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Etihad Airways Discussion

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12 January 2016 07:01:00 Etihad Airways

Dear Sandeep, Thank you for coming to our page and making us aware of the delay to your bag, we would certainly like to look into this for you. To do so, kindly send us your PIR reference number (this will look similar to NBOEY12345) Once we have this we can contact our team and request further information for you. We hope to hear from you soon to help *GW Sandeep A Hingne : Dear EY team, Greetings !!! I have flown from PNQ-AUH-NBO sector on 06 Jan 2016 but did not get one of my checked in bag at NBO after landing at JKIA - Nairobi. I have been informed by your team (+254 716 651 400) that the bag has been arrived at Nairobi on 07 Jan 2016 flight EY 641 and subsequently dispatched through a courier and I should get it on Sat - 09 Jan 2015 at the courier. But unfortunately, the fact is that the courier agency has not received the same till this very moment and local EY personnel are making false claims apart from not accepting the calls at all. Its been a week now and I am in a serious bad situation and local EY team is just not bothered about the hardships and mental trauma I am going through ! Dear If I consider UAE team to be more responsible and professionally mature than local one, can you help me out on priority ? Your most prompt response would highly be appreciated ! Regards, Sandeep +254 733 617 672.

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12 January 2016 06:01:00 Etihad Airways

Dear Guest, We are sincerely sorry to hear of this disruption, we can see from your PIR reference number DUSAB49015 this belongs to Air Berlin. As the last carrier they will need to use this reference number to start and locate the missing bag. We have looked at a alternative contact for you, please use this link to help get in touch with them and find out when the bags will be delivered. bit.ly/1W3HEK7 Thank you *GW Guest : Dear Official, I was travelling on 10th January 2016 with your airlines and I am so frustrated and disappointed with your service. My baggage was missing and I filed a complaint and its been 2 days I dont have any intimation. My flie reference number is DUSAB49015 . In the online tracking it shows item located but till now no news from your service. When I call in the number you gave us it never getting connected. I have very important books inside that and I need it very urgently. I have an exam coming up in two days. Please dont spoil my life and career. I need that baggage urgently its been 2 days. And those books are very expensive also I cant afford to lose it. We are paying you money for the tickets and we are getting very very bad service. Never again i fly with this airlines. Never again i will fly with this airlines. Please do the needful. every time when we call the service number it is engaged or says its not their working hours even at 10 am so bad

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12 January 2016 06:01:00 Etihad Airways

Rahul Shetty : Sir/Madam Please help to retrieve our bags. The bags were last scanned by Etihad in Abu Dhabi and hence believe it is still with Etihad. AA has asked us to follow-up with Etihad airways since there's no trace of bag being scanned/received by AA. I have not been able to reach any baggage claim number provided on your website as I reach vm directly. Here's my booking reference for flight from Bangalore-Abu Dhabi-Paris-Jfk/NYC: JTPEUT Bangalore to Paris was Etihad and Paris to NYC was on American Airlines. My flight from CDG/Paris to JFK/NYC yesterday Jan10 -EY3026 or AA121 - was canceled and my bags are missing till now. I was Dear Rahul, Thanks for coming to our page today, we have as promised sent a message over to our team in the US to see of they can look into this for you. With regret we do not have a representative in LGA however asked our JFK team to check the tag number to help locate this missing bag. We will be in touch as soon as we have an update *GW rerouted from Paris through Philadelphia to LGA/NYC yesterday but the bags didn't make it. Am hoping you can help track down our 4 bags. Bags tracking #: 0607EY144419, 20, 14, 15. I have logged a complaint at LGA airport with American Airlines - reference LGAAA00396928. But they say the bags were last scanned by Etihad airlines and bags were never received by them. So am hoping Etihad baggage service can find our bags. I believe the bags never got transferred at CDG Paris and maybe stuck there with Etihad. - Rahul Shetty and Adithi Jeevanshetty

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12 January 2016 04:01:00 Soumyanjalee Mahapatra

Hello, My file reference# is DUSAB49013. I was travelling fr om BOm-AUH-DUS on 10th Jan in flight numbers 9W 586 and AB 7461. I was informed by the ahs people in Dusseldorf airport that my baggage will be delivered to my address in Berlin by Tuesday. But I have not received it yet. Moreover, when I track it online, it shows the message "ITEM LOCATED, PENDING CONFIRMATION". I tried to call on the phone number provided on my missing report. However, it says either it is out of business hours or the line is busy. I have tried to call on that number several times through out the day, but I have not been successful in talking to them even once. Kindly let me know wh ere my baggage is and when can you deliver it on my address. Regards Soumyanjalee Mahapatra

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12 January 2016 02:01:00 Sandeep A Hingne

Dear EY team, Greetings !!! I have flown from PNQ-AUH-NBO sector on 06 Jan 2016 but did not get one of my checked in bag at NBO after landing at JKIA - Nairobi. I have been informed by your team (+254 716 651 400) that the bag has been arrived at Nairobi on 07 Jan 2016 flight EY 641 and subsequently dispatched through a courier and I should get it on Sat - 09 Jan 2015 at the courier. But unfortunately, the fact is that the courier agency has not received the same till this very moment and local EY personnel are making false claims apart from not accepting the calls at all. Its been a week now and I am in a serious bad situation and local EY team is just not bothered about the hardships and mental trauma I am going through ! If I consider UAE team to be more responsible and professionally mature than local one, can you help me out on priority ? Your most prompt response would highly be appreciated ! Regards, Sandeep +254 733 617 672.

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12 January 2016 12:01:00 Guest

Dear Official, I was travelling on 10th January 2016 with your airlines and I am so frustrated and disappointed with your service. My baggage was missing and I filed a complaint and its been 2 days I dont have any intimation. My flie reference number is DUSAB49015 . In the online tracking it shows item located but till now no news from your service. When I call in the number you gave us it never getting connected. I have very important books inside that and I need it very urgently. I have an exam coming up in two days. Please dont spoil my life and career. I need that baggage urgently its been 2 days. And those books are very expensive also I cant afford to lose it. We are paying you money for the tickets and we are getting very very bad service. Never again i fly with this airlines. Never again i will fly with this airlines. Please do the needful. every time when we call the service number it is engaged or says its not their working hours even at 10 am so bad

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12 January 2016 11:01:00 Rahul Shetty

Sir/Madam Please help to retrieve our bags. The bags were last scanned by Etihad in Abu Dhabi and hence believe it is still with Etihad. AA has asked us to follow-up with Etihad airways since there's no trace of bag being scanned/received by AA. I have not been able to reach any baggage claim number provided on your website as I reach vm directly. Here's my booking reference for flight from Bangalore-Abu Dhabi-Paris-Jfk/NYC: JTPEUT Bangalore to Paris was Etihad and Paris to NYC was on American Airlines. My flight from CDG/Paris to JFK/NYC yesterday Jan10 -EY3026 or AA121 - was canceled and my bags are missing till now. I was rerouted from Paris through Philadelphia to LGA/NYC yesterday but the bags didn't make it. Am hoping you can help track down our 4 bags. Bags tracking #: 0607EY144419, 20, 14, 15. I have logged a complaint at LGA airport with American Airlines - reference LGAAA00396928. But they say the bags were last scanned by Etihad airlines and bags were never received by them. So am hoping Etihad baggage service can find our bags. I believe the bags never got transferred at CDG Paris and maybe stuck there with Etihad. - Rahul Shetty and Adithi Jeevanshetty

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12 January 2016 01:01:00 EtihadHelp

Guest : The service of Etihad Airwaysis absolutely inappropriate - they should be punished legally for this kind of services. No any custom service at all at any airport and you should call them for the hours spending the millions to find out some information. Traveling on Budiness class on the ticket 6079712568413 they have lost my the one and only suitcase on the flight fr om Abu Dhabi to Rome EY 0440-08. The bad was not simply loaded in Abu Dhabi. After 24 hours I have received a message that the bag was found and will be delivered to the airport of Tivat today in the evening with a flight YM8110 to Tivat (Montenegro) wh ere I should stay for 2 days. The airport has refuse to make any home delivery so I was obliged to travel 2 hours in taxi to pick up my suitcase. When I have arrived to the airport the suitcase has not arrived and they did not load from the connected flight in Belgrade!!!! I have no any warm clothes with me and tomorrow I should go to Moscow!!! You should refund the costs of the ticket and refund all my expenses for the lost language! What a * service in Business class - what are you doing with the suitcases in Economy I am just wondering!!!! We are truly sorry to read about this, please accept our sincere apologies for the stress caused. Would you kindly provide us with your PIR number so we can assist you further? Thank you in advance *AP

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12 January 2016 01:01:00 EtihadHelp

Haider syeda kaniz : i lost my two bags flying from lax to pakistan islambad on jan 5th,2016 bag #0001492648 bag#0001492647 please giude me i lost all Thank you for your message, we are here to assist you. Do you have a PIR number with you so we can check with our dedicated Team for you? Thank you in advance *AP

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12 January 2016 01:01:00 EtihadHelp

Guest : Hello Etihad, Please please please, help me find my bags. Flight route is MCO/JFK/AUH/LOS. The PIR is LOSEY11529. I will be so happy to get back my bags back. This is very distressing for me. I have been wearing the same dress at meetings for two days now. Please please please please find my bags. ANKIT TANDON : I traveled from SFO to Delhi via Abu Dhabi on flight number : EY182 / 05 Jan EY 224 / 06 Jan SFO/AUH/DEL I checked in with 4 bags but unfortunately when I arrived Delhi, one of the bag with tag no: EY210136 named under Ankit Tandon was missing. When I contacted the airport authorities they filed a PIR for the bag with reference number DELEY20571. It was told to me that I will receive the bag next day and it would be delivered at my residence next morning. And I can duly check the status of the bag on the Etihad website. Still after more then 36 hours I haven't received any positive acknowledgment from Etihad. While checking on your web page the same status is being reflected ie; Tracing continues Please check back later. I am constantly calling the customer support team and asking for status but they also sound clueless about my bag. Kindly update me the status of my bag as soon as possible. Thank you for informing us about this and providing us with your PIR Number. We will now contact our dedicated Team asking for a feedback for you. Thank you for your patience *AP

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12 January 2016 01:01:00 EtihadHelp

Guest : Hello Etihad, Please please please, help me find my bags. Flight route is MCO/JFK/AUH/LOS. The PIR is LOSEY11529. I will be so happy to get back my bags back. This is very distressing for me. I have been wearing the same dress at meetings for two days now. Please please please please find my bags. Thank you for getting in touch with us. We will now send a follow up request to our dedicated Team for you. Thank you in advance for your assistance *AP Guest : Hi , i have traveled from Edinburgh to Bangalore(12th Dec) and Back(2nd Jan) , On my inward journey back , I have lost one of the baggage's out of 6. The PIR number i have EDIEY11256 , I will be happy to get my bag back , however haven't heard anything from the authorities . i have been told i would receive the bags in 2 days , No sign of them yet .. Also one of the baggages were damaged badly Thank you for providing us with your PIR Number. We will check with our dedicated department for you. Thank you in advance for your patience *AP Christian Asaab : Dear Mr and Miss, This our story with your award airways, our trip was from Beirut to Abu dhabi and from Abu dhabi to Jaipur (India) we miss the flight in abu dhabi for like 30 to 35 min and then they send us to a place named "Go to sleep" rather than a hotel cause our next flight is 10 hours after the arrival, and your ground crews wasn't helpful or this is not our mistake if we miss the flight you should toke your responsibility for that because of what happened we lose one day from our trip in India and we wasn't rest since more than 36 hours so please i need an answer from your award airways as soon as possible. Note: this happened with all the trip members. Thank you for your message. Kindly provide us with more details regarding your missed flight so we can assist you. Thank you *AP

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12 January 2016 01:01:00 EtihadHelp

Guest : Hello Etihad, Please please please, help me find my bags. Flight route is MCO/JFK/AUH/LOS. The PIR is LOSEY11529. I will be so happy to get back my bags back. This is very distressing for me. I have been wearing the same dress at meetings for two days now. Please please please please find my bags. Thank you for getting in touch with us. We will now send a follow up request to our dedicated Team for you. Thank you in advance for your assistance *AP Guest : Hi , i have traveled from Edinburgh to Bangalore(12th Dec) and Back(2nd Jan) , On my inward journey back , I have lost one of the baggage's out of 6. The PIR number i have EDIEY11256 , I will be happy to get my bag back , however haven't heard anything from the authorities . i have been told i would receive the bags in 2 days , No sign of them yet .. Also one of the baggages were damaged badly Thank you for providing us with your PIR Number. We will check with our dedicated department for you. Thank you in advance for your patience *AP

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12 January 2016 01:01:00 EtihadHelp

Guest : Hello Etihad, Please please please, help me find my bags. Flight route is MCO/JFK/AUH/LOS. The PIR is LOSEY11529. I will be so happy to get back my bags back. This is very distressing for me. I have been wearing the same dress at meetings for two days now. Please please please please find my bags. Thank you for getting in touch with us. We will now send a follow up request to our dedicated Team for you. Thank you in advance for your assistance *AP

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08 January 2016 11:01:00 Haider syeda kaniz

i lost my two bags flying from lax to pakistan islambad on jan 5th,2016 bag #0001492648 bag#0001492647 please giude me i lost all

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08 January 2016 10:01:00 ANKIT TANDON

I traveled from SFO to Delhi via Abu Dhabi on flight number : EY182 / 05 Jan EY 224 / 06 Jan SFO/AUH/DEL I checked in with 4 bags but unfortunately when I arrived Delhi, one of the bag with tag no: EY210136 named under Ankit Tandon was missing. When I contacted the airport authorities they filed a PIR for the bag with reference number DELEY20571. It was told to me that I will receive the bag next day and it would be delivered at my residence next morning. And I can duly check the status of the bag on the Etihad website. Still after more then 36 hours I haven't received any positive acknowledgment from Etihad. While checking on your web page the same status is being reflected ie; Tracing continues Please check back later. I am constantly calling the customer support team and asking for status but they also sound clueless about my bag. Kindly update me the status of my bag as soon as possible.

Reply
08 January 2016 10:01:00 Christian Asaab

Dear Mr and Miss, This our story with your award airways, our trip was from Beirut to Abu dhabi and from Abu dhabi to Jaipur (India) we miss the flight in abu dhabi for like 30 to 35 min and then they send us to a place named "Go to sleep" rather than a hotel cause our next flight is 10 hours after the arrival, and your ground crews wasn't helpful or this is not our mistake if we miss the flight you should toke your responsibility for that because of what happened we lose one day from our trip in India and we wasn't rest since more than 36 hours so please i need an answer from your award airways as soon as possible. Note: this happened with all the trip members.

Reply
07 January 2016 05:01:00 Guest

Hi , i have traveled from Edinburgh to Bangalore(12th Dec) and Back(2nd Jan) , On my inward journey back , I have lost one of the baggage's out of 6. The PIR number i have EDIEY11256 , I will be happy to get my bag back , however haven't heard anything from the authorities . i have been told i would receive the bags in 2 days , No sign of them yet .. Also one of the baggages were damaged badly

Reply
07 January 2016 01:01:00 Guest

Hello Etihad, Please please please, help me find my bags. Flight route is MCO/JFK/AUH/LOS. The PIR is LOSEY11529. I will be so happy to get back my bags back. This is very distressing for me. I have been wearing the same dress at meetings for two days now. Please please please please find my bags.

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06 January 2016 06:01:00 Guest

Hello everyone i have lost my 1 main luggage, when i filed PIR the authorities said it will be at your door in couple of days on dec 24 but still they are tracing my bag, its so disappointing where all the luggage is misplacing, some action to be taken. If anyone has found there bag in 10-15 days please let me know so that i can at least have a hope. I had a very positive opinion about etihad even after my friends said very negative about this airlines, Etihad proved me wrong and my friends are happy about their opinion. I could have listened to them.

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06 January 2016 05:01:00 Guest

Hello, Travelled from Orlando to Lagos on jet blue/etihad via JFK/ABu Dhabi and only 2 out of my 6 bags arrived. Can't find the other 4. Been on the tracer system and they are still trying to track my bags. had to go from airport to a meeting - kids don't have change of clothes and I cannot continue to my final destination at home and local flight connection. I am so discouraged. Terrible experience ever ever with travelling. Now no one is answering my calls.

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06 January 2016 01:01:00 Guest

Hello, I travelled from Sydney to Amsterdam via Etihad(code share partners but ticket was booked with etihad) on 2nd Jan 2016 and reached Amsterdam on 3rd Jan 2016. However my bags were initially delayed and later on delivered to my home on 4th January but when I received the bags, my child's pram/stroller was completely broken. The Booking Reference is : EAIUBM and the eticket numbers are 6072127546940 ,6072127546941 ,6072127546942 . The bags in question had the following tags PNR :PNQMEE and 0795 VA 499271 / 0795 VA 499272. The stroller in question is a quinny stroller and it is completely broken which is not something I expected when checking in a baby stroller. I have uploaded the details online under my booking reference EAIUBM but can you please help me expedite this claim process? Regards, JSK

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06 January 2016 10:01:00 EtihadHelp

Guest : I traveled on January 1st from DFW to AUH to BOM airport with Etihad. My bags are missing and I cannot track the baggage status. I have filled out the PIR, my bag tag numbers are EY830006 and EY830007. Airport authorities told me I would receive my bags within two days. When I call the airport they cannot trace the baggage. I am still waiting for my baggage to come. Hi there! Oh no, we're sorry to hear this happened. Kindly provide us your PIR reference in an email to socialmedia@etihad.ae, so we can assist you further and get in touch with the airport. Thank you! *JP

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06 January 2016 05:01:00 Guest

I traveled on January 1st from DFW to AUH to BOM airport with Etihad. My bags are missing and I cannot track the baggage status. I have filled out the PIR, my bag tag numbers are EY830006 and EY830007. Airport authorities told me I would receive my bags within two days. When I call the airport they cannot trace the baggage. I am still waiting for my baggage to come.

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05 January 2016 01:01:00 Etihad Airways

Dear Guest, We too are sorry to hear this, when flying with Etihad directly, should this happen you will be provided a PIR similar to this (AUHEY12345) However when flying with a code-share partner you will see the Air Berlin reference code as given (AB469167) As this was your last carrier Air Berlin would need to use this reference number to provide you an update to the status of the bag. Kindly contact them directly, we are truly sorry we are not able to assist any further and do hope they get this matter resolved for you. *GW Nishar Sirajudeen : I was traveling with Etihad/Air berlin from GOT-TXL, TXL-AUH, AUH - MAA on December, 23rd 2015 Our bags did not make it to the MAA airport. When inquired, the airport representatives asked us to fill forms for missing baggage and ensured that the bags will be sent on the address within 1 day. It has been 6 days now, have not received a call stating the update of the bag. No compensation given, instead when I tried to call they asked me to come to the airport and inquire about the bags. ( Airport from my place is a 10 hour journey :( ) Baggage service is not at all prompt and a great disappointment ! Flight time and service was really good but because of the missing bags will definitely NOT travel with Etihad again. My Backage Tag Number is AB469167 I lost my baggage on 13th December still the status is tracing the baggage, lost complete hope with this airlines.

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05 January 2016 01:01:00 Etihad Airways

Dear Guest, We sincerely apologise for this experience and disruption to your flight with us. We would like to help, do you have the PIR reference number (this will look similar to NBOEY12345) we would like to chase this for you and get this matter resolved as quick as possible. We hope to hear back from you soon to help *GW Guest : This is very painful, I took Etihad businss going to Lagos my bag was delayed for 4day. coming back to Nairobi my bags are totally lost cant be found today i was told 02/01/2016 this is no good for sure a giant airline.

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02 January 2016 05:01:00 Guest

This is very painful, I took Etihad businss going to Lagos my bag was delayed for 4day. coming back to Nairobi my bags are totally lost cant be found today i was told 02/01/2016 this is no good for sure a giant airline.

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02 January 2016 07:01:00 Guest

Nishar Sirajudeen : I was traveling with Etihad/Air berlin from GOT-TXL, TXL-AUH, AUH - MAA on December, 23rd 2015 Our bags did not make it to the MAA airport. When inquired, the airport representatives asked us to fill forms for missing baggage and ensured that the bags will be sent on the address within 1 day. It has been 6 days now, have not received a call stating the update of the bag. No compensation given, instead when I tried to call they asked me to come to the airport and inquire about the bags. ( Airport from my place is a 10 hour journey :( ) Baggage service is not at all prompt and a great disappointment ! Flight time and service was really good but because of the missing bags will definitely NOT travel with Etihad again. My Backage Tag Number is AB469167 I lost my baggage on 13th December still the status is tracing the baggage, lost complete hope with this airlines.

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30 December 2015 09:12:00 Guest

Thank you Etihad Airways. Thank you Jet Airways. My wife got her two bags delivered to home at Baroda India. M P

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29 December 2015 07:12:00 Guest

In this day and age of computers it should take less then 5 minutes to locate delay or lost luggage or bags. Airlines need central phone number that can be reached by anyone any where on this planet earth. Airlines should verify identity of passengers then tell them where the bag is. If airline tickets are code share or two airlines share ticket. Each airline should be able to give you status of beg. We had bag we gave it to other airline. How does airlines handle luggage tags of original airline (which did not issue ticket but is first leg of international journey and created bag tags. Bag tag numbering system is different. Southwest airline puts transfer tag on bags that gets transfer between flights to reduce delay lost baggage. Different color code transfer tag is needed for bag transfer between different airlines and also main ticketing airline gets bag for transfer of the bags for connecting flights. This will improve travel and improve reputation of all airlines. 4 hour lay over in Abu Dhabi out of 8 bags 6 bags got transfer and two missing. If you have complain about etihad airways. Instead of typing message send e mail to socialmedia@etihad.ae with confirmation number or booking code bag tag number they will try to look at the issue. Results I don't know. I am trying to find status of two bags. Etihad/Jet airways is looking .

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29 December 2015 12:12:00 Nishar Sirajudeen

I was traveling with Etihad/Air berlin from GOT-TXL, TXL-AUH, AUH - MAA on December, 23rd 2015 Our bags did not make it to the MAA airport. When inquired, the airport representatives asked us to fill forms for missing baggage and ensured that the bags will be sent on the address within 1 day. It has been 6 days now, have not received a call stating the update of the bag. No compensation given, instead when I tried to call they asked me to come to the airport and inquire about the bags. ( Airport from my place is a 10 hour journey :( ) Baggage service is not at all prompt and a great disappointment ! Flight time and service was really good but because of the missing bags will definitely NOT travel with Etihad again. My Backage Tag Number is AB469167

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29 December 2015 08:12:00 Guest

My wife and her two sisters and nephew flew from New York to Abu Dhabi to Ahemdabad India. Everything was excellent during two flights. After landing at Ahemdabad India my wife's two bags were missing. Everyone's bag came. Our begs were checked in from Austin Texas via jet blue different luggage tag number. Abh Dhabi to Ahemdabad flight is Jet Airways Etihad partner. When both your both bags do not come and no clothes short time vacation it is no fun. They say luggage will come in evening flight. All I read is disaster story. Last year I flew Etihad had no issues. All I want Etihad to do is find two bags put it on plane and send it home. Or let us know we pick it up at airport.

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22 December 2015 09:12:00 Guest

Guest : I flew fr om toronto on 16th December on flight EY7609. My itinerary was toronto to Brussels to Abu dhabi to karachi. When I landed in karachi on 18th friday at 2 30 am one of my baggage did not show up. I filed a report reference number is KHIEY18037. It's been 2 days and my bag cannot be located. Is there anyway I can find out if my luggage even boarded the plane from Toronto. All my stuff is in there and I am on vacation with no clothes and shoes. I had presents in there as well. There has to be a way to know wh ere the bag is. Can someone tell if it boarded the plane or if it was transferred It's been 2 days and I am wearing same clothes. I had to buy new glasses as well. This is getting very frustrated.my entire vacation is getting ruined I am in the same situation, this is one of the worst airlines when it comes to handling lost baggage, with the latest technology in hand still they are unable to track the baggage.

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20 December 2015 12:12:00 Guest

I flew fr om toronto on 16th December on flight EY7609. My itinerary was toronto to Brussels to Abu dhabi to karachi. When I landed in karachi on 18th friday at 2 30 am one of my baggage did not show up. I filed a report reference number is KHIEY18037. It's been 2 days and my bag cannot be located. Is there anyway I can find out if my luggage even boarded the plane from Toronto. All my stuff is in there and I am on vacation with no clothes and shoes. I had presents in there as well. There has to be a way to know wh ere the bag is. Can someone tell if it boarded the plane or if it was transferred It's been 2 days and I am wearing same clothes. I had to buy new glasses as well. This is getting very frustrated.my entire vacation is getting ruined

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18 December 2015 09:12:00 Nazeer Abdul

I lost my baggage on Dec 13th @ Chennai airport, Etihad Airways unable to track the baggage and the response is very poor. I was told the same story the baggage will be available next day till today they did not provide any compensation or any apology for the delay. My details: Baggage lost tracking info : MAAEY15229. Baggage Tag info: AA 11 50 62 My PNR Number : KTJOSE.

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17 December 2015 05:12:00 Jacqueline Jobe

I am appalled at the service and lies told by Etihad about my missing luggage I travelled on 14th they told me on plane that they would be delivered the next day, the baggage handler said that was untrue, as no flight, it would be flight on 16th for delivery 17th, I am just told by courier after waiting in the whole day that it will be Tommorrow 18th but by a different courier, so no guarantee !!! In the meantime we have no clothes, toiletries everything we are having to buy, I will never use them again ! And not even an apology call from the airline or any offer to help, worst service ever from an airline !

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16 December 2015 08:12:00 EtihadHelp

VJ : I was traveling with Etihad from CDG - AUH, AUH - BOM on December, 12th 2015 Our bags did not make it to the BOM airport. When inquired, the airport representatives asked us to fill forms for missing baggage and ensured that the bags will be sent on the address within 2 days. It has been 4 days now, have not received a call stating the update of the bag. No compensation given, instead when I tried to call they asked me to come to the airport and inquire about the bags. ( Airport from my place is a 4 hour journey :( ) Baggage service is not at all prompt and a great disappointment ! Flight time and service was really good but because of the missing bags will definitely NOT travel with Etihad again. Hi! Kindly email us at socialmedia@etihad.ae with your PIR reference, so we can get in touch with the airport for you. *JP

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16 December 2015 08:12:00 EtihadHelp

Santosh : I had a very poor experience with Etihad recently. I have the email I sent and the follow up which resulted in nothing - the pain just continues. ---- email sent of Sept 2 ---- Hi, we just came for a vacation in India fr om USA; my first one with my newborn infant and chose Etihad because of word of mouth that it is one of the best airlines. But I am sorry to say that I find that otherwise. Fr om the get go the experience was horrible, inspite of a half empty flight the ticketing representatives at SFO did not provide seats that were together there were 3 adults and an infant in our party and we were scattered over the plane. After some pleading/request, we got two of us together and the third adult was about 5 rows back. We were told that thats the closest available seat. However when we boarded the entire row behind the two adult was empty, in fact there were a lot of seats that were empty. I dont understand the motivation for intentionally making a customers journey painful. I am skipping the part wh ere we had to request some curtesy and consideration during checking since we had an infant with us that should have been obvious. The horror continued when we didnt get our bags in Mumbai airport we spent about 2 hours after the journey to file a simple baggage claim report. There is no followup from the folks and I have been calling them daily three times on their request. The worse part was that I was lied to again when a representative told me explicitly that the bags have been located in Abu Dhabi and just need to be shipped to Mumbai. After 3 days of hope, I was told that the bags were never located. Again why lie ? I was given different numbers to call and after the first response they never pick up. Now there are valuables in the bags but the most important things I value were the baby gadgets, a sterilizer, bottle warmer, baby formula, baby food that money can not buy here. I am at a loss of words to express the difficulty we are facing due to this. Now I will be leaving Mumbai and travelling to Kolkata via couple of cities and we wont even have the basic needs for the baby that we had planned for. We will be travelling back from Kolkata in another Etihad flight, but I have a feeling that this will be the last of my Etihad flights. Not sure if the culture in this organization rewards lying and being deceitful to the customer, but I am very unhappy about this and will express my opinion through every avenue possible online and offline ( to friends and different mailing list I possibly can, wh ere I saw positive reviews). I am including the baggage tag details and complain file information, if you can help. Based on my experience so far, I have little hope that anybody will read and respond to this email but I thought I would try for my babies sake. - Tag Details Tag Number(s) : EY110283 EY110278 - Personal Details Name : PANDEY / ARUN Initials : PA Reference number : BOMEY17971 File Creation Date : 30 Aug Mobile Phone 1 : +91 9167436895 - Flight Details Flight Details : EY 182 / 29 AUG EY 204 / 30 AUG Routing : SFO / AUH / BOM -======================================== Nothing happened after that for a long time then I got a mail saying sorry. They offered me some 10,000 miles in an email after 2-3 months - which is still not added to my Etihad account. ======================================== I filed for baggage claim - they need each bag to be claimed separately. Moreover the second time the website didnt allow me to upload a zip of receipts and wont allow multiple uploads. I havent heard back from them in 2 months on my first baggage claim. ======================= In conclusion, I would recommend no one to fly Etihad as things can go wrong and if they do they dont act responsibly like you would expect them to. Very disappointing !!!! We're really sorry to hear this happened. For your on board experience, you can send us an email to socialmedia@etihad.ae, so we can lodge a formal complaint for you. If you like, send us your baggage claims reference as well, so we can follow up for you. Thank you for reaching out. *JP

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16 December 2015 07:12:00 VJ

I was traveling with Etihad from CDG - AUH, AUH - BOM on December, 12th 2015 Our bags did not make it to the BOM airport. When inquired, the airport representatives asked us to fill forms for missing baggage and ensured that the bags will be sent on the address within 2 days. It has been 4 days now, have not received a call stating the update of the bag. No compensation given, instead when I tried to call they asked me to come to the airport and inquire about the bags. ( Airport from my place is a 4 hour journey :( ) Baggage service is not at all prompt and a great disappointment ! Flight time and service was really good but because of the missing bags will definitely NOT travel with Etihad again.

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13 December 2015 10:12:00 Santosh

I had a very poor experience with Etihad recently. I have the email I sent and the follow up which resulted in nothing - the pain just continues. ---- email sent of Sept 2 ---- Hi, we just came for a vacation in India fr om USA; my first one with my newborn infant and chose Etihad because of word of mouth that it is one of the best airlines. But I am sorry to say that I find that otherwise. Fr om the get go the experience was horrible, inspite of a half empty flight the ticketing representatives at SFO did not provide seats that were together there were 3 adults and an infant in our party and we were scattered over the plane. After some pleading/request, we got two of us together and the third adult was about 5 rows back. We were told that thats the closest available seat. However when we boarded the entire row behind the two adult was empty, in fact there were a lot of seats that were empty. I dont understand the motivation for intentionally making a customers journey painful. I am skipping the part wh ere we had to request some curtesy and consideration during checking since we had an infant with us that should have been obvious. The horror continued when we didnt get our bags in Mumbai airport we spent about 2 hours after the journey to file a simple baggage claim report. There is no followup from the folks and I have been calling them daily three times on their request. The worse part was that I was lied to again when a representative told me explicitly that the bags have been located in Abu Dhabi and just need to be shipped to Mumbai. After 3 days of hope, I was told that the bags were never located. Again why lie ? I was given different numbers to call and after the first response they never pick up. Now there are valuables in the bags but the most important things I value were the baby gadgets, a sterilizer, bottle warmer, baby formula, baby food that money can not buy here. I am at a loss of words to express the difficulty we are facing due to this. Now I will be leaving Mumbai and travelling to Kolkata via couple of cities and we wont even have the basic needs for the baby that we had planned for. We will be travelling back from Kolkata in another Etihad flight, but I have a feeling that this will be the last of my Etihad flights. Not sure if the culture in this organization rewards lying and being deceitful to the customer, but I am very unhappy about this and will express my opinion through every avenue possible online and offline ( to friends and different mailing list I possibly can, wh ere I saw positive reviews). I am including the baggage tag details and complain file information, if you can help. Based on my experience so far, I have little hope that anybody will read and respond to this email but I thought I would try for my babies sake. - Tag Details Tag Number(s) : EY110283 EY110278 - Personal Details Name : PANDEY / ARUN Initials : PA Reference number : BOMEY17971 File Creation Date : 30 Aug Mobile Phone 1 : +91 9167436895 - Flight Details Flight Details : EY 182 / 29 AUG EY 204 / 30 AUG Routing : SFO / AUH / BOM -======================================== Nothing happened after that for a long time then I got a mail saying sorry. They offered me some 10,000 miles in an email after 2-3 months - which is still not added to my Etihad account. ======================================== I filed for baggage claim - they need each bag to be claimed separately. Moreover the second time the website didnt allow me to upload a zip of receipts and wont allow multiple uploads. I havent heard back from them in 2 months on my first baggage claim. ======================= In conclusion, I would recommend no one to fly Etihad as things can go wrong and if they do they dont act responsibly like you would expect them to. Very disappointing !!!!

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11 December 2015 03:12:00 Guest

Etihad Airways : Sudha Mahalingam : I had booked a return ticket from Sydney to Chennai (29th Nov 2015) and Chennai to Sydney (2nd Dec 2015) by Etihad. I flew to Chennai as per schedule, but my return flight did not take off due to floods in Chennai. With great difficulty and at considerable expense, I reached Chennai airport on 2nd Dec around 1 pm, but the airport was closed and I was not even allowed into the terminal. The Etihad counter was also closed. I was told by airport authorities that the airport would remain closed for the next 6 days. Since I had to rush back to Sydney, I travelled to Bangalore at my own expense, bought a one-way ticket on another airline and reached Sydney. When I contacted Skiddoo, the site through which I booked my ticket, I was told that there would be no refund on my ticket and that I should have waited for the next available Etihad flight from Chennai. It is unreasonable to expect a stranded passenger without a base in Chennai to stay indefinitely in that city waiting for the airport to open and for the airline to accomodate me on the next available flight. I should be refunded the return airfare from Chennai to Sydney. All other airlines are refunding the fares to their passengers. We're sorry to hear this happened, Sudha. Since you have purchased your ticket through a travel agent, you will kindly need to approach them directly about a possible refund. We are, unfortunately, unable to assist in this situation. We hope you will be assisted soon. Thank you for reaching out! *JP Hello, Please be advised that no travel agent will refund the fare without authorisation from the airline!! Don't pass the buck, resolve the issue. The airline cancelled the flight, not Skiddoo and hence the airline is liable. All passengers of Singapore Airlines flight who were also stranded in Chennai on the same day for the same reason were put on a bus chartered by that airline, taken to Bangalore, put up in Hilton Hotel and put on another Singapore Airline flight from Bangalore to their destination on 4th December itself. Jet Airways, your codeshare partner in India is unconditionally refunding the fares of the cancelled flights to its passengers. It is a shame that Etihad tries to wriggle out of its responsibility. Please authorise the travel agent to refund my fare. Otherwise, we aggrieved passengers may be forced to approach appropriate fora for redressal of our grievances.

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11 December 2015 03:12:00 Guest

Etihad Airways : Sudha Mahalingam : I had booked a return ticket from Sydney to Chennai (29th Nov 2015) and Chennai to Sydney (2nd Dec 2015) by Etihad. I flew to Chennai as per schedule, but my return flight did not take off due to floods in Chennai. With great difficulty and at considerable expense, I reached Chennai airport on 2nd Dec around 1 pm, but the airport was closed and I was not even allowed into the terminal. The Etihad counter was also closed. I was told by airport authorities that the airport would remain closed for the next 6 days. Since I had to rush back to Sydney, I travelled to Bangalore at my own expense, bought a one-way ticket on another airline and reached Sydney. When I contacted Skiddoo, the site through which I booked my ticket, I was told that there would be no refund on my ticket and that I should have waited for the next available Etihad flight from Chennai. It is unreasonable to expect a stranded passenger without a base in Chennai to stay indefinitely in that city waiting for the airport to open and for the airline to accomodate me on the next available flight. I should be refunded the return airfare from Chennai to Sydney. All other airlines are refunding the fares to their passengers. We're sorry to hear this happened, Sudha. Since you have purchased your ticket through a travel agent, you will kindly need to approach them directly about a possible refund. We are, unfortunately, unable to assist in this situation. We hope you will be assisted soon. Thank you for reaching out! *JP Etihad Airways : Sudha Mahalingam : I had booked a return ticket from Sydney to Chennai (29th Nov 2015) and Chennai to Sydney (2nd Dec 2015) by Etihad. I flew to Chennai as per schedule, but my return flight did not take off due to floods in Chennai. With great difficulty and at considerable expense, I reached Chennai airport on 2nd Dec around 1 pm, but the airport was closed and I was not even allowed into the terminal. The Etihad counter was also closed. I was told by airport authorities that the airport would remain closed for the next 6 days. Since I had to rush back to Sydney, I travelled to Bangalore at my own expense, bought a one-way ticket on another airline and reached Sydney. When I contacted Skiddoo, the site through which I booked my ticket, I was told that there would be no refund on my ticket and that I should have waited for the next available Etihad flight from Chennai. It is unreasonable to expect a stranded passenger without a base in Chennai to stay indefinitely in that city waiting for the airport to open and for the airline to accomodate me on the next available flight. I should be refunded the return airfare from Chennai to Sydney. All other airlines are refunding the fares to their passengers. We're sorry to hear this happened, Sudha. Since you have purchased your ticket through a travel agent, you will kindly need to approach them directly about a possible refund. We are, unfortunately, unable to assist in this situation. We hope you will be assisted soon. Thank you for reaching out! *JP I am surprised you want the travel agent to refund the fare at their own expense without your authorisation when the flight was cancelled by you, not them!! Please deal with my request in the proper fashion and authorise the travel agent to refund my fare. Singapore Airlines, ferried all passengers booked on its flight on that day to Bangalore in a bus chartered by the airline, put them up in Hilton Hotel and put them an another flight from Bangalore to their destination. Jet Airways , your code share partner is refunding the fare to all its passengers stranded in Chennai on account of cancellation of its flights. It is a shame that an established airline like Etihad should respond like this. Please act, forthwith so that your aggrieved customers are not forced to approach other fora for redressal of their grievances.

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10 December 2015 01:12:00 EtihadHelp

Sudha Mahalingam : I had booked a return ticket from Sydney to Chennai (29th Nov 2015) and Chennai to Sydney (2nd Dec 2015) by Etihad. I flew to Chennai as per schedule, but my return flight did not take off due to floods in Chennai. With great difficulty and at considerable expense, I reached Chennai airport on 2nd Dec around 1 pm, but the airport was closed and I was not even allowed into the terminal. The Etihad counter was also closed. I was told by airport authorities that the airport would remain closed for the next 6 days. Since I had to rush back to Sydney, I travelled to Bangalore at my own expense, bought a one-way ticket on another airline and reached Sydney. When I contacted Skiddoo, the site through which I booked my ticket, I was told that there would be no refund on my ticket and that I should have waited for the next available Etihad flight from Chennai. It is unreasonable to expect a stranded passenger without a base in Chennai to stay indefinitely in that city waiting for the airport to open and for the airline to accomodate me on the next available flight. I should be refunded the return airfare from Chennai to Sydney. All other airlines are refunding the fares to their passengers. We're sorry to hear this happened, Sudha. Since you have purchased your ticket through a travel agent, you will kindly need to approach them directly about a possible refund. We are, unfortunately, unable to assist in this situation. We hope you will be assisted soon. Thank you for reaching out! *JP

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10 December 2015 01:12:00 EtihadHelp

MAK : hi every one i was travelling in December 2014 from Pakistan to USA. At dubai Air port during checking of hand carries, officer took my Lap top and asked me that you will get from Etihad station on Chicago Airport. When i reached Chicago Air Port and i contact with the officer of Etihad Air ways , she replied we don't have any record of your laptop and she also give me one contact number XXXXX with name XXXXX in order to update about laptop. After 2-3 days i contact with this guy but he also refused that he don't have any intimation of Lap top from Etihad Airways or Dubai Security. I cal every day to that Guy but no response then i sent email to Etihad and Dubai Air port and i got response that they have my Lap top and they are sending to Shicago but till now after passing 12 Months i didn't receive my Lap Top and now Etihad Air ways is not replying on my emails. Can any body tell me what i should do ? i am a Business Man and my Business destroy due to my Lap top. Please tell me what should i do and how i can sue on Etihad Air ways? Should i need to sue on Etihad Airways or Dubai Air Port Security? Waiting for response plz! Hi there, Kindly clarify whether you flew with Etihad Airways, as we don't land in Dubai Airport. If you have an Etihad booking, you can best get in touch with us via socialmedia@etihad.ae. Please describe the incident in detail and let us know your booking reference. Thank you. *JP

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08 December 2015 07:12:00 Sudha Mahalingam

I had booked a return ticket from Sydney to Chennai (29th Nov 2015) and Chennai to Sydney (2nd Dec 2015) by Etihad. I flew to Chennai as per schedule, but my return flight did not take off due to floods in Chennai. With great difficulty and at considerable expense, I reached Chennai airport on 2nd Dec around 1 pm, but the airport was closed and I was not even allowed into the terminal. The Etihad counter was also closed. I was told by airport authorities that the airport would remain closed for the next 6 days. Since I had to rush back to Sydney, I travelled to Bangalore at my own expense, bought a one-way ticket on another airline and reached Sydney. When I contacted Skiddoo, the site through which I booked my ticket, I was told that there would be no refund on my ticket and that I should have waited for the next available Etihad flight from Chennai. It is unreasonable to expect a stranded passenger without a base in Chennai to stay indefinitely in that city waiting for the airport to open and for the airline to accomodate me on the next available flight. I should be refunded the return airfare from Chennai to Sydney. All other airlines are refunding the fares to their passengers.

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07 December 2015 02:12:00 MAK

hi every one i was travelling in December 2014 from Pakistan to USA. At dubai Air port during checking of hand carries, officer took my Lap top and asked me that you will get from Etihad station on Chicago Airport. When i reached Chicago Air Port and i contact with the officer of Etihad Air ways , she replied we don't have any record of your laptop and she also give me one contact number XXXXX with name XXXXX in order to update about laptop. After 2-3 days i contact with this guy but he also refused that he don't have any intimation of Lap top from Etihad Airways or Dubai Security. I cal every day to that Guy but no response then i sent email to Etihad and Dubai Air port and i got response that they have my Lap top and they are sending to Shicago but till now after passing 12 Months i didn't receive my Lap Top and now Etihad Air ways is not replying on my emails. Can any body tell me what i should do ? i am a Business Man and my Business destroy due to my Lap top. Please tell me what should i do and how i can sue on Etihad Air ways? Should i need to sue on Etihad Airways or Dubai Air Port Security? Waiting for response plz!

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26 November 2015 10:11:00 EtihadHelp

Hello Mustafa, thank you for informing us on this Forum. Could you please tell us what email have you been using for communications until now? Do you already have an RQID or interaction number in your emails? Please provide us with your booking reference so we can investigate further. If not done before, kindly use socialmedia@etihad.ae for further urgent communications with us Thank you in advance *AP

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25 November 2015 10:11:00 shak7819

I was travelling from Dhaka to JFK. I had transit at AUH and I lost my mother's Philips Respironics CPAP at gate # 61 prior to USA pre clearance point. upon return to New York, I called AUH airport to check if they had found the machine and the security office advise they found the machine and gave it Etihad Airlines on November 19th. I emailed Etihad airlines on November 19th and they advised me that they had the machine and waiting for dispatching it to New York to me. It's been a week since I had heard from them. I still haven't received the machine or neither any response from the airlines. I tried to contact the New York office, but they don't return my calls either.

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25 November 2015 08:11:00 Etihad Airways

Dear Guest, Thanks for taking the time to contact us and sharing this feedback, we do value as our guest to keep improving our service. We do apologise for any inconvenience caused and should you wish to feed back any experiences please do to, socialmedia@etihad.ae *GW It has been a very bad experience receiving baggage, as it usually is very late. although i fly business class frequently (5 times a year) to Islamabad and back from Abu Dhabi. but i literally have to wait more than 30 mins to receive my baggage. you need to have a better service in sending the luggage which is tagged as priority. regards,

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23 November 2015 12:11:00 Guest

If I will book a roundtrip from Amsterdam to Dubai . Sep 13 2016 - 06 Oct 2016 I have seen that theres a coach option from Abu Dhabi airport to Dubai and from Dubai to Aby Dhabi airport. Do I have to check inn at DUBAI or can I go directly by taxi to Abu Dhabi airport and check in there. Or is it a no show ? Do I lose my ticket if I take a taxi.

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22 November 2015 02:11:00 Guest

Hi, It has been a very bad experience receiving baggage, as it usually is very late. although i fly business class frequently (5 times a year) to Islamabad and back from Abu Dhabi. but i literally have to wait more than 30 mins to receive my baggage. you need to have a better service in sending the luggage which is tagged as priority. regards,

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