Malindo Air Discussion

23 January 2017 04:01:00 Guest

IF I DID NOT PRINT OUT MY BOARDING PASS AND THE AIRPORT DOES NOT HAVE KIOSK MACHINE, THEN HOW?

16 January 2017 04:01:00 Guest

what is pnr in refund form?

09 January 2017 12:01:00 au yong tien sing

My booking number: WFBREJ I bought a return flight ticket but I couldn't check in and print for return flight. it's quite urgent as the flight is on tomorrow. Please help

08 January 2017 07:01:00 Tom

Dear Malindo Air, I am writing in complaining about your staff and manager from customer service department of Kuala Lumpur, Malaysia for booking FJWPII. I made this booking for my sister from HCMC to KL but I would like to make a change date flight. There is no option to make any changes in website, then I call customer service at 0378415388 around 5pm on 06 Jan 2017. One of customer service helped me to change flight date but need to make payment RM200. I am ok with fee then she transferred me to payment dept. and let me hold line over 15 mins then hang up. I called back at 5.30pm, Ms SHA from customer service said the PIC of payment dept. will call me back later or next day, or I can make payment at counter in airport. Saturday, 07 Jan 2017 around 12pm I did not receive any call from payment dept, I had to call them back and spoke with 1 lady insisting her to make payment for my changing. She said PIC payment is out for lunch, they will call me back 30mins to 1 hour later. Until 7pm, I also did not receive any calls. I Called back and requested to speak with manager on duty, then Mr JEY- Customer Service Manager on duty informed that payment dept already closed. he will ask Person in charge to call me back 10am Sun morning. I was unhappy and complained him but he acknowledge that he could not do any thing now, just wait them call back. Very good manager right???? Then I confirmed whether I can make payment at check in counter of airport. He said NO, only via call. I complained why Ms Sha- his staff advised me to pay at check in airport counter if no one from payment dept call me back. He said wrong advised. Ok fine. I asked him if tmr nobody call me back as I made few calls but problem unsolved, I have to buy new ticket? He said that PIC will call me back and investigate my calls for delay payment. I kept waiting again until 11am, Sun 08 Jan 2016, nobody called me back. I made a final call again as my sister flight is 4.20pm later. I called then 1 guy answered, I requested to speak with Mr Jey then he hung up my call. Very rude Customer Service.. I called back again and spoke with Ms Shena asking to speak with Mr JEY. She said he is not on duty today and no manager today. I asked her to make payment the booking, She said the flight today so the payment can not proceed, only can pay at the check in counter. I asked again sure for this information as Mr Jey said can not make payment at the counter. She checked and said can as we can pay at check in counter. Now 12.pm KL time, I am praying that my sister can pay at check in counter later. This is my last booking with Malindo Air and I hope all of passengers shall NOT book MALINDO Air if you don't want to get troubles as me. God blessed Malindo Air. Tommy

07 January 2017 10:01:00 Lies Banowati

Herewith, I already pay for tickets Bandung to Kuala Lumpur flights with flight code OD313, Date: Thu, 09 Feb 2017 and Kuala Lumpur to Phuket with flight code OD540 , Date: Thu, February 9, 2017. Airline booking code is OYTLYV. But there is a mistake in typing name of Raya Mustikaraya and supposed to Raya Mustiraya. I beg to be able corrected and notified as soon as possible Thank you for your attention.

06 January 2017 06:01:00 muhammed shajeer

Malindo air very good service for malaysia.no same other one air traveles.because very cheap rate for any classes...good service and communications and happy journey

03 January 2017 02:01:00 Guest

Malindo is the worst. Do not fly with this airline. They are not only low-cost, but also low-class down to the Earth

31 December 2016 02:12:00 Guest

how i need do web chebk-in? can reply ASAPPPPP

28 December 2016 01:12:00 sagb8

Guest : Hello I wanted try a check in and they was text me: We did not find your reservation. Please verify your search criteria and try again. Im going this thursday. from Kuala lumpur to Perth with you company and from Prague-to Kuala with turkish air. Can you help me? Please Thank yoou so much did you get any answer? im facing the same

28 December 2016 01:12:00 sagb8

how do i web check in?

24 December 2016 05:12:00 Guest

Guest : klia 1 . cause they considered themselves as a fully service airlines not low cost courier as air asia Malindo departure from kl is it klia 1 or klia 2

22 December 2016 07:12:00 Ramesh

Hi, I would like to change my travel date for my promo ticket from Singapore to TRZ so may I know the applicable fees for change date.

18 December 2016 10:12:00 c.ragupathy

dear sir/ mdm c/o malindo airlines i would to change my return travel date from bangkok pls advise on how to change this dec rgds ragu

15 December 2016 07:12:00 Guest

reissue code please

13 December 2016 11:12:00 Gio

I have the delay letter but it only stated the flight has been delayed due to late arrival, but never stated the specific reason and hence my insurance company does not accept it. and now I tried to call customer care, they just asked me to email, i have emailed but doubt they will reply the email

13 December 2016 06:12:00 emma

I booked in Bclass but I want to cancel on xtra baggage payment.firstly I thought I needed n eventually I don't now.can be done?

12 December 2016 09:12:00 Guest

Bad Web Check in Experience, most of the time having issue in web check in....now return trip can't web check in even though within 48 hours....

10 December 2016 05:12:00 Guest

I accidentally close my tab during proceed to payment. Then I logged in back my malindo air account to booked the flight and proceed to payment, it said they have same booked information and if im proceed this i will be charge twice. I dont want to be charge twice. So what can I do?

06 December 2016 11:12:00 Guest

Malindo departure from kl is it klia 1 or klia 2

03 December 2016 03:12:00 Guest

unable to check in return flight

26 November 2016 12:11:00 Guest

Guest : Error: Flight itinerary details not found, this might be a CANCELLED/MODIFIED booking. Please verify. I need to change the date of my journey. How do I change the date of my itinerary?me too, then how to solve this issue?

26 November 2016 10:11:00 Guest

Why just now i buy the flight ticket already paid but i didnt receive the receipt

23 November 2016 05:11:00 Guest

Can I check in at the counter 1 day earlier before the departure to take my boarding pass

21 November 2016 06:11:00 Nik

Bought flight ticket today for next month , but need to change to another day, how much is the charge?

19 November 2016 08:11:00 Guest

Error: Flight itinerary details not found, this might be a CANCELLED/MODIFIED booking. Please verify. I need to change the date of my journey. How do I change the date of my itinerary?

18 November 2016 06:11:00 Guest

Guest : most stupid airlines website , have to refresh again and again . and the system change the first to last name. eventhough firefly more expensive , but it have a good booking website n faster too. why u like this malindo ? Guest : This is the worst experience I met with Malindo. What a bad service and system of Malindo. Earlier I try to change my flight, called the call centre for few days and emailed the customer care for the problem, but forever doesn't receive response. Now, I try to check in my flight which is within 48 hours. However, I couldn't check in for my return flight. It keeps appearing the check in for my departure flight. I tried called their call centre for quite several times and FINALLY I got someone to speak too. UNFORTUNATELY, the officer told me I only able to check in for my return flight after my departure flight, even my return flight is within 48 hours. The reason that I have to check in before I depart as I couldn't access to a printer and I do not need to go to airport earlier for the check in or print at counter. This is the advantage of web check in by convenient the customers and reduce the queues of counters in airport. However, I don't understand Malindo has such a stupid system that bring a lot inconvenience to the customers. So far, this is the only airline company that has such system and only can be checked in within 48 hours. Please improve your system for the long term service to serve your customers better. AND the manpower of your call centre that always nobody picking up the calls. After this experience, I would always consider twice before book with Malindo. It will no longer be my first choice. having the same isssue here! Try to check in for return flight was unable to do so...althought my flight will be tomorrow within 48hours...need to rush to airport and check in for return flight...please do make some chnages here MALINDO?

17 November 2016 11:11:00 ida 0138001479

i already made payment of tickets i book on last month. but i think to change the time fight only. can i change? how much the fee? i can, what i need to do?

16 November 2016 10:11:00 Guest

Would like to ask that can I purchase air ticket without passport no. Will fill later.

14 November 2016 07:11:00 Guest

Hello I wanted try a check in and they was text me: We did not find your reservation. Please verify your search criteria and try again. Im going this thursday. from Kuala lumpur to Perth with you company and from Prague-to Kuala with turkish air. Can you help me? Please Thank yoou so much

12 November 2016 01:11:00 Guest

most stupid airlines website , have to refresh again and again . and the system change the first to last name. eventhough firefly more expensive , but it have a good booking website n faster too. why u like this malindo ?

09 November 2016 08:11:00 Johnny

What cant i retrieve my booking detail? i got the PNR, it shows error in retrieving. please assist!

08 November 2016 06:11:00 Arif

I have booked my tickets to Bali on 1st of Jan and now I want to change it to 28 dec...is there any way I can change my tickets date..

07 November 2016 07:11:00 Guest

I called up Malindo Contact number for economy class and was put on hold for more than two hours! Subsequently I called the Business Class number and was attended promptly. However a subsequent call was very rudely handled by a Yana who refused to give me her full name but kept harassing me for the name of the person who previously spoke to me. She refused to make changes to my ticket for economy class although the previous person agreed to do it. She refused to pass me to her team leader and finally put me on hold. What a rude person!

06 November 2016 05:11:00 Guest

Guest : NADIA : hidayat : i just booked throught traveloka website, but unable to retrieve my booking on malindo website..how this could happened? ME TOO!! THEM HOW ? :( Hello there, same here :( I booked my KL-Delhi trip from traveloka.com 2 days ago and got the PNR already. Then when I tried to check it on Malindo Air web it couldn't be retrieved. I contacted Malindo Air help care by email, but haven't got any answer yet..

03 November 2016 11:11:00 SEVA VENGETARAMAN

Dear Sir / Madam Kindly Resend my booking itinerary to my below email. Email : smwtrvl188@yahoo.com thanks & regar4ds

31 October 2016 06:10:00 Guest

Dear Malindo, Hi, can I request a copy of tax invoice of travel Insurance for the air ticket booking "JCKVRI". I need the tax invoice of travel insurance under my company name instead of my house address. Please send to my email address at " tanci870914@gmail.com ". Thank you

29 October 2016 12:10:00 Guest

NADIA : hidayat : i just booked throught traveloka website, but unable to retrieve my booking on malindo website..how this could happened? ME TOO!! THEM HOW ? :(

26 October 2016 01:10:00 Guest

I failed calling them too...

26 October 2016 06:10:00 Vivekan MGS

I travelled 3 times with Malindo but none of these reflecting my Malindo Miles (Frequent flyer program). Try calling the call centre, no one would not pick up the phone. Have tried calling for so many times. DISAPPOINTED WITH SUCH A LOUSY SERVICE. Why bother having website and call centre.

26 October 2016 02:10:00 Guest

No one picks phone cannot change booking under manage my booking as error massage : Flight itinerary details not found, this might be a CANCELLED/MODIFIED booking. Please verify.

24 October 2016 03:10:00 Guest

Hi. Why I can't check in online? The system said we did not find your reservation. I already booked and paid for my ticket and the payment status was successful. My PNR is LTATSN. Please upgrade your system. We pay for our ticket but we get nothing. I need to fly tomorrow but still the same.

20 October 2016 02:10:00 Guest

Sirajul Amin : I already book and confirm my ticket. But why I cannot check in online? System said that we did not find your reservation.. Please help me. Reservation Confirm by Malindo directly by e-mail but still cant find reservation online: PNR is: TCEBSM, My Email is: sirajul.amin@gmail.com The web checkin only can be done within 48 hours from your departure date. Thanks.

18 October 2016 06:10:00 Guest

I am trying to book a flight. but the website is not accepting my credit cars I don't now why? I have tryed 2 cards already

17 October 2016 04:10:00 Guest

I am malaysian trying to book oneway ticket from Tiruchirapallyto KL but its not accepting credit card payment. Please help,

16 October 2016 07:10:00 Guest

Do they accept an international bank cards when purchasing the flight tickets? I have an european bank, both debit and credit card, and I'm buying the ticket from malaysia. But the system won't accept my cards :(( Anyone know why?

14 October 2016 10:10:00 Guest

This is the worst experience I met with Malindo. What a bad service and system of Malindo. Earlier I try to change my flight, called the call centre for few days and emailed the customer care for the problem, but forever doesn't receive response. Now, I try to check in my flight which is within 48 hours. However, I couldn't check in for my return flight. It keeps appearing the check in for my departure flight. I tried called their call centre for quite several times and FINALLY I got someone to speak too. UNFORTUNATELY, the officer told me I only able to check in for my return flight after my departure flight, even my return flight is within 48 hours. The reason that I have to check in before I depart as I couldn't access to a printer and I do not need to go to airport earlier for the check in or print at counter. This is the advantage of web check in by convenient the customers and reduce the queues of counters in airport. However, I don't understand Malindo has such a stupid system that bring a lot inconvenience to the customers. So far, this is the only airline company that has such system and only can be checked in within 48 hours. Please improve your system for the long term service to serve your customers better. AND the manpower of your call centre that always nobody picking up the calls. After this experience, I would always consider twice before book with Malindo. It will no longer be my first choice.

14 October 2016 08:10:00 Sirajul Amin

I already book and confirm my ticket. But why I cannot check in online? System said that we did not find your reservation.. Please help me. Reservation Confirm by Malindo directly by e-mail but still cant find reservation online: PNR is: TCEBSM, My Email is: sirajul.amin@gmail.com

13 October 2016 04:10:00 Nursyazwanie

I already book my ticket. But why I cannot check in online? System said that we did not find your reservation.. Please help me.

07 October 2016 03:10:00 mr javed mubeen

I want to see my ticket

04 October 2016 04:10:00 Norlina

How can i amend wrong spelling name in my booking