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Etihad Airways Discussion

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30 December 2016 02:12:00 EtihadHelp

Hi Irish, Wwe have asked the team to confirm whether the baggage was received. As soon as we hear from them, we'll let you know. *Sky Irish adey : hi my pir is MNLEY28725 until now i havent received my luggage. let me do some changes in the info. i originally flew dec 20,2016 from mco-jfk-auh please get back to this email irish.adey31@gmail.com

Reply
30 December 2016 02:12:00 EtihadHelp

Hi Lara, you will need to email baggageclaims@etihad.ae for this. Thank you *Sky Lara Jacobs : Hi My luggage was delayed for 2 days after my flight from Johannesburg to Bangkok. I understand that Etihad has a payment policy of $40 per day. Please could you advise me on how I can claim this $80 preferably online?

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30 December 2016 02:12:00 EtihadHelp

Hi there Ashwin, unfortunately we have been advised that no similar item has been found on board. We are sorry *Sky Ashwin Reddy Nalla : Dear Etihad, I was on the flight EY 275 from Hyderabad to Abu Dhabi on 21st December early morning 4:15. I had a one plus three phone in see thru sleeve. while i was sleeping i put the phone in the pouch under the tray table on seat 19H. As soon as i got on to the bus to go to the terminal at Abu Dhabi i remembered i left my phone on the plane and asked the bus driver to help me get it back. instead the bus driver asked me to see the transfer desk about it. I did so and they said there is no going back and i should send an email to you guys which is very very bad because it wasnt even 10 minutes and i think it was ridiculous to not let me get my stuff back when i still had the time and opportunity. And now i am worried for the phone because i have all my pictures in the phone which i can probably never recreate. This was my first vacation with my wife ( it was her first time in india) and i would never be able to get the pictures back please help me find it. Name: ashwin reddy nalla Flight : EY 275 ( Hyderabad - Abu Dhabi) Date: December 21 2016.

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30 December 2016 02:12:00 EtihadHelp

Hi Rinrin, could you send us your bag tag number so we can retrieve your PIR? *Sky * Rinrin risdiani : Hi,my back back pack lost it when I arrived in Madrid Spain,I have lots of winter clothes and very important documents I really need it, my flight EY 411 on 17 December 2016,I already claimed my baggage when I arrived in Madrid but still no news from there.please send me an email,when I want reclaim mishandled to etihad I need my PIR,but when I log in its always wrong PIR

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30 December 2016 02:12:00 EtihadHelp

Hi there, have you reported the missing bag at the airport? If yes, did you receive a PIR number we could follow up with? *Sky Guest : MY BAG WITH ALL MY DRESSES AND IMPORTANT DOCUMENTS WAS STOLEN FROM MUMBAI AIRPORT IN MAY 2016 I MADE MORE THAN 1000 TELEPHONE CALLS AND SUBMITTED A COMPLAINT WITH THE CEO, WHO APOLOGIZED AND OFFERED FREE FLYING MILES WHICH I DON'T WANT AND NEVER EVER MY 55 MEMBERS OR OUR FRIENDS OR THEIR FRIENDS WILL NEVER FLY ON THIS AIRLINE. I AM NOT GIVING UP I WILL COLLECT ALL VICTIMS THROUGH OUT AMERICA AND EUROPE WILL STOP YOUR STUPID FLIGHT OPERATION. YOU GOT SMART GUJARATHI GIRLS TRYING TO WAIT FOR 22 DAYS WHEN I CALLED ASKING ABOUT MY BAG! DO YOU GUYS FEEL SHAME ON STUPID STEALING! I HAVE PUT IN FACE BOOK .DOES ABU DHABI KING GET A SHARE FROM THIS TOOOOO?. SHAME ON YOU GUYS.

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29 December 2016 12:12:00 Guest

Hi, I travelled fr om Sydney to Milan on the 24th of december, and the two bags i checked in did't get loaded on the plane i was on. After one day in Milan i was able to retrieve one of the bags, which was sent to Milan on the 26th, but still don't have my other bag with all my clothes and personal belongings. It has now been 5 days and no one is able to tell me when the tagged will arrive, or wh ere it is for that matter. It seems really difficult to actually speak to someone about this and find out what happened, everything has to be done online and i want answers. I have been on holiday with no clothes. Am i entitled to any compensation?

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23 December 2016 09:12:00 Jeremy

Attached is my claim with photographic proof. Please let me know if there is any more information you need. Upon landing on my flight from Abu Dhabi to Bangkok Airport on November 12th (Etihad Airways EY408 ), I noticed that the lock I had on my luggage had been opened and tampered with. (the red TSA key hole has been popped open). I opened my bag and saw my entire camera case (Gopro 4 silver with extra 2 extra sd cards and flex mount) and my sunglasses ( maui jim manu sunglasses) were stolen from my checked luggage. I tried to tell baggage claims in Bangkok but they told me i had to call Etihad, I called Etihad and they told me to call Bangkok again, I spent days using costly international minutes calling around the world until someone told me to email baggageclaims@Etihad.ae and they have been useless, taking weeks to respond and ignoring my emails. I feel helpless. After 2 and a half weeks of the airline giving my the run around, ignoring my claims and trying to sweep this under the table, they finally started to respond after I posted what happen on social media. They tried to deny accountability saying they are not responsible for personal items or valuables in a checked bag. I even have photographic proof that i had the items with me in abu dhabi which i will attatch as well . Valuables are jewelry, wallet, money, cell phones, passport, personal camera, not a pocket action camera or sunglasses. there's is no sign at the airport or their website that says do not put your go pro or sunglasses in your checked bag because our employee might steal it. They did not specify, and aside from that my go pro was in a secure case and they took the entire case. These are also items that you have no need for on an airplane, and technically every single item in my luggage is a personal item so they should update there contract on the website if they want to pull this nonsense I would like my items back, and if that's not possible then i want them replaced or a check for the total amount, i have already sent Etihad receipt for everything like they had asked and there still playing games. it seems like they are covering up corrupting ring at their company

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23 December 2016 08:12:00 Irish adey

hi my pir is MNLEY28725 until now i havent received my luggage. let me do some changes in the info. i originally flew dec 20,2016 from mco-jfk-auh please get back to this email irish.adey31@gmail.com

Reply
23 December 2016 10:12:00 Lara Jacobs

Hi My luggage was delayed for 2 days after my flight from Johannesburg to Bangkok. I understand that Etihad has a payment policy of $40 per day. Please could you advise me on how I can claim this $80 preferably online?

Reply
22 December 2016 05:12:00 Ashwin Reddy Nalla

Dear Etihad, I was on the flight EY 275 from Hyderabad to Abu Dhabi on 21st December early morning 4:15. I had a one plus three phone in see thru sleeve. while i was sleeping i put the phone in the pouch under the tray table on seat 19H. As soon as i got on to the bus to go to the terminal at Abu Dhabi i remembered i left my phone on the plane and asked the bus driver to help me get it back. instead the bus driver asked me to see the transfer desk about it. I did so and they said there is no going back and i should send an email to you guys which is very very bad because it wasnt even 10 minutes and i think it was ridiculous to not let me get my stuff back when i still had the time and opportunity. And now i am worried for the phone because i have all my pictures in the phone which i can probably never recreate. This was my first vacation with my wife ( it was her first time in india) and i would never be able to get the pictures back please help me find it. Name: ashwin reddy nalla Flight : EY 275 ( Hyderabad - Abu Dhabi) Date: December 21 2016.

Reply
21 December 2016 04:12:00 Rinrin risdiani

Hi,my back back pack lost it when I arrived in Madrid Spain,I have lots of winter clothes and very important documents I really need it, my flight EY 411 on 17 December 2016,I already claimed my baggage when I arrived in Madrid but still no news from there.please send me an email,when I want reclaim mishandled to etihad I need my PIR,but when I log in its always wrong PIR

Reply
19 December 2016 07:12:00 Guest

MY BAG WITH ALL MY DRESSES AND IMPORTANT DOCUMENTS WAS STOLEN FROM MUMBAI AIRPORT IN MAY 2016 I MADE MORE THAN 1000 TELEPHONE CALLS AND SUBMITTED A COMPLAINT WITH THE CEO, WHO APOLOGIZED AND OFFERED FREE FLYING MILES WHICH I DON'T WANT AND NEVER EVER MY 55 MEMBERS OR OUR FRIENDS OR THEIR FRIENDS WILL NEVER FLY ON THIS AIRLINE. I AM NOT GIVING UP I WILL COLLECT ALL VICTIMS THROUGH OUT AMERICA AND EUROPE WILL STOP YOUR STUPID FLIGHT OPERATION. YOU GOT SMART GUJARATHI GIRLS TRYING TO WAIT FOR 22 DAYS WHEN I CALLED ASKING ABOUT MY BAG! DO YOU GUYS FEEL SHAME ON STUPID STEALING! I HAVE PUT IN FACE BOOK .DOES ABU DHABI KING GET A SHARE FROM THIS TOOOOO?. SHAME ON YOU GUYS.

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19 December 2016 02:12:00 EtihadHelp

Guest : Hi can anyone help me I travelled from Sydney Australia on Etihad airlines I had a stroller they took off me at the gates prior to getting on the plane they said they will give it back to me at Beirut Lebanon airport on flight number ey535 from (Abu Dhabi to Beirut )when I got there didn't get my stroller back I was fustrared tired and * I asked they said I have to look for it between luggage bags which I did but had no luck and didn't find it so I left the airport can anybody help me and inform me what I need to do in order to find my stroller what is the process I really am desperate i need the stroller for my baby email hoodz81@hotmail.com Hi there, regarding your stroller we would like to find it for you, can you please email us fwith full details to socialmedia@etihad.ae. Thank you. *Haithem

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19 December 2016 01:12:00 EtihadHelp

Qasim bashir : I would like to place a claim for a BOSE head set which I accidentally left on Flight no: 9085 Etihad / American airline Lahore to Abu Dhabi on November 11th, 2016. flight number booking reference 6ZLPMQ, ticket number 0011720546716-717 PNR: YJPEYT I subsequently flew to Chicago but the head set was left on the initial flight from lahore to Abu Dhabi. Please update as to how I can retrieve this. Thank you. Can we please email us full details to socialmedia@etihad.ae and we will look into this for you. Many Thanks *Haithem

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19 December 2016 01:12:00 EtihadHelp

Muneeb : I had the unfortunate experience of travelling with you on 16 DEC 2017 fr om Munich, Germany to Lahore, Pakistan via Abu Dhabi. After waiting 5 hours at Abu Dhabi airport, I was told that I have been off loaded fr om the plane to Lahore as it was overbooked. This happened even though I was issued a boarding pass with a confirmed seat for this flight, which I still have as proof. Your staff was extremely rude and not helpful in the least. They told me to board the next flight to Islamabad (not Lahore) and I would be escorted to a flight for Lahore by a representative of yours. This was a huge lie as I found nobody at Islamabad airport and was told that there is no flight to Lahore for the next 3 days. I had to arrange my travel to Lahore on my own and it is not the airline's responsibility. On top of all of this, my luggage was lost and I have no idea wh ere it is. I had to take a taxi from Islamabad costing me around 100 Euro and 5 hours. This was extremely torturous and I should talk to a lawyer once I'm back in Germany on the basis of physical and emotional harassment unless I'm duly compensated for my troubles. Wh ere is my luggage and how do I get it back? I wasn't issued any PIR number at the airport. Nick kemp : I arrived in Brisbane to find out that I had no luggage to collect and made my claim straight away looked like it my be a mistake by someone but like yourself I have had no contact from etihad or the airport not even updating me saying that it made the trip from Heathrow to Abu Dhabi but not Brisbane or it made it all the way there. No one seems to care very much, to them it happens all the time. Airport phone line only directs you to the etihad website and nothing much changes on that. Not just clothes inside there were Xmas presents as well not cheap. To be honest more than a little p****d of with the lack of interest and service, Flights Ey012 and Ey484 Hi Nick. Can we have your PIR number so we can look into this for you. Thanks. *Haithem

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19 December 2016 01:12:00 EtihadHelp

Muneeb : I had the unfortunate experience of travelling with you on 16 DEC 2017 fr om Munich, Germany to Lahore, Pakistan via Abu Dhabi. After waiting 5 hours at Abu Dhabi airport, I was told that I have been off loaded fr om the plane to Lahore as it was overbooked. This happened even though I was issued a boarding pass with a confirmed seat for this flight, which I still have as proof. Your staff was extremely rude and not helpful in the least. They told me to board the next flight to Islamabad (not Lahore) and I would be escorted to a flight for Lahore by a representative of yours. This was a huge lie as I found nobody at Islamabad airport and was told that there is no flight to Lahore for the next 3 days. I had to arrange my travel to Lahore on my own and it is not the airline's responsibility. On top of all of this, my luggage was lost and I have no idea wh ere it is. I had to take a taxi from Islamabad costing me around 100 Euro and 5 hours. This was extremely torturous and I should talk to a lawyer once I'm back in Germany on the basis of physical and emotional harassment unless I'm duly compensated for my troubles. Wh ere is my luggage and how do I get it back? I wasn't issued any PIR number at the airport. vgarg66@gamil.com : Hi Gill / Etihad, I traveled Business Class from Mumbai - Abu Dhabi - Casablanca by Flight EY2013 / EY613 to participate in an Exhibition scheduled. On arrival at Casablanca I could not get my bag with id EY132633. That contained all my daily needs and lot of important items , was missing which even contained my extra Mobile (bought for using with Morocco SIM). I waited at Airport for 90 mins and then left for Hotel by 11:30. My File Reference number is CMNEY/10OCT16/0818 GMT, tag id EY132633- File number is CMNEY17703 date 16th Oct17 For last few days I am not able to find it on worldtrace , I hope it might have been tracked, kindly advise how to get it back. Regards / Vijay Garg / +91 9987062140 / vgarg66@gmail.com Thank you for providing us full details, we look into this for you with our team, they will be in contact with you shortly. *Haithem

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19 December 2016 01:12:00 EtihadHelp

Muneeb : I had the unfortunate experience of travelling with you on 16 DEC 2017 fr om Munich, Germany to Lahore, Pakistan via Abu Dhabi. After waiting 5 hours at Abu Dhabi airport, I was told that I have been off loaded fr om the plane to Lahore as it was overbooked. This happened even though I was issued a boarding pass with a confirmed seat for this flight, which I still have as proof. Your staff was extremely rude and not helpful in the least. They told me to board the next flight to Islamabad (not Lahore) and I would be escorted to a flight for Lahore by a representative of yours. This was a huge lie as I found nobody at Islamabad airport and was told that there is no flight to Lahore for the next 3 days. I had to arrange my travel to Lahore on my own and it is not the airline's responsibility. On top of all of this, my luggage was lost and I have no idea wh ere it is. I had to take a taxi from Islamabad costing me around 100 Euro and 5 hours. This was extremely torturous and I should talk to a lawyer once I'm back in Germany on the basis of physical and emotional harassment unless I'm duly compensated for my troubles. Wh ere is my luggage and how do I get it back? I wasn't issued any PIR number at the airport. Hi there , Thank you for your comment and we are sorry to hear about the experience you had with us recently, to look into this for you further and investigate can you please email us on socialmedia@etihad.ae. Thanks *Haithem

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18 December 2016 02:12:00 Muneeb

I had the unfortunate experience of travelling with you on 16 DEC 2017 fr om Munich, Germany to Lahore, Pakistan via Abu Dhabi. After waiting 5 hours at Abu Dhabi airport, I was told that I have been off loaded fr om the plane to Lahore as it was overbooked. This happened even though I was issued a boarding pass with a confirmed seat for this flight, which I still have as proof. Your staff was extremely rude and not helpful in the least. They told me to board the next flight to Islamabad (not Lahore) and I would be escorted to a flight for Lahore by a representative of yours. This was a huge lie as I found nobody at Islamabad airport and was told that there is no flight to Lahore for the next 3 days. I had to arrange my travel to Lahore on my own and it is not the airline's responsibility. On top of all of this, my luggage was lost and I have no idea wh ere it is. I had to take a taxi from Islamabad costing me around 100 Euro and 5 hours. This was extremely torturous and I should talk to a lawyer once I'm back in Germany on the basis of physical and emotional harassment unless I'm duly compensated for my troubles. Wh ere is my luggage and how do I get it back? I wasn't issued any PIR number at the airport.

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15 December 2016 07:12:00 vgarg66@gamil.com

Hi Gill / Etihad, I traveled Business Class from Mumbai - Abu Dhabi - Casablanca by Flight EY2013 / EY613 to participate in an Exhibition scheduled. On arrival at Casablanca I could not get my bag with id EY132633. That contained all my daily needs and lot of important items , was missing which even contained my extra Mobile (bought for using with Morocco SIM). I waited at Airport for 90 mins and then left for Hotel by 11:30. My File Reference number is CMNEY/10OCT16/0818 GMT, tag id EY132633- File number is CMNEY17703 date 16th Oct17 For last few days I am not able to find it on worldtrace , I hope it might have been tracked, kindly advise how to get it back. Regards / Vijay Garg / +91 9987062140 / vgarg66@gmail.com

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15 December 2016 03:12:00 Nick kemp

I arrived in Brisbane to find out that I had no luggage to collect and made my claim straight away looked like it my be a mistake by someone but like yourself I have had no contact from etihad or the airport not even updating me saying that it made the trip from Heathrow to Abu Dhabi but not Brisbane or it made it all the way there. No one seems to care very much, to them it happens all the time. Airport phone line only directs you to the etihad website and nothing much changes on that. Not just clothes inside there were Xmas presents as well not cheap. To be honest more than a little p****d of with the lack of interest and service, Flights Ey012 and Ey484

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12 December 2016 10:12:00 Ahmed/Shamim

Hi Etihad, I reported a lost and found for my bag on your lost and found website. The flight I was on was EY362 and the seat number was 16E. The date of my flight was on 7 December from Perth with transit at Abu Dhabi to Bangluru. I made the lost and found claim immediately but I have not received a response from Etihad at all. Can you please update me on on the status of my claim? Thanks very much. My Bag no is-6607 EY932235 & 6607 EY932236. Any Query plz update my email id- kahmed609@gmail.com.

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11 December 2016 01:12:00 Guest

Hi Etihad, I reported a lost and found for my iPhone 6 Plus (rose gold) on your lost and found website. The flight I was on was EY487 and the seat number was 22K. The date of my flight was on 3 December from Perth with transit at Abu Dhabi for an hour. I made the lost and found claim immediately but I have not received a response from Etihad at all. Can you please update me on on the status of my claim? Thanks very much.

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10 December 2016 07:12:00 Qasim bashir

I would like to place a claim for a BOSE head set which I accidentally left on Flight no: 9085 Etihad / American airline Lahore to Abu Dhabi on November 11th, 2016. flight number booking reference 6ZLPMQ, ticket number 0011720546716-717 PNR: YJPEYT I subsequently flew to Chicago but the head set was left on the initial flight from lahore to Abu Dhabi. Please update as to how I can retrieve this. Thank you.

Reply
10 December 2016 05:12:00 Guest

Hi can anyone help me I travelled from Sydney Australia on Etihad airlines I had a stroller they took off me at the gates prior to getting on the plane they said they will give it back to me at Beirut Lebanon airport on flight number ey535 from (Abu Dhabi to Beirut )when I got there didn't get my stroller back I was fustrared tired and * I asked they said I have to look for it between luggage bags which I did but had no luck and didn't find it so I left the airport can anybody help me and inform me what I need to do in order to find my stroller what is the process I really am desperate i need the stroller for my baby email hoodz81@hotmail.com

Reply
08 December 2016 07:12:00 Guest

Hey, What is the file registration no. to track lost luggage?

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07 December 2016 06:12:00 Ayan

Hello@Etihad Airways, I travelled first time with Etihad Airways and now I am facing horrible consequences for this journey. I lost my baggage on 03.12.2016 on Delhi Airport and I have seen some other passengers did not receive their baggage too on same day. My file reference number is DELEY25455. Now I am calling each and every day to Etihad Airways customer care number who are supposed to provide answer for mishandled baggage. I am burning out INR 50 to 60 each and every day to speak with them but sometimes you have to wait for 20 to 25 mins to get their valuable answer. I am really frustated now and don't have any words left for Etihad Airways and ofcourse I will never fly with this airlines except my return journey to Hamburg. I will definitely share my experience with friends and colleauges so that they should not face the same problem like me.

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07 December 2016 12:12:00 Guest

Hi sir i lost my baggage on 4 dec abu dhabi to mumbai still my one bag Missing and m faceing too much truble plz help me here i have return flight on ,15 dec so plz check my baggage asap. aamir.afn@gmail.com " 4607EY152164" "4607EY152163"

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01 December 2016 05:12:00 Nagaragan Muthuselvan

My file reference number is IADEY11562 and flight number EY131 arrived washington D.C on sunday nov 27 . My one baggage is missing and i have no clue untill today . any response to this message is appreciated ! etihad is not picking up the call and we see no response on our baggage

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01 December 2016 02:12:00 menezgarf

Kindly also check in the flight EY212 for mumbai from abu dhabi have send you the ticket details also

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01 December 2016 02:12:00 menezgarf

Hi Eithad, it was left in the sitting place wherein the flight was to take off fr om Gate Number 7 can you please find with the officials who know if its found or not

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01 December 2016 01:12:00 Guest

Hi Eithad, it was left in the sitting place wherein the flight was to take off fr om Gate Number 7 can you please find with the officials who know if its found or not Etihad Airways : Drar Garfield, Thanks for coming to us today, can you please clarify wh ere in the airport this was left to direct you to the correct team to help and assist *Gill Garfield Menezes : Hi Team, On 9th Nov we had taken a etihad flight EY212 from abu dhabi to mumbai wh erein we forgot the shoes bag in abu dhabi airport or in the flight can you please let me know as have tried from my end but haven't received any proper response .... PFA of the image am sending to you Regards, Garfield Menezes MOB No:09975943241

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01 December 2016 11:12:00 Pijus Ash

Missing baggage Reference number: CCUEY11807 I reached my final destination Kolkata (CCU) on 28 November. I didn't receive my luggage. I left airport with a verbal assurance from Etihad officer, I will receive the luggage in very next day. It's a pity that I am yet to receive the same. Yesterday, I got phone call from Etihad officer, and confirms, my luggage is on the way to Kolkata, and its just matter of hours to dispatch the bag. But again its a promise from Etihad, which remained unfulfilled. I myself checked world tracer website, and found, my luggage supposed to arrive CCU this morning. When I called Etihad Baggage reclaim office, they just said, above mentioned bag actually not arrived. Moreover he said, I have to wait more to get my luggage back. I was away from home for three months. I had my flight from Amsterdam to Kolkata. I think, it is understandable in international flight journey how important and essential stuffs we keep in checked in luggage. And if it is not received in time what amount of harassment and mental pressure one have to undergo facing such problems. I had fair amount of international flight experience with various operators. I really hate to say this, but it's true, I never expect the same from a reputed carrier like Etihad Airlines.

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30 November 2016 10:11:00 Guest

Hello my name is ayah, and i filled for a missing bag report at the same day I landed and its been more than two months and I haven't received my luggage yet can you please help me trace where the bag was lost. My lost bag number is 4607EY606275

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30 November 2016 01:11:00 Jameel

Hi, Etihad team pls reply.....

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27 November 2016 11:11:00 EtihadHelp

Dear Shahnawaz, Thanks for coming to us, please accept our apologies for the experience, we'd like to help certainly. You should have a PIR reference number ( this will look similar to DELEY12345) do you have this? Please send this over to us and we can request and update for you. *Gill Shahnawaz : Dear Sir, on 28th Oct-16 i have travel along with my wife from Abu Dhabi to Delhi through Etihad flight no. EY 228 departure from Abu Dhabi at 02:55 AM with my 3 registered bag and 2 hand bag as it was approved by airlines to travel with hand bag- on the final checked in Etihad representative has asked me to put that 2 hand bag in lower compartment because available space was not enough in aircraft, and they has tag with registered mark ( bag tagged copy attached) when i reached Delhi airport at 08:00 AM (India time on 28th Oct-16) my one of bag lock was open and i found all gold jewellery items was stolen from the bag and they leave empty boxes (all photos is available with Etihad representative at Delhi airport)- i contact with Etihad airways representative on the airport and he process to make legal complaint about this, and we have inform airport authority and Delhi local police they has check all my baggage and could; t find those missing things and ask me to file FIR on the airport which was done and case reference no is 0412/2016 complaint was also send to Etihad office in Abu Dhabi. now 2 days passed still now i didnt get any confirmation from the airlines. its very shameful that airlines or airport staff doing such things with guest baggages please look into the above matter and advise me if any other documents required for verification - Etihad representative report and bag tag photo attached for your easy ref. hope airline will take immediate action to find the thief and to do the legal process-

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27 November 2016 11:11:00 EtihadHelp

Dear SYED , Thanks for getting in touch, may we ask have you received the luggage as yet? If not, please send us the PIR reference number and we will check this for you. Hope to hear back from you soon to help further *Gill SYED Azam : Today luggage missing from airport

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27 November 2016 09:11:00 EtihadHelp

Drar Garfield, Thanks for coming to us today, can you please clarify where in the airport this was left to direct you to the correct team to help and assist *Gill Garfield Menezes : Hi Team, On 9th Nov we had taken a etihad flight EY212 from abu dhabi to mumbai wh erein we forgot the shoes bag in abu dhabi airport or in the flight can you please let me know as have tried from my end but haven't received any proper response .... PFA of the image am sending to you Regards, Garfield Menezes MOB No:09975943241

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27 November 2016 02:11:00 Shahnawaz

Dear Sir, on 28th Oct-16 i have travel along with my wife from Abu Dhabi to Delhi through Etihad flight no. EY 228 departure from Abu Dhabi at 02:55 AM with my 3 registered bag and 2 hand bag as it was approved by airlines to travel with hand bag- on the final checked in Etihad representative has asked me to put that 2 hand bag in lower compartment because available space was not enough in aircraft, and they has tag with registered mark ( bag tagged copy attached) when i reached Delhi airport at 08:00 AM (India time on 28th Oct-16) my one of bag lock was open and i found all gold jewellery items was stolen from the bag and they leave empty boxes (all photos is available with Etihad representative at Delhi airport)- i contact with Etihad airways representative on the airport and he process to make legal complaint about this, and we have inform airport authority and Delhi local police they has check all my baggage and could; t find those missing things and ask me to file FIR on the airport which was done and case reference no is 0412/2016 complaint was also send to Etihad office in Abu Dhabi. now 2 days passed still now i didnt get any confirmation from the airlines. its very shameful that airlines or airport staff doing such things with guest baggages please look into the above matter and advise me if any other documents required for verification - Etihad representative report and bag tag photo attached for your easy ref. hope airline will take immediate action to find the thief and to do the legal process-

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25 November 2016 08:11:00 SYED Azam

Today luggage missing from airport

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25 November 2016 12:11:00 menezgarf

Hi Team, On 9th Nov we had taken a etihad flight EY212 from abu dhabi to mumbai wh erein we forgot the shoes bag in abu dhabi airport or in the flight can you please let me know as have tried from my end but haven't received any proper response .... PFA of the image am sending to you Regards, Garfield Menezes MOB No:09975943241

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24 November 2016 10:11:00 Gurji

Etihad Airways : Hi Gurjit, Bag number is 0607AYAEY207133 We have been chasing this baggage for a week now. This is not very good customer service. Thanks for coming to us and share this feedback. Please send us the bag tag number, we will contact our team for an update, they will need initially 48 hours to locate the baggage and will contact you with an update accordingly *Gill Gurjit : My mum travelled from London Heathrow via Abu Dhabi to New Delhi on Tuesday 16th Nov. Her luggage has been lost and wasn't given a PIR number. Going back to New Delhi airport isn't really an option as it takes 7hrs to get there. Please advise us of the next steps to take.

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24 November 2016 07:11:00 menezgarf

i have not received any response can you please confirm

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24 November 2016 07:11:00 Jameel

Hi, Please note while travelling from Mumbai to Beira, Mozambique I have lost one check in bag. I was traveling as per below flight schedule: Flight no. From Dep date To Arr Date EY 7604 BOM 16/04/2016 05:15 AUH 16/04/2016 07:00 EY 604 AUH 16/04/2016 09:50 JNB 16/04/2016 16:30 SA 146 JNB 16/04/2016 20:15 MPM 16/04/2016 21:15 TM 100 MPM 17/04/2016 07:00 BEW 17/04/2016 08:10 At Mumbai airport I had checked in 2 check in baggage but on reaching Maputo, Mozambique I got only 1 bag at the baggage counter upon enquiring with authority at Maputo they said your another bag will come at Beira since baggage has been checked in till Beira, Mozambique. But on reaching Beira I did not receive my another bag. Same time I made a PIR (PIR No. BEWTM12034) At Beira airport.

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23 November 2016 02:11:00 menezgarf

Hi Team, On 9th Nov we had taken a etihad flight fr om abu dhabi to mumbai wh erein we forgot the shoes bag in abu dhabi airport or in the flight can you please let me know as have tried from my end but haven't received any proper response .... PFA of the image am sending to you Regards, Garfield Menezes MOB No:09975943241

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18 November 2016 08:11:00 EtihadHelp

Hi Gurjit, Thanks for coming to us and share this feedback. Please send us the bag tag number, we will contact our team for an update, they will need initially 48 hours to locate the baggage and will contact you with an update accordingly *Gill Gurjit : My mum travelled from London Heathrow via Abu Dhabi to New Delhi on Tuesday 16th Nov. Her luggage has been lost and wasn't given a PIR number. Going back to New Delhi airport isn't really an option as it takes 7hrs to get there. Please advise us of the next steps to take.

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17 November 2016 10:11:00 Gurjit

My mum travelled from London Heathrow via Abu Dhabi to New Delhi on Tuesday 16th Nov. Her luggage has been lost and wasn't given a PIR number. Going back to New Delhi airport isn't really an option as it takes 7hrs to get there. Please advise us of the next steps to take.

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16 November 2016 09:11:00 Etihad Airways

Dear Manjot, Thanks for coming to our page and sharing this with us. As you arrived yesterday, we would kindly ask you to allow 48 hours for the baggage to be located. You should have a PIR reference number (similar to AUHEY12345) If you have not received an updated after this time, please come back to us and we can chase this up with our team for you. Thank you for your patience and understanding *Gill Manjot Singh : Hi Etihad Airways Team, My name is Manjot Singh and through this email, I want to report about my lost baggage that happened on Monday 14/11 Tuesday 15/11. I was flying from San Francisco, California, United States of America on Monday 11/14 and my final destination was New Delhi, India. I was accompanied by my Wife Daljeet Kaur on this flight. The flight details are as follows: 1. Passport # L2634535 2. From: San Francisco CA To Abu Dhabi Intl (Flight # EY182) Dt. 14 Nov. Boading Pass ETKT 6071061152901-0; Seat # 32E Connecting Flight 3. From: Abu Dhabi Intl To New Delhi (Flight # 224) Dt. 15 Nov. Boading Pass ETKT 6071061152902-0; Seat # 27F The lost baggage was of Brown color and a D shaped / Semi Circle bag. It weighted around 21Kg and it had a baggage tag # ETKT 6607EY817009. I had registered a complaint at New Delhi Airport with Eithad Airways representative and filled the form Property Irregularity Report (PIR) for Checked baggage For your reference, Im attaching few photos of the bag & other important information for you to easily identify & locate the bag. The photo of the bag is not of the lost bag, but just a reference photo. I want to further elaborate that after reaching at the New Delhi Airport and finding that my baggage is lost, I was very upset and was not in a state of mind and didnt recall clearly what all items were present in the lost bag, so couldnt declare all the items, but after reaching home, I thoroughly checked & tried to remember what all was available/packed in the lost baggage and below is the list of items, which were present in the baggage at the time of depositing it to Etihad Airways Check-in Booth/Representative at the San Francisco CA Airport. 1. India Mobile Sim Card - 1 2. Ladiess Watch - 1 3. Turban - 1 4. Pair of Shoes - 4 5. Jackets 2 6. Jeans 2 7. Shirts 1 8. Towel 1 9. Sweater 1 10. Night Suit 2 11. Mens Lower 1 12. Undergarments 5 13. Mens waist belt 2 14. Pair of socks - 2 15. Toys 3 16. Choclates - 10 I also declare that there was no item or product in the baggage which required custom check/clearance. If you could please take an early action in locating the baggage and ship it back to me, it will be greatly appreciated. If you need any further information, please feel free to contact me via email singhmanjot@hotmail.com or phone number: 98888-98333 or 99888-00477. My home address is : 520 Shivalik City Sector 127 Kharar Landran Road, Mohali Punjab 140301. For your information: my phone 98888-98333 may not work temporarily as I lost the sim card which was present in the lost baggage. Thanks! Manjot Singh

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16 November 2016 08:11:00 Etihad Airways

Dear Tendayi, Thanks for taking the time to contact us and sharing this experience. We would be happy to help and get this over to our team to review and update you with the claim. We will be in touch as soon as we get a reply *Gill Tendayi Mufunde : Dear Colleageus My wife Cathrine Mufunde travelled to Australia From Zimbabwe on July 3rd via South Africa and when she landed in Melbourne , Victoria on July 5th ,one of her language was missing and it was never recovered .We successfully placed an online claim on AHL MELEY16285 . on September 30th , 2016 . We have not heard from Etihad . Email Address is tmufunde@worldbankgroup.org or tendayimufunde@gmail.com tele +263772255903 . Thank you for attending to my request

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16 November 2016 08:11:00 Manjot Singh

Hi Etihad Airways Team, My name is Manjot Singh and through this email, I want to report about my lost baggage that happened on Monday 14/11 Tuesday 15/11. I was flying from San Francisco, California, United States of America on Monday 11/14 and my final destination was New Delhi, India. I was accompanied by my Wife Daljeet Kaur on this flight. The flight details are as follows: 1. Passport # L2634535 2. From: San Francisco CA To Abu Dhabi Intl (Flight # EY182) Dt. 14 Nov. Boading Pass ETKT 6071061152901-0; Seat # 32E Connecting Flight 3. From: Abu Dhabi Intl To New Delhi (Flight # 224) Dt. 15 Nov. Boading Pass ETKT 6071061152902-0; Seat # 27F The lost baggage was of Brown color and a D shaped / Semi Circle bag. It weighted around 21Kg and it had a baggage tag # ETKT 6607EY817009. I had registered a complaint at New Delhi Airport with Eithad Airways representative and filled the form Property Irregularity Report (PIR) for Checked baggage For your reference, Im attaching few photos of the bag & other important information for you to easily identify & locate the bag. The photo of the bag is not of the lost bag, but just a reference photo. I want to further elaborate that after reaching at the New Delhi Airport and finding that my baggage is lost, I was very upset and was not in a state of mind and didnt recall clearly what all items were present in the lost bag, so couldnt declare all the items, but after reaching home, I thoroughly checked & tried to remember what all was available/packed in the lost baggage and below is the list of items, which were present in the baggage at the time of depositing it to Etihad Airways Check-in Booth/Representative at the San Francisco CA Airport. 1. India Mobile Sim Card - 1 2. Ladiess Watch - 1 3. Turban - 1 4. Pair of Shoes - 4 5. Jackets 2 6. Jeans 2 7. Shirts 1 8. Towel 1 9. Sweater 1 10. Night Suit 2 11. Mens Lower 1 12. Undergarments 5 13. Mens waist belt 2 14. Pair of socks - 2 15. Toys 3 16. Choclates - 10 I also declare that there was no item or product in the baggage which required custom check/clearance. If you could please take an early action in locating the baggage and ship it back to me, it will be greatly appreciated. If you need any further information, please feel free to contact me via email singhmanjot@hotmail.com or phone number: 98888-98333 or 99888-00477. My home address is : 520 Shivalik City Sector 127 Kharar Landran Road, Mohali Punjab 140301. For your information: my phone 98888-98333 may not work temporarily as I lost the sim card which was present in the lost baggage. Thanks! Manjot Singh

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15 November 2016 06:11:00 Tendayi Mufunde

Dear Colleageus My wife Cathrine Mufunde travelled to Australia From Zimbabwe on July 3rd via South Africa and when she landed in Melbourne , Victoria on July 5th ,one of her language was missing and it was never recovered .We successfully placed an online claim on AHL MELEY16285 . on September 30th , 2016 . We have not heard from Etihad . Email Address is tmufunde@worldbankgroup.org or tendayimufunde@gmail.com tele +263772255903 . Thank you for attending to my request

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