Guest : Has anyone got their luggage back?? An after how long?? I haven't received any luggage from past 2 months and today they said they are going to compensate $150. This is rediculous. The stuff inside the baggage is not less than $2500 atleast. ETIHAD is a joke and their process is a pain. Sorry...they dont have a process. I would strongly recomment not to use ETIHAD at all.
I TRAVELLED BOM AUH AMM ON 26TH JAN 2015. AT AMMAN AIRPORT, AT THE BAGGAGE BELT I OBSERVED THAT MY SAMSONITE ZIPPER SUITCASE IS DAMAMGED. BOTH ZIPPER SLIDERS ALONG WITH LOCK HAS BEEN RIPPED OFF. THIS RENDERS THE SUITCASE UNUSEABLE. REGISTERED THE COMPALINT WITH HANDLER I.E. ROYAL JORDANIAN SUPPORTS ETIHAD. TRIED TO CALL ETIHAD AMMAN OFFICE FOR 2 DAYS W/ ANY RESPONSE ON PHONE - NO ONE PICKS UP THE PHONE. ON 29TH JAN ON RETURN FLIGHT, MET ETIHAD STATION MANAGE MR. TARIQ, EXPALINED MY PLIGHT, EXPRESSED DISSATISFACTION ON POOR RESPONSE AND MONEY SPEND TO PURCHASE NEW SUITCASE. COMPLAINED ON WEBSITE THAT HAS REMAINED UNANSWERED. LOOKS LIKE - NO SOUL ON ETIHAD WANTS TO SOLVE ISSUE. BE READY TO FACE SITUATION AS NO ONE WILL HELP - SHOULD YOU HAVE LOST/DAMAGED BAGGAE WHILE TRAVELLING ON ETIHAD.
Senthil, They are bound to process your claim request after 21 days of the missing luggage. Have you filed the online form? SENTHIL : I HAD VERY VERY BAD EXPERIANCE WITH EITHAD. I LOST MY HAND LUGGAGE ON 4TH JAN.TILL NOW THERE IS NO TRACE. THEY HAVE TAKEN MY LUGGAGE IN CHENNAI AIRCRAFT AND STILL THEY ARE NOT READY TO TRACE OR COMPENSATE. PLEASE DO NOT USE ETIHAD. THEY TREAT YOU VEY RUDELY. NO PERSONS RESPONSE PROPERLY. PLEAE REPLY TO WHOM I CAN ESCALATE OR FILE A COMPLAINT.
I HAD VERY VERY BAD EXPERIANCE WITH EITHAD. I LOST MY HAND LUGGAGE ON 4TH JAN.TILL NOW THERE IS NO TRACE. THEY HAVE TAKEN MY LUGGAGE IN CHENNAI AIRCRAFT AND STILL THEY ARE NOT READY TO TRACE OR COMPENSATE. PLEASE DO NOT USE ETIHAD. THEY TREAT YOU VEY RUDELY. NO PERSONS RESPONSE PROPERLY. PLEAE REPLY TO WHOM I CAN ESCALATE OR FILE A COMPLAINT.
Is anyone lucky enough to get back their luggage missing by Etihad ? Mine is missing since Jan 10th and still no track...
I flew with your airline on 8 Jan 2015 From Calicut airport and arrived at Basra airport. My checked in luggage did not arrive at my destination and has now been missing for 17 days. When I was arrived in the Basra airport I inform to Etihad office and they are given a contact number ( 07722042144) and said after two days they will call back. i never get any call from them. I called many time which number they given but there reply was not a good manner. so please tell me how can i get my luggage.and please give me etihad complaint office email address. thanks
Etihad airways is extremely poorly managed. Not only are they unable to deal with temporary weather disruptions, they extend absolutely no support to the passengers. In 2014 December/2015 January Abu Dhabi airport saw some fog due to which passengers were stranded at the Abu Dhabi airport, only selected nationalities were given accommodation while the rest of the passengers were forced to sleep in the tiny airport on floors and had to deal with lost luggage. Other passengers flights were revised but their connections weren't, emergency passengers were not accommodated and there was absolutely no avenue given for complaints. The telephone representatives kept lying even when there was different information online. Appalling behavior. You'd rather pay more money and fly a different airline! Try Emirates for instance.
Its been 11 days and they still are not able to find my luggage. Dont see any effort on their parts to find my missing baggage. Never travel Etihad Airways!
You can also post your comments on www.facebook.com/etihad.airways?fref=nf ... I am doing that...not sure if someone is listening though....
Its been 11 days now that I am following on my missing bag. When I asked that atleast track and tell me where my bag is currently, the airline is so stupid to answer that 'We dont have an electronic tracket". Commom, you are responsible for the belongings of 1000 of people everyday, how can you just say this!!!
Thanks for replying. Is yours the same flight?
On the same page as most of you, flew on the 9th en route to Toronto. Luggage got misplaced in abu dhabi as flight was re routed. They have since found one bag but not the other. This is wrong on so many levels.
I traveled from chennai-abu dhabi-munich on 13-jan-2015 and both of my baggages were missing. Got one today. Another being searched and not located yet.
Anyone traveled from SFO-AUH-BLR on 9th Jan and still missing baggage? Mine is still not traced and they cant locate it. Totally unacceptable and not sure what else to do. Any help appreciated.
Hi, My baggage is misplaced during my trip from Nairobi to Johannesburg on 9th Jan 2015.All of my baggage is misplaced. Staff at airport lodged a file reference number JNBSA10890. Now it is 5th day, no response from them. All my daily medicines are in that baggage. I am not sure whom i have contact to? who is responsible for misplaced baggage. This is hoax services from etihad airways and SAA.
Has anyone got their luggage back?? An after how long??
priti : I had worst experience with this airline as well. They lost my bag in transit from abu-dhabi to SFO on 1/10/2015. Today they called and said they are unable to track it. I had my important documents, all my cards, DL in the bag. Customer service is horrible. So are they not going to return it to you?? They are unable to track my bag too till now. Worst experience ever.
Dear Sir : i booked flight no AC6671 from ABU DHABI to London after flight no AC869 from LONDON to Toronto and flight no AC8938 from Toronto to Moncton ...the flight delayed so etihad booked another fly to another day no EY 011 same route also delayed and Etihad booked third day another flight no 861 to halifax and moncton in moncton no ticket for me and my family so i rent car to be in moncton what is this ???????????? three dayes to get my distination you r jocking with us So ??????????? 1- lost my job. 2- my kids lost there exams. 3- my wife cried more than one day 4- sent emails to feedback no answer ???????????????? 5- i want to know what happened ASAP. Ayman email@example.com 0015068690209 00971507892048
MY bagguage has been damaged and no response from them to fix it. I will never ever travel in this airlines for sure. This airlines sucks.
I had worst experience with this airline as well. They lost my bag in transit from abu-dhabi to SFO on 1/10/2015. Today they called and said they are unable to track it. I had my important documents, all my cards, DL in the bag. Customer service is horrible.
Disgusting airline I'm still waiting for my bag which was lost in gransit from Abu Dhabi to London, my house and car keys are in my bag it's caused me nothing but trouble, know body is answering my calls or emails, the phone number provided, I will not be flying with these again I do hope they go out of business
Did you receive it ? Mine is lost two and denied any compensation. Still awaiting update about my baggage. Worst airline. Guest : SFO->AUH->BLR. Both the checked in baggage lost and its been 6 days and no response
SFO->AUH->BLR. Both the checked in baggage lost and its been 6 days and no response
Our 2 baggage has not arrived at destination. It is almost 24 hrs and we have not received any acknowledgement or response. our File Reference is BMASN15531. Please update us.
They lost my baggage from abu dhabi to sfo and no response as of now.
DOHEY24277 please trace my baggage. Missing last jan 6, manila-abu dhabi-doha
Hi my baggage is missing and has not been transferred to delta airlines on connecting flight. I boarded the flight from Abu Dhabi to new York and then had a connecting flight with delta airlines to ohio next morning. But my baggage is not scanned by them. My file reference no is CMHDL48048. I do not have any more clothes and its freezing in Ohio. This is like the worst experience. Please track my baggage asap.
Guest : World worst Airlines.Big Cheater.Not respoinding to emails and Phone calls.Its always goes to voice mail when we call baggage claim for refund.
Worst experience ever! I will never ever use this airline again. I was taking a connecting flight from Abu Dhabi and they weighed everone's carry-on and laptop bag which were never questioned by the previous airline(AA). They charged most of the passengers $175 if carry-on bag was over 7kg. This is insane! they should atleast not rob the passengers who are coming from a connecting flight who they partnered with. There is no alternative than to either trash the items or pay insanely huge amount.
My family had an international travel on Eithad Airways three months ago. On reaching home, we found that many valuable items (which were bought as gifts) were stolen from our checked-in bags. Their total value is more than $2000. We have been contacting the airline since then but have not received a single response. We submitted the online baggae claim form, wrote more than a dozen e-mails, made phone calls, wrote a complaint on their website, and did everything but have not received a single response in three months. This is so frustrating and disappointing. Now I have decided to share this terrible experience with others, so they either avoid Etihad Airways completely or do not take anything new in their checked bags.
Booked a extendable and refundable longhaul ticket on their website, we extended it once and after that we needed a refund. Etihad Global service in Abu Dhabi needed to call me back, since they did not know the rules for a refund ! As soon as (about 3 minutes after) the Mrs had checked in on another flight, same day, they called me back and claimed it is not refundable, despite I paid for a refundable ticket. But it is open ! So I can use it within 4 months strangely enough. I did not request an open ticket I requested a refundable ticket. We also did not receive the extended ticket in our emailbox - i had to call them hours later to get it.
Etihad Airways is biggest ever cheater Airline I have ever dealt with apart from ticketing cheats I faced they lost my luggage and I found it back after 9 days and with 6 kegs of stuff missing. I wrote them with enough evidence and after a lot of discussion they approved a compensation of two forty usd. But remember they even if approve any compensation will never pay donot trust them they will stop replying your email. If you have any case please contact your local CAA and refer your case to them for UK residents it is CAA UK. Please do not trust Etihad Airway and try avoiding flying with them.
#Etihad_worst_Airlines_ever. My nightmare started when I booked a ticket for my family from Abu Dhabi to Frankfurt round trip, and since not sure about the return I booked it refundable and paid extra charge, when I decided to refund the return ticket, they refused and denied that its refundable and when asked them about the extra charge, they simply answered that you lost it and the reason you accepted terms and conditions that are different than what you see on booking interface without any warnings, they let you do the process and pay more for fake products. “BEWARE”
I have been cheated badly by Etihad Airways, I booked a roundtrip ticket for my family from Abu Dhabi to Frankfurt and since not sure about the return way, I booked it refundable and paid extra charge, after few days we decided to cancel the return and do the refund, but the shocking answer was simply its not refundable!! why? because because you agreed on hidden rules and conditions that are totally different than what you see on screen!!! I tried all possible ways to retrieve my rights but useless just been fooled. So beware everybody of the hidden rules. I wish if I can upload a snapshot to show you how clear is the cheating.
Worst flight and customer care experience ever – should transport cattle not humans! We had chosen Etihad for a round trip fr om Sydney to Brussels based on their direct and fast flights from Sydney to Brussels, their reasonable reputation and efficient flight schedule. We therefore were prepared to spend more $ to maximise our holidays overseas in Europe and make sure we are back in time for scheduled business meetings on 20 August 2014. This perception was unfortunatelly already challenged by our flight from Sydney to Brussels or 18 July, which was delayed by 2 hours and caused us to miss our connecting flight to Barcelona. The second leg of our return flight (EY 450) was delayed by almost 11 hours due to maintenance/technical issues and inefficiencies in change of staff of Etihad. The inconvenience, health impacts and cost caused by the poor quality of lack of care and service made this the worst flight experience both of us ever have ever had with any airline across the world. This also meant that we both missed our first day back to work on 20 August 2014. After being shuffled around the terminal for 11 hours without any updates on the revised flight schedule or reasoning we both felt extremely unwell during the flight because of the extremely bad aircondition and heat on the plane itself. We asked the stewards several times if they could improve the air conditioning or airflow. The stewards told us on two separate occassions that this had occured but we could only feel minimal impact for a very short time period. We asked if my wife (who was 26 weeks pregnant!) could be seated in business class as the quality of the air was substantially better but the stewards refused this request on several occassions, even after my wife’s condition got worse. We did not want an upgrade but simply for my wife to have a place wh ere she could be reasonable comfortable and breath easily after the discomfort of the significant delay. We understand that this is not normal procedure but for a pregnant lady of 26 weeks and after an 11h flight delay, I believe that her health and the health of the baby should be taken seriously. There were enough free seats in business class for her to rest. A third key concern for us is the general lack of customer care by Etihad. The flight was 11 hours delayed from the original schedule. During our delay in Abu Dhabi there was no accurate information on duration, cause or measures taken to change any of the outcomes. On our hourly requests, we were sporadically informed that the plane will board in 30mins every time. After 4 hours for the first time we got specific information about a revised potential flight time, which then got pushed back every hour further. There was no proactive information about food or resting areas for the duration of the delay, so most people were shuffled in and out of the boarding gate for the duration of the 11 hours and subsequently sitting in the plane without air for another hour. Even third world country airlines like in Papua New Guinea, offer fairly accurate information and resting areas & food in case of a substantial delay. And to be honest even with third world country airlines I have never experienced a delay of 11 hours! The lack of proactive communication made it impossible for us to leave the airport or find a resting area and caused exhaustion for a lot of people on the plane. After a number of attempts to get any compensation for 2 additional leave days we had to take, an additional taxi fare, a doctors visit for my wife and the worst jet lag we have ever had, we are now giving up to argue with an airline that obviously has no interest in their customers health or wellbeing. My personal advise to Etihad is to focus on freight only, as their company policies and business ethics apply maximum to the standards of transporting freight, potentially cattle, but certainly not humans! I strongly recommend to book any other airline- we have been flying long distance at least twice a year for more than 10 years and this was the first and last time we have ever booked and Etihad flight!
I'm Mrs Sharon Ogiagah, mistakenly left my kid bag containing is cloths after check in at the canter. Its a white and green bag. On our way from London to Dubai on 10-11 September 2014. If there is any information on the missing bag kindly contact me on firstname.lastname@example.org. Thanks.
WORST AIRLINE IN THE WORLD
I have been waiting since Aug. 27th...hope they will find yours. Manikanta : Hi, I have landed on Sep 7 at 1:40PM. I found my luggage missing. I have registered a complaint# DUSAB21806 in Etihad airlines. But there is no response from the authorities still now. Suggest me in getting it quickly please. Thanks, Manikanta
Does anyone know how to contact a person at Etihad Baggage Services at Chicago, O'Hare? Flew Etihad HYD-AUH-DUB-ORD, missed connection at DUB due to late arrival of flight from AUH, my luggage has been missing since then (12 days so far). I have left 4-5 messages at the phone number given on Etihad website...No response so far.
Hi, I have landed on Sep 7 at 1:40PM. I found my luggage missing. I have registered a complaint# DUSAB21806 in Etihad airlines. But there is no response from the authorities still now. Suggest me in getting it quickly please. Thanks, Manikanta
We for the first time flew etihad always normally fly emirates . And this will be my first and last etihad flight , not only did I book and pay For our 5 tickets they only booked 4 so fixed that after 16 calls flying back they didn't booked all our seats properly so as it was a full flight we couldn't fly again until the next day did we recieve compensation No although we where told to go and get compensation from the counter And got nothing and to top that off we arrived in oman and they had lost Our luggage .NEVER AGAIN
Paid the higher Etihad price as service was always worth the extra. However we were loaded onto a Jet airways flight an Indian budget carrier. This 14 hour flight to New York was dreadful, it was mainly the cleanliness of the plane that was the worst all of the toilets were a disgrace. Not pleasant at all.
Extra Legroom Seating - please note that the Etihad website states 'Economy guests can treat themselves to extra legroom seating on all flights operated by Etihad Airways for a small additional charge' I made an enquiry with Etihad for our travel next February from the UK to Sydney and Perth and that 'small additional charge' in fact equates to approx 30% of the total cost of the tickets. I personally would not consider that to be a 'small additional charge' would anyone else?
you should fix your management in ord before fixing anything else.It s a dishonrore to have someone in charge of a Middle Eastern Airline with that type of management
BEWARE OF FLYING WITH ETIHAD AIRLINES Be warned about the very poor attitude to customer services fr om Etihad Airlines. Myself and my wife are members of their ‘GUEST’ program, and this summer booked return business class tickets to the Seychelles; flying with Etihad from London Heathrow to Abu Dhabi, then with Air Seychelles from Abu Dhabi to Mahe. Etihad failed to transfer our luggage in Abu Dhabi, resulting in us having no appropriate clothing or personal belongings for nearly 2 days out of a 7 night stay. Air Seychelles were extremely helpful, but in turn received no support from Etihad. I made an official complaint and a claim for compensation to Etihad while we were on holiday and have followed this up with numerous emails since our return at the end of July. I have also provided them with all of the documents they have required to process this claim. To date I have not even received the courtesy of an explanation of wh ere we are in the process and what happens next. There is no-one prepared to talk on the telephone, and the ‘GUEST’ membership or flying Business Class apparently counts for nothing. I will certainly not be flying with Etihad out of choice in the future, and would advise anyone planning to travel on routes that they service to take time to look for more suitable alternatives. I also have to comment that since looking for on-line sites on which to make my appalling experience publicly available it is clear that I am far from alone in my dissatisfaction with Etihad’s level of customer service
As enforced recently by the Chicago Area Manager of Etihad for the Americas, Suzanne Alipourian, in order to increase the company’s ancillary revenue under the campaign “Every Kilo Counts” the airline is strictly enforcing the maximum limit for size and weight for both check-in (23.0 kg and below) and carry on bags (7.0 kg and below). On a daily basis, this strict enforcement of maximum allowance often lead to many intense arguments and even hostile confrontations where the airport police was called in. It has created a stressful and potentially harmful working environment for all passenger service agents. Passengers are basically intimidated to pay excess baggage fees for a fraction of a kilo. The check-in lobby is like a third world marketplace where many bags are open wide, all sorts of items strewn all over the floor, children playing while adults argue at each other what to take with them. The procedure for implementing restrictions on carry on bags is even more stringent, having the carry-on checked three times: 1. Welcome Station: a carry on bag is sized through a bag template and weighed on a bench scale. If a bag fits the requirements it is tagged with the weight indicated. If the bag is overweight the passenger is asked to repack. If the bag does not fit the template a passenger is advised to check it in as an additional piece for $175 up to 23kg. The passenger’s option is to purchase a smaller bag at an airport store and transfer the contents or completely discard the bag and its contents. The were situations were the passengers literally broke of the wheels to have the bag fit the sizer. 2. Check-in counters: the carry on bag is again inspected if it was tagged at the welcome station and then is re-weighed. 3. Gate: the carry on bag is again inspected if it was tagged, and again sized and weighed. Even if the bag is tagged but does not fit the sizer and/or is over 7.0 the passenger will not be allowed to board till the carry on baggage restriction is followed. The passenger is then forced to discard items, or transfer the contents to shopping bag and discard the carry on, or the bag is checked in for $175 (regardless of weight). The carry on bag gate-check policy and $175 fee are not clearly stated on its website. This might be a violation of IATA Resolution 302. There is no leniency or consideration whatsoever given to the passenger, even to the elderly or families with infants or children. Interline code share passengers, who were allowed with a carry on bag by the marketing airline but deemed unsuitable for the cabin by Etihad Airways, are practically held hostage at the boarding gate. Etihad Airways boasts itself as one of the world’s leading airlines and puts their “guests” first: “At the core of our endeavor to maintain a lasting relationship with our customers is our firm belief that when people fly with us, they fly as our guests and not as passengers. All our services on the ground and on board are guided by our unique, 'guest-first' philosophy.” Apparently, for Etihad Airways, it's revenue first before the passenger. Calling their passengers guests is pure hypocrisy.
Flew Etihad for first time which will be the last time too. And, would not recommend friends to fly this airline either. Flew AA code share fr om Chicago-Abu Dhabi. Etihad did not allow our cabin baggage though we carried the same EXACT bags on inbound AA flight to Chicago with no issues. We just had one carryon bag per person and Etihad made us check-in our carryon bag and made us pay $137.00 per carryon bag stating that we exceeded THEIR carry on lim it. Staff are rude & unfriendly. When we asked why we were being charged this excessive amount we were told to check their website. The following is what is on their website; "On flights marketed by American Airlines, please be advised that a fee of 60USD or more may be collected from you for your second (or additional) bags". However, we did not have any additional bags but were forced to check-in same carryon bags that were allowed on AA, and, pay more than TWICE than what is posted on their website. They intentionally post verbiage "60USD or more" so they can charge whatever they feel like. Since we were in-transit the choices we had were were to pay whatever they quoted, or, discard our carryon bags mid journey. We ended up paying as we could not discard our bags. And, though we paid we could not carry our bags they had to be checked in! If you are one of the lucky one’s to read Etihad’s website posting before your travel (unfortunately we were not amongst them as it did not occur to us since this was a AA codeshare flight for us) do not get mislead by “60USD or more may be collected”; the word “may” has no meaning whatsoever in Etihad’s vocabulary. Never again, will we commit the blunder of flying Etihad!
etihad is the best airline I don't know how sujatha raj can say it int I will wgrk on etihad cabin crew in a few years this is my dream passenger friendly
My bags were lost while I was in a foreign country for 4 days and no one fr om the airlines would pick up the phone or respond to my emails. I traveled from Baltimore, MD, USA to Abu Dhabi, UAE. When I checked in to drop my 2 bags off, the delta representative stated that my bags were checked all the way through my trip to Abu Dhabi. I arrived in Abu Dhabi to find my luggage missing. The baggage claims person told me that it should be on the next flight and arrive in the morning to my hotel. When this didn't happen, I emailed the airline. Another day went by so I sent an email to AUH Baggage Services, email@example.com, & firstname.lastname@example.org. I also called their support line and left my phone on speaker as I listened to the hold music while doing work in the evening. At the 60-minute mark, the call disconnected/dropped and I was furious. I had no idea wh ere my luggage was and no one had the decency to contact me from the airline company. I had already worn my smelly jeans and hoody shirt in front of the client since I had no options for that day. I had to go out and buy some new clothes since I only had the single outfit and I couldn't appear in front of the client again smelling even worse the next day in the same outfit. I found something that would work with my shoes and purchased a reasonably-priced outfit. Finally I received feedback on the 4th day that the luggage was being sent (or had already) arrived at my hotel that day. The email from Aileen Besa stated that since I was not a resident of the UAE, I was entitled to 300 AED. The amount that I had spent for my toiletries and clothing cost 870 AED. I have the receipts and provided it to the airline. I have not received any reimbursement to this day and keep trying to communicate via email and phone.
Is OK in economie exelent in business or better. The Air port in Abu Dabi is NOT good organised.