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Etihad Airways Discussion

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25 March 2016 09:03:00 Guest

I flew to of Abu Dhabi from Chennai. I do not know my file reference number. My PNR : EVWKSD. Please help

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23 March 2016 01:03:00 Kevin A.

Hallo Airlines-Inform, ich want to ask you all about the pillow of the First Class at Ethiad. It is really amazing pillow!!! It is like rainbow-color. As I want to get it I asked the customer service - but I got a stupid answer! So, I try my other way: here. I am deaf and I can not call to the call center to ask about the pillow. Do you know maybe where I could buy that at shop in Berlin? Or I can not get that? Thanks much, Regards Kevin

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22 March 2016 03:03:00 Etihad Airways

Dear Adrian, we are sorry to hear about this confusion you went through. Do you have a case number? If so, please provide it to us so we can follow up. Thank you. *EL Adrian Marasigan : Good morning mam... I have a problem last march 5, 2016 i left in doha qatar for vacation via etihad airways flight no. EY398 doha to abu dhabi and EY424 abu dhabi to manila... I have two baggage one is a bag and the other one which is my t.v... March 6, 2016 i arrive at the terminal 1 NAIA, then when i see my 1 baggage (t.v) i see the damage on the box... Then when i reach my home i immediately i open the box then i see the crack of the screen... I already inform this problem on march 7, 2016 in etihad office in NAIA..march 11, 2016 im going there and i bring my t.v, which is mam nina is the one to assist me... Then she make a damage baggage report.. Then she told me to wait the result... But i tell her march 20, 2016 is my flight to come back here in doha... March 17, i call her to ask what is the update to my problem... Then she tell me better to bring back here my t.v...march 20, 2016 12:35 am date and time of my departure via EY421 bound to abu dhabi i ask to information where the office of etihad airways they ask me what is the problem then i speak about my damage product,. She told me there to transfer desk... I go there and the man i talk to there he told me possible he can change the item but he need the visa in abu dhabi.. So itell him im connecting flight to doha... Then he speak me better i go to etihad office in hamad international airport... I went there but nothings happen...please understand my problem because, blood and sweat i invest to buy this t.v, gift for my family... My work here is only installer...thanks and godbless all...

Reply
22 March 2016 01:03:00 Etihad Airways

Dear guest, We are sorry to hear of this recent experience! We would like to further investigate this for you, can you please advise of you have a case number, we will get this over to our team and request an update for you. Thank you *GW thierry Martin : Nous avons voyagé à 4 sur ETHIAD, Paris/ Abu Dhabi/ Kochi , les vols se sont très bien passés A signaler toutefois 2 bagages non transférés à l’aller, reçus à Kochi après 24h, et de nombreux appels. Sans informations précises sur la livraison, nous avons dû engager des dépenses (vêtements adaptés au climat, vêtement de nuit, médicaments). We travelled with ETHIAD Paris/ Abu Dhabi/ Kochi ,and had 2 lost luggage (out f 4). it took us more than 24h to get them,a lot of calls, things to buy .. medicine .. we are still waiting for the legal compensation. (we are in touch with a woman who is completely helpless) any help ? thank you

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22 March 2016 01:03:00 Etihad Airways

Dear Yurii, We're sorry to hear of this recent experience, kindly send this feedback and booking reference to socialmedia@etihad.ae we will have our team investigate this for you and create a case. We hope to hear back from you soon *GW Yurii : I flew to of Abu Dhabi from Phuket. I've got a ticket in ETIHAD their Phuket to Moscow. At the transfer Desk I was not issued a ticket to Moscow, explaining that the plane is full and all the seats are occupied Then I was asked to give an official document that they didn't put me on a flight, the administration of the airline in the face of Ivan Kata at the transfer Desk refused to issue this document, I've been waiting for 2 hour, and my heart aches. I was told to stand at the gate and wait to be put. The plane had already departed. They don't give me another ticket just keep quiet, smile. The hotel is also not give, say all the places in the hotel are occupied My Email s_trade1@mail.ru

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22 March 2016 01:03:00 Etihad Airways

Hi Carl, We're sorry to hear of these changes, can you please send us your booking reference or ticket number starting 607, we will get this confirmed with our team for you. *GW Carl : Etihad has changed my flight to 8times and now Cancelling my Flight! I'm so * and have emailed them but no response. Beware when using this airline.

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22 March 2016 05:03:00 Adrian

Good morning mam... I have a problem last march 5, 2016 i left in doha qatar for vacation via etihad airways flight no. EY398 doha to abu dhabi and EY424 abu dhabi to manila... I have two baggage one is a bag and the other one which is my t.v... March 6, 2016 i arrive at the terminal 1 NAIA, then when i see my 1 baggage (t.v) i see the damage on the box... Then when i reach my home i immediately i open the box then i see the crack of the screen... I already inform this problem on march 7, 2016 in etihad office in NAIA..march 11, 2016 im going there and i bring my t.v, which is mam nina is the one to assist me... Then she make a damage baggage report.. Then she told me to wait the result... But i tell her march 20, 2016 is my flight to come back here in doha... March 17, i call her to ask what is the update to my problem... Then she tell me better to bring back here my t.v...march 20, 2016 12:35 am date and time of my departure via EY421 bound to abu dhabi i ask to information where the office of etihad airways they ask me what is the problem then i speak about my damage product,. She told me there to transfer desk... I go there and the man i talk to there he told me possible he can change the item but he need the visa in abu dhabi.. So itell him im connecting flight to doha... Then he speak me better i go to etihad office in hamad international airport... I went there but nothings happen...please understand my problem because, blood and sweat i invest to buy this t.v, gift for my family... My work here is only installer...thanks and godbless all...

Reply
20 March 2016 03:03:00 Yurii

I flew to of Abu Dhabi from Phuket. I've got a ticket in ETIHAD their Phuket to Moscow. At the transfer Desk I was not issued a ticket to Moscow, explaining that the plane is full and all the seats are occupied Then I was asked to give an official document that they didn't put me on a flight, the administration of the airline in the face of Ivan Kata at the transfer Desk refused to issue this document, I've been waiting for 2 hour, and my heart aches. I was told to stand at the gate and wait to be put. The plane had already departed. They don't give me another ticket just keep quiet, smile. The hotel is also not give, say all the places in the hotel are occupied My Email s_trade1@mail.ru

Reply
18 March 2016 03:03:00 Carl

Etihad has changed my flight to 8times and now Cancelling my Flight! I'm so * and have emailed them but no response. Beware when using this airline.

Reply
14 March 2016 02:03:00 EtihadHelp

Guest : I found my bag was damaged during a journey I made on Etihad Airways; I filed a report soon after returning home; I was given file number after file number and not once was there an offer to check or repair my bag; Etihad Airways seem to think they can ignore customer rights to save their expense for their mistakes; I`ve used many airlines worldwide and my experience with Etihad is honestly the worst; I would like to warn anyone thinking of using Etihad airlines to switch to another airline because Etihad Airways really do not seem to care about their customers at all; An airline that doesn`t serve its customers should not be an airline Guest : faisal riaz : Hi I travelled to London via flight no. EY19 on 04/02/16. My ticket number is 6072128090188-5. My PIR FILE REF: AHCCHREY10222. My luggage was delayed and when I received it, the bag was totally broken. I also mentioned the issue on the former given to me by the courier guy, who said that I shall receive a replacement bag in next few days, but it's been 13 days already and I haven't received any replace mentioned bag yet. I tried calling to helpline numbers given on etihad website but they are not working either. PLEASE help me in sorting out the issue Hi Faisal, We're sorry to hear your bag was damaged. In order to get assistance, please fill out our online Baggage Claims form and our Baggage Claims team will look into this: bit.ly/1ah9nSj *JP They say file a report then they will delay delay delay ignore ignore ignore; they just make a nice appearing comment but no action; they just want you to give up is the truth and they will keep delaying and ignoring until u give up; that is Etihad Airways people; Im telling you from my own true experience; I hope Etihad Aiways stops because they dont know how to treat people Dear Faisal, We are sorry for your frustration. Could you please email us your PIR and feedback on socialmedia@etihad.ae so we can look into this for you. Thank you and we look forward to hearing from you soon. *JS

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13 March 2016 06:03:00 Guest

Guest : I found my bag was damaged during a journey I made on Etihad Airways; I filed a report soon after returning home; I was given file number after file number and not once was there an offer to check or repair my bag; Etihad Airways seem to think they can ignore customer rights to save their expense for their mistakes; I`ve used many airlines worldwide and my experience with Etihad is honestly the worst; I would like to warn anyone thinking of using Etihad airlines to switch to another airline because Etihad Airways really do not seem to care about their customers at all; An airline that doesn`t serve its customers should not be an airline Guest : faisal riaz : Hi I travelled to London via flight no. EY19 on 04/02/16. My ticket number is 6072128090188-5. My PIR FILE REF: AHCCHREY10222. My luggage was delayed and when I received it, the bag was totally broken. I also mentioned the issue on the former given to me by the courier guy, who said that I shall receive a replacement bag in next few days, but it's been 13 days already and I haven't received any replace mentioned bag yet. I tried calling to helpline numbers given on etihad website but they are not working either. PLEASE help me in sorting out the issue Hi Faisal, We're sorry to hear your bag was damaged. In order to get assistance, please fill out our online Baggage Claims form and our Baggage Claims team will look into this: bit.ly/1ah9nSj *JP They say file a report then they will delay delay delay ignore ignore ignore; they just make a nice appearing comment but no action; they just want you to give up is the truth and they will keep delaying and ignoring until u give up; that is Etihad Airways people; Im telling you from my own true experience; I hope Etihad Aiways stops because they dont know how to treat people How do you file a complaint ,for compensation ?

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12 March 2016 04:03:00 Guest

I found my bag was damaged during a journey I made on Etihad Airways; I filed a report soon after returning home; I was given file number after file number and not once was there an offer to check or repair my bag; Etihad Airways seem to think they can ignore customer rights to save their expense for their mistakes; I`ve used many airlines worldwide and my experience with Etihad is honestly the worst; I would like to warn anyone thinking of using Etihad airlines to switch to another airline because Etihad Airways really do not seem to care about their customers at all; An airline that doesn`t serve its customers should not be an airline Guest : faisal riaz : Hi I travelled to London via flight no. EY19 on 04/02/16. My ticket number is 6072128090188-5. My PIR FILE REF: AHCCHREY10222. My luggage was delayed and when I received it, the bag was totally broken. I also mentioned the issue on the former given to me by the courier guy, who said that I shall receive a replacement bag in next few days, but it's been 13 days already and I haven't received any replace mentioned bag yet. I tried calling to helpline numbers given on etihad website but they are not working either. PLEASE help me in sorting out the issue Hi Faisal, We're sorry to hear your bag was damaged. In order to get assistance, please fill out our online Baggage Claims form and our Baggage Claims team will look into this: bit.ly/1ah9nSj *JP They say file a report then they will delay delay delay ignore ignore ignore; they just make a nice appearing comment but no action; they just want you to give up is the truth and they will keep delaying and ignoring until u give up; that is Etihad Airways people; Im telling you from my own true experience; I hope Etihad Aiways stops because they dont know how to treat people

Reply
10 March 2016 12:03:00 Guest

Dear GW, I have sent you the details to the email address mentioned. Hope to hear back soon. Thanks. Regards, Subrata Etihad Airways : Dear Subrata, Apologies for the delay in coming back to you, we would like to help and apologise for the experience you have encountered. Kindly send the details to us at socialmedia@etihad.ae along with this feedback. We will have our team take a look at this and update you as soon as possible. We hope to hear from you soon *GW Subrata Sarkar : I travelled back to UK from New Delhi via Abu Dhabi yesterday on 2nd March 2016. Though I was carrying a business cabin bag (troley) I was forced to checked-in as the flight was over booked. To meet business needs I carry some cash along with computer/ projector etc. When i reached Heathrow, found my bag lock broken. I reported to the authorites at Heathrow and reported lost of £4000 from the bag. the file refernce number is LHREY10633/02MAR16/1840GMT. FLIGHT /DATE: EY229/02MAR/EY17/02MAR. ROUTING DEL/AUH/LHR. BAGGAGE CHECKIN BAR CODE: 4607EY240309. Please help. the insurance do not cover cash money. but for business needs I do need to travel frequently and have to carry cash and credit card. I didnot expect the bag lock to be broken and money stolen. this had never happened before. if a email address is provided I can send photos of the broken bag, opened envelop and boarding passes.

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08 March 2016 07:03:00 Guest

Unfortunately it seems that the policy at Etihad is never to offer any meaningful compensation up front, even when the passenger is clearly entitled to it. The strategy is very simple. By Etihad ignoring its responsiblities and failing to pay, many passengers will just give up. Only those who push the issue get the compensation they're entitled to. Means a big saving for the airline, but is a pretty shameful business practice.

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08 March 2016 06:03:00 Etihad Airways

Dear Guest, Thank you for contact us here at Airlines Inform. We would certainly like to help you. Could you please send us your Full name and we will send this PIR reference number over to our team and ask them for an update. Hope to hear back from you soon to help further *GW Guest : I traveled fr om ORD to BOM from etihad, one bag is missing when i arrive to BOM airport now it has been almost 1 week they are not able to trace.also i called them 15-20 time in week but not got postive reply. my CASE is BOMEY2023 , can some one hele p me to provide number wh ere we can write to etihad management level so this missing bag issue will be fixed.

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07 March 2016 09:03:00 Guest

I traveled fr om ORD to BOM from etihad, one bag is missing when i arrive to BOM airport now it has been almost 1 week they are not able to trace.also i called them 15-20 time in week but not got postive reply. my CASE is BOMEY2023 , can some one hele p me to provide number wh ere we can write to etihad management level so this missing bag issue will be fixed.

Reply
07 March 2016 07:03:00 Etihad Airways

Dear Vinay, We would firstly like to apologise for your recent experience with us and thank you for bringing this to our attention. We would like to help you and would ask you to kindly share this us your case reference numbers which are still pending. Once received we will contact our team on your behalf and request an update. We hope to hear form you soon to help accordingly *GW Vinay Vaidya : At the outset, I will strongly recommend NOT to travel by Etihad Airways. They say that a person's character is tested in adverse times. The same must be true for Organizations. Etihad failed terribly as far as I am concerned. Never in my 20 years of flying globally I had felt motivated to write a negative review of an Airline and I have had my share of experiences. I had the misfortune to travel by Etihad Airlines recently, the first time I have traveled with them. On January 23rd New York was hit by a snow storm and I was on 24th Jan flight. There were 3 things that I see as problem areas. 1. Training of staff, transparency and standing by commitments made: I had been contacting Etihad about the flight situation out of New York since I had to drive from Boston. Other airlines had offered customers a reschedule due to the risk, New York Mayor had advised citizens not to venture out. In fact a vehicle ban was imposed on 23rd. At one time, Etihad offered rescheduling without any charge but then went back on it. I reminded them of the commitment earlier made and to review the conversations, they did not respond for 5-6 weeks and then refused to review. This is first count of breach of trust. Secondly, at the time I rescheduled, they already had the incoming flight delayed and information that my flight will also be delayed, however Etihad kept this information hidden and instead kept saying that the flight was on-time for a long time. This was a bad case of fleecing customers when Etihad should have been helping customer avoid risk. 2. Horrible on ground Handling and logistics support: I had rescheduled to fly on 26th Jan. This flight was also delayed and I ended up missing my connection to Mumbai from Abu Dhabi. Etihad scheduled me another flight which had 12 hr layover. I was assured in New York that Etihad will arrange hotel accommodation at Abu Dhabi for this extra-ordinary long layover. I resigned to the fate and but was hoping to get some rest after being almost 20 hours in car/flight. However, when I reached Abu Dhabi, to my utter disbelief, Etihad again went back on their promise and I was supposed to roam around the terminal for the 10-12 hours till my next flight. After standing in various customer support queues for another 2 hours and pleading and negotiating with Etihad staff on this inhuman treatment, I was finally given a booking on an earlier flight which was still 4-5 hours later. And they figured out a way to keep my luggage wrongly booked in spite of my specifically checking with the staff that the luggage was also rescheduled (which I was assured, in fact the person looked at me like I was mad asking this question). When the baggage was finally delivered it was broken, Etihad has not responded to this complaint in more than 6 weeks. 3. Extremely poor grievance handling: Having faced this terrible service, I logged grievances. My impression is that the email address given for this purpose is practically a black hole and Etihad has no intent of responding. It was only after 3-5 reminders and when they realized that I was persistent, I was contacted but nothing other than wishy-washy answers and apologies without any backing action resulted out of it. To placate me they offered some miles, but I have no intent of flying Etihad. The other 2 grievances are still pending resolution after 6 weeks.

Reply
07 March 2016 07:03:00 Guest

Dear Minurva, Thank you for getting in touch with us here to share you recent experience. Firstly we would like to apologise for the missing baggage and would kindly ask you to send us the PIR number (this will look similar to AUHEY12345) We will, once received get this over to our team for you and request a status update. We hope to hear back from you soon *GW Minurva Bhattarai : Hello, My Name is Minurva Bhattarai, email: minubtr@gmail.com, I traveled from YYZ to KTM on Jan. 03rd 2016 at 7:59 local time. I had handover my 2 luggages to your counter when checked in and mentioned to pickupp directly in KTM. Once I arrived in KTM on Jan 4th, 2016; I found one of my valuable luggage was missing. Immidiately, I reported to your lost & found office and they provided me a receipt and suggested to wait to come. I contineously followed up with your representative (009779851104813) over 100 times by call and in person every day but unable to receive my luggage. They suggested me to wait for 21 days to issue a baggage claim process and they provided me a PIR which I already been submitted all the required documents on Feb. 02.2016 to your Baggage Claim Department via email but now its already been 2 months without any solutions. Nobody call or mail me with the detail investigation from Etihad Airways until now. Thus, I realize Etihad is not serious for the customer service issues. So, if you can, please kindly inform me what's going on? or, provide me the investigation dept. supervisor contact details as soon as possible without any delays. I can not wait furthermore as its been long time without any reimbursement or solutions which is a huge frustration to me to your service. You/your department can check my details emails submitted manytimes for the claims. Can you tell me who is responsible for this??? or the lost claims???? Thanks.

Reply
07 March 2016 07:03:00 Etihad Airways

Dear Subrata, Apologies for the delay in coming back to you, we would like to help and apologise for the experience you have encountered. Kindly send the details to us at socialmedia@etihad.ae along with this feedback. We will have our team take a look at this and update you as soon as possible. We hope to hear from you soon *GW Subrata Sarkar : I travelled back to UK from New Delhi via Abu Dhabi yesterday on 2nd March 2016. Though I was carrying a business cabin bag (troley) I was forced to checked-in as the flight was over booked. To meet business needs I carry some cash along with computer/ projector etc. When i reached Heathrow, found my bag lock broken. I reported to the authorites at Heathrow and reported lost of £4000 from the bag. the file refernce number is LHREY10633/02MAR16/1840GMT. FLIGHT /DATE: EY229/02MAR/EY17/02MAR. ROUTING DEL/AUH/LHR. BAGGAGE CHECKIN BAR CODE: 4607EY240309. Please help. the insurance do not cover cash money. but for business needs I do need to travel frequently and have to carry cash and credit card. I didnot expect the bag lock to be broken and money stolen. this had never happened before. if a email address is provided I can send photos of the broken bag, opened envelop and boarding passes.

Reply
07 March 2016 12:03:00 Vinay Vaidya

At the outset, I will strongly recommend NOT to travel by Etihad Airways. They say that a person's character is tested in adverse times. The same must be true for Organizations. Etihad failed terribly as far as I am concerned. Never in my 20 years of flying globally I had felt motivated to write a negative review of an Airline and I have had my share of experiences. I had the misfortune to travel by Etihad Airlines recently, the first time I have traveled with them. On January 23rd New York was hit by a snow storm and I was on 24th Jan flight. There were 3 things that I see as problem areas. 1. Training of staff, transparency and standing by commitments made: I had been contacting Etihad about the flight situation out of New York since I had to drive from Boston. Other airlines had offered customers a reschedule due to the risk, New York Mayor had advised citizens not to venture out. In fact a vehicle ban was imposed on 23rd. At one time, Etihad offered rescheduling without any charge but then went back on it. I reminded them of the commitment earlier made and to review the conversations, they did not respond for 5-6 weeks and then refused to review. This is first count of breach of trust. Secondly, at the time I rescheduled, they already had the incoming flight delayed and information that my flight will also be delayed, however Etihad kept this information hidden and instead kept saying that the flight was on-time for a long time. This was a bad case of fleecing customers when Etihad should have been helping customer avoid risk. 2. Horrible on ground Handling and logistics support: I had rescheduled to fly on 26th Jan. This flight was also delayed and I ended up missing my connection to Mumbai from Abu Dhabi. Etihad scheduled me another flight which had 12 hr layover. I was assured in New York that Etihad will arrange hotel accommodation at Abu Dhabi for this extra-ordinary long layover. I resigned to the fate and but was hoping to get some rest after being almost 20 hours in car/flight. However, when I reached Abu Dhabi, to my utter disbelief, Etihad again went back on their promise and I was supposed to roam around the terminal for the 10-12 hours till my next flight. After standing in various customer support queues for another 2 hours and pleading and negotiating with Etihad staff on this inhuman treatment, I was finally given a booking on an earlier flight which was still 4-5 hours later. And they figured out a way to keep my luggage wrongly booked in spite of my specifically checking with the staff that the luggage was also rescheduled (which I was assured, in fact the person looked at me like I was mad asking this question). When the baggage was finally delivered it was broken, Etihad has not responded to this complaint in more than 6 weeks. 3. Extremely poor grievance handling: Having faced this terrible service, I logged grievances. My impression is that the email address given for this purpose is practically a black hole and Etihad has no intent of responding. It was only after 3-5 reminders and when they realized that I was persistent, I was contacted but nothing other than wishy-washy answers and apologies without any backing action resulted out of it. To placate me they offered some miles, but I have no intent of flying Etihad. The other 2 grievances are still pending resolution after 6 weeks.

Reply
05 March 2016 11:03:00 Minurva Bhattarai

Hello, My Name is Minurva Bhattarai, email: minubtr@gmail.com, I traveled from YYZ to KTM on Jan. 03rd 2016 at 7:59 local time. I had handover my 2 luggages to your counter when checked in and mentioned to pickupp directly in KTM. Once I arrived in KTM on Jan 4th, 2016; I found one of my valuable luggage was missing. Immidiately, I reported to your lost & found office and they provided me a receipt and suggested to wait to come. I contineously followed up with your representative (009779851104813) over 100 times by call and in person every day but unable to receive my luggage. They suggested me to wait for 21 days to issue a baggage claim process and they provided me a PIR which I already been submitted all the required documents on Feb. 02.2016 to your Baggage Claim Department via email but now its already been 2 months without any solutions. Nobody call or mail me with the detail investigation from Etihad Airways until now. Thus, I realize Etihad is not serious for the customer service issues. So, if you can, please kindly inform me what's going on? or, provide me the investigation dept. supervisor contact details as soon as possible without any delays. I can not wait furthermore as its been long time without any reimbursement or solutions which is a huge frustration to me to your service. You/your department can check my details emails submitted manytimes for the claims. Can you tell me who is responsible for this??? or the lost claims???? Thanks.

Reply
03 March 2016 11:03:00 Subrata Sarkar

I travelled back to UK from New Delhi via Abu Dhabi yesterday on 2nd March 2016. Though I was carrying a business cabin bag (troley) I was forced to checked-in as the flight was over booked. To meet business needs I carry some cash along with computer/ projector etc. When i reached Heathrow, found my bag lock broken. I reported to the authorites at Heathrow and reported lost of £4000 from the bag. the file refernce number is LHREY10633/02MAR16/1840GMT. FLIGHT /DATE: EY229/02MAR/EY17/02MAR. ROUTING DEL/AUH/LHR. BAGGAGE CHECKIN BAR CODE: 4607EY240309. Please help. the insurance do not cover cash money. but for business needs I do need to travel frequently and have to carry cash and credit card. I didnot expect the bag lock to be broken and money stolen. this had never happened before. if a email address is provided I can send photos of the broken bag, opened envelop and boarding passes.

Reply
03 March 2016 10:03:00 EtihadHelp

Guest : twice now on flight from Abu Dhabi to Moscow my luggage was lost, this is my advice/solution. When I am in Abu Dhabi airport I need to be able to confirm that my luggage has been stored correctly and ready to be loaded on outgoing flight. You need to give me the contact details or location of luggage department so I can confirm my luggage has not been misplaced, I need to do this while I am in layover. I need to personally confirm that my luggage is ready to be loaded. email me on stevenwaddy@yahoo.com. Hello Steven, we apologize for the late reply. If you still need our assistance, kindly email your booking reference and PIR (this should look like ABCEY12345) to socialmedia@etihad.ae so we can follow-up for you. Thank you. *ED

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03 March 2016 10:03:00 EtihadHelp

Mervin : PIR number is RUHEY18805 I was travelling from cehnnai to riyadh . I reached riyadh today morning but when I checked for my two bags I could not find them on the band. Please let me know the status of my two baggages. Hello Mervin, kindly email us your Mervin : PIR number is RUHEY18805 I was travelling from cehnnai to riyadh . I reached riyadh today morning but when I checked for my two bags I could not find them on the band. Please let me know the status of my two baggages. Hi Mervin, we apologize for the wait, we will check with the RUH team and ask them to assist and update you as soon as possible. Thank you. *ED

Reply
01 March 2016 03:03:00 Guest

twice now on flight from Abu Dhabi to Moscow my luggage was lost, this is my advice/solution. When I am in Abu Dhabi airport I need to be able to confirm that my luggage has been stored correctly and ready to be loaded on outgoing flight. You need to give me the contact details or location of luggage department so I can confirm my luggage has not been misplaced, I need to do this while I am in layover. I need to personally confirm that my luggage is ready to be loaded. email me on stevenwaddy@yahoo.com.

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01 March 2016 12:03:00 Mervin

PIR number is RUHEY18805 I was travelling from cehnnai to riyadh . I reached riyadh today morning but when I checked for my two bags I could not find them on the band. Please let me know the status of my two baggages.

Reply
01 March 2016 10:03:00 Etihad Airways

Dear Meena, Firstly, please accept our apologies for the delay in coming back to you. In order to help and locate the baggage please send us your PIR reference number, this will look similar to AUHEY12345 Kindly let us know the status and we will do all to help you. Hope to hear form you soon *GW Meena Achar : Hi, My mom travelled fr om Bangalore to AbuDhabhi . Just one bag, one flight ,3.5 hour flight. And they have lost the baggage. She has medications in that bag and needs it every day!. In Bangalore they claim that the the baggage has been dispatched. But wh ere could it go.. that Eithiad is unable to trace it !. PLEASE HELP ASAP. Thanks

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01 March 2016 12:03:00 hussain

hussain : i have lost my baggage while travelling from DMM/AUH/ HYD . which contain medication and other important docs. baggage tag # EY875889. can you please updated me with the location of baggage and approx delivery time. Baggage found. Thanks to Etihad for speedy actiom.

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29 February 2016 11:02:00 Syed

Hi my luggage is still with eithad airways but they are not giving it to me its been 2 days they are just saying we will deliver it tomorrow and admitting that it was thier mistake which caused this delay yet they havent compensated me yet i have 7 bags which they have kept from me and i am in abu dhabi without any luggage i have no clothes to wear to my first job at office and have to go through this nightmare can any one guide how can i seek legal help. Thanks

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29 February 2016 08:02:00 hussain

i have lost my baggage while travelling from DMM/AUH/ HYD . which contain medication and other important docs. baggage tag # EY875889. can you please updated me with the location of baggage and approx delivery time.

Reply
28 February 2016 02:02:00 Guest

I travelled from Pune to London last month. When I reached Heathrow London airport. My Luggage got delayed & I have not having any compensation for this . This is first time when I traveled to UK & in the officials at Etihad Airport office did not gave any compensation for the delayed luggage. Can anyone please let me know how can I get it.

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25 February 2016 05:02:00 Meena Achar

Hi, My mom travelled fr om Bangalore to AbuDhabhi . Just one bag, one flight ,3.5 hour flight. And they have lost the baggage. She has medications in that bag and needs it every day!. In Bangalore they claim that the the baggage has been dispatched. But wh ere could it go.. that Eithiad is unable to trace it !. PLEASE HELP ASAP. Thanks

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23 February 2016 02:02:00 EtihadHelp

Guest : My baggage was lost fr om Etihad flight from Athens to Melbourne. They told me they did not know wh ere it was after a couple of days they said they found it but since them they haven't contacted me. It's been 4 days going to 5 and they are not even picking up their phone at the "7 day service" I came here for vacation 's and I am with out clothes. What should I do? Hi! Please provide us your PIR reference in an email to socialmedia@etihad.ae, so we can chase this up for you. Thank you! *JP

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21 February 2016 06:02:00 Guest

My baggage was lost fr om Etihad flight from Athens to Melbourne. They told me they did not know wh ere it was after a couple of days they said they found it but since them they haven't contacted me. It's been 4 days going to 5 and they are not even picking up their phone at the "7 day service" I came here for vacation 's and I am with out clothes. What should I do?

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21 February 2016 04:02:00 Etihad Airways

Dear Nagarjuna, We're sorry to hear about this experience and the delay in coming back to you, we have sent these details over to our team and will get you you with an update. With regret we are unable to provide a specific day, however we have highlighted this to them today to review Thanks *GW Nagarjuna : Worst experience 1. 8 hours Flight delay. 2. Baggage delivered after 5 days. 3. No reply to the mails. I have never seen such bad experience. RQID:421935 Regards, Nagarjuna

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18 February 2016 11:02:00 Etihad Airways

Guest : Jag : What is the process to request refund. This is insane none of the numbers take me to customer service. It is automated. I submitted complaint/feedback few weeks back and provided with reference#: 417457 . No one contacted on the status. Hi there, it's best to get in touch with us via socialmedia@etihad.ae, so we can chase this up with the relevant team for you. *JP

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18 February 2016 10:02:00 Etihad Airways

Jag : What is the process to request refund. This is insane none of the numbers take me to customer service. It is automated. Hi Jag, you can best email us with all the details to socialmedia@etihad.ae, so we can look into this for you. Thanks! *JP

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18 February 2016 10:02:00 Guest

faisal riaz : Hi I travelled to London via flight no. EY19 on 04/02/16. My ticket number is 6072128090188-5. My PIR FILE REF: AHCCHREY10222. My luggage was delayed and when I received it, the bag was totally broken. I also mentioned the issue on the former given to me by the courier guy, who said that I shall receive a replacement bag in next few days, but it's been 13 days already and I haven't received any replace mentioned bag yet. I tried calling to helpline numbers given on etihad website but they are not working either. PLEASE help me in sorting out the issue Hi Faisal, We're sorry to hear your bag was damaged. In order to get assistance, please fill out our online Baggage Claims form and our Baggage Claims team will look into this: bit.ly/1ah9nSj *JP

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17 February 2016 11:02:00 Guest

Jag : What is the process to request refund. This is insane none of the numbers take me to customer service. It is automated. I submitted complaint/feedback few weeks back and provided with reference#: 417457 . No one contacted on the status.

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17 February 2016 11:02:00 Jag

What is the process to request refund. This is insane none of the numbers take me to customer service. It is automated.

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17 February 2016 02:02:00 faisal riaz

Hi I travelled to London via flight no. EY19 on 04/02/16. My ticket number is 6072128090188-5. My PIR FILE REF: AHCCHREY10222. My luggage was delayed and when I received it, the bag was totally broken. I also mentioned the issue on the former given to me by the courier guy, who said that I shall receive a replacement bag in next few days, but it's been 13 days already and I haven't received any replace mentioned bag yet. I tried calling to helpline numbers given on etihad website but they are not working either. PLEASE help me in sorting out the issue

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17 February 2016 12:02:00 EtihadHelp

Guest : Where can i find Form Reference number in Etihad PIR to track online? Hi! You should have this number on your PIR report, it will look similar to AUHEY12345. If you don't have this reference, you could email us your baggage tag number and your booking reference to socialmedia@etihad.ae and we'll take a look for you. *JP

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17 February 2016 12:02:00 EtihadHelp

Kumar Abhishek : my baggage was damaged in transition can you please tell me if etihad will bare the repair/replacement cost? booking reference number - KUJNQT Hi! For Baggage Claims, please visit our website and fill out our baggage claims form: bit.ly/1ah9nSj *JP

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17 February 2016 12:02:00 EtihadHelp

Avnish Shrivastav : I am enquiring about my 4 missing luggages .we boarded our flight fr om lax to Mumbai and 4 of our suitcases dos not make it. We are stranded in India with nothing and are both disabled .etihaad in India says they don't know wh ere the suit cases are and are not helping us in any way. We are a disabled couple with 2 young children and some of our equipment crucial for our disabled condition is in the suitcases. Not sure how to get help Hi there, we're sorry to hear this happened. Please email us your PIR reference to socialmedia@etihad.ae and we'll look into this for you. *JP

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17 February 2016 12:02:00 EtihadHelp

Guest : Hello I am inquiring about the missing baggage from flight ey233 last night. I still haven't received the baggage nor have i heard anything from the provided number on the PIR form. Please help me as the baggage has my medicines Hi there, have you emailed it to us via socialmedia@etihad.ae yet? We can try to find out for you, should you still not have your baggage back. *JP

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17 February 2016 02:02:00 Guest

Where can i find Form Reference number in Etihad PIR to track online?

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14 February 2016 08:02:00 Kumar Abhishek

my baggage was damaged in transition can you please tell me if etihad will bare the repair/replacement cost? booking reference number - KUJNQT

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14 February 2016 07:02:00 Avnish

I am enquiring about my 4 missing luggages .we boarded our flight fr om lax to Mumbai and 4 of our suitcases dos not make it. We are stranded in India with nothing and are both disabled .etihaad in India says they don't know wh ere the suit cases are and are not helping us in any way. We are a disabled couple with 2 young children and some of our equipment crucial for our disabled condition is in the suitcases. Not sure how to get help

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13 February 2016 09:02:00 Guest

Hello I am inquiring about the missing baggage from flight ey233 last night. I still haven't received the baggage nor have i heard anything from the provided number on the PIR form. Please help me as the baggage has my medicines

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12 February 2016 11:02:00 Etihad Airways

Hi Mortamais, Thanks for coming to us today. We will be happy to check this with our team to see if this has been found and handed into us. Please bear with us while we contact our team. Thanks *GW mortamais bertoin : nous avons passé la soirée du jeudi 10 02 2016 dans le lounge de l aéroport d Abu dabi ou nous pensons avoir oublié une petite canne , genre badine, couleur marron clair, avec décoration argentée .Elle n a qu une valeur sentimentale. Si vous la retrouviez nous en serions très heureux.Dans ce cas , merci de m 'adresser un mail : mibertoin@hotmail.fr.

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