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Etihad Airways Discussion

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30 August 2016 11:08:00 Guest

Based on the Montreal convention, I am trying to submit a claim for my delayed baggage. My luggage was delayed in both New York and in Riyadh for many days on my last trip on Etihad airways. I have tried several times to submit a claim but I always get an error message from this site. (resources.etihadairaways.com/etihadairwa... ). please let me know how to submit a claim for paying for a second luggage and the things i needed before my luggage arrival. A quick and prompt response will be very much appreciated.

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30 August 2016 01:08:00 Shekhar

Hi Etihad, I had travel from DEL-AUH-DUS-JFk my Bag chekin no is Ey422045.46. My bagage is missed and when i asked the ground team and submitted a form th What is the compensation for the delayed baggage idont have clothes here. name : Shekhar Puwar Cotact : +1 669-251-8547

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29 August 2016 06:08:00 manigopal

hi Etihad, I had travel from SFO_LA_AHU_HYD. My bagage is missed and when i asked the ground team and submitted a form they gave some PIR number. What is the compensation for the delayed baggage we dont have clothes here. name : VEPATI MANIGOPAL

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26 August 2016 09:08:00 EtihadHelp

Dear General Nancy Thanks for taking the time to contact us here on our forum today and these kind words. We would ask you to please contact our team using this email; socialmedia@etihad.ae kindly send over a full proposal and our team will review this, Kind regards *Gill Nancy Samue : Hello my dear, My name is General Nancy William, U. S. A. Army, is my pleasure to contact you after viewing your profile today, I wish to have undisclosed partnership with you, I hope you recontact me back Via the email below, gen.nancy.usa.william@yandex.com

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26 August 2016 08:08:00 EtihadHelp

Hi Moghaddas, Do you have a interaction or case number we can check for you? *Gill Moghaddas : I lost my luggage traveling from Tehran to Amsterdam (31 Jully). No body contact me during these weeks what should I do? please seme body let me know. my reference number is : AMSEY10365

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26 August 2016 08:08:00 EtihadHelp

Dear Guest, We apologise for the delay in coming back to you. We have contacted our team and requested an update. As soon as we get a reply and update we'll be on touch. Thanks for coming to us today and highlighting this to us. We hope to speak to you soon *Gill Guest : On Tue, Aug 23, 2016 at 11:54 AM, rajesh matta wrote: Any updates please? 3rd Follow-up! On Sat, Aug 20, 2016 at 8:47 AM, rajesh matta wrote: Any Updates please? On Tue, Aug 16, 2016 at 9:53 AM, rajesh matta wrote: Any Updates please? On Mon, Aug 8, 2016 at 11:57 PM, wrote: Ref 472034 Date 09 August 2016 Dear Ms. Dolla, Thank you for your correspondence. Your details will be forwarded to our Baggage Claims team for them to investigate your file. As soon as they have concluded their investigation, they will contact you further. We appreciate your patience and understanding. Yours sincerely, Baggage Claims CONFIDENTIALITY / DISCLAIMER NOTICE : This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses. Etihad Airways

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26 August 2016 08:08:00 EtihadHelp

Hi Nagaraja, Thanks for getting in touch today, we're sorry to hear of this disruption. You can check all bag status's using the world tracer website, please enter the airline code XY followed by the number 24032; www.sita.aero/solutions-and-services/pro... The airline to will be looking into this and should be updating you as they receive more information. We hope this helps *Gill Nagaraja : Hi, etihad i lost my luggage while travelling fr om india hyderabad to Riyadh Saudi Ariabia airport on 22nd Aug. I booked ticket on Etihad but while boarding they told me that Jet airways from from hyderabad to Abu Dhabi flight number 9w 550 and from Abu Dhabi to Riyadh flynas flight number xy 222. When i try to collect my luggage in Riyadh i have not received my bag. The staff at Riyadh given me pir number. can you please tell how to track that pir number. PIR Number: RUHXY24032.

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26 August 2016 08:08:00 Etihad Airways

Hi Nagaraja, Thanks for getting in touch today, we're sorry to hear of this disruption. You can check all bag status's using the world tracer website, please enter the airline code XY followed by the number 24032; www.sita.aero/solutions-and-services/pro... The airline to will be looking into this and should be updating you as they receive more information. We hope this helps *Gill Nagaraja : Hi, etihad i lost my luggage while travelling fr om india hyderabad to Riyadh Saudi Ariabia airport on 22nd Aug. I booked ticket on Etihad but while boarding they told me that Jet airways from from hyderabad to Abu Dhabi flight number 9w 550 and from Abu Dhabi to Riyadh flynas flight number xy 222. When i try to collect my luggage in Riyadh i have not received my bag. The staff at Riyadh given me pir number. can you please tell how to track that pir number. PIR Number: RUHXY24032.

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25 August 2016 01:08:00 Moghaddas

I lost my luggage traveling from Tehran to Amsterdam (31 Jully). No body contact me during these weeks what should I do? please seme body let me know. my reference number is : AMSEY10365

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24 August 2016 11:08:00 Guest

Etihad airlines is a bunch of robbers!!

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23 August 2016 06:08:00 Guest

On Tue, Aug 23, 2016 at 11:54 AM, rajesh matta wrote: Any updates please? 3rd Follow-up! On Sat, Aug 20, 2016 at 8:47 AM, rajesh matta wrote: Any Updates please? On Tue, Aug 16, 2016 at 9:53 AM, rajesh matta wrote: Any Updates please? On Mon, Aug 8, 2016 at 11:57 PM, wrote: Ref 472034 Date 09 August 2016 Dear Ms. Dolla, Thank you for your correspondence. Your details will be forwarded to our Baggage Claims team for them to investigate your file. As soon as they have concluded their investigation, they will contact you further. We appreciate your patience and understanding. Yours sincerely, Baggage Claims CONFIDENTIALITY / DISCLAIMER NOTICE : This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses. Etihad Airways

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23 August 2016 11:08:00 Nagaraja

Hi, etihad i lost my luggage while travelling fr om india hyderabad to Riyadh Saudi Ariabia airport on 22nd Aug. I booked ticket on Etihad but while boarding they told me that Jet airways from from hyderabad to Abu Dhabi flight number 9w 550 and from Abu Dhabi to Riyadh flynas flight number xy 222. When i try to collect my luggage in Riyadh i have not received my bag. The staff at Riyadh given me pir number. can you please tell how to track that pir number. PIR Number: RUHXY24032.

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21 August 2016 11:08:00 Guest

Guest : Guest : Guest : Etihad Airways : sunil john : Hi, etihad have lost my luggage while travelling fr om UK Man airport to India Tvm on 14th aug flight number ey16 and ey272 The staff at tvm did not give me a 10 digit number to track and looks like there is no number I can call. such a low level airlines. didnt know. could someone let me know what happened to my luggage. Dear John, Could you please send us your PIR on socialmedia@etihad.ae so we can follow it up with the relevant team. Thank you. *Jiaqi dear jiaqi, wat is pir number and wh ere do I find it. its just annoying that you cant find the missing luggage with passenger name and flight name. sunil yfkzeu this is the num I have such a pathetic airlines. this is the first time i am using etihad. its been more than 48 hrs they have lost my luggage and they cant even track where it is and I am kept in * ... no update from etihad airlines.. its been 6 days since they have lost my luggage. please don't use them anymore. they are an irresponsible bunch with no sense of customer service.

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21 August 2016 11:08:00 Guest

Have checked in 3 Trolley bags (2 SKY BAGS of 77 CM and 1 American Tourister Strolley bag) in ABU DHABI city terminal. We traveled by following flight fr om ABU DHABI to HYDERABAD on 19-AUG-2016 , received only 2 bags out of 3 (one Brown color Sky bags Strolley is missing fr om Hyderabad Airport. Please note that the missing strolley bag contains GOLD/CASH/CREDIT n DEBIT Cards n Baby Medical/Health record documents which I came to India for his treatment without which can not proceed further with his treatment. Hence please trace the Bag on Priority Basis and deliver to my address in INDIA. I have logged a Complaint in Hyderabad Airport , with File Ref number: HYD9W20343/19AUG16/0833GMT. I have Called Jet Airways Hyderabad office n number of times and their response is very poor. Hence I request you to investigate the matter at the earliest and get back to me on the following details Name: Venkata Gurram, Mob: 91-8019392180 or 91-9985595029. I were told that the missing baggage will be delivered with in 24 hours from Complaint logged date and time, however its been 48 hours and still no clue about wh ere the baggage is missing. I suspect that the bag may be not loaded from Abu Dhabi City terminal/at Abudhabi airport. Please find the following details and get back to me at the earliest. All the money/cards etc. kept in strolley which is missing and can not go to my hometown also without the important medical documents,Educational certificates etc. I had no idea wh ere my luggage was and no one had the decency to contact me from the airline company (ETIHAD/JETAIRWAYS) Specifications of the missing Baggage: 1. Manufacturer: SKYBAGS 2. Color: ORANGE STROLLEY four WHEEL 77CM Travel details: Etihad Airways:EY8701/JET Airways:9W 549 Flight Number (e.g. EY 256): EY8701 Flight date: 19/08/2016 Ticket number: Class of travel: Economy From: Abu Dhabi, Abu Dhabi Airport (AUH), United Arab Emirates To: Hyderabad, Rajiv Gandhi Airport (HYD), India Booking reference: KLGLCR Missing Luggage Tag details:0607 EY324568 Personal details: Etihad Guest Number: 100095280891 Title: Mr First name: venkatasudheer Last name: Gurram Email address: gvsudheer4u@gmail.com Mobile phone number: 91-8019392180 Home number:91-9985595029 City: HYDERABAD Country: INDIA

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20 August 2016 08:08:00 Guest

ETHIAD! you are a * joke! I've been on hold for an hour you bastards!!! I am missing some important stuff. * pricks - last time I fly with you imbeciles!

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20 August 2016 03:08:00 Guest

????????????? On Sat, Aug 20, 2016 at 8:47 AM, rajesh matta wrote: Any Updates please? On Tue, Aug 16, 2016 at 9:53 AM, rajesh matta wrote: Any Updates please? On Mon, Aug 8, 2016 at 11:57 PM, wrote: Ref 472034 Date 09 August 2016 Dear Ms. Dolla, Thank you for your correspondence. Your details will be forwarded to our Baggage Claims team for them to investigate your file. As soon as they have concluded their investigation, they will contact you further. We appreciate your patience and understanding. Yours sincerely, Baggage Claims CONFIDENTIALITY / DISCLAIMER NOTICE : This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses. Etihad Airways

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20 August 2016 03:08:00 Guest

Any updates? On Sat, Aug 20, 2016 at 8:47 AM, rajesh matta wrote: Any Updates please? On Tue, Aug 16, 2016 at 9:53 AM, rajesh matta wrote: Any Updates please? On Mon, Aug 8, 2016 at 11:57 PM, wrote: Ref 472034 Date 09 August 2016 Dear Ms. Dolla, Thank you for your correspondence. Your details will be forwarded to our Baggage Claims team for them to investigate your file. As soon as they have concluded their investigation, they will contact you further. We appreciate your patience and understanding. Yours sincerely, Baggage Claims CONFIDENTIALITY / DISCLAIMER NOTICE : This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses. Etihad Airways

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20 August 2016 03:08:00 Guest

On Sat, Aug 20, 2016 at 8:47 AM, rajesh matta wrote: Any Updates please? On Tue, Aug 16, 2016 at 9:53 AM, rajesh matta wrote: Any Updates please? On Mon, Aug 8, 2016 at 11:57 PM, wrote: Ref 472034 Date 09 August 2016 Dear Ms. Dolla, Thank you for your correspondence. Your details will be forwarded to our Baggage Claims team for them to investigate your file. As soon as they have concluded their investigation, they will contact you further. We appreciate your patience and understanding. Yours sincerely, Baggage Claims CONFIDENTIALITY / DISCLAIMER NOTICE : This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses. Etihad Airways

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20 August 2016 03:08:00 Guest

Please let me know when I will get my baggage in France .I am a first traveler to France for business purpose and I am staying here without enough toiletries and clothing fr om four days in France . Due to Ethihaad mistake in not in delivering my baggage in time, my days in France are very stressful now ,I require compensation as I am spending money from my own pocket to buy my personal items in France in Euros from four days as of now ! I have been following up for a long time and I never got any response from anyone I also got an information that baggage is still in DUBAI wh ere my travel never included a place called DUBAI Details attached in the mail Baggage Number 9W943272/9W943273 Bags can be easily identified with yellow ropes and stickers talking about routes and my name [ Not sure why it reached DUBAI! ] 9W0576 (jet airways) Kochi to abudhabi EY 7578 EY 31 Abudhabi to paris EY 031 AF 7518 Paris to Tolhouse EY5920

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19 August 2016 10:08:00 Guest

Hi, Chandpasha here. i have traveled in Etihad Airways from bangalore to Jeddah via Abu dhabi on 12 Aug 2016, i have not received my Main Luggage., i was told to collect after four hour. but till now i dint receive my baggage and there is no response from Airlines. My baggage tracking no is JEDEY22471. even they are not responding to our phone. Please advise

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18 August 2016 07:08:00 Fenil Doshi

[Missing baggage] -I travelled by Etihad Airways from Ahmedabad(India) to New York (USA) on 11th August via Abu Dhabi. File Reference Number - JFKEI28964. EY227 / 11 AUG / EY45 / 12 AUG / EI105. Baggage Information - Tag - EY238501. You can reach me at fenildoshi93@gmail.com and +1 (917) 971 1757. I would like to know when can i expect any information about my bag. - Fenil Doshi

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18 August 2016 11:08:00 Ashraf

Dear Etihad, I have lost my baggage while travelling from Hyd to Riyadh Via Abu Dhabi, I have been waiting from last 18 days for your team to track the baggage but no response. my PIR ref: RUHEY20337, whether I be getting back my luggage or not and I would like to know when and how do I need to submit my claim for loses. I also want to know how to claim for Items which I purchased almost 2 years ago, as no one will be have the receipts that old. Please advice. Regards, Ashraf Ali

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18 August 2016 11:08:00 Omar Atcha

My daughtdf and family gone to live i al ain left manchester 12.08.16 destination abu dhabi EY16. ..lost case i had to drive to manc airport to talk with someone as no one taking responsibility on phone told by ethiad customer service manc airport case still in manc would be sent on 14.08 .16 and delivered to hotel ..this didn't happen ...got told yest it was on EY 16 to abu dhabi on 15.08.16 daghter now in al ain just had phone call to be told case was on a flight to Perth Australia and that know one knows where the case is now...lots of personal items in case including my grand children's clothes ..contact lenses etc urgently need the case to be found ...

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17 August 2016 08:08:00 Guest

Lost Red suitcase travelling from Kolkata to San Francisco via Abu Dhabi. Travelled business class and paid large amount of money for the tickets. Arrived SFO on August 15th and it has been over 48 hours and have not heard anything about the luggage. Passenger name: Namita Mitra, ATLWMXS. I have called the SFO number provided repeatedly only to get voice mail. Also sent emails to the email address provided and did not get a response. Is there any way to know if and when we will get the luggage?

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17 August 2016 08:08:00 Namita Mitra

Lost luggage when travelling from Kolkata to San Francisco through Abu Dhabi. Arrived SFO August 15th 2016 (# ATLWMXS). I have called the number provided, emailed the email address provided. No response in any form. Can someone tell me how to contact someone to know if and when my suitcase will be delivered.

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17 August 2016 11:08:00 Guest

Hi, Ilost my brown bag on 03.08.2016 while travelling from Poland to dar es salaam tanzania. Flight numbers: AB 8207 and EY 681. Ticket details: Passenger: MAASSAY Pamela Simon Ticke Number: 607212943256004 Bag tag number AB 440776. Thx

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17 August 2016 11:08:00 Guest

Hi, I lost my bag while traveling from Poland to Dar es salaam Tanzania, on 03.08.2016. Flights: AB 8207 and EY 681 My Bag tag number is AB 440776. Kindly assisst. Thx

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17 August 2016 05:08:00 Guest

Guest : Guest : Etihad Airways : sunil john : Hi, etihad have lost my luggage while travelling fr om UK Man airport to India Tvm on 14th aug flight number ey16 and ey272 The staff at tvm did not give me a 10 digit number to track and looks like there is no number I can call. such a low level airlines. didnt know. could someone let me know what happened to my luggage. Dear John, Could you please send us your PIR on socialmedia@etihad.ae so we can follow it up with the relevant team. Thank you. *Jiaqi dear jiaqi, wat is pir number and wh ere do I find it. its just annoying that you cant find the missing luggage with passenger name and flight name. sunil yfkzeu this is the num I have such a pathetic airlines. this is the first time i am using etihad. its been more than 48 hrs they have lost my luggage and they cant even track where it is and I am kept in * ...

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17 August 2016 04:08:00 Guest

Guest : Etihad Airways : sunil john : Hi, etihad have lost my luggage while travelling fr om UK Man airport to India Tvm on 14th aug flight number ey16 and ey272 The staff at tvm did not give me a 10 digit number to track and looks like there is no number I can call. such a low level airlines. didnt know. could someone let me know what happened to my luggage. Dear John, Could you please send us your PIR on socialmedia@etihad.ae so we can follow it up with the relevant team. Thank you. *Jiaqi dear jiaqi, wat is pir number and wh ere do I find it. its just annoying that you cant find the missing luggage with passenger name and flight name. sunil yfkzeu this is the num I have

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16 August 2016 07:08:00 Guest

Etihad Airways : sunil john : Hi, etihad have lost my luggage while travelling fr om UK Man airport to India Tvm on 14th aug flight number ey16 and ey272 The staff at tvm did not give me a 10 digit number to track and looks like there is no number I can call. such a low level airlines. didnt know. could someone let me know what happened to my luggage. Dear John, Could you please send us your PIR on socialmedia@etihad.ae so we can follow it up with the relevant team. Thank you. *Jiaqi dear jiaqi, wat is pir number and wh ere do I find it. its just annoying that you cant find the missing luggage with passenger name and flight name. sunil

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16 August 2016 02:08:00 EtihadHelp

sunil john : Hi, etihad have lost my luggage while travelling from UK Man airport to India Tvm on 14th aug flight number ey16 and ey272 The staff at tvm did not give me a 10 digit number to track and looks like there is no number I can call. such a low level airlines. didnt know. could someone let me know what happened to my luggage. Dear John, Could you please send us your PIR on socialmedia@etihad.ae so we can follow it up with the relevant team. Thank you. *Jiaqi

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16 August 2016 02:08:00 EtihadHelp

YAMINI GONERI : YAMINI IS MY DAUGHTER, BOOKED HER AND HER MOTHER'S 2 BAGS AT MUMBAI ON 4TH AUGUST TO FCOEY AIR PORT ITALI. THEY WERE TOLD AT ABU DHABI IT HAS BEEN MISS HANDLED. THEY COMPLAINED AT FCOEY AIRPORT .THEIR FILE NO IS FCOEY12699 ON 4HT AUG 2016 16.25LT. NOW I WANT TO KNOW WHERE OUR LUGGAGE IS. ONE 16TH THEY ARE GOING BACK TO CHENNAI FROM PARIS AIRPORT THROUGH ABU DHABI AND MUMBAI. IS IT POSSIBLE TO ARRANGE. IF NOT YOU HAVE TO SEND IT TO CHENNAI. PLEASE CHECK AND CONFIRM TO MY MAIL gonerinaidu@gmail.com- MY MOBILE NUMBER IS 91-9444916726. I AM FATHER OF YAMINI- MY NAME IS G D NAIDU. THANKS, RAGARDS, HAIDU G D Dear Haidu, We will ask our airport team in FCO to look into this for you. We are really sorry for the baggage delay. *Jiaqi

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16 August 2016 02:08:00 EtihadHelp

Guest : Hi, our Etihad connection was as follows: Bangalore (13th Aug) - Abu Dhabi - Amsterdam - New York (13th Aug). The last leg was operated by KLM. Our baggage has not arrived since. And the call center seems to have no information about the location of the baggage or any anticipated time of delivery of the same. We do not know any way to locate the bags. We are leaving NYC for LA on 16th Aug to attend a wedding and have zero luggage on us. This is extremely inconvenient and we do not know any better way to trace our luggage. We only have luggage tags at the moment but there is no way of tracing baggage online with that information. Please advise at the soonest what we can do about this. Dear Guest, As per airline regulations you need to contact the carrier operating the last part of your journey, in order to file your complaint for delayed baggage or to get an update on the tracing of your bag. Please continue to correspond with KLM for further assistance and updates. Thank you. *Jiaqi

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16 August 2016 01:08:00 Guest

FAROOQUE RAZA : Etihad Airways : FAROOQUE RAZA : Guest : Etihad Airways : Hi FAROOQUE, As of yet we do not have any further updates, we truly understand this upset and frustration, we apologise for this. Our team will be in contact with an update as soon as possible *Gill FAROOQUE RAZA : Hi, I went to Kolkata, India on a 10 days trip on June 30, 2016 and returned back to Jeddah, Saudi Arabia on July 10, 2016. While Travelling JED-AUH-CCU, I lost one baby stroller. I registered the missing baggage complaint at Kolkata Airport and they promised to trace the missing baggage and to be delivered to my temporary address in India. I have been calling Kolkata airport Etihad baggages services but the line was busy 24 hrs. It seems that the baggage services dept doesn't was to answer the passengers call. We travelled on a short leisure trip and really faced inconvenience without the baby stroller. The copy of the PIR provided to me does mention the PIR number. My PNR no is NPIWUB and the missing baggage tag no is EY219491. I've already returned back to my origin city on 10th July and I'm yet to get any communication on my complaint. This is very pathetic experience with Etihad which claims to be the best airline. This is so frustrating. Please update me on missing baggage on my email id FAROOQUERAZA@HOTMAIL.COM Is there any update on my missing luggage. Is there any cutoff time to get response from your baggage service dept. I dont have the time and patience to keep following up for my missing luggage. Please let me know the procedure to get the compensation. Regards, Farooque Raza Is there anybody at Etihad Airways end to respond??? Hi Farooque, we are sorry to hear, that you still haven't received your baggage. Kindly check again for your PIR reference. It's a mix from the airport code you arrived, EY and 5 digits. In your case it should look like CCUEY12345. Kindly check and provide us this information in order to check with the Kolkata team. Thank you. *Ela Thank you for at earliest responding to my grievance. When I reported the missing baggage claim at the airport, I didnt get the PIR reference. I've only the missing baggage tag no. which is EY219491. Its almost a month now and still no trace of the missing baggage. I traveled on ticket having PNR no. NPIWUB on June 30 2016. I'm still awaiting an update on my missing baby stroller even after one and half month of complaint. Is etihad takes passenger claims seriously???

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16 August 2016 05:08:00 sunil john

Hi, etihad have lost my luggage while travelling from UK Man airport to India Tvm on 14th aug flight number ey16 and ey272 The staff at tvm did not give me a 10 digit number to track and looks like there is no number I can call. such a low level airlines. didnt know. could someone let me know what happened to my luggage.

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16 August 2016 05:08:00 sunil john

Hi, etihad have lost my luggage while travelling from UK Man airport to India Tvm on 14th aug flight number ey16 and ey272 The staff at tvm did not give me a 10 digit number to track and looks like there is no number I can call. such a low level airline. didnt know. could someone let me know what happened to my luggage.

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15 August 2016 10:08:00 YAMINI GONERI

YAMINI IS MY DAUGHTER, BOOKED HER AND HER MOTHER'S 2 BAGS AT MUMBAI ON 4TH AUGUST TO FCOEY AIR PORT ITALI. THEY WERE TOLD AT ABU DHABI IT HAS BEEN MISS HANDLED. THEY COMPLAINED AT FCOEY AIRPORT .THEIR FILE NO IS FCOEY12699 ON 4HT AUG 2016 16.25LT. NOW I WANT TO KNOW WHERE OUR LUGGAGE IS. ONE 16TH THEY ARE GOING BACK TO CHENNAI FROM PARIS AIRPORT THROUGH ABU DHABI AND MUMBAI. IS IT POSSIBLE TO ARRANGE. IF NOT YOU HAVE TO SEND IT TO CHENNAI. PLEASE CHECK AND CONFIRM TO MY MAIL gonerinaidu@gmail.com- MY MOBILE NUMBER IS 91-9444916726. I AM FATHER OF YAMINI- MY NAME IS G D NAIDU. THANKS, RAGARDS, HAIDU G D

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15 August 2016 05:08:00 Guest

Hi, our Etihad connection was as follows: Bangalore (13th Aug) - Abu Dhabi - Amsterdam - New York (13th Aug). The last leg was operated by KLM. Our baggage has not arrived since. And the call center seems to have no information about the location of the baggage or any anticipated time of delivery of the same. We do not know any way to locate the bags. We are leaving NYC for LA on 16th Aug to attend a wedding and have zero luggage on us. This is extremely inconvenient and we do not know any better way to trace our luggage. We only have luggage tags at the moment but there is no way of tracing baggage online with that information. Please advise at the soonest what we can do about this.

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15 August 2016 04:08:00 EtihadHelp

Hi Venu. We are really sorry to hear that. Kindly note that according to the Interline Baggage Handling agreement, the airline who is the final carrier of the passenger takes full responsibility for the passenger claim, regardless of which airline is ultimately responsible for the mishandling. This does not mean we are complacent about mishandled baggage. This system simply avoids confusion, duplication of tracing efforts and duplicate claims. As Air Berlin carried you to your destination, any claim would need to be made through them as per the Airline Industry Regulations. Thank you for your understanding. *Sky Venu Patha : Dear Etihad air lines, On August 12th 2016 i traveled through Etihad/Air berlin air lines and I lost my baggage during the travel. My trip followed as below: Hyderabad---Abu dhabi-- EY275 (Etihad air craft)--08/12/2016 Abu Dhabi---Dusseldorf- - AB7461(Air berlin air carft)--08/12/2016 Dusseldorf---New york JFK AB7480(Air berlin air craft)--08/12/2016 When I reach New York(JFK air port) i didn't receive my baggage, the air lines staff filed my claim and gave me yellow receipt which has a FILE REFERENCE NUMBER and a contact number of a person who manages the lost baggage when i call to their contact number no one is answering. Description of lost Baggage: My baggage is cloth suitcase which is black in color made by Samsonite. I have all my clothes, gifts, food items and some valuables. I contacted Etihad airlines and none of them are responding properly, i dont have any clothes to wear and i have to work at office tomorrow (monday) i have been following up so many times and no one is responding. Please help me to find my baggage. I am also including my contact number and USA residence address. Address and contact details to send my lost baggage: Venu Patha 2030 Finch Dr., Bensalem, PA-19020 USA. Mobile Phone: +1-409-201-6863 The airlines representative told me to purchase some clothes today as i have to work at office tomorrow and basic necessaries like clothes and stuff and claim them back so it can be reimbursed. even though i may purchase the basic necessaries for couple of days my baggage is very important as it has valuables and some gifts. Please trace my baggage with highest priority and send it back to above address.

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15 August 2016 04:08:00 EtihadHelp

Dear Guest, We have seen that your bag was located and have asked the airport team to inform us about the delivery details. We have also asked them to give you a call to inform you of the same. Thank you and apologies for the inconvenience. *Sky Guest : As of August 14th, Etihad and Flynas have been absolutely useless, I am seriously disgusted... I have called every number only to be treated as if it's my fault that they have lost my tagged luggage, I have had no response to my e-mails, I have tried multiple times to apply to your online baggage claim it tells me my claim doesn't exist... I have phoned all available resources. NO ONE WILL EITHER ANSWER THE PHONE OR HELP ME IN ANY WAY!!! I Am now resigned to the fact that my luggage has either been stolen or I just won't see any of it again. THANK YOU FOR NOTHING. My claim number is RUHXY 23653

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15 August 2016 04:08:00 EtihadHelp

Hi there, We have replied to your messages on Facebook. Thank you *Sky Guest : I forget my daughters iPad 2 on 6 of August from Islamabad to abudhabi. No positive response from eithad airline

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15 August 2016 04:08:00 EtihadHelp

Hi Chandpasha, We can see our team has located your baggage and has tried to contact you via phone, however the number provided was incorrect. Please contact us on one of our social media channels (Facebook, Twitter) with your PIR number, telephone number and email address so that we can forward it to our team. Thank you *Sky Guest : Hi, Chandpasha here. i have traveled in Etihad Airways from bangalore to Jeddah via Abu dhabi on 12 Aug 2016, i have not received my luggage., i was told to collect after four hour. but till now i dint receive my baggage and there is no response from Airlines. My baggage tracking no is JEDEY22471. even i they are not responding to our phone. please suggest

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15 August 2016 03:08:00 EtihadHelp

Dear Elamparithy, We have replied to your email. Your bag has been found and will soon be delivered to your location. Thank you *Sky Guest : Hi This is Elamparithi Chandrasekara came to Rosenheim for the business trip I have traveled Ethihad Airways on EY237/12AUG/EY5/13AUG. I reached Munich,but my baggage hasn't reached. I did inform to ETIHAD AIRWAYS BAGGAGE counter and they said to me that they will send my apartment but still I did not receive my baggage. File reference : MUCEY21966/13AUG16/0547GMT Flight/Date:EY237/12AUG/EY5/13AUG Number of baggage : 1 Ticket number : 6079163778307 colour / Type:BK22HWX Tag number : EY901187

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15 August 2016 03:08:00 EtihadHelp

Hi there, We can see you have been informed of the fact that the bag arrived and you need to collect it from the airport. Could you please confirm? *Sky Cedric : One of my luggages had been lost today the 13th of August. Flight Brussels to Jeddah via Abu Dhabi. Brussels-Abu Dhabi : EY 56 Abu Dhabi - Jaddah : EY 333 Lost luggage : 8607EY23885 JEDEY22481 +966 53 372 8967 No information on the tracker tool, 10 hours after my arrival. What to do ?

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15 August 2016 03:08:00 EtihadHelp

Hi Irshad, We can see the bag was received in RUH on the 11th of August. Please confirm if you are still waiting for the delivery. *Sky Irshad abdulrazak : I have traveled from managlore to riyadh via abhudabhi. My baggage missing since august 10th 2016. No calls from etihad, even they are not receiving my calls. File Number: RUHEY20434. deliver my baggage as soon as possible.

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15 August 2016 01:08:00 Venu Patha

Dear Etihad air lines, On August 12th 2016 i traveled through Etihad/Air berlin air lines and I lost my baggage during the travel. My trip followed as below: Hyderabad---Abu dhabi-- EY275 (Etihad air craft)--08/12/2016 Abu Dhabi---Dusseldorf- - AB7461(Air berlin air carft)--08/12/2016 Dusseldorf---New york JFK AB7480(Air berlin air craft)--08/12/2016 When I reach New York(JFK air port) i didn't receive my baggage, the air lines staff filed my claim and gave me yellow receipt which has a FILE REFERENCE NUMBER and a contact number of a person who manages the lost baggage when i call to their contact number no one is answering. Description of lost Baggage: My baggage is cloth suitcase which is black in color made by Samsonite. I have all my clothes, gifts, food items and some valuables. I contacted Etihad airlines and none of them are responding properly, i dont have any clothes to wear and i have to work at office tomorrow (monday) i have been following up so many times and no one is responding. Please help me to find my baggage. I am also including my contact number and USA residence address. Address and contact details to send my lost baggage: Venu Patha 2030 Finch Dr., Bensalem, PA-19020 USA. Mobile Phone: +1-409-201-6863 The airlines representative told me to purchase some clothes today as i have to work at office tomorrow and basic necessaries like clothes and stuff and claim them back so it can be reimbursed. even though i may purchase the basic necessaries for couple of days my baggage is very important as it has valuables and some gifts. Please trace my baggage with highest priority and send it back to above address.

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14 August 2016 10:08:00 Guest

As of August 14th, Etihad and Flynas have been absolutely useless, I am seriously disgusted... I have called every number only to be treated as if it's my fault that they have lost my tagged luggage, I have had no response to my e-mails, I have tried multiple times to apply to your online baggage claim it tells me my claim doesn't exist... I have phoned all available resources. NO ONE WILL EITHER ANSWER THE PHONE OR HELP ME IN ANY WAY!!! I Am now resigned to the fact that my luggage has either been stolen or I just won't see any of it again. THANK YOU FOR NOTHING. My claim number is RUHXY 23653 Etihad Airways : Grismer : I am thoroughly unhappy with the fact that my business class tagged luggage didn't make it to my destination in Riyadh. I put in a claim, have contacted the one connecting airline, but no one seems to care to actually look for my luggage. I have about $8500 worth of items in it not to mention gifts fr om my family. Etihad doesn't post a number to call to see wh ere my luggage may have ended up. My claim number doesn't work on the website to track it. I am never going to use the airline again as its customer service is absolutely zero. Thanks for not finding my luggage. Disgusted in Riyadh. Hello Grismer, we are sorry to hear about your experience. When did your baggage go missing. Have you claimed your baggage online or through baggageclaims@etihad.ae? We apologise, that nobody has updated you until now. As soon as our team has allocated your baggage, they will contact you. *Ela Etihad Airways : Grismer : I am thoroughly unhappy with the fact that my business class tagged luggage didn't make it to my destination in Riyadh. I put in a claim, have contacted the one connecting airline, but no one seems to care to actually look for my luggage. I have about $8500 worth of items in it not to mention gifts fr om my family. Etihad doesn't post a number to call to see wh ere my luggage may have ended up. My claim number doesn't work on the website to track it. I am never going to use the airline again as its customer service is absolutely zero. Thanks for not finding my luggage. Disgusted in Riyadh. Hello Grismer, we are sorry to hear about your experience. When did your baggage go missing. Have you claimed your baggage online or through baggageclaims@etihad.ae? We apologise, that nobody has updated you until now. As soon as our team has allocated your baggage, they will contact you. *Ela Etihad Airways : Grismer : I am thoroughly unhappy with the fact that my business class tagged luggage didn't make it to my destination in Riyadh. I put in a claim, have contacted the one connecting airline, but no one seems to care to actually look for my luggage. I have about $8500 worth of items in it not to mention gifts fr om my family. Etihad doesn't post a number to call to see wh ere my luggage may have ended up. My claim number doesn't work on the website to track it. I am never going to use the airline again as its customer service is absolutely zero. Thanks for not finding my luggage. Disgusted in Riyadh. Hello Grismer, we are sorry to hear about your experience. When did your baggage go missing. Have you claimed your baggage online or through baggageclaims@etihad.ae? We apologise, that nobody has updated you until now. As soon as our team has allocated your baggage, they will contact you. *Ela Etihad Airways : Grismer : I am thoroughly unhappy with the fact that my business class tagged luggage didn't make it to my destination in Riyadh. I put in a claim, have contacted the one connecting airline, but no one seems to care to actually look for my luggage. I have about $8500 worth of items in it not to mention gifts fr om my family. Etihad doesn't post a number to call to see wh ere my luggage may have ended up. My claim number doesn't work on the website to track it. I am never going to use the airline again as its customer service is absolutely zero. Thanks for not finding my luggage. Disgusted in Riyadh. Hello Grismer, we are sorry to hear about your experience. When did your baggage go missing. Have you claimed your baggage online or through baggageclaims@etihad.ae? We apologise, that nobody has updated you until now. As soon as our team has allocated your baggage, they will contact you. *Ela

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14 August 2016 10:08:00 Guest

I forget my daughters iPad 2 on 6 of August from Islamabad to abudhabi. No positive response from eithad airline

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14 August 2016 09:08:00 Guest

Hi, Chandpasha here. i have traveled in Etihad Airways from bangalore to Jeddah via Abu dhabi on 12 Aug 2016, i have not received my luggage., i was told to collect after four hour. but till now i dint receive my baggage and there is no response from Airlines. My baggage tracking no is JEDEY22471. even i they are not responding to our phone. please suggest

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14 August 2016 09:08:00 Guest

Hi, This is Chandpasha i have traveled in Etihad Airways from bangalore to Jeddah via Abu dhabi on 12 Aug 2016, i have not received my luggage., i was told to collect after four hour. but till now i dint receive my baggage and there is no response from Airlines. My baggage tracking no is JEDEY22471. even i they are not receiving calls. what to do? please suggest

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