Etihad Airways Discussion

29 October 2017 04:10:00 Guest

Etihad Airways : Guest : Etihad Airways : Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any update on our case and when will we received the payment. Thank you Hello, do you have a case number we can look into? *Ela Thank you Ela for responding. my case no is Irregularity Report YYZEY13150 [INTR:45836998], 25 march 2017. Hope to hear to from you soon . Thanks

29 October 2017 01:10:00 EtihadHelp

Guest : Etihad Airways : Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any update on our case and when will we received the payment. Thank you Hello, do you have a case number we can look into? *Ela

27 October 2017 08:10:00 Guest

Etihad Airways : Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela DEAR ETIHAD, It has been a month since i have already forwarded our claim to the social media and 7 months since we lost our lugguage. Is there any update on our case and when will we received the payment. Thank you

22 October 2017 11:10:00 EtihadHelp

Guest : hi i lost my bag .. my flight was from Coulombs, Ohio to Madina, Saudi Arabia on 19 of Augest... i claimed on Airport and went back to US later....now i want to write a claim mishandled baggage but they asked me the PIR and i dont have i have the reference file number that given to me on the airport what should i do? Hi there, thanks for getting in touch with us. Please can we ask that you send us all of your details, including ticket number, full name according to your passport and baggage tag number (if you do not have a PIR) to socialmedia@etihad.ae and we can assist you further from there. Thanks *Nic

22 October 2017 11:10:00 Guest

Guest : hi i lost my bag .. my flight was from Coulombs, Ohio to Madina, Saudi Arabia on 19 of Augest... i claimed on Airport and went back to US later....now i want to write a claim mishandled baggage but they asked me the PIR and i dont have i have the reference file number that given to me on the airport what should i do? Guest : Hi there, thanks for getting in touch with us. Please can we ask that you send us all of your details, including ticket number, full name according to your passport and baggage tag number (if you do not have a PIR) to socialmedia@etihad.ae and we can assist you further from there. Thanks *Nic

20 October 2017 03:10:00 Guest

hi i lost my bag .. my flight was from Coulombs, Ohio to Madina, Saudi Arabia on 19 of Augest... i claimed on Airport and went back to US later....now i want to write a claim mishandled baggage but they asked me the PIR and i dont have i have the reference file number that given to me on the airport what should i do?

19 October 2017 05:10:00 Guest

Guest : Etihad Airways : Guest : Guest : Etihad Airways : Dear Marcin, kindly send us your case number and we will follow up with our Baggage Claims Team regarding the payment. *Ela Guest : Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin Hello Mrs Ewa. My World Tracer File Reference Number is: DELEY 25362 Hello. Still I have no answer about my claims for missing baggage. Etihad has all needed documentation. Contact with baggage claim office does't exist. Please answer why Etihad don't want put money on my account for my missing baggage. I''M WAITING OVER 10 MONTHS. I'm really disappointed. Marcin Guest : Guest : Etihad Airways : Dear Marcin, kindly send us your case number and we will follow up with our Baggage Claims Team regarding the payment. *Ela Guest : Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin Hello Mrs Ewa. My World Tracer File Reference Number is: DELEY 25362 Hello. Still I have no answer about my claims for missing baggage. Etihad has all needed documentation. Contact with baggage claim office does't exist. Please answer why Etihad don't want put money on my account for my missing baggage. I''M WAITING OVER 10 MONTHS. I'm really disappointed. Marcin Hello Marcin, do you have a case number with the Baggage Claims Team? Kindly forward your details to socialmedia@etihad.ae and we will look into it for you. Thank you. *Ela Hello Ela. Case number is RQID:516986. Guest : Etihad Airways : Guest : Guest : Etihad Airways : Dear Marcin, kindly send us your case number and we will follow up with our Baggage Claims Team regarding the payment. *Ela Guest : Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin Hello Mrs Ewa. My World Tracer File Reference Number is: DELEY 25362 Hello. Still I have no answer about my claims for missing baggage. Etihad has all needed documentation. Contact with baggage claim office does't exist. Please answer why Etihad don't want put money on my account for my missing baggage. I''M WAITING OVER 10 MONTHS. I'm really disappointed. Marcin Guest : Guest : Etihad Airways : Dear Marcin, kindly send us your case number and we will follow up with our Baggage Claims Team regarding the payment. *Ela Guest : Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin Hello Mrs Ewa. My World Tracer File Reference Number is: DELEY 25362 Hello. Still I have no answer about my claims for missing baggage. Etihad has all needed documentation. Contact with baggage claim office does't exist. Please answer why Etihad don't want put money on my account for my missing baggage. I''M WAITING OVER 10 MONTHS. I'm really disappointed. Marcin Hello Marcin, do you have a case number with the Baggage Claims Team? Kindly forward your details to socialmedia@etihad.ae and we will look into it for you. Thank you. *Ela Hello Ela. Case number is RQID:516986. Thanks Marcin, we will send a message to your case handler and ask them to follow up with you. *Nic

15 October 2017 10:10:00 Guest

Etihad Airways : Guest : Guest : Etihad Airways : Dear Marcin, kindly send us your case number and we will follow up with our Baggage Claims Team regarding the payment. *Ela Guest : Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin Hello Mrs Ewa. My World Tracer File Reference Number is: DELEY 25362 Hello. Still I have no answer about my claims for missing baggage. Etihad has all needed documentation. Contact with baggage claim office does't exist. Please answer why Etihad don't want put money on my account for my missing baggage. I''M WAITING OVER 10 MONTHS. I'm really disappointed. Marcin Guest : Guest : Etihad Airways : Dear Marcin, kindly send us your case number and we will follow up with our Baggage Claims Team regarding the payment. *Ela Guest : Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin Hello Mrs Ewa. My World Tracer File Reference Number is: DELEY 25362 Hello. Still I have no answer about my claims for missing baggage. Etihad has all needed documentation. Contact with baggage claim office does't exist. Please answer why Etihad don't want put money on my account for my missing baggage. I''M WAITING OVER 10 MONTHS. I'm really disappointed. Marcin Hello Marcin, do you have a case number with the Baggage Claims Team? Kindly forward your details to socialmedia@etihad.ae and we will look into it for you. Thank you. *Ela Hello Ela. Case number is RQID:516986.

15 October 2017 04:10:00 EtihadHelp

Guest : Hello, I travelled Business class Toronto to Lahore on Oct 12th, my one and only suitcase did not arrive. I have been going around in circles trying to get any info on the whereabouts of my suitcase. I reported the missing bag at Lahore airport and was given a ref # LHEEY24173. The Tag # is EY651428 Please help with locating my suitcase. Thanks Hello, we are sorry to hear about your delayed baggage. Please send your details to socialmedia@etihad.ae and we will follow up for you. *Ela

15 October 2017 04:10:00 EtihadHelp

Guest : Guest : Etihad Airways : Dear Marcin, kindly send us your case number and we will follow up with our Baggage Claims Team regarding the payment. *Ela Guest : Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin Hello Mrs Ewa. My World Tracer File Reference Number is: DELEY 25362 Hello. Still I have no answer about my claims for missing baggage. Etihad has all needed documentation. Contact with baggage claim office does't exist. Please answer why Etihad don't want put money on my account for my missing baggage. I''M WAITING OVER 10 MONTHS. I'm really disappointed. Marcin Guest : Guest : Etihad Airways : Dear Marcin, kindly send us your case number and we will follow up with our Baggage Claims Team regarding the payment. *Ela Guest : Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin Hello Mrs Ewa. My World Tracer File Reference Number is: DELEY 25362 Hello. Still I have no answer about my claims for missing baggage. Etihad has all needed documentation. Contact with baggage claim office does't exist. Please answer why Etihad don't want put money on my account for my missing baggage. I''M WAITING OVER 10 MONTHS. I'm really disappointed. Marcin Hello Marcin, do you have a case number with the Baggage Claims Team? Kindly forward your details to socialmedia@etihad.ae and we will look into it for you. Thank you. *Ela

14 October 2017 01:10:00 Guest

Hello, I travelled Business class Toronto to Lahore on Oct 12th, my one and only suitcase did not arrive. I have been going around in circles trying to get any info on the whereabouts of my suitcase. I reported the missing bag at Lahore airport and was given a ref # LHEEY24173. The Tag # is EY651428 Please help with locating my suitcase. Thanks

14 October 2017 10:10:00 Guest

Guest : Etihad Airways : Dear Marcin, kindly send us your case number and we will follow up with our Baggage Claims Team regarding the payment. *Ela Guest : Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin Hello Mrs Ewa. My World Tracer File Reference Number is: DELEY 25362 Hello. Still I have no answer about my claims for missing baggage. Etihad has all needed documentation. Contact with baggage claim office does't exist. Please answer why Etihad don't want put money on my account for my missing baggage. I''M WAITING OVER 10 MONTHS. I'm really disappointed. Marcin

08 October 2017 03:10:00 Guest

Etihad Airways : Dear Marcin, kindly send us your case number and we will follow up with our Baggage Claims Team regarding the payment. *Ela Guest : Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin Hello Mrs Ewa. My World Tracer File Reference Number is: DELEY 25362

08 October 2017 03:10:00 Guest

Hello Mrs Ela. Thank you for your answer. My World Tracer File Reference Number is DELEY 25362

08 October 2017 02:10:00 G J Patankar

Hi, I traveled from San Francisco to Mumbai via Abu Dhabi by flight (EY182 AND then EY 204)and arrived Mumbai on 1st October 2017 evening. On reaching home have realized that baggage has been damaged. One new Samsonite bag has big dent and other American tourister bag has cracked.Both bags are hard bags. Have been trying to contact your local offices as per details given on your web site with no luck. For filing damage claim it needs PIR no and do not know what No I am supposed to put. Kindly advise at the earliest as I need to put claim in 7 days.

08 October 2017 10:10:00 EtihadHelp

Dear Marcin, kindly send us your case number and we will follow up with our Baggage Claims Team regarding the payment. *Ela Guest : Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin

08 October 2017 09:10:00 Guest

Hello Etihad admitted and accepted me sum of 425 Euro for mising baggage, but I still don't have money on my account. Please let me know what is the status of my claim. I'm waiting 10 months and is no contact from baggage claims office. My PIR number is DELEY 25362. Thank you advance Marcin

01 October 2017 03:10:00 Guest

Guest : Good morning Sir/Madam, I traveled from canada to pakistan at Etihad Airway, arrived to islamabad airport on Wednesday the 27, 2017 at flight # EY 233. I lost one baggage # AC158431. Would you please tell me the status of missing baggage please? I hope you will not disappoint your customers. Thank Hi there, thanks for getting in touch with us today. To enable us to follow up with this for you, please provide the PIR (baggage reference) and your full name and booking reference. You can also trace your delayed baggage through this link here bit.ly/1AzzzGG or contact baggageclaims@etihad.ae Thanks *Nic

29 September 2017 07:09:00 Guest

Good morning Sir/Madam, I traveled from canada to pakistan at Etihad Airway, arrived to islamabad airport on Wednesday the 27, 2017 at flight # EY 233. I lost one baggage # AC158431. Would you please tell me the status of missing baggage please? I hope you will not disappoint your customers. Thank

27 September 2017 09:09:00 EtihadHelp

Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae . Once your case is investigated you will be contacted. *Ela

27 September 2017 09:09:00 EtihadHelp

Once your claim is investigated our team will contact you. *Ela Guest : Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae .

25 September 2017 07:09:00 Guest

Etihad Airways : Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150. Thank you Max, I have already forwarded our claim to the sociaol media and again to the baggageclaims@etihad.ae .

22 September 2017 05:09:00 EtihadHelp

Hi there, if you were not previously in contact with this address please write about your case to baggageclaims@etihad.ae and our team will be able to assist you accordingly. Alternatively, please write to our socialmedia@etihad.ae address with your PIR number and booking details and we will forward the matter to the concerned department. Thank you. *Max Guest : We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150.

22 September 2017 04:09:00 EtihadHelp

Hi Ashwin, if you would like to file a damaged baggage report, please find the related form on this page: www.etihad.com/en-ae/before-you-fly/bagg... or write to our baggageclaims@etihad.ae address and include your booking reference and the photos of the damaged baggage. *Max Ashwin : Hi Etihad, I flew from New Delhi - Abu Dhabi - Manchester on 16th September. PNR no. NJZVVW. My baggage arrived in a plastic packing and I didn’t realise something was wrong with it until I reached my room. The suitcase had its lock broken and half the zip was left open. The open side of the zip was also broken. This was not expected from Etihad after so many claims of hospitality and service. I did not file any complaint with the airport since this issue was not noticed until I took off the plastic covers hiding the problem. I’d like to claim for the damage. Please advice.

22 September 2017 04:09:00 EtihadHelp

Hi Aggarwal, Are you referring to a delayed baggage issue? As the last operating carrier on your journey was American Airlines, we would have to advise to retry contacting them for more information as they will be the only ones able to trace your luggage and arrange its delivery. Thank you. *Max Atul Aggarwal : Hi ethihad, Travelled form New-Delhi-Abudhabi-JFK-NAshville on 16th Sep. Flied business class - 1st Jet Airways, 2nd Ehihad and 3rd one with American airlines... but all booked through Ethihad as code share under PNR URUXRP I have filed report with American Airlines reference number BCCAA02280347 Haven't received any confirmation yet. Truied Ethihad baggage service at New york at there helpline, No one picks up the call Bagage tag number is 0589 9W511543P Can you please help, at +91 9176689495

20 September 2017 10:09:00 Guest

We have heard so much good reviews of Etihad and that why we chose Etihad for our trip of our the lifetime to Toronto, We arrived Toronto on March 25 2017 but one of our four lugguages never arrived. It was freezing cold when we arrive and have to spend money to buy jackets etc . Etihad agreed to settle it on 6 May 2017 but as of today we never hear from them despite our repeated emails Please help us to speed the payment as soon as possible Irregularity Report YYZEY13150.

18 September 2017 10:09:00 Ashwin

Hi Etihad, I flew from New Delhi - Abu Dhabi - Manchester on 16th September. PNR no. NJZVVW. My baggage arrived in a plastic packing and I didn’t realise something was wrong with it until I reached my room. The suitcase had its lock broken and half the zip was left open. The open side of the zip was also broken. This was not expected from Etihad after so many claims of hospitality and service. I did not file any complaint with the airport since this issue was not noticed until I took off the plastic covers hiding the problem. I’d like to claim for the damage. Please advice.

18 September 2017 12:09:00 Atul Aggarwal

Hi ethihad, Travelled form New-Delhi-Abudhabi-JFK-NAshville on 16th Sep. Flied business class - 1st Jet Airways, 2nd Ehihad and 3rd one with American airlines... but all booked through Ethihad as code share under PNR URUXRP I have filed report with American Airlines reference number BCCAA02280347 Haven't received any confirmation yet. Truied Ethihad baggage service at New york at there helpline, No one picks up the call Bagage tag number is 0589 9W511543P Can you please help, at +91 9176689495

18 September 2017 12:09:00 Atul Aggarwal

Hi ethihad, Travelled form New-Delhi-Abudhabi-JFK-NAshville on 16th Sep. Flied business class - 1st Jet Airways, 2nd Ehihad and 3rd one with American airlines... but all booked through Ethihad as code share under PNR URUXRP I have filed report with American Airlines reference number BCCAA02280347 Haven't received any confirmation yet. Truied Ethihad baggage service at New york at there helpline, No one picks up the call Ca you please help, at +91 9176689495

17 September 2017 11:09:00 EtihadHelp

Hi Nora, please send us your details to socialmedia@etihad.ae and we will create a claim for you. *Ela Nora : In 16 September 2017, i arrived Jordan from Hong kong (and transit through Abu Dhabi) my flight number is EY833 and EY 511. The flight arrive jordan at 3am. The luggage was mishandled and damaged. The baggage service corner told me to apply claim online. Can etihad airway provide me the PIR so that i can provide my claim online? Also, appreicate if you could let me know what supporting documents are required.

17 September 2017 11:09:00 EtihadHelp

Dear Dr. Prem, thank you for reaching out to us. Please get in touch with your last carrier. They will take care of your damaged baggage. It's international agreement that always the last carrier is responsible for damaged/delayed baggage and its compensation. *Ela Prof Dr Prem Gyawali : In Sept 10 , 2017 at 23:45, I arrived to Vancouver from Kathmandu Nepal with two transits in Abu Dhabi and Los Angeles. I was so tired that I did not check my baggage on arrival and midnight. Next morning when I show my baggage, I was surprized. I could mot believe that my suitcase is so badly mishandled (look at the attached photo). I wanted to file my complain on line but etihad airways always asks about PIR no. which I had to take in the airport on arrival. Can any one suggest me how can I file my complain to etihad airways? This is not first incident in my travel with etihad. In 2015 also when I flew by same route to Heathrow London, my air max shoe was stolen from my suitcase. Even after providing all evidences, etihad air ways never reimburssed

17 September 2017 11:09:00 EtihadHelp

Dear Urvashi, we are sorry to hear about your delayed baggage. Unfortunately we are unable to find a missing baggage claim under your provided bag tag number. We suggest you contact JetBlue as they are taking care of the search of your missing baggage as your last carrier. *Ela Urvashi Biswal : Hi , I traveled on 11th September to the USA in flight EY103 from Abudhabi to JFK. The flight was delayed by a very long time , i missed my connecting flight to Boston from JFK and was first booked to an AA 199 but i got that moved to an earlier flight B6 918(jet blue ) to Boston. Now the entire itinerary was booked from kolkata,India to Boston via Abu Dhabi and JFK . My baggage(one checked in) was supposed come right through to Boston as told to em by Etihad employee in JFK when asked if i have to collect it at JFK for customs, they said no and it could be collected directly at Boston. The baggage tag is :0607 EY639623. The bag never arrived in Boston. Jet Blue said the bag was never loaded to the jet blue flight by etihad. I have tried calling every Etihad baggage office but no one picks up and goes to voicemail. I left voicemail in the new york office but have received no response. Please help !!!

16 September 2017 04:09:00 Nora

In 16 September 2017, i arrived Jordan from Hong kong (and transit through Abu Dhabi) my flight number is EY833 and EY 511. The flight arrive jordan at 3am. The luggage was mishandled and damaged. The baggage service corner told me to apply claim online. Can etihad airway provide me the PIR so that i can provide my claim online? Also, appreicate if you could let me know what supporting documents are required.

14 September 2017 08:09:00 Prof Dr Prem Gyawali

In Sept 10 , 2017 at 23:45, I arrived to Vancouver from Kathmandu Nepal with two transits in Abu Dhabi and Los Angeles. I was so tired that I did not check my baggage on arrival and midnight. Next morning when I show my baggage, I was surprized. I could mot believe that my suitcase is so badly mishandled (look at the attached photo). I wanted to file my complain on line but etihad airways always asks about PIR no. which I had to take in the airport on arrival. Can any one suggest me how can I file my complain to etihad airways? This is not first incident in my travel with etihad. In 2015 also when I flew by same route to Heathrow London, my air max shoe was stolen from my suitcase. Even after providing all evidences, etihad air ways never reimburssed

12 September 2017 11:09:00 Urvashi Biswal

Hi , I traveled on 11th September to the USA in flight EY103 from Abudhabi to JFK. The flight was delayed by a very long time , i missed my connecting flight to Boston from JFK and was first booked to an AA 199 but i got that moved to an earlier flight B6 918(jet blue ) to Boston. Now the entire itinerary was booked from kolkata,India to Boston via Abu Dhabi and JFK . My baggage(one checked in) was supposed come right through to Boston as told to em by Etihad employee in JFK when asked if i have to collect it at JFK for customs, they said no and it could be collected directly at Boston. The baggage tag is :0607 EY639623. The bag never arrived in Boston. Jet Blue said the bag was never loaded to the jet blue flight by etihad. I have tried calling every Etihad baggage office but no one picks up and goes to voicemail. I left voicemail in the new york office but have received no response. Please help !!!

12 September 2017 11:09:00 EtihadHelp

Jennifer : We travelled via etihad airways last September 8, 2017 from BCN- Düsseldorf- Abu Dhabi- MNL and confirmed that our 2 check in luggage were delayed / loss. Upto present, they cannot track our luggage yet. The agents in MNL , doesn't update us if we didn't call/ text them. Our reference number are: MNLEY30908 and MNLEY30909. Hoping for your immediate response. Thank you Hi Jennifer, thanks for contacting us. We have been in touch with our baggage service team and they have advised us that the baggage under PIR MNLEY30909 has now been delivered to you, however the second piece under PIR MNLEY30908 is still currently under tracing. As soon as the team have further information for you they will be in touch. Thanks *Nic

12 September 2017 11:09:00 EtihadHelp

Sharon : I arrived from Toronto to hyderabad transit through Abu Dhabi on September 8 Its the 10th and still no suitcase. What's more frustrating is that my hotel has been trying to locate bag through rep at airport and the Etihad agent has not provided any news on lost luggage. I have had to purchase meds, toiletries etc that was in that suitcase out of my pocket. Other items needed that I cannot replace here I needed for my stay. I'm am upset, feeling like my trip is not all that I want it to be. Filed a complaint via email awaiting response. Hi Sharon, thanks for getting in touch with us. We can follow up with the baggage service team for an update for you. If you want to send us an email to socialmedia@etihad.ae and provide your delayed baggage reference (PIR) and case number and we can do that for you. Thanks. *Nic

12 September 2017 11:09:00 EtihadHelp

Saud khan : I arrived from Muscat to Abu Dhabi on 8 September and I did not received one of my checked in baggage. I filed the complained immidietly and was promised that the baggage will be delivered to me on Saturday 9 september. The bag has not been delivered so far and it has all my clothes, suits and formal Wear. I have been trying to contact the baggage team but no one is picking the phone call. I would request Etihad's urgent help on this and to locate and deliver my bag as I have no formal clothes for my office wear. My file reference number is AUHEY92486. Hi Saud, thanks for getting in touch. We have followed up with the baggage services team and they have advised that you have now received your baggage. Thanks *Nic

11 September 2017 04:09:00 Jennifer

We travelled via etihad airways last September 8, 2017 from BCN- Düsseldorf- Abu Dhabi- MNL and confirmed that our 2 check in luggage were delayed / loss. Upto present, they cannot track our luggage yet. The agents in MNL , doesn't update us if we didn't call/ text them. Our reference number are: MNLEY30908 and MNLEY30909. Hoping for your immediate response. Thank you

11 September 2017 09:09:00 Sharon

I arrived from Toronto to hyderabad transit through Abu Dhabi on September 8 Its the 10th and still no suitcase. What's more frustrating is that my hotel has been trying to locate bag through rep at airport and the Etihad agent has not provided any news on lost luggage. I have had to purchase meds, toiletries etc that was in that suitcase out of my pocket. Other items needed that I cannot replace here I needed for my stay. I'm am upset, feeling like my trip is not all that I want it to be. Filed a complaint via email awaiting response.

10 September 2017 01:09:00 Saud khan

I arrived from Muscat to Abu Dhabi on 8 September and I did not received one of my checked in baggage. I filed the complained immidietly and was promised that the baggage will be delivered to me on Saturday 9 september. The bag has not been delivered so far and it has all my clothes, suits and formal Wear. I have been trying to contact the baggage team but no one is picking the phone call. I would request Etihad's urgent help on this and to locate and deliver my bag as I have no formal clothes for my office wear. My file reference number is AUHEY92486.

10 September 2017 10:09:00 EtihadHelp

Hello Kelechi, we are sorry to hear about your missing baggage. Please send your details to socialmedia@etihad.ae. We will then follow up with our team. *Ela Kelechi : Hello Etihad, We are a family of five and arrived at our destination this morning without any of our baggage (10 items) arriving on the flight. We have since filed a report and received the File reference LOSEY12559. Our case is quite urgent as 3 of the passengers are children and we are currently having to stay in a hotel as our house keys are in one of the bags. We were supposed to fly KRK-TXL-AUH-LOS on the 6th and arrive LOS on the 8th but our flight out from KRK was delayed by 1hour so we missed our connection at TXL. We got rebooked for a flight to AUH on the 7th but I am assuming there was a mixup and bags didnt get on the same flight to AUH. Please help. my email is abahkaycee@gmail.com

08 September 2017 03:09:00 Kelechi

Hello Etihad, We are a family of five and arrived at our destination this morning without any of our baggage (10 items) arriving on the flight. We have since filed a report and received the File reference LOSEY12559. Our case is quite urgent as 3 of the passengers are children and we are currently having to stay in a hotel as our house keys are in one of the bags. We were supposed to fly KRK-TXL-AUH-LOS on the 6th and arrive LOS on the 8th but our flight out from KRK was delayed by 1hour so we missed our connection at TXL. We got rebooked for a flight to AUH on the 7th but I am assuming there was a mixup and bags didnt get on the same flight to AUH. Please help. my email is abahkaycee@gmail.com

08 September 2017 11:09:00 Bala

Bala: Yes I today received my bag completely intact. I must appreciate all the efforts made by Etihad to get my bag back. There were at least two emails as well as response on other platforms from Etihad about my baggage and that they were making efforts to get it. Infact there was a call from Airport as well about locating my bag. I guess a loss of baggage happens due to various reasons but the subsequent handling and support has been great from Etihad and I commend the airline and their staff. Well done and keep up the good work. (QOUTE] Etihad Airways : Hello Bala, we can see that your case was suspended yesterday. Can you confirm you received your baggage? *Ela HI, I have traveled from Belfast to Dammam on the 2nd Sep 2017 and my checked in baggage has not arrived? I was promised that it will be delivered next day but its been two days still no sign of my baggage. Calls to baggage service at Dammam airport - they say still not arrived? Ref: DMMEY23324 Online tracking returns "tracking continuous check back later" Appreciate your help in getting my bags back which has most important documents and certificates inside in additions books, cloths, shoes etc...

08 September 2017 09:09:00 EtihadHelp

Hello, please contact BA as they are taking care of search and compensation of the delayed baggage as your last carrier. *Ela TXLBA14783 : Dear Etihad, My baggage has still not arrived to Berlin after 6 days of waiting. After making some phone calls it appears it has been sitting with the Etihad baggage team in Heathrow Airport and hasn't been passed along to British Airways to get sent to me. I don't understand how this could happen, I have been offered no apology or compensation and I am very frustrated by this whole issue. My Baggage information is TXLBA14783, please contact your Heathrow team and get them to prioritize giving it to British Airways, I leave Berlin in 3 days and don't want to have travel any further without clothing and footwear. Thank you, Sam

08 September 2017 09:09:00 EtihadHelp

Hello, please contact airberlin. They are responsible for search and compensation of delayed baggage as your last carrier. *Ela Permaisari/Tita Agustine : I travelled from Jakarta to Berlin on 3rd September, and 1 baggage (tag number EY597375) is missing. I've reported to lost & found in Tegel airport and made a report to Etihad, but I haven't heard anything about it. It is such a disappointment.. Dear Etihad, I'm looking forward to your reply. My email is tita.agustine@gmail.com

08 September 2017 09:09:00 EtihadHelp

Hello Bala, we can see that your case was suspended yesterday. Can you confirm you received your baggage? *Ela Bala : HI, I have traveled from Belfast to Dammam on the 2nd Sep 2017 and my checked in baggage has not arrived? I was promised that it will be delivered next day but its been two days still no sign of my baggage. Calls to baggage service at Dammam airport - they say still not arrived? Ref: DMMEY23324 Online tracking returns "tracking continuous check back later" Appreciate your help in getting my bags back which has most important documents and certificates inside in additions books, cloths, shoes etc...

08 September 2017 09:09:00 EtihadHelp

Hello, we can see that your file is closed since 4 Sep. Can you confirm you received your baggage? *Ela Guest : I have not received my baggage yet, it's not sent as promised , DFWEY10703 is the file ref number I'm not able to track or reach out to the customer care It's already been 2 days and your compensation of $40 is serving nothing How many days will it take for the baggage to reach my destination Kindly update

08 September 2017 09:09:00 EtihadHelp

Hello Krishna, we can see in the system that the file is closed since 2Sep. Can you confirm you received your baggage? *Ela Krishnamurthy : Not received any info on my missing bags. our family is in a foreign land with none of our bags in 4 days now. SFOEY12113 file number and under the name of Krishnamurthy.

08 September 2017 08:09:00 EtihadHelp

Hello, please get in touch with Jet Airways as they take care of the search and compensation of your delayed baggage. *Ela THOUSEEF : HI, I travelled from Delhi to Abu Dhabi on 02.09.2017. i couldn't get my baggage on my arrival at AUH and i logged complaint REF - AUH9W17869, the representative asked me to them this morning. despite of several hours of continuous calling i couldn't get any one answered for my call. it is mentioned in tracer that my baggage is located and confirmation pending. i request your immediate support as my baggage contains perishables . hoping a positive reply from your side.