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HOME ⇒ Airline and Airport Discussion Forum ⇒ Cebu Pacific Air


Cebu Pacific Air Discussion

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27 January 2020 06:01:00 Guest

I can't manage my booking, It says that my booking reference doesn't exist. But I already have my itinerary. And then there's a post that there will be no flight to macau because of the coronola virus. What will I do? My flight is on February 7.

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27 January 2020 03:01:00 Guest

How can we contact cebpac with a real person? I booked a flight and paid it via paymaya. Received the receipt and itenerary yeaterday. But today I received an email saying my booking was cancelled since I did not pay the required amount! What's happening cebpac! You are scamming so many people! and you are so hard to contact! Can anyone tell me if you have experienced the same issue? Thanks!

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27 January 2020 07:01:00 Rowena Saclayan

I booked for a flight last jan 24 for singapore to clark trip on feb 15 together with my 2 companions. My account was already charge but i dont received booking confirmation/ ticket till now. I already send message thru your fb account to email me the ticket but none as of the moment. Pls send me the ticket asap. Tnx

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26 January 2020 09:01:00 Jass

I cannot book a flight at this moment... What happened?

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26 January 2020 07:01:00 Guest

Guest : What does a code 444 for a cebu pacific booking mean? 444 Error Code is caused in one way or another by misconfigured system files in the CRAPPY) Cebu Pacific's operating system! Nothing in the Philippines works the way it should and does in the 'real world.' Cheap money-hungry companies care little about customer service but are penny-wise but dome-foolish!!

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25 January 2020 07:01:00 Guest

I booked a ticket today for my mom and aunts, and I was given a receipt afterwards, but the status is pending. I havent received any confirmation to my email, when I try to checked the status of my booking, it says its not in the list...

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25 January 2020 01:01:00 Guest

Is it possible to receive a itinerary and receipt to my email even though i am not yet paid the booking?

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24 January 2020 02:01:00 Reyn

What is wrong with Cebu pacific's system? It says that it is not working.

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22 January 2020 01:01:00 Stephanie Cual

Good day. I would like to ask what happened to my bookings. I paid the promo tix using Gcash and nakunan Gcash ko but di ko makita yung binook ko sa list of bookings ko

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22 January 2020 01:01:00 Guest

Same here, i booked yest and after giving the otp my transaction just got lost, checked my cc acct and noted that i was not charged so i booked again today, and my status is pending.... what is wrong cebu pac

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21 January 2020 07:01:00 Guest

Hello Cebu Pacific, I booked yesterday for my husband Bacolod to Manila... my status is pending... I check today my booking disappears and havent screenshot my reference number, I check my bank and it was not charge.. so I book again today with a different cc.. and again the status is pending... something wrong with your system? I dont want to be charge twice!.. now I check my get go account to check the status of my booking, it disappears again for the 2nd time.. Please fix your system or notify if your system is under maintenance.

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21 January 2020 06:01:00 Guest

I booked tickets for two last January 16, 2020 and they charged DOUBLE PAYMENT to my VISA card, and they keep on denying that they only captured one payment. So irresponsible of Cebu Pacific. My advice to other, don't use often your visa card in booking. This has already happened to me twice.

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21 January 2020 04:01:00 Guest

Same thing happened to me. I also experienced this issue last friday January 17, I paid via Gcash and no itinerary details were sent to my email. Checked the status of my booking details says status is Booking is Closed and my payment did not go thru but it was successfully paid via gcash and has been deducted in my account. :(

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20 January 2020 05:01:00 Guest

How can i check if the booking is confirmed? I already entered the cc details and OTP then the site redirected me on the homepage. I tried to check my email but confirmed itinerary to no avail. Anyone from cebpac can confirm if it was booked and charged on my cc?

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20 January 2020 03:01:00 Guest

I already paid my ticket in 7/11 but haven't received any email from them. I don't have an itinerary. Please help me. I booked my flight last January 18, 2020 and paid it on January 19, 2020. Until today I havent received any email from them confirming my payment.

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19 January 2020 09:01:00 Gelic

Same thing. I paid via GCash, then when I checked my GetGo account my bookinh is confirmed with payment due???.

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19 January 2020 03:01:00 Guest

We just experienced the same problem. We placed our credit card details and the OTP and the page just directed us to the homepage (i.e. booking page). I tried to retrieve the book: input name, birthday, flight and date. When we found the booking in indicated that our booking was "unpaid". We tried again with our credit card and later on showed "default". We can no longer manage our booking.

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19 January 2020 02:01:00 Guest

Hi same thing with me. Did 3 transactions last night but I havent received my confirmation details. Mary Joy Quemado : Hi.. ive already paid my ticket via payment credit card earlier, now my concern is i havent received my confirmation and iterinary yet. I might be charged again if i try booking again. Kindly help me with this. Thank you

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18 January 2020 07:01:00 Guest

I cannot book any flights on Cebu Pacific. After I input the OTP, it redirects back to the homepage. I tried using debit card and cc but still no progress. When I tried to choose the payment center option, the error page shows. Idk how to be able to book a flight

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18 January 2020 06:01:00 Guest

What happened to #Cebupacific website seems down for 2 days now and cannot even book a flight? 🤷‍♀️

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17 January 2020 10:01:00 Poliana

A similar problem is for me as well: even on submeeting search flight form: HTTP ERROR 444

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17 January 2020 12:01:00 Guest

Did you receive it? Mary Joy Quemado : Hi.. ive already paid my ticket via payment credit card earlier, now my concern is i havent received my confirmation and iterinary yet. I might be charged again if i try booking again. Kindly help me with this. Thank you

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17 January 2020 01:01:00 Raf

Cebupac Is your system down?my flight would be on sunday January 19 Manila -Pagadian, Why i cant manage booking?, but anyway i have a copy of my itinerary with me hopefully all is find. Anyone here experiencing the same?

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17 January 2020 12:01:00 Guest

Same here Guest : Guest : I just booked a flight, entered my credit card details but didn't get any confirmation Did this get resolved? I am having the same problem :(

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16 January 2020 09:01:00 Guest

Has this been resolved already? I also just experienced this now. What did you do? Guest : Hi, I booked a ticket using my getgo points and opted to pay the balance through payment centers but I missed the 24 hours allowance and made payment through my credit card but it was declined twice, I also pay through paypal and debit card but it was also declined. How am i going to pay for my balance? My flight is on January 8, 2020. Please help!

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16 January 2020 04:01:00 Line

Cebu Pacific keeps on asking captcha but I entered a correct captcha combination already. It happens multiple times that is why I cant book a flight. :(

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16 January 2020 02:01:00 Guest

Piamonte : I've already paid using the reference number thru 7/11. It also has P10 convenience fee. It was successful but still no iterinary was sent to my email address.

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15 January 2020 08:01:00 Mary Joy Quemado

Hi.. ive already paid my ticket via payment credit card earlier, now my concern is i havent received my confirmation and iterinary yet. I might be charged again if i try booking again. Kindly help me with this. Thank you

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15 January 2020 02:01:00 Guest

Guest : A similar problem is for me as well: even on submeeting search flight form: HTTP ERROR 444 Try booking using your mobile's google chrome

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15 January 2020 11:01:00 Guest

A similar problem is for me as well: even on submeeting search flight form: HTTP ERROR 444

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15 January 2020 10:01:00 Guest

I booked a flight last night using 24hrs payment option thru payment centers. I would like to pay it now with credit card but when i submit nothing is happening. Help please.. booking will expire tonight..

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14 January 2020 09:01:00 Guest

I called both paypal and cebupac for my cancelled transaction, paypal can't issue a refund because cebupac didn't confirm the cancellation. they charged me three times (¥130000 in total). cebupac is telling me that they will give the refund after 2 to 3 months to paypal. paypal on the other hand wanted confirmation from cebupac and they will issue a refund after 10 days. what should i do??

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14 January 2020 09:01:00 Guest

same issue. how did you resolve it? carol : I booked my ticket Via Credit card . After a couple days I received my SOA/Billing I notice that you charge me 4 times . But actually, One (1) I proceed to payment the three booking no OTP. How come that it charge to my account. As you notice, The same Information with Different date Because, Ive Tried to book but the System appear the message " hand tight" then try again, how come you deduct it to my Credit card. Im trying to Refund and submitted on aparil 29, 2019 on the Cebu Pacific Website. But until Now no response or No money return it back To me . Please Help me to Return back . I Have many transaction to Cebu pac But I never encounter this kind of problem . I went so smoothly . Please take a look for this matter . Reference number : VB58XI , GK415E, EIHZHK

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14 January 2020 04:01:00 Guest

me too. and it's frustrating. i already called paypal and cebu pac. i paid 3 tickets and it's being deducted to my paypal account. cebupac told me they alreday cancel it but paypal said the opposite. QOUTE] Georgina : I booked my ticket earlier thru PayPal and the ERROR occured but the payment goes thru with out me having a confirmation.I can't even get a hold of anybody from CEBUPAC.I am here in US☹.I dont know if I called PayPal or my bank..Frustrated. Does anybody has the same issue like me?

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14 January 2020 12:01:00 Guest

Guest : I just booked a flight, entered my credit card details but didn't get any confirmation Did this get resolved? I am having the same problem :(

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12 January 2020 08:01:00 Beth

Hi.. ive already paid my ticket via payment center, now my concern is i havent received my confirmation and iterinary yet. I have my receipt with me.. if my booking is still on hold after 9pm later my booking will be deleted pls. Fix thank u

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11 January 2020 07:01:00 Guest

same here! so frustrating! Guest : when will cebu pacific fix your website... I keep getting HTTP ERROR 444 when i try to book for a flight... it has been this since December 2019,.,, it is now January 7 2020... hope u fix them so inconvenient Guest : Ive been trying to book a flight for 4 days now using my iPhone but upon payment using paypal and I even tried the credit card option, nothing happens. I keep getting the code 444. This is so frustrating.

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11 January 2020 11:01:00 Guest

help i cannot add baggage tom is our flight

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11 January 2020 07:01:00 Guest

yes I went through the same earlier. I thought it was my credit card's issue but I used my other credit card and still didn't go through. I didnt received any confirmation.

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09 January 2020 06:01:00 Hanna

I can't check-in online. Is your system down?

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09 January 2020 01:01:00 Guest

ERROR: The balance due of the assembled contract does not equal the checksum's BalanceDue. WHAT IS THE MEANING OF THIS?

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09 January 2020 04:01:00 Guest

Hello. I have a trouble booking because of the captcha code. I've entered correct capthcha code for so many times and it feels like it doesn't end.

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09 January 2020 03:01:00 Georgina

I booked my ticket earlier thru PayPal and the ERROR occured but the payment goes thru with out me having a confirmation.I can't even get a hold of anybody from CEBUPAC.I am here in US☹.I dont know if I called PayPal or my bank..Frustrated. Does anybody has the same issue like me?

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08 January 2020 01:01:00 Guest

it will already be reflected on your passport so no need to worry if you don't have any itinerary ticket to bring. i hope u put ut passport details when u booked Guest : Guest : i MADE A BOOKING AT CEBUPACAIR.COM on Oct. 25, 2019 at 7:30pm bound from Manila to Sydney (one way) January 14, 2020 departure and it was confirmed that my booking was successful. I paid 20, 930 via credit card and it was deducted from my account. However, I did not get the booking reference no. and wasn't able to print said transaction. I cant retrieve it and when I checked on the section manage your booking, it states that "ERROR: The details you entered do not match an existing booking in our system. Please try again." I keep on trying but it showed the same message. How can I retrieve the ticket that I bought? I am already anxious because I dont have a copy of the ticket that I booked. Please guide and help us. Need your response at once. Thank you Is this problem solved???

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08 January 2020 01:01:00 Guest

you can pay it directly in the airport on the day of your flighy that happened to me before. Guest : Guest : hi good pm..someone pls help me i rebooked a flight yesterday then i need to pay amount due around 6k..6pm yesterday.then i miss to pay it.i forget about it.then i went to 7/11 and cebuana it was already expire..then i checked the site state that confirmed payment due.what will happen?thus the transaction cancelled?or invalid or will go back to the original date..thank u po in advance sa makakatulong

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08 January 2020 01:01:00 Guest

same with this. have you solve it already?? Ryan Manalo : I tried booking a flight in Cebu pacific but my bdo debit card has been declined. Does anyone experienced thesame problem?

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08 January 2020 01:01:00 Guest

same Guest : Guest : Response from cp Apologies, as verified, we are having issue with Google chrome browser. Please try again and use different browser. Concern team is already looking into this issue. Let me know if you have other concerns. Thank you. I tried Safari, my card was declined in the payment section though it has a sufficient amount for booking

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08 January 2020 12:01:00 Guest

same Guest : Still can't process payment using my credit card.

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08 January 2020 04:01:00 Guest

Cant even book using Safari browser

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07 January 2020 12:01:00 Guest

when will cebu pacific fix your website... I keep getting HTTP ERROR 444 when i try to book for a flight... it has been this since December 2019,.,, it is now January 7 2020... hope u fix them so inconvenient

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