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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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04 December 2019 09:12:00 Guest

Guest : Good Day! RE: Concerns about my booking payment. I booked my destination last November 29, 2019 and paid my booking thru online using my GCASH ACCOUNT last November 30, 2019 amounting Php 4,318.26 plus charged fee of Php 8.00. I received an email from Cebu Pac same day after payment has made. I received my Itinerary and Official Receipt that serves a proof that my booking was confirmed already. But suddenly, GCASH message me today thru my phone (December 3) that my payment transaction from Cebu Pac was FAILED. So, I checked my balance in Gcash and saw that my payment Php 4,318.26 plus Php 8.00 was returned. I felt so sad about this co'z it's a promo fare. 😞 I called the Gcash hotline earlier and they told that Cebu Pac didn't accepting payment from Gcash already (i don't know that you do not accept gcash, besides i received Official Receipt coming from you and confirmed itinerary, so i thought it's already okay). What I did, is calling your hotline (said GCASH personnel) but no one answered, so that i'm here to talk to you about this matter. What am I going to do now on this? I hope my booking won't cancel or dissapear. Help me. Thank you so much! Godbless. SAME THING HAPPENED TO ME. What will happen????

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03 December 2019 03:12:00 Guest

Exact same thing happened to me. O called Cebu Pacific and they assured me that it was already booked and confirmed. I called Gcash and they've raised a ticket and will update me once resolved. I even tried to process the payment but Gcash is not allowing it anymore and is prompting me that I have already paid it.

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03 December 2019 03:12:00 Guest

Guest : Good Day! RE: Concerns about my booking payment. I booked my destination last November 29, 2019 and paid my booking thru online using my GCASH ACCOUNT last November 30, 2019 amounting Php 4,318.26 plus charged fee of Php 8.00. I received an email from Cebu Pac same day after payment has made. I received my Itinerary and Official Receipt that serves a proof that my booking was confirmed already. But suddenly, GCASH message me today thru my phone (December 3) that my payment transaction from Cebu Pac was FAILED. So, I checked my balance in Gcash and saw that my payment Php 4,318.26 plus Php 8.00 was returned. I felt so sad about this co'z it's a promo fare. 😞 I called the Gcash hotline earlier and they told that Cebu Pac didn't accepting payment from Gcash already (i don't know that you do not accept gcash, besides i received Official Receipt coming from you and confirmed itinerary, so i thought it's already okay). What I did, is calling your hotline (said GCASH personnel) but no one answered, so that i'm here to talk to you about this matter. What am I going to do now on this? I hope my booking won't cancel or dissapear. Help me. Thank you so much! Godbless.

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03 December 2019 02:12:00 Guest

I cannot online check in on pages or app. Does anybody know how to do the check in ? The pages seems like not working. Thanks

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03 December 2019 12:12:00 Guest

Good Day! RE: Concerns about my booking payment. I booked my destination last November 29, 2019 and paid my booking thru online using my GCASH ACCOUNT last November 30, 2019 amounting Php 4,318.26 plus charged fee of Php 8.00. I received an email from Cebu Pac same day after payment has made. I received my Itinerary and Official Receipt that serves a proof that my booking was confirmed already. But suddenly, GCASH message me today thru my phone (December 3) that my payment transaction from Cebu Pac was FAILED. So, I checked my balance in Gcash and saw that my payment Php 4,318.26 plus Php 8.00 was returned. I felt so sad about this co'z it's a promo fare. 😞 I called the Gcash hotline earlier and they told that Cebu Pac didn't accepting payment from Gcash already (i don't know that you do not accept gcash, besides i received Official Receipt coming from you and confirmed itinerary, so i thought it's already okay). What I did, is calling your hotline (said GCASH personnel) but no one answered, so that i'm here to talk to you about this matter. What am I going to do now on this? I hope my booking won't cancel or dissapear. Help me. Thank you so much! Godbless.

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03 December 2019 11:12:00 Guest

I paid via online banking, payment is successful but i still didn't get my booking confirmation. What should i do?

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03 December 2019 10:12:00 Guest

Verlyn Gomez : I booked for Palawan.and paid last Nov.30 thru GCash. Now,GCash sent a message and said that my payment failed. What to do?Will I still get the promo that I booked? I also got a text that my payment has failed. I paid thru gcash Guest : i pay thru landbank, i already received my online receipt and itenerary thru email but, my money was returned, and it says there "decline" but when i manage booking, it says there confirmed.. help me. I wanted to pay already Hello. How's the booking? What did they say?

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03 December 2019 07:12:00 Guest

Same! Got a text and the refund reflected at the same time. Called Gcash and the agent said it is not anymore within their scope. ECPAY is the one who processes the transaction from Gcredit to cebu pac. I cant get any Cebu Pac agent on the phone as well to verify the confirmed tickets and receipt received. Were you refunded? Verlyn Gomez : I booked for Palawan.and paid last Nov.30 thru GCash. Now,GCash sent a message and said that my payment failed. What to do?Will I still get the promo that I booked?

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03 December 2019 07:12:00 Verlyn Gomez

I booked for Palawan.and paid last Nov.30 thru GCash. Now,GCash sent a message and said that my payment failed. What to do?Will I still get the promo that I booked?

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02 December 2019 12:12:00 Guest

Same problem, I cant manage booking or check-in online. ERROR 444. Please help

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30 November 2019 04:11:00 Guest

HTTP ERROR 444 also to me starting yesterday i can not booking any or even I cant check air price , I check trp.com also and it seems not bad rate ..

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30 November 2019 02:11:00 Guest

I have same problem. For some weeks I can't booking fly through their website or app on telephone (ERRROR 44). I had wrote on their hotline and they answered that know about problem and it will solved through some minutes. But in real after some days problem still stay. I wrote on hotline again to tell about it but now they not answer on my messages. Forced to buy an air flight through AirAsia

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29 November 2019 10:11:00 Guest

i want to book a flight since last week but i am not able. could somebody help me? error is HTTP ERROR 444

Cebu Pacific Air  Cebu Pacific Air 
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27 November 2019 06:11:00 Guest

Guest : Guest : Yohanne : Guest : Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac? Have you solved this issue already? Because I'm having the same prob right now. I booked a two-way flight yesterday, cc was deduction but it wasn't confirmed yet in CebuPac. My flight is nextweek and worried this prob might take a very long process since I cannot reach any customer service, "all lines are busy" as they said, tried mailing them already but no response.😢 how did you solve ths problem po? Guest : Yohanne : Guest : Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac? Have you solved this issue already? Because I'm having the same prob right now. I booked a two-way flight yesterday, cc was deduction but it wasn't confirmed yet in CebuPac. My flight is nextweek and worried this prob might take a very long process since I cannot reach any customer service, "all lines are busy" as they said, tried mailing them already but no response.😢 how did you solve ths problem po? Have same issue like this any tips hiw did you resolved this issue Thanks Have you solve the problem? I am experiencing the same. Please share us what did you do. Thanks

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27 November 2019 06:11:00 Guest

Hi, i am experiencing the same problem., i booked a one way ticket in cebe pac website, no confirmation and receip received but the air fare has been deducted from the cc i used in booking. How will i be able to have the money? Can anyone help me to get the money back or did cebu pac return the amount deducted from you, if not were you ble to receive confirmation, for how long? Thank yoi so much

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25 November 2019 08:11:00 Guest

Guest : Yohanne : Guest : Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac? Have you solved this issue already? Because I'm having the same prob right now. I booked a two-way flight yesterday, cc was deduction but it wasn't confirmed yet in CebuPac. My flight is nextweek and worried this prob might take a very long process since I cannot reach any customer service, "all lines are busy" as they said, tried mailing them already but no response.😢 how did you solve ths problem po? Guest : Yohanne : Guest : Guest : Guest : My brother purchased a ticket last week April 18 and I paid the full amount using my debit card. The next day my brother received a letter that my debit card didnt pass the screening test. So if my payment has been declined how come I didnt have my money back yet. In my bank statement it says it has been approved and the money was actually deducted from my account. They said the booking was confirmed but will have to pay cash before check in or thru their ticketing office....🙁 I EXPERIENCED THE SAME. What did you do? I just experienced it today. How come it was successful in my cc but not with cebu pac? Have you solved this issue already? Because I'm having the same prob right now. I booked a two-way flight yesterday, cc was deduction but it wasn't confirmed yet in CebuPac. My flight is nextweek and worried this prob might take a very long process since I cannot reach any customer service, "all lines are busy" as they said, tried mailing them already but no response.😢 how did you solve ths problem po? Have same issue like this any tips hiw did you resolved this issue Thanks

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25 November 2019 05:11:00 Guest

WORST booking experience EVERRRRR!!!!!!

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22 November 2019 06:11:00 Felomena

how do i get my transaction ID ?

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21 November 2019 12:11:00 Guest

The WORST experience I ever had with an airline booking, support team just don't care. I never seen this and will pay more for other flight instead to book something with wthem.

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20 November 2019 01:11:00 Guest

Guest : website cebupacificair.com still has been giving an HTTP ERROR 444 while trying to loginyes its already more then a week..please cebu pacific. Do something!!!!!

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20 November 2019 09:11:00 Guest

website cebupacificair.com still has been giving an HTTP ERROR 444 while trying to login

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19 November 2019 01:11:00 Gemma Dublin

I am trying to login my account and reset PW . but cannot process, error, why?

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18 November 2019 06:11:00 Guest

Cebu pacific access error 444 cannot book

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17 November 2019 11:11:00 Guest

I can't manage my flight and add baggage.

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17 November 2019 10:11:00 Guest

Guest : For so many days now unable to reach the booking environment on the website (444 error). Other browser, other wifi, 4G, nothing works. The helpdesk refuses to help, directing to the website which should be online. The app.. same thing.. cannot connect to server. What a horrible service, this is beyond the worst I ever experienced with any airline during only the booking proces. Same here

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17 November 2019 08:11:00 Guest

Still cant booking (error444)both in website and app..do cebu pacific want empty airlines or is it on a debt..please repair the error and we all can book again

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16 November 2019 02:11:00 Guest

For so many days now unable to reach the booking environment on the website (444 error). Other browser, other wifi, 4G, nothing works. The helpdesk refuses to help, directing to the website which should be online. The app.. same thing.. cannot connect to server. What a horrible service, this is beyond the worst I ever experienced with any airline during only the booking proces.

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16 November 2019 11:11:00 Guest

I paid my booking through paypal, Payment is confirmed and it less in my balance but the flight didnt book. I tried to call you guys, messaged you how mant times in your social media accounts. But only charlie the robot who keep talking to me in messenger. I work ao hard to book that ticket so that i can go to a better place and work there. But it end up i lost everything because of your service. I dispute it in Paypal now. I work for that money and i want a refund so I dicided to dispute it. Thats all thank you.

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15 November 2019 09:11:00 John Paul

There is many days HTTP ERROR 444 If there is no solution i will book flights Air asia or Philippine Airlines

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15 November 2019 08:11:00 Guest

Guest : Louie Jay : the cebu pacific air website has a problem, does anyone experience this? manage booking page is not loading although I have a good internet connection same here, are you still experiencing this? can't book through website but this is good when using the app. The application is also having problem and it is an error.

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15 November 2019 02:11:00 Guest

Me too.. for 5 days now! I email them but their suggestion/solution didnt work either. Ohbet : Error processing my request to sign up for the cebu pac application

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14 November 2019 08:11:00 Ohbet

Error processing my request to sign up for the cebu pac application

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14 November 2019 08:11:00 Guest

Louie Jay : the cebu pacific air website has a problem, does anyone experience this? manage booking page is not loading although I have a good internet connection same here, are you still experiencing this? can't book through website but this is good when using the app.

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12 November 2019 04:11:00 Louie Jay

the cebu pacific air website has a problem, does anyone experience this? manage booking page is not loading although I have a good internet connection

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12 November 2019 05:11:00 Guest

Hello I can't find flights last night and today. It's always showing HTTP ERROR 504.

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11 November 2019 12:11:00 GGGCCC

Hello, I booked promo fare this morning and happened to book twice with different dates. I didnt get to have a booking confirmation screen so i thought my first attempt was not successfully. Nevertheless, is it possible for me to get refund?Thank you in advance!

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10 November 2019 09:11:00 Edward

Why there are errors when booking promo fares like the "PISO FARE?"

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09 November 2019 06:11:00 Guest

I kept getting en Error in rebooking my flight. "Error!"

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30 October 2019 04:10:00 LOLITA O. TEOPE

how can I get my official receipt for plane ticket booked on August 9, 2019 with booking reference #OEBT2Jand Transaction ID #206246605

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30 October 2019 04:10:00 Guest

May I request for my official receipt on flight booked onAugust 9 2019 under Booking reference OEBT2J lolita o. teope

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30 October 2019 04:10:00 Guest

how can I get my official receipt for plane ticket booked on August 9, 2019 with booking reference #OEBT2Jand Transaction ID #206246605

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30 October 2019 02:10:00 Joan Katrina sabanal

Payment was made tru BPI how to get the copy of ticket or confirmation of flight Nov 20 2019

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30 October 2019 02:10:00 Joan Katrina sabanal

Guest : How can i request for official receipt for the flight i booked, the Cebu Pacific emailed the itinerary receipt only. I need the OR for my attachment of payment. Thank you!

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28 October 2019 06:10:00 RALPH VINCENT GO

I need to know my reference number. Email me in ralphgo41@outlook.com

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28 October 2019 10:10:00 Guest

Guest : How can i request for official receipt for the flight i booked, the Cebu Pacific emailed the itinerary receipt only. I need the OR for my attachment of payment. Thank you!

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27 October 2019 05:10:00 Guest

Hi! I would like to know if you were able to get a confirmation about your payment and transaction being successful within the day you paid via 7/11. I did the same thing today but I havent received any confirmation and when I checked the status of my booking, it says it is still on hold. Im worried. Thanks! Guest : I booked a flight yesterday and already paid for it via 7/11 but I haven't received my itinerary. When I looked at the manage booking it says confirmed with payment due

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25 October 2019 05:10:00 Guest

i MADE A BOOKING AT CEBUPACAIR.COM on Oct. 25, 2019 at 7:30pm bound from Manila to Sydney (one way) January 14, 2020 departure and it was confirmed that my booking was successful. I paid 20, 930 via credit card and it was deducted from my account. However, I did not get the booking reference no. and wasn't able to print said transaction. I cant retrieve it and when I checked on the section manage your booking, it states that "ERROR: The details you entered do not match an existing booking in our system. Please try again." I keep on trying but it showed the same message. How can I retrieve the ticket that I bought? I am already anxious because I dont have a copy of the ticket that I booked. Please guide and help us. Need your response at once. Thank you

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22 October 2019 07:10:00 Guest

How can i request for official receipt for the flight i booked, the Cebu Pacific emailed the itinerary receipt only. I need the OR for my attachment of payment. Thank you!

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22 October 2019 05:10:00 CHERRY MAE

How can i request for official receipt for the flight i booked, the Cebu Pacific emailed the itinerary receipt only. I need the OR for my attachment of payment. Thank you!

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21 October 2019 07:10:00 MARLON JAN PORNIA

ERROR [1014: BookingWasModified] ERROR: The booking was modified.

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