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EasyJet Discussion

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23 March 2020 08:03:00 Keith webber

I had flights booked Easter with easyjet, costing £123, I go on to manage my bookings, change flights a lot cheaper than £123, it's still charging me? Any help appreciated.

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21 March 2020 02:03:00 DW

Due to fly to Gibraltar on 25/3/2020. As Spain in lock down and only those with working can cross border dont see point of going to sit on gib airport for 5 days. Tried changing through app changed outgoing and charged me but the return flight has disappeared despire having received an email to change foc so cant change. Have been ringing since Wednesday night got into a queue spent an 1hr waiting nothing happened since then get they are busy ring back later and get dropped into blackhole. Have used EJ since they started preferring them over other airlines but this is appalling customer service if they are laying off staff put them on phones to sort this out and look after your customers because you will need them in the future. L

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20 March 2020 06:03:00 Guest

march 18 2020 Just got back from Lanzarote easyjet cancelled a disgrace not a rep to be found in the airport.Nobody could get through to customer services for information flight cancelled twice,then rescue flight was same time as original flight that was cancelled.App would not work.I saw some people for a flight to Belfast who didnt know they had to rebook told by police they would be arrested if they didnt move from checkin desk also if they left the airport they would be arrested.there were also people with cancelled flights not given a hotel for a night.where were your reps .

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20 March 2020 02:03:00 Mike

Flights from Cyprus -Paphos and larnaca, fully booked weekend 31st October - 1st November after only a few hours. How can this be? Flights flying out a week earlier only 20 percent full!! Any ideas?

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19 March 2020 04:03:00 Guest

Portugal has declared a state of emergency, the UK/EU has advised against non-essential travel, and you're currently involved in rescue flights from the country, so why has my flight to Faro on Saturday still not been cancelled?

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19 March 2020 03:03:00 Guest

I Guest : I booked a trip from Belfast to Edinburgh last September travelling 12/12/2019 and returning from Glasgow 4 days later. Total cost for myself and my wife £120. If I was to book the same for Dec 2020 the cost would be £362!!!! And they say all flights available £29.99 until 23/04/2020 subject to availability.... what does that actually mean 😤 Received an email yesterday saying we could change current bookings up to Feb 21. However website thinks differently! Very frustrating

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19 March 2020 02:03:00 Guest

Received an email yesterday saying we could change current bookings up to Feb 21. However website thinks differently! Very frustrating

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19 March 2020 01:03:00 Guest

Email from Easyjet this morning saying they have released winter flights early and until 24/03/2020 flights would be @ £29.99 or less. I checked flights from Belfast to Edinburgh and to Glasgow in December and November...... the price... £91.99???? Whats going on ? Anyone know?

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17 March 2020 11:03:00 Stuart

Similar experience with EasyJet as others. We are in Northern Cyprus and our flight from Larnaca on 22/03/20 has been cancelled. I have been trying constantly since Monday morning to rebook our return on their website but it constantly crashes when you get to finalise the new booking. Their emergency phone numbers dont engage. Feeling very anxious and frustrated as I really dont know what more I can do.

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15 March 2020 02:03:00 Tom

Have tried to cancel booking for 3 days over the phone, Recorded message says you can do this on their website but that is no true. So frustrating we have always used EasyJet but now it will only be a last resort to use them.

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15 March 2020 01:03:00 Ade

Booked package with travel republic flights with easyJet 21st March Hotel refunded from TR FCO no travel to Spain 2 weeks. E jet web contact agent as we paid them but cannot get though on hold 1 hour says wait times up to 2hrs Who is responsible for refund agent,easyJet or ATOL No clear advice anywhere Atol not taking calls

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14 March 2020 11:03:00 Guest

I can't get hold of bloody easyJet. I'm in Madeira and I don't know if I can get back . Four hours in total trying to get through. Disgusting

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12 March 2020 03:03:00 Guest

How bad to try and get in touch with customer care to ask for advice. Tried to see if flights are transferable after wife breaking her wrist Not very good spending 1/2 hour on hold and still didnt get through

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09 March 2020 12:03:00 Guest

If you buy say 23kg luggage allowance are you allowed to use 2 bags to a total of 23kg ?? This is with EasyJet.

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08 March 2020 09:03:00 Guest

Re Coronvirus - I am due to fly with easyjet on 19th March and have tried to buy face mask but cannot find a retailer who has them in stock. I believe the british government and airlines should be providing these to all passengers. Why is this not being done?

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08 March 2020 09:03:00 Guest

Why are the british government / all airlines not providing plane passengers with face masks?

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06 March 2020 02:03:00 Simon

Just landed at Bristol on a flight from Glasgow and not impressed with cabin crew in that they came across as unfriendly and not very approachable. It's a shame because they are usually quite good.

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04 March 2020 05:03:00 ITALY

Hello we have booked easyjet flight to Naples on 8th March 2020 till 13th March 2020.With the outbreak in Italy can I cancel my flights?

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03 March 2020 08:03:00 ColletteGuest

I booked flights last year and they have come down very cheeper

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03 March 2020 08:03:00 Guest

I booked flight last year and they have come right down on price

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03 March 2020 06:03:00 Guest

Does anyone know when online payments start for holiday balance payments,i cant get through on phone and it says online payments will be up and running soon, my balance is due now

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03 March 2020 04:03:00 Kay

We are possibly going to change the dates of our booking with easy jet holidays to Malaga ; from March 14th 5 nights to a date on October 5 nights with same package at same hotel . We can not get through to easy jet by phone due to high level of calls , is there any other way to amend the booking ?

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26 February 2020 05:02:00 Guest

Why EasyJet changes £25 each way for an infant that goes on your lap? Thanks

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20 February 2020 10:02:00 Luis

Last year I tried to claim my eligible compensation on my own and I wasted over 16 weeks. When I agreed to work with claim company, they rushed the process and I received my funds in just 6 weeks... If I were you, I would have picked any company from here: euflightcompensation.com/ and proceed from there :) Good luck!

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19 February 2020 06:02:00 Guest

guest : Does anybody know why easy jet are not showing flights after March from Liverpool to Fuertaventura when other flights are showing until Ocotber this year? Did you manage to find an answer to this? I was just looking for flights myself for July and was confused why nothing is coming up?

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16 February 2020 10:02:00 Russell

I'm disappointed that Easyjet Holidays are blatantly discriminating against solo holiday travellers this year. Looking to go for a week to 10 days to Sidari, Corfu, there is nothing available anywhere in the resort for the whole month of September. Yet if I select two people travelling, rather than one, then miraculously there is plenty of choice. Some of the accommodations are also available through other travel companies and they quote for single travellers. Of course there is the usual single supplement, but Easyjet are denying one-person travel regardless. Can Easyjet please explain why they are being so discriminatory?

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09 February 2020 12:02:00 Mark joiner

Ive paid to put 15kg suitcase on plane for weekend away to ireland in april can i still take hand luggage on the plane

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05 February 2020 12:02:00 guest

Does anybody know why easy jet are not showing flights after March from Liverpool to Fuertaventura when other flights are showing until Ocotber this year?

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21 January 2020 09:01:00 Guest

(Standard fares This is our standard option, just the flight and a cabin bag. You can decide if you want to add anything else, like hold luggage or reserve seats. As our flights are sold on a first come, first served basis our fares tend to go up as more are sold, so we recommend booking early. Occasionally fares can go down on specific flights if demand is not as strong as expected.) X How can easyjet recommend something that is going to cost customers more? I booked early, going by Easyjet recommendation, just to find the price is now £94 cheaper for the same flight seats etc. The lesson here is don't book early, everyone of your customers should be told this in bold print on your site. I know they say prices can rise, my point being why recommend something that can cost more.

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29 December 2019 06:12:00 Guest

Im trying to cancel my easy jet flight . Cant find out how to do it ??

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29 December 2019 01:12:00 Guest

Hi I'm trying to book hands free for my flight on Tues 31/12/19, however when I get to checkout its showing 31/12/20? Is anyone else experiencing similar problems?

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28 December 2019 11:12:00 Guest

Can you carry on ski helmets as well as a cabin bag?

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27 December 2019 11:12:00 Guest

Hi One of my sons can no longer fly with the family , I have check everyone in apart from my son .However it states that I must provide the Advanced passenger information and check him in. The system will not allow me to print off the boarding passes until I have completed the above

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14 December 2019 02:12:00 Guestkevin

Hi anyone had trouble booking there seats lately its asking for payment to book

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26 November 2019 09:11:00 Craig

After reading the November issue on a flight recently I noticed an article about Albania. Do you have any plans to open a route here? Looks like the best option is Lufthansa via Frankfurt

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20 November 2019 09:11:00 Sond

Hi, I have never used easyJet for long distance flights before (+4hrs). I was wondering if you think that easyJet is as safe as British airways for long haul flights?

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15 November 2019 12:11:00 Doug Hamilton

Hi. I'd be very grateful if some knows the answer to this. Due to French strikes forecast, I've had to make alternative arrangements to avoid the mayhem and I'd like to know if I can use the return part of my ticket if I didn't use the 'out' part?

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09 November 2019 10:11:00 John

Does anyone know if EasyJet will be operating the Liverpool to Tenerife after March 2020? The Summer/Autumn schedules seem to have been published in their website but this route is not showing.

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24 October 2019 03:10:00 Jeffers613

I booked a return flight to Naples but cancelled the trip. EasyJet has confirmed that they re-sold both tickets. They refuse to refund my retrurn fare (quoting their standard Terms & Conditions) notwithstanding that they have fully recouped both fares through the re-sales. I maintain that in these circumstances I AM entitled to a full refund. Any comments?

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06 October 2019 09:10:00 Stephen Neal

Hi Does anyone know why easyjet have stopped direct flights between Stockholm Arlanda and Luton Airport? Thanks

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27 September 2019 03:09:00 Dimitris

I am trying to change a name on my reservation but I keep getting denied access on this server, even though it's through my managing booking account. Any ideas?

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01 September 2019 06:09:00 Margaret

Can i only book hands free 30 days before flight

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15 August 2019 11:08:00 Carol

I'm travelling as a group of 8 and would all like to pre book hands free. I seem to only be able to book fir 6+1....any ideas?

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06 May 2019 02:05:00 Guest

Easy jet ..have left a friend in her 70s stranded in Berlin with only GBP6 .31 to her name .no credit cards .she puts her hands up to foolishly not checking her purse was in her hand bag before getting off flight ex LGW to BERLIN .But at customs she realised .customs called on her behave and advised her to go to baggage reclaim.somebody would meet her .nobody did ..she went to easy jet desk sat there for a few hours .then told to go to hotel .lucky she had a app on phone for cab that has a cc on file . Still no info this morning if found or a search was done .she called the help line it was a centre in Poland ... Come on easy jet contact your Berlin staff tell them to have a bit of care for thus lady .they should have details . I'm not very impressed with the customer service here.

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02 May 2019 06:05:00 Guest

I am a bit confused with easyJet hold luggage policy. If it says 23 Kg , does it mean that I can take 2 luggages of 11Kg and 12 kg?

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19 April 2019 08:04:00 Guest

having problems booking a EasyJet holiday. every time I click on continue I just get the spinning circle of 404.anyone else getting this problem?

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08 April 2019 02:04:00 Guest

How does priority boarding work with hands free as against speedy boarding

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31 March 2019 08:03:00 Debs

Has anyone taken lamps over in hand luggage

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07 March 2019 02:03:00 Guest

I used to get ripped off by them when I wanted to cancel a flight, but these days I just book with a family member's bank card and if I ever have to cancel for any reason I just claim unauthorised transaction and get a full refund. Easy.

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05 March 2019 08:03:00 Guest

How long before departure is the gate info displayed on the notice board at Gatwick.

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