Malaysia Airlines Discussion

08 April 2022 05:04:00 Guest

Guest : Total length of first name plus last name plus date of birth is too long. Please modify your entry and try again. (1160) Called after so long of a wait, they said its because there is an infant. For domestic can just put initials. For international, book as usual BUT without infant, and pay. Then after that is settled call them or go to their office to add the infant (with payment of course).

04 April 2022 12:04:00 Guest

Guest : I am trying to book extra baggage of 10 kgs but continously getting error - We are having difficulty with the credit card details provided. Please validate the credit card information in your profile and try again. (4620 - 23020) Used multiple cards but still it isn't working, please help out and none of the malaysian airlines cc no are reachable I would advise going into their sales office personally to sort it out. Don't think their website is working properly and no one seems interested to pick up the phone at their end.

04 April 2022 12:04:00 Guest

This has got to be the worst airline ever. Been trying to book a ticket for days now through their website and payment via credit card keeps getting rejected with the error 4613-message saying they are having difficulty accepting the credit card details provided. From the looks of the other messages, this appears to be an issue with MH's online booking system. All calls to their number are never picked up which leads me to the conclusion that MH is not serious about staying in business. You'd think after being bailed out on so many occasions that they would learn their lesson but I guess I was too optimistic.

02 April 2022 02:04:00 Guest

I am trying to book extra baggage of 10 kgs but continously getting error - We are having difficulty with the credit card details provided. Please validate the credit card information in your profile and try again. (4620 - 23020) Used multiple cards but still it isn't working, please help out and none of the malaysian airlines cc no are reachable

30 March 2022 04:03:00 Guest

I am facing the same problem.. keyed in everything then when time for payment to go through "internal server error"... if MAS wasn't my only flight option I would have gone to another airline! what a hassle just to book a ticket.

27 March 2022 06:03:00 Guest

Guest : every time I call and wait then it connects then the call ends. This has happened to me 5 times now. yesterday I waited for 21 mins then got cut off. Anyone else having issues trying to get through to them? ALWAYS IS THE SAME ALWAYS HAS BEEN

22 March 2022 07:03:00 Mahendra

I tried booking ticket through my credit card twice , both the times money got cut from my account but ticket booking failed , Im not getting refund also

20 March 2022 05:03:00 Guest

I'm trying to do a simple booking using the Malaysia Airline booking System: Why is so difficult to do a simple booking ? No customer friendly and difficult to understand. MAS = Mana Ada System !

17 March 2022 01:03:00 Guest

Our transit layover in Kuala Lumpur is 24 hours and 55 minutes Does anyone know if you have to quarantine for 7 days in kuala lumper or are you ok providing you don’t leave the transit area/ airport

17 March 2022 01:03:00 Guest

Hi, has anyone else had there connecting flight from Kuala Lumpur to Manila in April cancelled twice in the last few days

15 March 2022 08:03:00 Guest

every time I call and wait then it connects then the call ends. This has happened to me 5 times now. yesterday I waited for 21 mins then got cut off. Anyone else having issues trying to get through to them?

12 March 2022 07:03:00 Kat

4652 error when trying to complete booking online:Your Verification number is not valid. Please validate your entry and try again. (4652) anyone know what this is?

12 March 2022 08:03:00 Guest

4620 - 23020 error code

11 March 2022 06:03:00 Yen1988

Hi has anyone bought an Economy Flex ticket before? I would like to know if there's any issue when you try to change your flight or getting a refund. The Terms & Conditions on the website is very vague. I'm curious if you really able to rebook as many times as you want without a fee OR you really able to get your money back after cancelling your flight.

10 March 2022 06:03:00 Guest

There is a delay in ticket issuance, please check your email or retrieve and review your booking through Manage Booking in a few moments. If your ticket/s are not received, please contact our Call Centre at 1300-88-3000 (within Malaysia) or +60378433000 (outside Malaysia) for assistance. (8180)

09 March 2022 01:03:00 mee Lian

We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613)

09 March 2022 11:03:00 Guest

Total length of first name plus last name plus date of birth is too long. Please modify your entry and try again. (1160)

24 February 2022 05:02:00 Guest

Guest : why doesnt Mas customer service pick up calls? Its so difficult to get through? Halo Mas is anyone working? U need to wait for at least 15 minutes, at least. lol

24 February 2022 05:02:00 Guest

Guest : I tried to redeem my enrich miles for flight tickets, something really funny happen whereby the payment cannot get through with a message: "1 error • We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)" I don't think there's anything wrong with my credit card because when I try to book the flight with full payment (without mile redemption), it smoothly went through. It seems that the system intentionally blocked the miles redemption. I called MAS customer service many times and their answer was simply "system down" and nothing resolved even after 3 days. They suggested redeeming the miles for flight tickets through phone call but it cost extra RM300 than the online redemption. This is so ridiculously frustrating! Can someone from MAS please clarify? hi, how did u resolve the issue? im having the same problem

23 February 2022 05:02:00 Guest

why doesnt Mas customer service pick up calls? Its so difficult to get through? Halo Mas is anyone working?

23 February 2022 07:02:00 Guest

Guest : I try to change my date. Before this, it always went smoothly but this time, I am having this kind of problem. My changes do not cost any charges, so they were not asking about any payment details. But, why did it say, "We had difficulty understanding your credit card number as submitted. Please validate your entry and try again" and "Please provide us with a credit card expiration date". Furthermore, I didn't put any credit card number in my personal details. How do I solve this kind of problem? ***ALREADY SOLVED*** I called the call centre and they help to change the date for me!!

23 February 2022 06:02:00 Guest

Guest : The passenger/document association already exists. Please check the form of payment information and try again. (46132)

22 February 2022 04:02:00 Guest

I try to change my date. Before this, it always went smoothly but this time, I am having this kind of problem. My changes do not cost any charges, so they were not asking about any payment details. But, why did it say, "We had difficulty understanding your credit card number as submitted. Please validate your entry and try again" and "Please provide us with a credit card expiration date". Furthermore, I didn't put any credit card number in my personal details. How do I solve this kind of problem?

 

16 February 2022 04:02:00 Guest

Just type in the number would do, no need to type the word "MH" infront. Guest : Try to key in my Enrich number and the pop up message appeared this, A frequent flyer number provided is invalid. (119120). How to redeem my Enrich points when I am purchasing the ticket ??

14 February 2022 03:02:00 Guest

Having same problem. Anyone has encountered this problem or can share how to go about? I applied for missing miles on their website but still get nothing. Guest : Try to key in my Enrich number and the pop up message appeared this, A frequent flyer number provided is invalid. (119120). How to redeem my Enrich points when I am purchasing the ticket ??

07 February 2022 10:02:00 Guest

I am having the same problem and Customer Service just ignores the problem, cuts of the call o Guest : I tried to redeem my enrich miles for flight tickets, something really funny happen whereby the payment cannot get through with a message: "1 error • We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)" I don't think there's anything wrong with my credit card because when I try to book the flight with full payment (without mile redemption), it smoothly went through. It seems that the system intentionally blocked the miles redemption. I called MAS customer service many times and their answer was simply "system down" and nothing resolved even after 3 days. They suggested redeeming the miles for flight tickets through phone call but it cost extra RM300 than the online redemption. This is so ridiculously frustrating! Can someone from MAS please clarify? THIS IS EXACTLY WHAT THEY TOLD ME AS WELL UNBELIEVABLY POOR CUSTOMER SERVICE, I HAVE SPENT SEVERAL HOURS HOLDING ON CALLS OVER THE LAST TWO DAYS!!!! NOT EVEN A MESSAGE ON THE WEBSITE SAYING THERE IS A TECHNICAL PROBLEM WITH THE BOOKING SYSTEM. I WAS JUST TOLD IT SHOULD BE FIXED END OF THIS WEEK I HAVE MY DOUBTS!!!!!

04 February 2022 09:02:00 Guest

Guest : I tried to redeem my enrich miles for flight tickets, something really funny happen whereby the payment cannot get through with a message: "1 error • We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)" I don't think there's anything wrong with my credit card because when I try to book the flight with full payment (without mile redemption), it smoothly went through. It seems that the system intentionally blocked the miles redemption. I called MAS customer service many times and their answer was simply "system down" and nothing resolved even after 3 days. They suggested redeeming the miles for flight tickets through phone call but it cost extra RM300 than the online redemption. This is so ridiculously frustrating! Can someone from MAS please clarify? I face exactly the same issue. Have you manage to get a solution?

31 January 2022 06:01:00 Guest

I tried to redeem my enrich miles for flight tickets, something really funny happen whereby the payment cannot get through with a message: "1 error • We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)" I don't think there's anything wrong with my credit card because when I try to book the flight with full payment (without mile redemption), it smoothly went through. It seems that the system intentionally blocked the miles redemption. I called MAS customer service many times and their answer was simply "system down" and nothing resolved even after 3 days. They suggested redeeming the miles for flight tickets through phone call but it cost extra RM300 than the online redemption. This is so ridiculously frustrating! Can someone from MAS please clarify?

27 January 2022 07:01:00 Guest

Try to key in my Enrich number and the pop up message appeared this, A frequent flyer number provided is invalid. (119120). How to redeem my Enrich points when I am purchasing the ticket ??

26 January 2022 01:01:00 Guest

We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)

25 January 2022 04:01:00 Guest

Guest : I tried to book online and correctly insert my phone number but I keep getting the same 1477

25 January 2022 11:01:00 Guest

Hi, i already pay the ticket and then how do i get my ticket? because i get received this code. A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708)

17 January 2022 06:01:00 Guest

The passenger/document association already exists. Please check the form of payment information and try again. (46132)

02 December 2021 05:12:00 Guest

Guest : I am not able to modify my flight tickets. I have an economy-flex ticket and when I try to search for other flight options, an error occurs (image attached). Can someone pls help with this? Thanks! May I know, did you able to modify your flight tickets?

30 November 2021 06:11:00 Guest

Total length of first name plus last name plus date of birth is too long. Please modify your entry and try again. (1160) how to book for infant

21 November 2021 04:11:00 Chandra

Hi, I am seeing this message "No information on baggage policies was found for the selected itinerary. (15247 [24963])" in airlines manage booking. May I know the reason? Not sure will it impact the travel plans.

16 November 2021 02:11:00 Guest

Has anyone been able to contact the customer service lately? I've tried multiple times now cant get through to any agents

15 November 2021 05:11:00 Guest

Do flight MS67 (Seoul-Kuala Lumpur) get cancelled recently?

10 November 2021 04:11:00 Guest

I am not able to modify my flight tickets. I have an economy-flex ticket and when I try to search for other flight options, an error occurs (image attached). Can someone pls help with this? Thanks!

 

27 October 2021 05:10:00 Guest

I already booked online and paid via online banking..but i dont get the booking ticket number at all..what should i do?

15 June 2021 05:06:00 Guest

I tried to book online and correctly insert my phone number but I keep getting the same 1453 or 1477 error .. how ??? I need to be in petaling jaya before 1st july for job tho...

19 January 2021 05:01:00 Guest

I am trying to book online in Malaysian Airlines for the route Dhaka - Sydney. I completed up to stage 3 (services) without problem. At stage 4 (payment), I am facing problem. When I click "continue" after giving all details related to my credit card, nothing happens at all (as if I did click anything!). It doesn't say about any problem with the card. Nothing!! Any idea what is happening?

04 August 2020 01:08:00 Mrs Susan Morgan

We booked a return trip from LHR to AUK for the 10th February returning on the 9th June. Our return journey was cancelled by yourselves, because of Covid 19. Our travel agent informs us, that they cannot contact you, and haven't received the refund. We have now been waiting 16weeks. Look forward to hearing from you, this is now urgent as we have had to pay for 2 flights. Thankyou

03 August 2020 09:08:00 Lee Vv Ee

I already paid for the ticket buy why it say i havnt pay ?

24 June 2020 12:06:00 Guest

1 warning Warning No information on baggage policies was found for the selected itinerary. (15247 [24963]) What does this mean on Malaysia Airlines booking

03 May 2020 06:05:00 Guest

MAS is not taking our view seriously. All they offer is a travel voucher which you can only use for the passenger the original ticket booked under, and need to top up fare difference! Moreover, if you book somewhere cheaper, the remaining value will be forfeited! This is unacceptable... Please help to sign and share this petition! www.change.org/p/izham-ismail-demand-mas...

03 May 2020 06:05:00 Guest

Mr & Mrs Moody : Case: GTS08928-03/2020 We have received an email saying we can have a Travel voucher. We do not want a travel voucher thank you. We would like a cash refund please so that we can pay our credit card bill as we had to purchase alternative flights back home to the UK. hi

23 April 2020 07:04:00 Mr & Mrs Moody

Case: GTS08928-03/2020 We have received an email saying we can have a Travel voucher. We do not want a travel voucher thank you. We would like a cash refund please so that we can pay our credit card bill as we had to purchase alternative flights back home to the UK.

20 March 2020 02:03:00 Guest

Guest : Guest : Hi, I tried to book a ticket with Malaysian Airlines and i have done the payment already, this message came up: A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) Does this means the booking failed?

16 March 2020 06:03:00 Guest

Guest : Hi, I tried to book a ticket with Malaysian Airlines and i havent done the payment yet, this message came up: A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) Does this means the booking failed?