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TAME Linea Aerea del Ecuador Discussion

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Messages 1 - 21 of 41
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11 January 2018 Guest

Well over 5 days after I sent a missing baggage email to Tame and still no response. They do not care.

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06 January 2018 James Weidel

I arrived on flight 550 from Quito to JFK on January 4, 2018. You did unload the luggage from the plane and I cannot contact a live person. I WANT MY LUGGAGE!

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18 November 2017 Guest

I have trying to get to you website and its not working,is there a problem with the airlines

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06 September 2017 Guest

I HAVE NEVER ENCOUNTERED SUCH A HORRIBLE AIRLINE. The employees are incompetent and the customer service is beyond disgusting. I had a flight to Quito from Peru on August 21st and arrived 3 hours prior to my flight. I did not realize that the wifi only allowed for 30 minutes before booting you off. I noticed the line was not moving and approached two of the workers that were laughing and chatting. They told me not to worry to just wait in line. 90 minutes before the flight departure I approached them again and they said to me to go back to the line. Once I got closer the same male Louis asked to see my ticket out of Quito I said I did not have a physical copy but had a screenshot on my phone and produced it but he said the booking reference was cut off so that was not acceptable. I produced my other physical tickets onward Colombia to Honduras to Toronto and he said that would be fine. He disappeared for nearly 20 minutes than when I was at the counter he reappeared and ignored me. The woman told me the flight was full. There were over 25 people that were on a list that were not able to board the flight and were apparently taken to a Sheraton Hotel. I had tickets to the Galapagos departing early on the 23rd of August. As I explained that to the Manager she walked away and than only conversed with people that spoke fluent Spanish. When I tried to speak to Louis again he pretended he did not understand English. I was told by another employee to buy another ticket because I wont likely board the flight tomorrow either because of how many people are on standby. I tried to speak to the Manager again but was told to go through the office in Quito for the refund they are not customer service simply security for TAME. I have been trying to get my refund for over 2 weeks and am being ignored! #tame #tameecuador@tameecuador DO NOT BOOK WITH TAME Avianca, Star Peru nd LATAM are all far better carriers that understand the meaning of customer service.

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22 August 2017 LeeAnn_M_D

A horrendous experience with Tame forces me to leave this review as a warning to other travelers to avoid flying Tame if possible. Do not expect any standard level of customer service, especially if the airline is at fault. Long story short, we had confirmed round-trip tickets that we were denied access to use, and in the end, forced to pay an additional $1,000+/person to continue our trip as planned. On the 1st leg, they closed their check-in desk (as in, there were ZERO Tame employees to be found at all in both the international + national terminal floors at the airport) so we could not check-in, although the flight was not due to depart for another hour and a half. On the return leg, they cancelled our tickets although we were explicitly instructed by their staff (we went directly to their personnel office after the disaster of the 1st leg) that our return seats were secured although we were forced to miss the 1st leg of our flight. To get on our flight, we had to re-purchase our own seats (that they eventually released) at the cost of an additional ticket fare, and then were informed they could not let us on the plane because it was too late to check-in (since we had to deal with their customer service in person + on the phone for 1.5+ hours, trying to resolve this situation). We finally convinced a sympathetic service employee to let us on the flight, who then discovered that customer service sold us new tickets for the wrong date (2 weeks later). I could have accepted this ridiculous bureaucratic system and poor service, but became incensed when we hit the tipping point of this entire fiasco (this is AFTER being denied our seats, given the run around with customer service, being denied access to speak with a supervisor, forced to buy new tickets, being issued wrong tickets, losing a day of vacation, etc.)--another group of foreign travelers showed up 35 minutes before departure and they were let on with no issues, delays, or additional fees/surcharges (unlike both legs of our trip). It became clear that my travel companions and I were being treated in a discriminatory nature, to the point where it cost us a day+ of undue stress AND an additional $3,000.00+ to proceed with our itinerary.

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17 May 2017 Guest

Guest : This is the worst airlines I have travelled in. I have been almost all over the world and thus far Tame is the worst airline. They are rude to their customers, they don't accommodate the customer's needs and to top it all off, they change flight schedules without informing their customers. I, on a personal note, have been trying to reach their headquarters in Quito for the past hour re-dialing every 2 minutes with no answer or hope to speaking with a human being. It is a shame that such a beautiful Country is destined to have such a poor airline. They had the same issue when Ecuatoriana was in business. What a shame. Ahh you were also around for the Ecuatoriana days. Same incompetent staff (admin and counter) that jumps to the next airline after former goes out of business.

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09 May 2017 Guest

When did the Sunday flights from Cuenca to Quito.c mid day change to an early morning ? Travel company saying late change means I get to spend my last day of my trip sitting around Quito airport for c 10 hours

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01 May 2017 Joan

Was flight 550 to JFK arrival 8am today cancelled? Was it rescheduled?

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01 May 2017 Joan

Can you tell me if Flight 550 to JFK scheduled to land at 8am today was cancelled or did it land?

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21 February 2017 Guest

how do I find the booking code for TAME

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06 May 2016 Guest

This is the worst airlines I have travelled in. I have been almost all over the world and thus far Tame is the worst airline. They are rude to their customers, they don't accommodate the customer's needs and to top it all off, they change flight schedules without informing their customers. I, on a personal note, have been trying to reach their headquarters in Quito for the past hour re-dialing every 2 minutes with no answer or hope to speaking with a human being. It is a shame that such a beautiful Country is destined to have such a poor airline. They had the same issue when Ecuatoriana was in business. What a shame.

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30 December 2015 Rosemary gilberto

Thru no fault of my own but due to state of emergency by president of ecuador I postponed my trip tame refused to refund my 10060.00 and also refused my request to change the itinerary so I could use my tickets at a later date called and wrote dozens of emails. I have never dealt with a company with such heartless punitive business practices.

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01 November 2015 VP

I BOUGHT AND PAID FOR A TICKET FROM MANTA TO FLORIDA FLIGHT 130 TO QUITO THEN FLIGHT 193 TO GUAYAQUIL THEN LAST FLIGHT FROM GUAYAQUIL TO FLORIDA FLIGHT 566. WE MISSED OUR FLIGHT TO QUITO SO WE TOOK A BUS TO GUAYAQUIL TO CATCH FLIGHT 566 THE ONE THAT I BOOKED AND PAID FOR. WE WERE TOLD WE HAD TO REBOOK BECAUSE OUR OTHER FLIGHTS WERE CANCELLED BY TAME AND AT AN ADDITIONAL COST OF $ 536.90. IF I PAID FOR 2 SEATS ON A FLIGHT AND IF I DON'T USE THEM THAT IS UP TO ME THE AIRLINE SHOULD NOT TAKE IT UPON THEM SELVES TO CANCEL ALL MY FLIGHTS AND THEN ASK ME TO PAY MORE TO GET THEM BACK.

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04 October 2015 YFC Aviation

Dear Tame Team, We have interest in TAME CARGO. Appreciate please share contact detail of commercial Manager - Cargo Brgds YFC Aviation

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15 June 2015 Deralm

They are crooks and prejudice. They only ask foreigners to weigh their carry on bags to charge you extra. This is something they commonly refer to the "Gringo Factor". That is ALL foreigners. Don't bother contacting TAME because they do not want to here from you even if you have evidence. Fly LAN...

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30 April 2015 Michele French

Tame baggage-handlers are thieves! I was on the April 1, 2015 Flight 0149, Quito to Loja. I was told my backpack was overweight so I had to check it. I removed what valuables I could think of before checking it for the one-hour flight. The next morning I realized my blue mini Maglight, brand-new Apple ear buds, and my iPod Classic 120GB were missing. I spoke the the airline, "I'm sorry, but we are not responsible for electronics." Typical corporate BS. You would think a company would like to know that they employ thieves...not Tame

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09 April 2015 Guest

Booked return flights Quito to Lago Agrio in February. They advised me by phone a few weeks beforehand to UK (my home) & email, that outward flight was cancelled & offered flight previous day, or 9 hours later same day & to let them know. (They only have 2 flights each day in each direction). Neither flight worked with my itinerary as I arrived too late to Quito for the day before, & was joining a group which departed in the morning in Lago Agrio. They said they would refund the outward part of the fare if I applied with an email to their refunds department, which I did. Despite 3 emails as follow-up, they have neither contacted me nor refunded the money to my bank, for which I supplied details. Do they belong to any international airline body to which I can complain?

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24 March 2015 Guest

I would like to know baggage weight allow for international flights

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22 March 2015 Ann from Canada

We had a confirmed flight with Tame (Quito to Lima) as part of a one month vacation. Through pure luck, we checked the our extensive itinerary before our vacation and found that Tame no longer flies that route on the day they sold us the ticket for! Neither our travel agent nor we were advised of the change. If we hadn't found the cancellation ourselves we would have been left in a foreign country waiting for a 6am flight that doesn't exist. Tame said they would fly us on one of the days they still cover that route, but those days are no good for us because of other confirmed and paid for tours/flights. Tame refuses any refund or compensation, which is absolutely outrageous and we are helpless to do anything but complain from Canada! We had no choice but to purchase two more tickets with another airline and at a higher price for a day later, lose a day in Peru and lose a booking in our chosen hotel in Arequipa. Like other people - we're amazed that this airline is permitted to stay in business.

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08 January 2015 Guest

Worst experience ever & do NOT recommend this airlines to anyone. I traveled to Guayaquil Ecuador on Dec. 24th and abided to the 2 luggage max policy of 50 lbs. each. When I reached my final destination, Guayaquil none of my luggage had arrived, they stayed in Quito. Practically the whole flight was missing either 1 or both their luggages. I filed a report at their so called "customer service" desk with two workers saying totally different things to each passenger. When I started my report I had to describe my luggage - lines, letters, color & brand. Mind you at that moment all I remembered was black and blue not a brand. I was so upset because after reaching Guayaquil on Xmas Eve I still had to travel about 3 hours 1/2 to Manta. Tame employee said my luggage would be sent to Manta the next day fr om Quito. He gave me 2 #'s to call in Guayaquil regarding my luggage. I left all my contact numbers and even the hotel I was staying at. I called everyday, multiple times & no one ever answered. I went to Manta Airport twice and was told only 1 person handles luggage recovery/lost. I went twice and only on Dec 29th I was told to speak to a head manager Antonio Basurto who did not give me the time of day. The workers at the window said don't * your time calling Guayaquil no one ever answers. Sometimes luggage are totally lost. I never heard workers talk awful things about the company they work for. Finally, after I just lost it, another man by the name of Luis Moscoso said I had to file a report again so he can start to look for my luggage and asked me to call at 12 noon on Dec 29th. My luggage was found & was still in Guayaquil. He promised to have my luggage shipped to Manta by 8pm. So I was to call between 5-6 pm to confirm it was shipped. When I called again of course my luggage was not shipped & was told to pick it up in Guayaquil 3 1/2 hours again. I rented a car and went on my way. When I got to Guayaquil Airport I was told all the workers had left for the day. After speaking to security he allowed me to go to the Tame office on the 3floor. When I get there only 1 worker on the floor tells me you are on the wrong floor go to 2nd floor-lost luggage. I go to 2nd floor sure enough I see both my luggage thrown to the side of the hallway with a whole sleu of luggages. I proceed to the office and say I came to pick up my luggage, 2 workers there say what's your name. I give them my name and they both say no luggage here with that name. You got to be kidding me I just saw my luggage outside of this office. So calmly they say oh ok take your luggage & give me the copy of the report you filed. Really I didn't have my clothes, personal hygiene items for 5 days. Had to make unnecessary purchases, pay to use a car round trip to Guayaquil, gas and this person says sorry. Wh ere's my reimbursement for all these days. I have traveled many times to different places Tame has the WORST customer service ever. My trip was suppose to last 9 days, I spent 5 days trying to track my luggage. NEVER fly with TAME, use LAN even though its a bit more expensive.

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30 December 2014 Dawn Pfarr

My son and I flew on Tame flight 315 on December 18th fr om Quito to Guayaquil. Avianca moved us from their canceled flight to Tame because they had canceled all of their flights. Our baggage was not transferred to our Tame flight and did not arrive in Guayaquil. We did not hear from any Tame representatives for the 4 days that my son and I were in Salinas, but we were told that Tame would send our luggage to us in Salinas. They did not follow through with that promise. I tried every day to call Tame to get a representative on the phone to tell us wh ere our luggage is. My son (who flew in from the US) and I were in Sainas with no clothes, toiletries, medicine, etc. Of course I will be filing a report with the Better Business Bureau, Consumer Reports Online, and forum.airlines-inform.com Airline and Airport Discussion Forum I was at the Tame office in Quito today and I was connected to an a customer service agent named Carmen Moreno. After we discussed what had happened and about the report that was filed at the Guayaquil airport she told me she would call me back in 10 minutes. I never heard back from her! How is this even acceptable customer service? This is the 4th time a Tame agent has done that to me. This is negligent and incompetent, not to mention incomprehensible customer service. I expect to hear from an agent asap. The baggage tag numbers are 930497 and 930527(tags from Avianca) . A Tame agent in Guayaquil filled out a reporte de irregularidades (see attached documents). Her name is Majose Franco. I would like a Tame agent to get in touch with me ASAP and let me know how to start the required process for compensation per Attached Tame policies for our lost luggage and time. The reciepts are attached. Thank you. Dawn Marie Pfarr (CNT) 0996582699 Quito, Ecuador

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