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Etihad Airways Discussion

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07 September 2017 11:09:00 TXLBA14783

Dear Etihad, My baggage has still not arrived to Berlin after 6 days of waiting. After making some phone calls it appears it has been sitting with the Etihad baggage team in Heathrow Airport and hasn't been passed along to British Airways to get sent to me. I don't understand how this could happen, I have been offered no apology or compensation and I am very frustrated by this whole issue. My Baggage information is TXLBA14783, please contact your Heathrow team and get them to prioritize giving it to British Airways, I leave Berlin in 3 days and don't want to have travel any further without clothing and footwear. Thank you, Sam

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05 September 2017 10:09:00 Permaisari/Tita Agustine

I travelled from Jakarta to Berlin on 3rd September, and 1 baggage (tag number EY597375) is missing. I've reported to lost & found in Tegel airport and made a report to Etihad, but I haven't heard anything about it. It is such a disappointment.. Dear Etihad, I'm looking forward to your reply. My email is tita.agustine@gmail.com

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04 September 2017 07:09:00 Bala

HI, I have traveled from Belfast to Dammam on the 2nd Sep 2017 and my checked in baggage has not arrived? I was promised that it will be delivered next day but its been two days still no sign of my baggage. Calls to baggage service at Dammam airport - they say still not arrived? Ref: DMMEY23324 Online tracking returns "tracking continuous check back later" Appreciate your help in getting my bags back which has most important documents and certificates inside in additions books, cloths, shoes etc...

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04 September 2017 11:09:00 Guest

I have not received my baggage yet, it's not sent as promised , DFWEY10703 is the file ref number I'm not able to track or reach out to the customer care It's already been 2 days and your compensation of $40 is serving nothing How many days will it take for the baggage to reach my destination Kindly update

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03 September 2017 05:09:00 Krishnamurthy

Not received any info on my missing bags. our family is in a foreign land with none of our bags in 4 days now. SFOEY12113 file number and under the name of Krishnamurthy.

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03 September 2017 01:09:00 THOUSEEF

HI, I travelled from Delhi to Abu Dhabi on 02.09.2017. i couldn't get my baggage on my arrival at AUH and i logged complaint REF - AUH9W17869, the representative asked me to them this morning. despite of several hours of continuous calling i couldn't get any one answered for my call. it is mentioned in tracer that my baggage is located and confirmation pending. i request your immediate support as my baggage contains perishables . hoping a positive reply from your side.

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03 September 2017 01:09:00 THOUSEEF

HI, I travelled from Delhi to Abu Dhabi on 02.09.2017. i couldn't get my baggage on my arrival at AUH and i logged complaint REF = AUH9W17869, the representative asked me to them this morning. despite of several hours of continuous calling i couldn't get any one answered for my call. it is mentioned in tracer that my baggage is located and confirmation pending. i request your immediate support as my baggage contains perishables . hoping a positive reply from your side.

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02 September 2017 01:09:00 EtihadHelp

Hello, we are sorry to hear about your missing baggage. When it's not returned to you please forward your details to socialmedia@etihad.ae. We will then follow up with our team. *Ela has : Respected Representative, I am writing email to file a complaint that I did not get my luggage at LHE airport. I filed luggage claim request and attached it the file reference number and details of the baggage. Even after 24 hours, there is no trace. Customer service is terrible. No body is answering the calls in AHU and no reply what so ever. Bag brand: Delsey Bag Color: Black Bag size: 22' Reference Number: LHEEY24049 Flight number: EY243 Booking Reference: IEYPDC Is it possible for you to trace my bag and inform me the expected arrival time? I will love to hear from your side. thanks, Shabbir Phone number: 00 92 321 8830802

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01 September 2017 08:09:00 Guest

Hi I flew from Ahmedabad to Manchester via Abu Dhabi on the 30th August 2017. One bag is missing and I reported it at Manchester Airport Global desk. They said it would be delivered the next day. It has been two days now and no phone call or delivery. The reference the lady gave me was EY315040 but when i try to see the progress of my luggage on etihad website it is asking for 10 characters so what is my correct reference. Really frustrated as that bag contains all our nightwear, towels and prayer items. My name is Dhanji Hirani.

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31 August 2017 07:08:00 Guest

Etihad Airways : Hello Saad, sorry to hear about your baggage. Please forward all your details including pictures to BaggageClaims@etihad.ae. Our team will investigate and contact you accordingly. *Ela I always appreciated Etihad services and comfort but unfortunately I had gone through with all this. Anyways, I already forwarded you all details and thanks once again for your quick action.

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31 August 2017 07:08:00 Guest

Etihad Airways : Hello Saad, sorry to hear about your baggage. Please forward all your details including pictures to BaggageClaims@etihad.ae. Our team will investigate and contact you accordingly. *Ela Saad : Missing baggage AHL LHEEY23825 First of all I would like to say thanks to all of you that you guys have manage to return my missing bag after almost 2 months. Secondly,I am very doleful to see my ruined baggage in front of me with only 10% of broken stuff in it and remaining 90% has gone somewhere and you guys need to justify me. I spent $2000 for an air-ticket, on top of that I have lost all my stuff of value greater $1500 even I am a frequent flyer of Etihad Airways and this is very painful for me. On the other hand, I did reach my home with empty hands because Etihad had lost my baggage. Do you think after all this I and my colleagues can still consider Etihad Airways for all of our business trips? If your answer is YES then justify your answer. Please allow me to ask the following questions and expecting your quick response on this. 1. Why did you open my bag even it is against your policy? 2. Bag’s lock and handle, both are also broken, why? 3. 90% of the stuff is not there and remaining has broken into pieces, whose responsibility is this? 4. Where is my remaining stuff? 5. Who is responsible for my all financial loss? Looking for your answers. Thanks I always appreciated Etihad services and comfort but unfortunately I had gone through with all this. Anyways, I already forwarded you all details and thanks once again for your quick action.

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31 August 2017 07:08:00 has

Respected Representative, I am writing email to file a complaint that I did not get my luggage at LHE airport. I filed luggage claim request and attached it the file reference number and details of the baggage. Even after 24 hours, there is no trace. Customer service is terrible. No body is answering the calls in AHU and no reply what so ever. Bag brand: Delsey Bag Color: Black Bag size: 22' Reference Number: LHEEY24049 Flight number: EY243 Booking Reference: IEYPDC Is it possible for you to trace my bag and inform me the expected arrival time? I will love to hear from your side. thanks, Shabbir Phone number: 0321 8830802

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31 August 2017 07:08:00 has

Respected Representative, I am writing email to file a complaint that I did not get my luggage at LHE airport. I filed luggage claim request and attached it the file reference number and details of the baggage. Even after 24 hours, there is no trace. Customer service is terrible. No body is answering the calls in AHU and no reply what so ever. Bag brand: Delsey Bag Color: Black Bag size: 22' Reference Number: LHEEY24049 Flight number: EY243 Booking Reference: IEYPDC Is it possible for you to trace my bag and inform me the expected arrival time? I will love to hear from your side. thanks, Shabbir Phone number: 00 92 321 8830802

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31 August 2017 10:08:00 EtihadHelp

Hello Saad, sorry to hear about your baggage. Please forward all your details including pictures to BaggageClaims@etihad.ae. Our team will investigate and contact you accordingly. *Ela Saad : Missing baggage AHL LHEEY23825 First of all I would like to say thanks to all of you that you guys have manage to return my missing bag after almost 2 months. Secondly,I am very doleful to see my ruined baggage in front of me with only 10% of broken stuff in it and remaining 90% has gone somewhere and you guys need to justify me. I spent $2000 for an air-ticket, on top of that I have lost all my stuff of value greater $1500 even I am a frequent flyer of Etihad Airways and this is very painful for me. On the other hand, I did reach my home with empty hands because Etihad had lost my baggage. Do you think after all this I and my colleagues can still consider Etihad Airways for all of our business trips? If your answer is YES then justify your answer. Please allow me to ask the following questions and expecting your quick response on this. 1. Why did you open my bag even it is against your policy? 2. Bag’s lock and handle, both are also broken, why? 3. 90% of the stuff is not there and remaining has broken into pieces, whose responsibility is this? 4. Where is my remaining stuff? 5. Who is responsible for my all financial loss? Looking for your answers. Thanks

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26 August 2017 03:08:00 EtihadHelp

Hello, we keep the conversation on Facebook as you have contacted us there as well. *Ela Guest : Etihad Airways : Hello Akshay, did you receive your baggage by now? If not please contact us via SocialMedia@etihad.ae. *Ela Akshay Gupta : I travelled fr om New Delhi to Chicago on August 18th 2017. When I reached Chicago I was informed that one of my baggage was missing as it was not loaded on time. I filled a baggage claim form reference number ORDEY14296. I was told that the baggage will be delivered to me next day, but I didn't receive it yet. I tried contacting the airlines but no one in answering my phone call. It's frustrating because I don't have any information like wh ere my baggage is, what's the tracking number!!! Please help me in out. I need my baggage urgently. No I didn't receive it yet. Few days ago, I received an email saying that your baggage has been prepared to be delivered to you . Does that mean my baggage is in Chicago?

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25 August 2017 09:08:00 Guest

Etihad Airways : Hello Akshay, did you receive your baggage by now? If not please contact us via SocialMedia@etihad.ae. *Ela Akshay Gupta : I travelled fr om New Delhi to Chicago on August 18th 2017. When I reached Chicago I was informed that one of my baggage was missing as it was not loaded on time. I filled a baggage claim form reference number ORDEY14296. I was told that the baggage will be delivered to me next day, but I didn't receive it yet. I tried contacting the airlines but no one in answering my phone call. It's frustrating because I don't have any information like wh ere my baggage is, what's the tracking number!!! Please help me in out. I need my baggage urgently. No I didn't receive it yet. Few days ago, I received an email saying that your baggage has been prepared to be delivered to you . Does that mean my baggage is in Chicago?

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25 August 2017 02:08:00 EtihadHelp

Hello Adreet, please forward your details to SocialMedia@etihad.ae and we will check with our team. *Ela Adreet agrawal : Respected Sir / Madam, I used your esteemed Airways service to travel from Mumbai to Champaign airport on 21st August 2017 (EY203 & EY161). Your baggage service is very poor, because of that I have lost one of our valuable bag (Barcode number 0607EY506337) which is of black colour, it is inside your size and weight allowance, it contains all our valuable items. When I calculated the value of items inside the baggage it is around 1000 Dollars. Please deliver the baggage to the following address Townsend hall 0313A, 918 W. Illinois st. Urbana , illinois 61801 United States of America and please update all details on +12173055412. Your baggage services do not pick calls and it is difficult to register the PIR reference number. This has been the worst experience ever. Your promptness in this regard is highly appreciable Thanking You Regards Adreet agarwal.

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25 August 2017 02:08:00 EtihadHelp

Hello Angie, we are sorry to hear about your missing baggage. Please contact A3 as Etihad Airways wasn't your carrier at all. Thank you for your understanding. *Ela Angie : Hello and HELP PLEASE - my daughters bag has been missing for almost a month. It was originally scheduled to be on an Aegean flight to Venice on Sunday 30 July but never made it to Venice, apparently it turned up a few days later and was put on Eithad flights back to Sydney as Aegean don't fly to Australia. After much detective work I have details om the 4 flights the bag has been on - the last flight was Abu Dhabi to Sydney on the co-share KLM flight - 3936 on 5 August. Using the file reference on the Eithad luggage site it still says that tracing is continuing and to look later but the Sydney baggage handling company that would receive it once it arrived in Sydney - Menzies Aviation - say the file is closed. As it turns out to make matters worse the baggage tag details on the file are incorrect - they are correct on the original paperwork issued out of Venice airport but somehow this is wrong on all subsequent paperwork. Menzies Aviation cannot amend the incorrect baggage tag details as they did not create the file so I have tried to email Aegean airlines luggage services but no response as yet. The reference number is VCEA310218. Any help appreciated - we are almost out of options and it is very upsetting.

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25 August 2017 02:08:00 EtihadHelp

Hello Akshay, did you receive your baggage by now? If not please contact us via SocialMedia@etihad.ae. *Ela Akshay Gupta : I travelled fr om New Delhi to Chicago on August 18th 2017. When I reached Chicago I was informed that one of my baggage was missing as it was not loaded on time. I filled a baggage claim form reference number ORDEY14296. I was told that the baggage will be delivered to me next day, but I didn't receive it yet. I tried contacting the airlines but no one in answering my phone call. It's frustrating because I don't have any information like wh ere my baggage is, what's the tracking number!!! Please help me in out. I need my baggage urgently.

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25 August 2017 02:08:00 EtihadHelp

Hello Hima, we are sorry to hear about your missing baggage. Once your baggage is found you will be informed. *Ela Hima bindu : I travelled from Minneapolis to Mumbai on aug16th my baggage is lost I have been calling twice a day regarding my baggage till today none of them contacted. And my reference number is BOMEY26437. It's been more than 5days they were unable to receive my baggage and it's really frustrating because of this inconvenience. Etihad service is very bad. Because of this delay my vacation trip with relatives is being postponed. Please help me out I wish nobody should face this type of agony.

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24 August 2017 04:08:00 Adreet agrawal

Respected Sir / Madam, I used your esteemed Airways service to travel from Mumbai to Champaign airport on 21st August 2017 (EY203 & EY161). Your baggage service is very poor, because of that I have lost one of our valuable bag (Barcode number 0607EY506337) which is of black colour, it is inside your size and weight allowance, it contains all our valuable items. When I calculated the value of items inside the baggage it is around 1000 Dollars. Please deliver the baggage to the following address Townsend hall 0313A, 918 W. Illinois st. Urbana , illinois 61801 United States of America and please update all details on +12173055412. Your baggage services do not pick calls and it is difficult to register the PIR reference number. This has been the worst experience ever. Your promptness in this regard is highly appreciable Thanking You Regards Adreet agarwal.

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24 August 2017 02:08:00 Angie

Hello and HELP PLEASE - my daughters bag has been missing for almost a month. It was originally scheduled to be on an Aegean flight to Venice on Sunday 30 July but never made it to Venice, apparently it turned up a few days later and was put on Eithad flights back to Sydney as Aegean don't fly to Australia. After much detective work I have details om the 4 flights the bag has been on - the last flight was Abu Dhabi to Sydney on the co-share KLM flight - 3936 on 5 August. Using the file reference on the Eithad luggage site it still says that tracing is continuing and to look later but the Sydney baggage handling company that would receive it once it arrived in Sydney - Menzies Aviation - say the file is closed. As it turns out to make matters worse the baggage tag details on the file are incorrect - they are correct on the original paperwork issued out of Venice airport but somehow this is wrong on all subsequent paperwork. Menzies Aviation cannot amend the incorrect baggage tag details as they did not create the file so I have tried to email Aegean airlines luggage services but no response as yet. The reference number is VCEA310218. Any help appreciated - we are almost out of options and it is very upsetting.

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23 August 2017 07:08:00 Akshay Gupta

I travelled fr om New Delhi to Chicago on August 18th 2017. When I reached Chicago I was informed that one of my baggage was missing as it was not loaded on time. I filled a baggage claim form reference number ORDEY14296. I was told that the baggage will be delivered to me next day, but I didn't receive it yet. I tried contacting the airlines but no one in answering my phone call. It's frustrating because I don't have any information like wh ere my baggage is, what's the tracking number!!! Please help me in out. I need my baggage urgently.

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23 August 2017 09:08:00 Hima bindu

I travelled from Minneapolis to Mumbai on aug16th my baggage is lost I have been calling twice a day regarding my baggage till today none of them contacted. And my reference number is BOMEY26437. It's been more than 5days they were unable to receive my baggage and it's really frustrating because of this inconvenience. Etihad service is very bad. Because of this delay my vacation trip with relatives is being postponed. Please help me out I wish nobody should face this type of agony.

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22 August 2017 08:08:00 EtihadHelp

Hello Mohammad, we apologise for the inconvenience of your delayed baggage. We can see in World Tracer under your PIR file reference DMES757006 that your baggage arrived this afternoon with LH2528 in DME. *Ela MOHAMMAD KUWAIT : I was so disappointed with etihad! worst experience ever! My flight schedule was last August 20, 2017 at 11:00 in the evening from Kuwait to Moscow, unfortunately the flight was delayed for an hour but I patiently waited and hoping that we can reached abu dhabi immediately for 3: 00 early in the morning schedule of connecting flight to Moscow but everything turned out a big disaster. We did not reached the ertihad heading to moscow the airline gone flight no. EY65. What an inconvenience! I cant do something about it that time , now I am thinking of the meeting that I am going to missed in Moscow. I waited for several hours for etihad flight schedule and now heading to Munich Germany. From Germany now I already knew that my luggge was lost 7607EY728916 & 7607EY728917. From Germany I fly with S7 Airline arrange by etihad. Now i lost my luggage , i dont have something to wear, i lost all my appoinments .

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22 August 2017 08:08:00 EtihadHelp

Hello Joshua, we are sorry to hear about your delayed baggage. Have you reported your baggage missing? As we are unable to find information with your bag tag number. If you have not reported it missing at DUB airport, please fill out www.etihad.com/en-ae/before-you-fly/bagg... Thank you. *Ela Joshua Joseph Robin : Respected Sir / Madam, We used your esteemed Airways service to travel from Cochin (COK) to Dublin (DUB) airport on 21st August 2017 (EY281 COK-AUH & EY41 AUH-DUB). As your cabin crew service is highly appreciable, but your baggage service is very poor, because of that we lost one of our valuable bag (Barcode number 6607 EY329906) which is of blue color,it is inside your size and weight allowance, it contains all our valuable items like gold, DSLR camera and much more. When we calculate the value of items inside the baggage it is around 1000 Euros. Please deliver the baggage to the following address Jeetha Robin, 63 Avonmore Road, Raheen, Limerick, Ireland and please update all details on +353 894485115. Your promptness in this regard is highly appreciable Thanking You Regards Jeetha Robin

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22 August 2017 02:08:00 Joshua Joseph Robin

Respected Sir / Madam, We used your esteemed Airways service to travel from Cochin (COK) to Dublin (DUB) airport on 21st August 2017 (EY281 COK-AUH & EY41 AUH-DUB). As your cabin crew service is highly appreciable, but your baggage service is very poor, because of that we lost one of our valuable bag (Barcode number 6607 EY329906) which is of blue color,it is inside your size and weight allowance, it contains all our valuable items like gold, DSLR camera and much more. When we calculate the value of items inside the baggage it is around 1000 Euros. Please deliver the baggage to the following address Jeetha Robin, 63 Avonmore Road, Raheen, Limerick, Ireland and please update all details on +353 894485115. Your promptness in this regard is highly appreciable Thanking You Regards Jeetha Robin

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26 July 2017 10:07:00 Guest

HI pleas give me, I want track my ticket PNR number provide tracking link

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23 July 2017 05:07:00 Guest

will be there any fine payment from airline in the case of delayed baggage?

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19 July 2017 11:07:00 Guest

We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150 [INTR:45836998]. Thanks

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18 July 2017 08:07:00 Guest

Hi etihayd travel from Manila vith flight EY421 TO ABU DHABI CHANGED FLIGHT TO BERLIN TEGEL EY1753 WEE FLY VITH U PARTNER AIRBERLIN FROM BERLIN TEGEL TOO GOTHENBURG FLIGHT NUMBER ABB8060 BAG NR 1 TRASING ID 0607EY217534 BAG NR 2 0607EY217535 BAG NR 3 0607EY217536, CAN U HELP US TOO SEE VHERE OURS LUGGAGE ARE MOBILE +46 709237353

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11 July 2017 09:07:00 Prathima

Hi Ehihad, I lost my important bag during transit at Abu Dhabi Air Port at terminal 3 security check . Airport lost and found department confirmed that they did not identified any bag with the details we have provided. I want to file a compliant .please let me know the procedure .

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10 July 2017 07:07:00 Mohammed Naveed

My 1 baggage is missing yesterday. I travelled on 08-07-2017 departure from JFK airport to AUH flight number (EY100) and conneted from AUH to HYD flight number EY274. Please update me as soon as possible on the priority. BAG identification: Trolley big bag navy blue colour and front Zip colour yellow. Many thanks waiting for reply. PS: You can reache me on below contact. Mohammed Naveed Email ID pingnaveed@gmail.com Mobile: +91 9908019686

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08 July 2017 02:07:00 Guest

I traveled from New Orleans to Hyderabad on Eithad airways on May 30th via Chicago. I am writing this as items from my luggage were missing when I reached Hyderabad and opened it the next day. It was so shocking to see my suitcase half empty... SERIOUSLY... I am not joking. I was so upset with this. Neither me or any of my family members had this kind of experience. I was so happy to go back to see my family after 4 years and bought gifts for them, it was so embarrassing to see those items missing. Funny thing was baby food and milk bottles were missing. Trust me never ever heard of anything so weird and this happened with your airline. I did make multiple calls to the customer care but no response. I think is is what true eithad airlines is about.

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07 July 2017 11:07:00 Honey

Hi.I arrived at jfk,ny yesterday but my baggages didn't come and I asked there from etihad agency I guess and they told me that they will come today and will be send to me.so they took my address and phone number in a form but it didn't have any refrence number and they didn't gave me any special number to track my baggages so how can I find this refrence number?!and how can I contact them?!cause nobody is answering the phone number they gave to me or the emails I sent to their email address!!

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06 July 2017 06:07:00 Noor

Hi Etihad, I Arrived LAX from AUH(EY11) via LHR on June 30, 2017. Final segment was with AA 109. Lost my luggage (tag # 0607EY115569). There was no Etihad service available at LAX and I did not get PIR. Unable to get hold of any Etihad services on phone. Please advise: contact: Fraja.mail@gmail.com

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05 July 2017 09:07:00 AL-Shehri

Hi Etihad, I have arrived to Berlin on 1 July 2017 I didn't receive my baggage yet please emailing me on Researcher-ksa@hotmail.com Flight No. AB 7493 Thank you

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05 July 2017 01:07:00 Rajkumar

Hi My son stroller missing in chennai Baggage number 7607EY563414 Booking reference :JLDSCO They travelled from sfo to abudhabhi to chennai Appreciate your help Rajkumar Email Rajkumar.pec@gmail.com

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04 July 2017 09:07:00 Guest

Missing bag from abu dhabi to dublin to edinburgh ediei14175 missing since 30th june 0607 ey118659 or 8658 Please advise

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22 June 2017 05:06:00 Guest

Prad : Hello ! We travelled from Nashville, TN to Hyderabad, India on 06/01/2017 and upon arrival on 06/02/2017 we were able to retrieve only two of the 6 bags that were checked in. After multiple calls we were informed that 2 of the 4 missing bags were located. American Airlines who was our domestic carrier to New York says that the bags were dropped off at JFK and it is ETIHAD's responsibility to load the missing bags to the final destination. I am trying to understand how difficult it really is just put the bags that are sitting in New York on one of the flights to Hyderabad. This is the worst kind of customer service I have received ever from any airline. I hope someone resolves it asap. Here is the file references number HYDEY19521 . Baggage tags missing are AA075981 and AA076026 How did you get file reference number ? same thing happened with me today 6/21

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16 June 2017 01:06:00 EtihadHelp

Hi there, have you received your bags already? *Sky Swati Sinha : I have just landed in Vienna today by etihad airlines, my 2 luggages out of 3 are missing , I have no update from airlines regarding whether my baggages were traced. We are completely stranded in foreign land with a baby . My pnr number is DELD8L

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16 June 2017 01:06:00 EtihadHelp

Hi there, Have you received your luggage? *Sky Guest : HELLO SIR, I HAVE LOST MY LUGGAGE 9-MAY-2017 ON THE WAY TRAVELLING TO ATHENS FROM MANGALORE (ROUTE - MANGALORE - ABHUDABHI-ATHENS), SINCE I HAVE NOT TRACED MY LUGGAGE UNTIL NOW CAN YOU PLEASE GIVE THE UPDATES ON THIS AT THE EARLIEST ALSO I WANT TO KNOW HOW I WILL PROCEED WITH BAGGAGE LOST CLAIM, WHEN CAN YOU CONFIRM ME THAT BAGGAGE IS TOTALLY LOST, AWAITING FOR YOUR REPLY

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16 June 2017 10:06:00 EtihadHelp

Hi there, have you reported the missing items to our Baggage Team already? We kindly ask you to send us all the details of the missing items and the PIR number for the initially delayed bag at socialmedia@etihad.ae so we can check this for you. *Sky Guest : Hello Etihad, I have traveled from GOT to HYD with Air PNR Number SC6MHL, on 31st-may and one of my baggage Tag No AB162915 was not arrived at airport and reported at airport. After 4 days it got delivered with missing things like all my electronic equipment was missing and the total value of this products was around 122, 000 INR. please let me know how to proceed with this, the file reference is attached below.

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07 June 2017 11:06:00 Guest

Hello Etihad, I have traveled from GOT to HYD with Air PNR Number SC6MHL, on 31st-may and one of my baggage Tag No AB162915 was not arrived at airport and reported at airport. After 4 days it got delivered with missing things like all my electronic equipment was missing and the total value of this products was around 122, 000 INR. please let me know how to proceed with this, the file reference is attached below.

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06 June 2017 02:06:00 Yogesh Virmani

Worst experience ever!!!! My mother-in-law traveled through EY 183 last Monday through business class. She did not get one of her bag. We were given a document at the airport letting us know that PIR has been filed and a letter with a local contact number(650-821-2240). I have made several attempts to call that number and have left messages. No one ever answers that phone. I have tried Etihad Facebook page and facebook messages and have tried calling general number but we do not know yet what is the situation with her bag.Through various facebook messages, I finally got the PIR reference number but online status has been the same for last few days.

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05 June 2017 03:06:00 Zanga

Hi, i arrived yesterday in Kathmandu and one of my two bags did not arrive. They told me it will arrive with the next flight same day, which didnt happen. I went to the airport office and filed a report, they made me fill out a form. The bag has still not arrived and in the copy of the form there is no tracking or reference number. How can i find out where my luggage is?

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05 June 2017 04:06:00 Prad

Hello ! We travelled from Nashville, TN to Hyderabad, India on 06/01/2017 and upon arrival on 06/02/2017 we were able to retrieve only two of the 6 bags that were checked in. After multiple calls we were informed that 2 of the 4 missing bags were located. American Airlines who was our domestic carrier to New York says that the bags were dropped off at JFK and it is ETIHAD's responsibility to load the missing bags to the final destination. I am trying to understand how difficult it really is just put the bags that are sitting in New York on one of the flights to Hyderabad. This is the worst kind of customer service I have received ever from any airline. I hope someone resolves it asap. Here is the file references number HYDEY19521 . Baggage tags missing are AA075981 and AA076026

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03 June 2017 05:06:00 Guest

Update: bag was found! Thank you to everyone who helped find it!! Melissa : Good Morning, My boyfriend's bag is currently lost and i was wondering if someone could give us an update regarding where it is. The File Reference number is HYDEY19504. Name is SISUNG/RYAN. Flight: AA3475/31MAY/EY150/31MAY/EY276/01JUN. Color/Type: BK22HWX Tag Number: AA060018 Any help or update would be greatly appreciated! Thank you!

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02 June 2017 05:06:00 Melissa

Good Morning, My boyfriend's bag is currently lost and i was wondering if someone could give us an update regarding where it is. The File Reference number is HYDEY19504. Name is SISUNG/RYAN. Flight: AA3475/31MAY/EY150/31MAY/EY276/01JUN. Color/Type: BK22HWX Tag Number: AA060018 Any help or update would be greatly appreciated! Thank you!

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01 June 2017 07:06:00 Swati Sinha

I have just landed in Vienna today by etihad airlines, my 2 luggages out of 3 are missing , I have no update from airlines regarding whether my baggages were traced. We are completely stranded in foreign land with a baby . My pnr number is DELD8L

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