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Etihad Airways Discussion

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06 July 2016 02:07:00 EtihadHelp

Dear Guest We apologise for this inconvenience. All efforts will be taken to ensure the baggage is reunited with their owners. Additional manpower has been assigned to the airport and we will continue trace the baggage and update *Gill Guest : DEAR ETIHAD PLEASE DO SOMETHING WITH YOUR BAGGAGE HANDEDLING SERVICE. I LOST MY BAG WITH SO NEEDED MEDICATION INSIDE ON FLIGHT MSQ-AUH-BAH ON 4TH OF JULY. IP TO KNOW THERE IS NI NEWS ABOUT IT! HOW IS IT EVEN POSSIBLE THAT SO MANY PEOPLE HAVING THIS KIND OF PROBLEM WITH SUCH A RESPECTED AIRLINE? PLEASE GET ME SOME INFORMATION AND FUND MY BAG! REF.NUMBER : BAHEY27411 NAME: LAHUTSIN ANDREI

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06 July 2016 02:07:00 EtihadHelp

Dear Guest Please let us know when this happened? Do you have a bag tag number we can check for you? Thank you *Gill Guest : Stupid Etihad. Lost my baggage while transit from Abu Dhabi to Chennai. Horrible customer service. Never again, it will be Etihad.

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06 July 2016 02:07:00 EtihadHelp

Hi Carissa Wei Cui/Tan We have replied to you via our social media email address, please let us know this was received *Gill Carissa Wei Cui/Tan : Dear Etihad, I took a flight from Abu Dhabi on the 2ND OF JULY to ZURICH and I found out my baggage got delayed/mismanaged. I have been trying to contact the number given to me for the last 3 days when I filed the lost and found report at Zurich Airport but there were no answers at all. I tried writing emails but there were no reply as well. Hence, I hope to be able to get an UPDATE of the STATUS OF MY BAGGAGE as soon as possible. PLEASE HELP. BAGGAGE TAG NUMBER: EY307260 BOOKING REF NUMBER: ZRHEY11377 NAME: CARISSA WEI CUI/TAN I hope to hear from you soon. Sincerely, Carissa

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06 July 2016 02:07:00 EtihadHelp

Hi Paul We are currently experiencing a number of delays on flights leaving Abu Dhabi during the start of the busy Eid holiday season. Our airport teams are continuing to work hard, alongside our partners, to ensure that the delays are kept to a minimum. This years peak summer travel period has also seen instances where guests baggage has been delayed and Etihad Airways apologises for this unfortunate inconvenience. All efforts will be taken to ensure the baggage is reunited with their owners. Additional manpower has been assigned to the airport and we will continue to ensure that we get our guests to their destinations in a swift, safe and efficient manner. During this extremely busy period, Etihad Airways will carry approximately 30,000 guests and process an average of 40,000 pieces of baggage through its Abu Dhabi hub daily. Passengers can check the status of their flight on the Etihad Airways website at www.etihad.com or call the Etihad Airways Contact Centre on +971 (0) 2599 0000 for more information on the latest status of their flights. *Gill Paul : Dear Etihad In this age of technology, Advanced Passenger info, and mobile phones, It would not be impossible for you to send out a blanket email or text to all the customers who have completed claims in order to reassure and placate us so we have contacts, and understanding the problem that has taken place. There is obviously a major issue with baggage handling at Abu Dhabi. Reassure us that you're fixing this and give us a realistic time frame when to expect some sort of result or findings from you. This is called customer service. Ignoring everybody and burying your head in sand doesn't help, nor build confidence in you for the future. please respond and let us know the issue, and the solution. You owe it to us all.

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06 July 2016 01:07:00 EtihadHelp

Dear Guest We apologise for this inconvenience. All efforts will be taken to ensure the baggage is reunited with their owners. Additional manpower has been assigned to the airport and we will continue trace the baggage and update *Gill Guest : Hi Im stranded in Johannesburg with no bags. We have the clothes we are standing in. This safari trip was a 30th wedding anniversary present to my wife. I even flew us business class as a treat. Took me a year to save up for it. My present to her is in the bags. Weve lost our booking now in Zimbabwe for Victoria Falls as we couldnt get the connecting flight as we only had the clothes on our back. Safari is now cancelled as we have no clothes to do it in. We should have left yesterday but couldnt. My wife prescribed medication runs out tonight. ( we had 2 weeks worth in the bags) Hotel we are in is full tomorrow so we are having to look for another locally , but due to several conferences taking place, we will have to move further out. Im actually looking at cutting the trip short now and flying home in the next day or 2 as my wife is so upset. Ive given up calling Bidair, the baggage people at the airport. I have 40 logged calls with them over the last 24 hours on 7 available numbers which they have consistently failed to answer or hang up before speaking. This is shameful Ive complained to etihad through the web portal, but , 20 hrs on have not even received an acknowledgement. This is shameful To have a technical problem at Abu Dhabi is acceptable and happens To ignore its customers in this way is disgraceful Shame on you Etihad, shame on you.

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06 July 2016 01:07:00 Etihad Airways

Dear alpesh jain We apologise for this inconvenience. All efforts will be taken to ensure the baggage is reunited with their owners. Additional manpower has been assigned to the airport and we will continue trace the baggage and update *Gill alpesh jain : This happened to me as well i was travelling to mum from abudhabi today morning. After seeing so many complaints regarding this flight it seems they have made this a business .there are more than 1000 cases registered for delayed and lost baggages against them.but guys we should take an strict action against them .i read an article stating that we have right to claim $3,300 for our delayed baggage and all the harrasment caused to us according to department of transportation DOT USA. Fight for your right .

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06 July 2016 01:07:00 MTA

Worst airline I have ever experienced. Lost my baggage while transit from Abu Dhabi on 3rd july. Fraud airlines sold my ticket to someone else on high price and giving me excuse of overbooking. After 8 hours of arguments they provided me ticket from Abu Dhabi to Delhi. At Delhi airport on 4 july I could not get my luggage. No never not at all ever Etihad. I request everyone please better to go by walk but never believ Etihad. Etihad never cares about passengers planning and scedule. They can easily sell your confirm ticket to others on high price. I filed PIR at Delhi airport got this number 9871337112 for further update of missing baggage. Calling this number since two days but either number is busy or no body pick the call.

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06 July 2016 01:07:00 Guest

DEAR ETIHAD PLEASE DO SOMETHING WITH YOUR BAGGAGE HANDEDLING SERVICE. I LOST MY BAG WITH SO NEEDED MEDICATION INSIDE ON FLIGHT MSQ-AUH-BAH ON 4TH OF JULY. IP TO KNOW THERE IS NI NEWS ABOUT IT! HOW IS IT EVEN POSSIBLE THAT SO MANY PEOPLE HAVING THIS KIND OF PROBLEM WITH SUCH A RESPECTED AIRLINE? PLEASE GET ME SOME INFORMATION AND FUND MY BAG! REF.NUMBER : BAHEY27411 NAME: LAHUTSIN ANDREI

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06 July 2016 12:07:00 Guest

Stupid Etihad. Lost my baggage while transit from Abu Dhabi to Chennai. Horrible customer service. Never again, it will be Etihad.

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05 July 2016 10:07:00 Carissa

Dear Etihad, I took a flight from Abu Dhabi on the 2ND OF JULY to ZURICH and I found out my baggage got delayed/mismanaged. I have been trying to contact the number given to me for the last 3 days when I filed the lost and found report at Zurich Airport but there were no answers at all. I tried writing emails but there were no reply as well. Hence, I hope to be able to get an UPDATE of the STATUS OF MY BAGGAGE as soon as possible. PLEASE HELP. BAGGAGE TAG NUMBER: EY307260 BOOKING REF NUMBER: ZRHEY11377 NAME: CARISSA WEI CUI/TAN I hope to hear from you soon. Please reply to me by email at carissafaithtwc@gmail.com Sincerely, Carissa

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05 July 2016 10:07:00 Carissa Wei Cui TAN

Dear Etihad, I took a flight from Abu Dhabi on the 2ND OF JULY to ZURICH and I found out my baggage got delayed/mismanaged. I have been trying to contact the number given to me for the last 3 days when I filed the lost and found report at Zurich Airport but there were no answers at all. I tried writing emails but there were no reply as well. Hence, I hope to be able to get an UPDATE of the STATUS OF MY BAGGAGE as soon as possible. PLEASE HELP. BAGGAGE TAG NUMBER: EY307260 BOOKING REF NUMBER: ZRHEY11377 NAME: CARISSA WEI CUI/TAN I hope to hear from you soon. Sincerely, Carissa

Reply
05 July 2016 10:07:00 Carissa Wei Cui/Tan

Dear Etihad, I took a flight from Abu Dhabi on the 2ND OF JULY to ZURICH and I found out my baggage got delayed/mismanaged. I have been trying to contact the number given to me for the last 3 days when I filed the lost and found report at Zurich Airport but there were no answers at all. I tried writing emails but there were no reply as well. Hence, I hope to be able to get an UPDATE of the STATUS OF MY BAGGAGE as soon as possible. PLEASE HELP. BAGGAGE TAG NUMBER: EY307260 BOOKING REF NUMBER: ZRHEY11377 NAME: CARISSA WEI CUI/TAN I hope to hear from you soon. Sincerely, Carissa

Reply
05 July 2016 10:07:00 Paul

Dear Etihad In this age of technology, Advanced Passenger info, and mobile phones, It would not be impossible for you to send out a blanket email or text to all the customers who have completed claims in order to reassure and placate us so we have contacts, and understanding the problem that has taken place. There is obviously a major issue with baggage handling at Abu Dhabi. Reassure us that you're fixing this and give us a realistic time frame when to expect some sort of result or findings from you. This is called customer service. Ignoring everybody and burying your head in sand doesn't help, nor build confidence in you for the future. please respond and let us know the issue, and the solution. You owe it to us all.

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05 July 2016 10:07:00 Guest

When I arrived on EY604 at Johannesburg yesterday there were 30 people without baggage. .Abu Dhabi appears to have gone into meltdown. Almost the entire business class cabin. Wonder how much business class business Etihad have lost in the last 96 hrs, judging by the comments here. I dont think their award for the best business class will be finding another on its shelf any time soon. The claims guy at the airport said the max compensation able to be claimed from the airline is 70 Euros per bag. I for one am going to serve legal papers on their office in London when I get back. Lets see what the claims court make of 70 Euros.

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05 July 2016 10:07:00 Guest

Hi Im stranded in Johannesburg with no bags.We have the clothes we are standing in. This safari trip was a 30th wedding anniversary present to my wife. I even flew us business class as a treat. Took me a year to save up for it. My present to her is in the bags. Weve lost our booking now in Zimbabwe for Victoria Falls as we couldnt get the connecting flight as we only had the clothes on our back. Safari is now cancelled as we have no clothes to do it in. We should have left yesterday but couldnt. My wife prescribed medication runs out tonight. ( we had 2 weeks worth in the bags) Hotel we are in is full tomorrow so we are having to look for another locally , but due to several conferences taking place, we will have to move further out. Im actually looking at cutting the trip short now and flying home in the next day or 2 as my wife is so upset. Ive given up calling Bidair, the baggage people at the airport. I have 40 logged calls with them over the last 24 hours on 7 available numbers which they have consistently failed to answer or hang up before speaking. This is shameful Ive complained to etihad through the web portal, but , 20 hrs on have not even received an acknowledgement. This is shameful To have a technical problem at Abu Dhabi is acceptable and happens To ignore its customers in this way is disgraceful Shame on you Etihad, shame on you.

Reply
05 July 2016 10:07:00 Guest

Hi Im stranded in Johannesburg with no bags. We have the clothes we are standing in. This safari trip was a 30th wedding anniversary present to my wife. I even flew us business class as a treat. Took me a year to save up for it. My present to her is in the bags. Weve lost our booking now in Zimbabwe for Victoria Falls as we couldnt get the connecting flight as we only had the clothes on our back. Safari is now cancelled as we have no clothes to do it in. We should have left yesterday but couldnt. My wife prescribed medication runs out tonight. ( we had 2 weeks worth in the bags) Hotel we are in is full tomorrow so we are having to look for another locally , but due to several conferences taking place, we will have to move further out. Im actually looking at cutting the trip short now and flying home in the next day or 2 as my wife is so upset. Ive given up calling Bidair, the baggage people at the airport. I have 40 logged calls with them over the last 24 hours on 7 available numbers which they have consistently failed to answer or hang up before speaking. This is shameful Ive complained to etihad through the web portal, but , 20 hrs on have not even received an acknowledgement. This is shameful To have a technical problem at Abu Dhabi is acceptable and happens To ignore its customers in this way is disgraceful Shame on you Etihad, shame on you.

Reply
05 July 2016 08:07:00 alpesh jain

This happened to me as well i was travelling to mum from abudhabi today morning. After seeing so many complaints regarding this flight it seems they have made this a business .there are more than 1000 cases registered for delayed and lost baggages against them.but guys we should take an strict action against them .i read an article stating that we have right to claim $3,300 for our delayed baggage and all the harrasment caused to us according to department of transportation DOT USA. Fight for your right .

Reply
05 July 2016 06:07:00 Guest

Hi, I have travelled on the same flight from Abu Dhabi on July 4th and same is the case with me. They dont have any baggage information they do not answer the phone number they gave me to cal for status. And I have no clue what happened with my 4 checked in bags. Worst airline to travel ever - Etihad!!! Abhinand : I travelled by Etihad from Riyadh on 3rd July via Abu Dhabi to Chennai. But in Chennai I found that my baggage is missing. We lodged a complaint and it was informed that they will get back via phone. They provided me with a PIR form passenger copy. And also their customer care numbers. But no response from them yet. I've been continuously trying to reach them but no response. Kindly help me in getting it. Any way to reach their mobile numbers? If any knws plz help me. Abhinand : I travelled by Etihad from Riyadh on 3rd July via Abu Dhabi to Chennai. But in Chennai I found that my baggage is missing. We lodged a complaint and it was informed that they will get back via phone. They provided me with a PIR form passenger copy. And also their customer care numbers. But no response from them yet. I've been continuously trying to reach them but no response. Kindly help me in getting it. Any way to reach their mobile numbers? If any knws plz help me.

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05 July 2016 05:07:00 Guest

Ramprasad : Hi, I traveled fr om Chennai (MAA) to Edinburgh (EDI) yesterday. It has been 24 hours since I arrived and 7 of our checked in baggage has still not arrived. The tracker website is displaying 'TRACING CONTINUES. PLEASE CHECK BACK LATER'. I need to atleast know if the baggade is not arriving today and when it will arrive and wh ere is it at present. There is no answer at the number provided in the contact section. EDIEY12087 is my PIR Don't hold your breath, I was on the same flight and also lost a case, I phoned 0871 2887354 and gave them tracking number and they told me it would be delivered today and gave me the number of the courier company, but you are in a queu 25 minutes so far and no answer. Facebook should get a response, ironically we lost one on the way out and FB worked.

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05 July 2016 03:07:00 Varsha

I flew fr om BLR-EDIN on July 2nd and my bag has gone missing! I am appalled at the quality of customer service provided by Etihad,an airline that prides itself at being one of the best in the world. When alerted to my missing baggage at the airport, I was told that my baggage would be delivered the next day and I was not even given a tracking number as stated in your policy on your website. When the baggage did not arrive, I emailed the customer service who have refused to reply to me. Finally I have had to contact you on fb wh ere after 2 days, you say I will receive my baggage in 48-72 hours. I am a student who has several important deadlines and have important belongings in my luggage. I barely received any information from etihad, and have been offered no compensation and instead have to spend valuable time trying to find my luggage.

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05 July 2016 12:07:00 Ramprasad

Hi, I traveled fr om Chennai (MAA) to Edinburgh (EDI) yesterday. It has been 24 hours since I arrived and 7 of our checked in baggage has still not arrived. The tracker website is displaying 'TRACING CONTINUES. PLEASE CHECK BACK LATER'. I need to atleast know if the baggade is not arriving today and when it will arrive and wh ere is it at present. There is no answer at the number provided in the contact section. EDIEY12087 is my PIR

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05 July 2016 11:07:00 Abhinand

I travelled by Etihad from Riyadh on 3rd July via Abu Dhabi to Chennai. But in Chennai I found that my baggage is missing. We lodged a complaint and it was informed that they will get back via phone. They provided me with a PIR form passenger copy. And also their customer care numbers. But no response from them yet. I've been continuously trying to reach them but no response. Kindly help me in getting it. Any way to reach their mobile numbers? If any knws plz help me.

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05 July 2016 09:07:00 lingesh

I boarded from Chennai to Abu dhabi in EY 271 and from Abu Dhabi to Bahrain in EY 379 on 01 July 2016.I lost my baggage and I registered a complaint in Bahrain.Its been 4 days and every time I am going to Airport to enquire about the lost baggage.Etihad airlines replied that Concern Staff is on leave.I am highly disappointed with your services.This is the way you treat your passenger.And I want to know my baggage status.The website to track baggage is showing 'No matches found'.I called customer care and each person telling different stories.Can Etihad people consider passenger also instead of money.

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05 July 2016 09:07:00 Guest

Worse experience. I would not recommend anyone to take this flight. My baggage is missing and still no response from them and no one is picking up the phone The number thy gave is un reachable all time of the day,even at night which they say its their working hours. Even not able to track online as they haven't provided any reference number.

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05 July 2016 08:07:00 Abdelaziz Eid

I came from Riyadh to Hyderabad throw Abu Dhabi at 3 July I have just 1 baggage and its is not arrived . The workers in Hyderabad airport gave me this number: EY750915 and I don't know what this number for . The also give me phone numbers that nobody answer to my calls Now I think to go again to the airport to find my baggage.

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05 July 2016 08:07:00 Madhuri

We travelled from JFK to Delhi by Etihad airways on July 3 rd And experience was worst. I would not recommend anyone to take this flight. We lost one bag which is really important.and no one is picking up the phone. Never saw this irresponsibility before. This airline is a complete mess....... I hope, any authorities are seeing this and acting on this quick. There are so many people suffering right now. Act quick Eihad people.....

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05 July 2016 07:07:00 Preeti

Hi , Took a flight from JFK to DElhi Via Abu Dhabi. Baggage has not arrived yet. The number thy gave is un reachable all time of the day,even at night which they say its their working hours. Worst Flight Ethiad. No help and no one is concerned about . Even not able to track online as they haven't provided any reference number.

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05 July 2016 07:07:00 Guest

I had been a frequent flyer from Abu Dhabi to COK for the past few years. The recent incident forcefully asks to reconsider travelling through Etihad. I had total 7 baggages for my family and had paid extra for the excess baggage of 2 kg Which had been notified additional while check in. Now it is almost 5 days and I no trace of one of my valuable bag and no proper update from the Etihad staff....it really annoying as I have to travel back in couple of days and still following up for the missing bags...! Etihad had totally spoiled my faction trip. Being one of the prestegious air lines of Abu Dhabi I never except such issues.

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05 July 2016 06:07:00 Ranu Gupta

Hi Etihad, Let me first congratulate you on royally messing up baggages of so many passengers and then showing completely uncaring attitude towards Indian passengers. This is my last flight with Etihad and I would discourage my friends from doing so. For last 2 days, I have been waiting to get my bag but no one has called so far. No one is picking up the phone.

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05 July 2016 05:07:00 Guest

I have the same problem, I have not received one of my baggages till now. Travelled from Chennai to Cincinnati on 2-Jul-2016 through Abu Dhabi and Chicago I am trying to call the baggage services team in chennai, Abudhabi and Chicag to know the status of my baggages. Nobody is picking the call. I sent email to baggageclaims@etihad.com, response for two days now. I don't know the status as I am not able to contact Etihad by any means to know the status of my baggage. I am so irritated on Etihad being unresponsive to their customers. This would be my last time to travel in Etihad only due to poor customer service.

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05 July 2016 02:07:00 Guest

Hi, Me and my wife were travelling with Etihad airways on July 01 from New York to Abu Dhabi(EY 102) and connecting flight from Abu Dhabi to New Delhi (EY228) on July 03 at 2:55 AM. We have not received our 2 bags which we have checked-in at New York Airport. The checkin bar codes are: EY090475 and EY090476. I would like to know the status of my bags and by when will we receive them.. Would appreciate if responded asap.

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05 July 2016 02:07:00 Manju Prasad

Travelled from JFK on 1st July on Tkt no 6077700604744-4 to Mumbai . Checked 3 bags. Delay n delay ...... landed in Mumbai on 3rd July with no baggage . The whole flight was mental n physical torture . Tying to reach the no provided with no success . It's been a night mare experience . Being a sailors wife with two kids settled abroad . Had very good experience with ur and other middle eastern airline . Luv for Etihad made me book this tkt and now hate for Etihad will never again fly your airline . Please help me with my bags ASAP Thanks

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05 July 2016 01:07:00 Guest

Etihad Airways : Guest : Arrived in Sydney from Abu-Dhabi on the 1st of July and they told us the bags will be here in 48 hours. After many unanswered phone calls we finally get a call to say they would be at our apartment yesterday morning. Still no bags. Now we are told that they are having trouble tracing the bags. Last time flying with Etihad. Dear Guest, we are sorry for the inconvenience caused to you. Kindly email us your Baggage Tag number on socialmedia@etihad.ae so we can check it out for you. Thanks. *Jiaqi Just recieved my luggage today 05 July 16 @530am and still in tact. Thanks GOD! Few days left to enjoy my vacation.

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04 July 2016 11:07:00 Guest

Hi guys, flew Etihad and then AirBerlin from Saigon to Berlin Tegel via Abu Dhabi on 1/2 July 2016 with my two small children and four bags, none of which have made it to TXL. No one cares to do anything about it, completely blasé is everyone I speak to and nothing much is happening to resolve this untenable situation. Unfortunately, I have a return flight in about 8 weeks with AirBerlin and Etihad but am seriously considering rebooking. The shittiest service on flight I have ever experienced and what happens now with the luggage is simply unbelievable. Is Etihad going to actually say anything about this or is this a case of we've got your money from the tickets now just shut up? Hugely disappointed, will fly Emirates again in the future.

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04 July 2016 11:07:00 Taqi

Traveling from AUH to KUL on 1 July 2016. It have been about 4 days and there is no update regarding my missing luggage. Extremely dissapointed. You guys spoil my holiday. Tracking system does not even provide the latest status. I will avoid this airline in future and is the last time I am flying

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04 July 2016 09:07:00 ankarath rajan pradeep

Hello, travelling etihad from lusaka to cochin on 1 July 2016, 4 pieces of our baggage got misplaced in Abu Dhabi. Complaint number COKEY18333. 2 pieces were delivered on 4 July. No trace of the other 2. Travel plans getting delayed and important functions to attend. Anyone in Etihad would care to help?

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04 July 2016 08:07:00 Guest

Really * thing to fly with this airlines. My cousin got his baggages missed and no clue to locate them yet. They r fond of only money and no customer satisfaction. No one will think for flying second time.

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04 July 2016 08:07:00 Gopal

Hi, My baggage got delayed and no updates on that yet. At the chennai airport, I was told that my baggage was not loaded in abu dabhi and provided me their contact no, which was never picked up. Is there any second level escalation who can be contacted and get portfolio issue resolved?

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04 July 2016 05:07:00 Nitin Khandare

Please let me know my baggage status. I have 3 days but still not got any answer from airline. I have lost 2 baggage My Baggage File Ref Number is : EDIEY12055. Please help

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04 July 2016 03:07:00 Jagan

I travelled from chennai to vienna by ethiad on july 01st and reached vienna on july 2nd morning 07:00 am..the same issue ..baggage not arrived yet...its really worst..as i have all of my important stuffs inside..can Ethiad or some one reply ...how can i claim compensation for this ..as i read from some article Flight company for sure have to pay compensation.. :( ..will not use Ethiad here after.. :(

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04 July 2016 03:07:00 Jagan

i flew by ethiad airlines from chennai to vienna via abhu dhabi ..and reached vienna on 02 nd of july morning 7:00 am...the same issue like all others posted ..im not recieved my baggage yet..its really worst ...can anyone or ethiad will reply how can i claim money for this... ? its almost 3 days over.. :(

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04 July 2016 01:07:00 KJ

We travelled from Vienna to Chennai, via Abu Dhabi. Our luggage has not been transferred to Chennai, and we lodged a complaint. Our luggage tag numbers are: AB227946 AB227864 AB227833 AB227755 AB227788 Please let us know when we will get it. There are a lot of our immediate and emergency needs that have been addressed because our baggage is not with us.

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04 July 2016 01:07:00 Abdou

Same story. I need updates about my delayed baggage. Tag1: ey306084 tag2:ey306085 flight ey613 AUH-CMN on July 1st.

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04 July 2016 12:07:00 Rishi Lalwani

Thanks. Can you please put a timeline to all this. By when can we know the status of the luggage? My baggage reference nos are as follows: Bag 1 - AZ370095 Bag 2 - AZ370091` Bag 3 - AZ370092 My flight details: Passenger Name: Mr Rishi Lalwani, Ticket Number: 6072128988945, Passenger Name: Ms Disha Patel, Ticket Number: 6072128988472 Flight no: EY 7064 from Rome to Abu Dhabi on Jul 02, 2016, scheduled departure time at 11:20 am, connecting flight: EY 206 Abu Dhabi to Mumbai, scheduled departure time 21 40 Jul 02, 2016 and arrival in Mumbai scheduled at 2:50 on Jul 03, 2016

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04 July 2016 11:07:00 Guest

Hi, my mom and dad came from bangladesh via abu dhabi to uk manchester yesterday but their 3 bags are missing. They didnt fill any form at the airport. Now they are very stressed , all their medicines are in those bags. They came here for visitting us . Please can you help us how can we get those baggage.

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04 July 2016 11:07:00 ANILKUMAR

Is there any upd ate on my compliant?? Mr. GILL may I ask you for a feedback Please. ANILKUMAR : Etihad Airways : Dear ANILKUMAR Can you please provide us with your case number, we will certainly look into this and ask our case officer to contact you with a reply. Please accept our apologies for this delay, we hope to hear back from you soon to assist further *Gill Please note the case No: 407760 I had provided all the details. Will someone from Etihad kindly take a note of it and resolve my case? ANILKUMAR : Dear Etihad, I had filed a complaint on your website for damaged baggage on 6th December 2015. While I had provided all the details within 7 days of flight, the your staff has taken their own sweet time of 4 months to review my case. After untiring follow up, in the month of May, my plea was heard and I was assured of a payment towards my claim. I had provided my bank details in the claim settlement form on 1st May 2016. I wish to inform that Till date, I am yet to receive any payment. Upon following up with the customer care, I am told that the payment is already made on 10th May 2016 and the case stands closed. However, there is no credit made to my account which I mentioned in the claim se ttlement form. I have offered to send my bank statement and in return I have asked the airlines to send me the credit invoice/cheque but NO feedback. It is astonishing that the airlines which aspires to be one of the leading brand in the world has such an indifferent attitude, awful customer care staff. My case is going on for more than 5 months and I am not sure what lies ahead of me. Can someone please please look into the matter and help me out please..

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04 July 2016 11:07:00 ANILKUMAR

ANILKUMAR : Etihad Airways : Dear ANILKUMAR Can you please provide us with your case number, we will certainly look into this and ask our case officer to contact you with a reply. Please accept our apologies for this delay, we hope to hear back from you soon to assist further *Gill Please note the case No: 407760 I had provided all the details. Will someone from Etihad kindly take a note of it and resolve my case? ANILKUMAR : Dear Etihad, I had filed a complaint on your website for damaged baggage on 6th December 2015. While I had provided all the details within 7 days of flight, the your staff has taken their own sweet time of 4 months to review my case. After untiring follow up, in the month of May, my plea was heard and I was assured of a payment towards my claim. I had provided my bank details in the claim settlement form on 1st May 2016. I wish to inform that Till date, I am yet to receive any payment. Upon following up with the customer care, I am told that the payment is already made on 10th May 2016 and the case stands closed. However, there is no credit made to my account which I mentioned in the claim settlement form. I have offered to send my bank statement and in return I have asked the airlines to send me the credit invoice/cheque but NO feedback. It is astonishing that the airlines which aspires to be one of the leading brand in the world has such an indifferent attitude, awful customer care staff. My case is going on for more than 5 months and I am not sure what lies ahead of me. Can someone please please look into the matter and help me out please..

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04 July 2016 10:07:00 Dmc

On arrival on flight EY41/01st July may checked in bag failed to make the flight. On reporting my missing bag I was not provided with a copy of my PIR or a file reference number. When I eventually suceeded in making contact with the baggage handling agent in Dublin, they were of no help. They had no information on my bag and did not provide me with any advice on what my next steps should be. I found the level of customer service zero. I eventually got a file reference number by contacting another airport who retrieved my file reference using my tag number. I email Edihad customer Services on Friday 01st July and as yet I have not received a response I am very concerned and disappointed that three days later there is no sign of My bag and to be quite honest I believe that neither Edihad or their handling agent in Dublin care whether my bag or anyone else's is retrieved. I have now bought necessities but my concerns are that all my precious belongings I was bringing on my holidays my never be reunited with me. I am worried and frustrated by the lack of effort by Edihad and their handling agent and to be honest my holiday has been ruined.

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04 July 2016 10:07:00 Eric Johansson

We flew from Stockholm to Tokyo via Abu Dhabi. When we arrived at Narita airport we got informed that our 2 bags were still in Abu Dhabi and that they would arrive to our apartment here in Tokyo the next day. During this time we have only been able to be in contact with Narita, who says that Abu Dhabi claims to have sent the bags already. Altough they started to claim this on June 30th when we arrived, but not until today one of our bags actually arrived to Narita. So one of our bags is still in Abu Dhabi, according to Narita. This is all very confusing, but the only one who have been in contact with us is Narita. Etihad say that they can't help us. So what should we do?

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04 July 2016 10:07:00 EtihadHelp

Rishi Lalwani : The airline is lacking accountability in that the number provided by them nor the E-mail address is being attended to. A colleague and I were travelling fr om Rome to Mumbai via Abu Dhabi and have lost 3 baggage pieces. Apart from containing branded clothes, expensive jackets and gift items from Europe for friends and family , it contains electronics including hard disk drives with years and years of data, photographs from family trips et al. Etihad - wh ere is the accountability and assurance tostand up and tell your customers that atleasr there is all effort to find our luggage. In such times, the least you could do is keep the Information leg continuous by answering calls and emails. High time you do that lest some of our customers take up this matter legally am through the media. Hi Rishi, This years peak summer travel period has also seen instances wh ere guests baggage has been delayed and Etihad Airways apologises for this unfortunate inconvenience. All efforts will be taken to ensure the baggage is reunited with their owners. Thank you for your patience. *Jiaqi

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