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Etihad Airways Discussion

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12 February 2016 11:02:00 Etihad Airways

Dear Mary, We're sorry to hear this disappointment and apologise for any inconvenience caused. Do you have a case reference number at all to take a look into this and contact the officer accordingly *GW mary joseph : I just want to share one of the worst experience i have ever had on board with Etihad Airways. I was traveling from Dublin to Cochin via Abu Dhabi on 01.01.2016 on EY 280. As i arrived Cochin i was missing one of the two baggages , authority from Cochin asked me to submit my baggage tag and gave me a reference number 16612. after two weeks of searching they confirmed that the item was lost ; mind you all this time i was contacting the office not them. Now they have offered me a compensation 850 Dirhams ( Rs. 15000 ) compensating of my lost valuable wirth 5500 Dirhams ( Rs. 100000 ). Please tell me is this the way you treat your customers ? Etihad should know one thing you can never compensate for what i have lost, Please do needed if you think you treat your customers well.. thanks

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12 February 2016 11:02:00 Etihad Airways

Dear Guest, Thanks for coming to our page, if we operated by us, this will be classed as a Etihad purchase. Thanks *GW Guest : If I'm traveling on an American Airlines flight, that is operated by Etihad Airways, when I purchase someone on board the aircraft is it considered a purchase on American or Etihad?

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08 February 2016 02:02:00 mary joseph

I just want to share one of the worst experience i have ever had on board with Etihad Airways. I was traveling from Dublin to Cochin via Abu Dhabi on 01.01.2016 on EY 280. As i arrived Cochin i was missing one of the two baggages , authority from Cochin asked me to submit my baggage tag and gave me a reference number 16612. after two weeks of searching they confirmed that the item was lost ; mind you all this time i was contacting the office not them. Now they have offered me a compensation 850 Dirhams ( Rs. 15000 ) compensating of my lost valuable wirth 5500 Dirhams ( Rs. 100000 ). Please tell me is this the way you treat your customers ? Etihad should know one thing you can never compensate for what i have lost, Please do needed if you think you treat your customers well.. thanks

Reply
08 February 2016 11:02:00 Guest

If I'm traveling on an American Airlines flight, that is operated by Etihad Airways, when I purchase someone on board the aircraft is it considered a purchase on American or Etihad?

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08 February 2016 05:02:00 Guest

sumit kabra : Hi sumit, exact same thing happens to me. I Would like to know what happened. Please and thank you. One of the luggage is missing as my mother Mrs. Madhu Kumari Kabra traveled on 1st Feb, 2016 from San Francisco, USA to Kolkata, India via Abu Dhabhi and Delhi . The flight nos. were Confirmation no. NWQHXK 1.) SFO-Abu Dhabhi: Jet Airways 6599 2.) Abu Dhabhi-New Delhi: Jet Airways 6521 3.) New Delhi-Kolkata: Jet Airways 2263. When she reached at Delhi airport she collected one of her luggage while the other with tag no. 0607EY368190 was missing. She filed a PROPER IRREGULARITY REPORT (PIR) which has a reference no. ATLWMXS. Kindly help to locate the missing baggage. Etihad Airways : Dear Sumit, Thanks for reaching out to us and sharing this recent experience, we apologise for any inconvenience caused. We would like to help and have sent the below details over to our team. As soon as we hear back we will update you with the next steps. Please bear with us and we will speak soon. *GW sumit kabra : Hi, One of the luggage is missing as my mother Mrs. Madhu Kumari Kabra traveled on 1st Feb, 2016 from San Francisco, USA to Kolkata, India via Abu Dhabhi and Delhi . The flight nos. were Confirmation no. NWQHXK 1.) SFO-Abu Dhabhi: Jet Airways 6599 2.) Abu Dhabhi-New Delhi: Jet Airways 6521 3.) New Delhi-Kolkata: Jet Airways 2263. When she reached at Delhi airport she collected one of her luggage while the other with tag no. 0607EY368190 was missing. She filed a PROPER IRREGULARITY REPORT (PIR) which has a reference no. ATLWMXS. Kindly help to locate the missing baggage.

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07 February 2016 08:02:00 Guest

Today was my first experience with Etihad, and surely will be the last! One sincere piece of advice: AVOID ETIHAD at all costs!! I had 13 hrs layover in Abu Dhabi, and they didn't even provide a hotel room. Plus the food on board is unhealthy and tasteless..

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05 February 2016 10:02:00 Dragan

Hi! We traveled from Toronto to Sydney, with the stops being at Dublin and Abu Dhabi. We arrived to Sydney on Monday, February 1st. The flight from Toronto to Abu Dhabi was with Aer Lingus. We had 5 checked in bags, one of them being a surfboard worth about $1000. 4 bags made it, and the surfboard did not. I've been in contact with the local Sydney lost baggage service, but as of now, they still have no information on the missing surfboard. File reference number is SYDEY23589. What is the policy on how long before we can start a claim process and would the value of surfboard be compensated? Thank you.

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03 February 2016 04:02:00 Etihad Airways

Dear Sumit, Thanks for reaching out to us and sharing this recent experience, we apologise for any inconvenience caused. We would like to help and have sent the below details over to our team. As soon as we hear back we will update you with the next steps. Please bear with us and we will speak soon. *GW sumit kabra : Hi, One of the luggage is missing as my mother Mrs. Madhu Kumari Kabra traveled on 1st Feb, 2016 from San Francisco, USA to Kolkata, India via Abu Dhabhi and Delhi . The flight nos. were Confirmation no. NWQHXK 1.) SFO-Abu Dhabhi: Jet Airways 6599 2.) Abu Dhabhi-New Delhi: Jet Airways 6521 3.) New Delhi-Kolkata: Jet Airways 2263. When she reached at Delhi airport she collected one of her luggage while the other with tag no. 0607EY368190 was missing. She filed a PROPER IRREGULARITY REPORT (PIR) which has a reference no. ATLWMXS. Kindly help to locate the missing baggage.

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03 February 2016 07:02:00 sumitcakabra

Hi, One of the luggage is missing as my mother Mrs. Madhu Kumari Kabra traveled on 1st Feb, 2016 from San Francisco, USA to Kolkata, India via Abu Dhabhi and Delhi . The flight nos. were Confirmation no. NWQHXK 1.) SFO-Abu Dhabhi: Jet Airways 6599 2.) Abu Dhabhi-New Delhi: Jet Airways 6521 3.) New Delhi-Kolkata: Jet Airways 2263. When she reached at Delhi airport she collected one of her luggage while the other with tag no. 0607EY368190 was missing. She filed a PROPER IRREGULARITY REPORT (PIR) which has a reference no. ATLWMXS. Kindly help to locate the missing baggage.

Reply
02 February 2016 01:02:00 Etihad Airways

Dear Guest, Thanks for taking the time to contact us here at Airlines Inform. We would like to help you and find our exactly what's happened. Kindly send us the full details to socialmedia@etihad.ae with the booking reference. If you have a case number already could you kindly send this over, from here we will be able to contact our team to help accordingly Thank you *GW MORE THAN 35 YEARS I AM TRAVELING WITH VARIOURS AIRLINES, ETIHAD THE ONLY AIRLINES WHICH I GOT THIS MUCH BAD EXPERIENCE BEEN TRAVELLED COUPLE OF TIME WITH THE SOCALLED AIRLINES BUT I STOPPED TRAVELLING WITH ETIHAD BECAUSE OF THEIR BAD CUSTOMER SERVICE MY SON, WHO HAD TRAVELLED WITH ETIHAD FROM LONDON HEATHROW TO COCHIN, KERALA, INDIA ON 6 SEPT 2015. HE LOST HIS UNACCOMPANIED BAG, CAME TO KNOW FROM ETIHAD THE BAG HAS MISPLACED FROM ABUDHABI. WE HAVE CONTACTED ETIHAD OFFICE IN COCHIN AND ABUDHABI BUT UNFORTUNATELY UNTIL TODAY WE HAVENT RECEIVED THE BAG / COMPENSATION OR A PROPER RESPONSE FROM ETIHAD,

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02 February 2016 01:02:00 Etihad Airways

Dear Sunil, Apologies for the delay in coming back to you. Can you please confirm you are still awaiting your bags? Which airline carrier did you fly to Nashville with and were you given a PIR reference number at all? We hope to hear back from you soon *GW I flew on Etihad Airways from HYD to Abu Dhabi, Abu Dhabi - JFK and JFK to BNA. One of my Bag Tag number 0607307286 is still not reached to USA and scan data is not available as per American Airlines. Reservation Code FEVKQD. I flew on Jan 25th 2016 from Hyd India. Please trace my bag and deliver the bag. I tried calling etihad airlines customer care multiple times but no one is responding. Please respond... Regards, Sunil

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02 February 2016 01:02:00 Etihad Airways

Dear Paul Ravindran Please accept our apologies for this delay, can you please confirm our team have got back to you? If not, kindly send us your PIR reference number, this will look similar to JFKEY12345, we will check this with our team for an update. We apologise for any inconvenience caused. *GW Paul Ravindran Rajesh : Etihad missed my baggage at JFK on 25-Jan. No one is answering the customer care provided in the claim form. Its been 3 days and there is no word from them. Trying to reach out to the fellow passengers as so many of them were missing their luggage. Will reach out to US DOT if no response from them for another business day.

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31 January 2016 05:01:00 Guest

MORE THAN 35 YEARS I AM TRAVELING WITH VARIOURS AIRLINES, ETIHAD THE ONLY AIRLINES WHICH I GOT THIS MUCH BAD EXPERIENCE BEEN TRAVELLED COUPLE OF TIME WITH THE SOCALLED AIRLINES BUT I STOPPED TRAVELLING WITH ETIHAD BECAUSE OF THEIR BAD CUSTOMER SERVICE MY SON, WHO HAD TRAVELLED WITH ETIHAD FROM LONDON HEATHROW TO COCHIN, KERALA, INDIA ON 6 SEPT 2015. HE LOST HIS UNACCOMPANIED BAG, CAME TO KNOW FROM ETIHAD THE BAG HAS MISPLACED FROM ABUDHABI. WE HAVE CONTACTED ETIHAD OFFICE IN COCHIN AND ABUDHABI BUT UNFORTUNATELY UNTIL TODAY WE HAVENT RECEIVED THE BAG / COMPENSATION OR A PROPER RESPONSE FROM ETIHAD,

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29 January 2016 06:01:00 Guest

Hi, I flew on Etihad Airways from HYD to Abu Dhabi, Abu Dhabi - JFK and JFK to BNA. One of my Bag Tag number 0607307286 is still not reached to USA and scan data is not available as per American Airlines. Reservation Code FEVKQD. I flew on Jan 25th 2016 from Hyd India. Please trace my bag and deliver the bag. I tried calling etihad airlines customer care multiple times but no one is responding. Please respond... Regards, Sunil

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29 January 2016 01:01:00 Paul Ravindran Rajesh

Etihad missed my baggage at JFK on 25-Jan. No one is answering the customer care provided in the claim form. Its been 3 days and there is no word from them. Trying to reach out to the fellow passengers as so many of them were missing their luggage. Will reach out to US DOT if no response from them for another business day.

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28 January 2016 11:01:00 Etihad Airways

Hi Elisabeth, We would like to help. Please accept our sincere apologies for this delay. Kindly send us your PIR reference number, (this will look similar to (CDGEY12345) We will contact our team for you and ask for an update. We hope to hear back from you soon *GW Elisabeth Ward : Missing luggage for 2 days-,stranded in Paris after arriving from Australia in summer wear. No response from the airline and airport. Excellent work Etihad. Looking forward to going to the Alps in my thongs and shorts!!!

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28 January 2016 08:01:00 Elisabeth Ward

Missing luggage for 2 days-,stranded in Paris after arriving from Australia in summer wear. No response from the airline and airport. Excellent work Etihad. Looking forward to going to the Alps in my thongs and shorts!!!

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28 January 2016 11:01:00 Etihad Airways

Dear Sara, we are sorry to hear that. Please send us the TAG number of the baggage on socialmedia@etihad.ae, along with your booking reference and your contact number. We will follow up with our baggage team in order to get your baggage back as soon as possible. Thanks *FT Sara Heller : My flight from Abu Dhabi to NYC (EY103) was cancelled on account of weather. The airline put all the passengers on another flight the next day (EY2103), which was then delayed twice more. Eventually the plane took off and arrived in NYC. Upon arriving in JFK, I found that only one of my bags had arrived. Over two hundred people on my flight were in the same position, and formed a line to report their lost items. As a result of the massive airline delays, I had to leave the airport immediately, and couldn't wait in line for the hours it would have taken to report my lost baggage. As a result, I have no file reference number for this missing bag, but I have the tag and the bag number. I would really appreciate a response, as the airline has thus far been extremely unhelpful. Thank you!

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28 January 2016 11:01:00 Etihad Airways

Dear Bernanrd, may we request you to send us on socialmedia@etihad.ae your details including booking reference of the flights and Etihad Guest number. We will fast track your miles claim and give you an update. Thanks *FT Bernard : Etihad, everything but the miles, I flew with my wife and children many times in 2015. At every Etihad boarding counter I asked specifically to put all the family miles(3 plus me) on my Etihad account. Yes, of course, ok, its done said the Etihad crew at every different place and occasion. End of the year I had +/- 5000 instead of more than 50 000. After several try online, several mails, a lot of time spent to complete different registration, they wrote to me: all your request has been fulfill. As I had clearly mention name, guest no, flights for all my family, I thought it was done. But how could I trust them after all I checked and saw that AGAIN, they didnt give any miles for my children and wife on their account. After several months and emails, they finally put some of the miles but I lost almost 50 percent of them due to the 6 months delay. They answer that it was to be fair (LOL), so basically my mistake was to have trust their official crew words and even official written email. I dont understand their strategy as they are ok in most of other field, but watch for your miles!!!

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28 January 2016 11:01:00 Guest

Nicole Dudas : I have sent multiple emails regarding a lost item on a recent flight and am not getting any responses. Please help. Dear Nicole, please forward your email to our department on socialmedia@etihad.ae and we will follow up with the team and give you an update *FT

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28 January 2016 04:01:00 Etihad Airways

Hi Rajesh Thanks for taking the time to contact us, can you please advise of you have a case reference number? If not, please send us your email address to locate this and provide an update accordingly *GW Rajesh Patel : We (2) travel from Orlando to Ahmedabad on 12/29/2015. Our luggage was delayed for 2 days, it took 3 hours to file claim, which required us to buy new clothes and other essential items. we did received our 4 bags, after 2 days. we have requested for delayed baggage compensation and submitted receipts of clothes bought. awaiting Etihad customer service response. Claim # AMD9W17883

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28 January 2016 04:01:00 Etihad Airways

Dear Guest, Thank you for taking the time to contact us about this recent experience with us, we would like to first apologise for this disruption and service provided. We would like to further investigate this for you and would ask you to kindly send this feedback and booking reference to our team; socialmedia@etihad.ae Once received our team will create a formal case and review this for you. we do hope to hear from you soon to help accordingly. Thank you *GW Jagdeep : I was traveling by Etihad Airways fr om Delhi (DEL) to Stockholm (ARN) the 14 Jan 2015 at 04:25. When I arrived at the airport, I got to know that my flight was delayed (cancelled) for unknown time period. I was not communicated for the delay. We were provided with a hotel accommodation near the airport. What follows after this was unexpected and undesired. I am a Oneworld member and travel to India quite often. I never had such a bad experience. First, the flight was delayed, I understand that the flights get delayed. But I can't understand why the Etihad staff was not treating the guests properly. I know it was not their fault that the flight was delayed but it was also not our fault. We paid the price for the flight and the staff is being paid for their services. The staff was totally unable to handle this situation. I request to etihad to tell their staff to treat everybody equally as customers. I noticed that the customers who were yelling at the staff in English were better off than the ones who were politely asking the staff in Hindi. I felt so sorry for this whole situation. It was horrible. Second, we were sent to the hotel and were told that there will be alternative flight booking for us. Then I got an email that my flight from Delhi to Abu Dhabi has been rescheduled (more than 12 hours of delay). But I got no information on my rest of the flights. When I talked to the customer care, they told me that they also don't have any information on this and I will know about my rest of the flights at the airport. When I arrived at Delhi airport, I got to know my complete flight details. Delhi to Abu Dhabi (more than 12 hours delay already) Abu Dhabi to Vienna (7 hours waiting at Abu Dhabi) Vienna to Stockholm (3 hours waiting at Vienna) I had no boarding pass for this flight, and was asked to collect it at Vienna. Total 8 to 9 hours of flight was now more than 30 hours flight. With this horrible flight details, I could not expect more wrong. I was not even asked if I am happy with this itinerary. The staff should have contact me before booking these flights. I had experienced flight delays, flight misses. But I have always been consulted about the alternative arrangements. But here with etihad, I had a very bad experience. When I took my boarding passes and headed for immigration check, After waiting in a queue (of more than 10 people) when it was my turn, I was stopped by the immigration official telling me that this flight number (to Abu Dhabi) is not available in their system. I was asked to contact the Etihad staff. I stopped other people who got the similar flight number to save them from the inconvenience at he immigration counter. So I was doing the job of Etihad staff there. This was pathetic. Finally, Etihad staff fixed the issue. Further, I am vegetarian and I told the staff at Delhi to book vegetarian meals for me for all my flights. Later I found out that this request was not entertained, when the staff served me non-veg meals. I was lucky that I checked the served meal and changed it for a veg meal. For my last flight, I was without the on-board meals. At Abu Dhabi, I asked the Etihad staff, if I could have access to the lounge so that I can sit peacefully during 7 hours of delay. But they simply said SORRY SIR, WE COULD NOT PROVIDE YOU THE LOUNGE FACILITY. This all inconvenience caused a lot of stress and fatigue during this journey. Indeed, I was on bed for 2 days after the flight. I had to ask for one extra leave at my work. So there was a loss of work also. I wanted to write to Etihad to ask for inconvenience charges but I could not find on their webpage wh ere to apply for this. Is there anyone who could guide me.

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28 January 2016 02:01:00 Etihad Airways

Dear Guest, Please accept our apologies for the delay, we would like to help! Have you received your baggage yet in Sacramento? Please advise, if not kindly send us your PIR reference number to help locate this for you *GW S. Patel : I just arrived from Ahmedabad India via Anu Dhabi and Los Angeles to Sacramento. The checking staff informed me that my bags were checked in all the way to Sacramento. I am here at SMF but my bags did not make it! Please help me find my bags!! Thank you

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25 January 2016 10:01:00 Sara Heller

My flight from Abu Dhabi to NYC (EY103) was cancelled on account of weather. The airline put all the passengers on another flight the next day (EY2103), which was then delayed twice more. Eventually the plane took off and arrived in NYC. Upon arriving in JFK, I found that only one of my bags had arrived. Over two hundred people on my flight were in the same position, and formed a line to report their lost items. As a result of the massive airline delays, I had to leave the airport immediately, and couldn't wait in line for the hours it would have taken to report my lost baggage. As a result, I have no file reference number for this missing bag, but I have the tag and the bag number. I would really appreciate a response, as the airline has thus far been extremely unhelpful. Thank you!

Reply
24 January 2016 06:01:00 Nicole Dudas

I have sent multiple emails regarding a lost item on a recent flight and am not getting any responses. Please help.

Reply
23 January 2016 09:01:00 Rajesh Patel

We (2) travel from Orlando to Ahmedabad on 12/29/2015. Our luggage was delayed for 2 days, it took 3 hours to file claim, which required us to buy new clothes and other essential items. we did received our 4 bags, after 2 days. we have requested for delayed baggage compensation and submitted receipts of clothes bought. awaiting Etihad customer service response. Claim # AMD9W17883

Reply
23 January 2016 02:01:00 Jagdeep

I was traveling by Etihad Airways fr om Delhi (DEL) to Stockholm (ARN) the 14 Jan 2015 at 04:25. When I arrived at the airport, I got to know that my flight was delayed (cancelled) for unknown time period. I was not communicated for the delay. We were provided with a hotel accommodation near the airport. What follows after this was unexpected and undesired. I am a Oneworld member and travel to India quite often. I never had such a bad experience. First, the flight was delayed, I understand that the flights get delayed. But I can't understand why the Etihad staff was not treating the guests properly. I know it was not their fault that the flight was delayed but it was also not our fault. We paid the price for the flight and the staff is being paid for their services. The staff was totally unable to handle this situation. I request to etihad to tell their staff to treat everybody equally as customers. I noticed that the customers who were yelling at the staff in English were better off than the ones who were politely asking the staff in Hindi. I felt so sorry for this whole situation. It was horrible. Second, we were sent to the hotel and were told that there will be alternative flight booking for us. Then I got an email that my flight from Delhi to Abu Dhabi has been rescheduled (more than 12 hours of delay). But I got no information on my rest of the flights. When I talked to the customer care, they told me that they also don't have any information on this and I will know about my rest of the flights at the airport. When I arrived at Delhi airport, I got to know my complete flight details. Delhi to Abu Dhabi (more than 12 hours delay already) Abu Dhabi to Vienna (7 hours waiting at Abu Dhabi) Vienna to Stockholm (3 hours waiting at Vienna) I had no boarding pass for this flight, and was asked to collect it at Vienna. Total 8 to 9 hours of flight was now more than 30 hours flight. With this horrible flight details, I could not expect more wrong. I was not even asked if I am happy with this itinerary. The staff should have contact me before booking these flights. I had experienced flight delays, flight misses. But I have always been consulted about the alternative arrangements. But here with etihad, I had a very bad experience. When I took my boarding passes and headed for immigration check, After waiting in a queue (of more than 10 people) when it was my turn, I was stopped by the immigration official telling me that this flight number (to Abu Dhabi) is not available in their system. I was asked to contact the Etihad staff. I stopped other people who got the similar flight number to save them from the inconvenience at he immigration counter. So I was doing the job of Etihad staff there. This was pathetic. Finally, Etihad staff fixed the issue. Further, I am vegetarian and I told the staff at Delhi to book vegetarian meals for me for all my flights. Later I found out that this request was not entertained, when the staff served me non-veg meals. I was lucky that I checked the served meal and changed it for a veg meal. For my last flight, I was without the on-board meals. At Abu Dhabi, I asked the Etihad staff, if I could have access to the lounge so that I can sit peacefully during 7 hours of delay. But they simply said SORRY SIR, WE COULD NOT PROVIDE YOU THE LOUNGE FACILITY. This all inconvenience caused a lot of stress and fatigue during this journey. Indeed, I was on bed for 2 days after the flight. I had to ask for one extra leave at my work. So there was a loss of work also. I wanted to write to Etihad to ask for inconvenience charges but I could not find on their webpage wh ere to apply for this. Is there anyone who could guide me.

Reply
23 January 2016 06:01:00 S. Patel

I just arrived from Ahmedabad India via Anu Dhabi and Los Angeles to Sacramento. The checking staff informed me that my bags were checked in all the way to Sacramento. I am here at SMF but my bags did not make it! Please help me find my bags!! Thank you

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22 January 2016 11:01:00 EtihadHelp

Guest : My Name is Kathirvel Chockalingam. I traveled from Kuwait to Chennai Via Abudhabi & Delhi on 10/11th January 2016. I lost my Check In Packages ( 2 No's). At Chennai Airport, Airport official took my Mobile Phone Number and informed me that they will give a call, once they receive information about my Luggage. But Till date, I have not received any information from Etihad/ Jet Airways. Hello Kathirvel, we are sorry for the inconvenience caused. Kindly email us at socialmedia@etihad.ae your booking reference and PIR number (ABCEY12345) so that we can assist you. Thank you. *ED

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21 January 2016 11:01:00 Guest

My Name is Kathirvel Chockalingam. I traveled from Kuwait to Chennai Via Abudhabi & Delhi on 10/11th January 2016. I lost my Check In Packages ( 2 No's). At Chennai Airport, Airport official took my Mobile Phone Number and informed me that they will give a call, once they receive information about my Luggage. But Till date, I have not received any information from Etihad/ Jet Airways.

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20 January 2016 11:01:00 Etihad Airways

Hi Nitin Thanks for coming to us, we would need to check this out for you, please send us your booking reference and we will contact our team for you. Thanks *GW Nitin : Hello, My baggage has been delayed by more than 48 hours by Etihad Airways from Abu Dhabi to Edinburgh. Am I eligible for any monetary compensation?

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20 January 2016 11:01:00 Etihad Airways

Dear Anupama Joshi Thanks for coming to us and sharing this experience, we would like to help and apologise for the delay in coming back to you. Can you confirm if our team have been in touch at all? In the meantime we will get this information over to our team and ask them for an update. We will be in touch as soon as we get a reply. *GW Anupama Joshi : I travelled from SFO to Mumbai on jan 16-17. I lost my bag in Mumbai on January 17. I got the file reference number as BOMEY19839, but if I log that in to the system it can not find it. Yesterday night I got call from person names Abid who said my bag will be delivered to my house today by 10 am and took my address etc. Today when I called just now, no one has any idea whats going on. The bagged claim lady "rishibala" who gave me the above file reference number is not picking up phone. The other person I talked to today said she is not there as he pass expired. what is going on? Can a bag be traced ? I am totally frustrated I am here only for a week and 2 days in by bag is still not there. What should I do. .

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20 January 2016 11:01:00 Etihad Airways

Mr. Ahmad : My parents travelled with Eithad on Jan 17, 2016 Flight # EY333 from Abu Dhabi To Jeddah. They have lost his luggage Baggage Sticker # 8607 EY 462724 Dear Mr. Ahmad Thank you for coming to our page and sharing this recent experience. We sincerely apologise for the delay in coming back to you and want to help. Can you confirm if you have yet heard back from our baggage team in Jeddah? If not, please send us the PIR reference number (this will look similar to JEDEY12345) We are unable to locate information from the bag tag number given, so if you can provide the PIR reference number we will them contact our team in for you and ask for an update. We hope to hear back from you soon *GW I would appreciate if you can resolve this issue immediately as they are stranded without luggage which has thier very important medications. My father is staying at hotel below in Makkah, please see the address & contact details below. I would appreciate if someone call contact him directly to let him know the status of his baggage as soon as possible. They were provided with a number to call but no answer! Very disappointed with your poor customer service. Elaf Ajyad Hotel, Makkah Al Mukarramah Kingdom of Saudi Arabia Ph: +966-( 12)-5722200 Room # 133 israrahmad5@hotmail.com

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20 January 2016 07:01:00 Etihad Airways

Dear Guest : Thanks for taking the time to come to us on our page today, we sincerely apologise for the inconvenience you have experience and would like to help. Could you please confirm if you have now received the missing baggage? If not, please send us your PIR reference number and we will be happy to look into this with our team. This will look similar to BOMEY12345 To make a claim, you will be able to use the following link and send this directly to our team bit.ly/1ah9nSj we hope this help and again apologise for this experience *GW I flown from Mauritius to Mumbai transit to Seychelles and Abu Dhabi on 25th Dec 2015. landing at Mumbai airport i was surprise to know my baggage is missing. I reported that matter bt after that no none for the Etihad compamy bother to call me to give any progress about my baggage. every time i call i had to wait for several minutes and lots of money was spend to call then bt wiz no response.for 3 days i remain with single piece of clotthes. i lost many valuable items. now on the baggage claim form it mention to have receipts for all items that contain in the baggage. i dont think anyone will keep the receipts of all personal belonging for too long. How to claim monetary compensation for the 21 days extra expense cause due to the loss of baggage because of etihad airways

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20 January 2016 07:01:00 Guest

Hi, Priyen Sivanarain : We have just seen this post, thanks so much! We will get this PIR code over to our team and ask them for an update, please bear with us and we will come back to you as soon as we hear back. Thanks *GW Please Note my reference number is JNBEY13211

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20 January 2016 07:01:00 Etihad Airways

Dear Guest, We are sorry to hear of this delay and apologise for this inconvenience to you. Please confirm the PIR reference number given to you fr om the airport team, this should look similar to JNBEY12345 we will be happy to look into this and provide an update to you as quick as possible *GW Priyen Sivanarain : I have flown fr om Mumbai - Abu Dhabi - Johannesburg with Etihad on 7th January 2016. All 4 pieces of luggage did not arrive in Johannesburg. I was then asked to fill in a form at Bid Air Services who was acting on behalf of Etihad to sort out my lost baggage. Since then, only 3 pieces of luggage have been returned to me and 1 is still outstanding. Bid Air in Johannesburg has since provided me with many different responses and nobody ever calls me back. I have been told on many occasions that the luggage is on a flight to Durban wh ere I reside, however this never reached Durban. I also physically went to Durban Airport and they have not received the luggage. I have been promised call backs on over 5 occasions from Bid Air and have not received them. The Etihad number on the form is also never answered. I am sitting for over a week without my luggage now and have absolutely no indication of wh ere the luggage is. I will definitely not fly with Etihad again with this type of after sales service!

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19 January 2016 07:01:00 Anupama Joshi

I travelled from SFO to Mumbai on jan 16-17. I lost my bag in Mumbai on January 17. I got the file reference number as BOMEY19839, but if I log that in to the system it can not find it. Yesterday night I got call from person names Abid who said my bag will be delivered to my house today by 10 am and took my address etc. Today when I called just now, no one has any idea whats going on. The bagged claim lady "rishibala" who gave me the above file reference number is not picking up phone. The other person I talked to today said she is not there as he pass expired. what is going on? Can a bag be traced ? I am totally frustrated I am here only for a week and 2 days in by bag is still not there. What should I do. .

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18 January 2016 08:01:00 Mr. Ahmad

My parents travelled with Eithad on Jan 17, 2016 Flight # EY333 from Abu Dhabi To Jeddah. They have lost his luggage Baggage Sticker # 8607 EY 462724 I would appreciate if you can resolve this issue immediately as they are stranded without luggage which has thier very important medications. My father is staying at hotel below in Makkah, please see the address & contact details below. I would appreciate if someone call contact him directly to let him know the status of his baggage as soon as possible. They were provided with a number to call but no answer! Very disappointed with your poor customer service. Elaf Ajyad Hotel, Makkah Al Mukarramah Kingdom of Saudi Arabia Ph: +966-( 12)-5722200 Room # 133 israrahmad5@hotmail.com

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17 January 2016 04:01:00 Guest

I flown from Mauritius to Mumbai transit to Seychelles and Abu Dhabi on 25th Dec 2015. landing at Mumbai airport i was surprise to know my baggage is missing. I reported that matter bt after that no none for the Etihad compamy bother to call me to give any progress about my baggage. every time i call i had to wait for several minutes and lots of money was spend to call then bt wiz no response.for 3 days i remain with single piece of clotthes. i lost many valuable items. now on the baggage claim form it mention to have receipts for all items that contain in the baggage. i dont think anyone will keep the receipts of all personal belonging for too long. How to claim monetary compensation for the 21 days extra expense cause due to the loss of baggage because of etihad airways

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16 January 2016 11:01:00 priyens

Please Note my reference number is JNBEY13211

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16 January 2016 11:01:00 priyens

I have flown fr om Mumbai - Abu Dhabi - Johannesburg with Etihad on 7th January 2016. All 4 pieces of luggage did not arrive in Johannesburg. I was then asked to fill in a form at Bid Air Services who was acting on behalf of Etihad to sort out my lost baggage. Since then, only 3 pieces of luggage have been returned to me and 1 is still outstanding. Bid Air in Johannesburg has since provided me with many different responses and nobody ever calls me back. I have been told on many occasions that the luggage is on a flight to Durban where I reside, however this never reached Durban. I also physically went to Durban Airport and they have not received the luggage. I have been promised call backs on over 5 occasions from Bid Air and have not received them. The Etihad number on the form is also never answered. I am sitting for over a week without my luggage now and have absolutely no indication of wh ere the luggage is. I will definitely not fly with Etihad again with this type of after sales service!

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15 January 2016 02:01:00 Nitin

Hello, My baggage has been delayed by more than 48 hours by Etihad Airways from Abu Dhabi to Edinburgh. Am I eligible for any monetary compensation?

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15 January 2016 01:01:00 Guest

Guest : Etihad misplaced my luggage on the 26 of Decemeber and it still has not been returned to me. There customer service is absolutely atrocious with not a single employee willing to help. All there customer service numbers lead to voicemail and no one returns your call. I cannot believe I'm dealing with this sort of service in 2016!!!! I've created a twitter and instagram page ig@highlowpunch twitter@highlowpunch in an effort to bumbard their streams. Hi! We're in touch with our airport team for you and they will get in touch shortly for further assistance. Thank you! *JP

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15 January 2016 12:01:00 EtihadHelp

Meher : Dear Official, I traveled on 10th January 2016 with your airlines from IAD-AUH-HYD and I'm so frustrated and disappointed with your services. My both checked in baggage were missing and I filed a complaint in Hyderabad baggage claim center and its been 3 days I dont have any intimation. Funny part is in hyderabad they gave me a filled pir enquiry with all my details but the PIR number is not written, I didnt notice that point, now i dont even have a PIR numbers . When I call in the number you gave us it never gets connected. I have very important medical reports inside that and I need it very urgently. I need that baggage urgently its been 3 days. We are paying you money for the tickets ,you guys don't allow more than 7kg in cabin bag , additional amount for extra baggage and we are getting very very bad service. Never again i fly with this airlines. Never again i will fly with this airlines . Please do the needful. every time when we call the service number it is engaged or says its not their working hours even at 10 am so bad. Bag Tag numbers :- EY548024,EY548025. TICKET NUMBER:-6072127538984 . Hi! We're so sorry to hear your baggage has been delayed. Should you still require any assistance, please email us at socialmedia@etihad.ae and we'll get you in touch with our baggage team. *JP Meher : Dear Official, I traveled on 10th January 2016 with your airlines from IAD-AUH-HYD and I'm so frustrated and disappointed with your services. My both checked in baggage were missing and I filed a complaint in Hyderabad baggage claim center and its been 3 days I dont have any intimation. Funny part is in hyderabad they gave me a filled pir enquiry with all my details but the PIR number is not written, I didnt notice that point, now i dont even have a PIR numbers . When I call in the number you gave us it never gets connected. I have very important medical reports inside that and I need it very urgently. I need that baggage urgently its been 3 days. We are paying you money for the tickets ,you guys don't allow more than 7kg in cabin bag , additional amount for extra baggage and we are getting very very bad service. Never again i fly with this airlines. Never again i will fly with this airlines . Please do the needful. every time when we call the service number it is engaged or says its not their working hours even at 10 am so bad. Bag Tag numbers :- EY548024,EY548025. TICKET NUMBER:-6072127538984 . Hi Meher! We're so sorry to hear your baggage has been delayed. Should you still require any assistance, please email us at socialmedia@etihad.ae and we'll get you in touch with our baggage team. *JP

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15 January 2016 12:01:00 EtihadHelp

Meher : Dear Official, I traveled on 10th January 2016 with your airlines from IAD-AUH-HYD and I'm so frustrated and disappointed with your services. My both checked in baggage were missing and I filed a complaint in Hyderabad baggage claim center and its been 3 days I dont have any intimation. Funny part is in hyderabad they gave me a filled pir enquiry with all my details but the PIR number is not written, I didnt notice that point, now i dont even have a PIR numbers . When I call in the number you gave us it never gets connected. I have very important medical reports inside that and I need it very urgently. I need that baggage urgently its been 3 days. We are paying you money for the tickets ,you guys don't allow more than 7kg in cabin bag , additional amount for extra baggage and we are getting very very bad service. Never again i fly with this airlines. Never again i will fly with this airlines . Please do the needful. every time when we call the service number it is engaged or says its not their working hours even at 10 am so bad. Bag Tag numbers :- EY548024,EY548025. TICKET NUMBER:-6072127538984 . Hi! We're so sorry to hear your baggage has been delayed. Should you still require any assistance, please email us at socialmedia@etihad.ae and we'll get you in touch with our baggage team. *JP

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14 January 2016 11:01:00 Guest

Etihad misplaced my luggage on the 26 of Decemeber and it still has not been returned to me. There customer service is absolutely atrocious with not a single employee willing to help. All there customer service numbers lead to voicemail and no one returns your call. I cannot believe I'm dealing with this sort of service in 2016!!!! I've created a twitter and instagram page ig@highlowpunch twitter@highlowpunch in an effort to bumbard their streams.

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14 January 2016 02:01:00 Meher

Dear Official, I traveled on 10th January 2016 with your airlines from IAD-AUH-HYD and I'm so frustrated and disappointed with your services. My both checked in baggage were missing and I filed a complaint in Hyderabad baggage claim center and its been 3 days I dont have any intimation. Funny part is in hyderabad they gave me a filled pir enquiry with all my details but the PIR number is not written, I didnt notice that point, now i dont even have a PIR numbers . When I call in the number you gave us it never gets connected. I have very important medical reports inside that and I need it very urgently. I need that baggage urgently its been 3 days. We are paying you money for the tickets ,you guys don't allow more than 7kg in cabin bag , additional amount for extra baggage and we are getting very very bad service. Never again i fly with this airlines. Never again i will fly with this airlines . Please do the needful. every time when we call the service number it is engaged or says its not their working hours even at 10 am so bad. Bag Tag numbers :- EY548024,EY548025. TICKET NUMBER:-6072127538984 .

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13 January 2016 10:01:00 Guest

FCOAZ28491 Flight EY0440-08 Tag : EY131514 The service of Etihad Airwaysis absolutely inappropriate - they should be punished legally for this kind of services. No any custom service at all at any airport and you should call them for the hours spending the millions to find out some information. Traveling on Budiness class on the ticket 6079712568413 they have lost my the one and only suitcase on the flight fr om Abu Dhabi to Rome EY 0440-08. The bad was not simply loaded in Abu Dhabi. After 24 hours I have received a message that the bag was found and will be delivered to the airport of Tivat today in the evening with a flight YM8110 to Tivat (Montenegro) wh ere I should stay for 2 days. The airport has refuse to make any home delivery so I was obliged to travel 2 hours in taxi to pick up my suitcase. When I have arrived to the airport the suitcase has not arrived and they did not load from the connected flight in Belgrade!!!! I have no any warm clothes with me and tomorrow I should go to Moscow!!! You should refund the costs of the ticket and refund all my expenses for the lost language! What a * service in Business class - what are you doing with the suitcases in Economy I am just wondering!!!! We are truly sorry to read about this, please accept our sincere apologies for the stress caused. Would you kindly provide us with your PIR number so we can assist you further? Thank you in advance *AP Etihad Airways : Guest : The service of Etihad Airwaysis absolutely inappropriate - they should be punished legally for this kind of services. No any custom service at all at any airport and you should call them for the hours spending the millions to find out some information. Traveling on Budiness class on the ticket 6079712568413 they have lost my the one and only suitcase on the flight fr om Abu Dhabi to Rome EY 0440-08. The bad was not simply loaded in Abu Dhabi. After 24 hours I have received a message that the bag was found and will be delivered to the airport of Tivat today in the evening with a flight YM8110 to Tivat (Montenegro) wh ere I should stay for 2 days. The airport has refuse to make any home delivery so I was obliged to travel 2 hours in taxi to pick up my suitcase. When I have arrived to the airport the suitcase has not arrived and they did not load from the connected flight in Belgrade!!!! I have no any warm clothes with me and tomorrow I should go to Moscow!!! You should refund the costs of the ticket and refund all my expenses for the lost language! What a * service in Business class - what are you doing with the suitcases in Economy I am just wondering!!!! We are truly sorry to read about this, please accept our sincere apologies for the stress caused. Would you kindly provide us with your PIR number so we can assist you further? Thank you in advance *AP

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13 January 2016 10:01:00 Guest

The worst company for its service! Noany feedback fromall their mails. I have arrived from Ho Chi Min to Rome on Business on the 9th of January. In Abu Dhabi connection they have lost my only suitcase. Till now they did not deliver anything and did not sent any feedback. I think it is not just a lack of Service it is really criminal as they have stolen my bag and do not want to answer to me. Who can protect the passangers? Since they have the money - they do not care! I have arrived in a t-shirt! Real * company!!

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12 January 2016 07:01:00 Etihad Airways

Dear Soumyanjalee, We can see the PIR reference you have belongs to Air Berlin, as this was your last carrier you would need to liaise with them directly. They will check this reference for you and check with their delivery team for the status of delivery Kind regards *GW Soumyanjalee Mahapatra : Hello, My file reference# is DUSAB49013. I was travelling fr om BOm-AUH-DUS on 10th Jan in flight numbers 9W 586 and AB 7461. I was informed by the ahs people in Dusseldorf airport that my baggage will be delivered to my address in Berlin by Tuesday. But I have not received it yet. Moreover, when I track it online, it shows the message "ITEM LOCATED, PENDING CONFIRMATION". I tried to call on the phone number provided on my missing report. However, it says either it is out of business hours or the line is busy. I have tried to call on that number several times through out the day, but I have not been successful in talking to them even once. Kindly let me know wh ere my baggage is and when can you deliver it on my address. Regards Soumyanjalee Mahapatra

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