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Malindo Air Discussion

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20 March 2016 06:03:00 Guest

I booked a Malindo flight at a Cust Service Office. They copied the name on my passport in the wrong order. I emailed them with photocopies of my passport and booking and requested a change. They refused. They said that they were the same, which they very clearly were not. After several exchanges, I gave up. Also, their manage bookings and checkin services on their website do not function. I informed them of this by email and was given a number of excuses, including that I have to register for their frequent flyer (or whatever its called) club. After numerous exchanges, I gave up. I found out from a call to cust service that the pages have been down for many months. Malindo does not have the courtesy or honesty to put a notice on the site or to admit that it is their error. They come up with all sorts of excuses, which are lies. Extremely shoddy and unethical service. Never again.

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18 March 2016 04:03:00 Guest

how many hours prior to departure can do a web check in for malindo air flight? also is the web check in allowed for all destination?

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16 March 2016 08:03:00 Guest

I will travel on Malindo air on 23/3/2016 (next week) via OD 1502. I would like to know when will i can perform the web check in (the earliest)?

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15 March 2016 12:03:00 Aryan

When is the earliest we can do web check in?

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14 March 2016 07:03:00 Gavin

Wrong spelling name

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14 March 2016 11:03:00 asfa

This is regarding my horrible, harrowing experience with Malido Air on 7th Feb 2016 for flight OD 2202 from KLIA2 to LANGKAWI. I arrived at the KLIA 2 airport at 12:50 pm. I was refused checkin on the flight 1 hour before the flight take off by your staff NUR ELAYANA at counter Y4 on 7th Feb 2016 at 12:50 pm. She informed us that the checkin closed 3 hours before the flight time!!!! She then spoke to the flight captain apparently to check for availability and then informed us that there is no seat available. I then proceeded to book a last minute flight to Langkawi from AirAsia at exorbitant prices from the Air Asia sales counter. The AirAsia flight was paid by debit card at 1:06pm which is easily 45 minutes before the checkin closes. This clearly is proof that we arrived for the Malindo flight on time but your employee refused us boarding for reasons best known to her. The last minute flight cost us 1114 RM. After buying the new tickets when we confronted NUR ELAYANA and her manager MOHOMMED ALIF, she lied saying that we arrived at the counter at 1:20 pm!!!. If KLIA 2 has CCTV monitoring, we will have yet another proof that we arrived on time at the airport. There was also now a board put up at the Y counter mentioning the counter close time as 45 minutes. This board was not put up when we arrived earlier or we would have not believed and proceeded to get another checkin counter. Clearly NUR ELAYANA either lied about the counter close or was not informed enough to be carrying out her duties. We ended paying exorbitant prices for the flight due to the staff's annoying negligence (or racial profiling.)

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12 March 2016 08:03:00 Guest

Hello Sir/ Mam, I have canceled my ticket almost an year back and instead of chasing again and again for the refund I am not getting it back. Don't you think a period of more than an year is quite a high time for getting our hard earned money back . I am writing the mail again to request you to process my request and give back my money . Reservation code: ZNIEYZ

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10 March 2016 04:03:00 Guest

bought return ticket from Subang to Penang and Penang to Subang. why can't i check in Penang- Subang flight?

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02 March 2016 05:03:00 aziah

Have booked and confirmed flight SGN - KUL on Business Class 13/4/16. Why is daughter's class/seat needs checking in when my & husband's seats are confirmed? Please respond as I was put on hold for a loooong time.....need your kind courtesy response please... H/p: 0166870612

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24 February 2016 08:02:00 saikat

Dear Sir, Please knowing the Refund policy and how many days refund?

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22 February 2016 04:02:00 GuestCHEONG YEE CHAN

WOULD LIKE TO PRINT OUT TAX INVOICE

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21 February 2016 05:02:00 Habeeb Rahman

How do I upgrade to business class?

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20 February 2016 07:02:00 Guest

I did not write my full name on ticket

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19 February 2016 03:02:00 Guest

Is it possible to bring my electric guitar on board as carry-in?

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13 February 2016 01:02:00 Wong Soot Keng & Wong Koon Chong

We have a bad experience on our way back on Flight OD 1621. Your crew staff on ground could not issued us boarding pass saying we have not made payment. But our name is on the list. we arrived the Kuching Airport 4.30 pm on Flight 7.50pm. We have to wait until 6.30pm on released boarding pass. After an arguement with your ground staff and ticketing staff. Very bad experience and firts time on Malindo Air as we have travel all round the world on other Airline do not face such experience. Please take note in future as you need to upgrade. As we have taking yr Flight from KL to Kuching have no problem OD 1602 (7.10) on Holiday. But coming back worse experience. please take note. Thanks. Wong Soot Keng (012 3828892 )

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10 February 2016 11:02:00 Elena

Hello, I bought a Mailndo Air ticket last week on-line. I was given a "booking number" and they said they will send an email upon confirming with the bank, I haven´t recived anything yet. I also wrote them an email, as it is impossible to get through the telephone; they will never pick it up. The webpage is totally useless to manage the bookings. Now, I am not sure if I have a flight reservation or I would need to buy a ticket again. Any advice of what can I do?? My email is elenacartuchos@hotmail.com The Ref. Booking number OD1960278

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09 February 2016 04:02:00 Guest

I am thinking of booking the flight from mumbai to bali. Anyone recently flown by malindo air please any help is appreciated. Also it the flight delay a regular problem?

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07 February 2016 07:02:00 Dipanjon

I have traveled on may 2015. I need my boarding passes which I have lost. Is it possible to get a copy of my boarding passes now.

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05 February 2016 04:02:00 Guest

Ridiculous support, call never pick up,crazy

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05 February 2016 05:02:00 Frances Chan

Dear Sirs, When i purchase the air ticket at counter. there is not tax invoice given, my company does not allow me to claim the air ticket due to no tax invoice. Please advise how do i get a tax invoice for my air ticket purchase at the counter.

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04 February 2016 05:02:00 AK

Have a booking from Malindo. Sent several reminders for consolidation for group booking. No response, worst airliines. No one reply to emails. Malindo miles sucks, they dont credit. Call centre again sucks, no one pick you call. I think govt should ban and shut down this airline. WORST AIRLINE

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03 February 2016 12:02:00 Hidayah

price ticket go Katmandu nepal date 9-2-16

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03 February 2016 10:02:00 KaYing

dear Malindo,I Cannot web check in and seems like also can't find my reservation Why is this happen?I'm gonna travel the next day already...kindly reply my message or email me thx. kayingfg@gmail.com

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03 February 2016 07:02:00 Guest

Dear Malindo, I demand Malindo to email me the receipt immediately NOW. PLEASE STOP ASKING ALL THE FUNNY FUNNY QUESTIONS THAT PERTAINING TO MY COMPANY!!!!! Following are my responses to Malindo via email. I only requested a copy of a receipt which I'm supposed to receive upon booking ticket, why do you need so many information of my company??? I used my own credit card to book it, I don't think I need expose my company details to you. I ONLY REQUESTED THE RECEIPT OF THE SEAT SELECTION not the TAX INVOICE!!!! This is extremely ridiculous! Please revert the receipt to me WITHOUT ASKING SO MANY NOT RELEVANT QUESTIONS ASAP. I seriously think that Malindo should go through the stupid procedure and the performance of their customer service!

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03 February 2016 05:02:00 Guest

I bought the flight ticket via online just now. However, the total amount shows in the attached receipt does not tally with the amount that I paid as they did not include the charges for seat selection. When i called to clarify from the customer service, they told me that they will only email it upon customer's request. This is super funny and ridiculous! After that, I requested Malindo airline to email the receipt of seat selection charges immediately to me on 30 Nov 2015 but nobody sends it to me till now, 3 Feb 2016. In fact, they did not reply to my request after sending several emails and talking to them through the phone few times. I strongly suggest that Malindo to email customers the receipt of the seat selection together with the E-ticket automatically and improve their customer service. Customers really don't have so much time to follow up on this little issue.

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01 February 2016 04:02:00 Yatin Ayare

Below email Sent one week back but no reply from Malindo. The contact shared with us nobody attending teh same. From: "Yatin Ayare" Sent: Wed, 27 Jan 2016 12:10:39 To: "mair@cambataavia.com" Subject: Experience with Malindo Airways To,The Manager, Customer Grievance, Malindo Airways Reg. Delayed flight on 24th Jan, 2016 from Chhatrapati Shivaji Terminal 2, Mumbai to Kuala Lumpur Dear Madam / Sir, I undersigned , Yatin C Ayare, would like to inform you that;I have booked three tickets of your Airways flight no (OD) 216 from Mumbai to Kuala Lumpur for 24th Jan, 2016 , the scheduled time was at 11.15 p.m.While taking boarding pass , the concern officer of your Airways informed us that the flight is delayed by one hour because of some technical problem at Kuala Lumpur before leaving , hence the flight has reached one hour late at Chhaptrapati Shivaji Terminal .After knowing the issue, all the passengers were taken to the flight at about 12.30 . One hr. from boarding in the plane the captain has announced that there is some technical issue arises and we are trying to find it out.All the passengers were on their seat for nearly 2 hrs. , till that time the captain was not sure whether he will be able to fly or not. In that situation all the passengers have raised their concern, the reply we all have got was after resolving the issue they will take one more hour for rechecking and confirmation.Normally the flight was supposed to reach at Kuala Lumpur at 6.50 a.m. , due to this delay the expected arrival at Kuala Lumpur late in the afternoon .Which was impacting our scheduled program as we had book our return flight of your Airways on 27th Jan. 2016. So it was of no use to go to Kuala Lumpur and compromise our schedule after spending so much money and wasting time for nothing .Hence I have decided not to travel.Secondly, while we were in the flight waiting, the flight was full of mosquitos and No one have bothered to take any precaution.I have never experienced such pathetic situation in my traveling time.Hence want to inform you that the money we have lost it is your moral and professional duty to return our all tickets money spent. Regards , Yatin Ayare +91 9820422343

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01 February 2016 10:02:00 Guest

My flight is around the corner but i cant web check in what should i do?? I also wanna ask about the baggage issit from Kuala Lumpur to Kuching also free 30kg Baggage? Or only the selected area?

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01 February 2016 07:02:00 Guest

My kids first name is.quite long muhammad ikmal syakirin ..not enough space...what should I write

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30 January 2016 06:01:00 Guest

Why i cant do manage booking? My flight is around the corner. Email me asap miera.eqin@gmail.com

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25 January 2016 10:01:00 Guest

Why Malindo suspended the flight from Singapore to Ipoh or Ipoh to Singapore?

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23 January 2016 06:01:00 MOK CHEE HOONG

TO MALINDO MANAGEMENT, I HAD BOK A BUSINESS CLASS ON THE 30TH OF JAN 2016, I NEED TO KNOW HOW TO GET REFUND IF I PLAN TO FLY ON THE 25TH, AND I ALREADY BUY THE TICKET ON THE 25TH. FROM SINGAPORE TO IPOH. THERE IS NO PARTICULAR OF CHANGE OF FLIGHT AND REFUND. THE MANAGE BOOKNG COLUMN IS NO FRIENDLY AND DIFFICULT TO DO OF THE ABOVE CHANGE OR REFUND. THEREFORE I NEED TO BUY A NEW TICKET. IT IS TOO UNFRIENDLY. MY email address is chmok.fyfood@gmail.com and my flight PNR NO : IGOBLI

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19 January 2016 11:01:00 chuchokseng

how to register for manage my booking

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19 January 2016 10:01:00 Guest

Cannot web check in and find my reservation?? What the heck is this... How I'm gonna travel?? Help meee someone

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17 January 2016 08:01:00 PIERRE SOSSON

Hello, I'm trying to make a payment with visa on your website but it doesn't work ! It's for the flight OD308, economy. I tried with two different visas that I'm sure are still ok. What can I do ???

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16 January 2016 05:01:00 Azari

I bought a ticket with Malindo for a return trip between Singapore and Trivandrum (India) via KL and paid for 20Kg of excess luggage for the trip from Singapore to Trivandrum. All payment was done in one go using a credit card. When i went to the airport to checkin on 6th December 2015 i was informed that there is no information in their system for the excess luggage and that i will have to pay for carrying the excess luggage. I decided to drop the excess luggage with a friend since it was about S$30/KG. It has been more than one month since this happened and ever since i have been fighting for a refund of the S$140 paid for the excess luggage. I cannot understand how the excess luggage did not reflect in their system even when the ticket was ok, when all payment was done at the same time. I have been writing emails with all proof attached, calling Malindo customer care many times but all they have to say is that they have forwarded my request to the relevant department and they will revert. No one can commit to any timeline or give me contact details of someone else. It feels like i am begging them for my money when they clearly are at fault. Can somebody let me know if i can raise a compliant with some other agency against Malindo. Kindly respond if you are able to guide me or help me out.

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14 January 2016 09:01:00 Guest

Change my departure date

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14 January 2016 08:01:00 Alex Kiu

Terrible customer service! What's the point having web check-in option that refer you back to counter check-in?

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14 January 2016 06:01:00 Guest

Try to change date for my flights using the website. Fail. Try calling the call centre, no one would not pick up the phone. Have tried calling for so many times. DISAPPOINTED WITH SUCH A LOUSY SERVICE. Why bother having website and call centre. Malindo suckssss

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13 January 2016 08:01:00 Mak Sei Man

Hi, good afternoon.. I would like to request the Tax Invoice for the GST Claim. For your infor, my booking reference number is WAUHYD, ticket number 8162104818537. Kindly email to seiman1112@gmail.com. Thank you. Regards Ms. Mak

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11 January 2016 04:01:00 Aida

How to correct my IC number after I buy the ticket online ?

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11 January 2016 08:01:00 Fathi Aziz

called hundreds times nobody pick up, email after 1 week reply but not answering question.. really2 suck call centre..

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10 January 2016 04:01:00 Guest

why i cannot web check in malindo air

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09 January 2016 08:01:00 Guest

Same here I have been trying to call Malindo air 03-7841 5388 . There seems to be no answer. Why bother have a call centre. Farez.

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08 January 2016 08:01:00 Wilson

Can i book tickets with using singapore nets card?

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08 January 2016 08:01:00 Unhappy customer

So upset service very poor. Allowed checkin online Perth to kl then Singapore on return flight website kept throwing us out and even thou our seats showed as chosen it wouldn't check out stating go to counter. When I approached counter service staff at Singapore airport had no idea they told us you can't do web checkin you just have to wait. Will never fligh with again.

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08 January 2016 04:01:00 Guest

I tried to call Malindo Airlines 03-78415388 several times but no one who serves up almost half an hour.. What's up??? Fauziah Mohd Noor 088-214105 (office)

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06 January 2016 05:01:00 Guest

Past few days until now cant book their flight+hotel package via malindo holidays website. Booking form for credit card expiry 2016 always auto to month january. Try other credit cards with expiry beyond 2016 also not working saying credit card not accepted even after i call my banks and they inform everything is fine on their side. Malindo Air do you want to make sale or not? Working payment system is basic for online business, you should fired those making decision to award to whoever designing your online payment system..it sucks.

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06 January 2016 09:01:00 Guest

I purchased a ticket on 19-Nov-2015 from Malindo Air, and no receipt from them. I officially sent in a request to retrieve the receipt on 2-Dec-2015. But I couldn't get the receipt until 15-Dec-2015. Between this period, they only replied one email only. Therefore, I went to their HQ and request the receipt on 16-Dec-2015, HQ not able to generate the receipt and direct me to send the email to info@malindoair.com and the receptionist promised i will get the reply from Malindo within 24 hours. But unfortunately, I yet to receive any reply from Malindo regarding my request. I need the receipt to do the reimbursement from my company. Without the receipt I can't proved that I purchased the air ticket from Malindo. I tried to send in the incident to Malindo Air Facebook Page as well, but the provided solution is not working. I've revert to Facebook Page and no reply as well. Any other solution to retrieve the tax invoice or e-ticket?

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06 January 2016 07:01:00 Guest

I am trying to book my ticket to kualalumpur. I tried 5-6 times and it fails at loading of citrus payment [bad request error]. really pissed off as this is not first time experience with malindo/citrus pay options. I am frequent flyer. now i have to go with airasia. citrus pay sucks.

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03 January 2016 06:01:00 Guest

wanted to change flights but it will take me upto payment page them payment fails. credit card people said no request is coming from malindo. Basically the date modification is a scam Tried to call malindo customer care hours many days no one picked up call. this is just a great way to loose money...... No response from email either....

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