiceI had a return fgliht from Melbourne to Hong Kong with Cathay Pacific and the plane was full and the staff did not cope with that well. Food was standard plane food. Staff, while professional, were not particularly friendly and I had the impression that few more on every fgliht would make some difference. In fgliht entertainment could be better, but works OK, no issues.

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28 September 2013 12:09:00 Bahram Tavakoli

on Friday 16th August 2013, on my arrival to Luton Airport I was informed that my 8 oclock flight to Edinburgh had been delayed to midnight. At approximately 18:45 at the Easyjet Service desk I was offered the option of alternative flight to Glasgow at 21:30 EZY077. I asked the duty manager on the Easyjet Service Desk, if Easyjet would cover the cost of journey from Glasgow Airport to Edinburgh? Considering the time or arrival being late night, I needed to be in Edinburgh by a certain time and needed to hire a car from Glasgow Airport to deliver in Edinburgh. I was advised by the manager that I should reserve a car from Europe Car and keep all the receipts and make a claim in writing. Easyjet would reimburse the costs incurred . 6 weeks later and many emails, EASYJET has totally denied and refused my claim. I did exactly as I was advised. The Service Desk in LUTON airport is nothing but a Liar VERY * WITH EASYJET

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04 September 2013 04:09:00 MindaU

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27 August 2013 12:08:00 Guest

I am a reasonably infrequent (1 or 2 times a year) flier with EasyJet and am normally happy with the service they provide and it represents good value. However, I have need to postpone a flight to Crete in late September this year for my wife and I as our hosts have to be in the UK (the lady is having surgery on a spinal problem and cannot travel back to Crete until after our planned return flight). I have tried to speak to EasyJet - each time ending up with some very polite and knowledgeable individuals in Mumbai - and each time I get the same response. Go to our website and change your flight details. They fail to be able to grasp that I don't have a new date yet want me to pay £35 per leg (4 x £35 = £140) for the privilege of booking a flight that I don't know will happen. I have asked for the contact of the company's Customer Service Director to see if I can obtain a flight voucher ((minus the £56 aviation and admin fees), can anyone help? Frank, Cheshire

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30 June 2013 09:06:00 Guest

I think it is wrong that easyjet can change the hand baggage size. I recently bought a bag which was sold as approved by easyjet plus other carriers which I have not used yet. because of the new sizes it is now useless. all the so called airline approved bags in the stores and for sale at airports are outside easyjets guidelines , Thanks easyjet

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07 June 2013 12:06:00 Guest

service of easyjet is so poor its not longer acceptable. luggage becomes more expencive and the methods and behavior of the members are not acceptable. they force me to pay 25 for a failure booking number, but the failure was not my one, it was the mistake of easyjet, i suppose, its a criminal method to earn money on an easy way to say, that the passanger has made a booking mistake. but my numbers are complete correct. its a very poor airline with a very bad service and very low comfort

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24 September 2012 11:09:00 Guest

Every time I get on a plane these days I catch a cold or some other bug. My last 3 flights have been Easyjet but this also applies to other budget airlines. This never used to happen and I rarely get colds at other times. What's going on here ? Everyone I know who has flown recently has the same story. I read somewhere about airlines changing the way air is circulated to save money. Anyone else noticed this ?

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