Tame is an absolutely unprofessional and untrustworthy airline, absolutely not credible. I had bought a ticket from Quito to Galapagos to fly with them on March 4th. However, as I broke my leg on January 18th I had to cancel my travel to Ecuador. I asked them to cancel my ticket on January 26 and enquired about a possible refund. No response. After this I tried again four times, January 29 and 31, 9 February and 20 February. I tried in English,I tried in Spanish. Finally, on January 29, I received a response: 'Tame' Respuesta automática: Inquiry about possible ticket cancellation Inbox R Reembolsos Tame (TAME EP) to me 29 Jan Details Estimado Cliente, Reciba un cordial saludo de quienes hacemos TAME E.P. Se ha recibido una solicitud desde su correo electrónico, la cual será atendida por un funcionario del área de Reembolsos para el trámite respectivo. Para una pronta atención, agradecemos verificar el cumplimiento de la documentación necesaria como requisitos para su solicitud: EN REEMBOLSOS DE COMPRA EN EFECTIVO: • Carta del cliente con la solicitud del rembolso (incluyendo números de boletos). • Copia de cédula (documento de identificación) del beneficiario. • Formulario de transferencia bancaria. EN REEMBOLSOS POR COMPRA EN TARJETA DE CREDITO** (en Punto de Venta TAME): • Carta del cliente con la solicitud del reembolso (incluyendo números de boletos). • Copia de cédula (o documento de identificación) del tarjeta-habiente. • Copia de la tarjeta de crédito (parte frontal que permita verificar la numeración de la tarjeta). • **Si su compra fue realizada en una Agencia de Viajes, el trámite de reembolsos debe realizarlo directamente en la agencia emisora del boleto. Saludos cordiales, Reembolsos TAME EP Gerencia de Finanzas Teléfono: (593) 3966 300 ext.20270/20194 Correo: email@example.com Página Web: www.tame.com.ec HORARIO DE ATENCIÓN : 8:30 A 17:00 DE LUNES A VIERNES "Cuidemos el Medio Ambiente, por favor, no imprima este correo electrónico si no es necesario. En caso de ser obligatorio emplee papel reutilizado el que esté impreso por la otra cara." I handed in all required items and still never got a response again. I hadn't booked via an agent, but directly through their website. If I will go to Ecuador once my leg is healed, I will definitely avoid flying with this * company.
I always traveling and these time my friend recommends me these airline Tame , we traveling 9 people in my family from New York to Lima and when with pick up the suitcases they Disappeared 2 suitcases the more expensive ones , I claim and Mr Benavides in peru from tame airline took my suitcases tickets when inside and come out after 15 minutes with one less ticket . Never recommend to nobody these company the manager the , company president company are the worse , until now they don’t know were is my suitcases , my next Estel is report to the police and to the news because I work very hard to buy my belongings. VERY Disappointed
Well over 5 days after I sent a missing baggage email to Tame and still no response. They do not care.
I arrived on flight 550 from Quito to JFK on January 4, 2018. You did unload the luggage from the plane and I cannot contact a live person. I WANT MY LUGGAGE!
I have trying to get to you website and it’s not working,is there a problem with the airlines
I HAVE NEVER ENCOUNTERED SUCH A HORRIBLE AIRLINE. The employees are incompetent and the customer service is beyond disgusting. I had a flight to Quito from Peru on August 21st and arrived 3 hours prior to my flight. I did not realize that the wifi only allowed for 30 minutes before booting you off. I noticed the line was not moving and approached two of the workers that were laughing and chatting. They told me not to worry to just wait in line. 90 minutes before the flight departure I approached them again and they said to me to go back to the line. Once I got closer the same male Louis asked to see my ticket out of Quito I said I did not have a physical copy but had a screenshot on my phone and produced it but he said the booking reference was cut off so that was not acceptable. I produced my other physical tickets onward Colombia to Honduras to Toronto and he said that would be fine. He disappeared for nearly 20 minutes than when I was at the counter he reappeared and ignored me. The woman told me the flight was full. There were over 25 people that were on a list that were not able to board the flight and were apparently taken to a Sheraton Hotel. I had tickets to the Galapagos departing early on the 23rd of August. As I explained that to the Manager she walked away and than only conversed with people that spoke fluent Spanish. When I tried to speak to Louis again he pretended he did not understand English. I was told by another employee to buy another ticket because I wont likely board the flight tomorrow either because of how many people are on standby. I tried to speak to the Manager again but was told to go through the office in Quito for the refund they are not customer service simply security for TAME. I have been trying to get my refund for over 2 weeks and am being ignored! #tame #tameecuador @tameecuador DO NOT BOOK WITH TAME Avianca, Star Peru nd LATAM are all far better carriers that understand the meaning of customer service.
A horrendous experience with Tame forces me to leave this review as a warning to other travelers to avoid flying Tame if possible. Do not expect any standard level of customer service, especially if the airline is at fault. Long story short, we had confirmed round-trip tickets that we were denied access to use, and in the end, forced to pay an additional $1,000+/person to continue our trip as planned. On the 1st leg, they closed their check-in desk (as in, there were ZERO Tame employees to be found at all in both the international + national terminal floors at the airport) so we could not check-in, although the flight was not due to depart for another hour and a half. On the return leg, they cancelled our tickets although we were explicitly instructed by their staff (we went directly to their personnel office after the disaster of the 1st leg) that our return seats were secured although we were forced to miss the 1st leg of our flight. To get on our flight, we had to re-purchase our own seats (that they eventually released) at the cost of an additional ticket fare, and then were informed they could not let us on the plane because it was too late to check-in (since we had to deal with their customer service in person + on the phone for 1.5+ hours, trying to resolve this situation). We finally convinced a sympathetic service employee to let us on the flight, who then discovered that customer service sold us new tickets for the wrong date (2 weeks later). I could have accepted this ridiculous bureaucratic system and poor service, but became incensed when we hit the tipping point of this entire fiasco (this is AFTER being denied our seats, given the run around with customer service, being denied access to speak with a supervisor, forced to buy new tickets, being issued wrong tickets, losing a day of vacation, etc.)--another group of foreign travelers showed up 35 minutes before departure and they were let on with no issues, delays, or additional fees/surcharges (unlike both legs of our trip). It became clear that my travel companions and I were being treated in a discriminatory nature, to the point where it cost us a day+ of undue stress AND an additional $3,000.00+ to proceed with our itinerary.
Guest : This is the worst airlines I have travelled in. I have been almost all over the world and thus far Tame is the worst airline. They are rude to their customers, they don't accommodate the customer's needs and to top it all off, they change flight schedules without informing their customers. I, on a personal note, have been trying to reach their headquarters in Quito for the past hour re-dialing every 2 minutes with no answer or hope to speaking with a human being. It is a shame that such a beautiful Country is destined to have such a poor airline. They had the same issue when Ecuatoriana was in business. What a shame. Ahh you were also around for the Ecuatoriana days. Same incompetent staff (admin and counter) that jumps to the next airline after former goes out of business.
When did the Sunday flights from Cuenca to Quito.c mid day change to an early morning ? Travel company saying late change means I get to spend my last day of my trip sitting around Quito airport for c 10 hours
Was flight 550 to JFK arrival 8am today cancelled? Was it rescheduled?
Can you tell me if Flight 550 to JFK scheduled to land at 8am today was cancelled or did it land?
how do I find the booking code for TAME
This is the worst airlines I have travelled in. I have been almost all over the world and thus far Tame is the worst airline. They are rude to their customers, they don't accommodate the customer's needs and to top it all off, they change flight schedules without informing their customers. I, on a personal note, have been trying to reach their headquarters in Quito for the past hour re-dialing every 2 minutes with no answer or hope to speaking with a human being. It is a shame that such a beautiful Country is destined to have such a poor airline. They had the same issue when Ecuatoriana was in business. What a shame.
Thru no fault of my own but due to state of emergency by president of ecuador I postponed my trip tame refused to refund my 10060.00 and also refused my request to change the itinerary so I could use my tickets at a later date called and wrote dozens of emails. I have never dealt with a company with such heartless punitive business practices.
I BOUGHT AND PAID FOR A TICKET FROM MANTA TO FLORIDA FLIGHT 130 TO QUITO THEN FLIGHT 193 TO GUAYAQUIL THEN LAST FLIGHT FROM GUAYAQUIL TO FLORIDA FLIGHT 566. WE MISSED OUR FLIGHT TO QUITO SO WE TOOK A BUS TO GUAYAQUIL TO CATCH FLIGHT 566 THE ONE THAT I BOOKED AND PAID FOR. WE WERE TOLD WE HAD TO REBOOK BECAUSE OUR OTHER FLIGHTS WERE CANCELLED BY TAME AND AT AN ADDITIONAL COST OF $ 536.90. IF I PAID FOR 2 SEATS ON A FLIGHT AND IF I DON'T USE THEM THAT IS UP TO ME THE AIRLINE SHOULD NOT TAKE IT UPON THEM SELVES TO CANCEL ALL MY FLIGHTS AND THEN ASK ME TO PAY MORE TO GET THEM BACK.
Dear Tame Team, We have interest in TAME CARGO. Appreciate please share contact detail of commercial Manager - Cargo Brgds YFC Aviation
They are crooks and prejudice. They only ask foreigners to weigh their carry on bags to charge you extra. This is something they commonly refer to the "Gringo Factor". That is ALL foreigners. Don't bother contacting TAME because they do not want to here from you even if you have evidence. Fly LAN...
Tame baggage-handlers are thieves! I was on the April 1, 2015 Flight 0149, Quito to Loja. I was told my backpack was overweight so I had to check it. I removed what valuables I could think of before checking it for the one-hour flight. The next morning I realized my blue mini Maglight, brand-new Apple ear buds, and my iPod Classic 120GB were missing. I spoke the the airline, "I'm sorry, but we are not responsible for electronics." Typical corporate BS. You would think a company would like to know that they employ thieves...not Tame
Booked return flights Quito to Lago Agrio in February. They advised me by phone a few weeks beforehand to UK (my home) & email, that outward flight was cancelled & offered flight previous day, or 9 hours later same day & to let them know. (They only have 2 flights each day in each direction). Neither flight worked with my itinerary as I arrived too late to Quito for the day before, & was joining a group which departed in the morning in Lago Agrio. They said they would refund the outward part of the fare if I applied with an email to their refunds department, which I did. Despite 3 emails as follow-up, they have neither contacted me nor refunded the money to my bank, for which I supplied details. Do they belong to any international airline body to which I can complain?
I would like to know baggage weight allow for international flights
We had a confirmed flight with Tame (Quito to Lima) as part of a one month vacation. Through pure luck, we checked the our extensive itinerary before our vacation and found that Tame no longer flies that route on the day they sold us the ticket for! Neither our travel agent nor we were advised of the change. If we hadn't found the cancellation ourselves we would have been left in a foreign country waiting for a 6am flight that doesn't exist. Tame said they would fly us on one of the days they still cover that route, but those days are no good for us because of other confirmed and paid for tours/flights. Tame refuses any refund or compensation, which is absolutely outrageous and we are helpless to do anything but complain from Canada! We had no choice but to purchase two more tickets with another airline and at a higher price for a day later, lose a day in Peru and lose a booking in our chosen hotel in Arequipa. Like other people - we're amazed that this airline is permitted to stay in business.
Worst experience ever & do NOT recommend this airlines to anyone. I traveled to Guayaquil Ecuador on Dec. 24th and abided to the 2 luggage max policy of 50 lbs. each. When I reached my final destination, Guayaquil none of my luggage had arrived, they stayed in Quito. Practically the whole flight was missing either 1 or both their luggages. I filed a report at their so called "customer service" desk with two workers saying totally different things to each passenger. When I started my report I had to describe my luggage - lines, letters, color & brand. Mind you at that moment all I remembered was black and blue not a brand. I was so upset because after reaching Guayaquil on Xmas Eve I still had to travel about 3 hours 1/2 to Manta. Tame employee said my luggage would be sent to Manta the next day fr om Quito. He gave me 2 #'s to call in Guayaquil regarding my luggage. I left all my contact numbers and even the hotel I was staying at. I called everyday, multiple times & no one ever answered. I went to Manta Airport twice and was told only 1 person handles luggage recovery/lost. I went twice and only on Dec 29th I was told to speak to a head manager Antonio Basurto who did not give me the time of day. The workers at the window said don't * your time calling Guayaquil no one ever answers. Sometimes luggage are totally lost. I never heard workers talk awful things about the company they work for. Finally, after I just lost it, another man by the name of Luis Moscoso said I had to file a report again so he can start to look for my luggage and asked me to call at 12 noon on Dec 29th. My luggage was found & was still in Guayaquil. He promised to have my luggage shipped to Manta by 8pm. So I was to call between 5-6 pm to confirm it was shipped. When I called again of course my luggage was not shipped & was told to pick it up in Guayaquil 3 1/2 hours again. I rented a car and went on my way. When I got to Guayaquil Airport I was told all the workers had left for the day. After speaking to security he allowed me to go to the Tame office on the 3floor. When I get there only 1 worker on the floor tells me you are on the wrong floor go to 2nd floor-lost luggage. I go to 2nd floor sure enough I see both my luggage thrown to the side of the hallway with a whole sleu of luggages. I proceed to the office and say I came to pick up my luggage, 2 workers there say what's your name. I give them my name and they both say no luggage here with that name. You got to be kidding me I just saw my luggage outside of this office. So calmly they say oh ok take your luggage & give me the copy of the report you filed. Really I didn't have my clothes, personal hygiene items for 5 days. Had to make unnecessary purchases, pay to use a car round trip to Guayaquil, gas and this person says sorry. Wh ere's my reimbursement for all these days. I have traveled many times to different places Tame has the WORST customer service ever. My trip was suppose to last 9 days, I spent 5 days trying to track my luggage. NEVER fly with TAME, use LAN even though its a bit more expensive.
My son and I flew on Tame flight 315 on December 18th fr om Quito to Guayaquil. Avianca moved us from their canceled flight to Tame because they had canceled all of their flights. Our baggage was not transferred to our Tame flight and did not arrive in Guayaquil. We did not hear from any Tame representatives for the 4 days that my son and I were in Salinas, but we were told that Tame would send our luggage to us in Salinas. They did not follow through with that promise. I tried every day to call Tame to get a representative on the phone to tell us wh ere our luggage is. My son (who flew in from the US) and I were in Sainas with no clothes, toiletries, medicine, etc. Of course I will be filing a report with the Better Business Bureau, Consumer Reports Online, and forum.airlines-inform.com › Airline and Airport Discussion Forum I was at the Tame office in Quito today and I was connected to an a customer service agent named Carmen Moreno. After we discussed what had happened and about the report that was filed at the Guayaquil airport she told me she would call me back in 10 minutes. I never heard back from her! How is this even acceptable customer service? This is the 4th time a Tame agent has done that to me. This is negligent and incompetent, not to mention incomprehensible customer service. I expect to hear from an agent asap. The baggage tag numbers are 930497 and 930527(tags from Avianca) . A Tame agent in Guayaquil filled out a reporte de irregularidades (see attached documents). Her name is Majose Franco. I would like a Tame agent to get in touch with me ASAP and let me know how to start the required process for compensation per Attached Tame policies for our lost luggage and time. The reciepts are attached. Thank you. Dawn Marie Pfarr (CNT) 0996582699 Quito, Ecuador
Guest : Messed up payment on 4 bookings charged for 4 flights no tickets, it took 10 months to sort out the refunds. No prizes for guessing we will never use TAME ever again. how did you finally get your refund? i have been waiting for 6 months.
Dear Tame. I am very disappointed with Tame’s services. I was using the services of Tame airlines on TUESDAY 25 2014, traveling from New York (JOHN F KENNEDY INTL), TERMINAL # 1 at 08:55AM on flight number EQ551 arriving at Quito Ecuador at 3:00pm, with the last destination to Cuenca Azuay. Tame has the responsibility of taking care of our belongings on every single trip now and in the future. We are trusting Tame with our things that we are taking with us. I found that more customers have been having the same problem with Tame airlines like the one we have now. I will try to contact them and I will take the next step with the Aviation Consumer Protection Division airconsumer.ost.dot.gov. about this matter. So how did this happen? The problem was not of my sisters. She was supposed to arrive with her luggage to her final destination after she passed all the customs points. Why didn’t she get the suitcases on time with her on the same plain after her trip? Thanks to TAME for making her vacation wonderful and pleasurable. Do you think we will travel with Tame again? We do not want to have the same problem like this to repeat itself. I do not want to be worrying whether or not someone is going to go thru my luggage and steal something else. I will be contacting the Aviation Consumer Protection Division at airconsumer.ost.dot.gov. Regards,
I NEVER EVER RECOMMEND THIS AIRLINE, IT'S THE WORST !!!! MY SUITCASES NEVER ARRIVED !!!! THEY NEVER TOLD US THAT WHEN WE TOOK THE FLIGHT IN NY. THEY WANTED ME TO TAKE THE FLY 5551 INSTEAD OF 551. THE FLY WAS DIVIDED. WHY USA ALOUD THAT THIS AIRLINE TAME FLY TO NEW YORK??
* circus. seriously. that one of their planes doesnt go down soon due to incompetence would be a big surprise. DO NOT * FLY TAME
Possibly the worst airline possible and I've travelled quite extensively. My flight from JFK to Quito (UIO) was scheduled for 9:50am. When I got there at 7:30am, they said there were some technical problems, so it got delayed to 4:00pm. I took the cab home and monitored the website for updates (non existent) and tried calling (no customer service at 1:00pm on Saturday). I took the cab back to the airport at 2:00pm. When I got there, they said it was further delayed till 6:30pm. I waited at the gate until 7:00pm and they said it was further delayed till 4:30am the next day. I still haven't boarded yet. They don't provide any information to the passengers, so everyone was just guessing. I'm surprised this airline is still around. I'm going to book another flight using another airline and cancel this flight. I'll call my credit card to get my money back. Absolutely unacceptable.
This is a terrible flight , my mother is coming from peru and she had to sleep at the airport because they were doing mainteinance to plane . They don't even have an office at jfk in ny I had to wait more than 6 hours . I don't recommend it to anyone . They are liers. I want my money back
Horrible Airline Tame never ever take it. Management has to organize there staff. Customer service Horrible. Disorganized no one know what is occurring. I had taken a return flight fr om GYE to JFK mind you I was emailed not called that they decided to change my return flight. Did the confirmation had no choice. Arrive the day of my flight 10/19/2014 4hrs early. The workers did not know wh ere we were going to be seen then I was not showing up in the system. I was told to go from one counter to another. Rude and nasty customer service. first plane no seat assigned we were told to take what ever seat we want. Arrived at Quito the staff did not know anything as well. We all at the plane had no seating assignments from Quito to New York. Mind you I am flying with a 4year old. Plane did not leave on time left at 3:30 in the morning compared to 11:45 due to there own failure of management. Food is horrible hospital food is better. The Plane are Old it belongs out of commission. They are Dirty, stingy, broken seats, no media or entertainment. We were given headsets when they don't even work.
This is the worst airline please never ever use this aero linea they always late never pick the phone and always loose the luggage .....customer service never answer the phone
Never ever travel in this airline, worst customer service, lost my bag because of the inefficiency of this airline staff. Had a connecting flight from sau paulo to dubai and my baggage never transferred to the other flight, because of there negligence and inefficient cooperation.
My wife is stuck in Ecuador which had gone down to visit her mom who is sick. Her plane left at 2:15pm from Guayaquil Ecuador only for the plane to get sent back an hour into the flight due to mechanical problems. She called and mentioned that the airline well inform the passengers within three hours and how well they resolve the problem. It is now 7pm and no phone call. She had also mentioned her flight from NYC to Guayaquil Ecuador the plane was very old with faded out seats which were not able to recline.
Which cities in the U.S.A. do you fly direct to Ecuador
I really don't understand how an airline can have the worse review . I was planing on purchasing a ticket with you guys but with the reviews the airline has I believed no one can be that stupid to purchase a ticket from you guys, so the better for you is to show that you guys change And that your services are improving and must of all train your employees how to treat customers teach them manners and if you can't do that better go out of business SORRY for your airline
By far the worst airline I have ever traveled in. Horrible customer service, no one ever answers the phone for help. My bag has been missing for more than a week and no response. Never have had any problems with any other airline except this one. And I will have a problems if my bags are missing. And also people that got there bags that's day had things stolen , like iPads and iPhones like you guys are by far the worst I don't know why you guys are still in business
This is the WORST airline EVER!!! You guys are so unorganized, inconsiderate and worst of all RUDE! I don't understand how you all are still in business with your employees SHITTY attitude. I had a booked flight to go back home to NY on the 6th of January. You guys first told us the flight is delayed 2 hours because of a matienece problem, It took you guys from 230pm - 530 pm (3 HOURS) to let us know the flight was canceled. Not only did you guys wait 3 hours, but you kept on telling lies within those 3 hours about what's happening with the flight. The whole time during your cancelation and accommodations for a hotels your staff was rude and impatient. I don't give 2 shits about how stressed your employees are because it is their job to answer our questions whenever we have one. Their job is not to be rude and give an attitude to all of their passengers. The very first incident with this airline was when I first arrived to Guayaquil at 755AM for a connection flight to Quito which left at 850. I was at the baggage claim area at 800 and the bags were not showing up until 840! I finally get my bags and run to the counter to check in and the first thing your rude employee tells is I have to pay in order to get on the next flight for Quito. I said absolutely not I refuse to pay because it is NOT MY FAULT that my bags did not show up on time. The way you guys run your company is a * joke I refuse to fly with this airline. I will NEVER fly with this airline again! I will make sure that I let EVERYBODY I know to NOT fly with you guys ever.
Absolutely right, unsuspecting the negatives outcomes we purchased two tickets ny / Ecuador . With more than 10 phone # to call all were dead end ...no information about how many luggage or the weight. Let's spend extra $100 and flight LAN ECUADOR.
How is this airline still in business? probably because unsuspecting consumers accidentally book with them thinking its one of their codeshare partners. We had 2 separate flights with TAME and on both flights they lost our luggage. The first time it was one bag. We figured it was an honest mistake though frustrating. The connecting airline said it was a common complaint when they partnered with TAME. The bag arrived the next day which left us without clothes for our kids for one day but we figured no harm no foul. But the return flight they lost every single piece of luggage. We couldn’t stay in the town we flew into so we had to get the contact info and leave ours hoping they would turn up. 24 hours passed and we didnt receive any phone calls or emails so we try calling. Every single number given to us was wrong. Either they lied to our faces or “accidentally” gave the wrong numbers. Aside from that if they do find our bags they won’t forward them to us or reimburse us in any way. We have to go back to the city they are supposed to arrive in. I am so highly disappointed with this airline I can’t even begin to describe it. All of my kids Christmas gifts were in those bags. The general attitude we got was it’s not my fault so I don’t care. STAY AWAY!!! If you happen to find yourself traveling with them do not check bags unless you don’t want them anymore. Horrible, horrible airline. BUYER BEWARE
We had 2 separate flights with TAME and on both flights they lost our luggage. The first time it was one bag. We figured it was an honest mistake though frustrating. The connecting airline said it was a common complaint when they partnered with TAME. The bag arrived the next day which left us without clothes for our kids for one day but we figured no harm no foul. But the return flight they lost every single piece of luggage. We couldn’t stay in the town we flew into so we had to get the contact info and leave ours hoping they would turn up. 24 hours passed and we didnt receive any phone calls or emails so we try calling. Every single number given to us was wrong. Either they lied to our faces or “accidentally” gave the wrong numbers. Aside from that if they do find our bags they won’t forward them to us or reimburse us in any way. We have to go back to the city they are supposed to arrive in. I am so highly disappointed with this airline I can’t even begin to describe it. All of my kids Christmas gifts were in those bags. The general attitude we got was it’s not my fault so I don’t care. STAY AWAY!!! If you happen to find yourself traveling with them do not check bags unless you don’t want them anymore. Horrible, horrible airline.
try to make a booking from quito to coca but with no luck..... very frustrating!
I am trying to make reservations from Guayaquil to Cuenca for nov 22 on line and I continue to get another website. Very Frustrating!!
Messed up payment on 4 bookings charged for 4 flights no tickets, it took 10 months to sort out the refunds. No prizes for guessing we will never use TAME ever again.