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AirAsia Zest Discussion

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22 January 2014 07:01:00 Guest

I'm planning to book a flight in zest airasia but after reading all your comments/reviews regarding the airline, I backed out. I'd rather pay a lot to a trusted airline then to * my money with zest airasia. anyway, thank you for all your comments!

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17 January 2014 05:01:00 irine mae galorport

helo any information on flight cancellation flight will be this monday cagayan to manila 20 jan 2014. depart 2:40, arrival in manila 4:15 pm pls let me know if there is cancel flight i live in tagoloan misamis oriental i'm worried because of bad weather, & i have flight going to L.A LAX by wednesday pls reply .pls.reply .

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12 January 2014 05:01:00 Guest

Good day! please let me know if dr are charges in changing passengers title from Ms. to Mr.?

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09 January 2014 07:01:00 Guest

We also want to file a complaint my boyfriend flight is BCLD - MNL 1:45pm but we were informed by an acting officer that they only have 1 flight per day and that would be 5:45am. so my boyfriend was a chance passenger fr om January 6 to January 9 and the only available schedule was January 10 5:45am. No compensation, the airport is too far..no refund on anything..no meals..we can't even use their landline phone to call their hotline for accomodation..there's a lot of passengers stranded..what if the passenger don't have money?they will be dead because they can't buy food. and the acting officer don't know how to accommodate the passengers..she don't know how to do her job...if you know wh ere to file a complaint please let me know. Hi Sheela Sabandal : This is to formalize my complaint on AIR ASIA ZESTAIR. Our flight Kalibo-Mla (Z2273) last Dec 30, 2013 ETD 3:00pm was moved down to 4:20pm. But we boarded the plane 9:30pm.Let me give you the lowdown on our terrible flight. Our flight was at 3:00pm, so we left our hotel at 10:30am to make sure we comply with the 2hrs before flight requirement. Upon check in, we were informed that the 3:00pm flight has been bumped down to 4:20pm. But tickets issued still reflected the original 3:00pm ETD. 4:20pm came & went with vague explanations of the delay & status of our flight. To make a long story short, we waited 8.5 hours in NAIA4/MIA! I stormed the check in booth at 8:00pm to request them to serve us food due to the super long wait. They acceded but we were served a measly carinderia meal & 375ml bottled water. My sister had LBM the next day & until the next 2 days, including fever. Weve always flown Zest Air & this is the first time this happened. I want to know what happened/why flight was really delayed & source of the food they served us.

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09 January 2014 11:01:00 Sheela Sabandal

This is to formalize my complaint on AIR ASIA ZESTAIR. Our flight Kalibo-Mla (Z2273) last Dec 30, 2013 ETD 3:00pm was moved down to 4:20pm. But we boarded the plane 9:30pm.Let me give you the lowdown on our terrible flight. Our flight was at 3:00pm, so we left our hotel at 10:30am to make sure we comply with the 2hrs before flight requirement. Upon check in, we were informed that the 3:00pm flight has been bumped down to 4:20pm. But tickets issued still reflected the original 3:00pm ETD. 4:20pm came & went with vague explanations of the delay & status of our flight. To make a long story short, we waited 8.5 hours in NAIA4/MIA! I stormed the check in booth at 8:00pm to request them to serve us food due to the super long wait. They acceded but we were served a measly carinderia meal & 375ml bottled water. My sister had LBM the next day & until the next 2 days, including fever. Weve always flown Zest Air & this is the first time this happened. I want to know what happened/why flight was really delayed & source of the food they served us.

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07 January 2014 04:01:00 Guest

This is the worst airline I have ever travelled with. Justification for this opinion: on Dec 30, 2013 we had almost 12 hrs delay from Manila to Kalibo, it was very hot and crowded in the lounge, also we were very tired cause' had long trip from Kazakhstan staying at HK and Manila. F! No reasonable apologies and no hotel accommodation. No robust flight schedule and no reasonable explanations about flight delay. Due to bad weather, due to late aircraft arrival...huh! We arrived to Island 12 hrs later than expected. This is not the final story, ladies and gents. My friend left me and my wife on jan 3, 2014 and later today we received message from him that the f. Story repeated again, instead of his evening 8 pm flight he left Kalibo for Manila at 8am. Travellers were placed at 3x5 rooms at hotel for I guess retired persons. Moreover he failed to stay at His Manila hotel that was already prepaid. And they do not allow cancellation of booking and no cash refund )). Anyway, we are very disappointed by the service.

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03 January 2014 02:01:00 Guest

My 8yr old son said this is the worst airline ever! Our flight was last Jan1 bound for Kalibo w/c is supposed to leave at 11am was delayed and left NAIA4 at 1pm they said that the delayed is due to traffic congestion at Kalibo but 2hrs is just too much. Next our flight going back to Manila Jan3 esd 830am and we left 11am almost!!!!! Now my son said "Mom I dont want to travel domestic anymore :( We have never experienced these kind of inconvenience during our International travels. We will never ever fly with Zest as the worst airline ever. Travel budget but delays in the package!

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27 December 2013 08:12:00 Guest

F! F! F! AirAsia/ZestAir! You cancelled my fiance's flight today. We had plans to celebrate my dad's birthday by doing a feeding program in one of the towns in cebu. You cancelled the flight because of aircraft problems? You mentioned when you got suspended sometime in August that your aircrafts are airworthy?? what happened to airworthy??? I am soooo pissed! And your customer reps handling your twitter are very sarcastic as well! So F you airasia/zestair!!!!

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22 December 2013 02:12:00 Guest

Air Asia Zest .... You're service is really poor. I have a flight this afternoon at 3pm from Kalibo to MNL that was delayed because the aircraft arrived at 5pm. When we boarded, you informed us that there's a further delay due air traffic. Your flight attendants are arrogant and said that they're sorry and in fact, the captain had to step out of the cockpit. Well duh! It's not a privilege. There are kids on board and I will miss my connecting flight to Hong Kong. Terrible Terrible service. I wont fly air asia ever.

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17 December 2013 02:12:00 lee

gud day let me know please bakit ung cancellation of flight ng tito q noong sept.24 before the flight at nirerefund nmin complete na ung supporting documents na hnhanap ..Reason kung bakit ni refund is namatay ung tito ko na isubmit na po lahat ng kailangan ibigay almost 3 months na po kami waiting bakit po matagal?Thank you sana matugunan ninyo ang aking katanungan.

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04 December 2013 04:12:00 Reynaldo C. Firmalo Jr.

hi just want to share this, i was bound to malaysia international airport and I accidently pickup a wrong baggage it is color lightpurple, voyager brand. same as my baggage how can i give it to the owner I think the person who own this baggage was a female. Hope zest air asia will help me in this problem. if ever someone could help kindly email me 2 szura_catskill@yahoo.com or you can contact my 2 639267380510 and 639152629607. or you can contact me at my work at :: Inspidea - Let The Kid Out! :: T/ +603 7880 9934 :: F/ +603 7880 9932 :: W/ www.inspidea.com Reynaldo C. Firmalo Jr.

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04 December 2013 03:12:00 Guest

just want to ask how can we get baggage when there is a switching of baggage. my husband was pick up a wrong baggage when they land to the malaysia airport. thank you hope you can help us to get my husband baggage back.

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04 December 2013 10:12:00 Alessandra

Hello! Good Day! I would like to know the Contact Details for Air Asia. Thanx!

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01 November 2013 04:11:00 afjose

just want toask, do you hire pilots wiyh pending criminal and civil case? cuz you just did on capt elmer pena

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30 October 2013 06:10:00 evangeline macariola

I have a booked flight to Bohol on Nov 24 to 27. I fear the aftershocks and don't know what could possibly happen to me and my husband. Can I cancel the booking and refund my payment?

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21 October 2013 06:10:00 aina

Hello!! could somebody help me? i booked a flight with Zest airasia, with a credit card witch i don´t physically have it with me, but it actually does belong to me. do you know if is possible to present just a photocopy of it together with my passport????? thanks for any help!

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21 October 2013 05:10:00 Guest

I don't have any valid I.d what cn I poresent for identification other than it? please reply ASAP thanks

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18 October 2013 03:10:00 boamah

Please can you kindly let me know how i can make reservations and make payment for a client from Ghana travelling via Z2 from Kurla Lumpar to Manila ... I am a travel agent and i wish to make payment for the said client ... my contact is kwaenaopokuboamah@gmail.com ... will e grateful if you can assist me with a contact line to call

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16 October 2013 03:10:00 Guest

hi regarding to our flight in bohol on oct 29 2013, we watch the news regarding to magnitude 7.2 earth quake in bohol the bridge and other road are not passable this is force majure or acts of god if we will go for oct 29 flight bka hindi kmi makaalis ng airport as you can see city of bohol now is like a ghost town we are requesting for re schedule of flight next January 2014.. hope your kind consideration regarding to this kind of scenario.. (09433600906)

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16 October 2013 03:10:00 diana

hi regarding to our flight in bohol on oct 29 2013, we watch the news regarding to magnitude 7.2 earth quake in bohol the bridge and other road are not passable this is force majure or acts of god if we will go for oct 29 flight bka hindi kmi makaalis ng airport as you can see city of bohol now is like a ghost town we are requesting for re schedule of flight next January 2014.. hope your kind consideration regarding to this kind of situation

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07 October 2013 03:10:00 daylin

please its been more than 30 banking days waiting for my refund money and until now i dont get it,please i need my money back asap...or else il do an action against zestair!! so,suspention or give me back my money??

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01 October 2013 11:10:00 Guest

Hi! I have a booked flight for my mom and me on October 10 and 11 respectively. However, I want to have the same schedule as my mom's. Is there any possible way that we can change my scheduled flight? If so, What do we need to do and who do we need to contact for the details? I will appreciate your immediate response. Thank you!

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01 October 2013 08:10:00 Shexsay

Christian James Camposano : I just have a question ,. my real name is Christian James Camposano, but in the guest details in my ticket is Chrietain James Camposano. I thought this is just a typographical error. Is it ok? Can I still use that ticket? You can call the airline for change of name. If it is a typographical error, you will be asked to present an affidavit that both are the same person. Usually, there is no charge for that change.

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01 October 2013 08:10:00 Shexsay

Aiza : If i booked a flight using someone's credit card,do i have to present the payer's identification card and a photocopy of the credit card that ive used upon checking in? I need an accurate and immediate response. Thank you! Yes, upon checking in, you will be asked to present the credit card used to book the ticket together with the ID of the CC owner.

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19 September 2013 10:09:00 Aiza

If i booked a flight using someone's credit card,do i have to present the payer's identification card and a photocopy of the credit card that ive used upon checking in? I need an accurate and immediate response. Thank you!

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18 September 2013 06:09:00 Christian James Camposano

I just have a question ,. my real name is Christian James Camposano, but in the guest details in my ticket is Chrietain James Camposano. I thought this is just a typographical error. Is it ok? Can I still use that ticket?

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10 September 2013 03:09:00 ercita

my sister supposed to fly from manila to kuala lumpur early in the morning on 10th of september, i.e today. However since her flight from zamboanga to manila a day before has been cancelled due to the current standoff in Zamboanga, what can Zest do to help her. Can she get a new ticket by rebooking or refund. But I prefer if she can rebook. Please send answer to my email ercita.masor@yahoo.com

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28 August 2013 05:08:00 Rochelle Cabrera

What time is my flight

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22 August 2013 12:08:00 Guest

Worst. Service. Ever.

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22 August 2013 07:08:00 Guest

My husband and I had no choice but take a RORO trip going back to manila last Sunday, August 18,2013... All we want is the full refund of my ticket from Kalibo-Manila, we don't need to re book our cancelled flight anymore coz... I've been trying to contact all zest-air phone number but no boby answers except answering machine, busy etc...

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18 August 2013 12:08:00 edah

Good day! What will we do aftr we heard the news about the suspension? We already booked a ticket. Aug. 24,2013.

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18 August 2013 02:08:00 feley belwa

Dear management,is the flight z2 948 from manila to kuala lumpur tomorrow morning is not cancelled?

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12 August 2013 01:08:00 Guest

The flight Z2 949 from Kuala Lumpur to Manila was delayed today from 1120 hrs to 1500 hrs, this is a risky airline to take if you need to make connecting flight or for urgent trips...shape up or ship out Zest Air.

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03 August 2013 07:08:00 Guest

My friend and I experienced a lot of trouble choosing ZESTAIR over the other airlines. On the day of our flight, we arrived at the airport only to find out that the flight was cancelled. * ! We travelled 3hrs just to get to the airport just in time just to be pissed of. Nobody has informed us. We called zestair hotline, yet they hung us up many times wasting our load.. So be it. When we arrived in Manila few days after, we visited their office in Pasay. Know what - they told us that they have called us the day before, informing us that the flight was cancelled and it's recorded in their database. What a lame LIE! How could we got a call without even receiving a single missed call. Despite all the hassle and troubles, missing our appointment and all that stuff...they don't bother to care. They even refuse to issue the refund right away. SO DON'T STRESS YOURSELF GUYS - NO TO ZESTAIR!

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29 July 2013 11:07:00 Guest

I've read all the negative comments in this airline.Yeah,your all correct.My experienced in this airline was VERY VERY VERY BAD!!!Imagine our departure should be around 12 noon and our arrival in Manila should be 2:pm but what happened almost 2 hours delayed their serviced,we arrived in NAIA Terminal 3 was around 4:00 pm.I had a connecting flights going to Gensan around 4:20 pm.So our flight going to Gensan was cancelled. I went to the Zest Air Ticketing Booth and their department at Terminal 1 to complained about this matter but their staffs said its not their responsibility why our connecting flight was cancelled. Cebu Pacific cannot leave us when the Zest Air arrived on time because we have allowance 2 hours and 20 minutes.We never knew what are the reasons why the flight delayed almost 2 hours,that time the weather was great.It was very UNFAIR,when the passengers late the plane leave them,that is PASSENGERS FAULT but when the planes delay their services "THEY DON'T CARE AT ALL"ITS A PLANES FAULT".If does a matter you should give accommodation to your customers, you should refund their tickets and even food because ITS YOUR FAULT NOT PASSENGERS FAULT.Customers are the backbones of your business. We never doubt that someday your services are gone because the way you manage your customers are not good"ALL OF THEM HAVE BAD EXPERIENCE IN THIS AIRLINE"I WILL NEVER EVER FLY THIS AIRLINE AGAIN!!

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20 July 2013 02:07:00 Ms.Karen joy Aurora

Dear Management, with out your respect sir/madam i would like to cancel the flight passenger Ms.Karen joy Aurora, she miss her flight from Shanghai to Manila at 12:45 am Zest air. I both her ticket yesterday at SM city Mandurriao ilo-ilo city. Her booking no.SCKZGD fligthZ2316 8:55 am. Can she pls. take the next flight. Thank you

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16 July 2013 08:07:00 Guest

you should always keep your money, credit/debit cards and any valuables with you at all times when travelling. never put them in your checked baggage. checking-in your baggage doesn't mean they'll be secured. Guest : my cash money amounting to 3,000 pesos was lost when i had my baggage checked in at the Davao international airport. It was placed at the side pocket of by bag together with my atm cards and credit card. We checked in our bags at around 6am today. Our AirAsia/ZestAir flight was delayed from 6:45 to around 8am. when we arrived at the airport in manila, we headed to sm aura to buy food. that's when i found out that the money in my bag was lost. the cards were still in my bag, my money was missing. we did not commute going to sm aura so the only place that my bag is away from me is from the time it was checked in at davao airport until i picked it up at the airport in manila. It was so upsetting when you thought your baggage is more secured in the hands of the airport authority and yet your money is still lost. i'm starting to doubt that the people responsible for it are the ones checking the baggage at the Check-in area. They were the ones who have access to the luggage. Not to mention the flight was delayed giving them ample time to get valuable items they see on the xray of the bags.

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08 July 2013 11:07:00 Guest

my cash money amounting to 3,000 pesos was lost when i had my baggage checked in at the Davao international airport. It was placed at the side pocket of by bag together with my atm cards and credit card. We checked in our bags at around 6am today. Our AirAsia/ZestAir flight was delayed from 6:45 to around 8am. when we arrived at the airport in manila, we headed to sm aura to buy food. that's when i found out that the money in my bag was lost. the cards were still in my bag, my money was missing. we did not commute going to sm aura so the only place that my bag is away from me is from the time it was checked in at davao airport until i picked it up at the airport in manila. It was so upsetting when you thought your baggage is more secured in the hands of the airport authority and yet your money is still lost. i'm starting to doubt that the people responsible for it are the ones checking the baggage at the Check-in area. They were the ones who have access to the luggage. Not to mention the flight was delayed giving them ample time to get valuable items they see on the xray of the bags.

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25 June 2013 12:06:00 Guest

me either! june 28 ang flight namin. ano contact number ng zest air. call center?

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20 June 2013 08:06:00 Alexx

I cannot check my flight status with Zest Air. What's wrong? On flightstats, I saw my flight is delayed. What now? Next thing I'll see, my flight is canceled? I'm so worried/

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19 June 2013 12:06:00 Guest

hey there! create a new password using both capital and non capital letters, numbers, and the password itself cant be your name or part of it. it worked for me! good luck Sarah Radke : A booking was made June 6th for myself and my partner from MNL - KUL on airasia.com. Since we are travelling I didn't get the itinerary email copy of our flight details until we were at the airport flying to MNL and needed to provide our onward flight details. It was then that I noticed the date is wrong. The flight needs to be for July2nd, the Tuesday before! We have another booking with airasia leaving KUL- SYD @ 10 am July 9 so it would be impossible to do both flights in 1 day and the tourist visa for MNL is only 21 days, which is why we are spending 21 days in MNL and 7 days in KUL. Either way these dates need to be adjusted so we fly out of MNL on July2 please. I checked on your website and tried to "Manage my Booking" on the redirected airasia site as instructed. I can login but I just keep getting this error when I click the manage my booking button: ERROR Case Number: JQ99VH8MWP [1004:AgentAuthentication] The password you entered is incorrect for the user/agent ID. Make sure caps are not locked on your computer keyboard and try again. I contacted this customer service number since we are in MNL now +6327422742 and Stacey told me it would be 6400PHP to change the date for us!! From the website I read a date change is 1600PHP per person?? Asking why the difference she said it was because I was doing it over the phone... but I can't access the account online so I have no choice other than to call? I filled out an eform she advised so this problem can be fixed before we need to fly Tuesday July 2.. and that didn't work either. When I tried to send the form a server error kept popping up! SO then I tried Live chat, but the chat screen is cut in half and I can't access the side I would type on?! Can someone please contact us if this message is received and what we do to adjust the date? Thank you very much for your assistance, Sarah Radke & Stefan Karl CEUDXX flight Z2 948 July 9th (needs to be July 2)

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13 June 2013 11:06:00 Sarah Radke

A booking was made June 6th for myself and my partner from MNL - KUL on airasia.com. Since we are travelling I didn't get the itinerary email copy of our flight details until we were at the airport flying to MNL and needed to provide our onward flight details. It was then that I noticed the date is wrong. The flight needs to be for July2nd, the Tuesday before! We have another booking with airasia leaving KUL- SYD @ 10 am July 9 so it would be impossible to do both flights in 1 day and the tourist visa for MNL is only 21 days, which is why we are spending 21 days in MNL and 7 days in KUL. Either way these dates need to be adjusted so we fly out of MNL on July2 please. I checked on your website and tried to "Manage my Booking" on the redirected airasia site as instructed. I can login but I just keep getting this error when I click the manage my booking button: ERROR Case Number: JQ99VH8MWP [1004:AgentAuthentication] The password you entered is incorrect for the user/agent ID. Make sure caps are not locked on your computer keyboard and try again. I contacted this customer service number since we are in MNL now +6327422742 and Stacey told me it would be 6400PHP to change the date for us!! From the website I read a date change is 1600PHP per person?? Asking why the difference she said it was because I was doing it over the phone... but I can't access the account online so I have no choice other than to call? I filled out an eform she advised so this problem can be fixed before we need to fly Tuesday July 2.. and that didn't work either. When I tried to send the form a server error kept popping up! SO then I tried Live chat, but the chat screen is cut in half and I can't access the side I would type on?! Can someone please contact us if this message is received and what we do to adjust the date? Thank you very much for your assistance, Sarah Radke & Stefan Karl CEUDXX flight Z2 948 July 9th (needs to be July 2)

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01 June 2013 11:06:00 dee

Good day! i was supposed to travel with my mom going to and from mnl-tag on the second week of june but she recently fractured her knee and wont be able to travel. I was wondering if it's possible to transfer the ticket to another person or do name changes ... Please advise. With thanks, Dee

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29 May 2013 07:05:00 Guest

what terminal do i go to for manila to kuala lumpur flight?

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20 May 2013 06:05:00 ding

i booked my ticket here online.. using creditcard, nagulat ako nung dumating yung SOA report ng creditcard. twice yung naging babayaran ko na credit. san ko po ba pwede ipa correct yun?

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19 May 2013 08:05:00 Guest

Are the food pasalubongs part of the check in total baggage? Pls reply thanks.

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19 May 2013 01:05:00 elenita hirabayashi

Pls. send my itinerary ticket for dec. 15-18 thanks

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17 May 2013 08:05:00 Guest

Wondering if I'll ever get my refund. 5 months and counting and still no news, not even a single reply to my follow-up e-mails. Customer service hotline can't even be reached, recently. I'm totally disappointed!

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14 May 2013 03:05:00 Guest

I purchased this airlines' Legaspi to Manila for myself and family. About 2 weeks later I was informed thru email that it was cancelled due to "Operational Requirements". I called them up and was given an option to re-route the flight which I did for Davao-Manila. Unfortunately, up to this day more than a month since I opted for flight change, I haven't received mhy updated itinerary receipt. Tried to call call from overseas several times but for some unkown reasons, my calls were not answered anymore making me spent almost the same amount of money I used to buy the airfare. I emailed them and threatened to complain about them at DTI Manila but still no reply. I tried to go online to lodge a formal complaint at DTI.GOV.PH but even that won't seem to work because their website is out of order! Lesson learned: DON'T EVER EVER EVEN CONDSIDER THIS AIRLINE COMPANY FOR YOUR TRAVEL NEEDS!!! IT"S TOO RISKY FOR YOUR HARD EARNED MONEY. AVOID AT ALL COST!!!

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08 May 2013 06:05:00 Guest

I am supposed to fly on May 10 2013 and I received a cancellation message earlier today of my flight? Whats up? They should find a way to reschedule the time on the same day that's their responsibility. They are so disappointing. I called their hotline and the rep told me to re-book my flight and she did scheduled me and she promised me to send the new updated ticket but apparently I havent receive any? This is annoying and they dont really satisfy their customers by acting and promising something they dont actually fulfilled. I unfortunately booked a back and forth flight Manila - Cebu, and Cebu - Manila. I am not flexible because I am working and I only have a limited leave credit. I have to be in Cebu on Friday May 10 but their ignorance is its so easy for them to send a cancellation message without realizing the inconvenience on our part. We need and should do something to make them stop. >.<

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