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03 March 2015 Ramachandran,Palakkad
I lost my trolley bag containing my dresses on the way to Guangzhou on 20-02-2015 and got back on 01-03-2015. But I suffered a lot due to the cold climate of 6 degree at Huaihua, as I am a 63 year old man and I forced to purchase new dresses to rescue from the cold climate. This is very cruelty done by Malaysian airlines with me.
26 February 2015 Lynn
Has anyone ever recieved a reply from the online complaints form on the Malaysia Airlines website? If so, how long did it take them to reply? If not, what did you do next to get through to them? The complaint is about a rescheduled and then delayed flight fron KL to London
26 January 2015 Guest
I was just ended my 5th calls of the night with malaysia airline a second ago regarding the upgrading matter with enrich miles. My first 4 calls were ended unexpectedly with no good reasons by their customer representatives and my last call with the lady names Puteri whom I considered highly unprofessional that not only refused to listen her customer and argued with her customer but also put forward her temper by saying 'if you don't want to talk to me, you can drop the call right now'.I never encountered such a terrible and nasty customer service.
23 January 2015 Alan Alcock
Used to be a good airline but their administration has never been good. Had issues with their ENRICH programme, sent emails complaining, all to no avail. They take too many shortcuts, do not seem interested in passenger complaints, bottom line, having flown many times with them primarily business class, will move onto another airline. Tip for you Malaysian, start listening to your customers or you will have none left.
21 January 2015 Guest
I have had many bad experience with MAS. Almost a year ago, I web checked in my flight with boarding pass printed. When I arrived at the airport, MAS counter told me that the flight was overbooked and I would have to take another flight and they will refund the ticket. Despite having a business ticket, the service from the counter representative to phone and email customer service was very bad and until now (almost a year), I have not received my refund yet.
04 December 2014 JanB48
I booked a flight for my daughter from Pnomh Penh via Kuala Lumpur to Bali. I received an SMS that the second leg of the trip was cancelled and a later flight was substituted involving a night wait at Kuala Lumpur. This was very inconvenient because of local connections from Bali. I tried by phone to change both flights to an earlier time, which allowed a connection at Bali. After two calls and a few days waiting, I was informed that this change was approved and if I looked up the Booking page on the website, this was indeed confirmed. This morning she was refused at the gate. It appears that the internal flight reservation system was not updated with this information and the old bookings were still there. The lady on the phone from customer service was not able to explain why there can be such a discrepancy. This is not a very good experience with this airline. I do not know how such a thing could be avoided. Perhaps you should always check locally if your booking is really what you think it is. PS: some people mentioned emailing Malaysia Airlines, but I cannot find an enail address to send my complaint to.
22 September 2014 Webb
Flight in March Brisbane to Heathrow delayed 4 hours on second stage due to fault in electrics. Flight in Sept cancelled and I had to fly 24 hours later and rebook my connection at Heathrow, my vegetarian options not transferred to new flight! Never again, no apology,no compensation for the great inconvenience and worry caused to this Grandmother, visiting my grandchildren
21 September 2014 Elliot George
Never fly with Malaysia airlines ever again. Very rude staff and the worst in flight food you will ever taste.
16 September 2014 Guest
Malaysia Airlines has, quite possibly, the worst and most ineffective online booking system in the history of online booking systems! i have been trying for the last three days too book a flight and the sytems can't handle it. I have now called to their office, after waiting for 10 minutes I got through to a representative explained what flight I want and then the line went dead... being a glutton for punishment, I called back and after a 15 minute wait and a twenty five minute phone call, I still don't have a ticket because the flight cost was £120 more expensive than the very same online flight.... grrrrrr!!!
12 September 2014 T. Shafe
I was due to return fr om Sydney to London via KL on Tuesday 9th Sept 2014 (pm), but received an email from the travel agent to say the flight had been cancelled (no reason given) and only available alternatives were Monday 8th (am) or Monday 15th (am). I reluctantly chose to return a day early, which meant losing valuable time with my baby grandson, whom I was supposed to be looking after all day Monday and Tuesday morning while his parents were working. At Sydney airport I asked about compensation in terms of an upgrade but was told there was nothing available. As a concession, I was offered a change of seat, wh ereby I would have a spare seat next to me. I was also given a fast track pass through security. On embarkation, there was no spare seat next to me, contrary to what I had been told, although two rows back there was a passenger with two seats to himself. To cancel a flight is not ideal, but in these circumstances I believe MA should be doing all they can to compensate passengers, especially if like me they have to curtail their holiday. Luckily I was not staying in a hotel so did not have to forego accommodation expenses, but I am very unhappy that my relatively short visit to Australia (2 weeks) was shortened further by one and a half days. I shall be contacting Customer Services but looking at the previous comments and posts I don't hold out much hope of a reply, let alone any compensation.
12 September 2014 Andrew McPherson
They promised refunds but don't pay them this airline should be shut down for good.
28 August 2014 Rathana
if you want to get More Customer , You should Decrease Price around 10% , Make More Interesting in Plane , Design New Logo that look trustful to make People Mindset change. Making New Slogan that seen Like very interesting with Safe. And Public Promise to world Not allow that Bad thing Happen again.
27 August 2014 Guest
hI JUST WANNA CHECK COULD I GET STILL REFUND FOR MY BOOKED FLIGHT WITH MALAYSIAN AIRLINES NEXT MONTH. THANKS
23 August 2014 Guest
Guest : Australians should avoid Malaysian Airlines at all costs. They are continuing to fly over and in dangerous airspace world wide and have a total disregard for the safety of their passengers and crew. Say the same for Qantas; if that's the case. Good luck finding one that flies anywhere from Australia as all these airspaces have been declared safe by International Air Travels Association (IATA).
05 August 2014 Klaretta Mardira
This is the first time and Will be the last using Malaysia airline ! I'm a mother of 2 kids , I've travelled many times with many airline . The stewardess is more friendly and kind, but not in Malaysia airline. We asked politely to filled the thermos with boiled water for making baby's milk, they not answering even they didn't look my face! After waiting for 10 minutes and they still not filled the thermos so I go back to my seat. until I come again to the pantry ,Surprisingly the thermos was filled with hot water but they don't sent to us, they only put the thermos in the pantry table. I asked do the thermos filled with boiled water, they don't even answered, they just do body language to answer my question! Very disappointed with this kind of attitude
30 July 2014 Guest
Australians should avoid Malaysian Airlines at all costs. They are continuing to fly over and in dangerous airspace world wide and have a total disregard for the safety of their passengers and crew.
29 July 2014 Olivier
I have been trying to book online a flight from Singapore to Kuching return. Their online booking gives a total fare of 591.5S$ for 2 Adults + a kid. Their system since 4 days gives an error and the booking cannot go thru. So I called their phone booking to get the reservation and they asked for more than 750S$ for the exact same flight! They are simply robbers, cheaters and dishonest with their customers, and also totally incompetent as having a system failure for 4 days for a modern airline is simply incredible. I think they simply want to disappear and that's what's going to happen to them. Until today I was very supportive of them and we were always flying MAS. This is finished! Avoid this airline of robbers and liars.Reply to this message
19 July 2014 Guest
give me one good reason why those Russian cronies would shoot down a plane coming in from Russian air space.? it was a botched retaliation attempt by the Ukraines for those cargo planes shot down earlier in the week. plus they have a history of downing an airliner. no doubt it was an accident, but they are letting the USA try to convince the world it was Russia responsibile.
05 July 2014 CLAUDE HADDAD
I was your passenger ON JUNE 15TH , a HONG KONG FLIFHT TO KUALA LUMPUR WITH CONTINUATION TO DEN PASAR WITH AN OTHER FLIGHT . EVEN I DID A MISTAKE AND FORGOT MY IPHONE 5 S ON A SEAT BEFORE LEAVING THE PLANE ,I TRIED TO REACH THE LOST LUGGAGE DEPARTMENT BY MANY MEANS , CALLING YOUR COMPANY SEVERAL TIMES FR OM BALI ; PHUKET WH ERE I LIVE , REACHING 2 OF YOUR STAFF WHO PROMISED TO ME , AT LEAST TO CONTACT ME BY PHONE FOR THE RESULT OF THE INVESTIGATIONS : NO ANSWER ,NO CONTINUATION , NO RESPECT FOR THE PASSENGER LIKE ME . I UNDERSTAND , NOW WHY YOUR AIRLINE IS SO CRITICIZED AND YOU CAN BE SURE , I'LL ALSO PUT MY VOICE TO INSIST YOU DO NOT CARE ABOUT YOUR PASSENGERS AND DO NOT PAY ANY RESPECT FOR THEM : IS SOMEBODY IS LEADING THE COMPANY ??????? MY NAME IS CLAUDE . NO MORE MALAYSIA AIRLINES FOR ME AND MY BRIDE : NO WAY !!!!!!
03 July 2014 rishabh arora
I’m a businessman and I travel by Malaysian airlines at least twice every month. I was looking for some offers or discount for my travel since I’m a regular traveller. I have heard that airlines provide their regular clients with premium membership. Can I get such a deal from Malaysian airlines. I have got some information from these link : http://www.airlinequality.com/Airlines/MH.htm, http://www.cleartrip.ae/airlines/malaysian-airlines.html