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Etihad Airways Discussion

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10 November 2016 07:11:00 EtihadHelp

Dear Tarun khetarpal Apologies for the delay in coming back to you. May we ask has our team been in contact with you regarding the below feedback? If not, please accept our apologies and kindly send us your PIR reference number. This will look similar to AUHEY12345 we will be happy to check this for you *Gill Tarun khetarpal : #Ethiadairways Landed in Abu Dhabi nearly 24 hrs ago and my whole checked in baggage was lost by them and #5starserviceairline promised me to get it delivered next morning . No updates till now 09 Nov 2016 time 0945PM except one call that they will update me. No clothes no belongings to carry on my so called business come tour to Abu dhabi . Put a big question mark on the gradation of them calssified as 5 star . Is anybody from #Ethiadairlines listening . Talk to somebody in the evening for 25 mins and they started all this rubbish what customer service vendor on the road side will provide . After talking to them for 25 mins and literally wasting it nobody was ready to speak on behalf Ethiad Airlines and take any responsibility. #Disgusted #worstexperience #Fivestarairlines #Ethiadairways

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09 November 2016 10:11:00 Tarun khetarpal

#Ethiadairways Landed in Abu Dhabi nearly 24 hrs ago and my whole checked in baggage was lost by them and #5starserviceairline promised me to get it delivered next morning . No updates till now 09 Nov 2016 time 0945PM except one call that they will update me. No clothes no belongings to carry on my so called business come tour to Abu dhabi . Put a big question mark on the gradation of them calssified as 5 star . Is anybody from #Ethiadairlines listening . Talk to somebody in the evening for 25 mins and they started all this rubbish what customer service vendor on the road side will provide . After talking to them for 25 mins and literally wasting it nobody was ready to speak on behalf Ethiad Airlines and take any responsibility. #Disgusted #worstexperience #Fivestarairlines #Ethiadairways

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08 November 2016 05:11:00 Guest

www.reclaimrights.com or send an email to complaints@relcaimrights.com and talk to Alex. He knows how to get things done. Guest : On Nov 4, I travelled with my family (wife and 2 kids) fr om Dallas to AbuDhabi via Etihad (Booking ATXEIM) and fr om AbuDhabi to Pune via Jet Airways. I have had checked in 8 baggages in Detroit via American Airlines which were tagged until Dallas. On doing boarding for next international flight at Etihad Counter, the officer (Justin S) announced my name where he told me an issue about my baggages since American Airlines only tagged them until Dallas and not until my final destination, Pune, India. To my surprise, the Etihad officer, Justin told me that my baggages are being delivered at the terminal wh ere I arrived on Dallas Airport. On request, the Etihad officer regenerated new 8 tags for my baggages and sent a another officer down to the terminal to identify my baggages and place new tags on them. Further almost after 30 min, during boarding process I reconfirmed the Etihad officer regarding my baggages, Justin assured me that my baggages are identified and provide me new tags stickers. He also informed me that incase bags are not delivered via current flight then it will be shipped in next flight. I thanked him and boarded the flight under the impression everything is taken care off. However on reaching Pune, India via Jet Airways, I only received 2 out of 8 check-in baggages.

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08 November 2016 11:11:00 EtihadHelp

Dear Anil, Thanks for getting in touch and sharing this feedback. Our team are correct in saying Jet will need to provide an update to you and your family with the whereabouts's of the baggage. You should have received the PIR reference number and from this they will be able to locate and liaise for an update. We hope you hear back from them soon, we're sure they will be doing all possible to reunite you accordingly Thanks *Gill Anil Ghorpade : Believe or not, after 23 hours of travel, one cannot expect such a frustrating experience. It took me 3 hours to get an trouble ticket raised with on-site Jet Airways Customer Service Associate, Kaustubh. I came to India for my US Visa extension stamping with my family. All of my important valuables, my wife's Indian jewelry, and clothing for entire family (self, wife and kids), shoes, jackets, kids food, and personal belongings were missing and was part of those 8 baggage contents. I had to attend Visa interview at American Consulate Office in Mumbai; but was missing everything to go there. The Jet Office, Kaustubh assured me that baggage will be arrived on next flight, 7 AM IST; however nothing has arrived past 36 hours. Jet Officer raised a file reference number PNQ9W13550 for the missing baggage and gave me a number to reach him next day. Trust me, I did several calls to the given number, but no one attended. I called Jet's toll free number, even the contact center didnt have any update for my missing baggages. I'm trying to find the root cause of the problem analyzing which airline carrier missed to forward my baggages to the next carrier. Today speaking with Jet officer, Dinesh at Pune Airport, he gave me another shock stating that if baggages are not arrived within 14 days and they will be declared lost. The officer told me that they have not received any response from Etihad and until they get status they cannot say anything. Every communication is happening over email; but none of them are trying to talk with someone over the phone. Eventually I called Etihad Mumbai office and request for priority escalation for my baggages. One of the major problems I was going through that all of my family clothing was missing, Kids didnt had any clothes to wear, nor my wife had any. We had American Consulate interview on Monday and Tuesday and we were in deep pain with all of this trouble. The Etihad contact center lady sent a email note to the dept to check for my missing baggages. She said that my case should be handled by Jet and not Etihad. I got panicked and told her all my situation. Later I called American Airlines, the lady officer, Daine checked the database and she confirmed that all of my 8 baggages were delivered to Etihad and Etihad was responsible to retag them until final destination. Etihad being middle interface, they are the hub to send and receive baggages. Jet will be reponsible for final delivery to me. Diane also confirmed that Etihad had accepted and activated new tags that means they received my baggages.

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08 November 2016 10:11:00 EtihadHelp

Dear Guest, Thanks for getting in touch today. We're sorry to hear of this disruption, may we ask have you spoken to Jet Airways? Upon your arrival you should have been provided with a PIR reference number, with this code they will be able to track the bags and will ensure to reunite you as soon as possible. *Gill Guest : On Nov 4, I travelled with my family (wife and 2 kids) fr om Dallas to AbuDhabi via Etihad (Booking ATXEIM) and fr om AbuDhabi to Pune via Jet Airways. I have had checked in 8 baggages in Detroit via American Airlines which were tagged until Dallas. On doing boarding for next international flight at Etihad Counter, the officer (Justin S) announced my name where he told me an issue about my baggages since American Airlines only tagged them until Dallas and not until my final destination, Pune, India. To my surprise, the Etihad officer, Justin told me that my baggages are being delivered at the terminal wh ere I arrived on Dallas Airport. On request, the Etihad officer regenerated new 8 tags for my baggages and sent a another officer down to the terminal to identify my baggages and place new tags on them. Further almost after 30 min, during boarding process I reconfirmed the Etihad officer regarding my baggages, Justin assured me that my baggages are identified and provide me new tags stickers. He also informed me that incase bags are not delivered via current flight then it will be shipped in next flight. I thanked him and boarded the flight under the impression everything is taken care off. However on reaching Pune, India via Jet Airways, I only received 2 out of 8 check-in baggages.

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08 November 2016 10:11:00 EtihadHelp

Dear Guest, Thanks for getting in touch and sharing this recent experience, it's important to hear this and thank you for bringing this to our attention. In order to further investigate this, kindly send this feedback and your booking reference to socialmedia@etihad.ae our team will be happy to review this for you. *Gill Guest : Etihad airlines put you on a SPOT when you travel outside from USA. They would argue that your cabin baggage is out of size and make you buy a new cabin baggage (around $100) from a shop in the Airport (this happened at ORD airport). And they would make you leave your bag with them. My wife experienced this and also she saw at least 15 passengers were dealt the same way and a pool of empty cabin bags lying behind the Etihad counter from brand new to used. My wife had a brand new American Tourister standard carry on bag which was taken by the airlines.

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07 November 2016 10:11:00 anilrg

I understand all international shipping rules and standard between carriers (American, Etihad and Jet); but any of the carrier companies dont understand the pain and frustration that I'm going through. Should I consider this situation as delayed baggage or missing baggage? I had borrowed money from my friend to buy clothing for self, wife and children. I'm going through financial expenses trauma right now wh ere I dont have anything to cope with. Who is going to pay me for these expenses. Moreover if my baggages are not received with 14 days; how do I live without clothing for next 12 days. I'm so much worried that I cannot sleep due to the stress and pain you airline carriers have given to me. With due respect I would like to escalate this situation on a VERY URGENT basis to trace my baggages; otherwise it will be difficult for me to return to USA. HOPING for a prompt action. Thank you. File Reference Number : PNQ9W13550

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07 November 2016 10:11:00 anilrg

Believe or not, after 23 hours of travel, one cannot expect such a frustrating experience. It took me 3 hours to get an trouble ticket raised with on-site Jet Airways Customer Service Associate, Kaustubh. I came to India for my US Visa extension stamping with my family. All of my important valuables, my wife's Indian jewelry, and clothing for entire family (self, wife and kids), shoes, jackets, kids food, and personal belongings were missing and was part of those 8 baggage contents. I had to attend Visa interview at American Consulate Office in Mumbai; but was missing everything to go there. The Jet Office, Kaustubh assured me that baggage will be arrived on next flight, 7 AM IST; however nothing has arrived past 36 hours. Jet Officer raised a file reference number PNQ9W13550 for the missing baggage and gave me a number to reach him next day. Trust me, I did several calls to the given number, but no one attended. I called Jet's toll free number, even the contact center didnt have any update for my missing baggages. I'm trying to find the root cause of the problem analyzing which airline carrier missed to forward my baggages to the next carrier. Today speaking with Jet officer, Dinesh at Pune Airport, he gave me another shock stating that if baggages are not arrived within 14 days and they will be declared lost. The officer told me that they have not received any response from Etihad and until they get status they cannot say anything. Every communication is happening over email; but none of them are trying to talk with someone over the phone. Eventually I called Etihad Mumbai office and request for priority escalation for my baggages. One of the major problems I was going through that all of my family clothing was missing, Kids didnt had any clothes to wear, nor my wife had any. We had American Consulate interview on Monday and Tuesday and we were in deep pain with all of this trouble. The Etihad contact center lady sent a email note to the dept to check for my missing baggages. She said that my case should be handled by Jet and not Etihad. I got panicked and told her all my situation. Later I called American Airlines, the lady officer, Daine checked the database and she confirmed that all of my 8 baggages were delivered to Etihad and Etihad was responsible to retag them until final destination. Etihad being middle interface, they are the hub to send and receive baggages. Jet will be reponsible for final delivery to me. Diane also confirmed that Etihad had accepted and activated new tags that means they received my baggages.

Reply
07 November 2016 10:11:00 Guest

On Nov 4, I travelled with my family (wife and 2 kids) fr om Dallas to AbuDhabi via Etihad (Booking ATXEIM) and fr om AbuDhabi to Pune via Jet Airways. I have had checked in 8 baggages in Detroit via American Airlines which were tagged until Dallas. On doing boarding for next international flight at Etihad Counter, the officer (Justin S) announced my name where he told me an issue about my baggages since American Airlines only tagged them until Dallas and not until my final destination, Pune, India. To my surprise, the Etihad officer, Justin told me that my baggages are being delivered at the terminal wh ere I arrived on Dallas Airport. On request, the Etihad officer regenerated new 8 tags for my baggages and sent a another officer down to the terminal to identify my baggages and place new tags on them. Further almost after 30 min, during boarding process I reconfirmed the Etihad officer regarding my baggages, Justin assured me that my baggages are identified and provide me new tags stickers. He also informed me that incase bags are not delivered via current flight then it will be shipped in next flight. I thanked him and boarded the flight under the impression everything is taken care off. However on reaching Pune, India via Jet Airways, I only received 2 out of 8 check-in baggages.

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07 November 2016 06:11:00 Guest

Etihad airlines put you on a SPOT when you travel outside from USA. They would argue that your cabin baggage is out of size and make you buy a new cabin baggage (around $100) from a shop in the Airport (this happened at ORD airport). And they would make you leave your bag with them. My wife experienced this and also she saw at least 15 passengers were dealt the same way and a pool of empty cabin bags lying behind the Etihad counter from brand new to used. My wife had a brand new American Tourister standard carry on bag which was taken by the airlines.

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03 November 2016 10:11:00 EtihadHelp

Dear Mufazal Qadir Did you get a PIR reference number? This would look similar to BOMEY12345, please get this over to us and we will check this for you *Gill Mufazal Qadir : on Nov-1 My Parents had taken Flight EY140 From Toronto (YYZ) --> to Abu Dhabi (AUG) & Onwards on Nov-2 Flight EY204 From Abu Dhabi (AUH) --> to Mumbai (BOM) one of their Luggage did not arrive at Mumbai When we called Mumbai Etihad Office they are saying it even Missing in Abu Dhabi Related File Number is BOMEY23911 How can we trace this Missing Baggage.

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03 November 2016 10:11:00 EtihadHelp

Dear Hossein Thanks for coming to us today, please use this form to submit a claim to our team, they will review this and get back to you as soon as possible; www.etihad.com/claimbag *Gill Hossein : Hello. My mother had two flights on Oct 30 from Dallas to Abu Dhabi (flight number: 160) and next day Oct 31 from Abu Dhabi to Tehran (Flight number 343). The day after, she found out that some items have been missed and she couldn't find them! Please let us know how can we claim it.

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03 November 2016 05:11:00 Mufazal Qadir

on Nov-1 My Parents had taken Flight EY140 From Toronto (YYZ) --> to Abu Dhabi (AUG) & Onwards on Nov-2 Flight EY204 From Abu Dhabi (AUH) --> to Mumbai (BOM) one of their Luggage did not arrive at Mumbai When we called Mumbai Etihad Office they are saying it even Missing in Abu Dhabi Related File Number is BOMEY23911 How can we trace this Missing Baggage.

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03 November 2016 08:11:00 Hossein

Hello. My mother had two flights on Oct 30 from Dallas to Abu Dhabi (flight number: 160) and next day Oct 31 from Abu Dhabi to Tehran (Flight number 343). The day after, she found out that some items have been missed and she couldn't find them! Please let us know how can we claim it.

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03 November 2016 12:11:00 EtihadHelp

Hi Kimberly We have contact our team and they have advised the bag was delivered, could you pleas confirm if this is the case or not? *Gill Kimberly Budd : Hi have not been contacted about my delayed luggage, it has been a week and I was told it would be delievered to the hostel the following evening at the latest. Trying to contact airline everday and cannot get through, also had no instructions about how I get the $50 a day for items until it is returned??? The tracking system does not recognise my file reference. What the hell! Someone contact me: kimberlyannebudd@gmail.com File Refrence: MUCEY22693

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02 November 2016 08:11:00 EtihadHelp

Dera Kimberly, Apologies for the delay, we will contact our team now for you and ask for an update. We'll be in touch as soon as we hear back. Thanks for bringing this to our attention *Gill Kimberly Budd : Hi have not been contacted about my delayed luggage, it has been a week and I was told it would be delievered to the hostel the following evening at the latest. Trying to contact airline everday and cannot get through, also had no instructions about how I get the $50 a day for items until it is returned??? The tracking system does not recognise my file reference. What the hell! Someone contact me: kimberlyannebudd@gmail.com File Refrence: MUCEY22693

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01 November 2016 02:11:00 Kimberly Budd

Hi have not been contacted about my delayed luggage, it has been a week and I was told it would be delievered to the hostel the following evening at the latest. Trying to contact airline everday and cannot get through, also had no instructions about how I get the $50 a day for items until it is returned??? The tracking system does not recognise my file reference. What the hell! Someone contact me: kimberlyannebudd@gmail.com File Refrence: MUCEY22693

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01 November 2016 10:11:00 EtihadHelp

Hi Aliyas We're sorry to hear of this recent damage to the TV Have you sent over to us a claims form? If not, please use this link our team will be more than happy to look into this for you resources.etihadairways.com/etihadairway... Thanks *Gill Aliyas : My wife traveled with my kids to Chennai from Abudhabi on 30st oct 2016 (EY238) and on arrival found that Smart TV was damaged. She contacted and etihad at chennai desk made a damaged baggage report. It is really frustrating that no one really helped and supported. Now advise that how will claim the same.

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01 November 2016 10:11:00 EtihadHelp

Hi there, Thanks for getting in touch. May we ask, have you send all details to our team; socialmedia@etihad.ae our team will be able to further investigate this with the airport. Please send the booking reference to in order to assist further *Gill Guest : Etihad left my sister stranded at Chicago airport. She was told that she was late despite been at etihad counter 3 hours before flight. This is pathetic. Never fly this airline.

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01 November 2016 10:11:00 EtihadHelp

Hi there, The address is correct BaggageClaims@etihad.ae, this is still a working email, do you have a interaction number we could look at for you? *Gill Guest : We have tried multiple times to send email to this address (baggageclaims@etihad.ae) as given by Etihad representative on the phone but the email fails to go to this address!!

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01 November 2016 10:11:00 Etihad Airways

Dear Guest, Thanks for getting in touch, please apologise for the delay in coming back to you. Can you please advise if you are still waiting for an update or have you had a reply from our baggage claims team? *Gill Guest : We had a flight from Islamabad international airport to London, HEATHROW on 23/10/2016. Our flight numbers were, EY 232 from Islamabad to ABU DHABI and EY 19 from ABU DHABI to HEATHROW. Our luggage has been mishandled overall and two of our main bags that we use for travel have been damaged and broken. We have tried multiple times to send email to this address (baggageclaims@etihad.ae) as given by Etihad representative on the phone but the email fails to go to this address!!

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31 October 2016 08:10:00 Aliyas

My wife traveled with my kids to Chennai from Abudhabi on 30st oct 2016 (EY238) and on arrival found that Smart TV was damaged. She contacted and etihad at chennai desk made a damaged baggage report. It is really frustrating that no one really helped and supported. Now advise that how will claim the same.

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30 October 2016 12:10:00 Guest

Etihad left my sister stranded at Chicago airport. She was told that she was late despite been at etihad counter 3 hours before flight. This is pathetic. Never fly this airline.

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29 October 2016 09:10:00 Guest

We have tried multiple times to send email to this address (baggageclaims@etihad.ae) as given by Etihad representative on the phone but the email fails to go to this address!!

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29 October 2016 09:10:00 Guest

We had a flight from Islamabad international airport to London, HEATHROW on 23/10/2016. Our flight numbers were, EY 232 from Islamabad to ABU DHABI and EY 19 from ABU DHABI to HEATHROW. Our luggage has been mishandled overall and two of our main bags that we use for travel have been damaged and broken. We have tried multiple times to send email to this address (baggageclaims@etihad.ae) as given by Etihad representative on the phone but the email fails to go to this address!!

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26 October 2016 11:10:00 Guest

Sharon did you get a reply that was helpful? I am getting the same response with no way to check. I was offered air miles originally but now they are saying the flight was delayed due to an incident and they don't owe me comoensation. Sharon : I was due to fly out of Manchester to Abu Dhabi on Saturday 17th September on flight EY0096 at 9;10 am. When we went to check in we were told that there was s problem and our flight was delayed. We eventually flew out of Manchester at 20:40. I have contacted Ethiad about possible compensation for the delay. I have been told that we are not entitled to any compensation as there delay was caused by a security alert at Abu Dhabi. How can I confirm if there was an actual alert or is this just the airline trying to get out of paying compensation? I was traveling to Australia to visit my son who I haven't seen for over 6 months and who I won't see again for another year. Ethiad have offered air miles as a gesture of goodwill!

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24 October 2016 10:10:00 EtihadHelp

Dear Zaheer, Thanks for getting in touch, apologies for the delay in coming back to you. May we ask you for a case reference number, we will ask our team to look at this and update you as soon as possible *Gill Zaheer Abbas : Hi Etihad, I lost my baggage on etihad flight on 13th june 2016, My PIR no is AUHEY78923. Following which I submitted my claim form without receipts. The Etihad baggage claim officer estimated my claim to less than 50% what I had quoted. I replied to the claim officer saying it is quite less and later I collected the receipts fr om the various showrooms from from wh ere I purchased those articles and submitted. Now neither the baggage claim officer nor the baggage tracing officer is responding to my mails. This is very bad experience I ever had. when it comes to compensation why this air line is not bothered about its passengers. kindly let me know your response in this regard

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20 October 2016 05:10:00 Zaheer Abbas

Hi Etihad, I lost my baggage on etihad flight on 13th june 2016, My PIR no is AUHEY78923. Following which I submitted my claim form without receipts. The Etihad baggage claim officer estimated my claim to less than 50% what I had quoted. I replied to the claim officer saying it is quite less and later I collected the receipts fr om the various showrooms from from wh ere I purchased those articles and submitted. Now neither the baggage claim officer nor the baggage tracing officer is responding to my mails. This is very bad experience I ever had. when it comes to compensation why this air line is not bothered about its passengers. kindly let me know your response in this regard

Reply
16 October 2016 04:10:00 Guest

Guest : Hi Etihad, I travelled Business Class from Mumbai - Abu Dhabi - Casablanca by Flight EY2013 / EY613 to participate in an Exhibition scheduled. Hence I have to carry three bags. In Casablanca I got 2 bags which were with samples / display items for Exhibition but the one with all my daily needs is missing which even contained my extra Mobile (bought for using with Morocco SIM). I waited at Airport for 90 mins and then left for Hotel by 11:30. My File Reference number is CMNEY/10OCT16/0818 GMT, tag id EY132633 I hope my bag will be traced and I will received same by today evening, else I have to buy many things in Morocco for my immediate needs. Request you to please help me and inform as soon as this is traced. Regards Vijay Garg vijay.garg@ril.com

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16 October 2016 04:10:00 Guest

Hi Etihad, I travelled Business Class from Mumbai - Abu Dhabi - Casablanca by Flight EY2013 / EY613 to participate in an Exhibition scheduled. Hence I have to carry three bags. In Casablanca I got 2 bags which were with samples / display items for Exhibition but the one with all my daily needs is missing which even contained my extra Mobile (bought for using with Morocco SIM). I waited at Airport for 90 mins and then left for Hotel by 11:30. My File Reference number is CMNEY/10OCT16/0818 GMT, tag id EY132633 I hope my bag will be traced and I will received same by today evening, else I have to buy many things in Morocco for my immediate needs. Request you to please help me and inform as soon as this is traced. Regards Vijay Garg

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15 October 2016 10:10:00 EtihadHelp

Hi, this may be due to size restrictions of the email. Maybe check the dimensions of the attachments and try to re-send it. Let us know if it works! *Sky Guest : Thank you Ela for your reply but I can't send the email to the address you told me. Do you know why? Etihad Airways : Guest Silvia Peroni : Good morning,I'm Silvia Peroni, flights EY 485 Brisbane-Abu Dhabi and AZ 857 Abu Dhabi-Milan Malpensa 28-29/09/2016. During the flight one of my two bags has been damaged. I called Ethiad and they told me to write on this forum. Someone could help me? I don't know what to do. Thank you! Hello Silvia, we are sorry to hear about the damage. Kindly forward all your information and pictures of the damaged baggage to baggageclaims@etihad.ae. They will get in touch with you regarding compensation after their review. Thank you. *Ela Etihad Airways : Guest Silvia Peroni : Good morning,I'm Silvia Peroni, flights EY 485 Brisbane-Abu Dhabi and AZ 857 Abu Dhabi-Milan Malpensa 28-29/09/2016. During the flight one of my two bags has been damaged. I called Ethiad and they told me to write on this forum. Someone could help me? I don't know what to do. Thank you! Hello Silvia, we are sorry to hear about the damage. Kindly forward all your information and pictures of the damaged baggage to baggageclaims@etihad.ae. They will get in touch with you regarding compensation after their review. Thank you. *Ela

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14 October 2016 05:10:00 Guest

Thank you Ela for your reply but I can't send the email to the address you told me. Do you know why? Etihad Airways : Guest Silvia Peroni : Good morning,I'm Silvia Peroni, flights EY 485 Brisbane-Abu Dhabi and AZ 857 Abu Dhabi-Milan Malpensa 28-29/09/2016. During the flight one of my two bags has been damaged. I called Ethiad and they told me to write on this forum. Someone could help me? I don't know what to do. Thank you! Hello Silvia, we are sorry to hear about the damage. Kindly forward all your information and pictures of the damaged baggage to baggageclaims@etihad.ae. They will get in touch with you regarding compensation after their review. Thank you. *Ela Etihad Airways : Guest Silvia Peroni : Good morning,I'm Silvia Peroni, flights EY 485 Brisbane-Abu Dhabi and AZ 857 Abu Dhabi-Milan Malpensa 28-29/09/2016. During the flight one of my two bags has been damaged. I called Ethiad and they told me to write on this forum. Someone could help me? I don't know what to do. Thank you! Hello Silvia, we are sorry to hear about the damage. Kindly forward all your information and pictures of the damaged baggage to baggageclaims@etihad.ae. They will get in touch with you regarding compensation after their review. Thank you. *Ela

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11 October 2016 09:10:00 EtihadHelp

Pushparaja Ramamurthy : Hi, I traveled from Toronto to Bangalore(connecting at Abu Dhabi) through etihad airways. I checked in two piece of luggage and departed Toronto on 8th of Oct and the flight # EY0140. My Connecting flight was through Abu Dhabi and flight # EY 0226. When i landed bangalore i got only one checked in baggage and the other one is missing and the airport baggage employees had no idea abt my baggage. My missing baggage tag# 7607EY606704 Until now baggage authorities in bangalore aren't able to track my missing luggage. Any help on this will be greatly appreciated. Thank, Raj Dear Raj, We are sorry for the inconvenience caused to you. We have asked our BLR team to get in touch with you once they have an update on your baggage. Thank you. *Jiaqi

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11 October 2016 08:10:00 Pushparaja Ramamurthy

Hi, I traveled from Toronto to Bangalore(connecting at Abu Dhabi) through etihad airways. I checked in two piece of luggage and departed Toronto on 8th of Oct and the flight # EY0140. My Connecting flight was through Abu Dhabi and flight # EY 0226. When i landed bangalore i got only one checked in baggage and the other one is missing and the airport baggage employees had no idea abt my baggage. My missing baggage tag# 7607EY606704 Until now baggage authorities in bangalore aren't able to track my missing luggage. Any help on this will be greatly appreciated. Thank, Raj

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10 October 2016 04:10:00 Guest

Hi Ankita, Thanks for coming to us and sharing this information. May we ask did you fly wit Jet Airways? Airlines have an agreement whereby the Airline which is the final carrier of the guest takes full responsibility for their luggage, did you complete a PIR form? *Gill

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09 October 2016 02:10:00 Ankita Paramaguru

I was flying from Bangalore to Rio-De-Janerio on 8th OCT-2016 in Etihad Airways via Abu Dhabi and Sau Paulo Flight number : EY-8734- Airline PNR : LKZTIV, PNR No.: 4IXCXA from Bangalore to Abu Dhabi Flight Number : EY-191 , Airline PNR : LKZTIV, PNR No.: 4IXCXA from Abu Dhabi to Sao Paulo My baggage were checkedIN at Bangalore until Sao Paulo, but when I arrived at Sau Paulo I just got one bag and other one was missing, when I spoke to Baggage lost and found departpent at Sau paulo they said they dont have any idea about the bag. Baggage tag which is missing: 0589 9W157 245 My Contact number is: email: ankitaparamaguru@gmail.com ph: +55(21) 967243055

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09 October 2016 10:10:00 EtihadHelp

Rama krishna : Any update in this regard i lost my luggage since july 2,2016 and no compensation and no proper feed back from eithad airlines .How much time needed for resolving the issue. Hello, kindly confirm you have not received your baggage back until now. Have you forwarded all your information to baggageclaims@etihad.ae? If so, kindly forward us your case number to follow up for you. Thank you. *Ela

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09 October 2016 10:10:00 EtihadHelp

Guest : Hi my dad flew out from Manchester to Mumbai yesterday 8pm flight. His baggage however did not follow his there. After tracing using your website it has still not shown up. He is only there for a long weekend and back on Tuesday in Manchester. Bit of a disappointing trip for him. Can you please help trace or let us know the wh ereabouts of his property. Dear Guest, kindly forward us your fathers PIR reference number to check for updates. It should look like BOMEY12345. Thank you. *Ela

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09 October 2016 10:10:00 EtihadHelp

Sharon : I was due to fly out of Manchester to Abu Dhabi on Saturday 17th September on flight EY0096 at 9;10 am. When we went to check in we were told that there was s problem and our flight was delayed. We eventually flew out of Manchester at 20:40. I have contacted Ethiad about possible compensation for the delay. I have been told that we are not entitled to any compensation as there delay was caused by a security alert at Abu Dhabi. How can I confirm if there was an actual alert or is this just the airline trying to get out of paying compensation? I was traveling to Australia to visit my son who I haven't seen for over 6 months and who I won't see again for another year. Ethiad have offered air miles as a gesture of goodwill! Hi Sharon, kindly forward us your case number and we will check for you. Thank you. *Ela

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09 October 2016 09:10:00 EtihadHelp

Guest Silvia Peroni : Good morning,I'm Silvia Peroni, flights EY 485 Brisbane-Abu Dhabi and AZ 857 Abu Dhabi-Milan Malpensa 28-29/09/2016. During the flight one of my two bags has been damaged. I called Ethiad and they told me to write on this forum. Someone could help me? I don't know what to do. Thank you! Hello Silvia, we are sorry to hear about the damage. Kindly forward all your information and pictures of the damaged baggage to baggageclaims@etihad.ae. They will get in touch with you regarding compensation after their review. Thank you. *Ela

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08 October 2016 07:10:00 Rama krishna

Any update in this regard i lost my luggage since july 2,2016 and no compensation and no proper feed back from eithad airlines .How much time needed for resolving the issue.

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08 October 2016 01:10:00 Guest

Hi my dad flew out from Manchester to Mumbai yesterday 8pm flight. His baggage however did not follow his there. After tracing using your website it has still not shown up. He is only there for a long weekend and back on Tuesday in Manchester. Bit of a disappointing trip for him. Can you please help trace or let us know the wh ereabouts of his property.

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07 October 2016 11:10:00 Sharon

I was due to fly out of Manchester to Abu Dhabi on Saturday 17th September on flight EY0096 at 9;10 am. When we went to check in we were told that there was s problem and our flight was delayed. We eventually flew out of Manchester at 20:40. I have contacted Ethiad about possible compensation for the delay. I have been told that we are not entitled to any compensation as there delay was caused by a security alert at Abu Dhabi. How can I confirm if there was an actual alert or is this just the airline trying to get out of paying compensation? I was traveling to Australia to visit my son who I haven't seen for over 6 months and who I won't see again for another year. Ethiad have offered air miles as a gesture of goodwill!

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07 October 2016 01:10:00 Guest Silvia Peroni

Good morning,I'm Silvia Peroni, flights EY 485 Brisbane-Abu Dhabi and AZ 857 Abu Dhabi-Milan Malpensa 28-29/09/2016. During the flight one of my two bags has been damaged. I called Ethiad and they told me to write on this forum. Someone could help me? I don't know what to do. Thank you!

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07 October 2016 12:10:00 Guest

Hi Flo, we're sorry to hear this, please complete this online form and sent this over to our team baggageclaims@etihad.ae www.etihad.com/Documents/PDFs/Online%20B... Thank you *Gill QOUTE] Flo : Hi there, my over size luggage (2 surfboards) have been mishandled and is damaged. I went straight to ask for a damage report before leaving the airport. How do i contact Etihad for any compenstation? The flight is from Paris - Sydney on the 2nd of October (EY32-EY454). etkt 6071767907641

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07 October 2016 07:10:00 EtihadHelp

Hi there, How can we help today? *Gill Guest : hiii

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07 October 2016 07:10:00 EtihadHelp

Dear Guest, We will contact our team and find out an update for you, please accept our apologies, we'll be in contact as soon as we have an update *Gill Guest : My file reference number is JFKEY 14287, I was told my bags will arrive next day as they are in abu dabhi, however the bag has still not arrived and there is no status update since last 15 days. This is very urgent. I was told the bag was last scanned in abu dabhi.

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07 October 2016 06:10:00 Flo

Hi there, my over size luggage (2 surfboards) have been mishandled and is damaged. I went straight to ask for a damage report before leaving the airport. How do i contact Etihad for any compenstation? The flight is from Paris - Sydney on the 2nd of October (EY32-EY454). etkt 6071767907641

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06 October 2016 02:10:00 Guest

Good Morning, Dear Sir, I am Arzoo Ahamad and my passport no. G2367442 there was my flight from Patna to Saudi Arabia Via Delhi & Abu Dhabi I lost my male wallet Patna To Delhi flight No. 9W D731, from Delhi to Abu Dhabi Flight no. EY 223Y, AUH to Riyadh flight no. EY 315 Wallet contained Approx 500 SR, Appron Indian Rs. 1000 , Indian Driving License, SBI Debit Card,PNB Debit Card Kindly look for it as the documents are very important for me. I remember after the boarding in Abu Dhabi I lost my Male wallet Abu dhabi to Saudi Arabia flight no: EY 315, the wallet was in my back pocket and it possibly on my way to the bathroom, as it was in my pocket when i boarded the flight. EY 315 For this kindness many many thanks

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06 October 2016 11:10:00 Guest

My file reference number is JFKEY 14287, I was told my bags will arrive next day as they are in abu dabhi, however the bag has still not arrived and there is no status update since last 15 days. This is very urgent. I was told the bag was last scanned in abu dabhi.

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