18 August 2016 01:08:00
Our Referencia; BCC607568
Policy Holder: Mrs, Maria Del Pino Bermudez De La Puerta, Mr. Albert Baladi Moanack, Mr. Nadim Assi y el Sr. Pryse Greenou
Incident Date: 07.07.15
We have sent all the documents of mistakenly to Iberia
I am writing to complain about the baggage delay caused to our client that caused by ESTONIAN AIRLINES on Juli the 07th. 2015. At his arrival to their destination, Mrs, Maria Del Pino Bermudez De La Puerta, Mr. Albert Baladi Moanack, Mr. Nadim Assi y el Sr. Pryse Greenou contacted with us (we are his travel insurance), and he has been compensated by us due to the inconveniences with the luggage with 1896.99И
Regarding the documents sent by our mutual client, we kindly request you to refund us the amount paid to the passenger as the responsability of the delay is yours.
Attached you will find all the documents about this case.
Looking forward to hear from you soon.
Please make your cheque payable to INTER PARTNER ASSISTANCE and forward it to the following address ( This address to be used for cheque payments only ).
INTER PARTNER ASSISTANCE
Alternatively, you can credit our bank account with the appropriate sum. When paying by this method, please ensure that you include our claim reference within your payment reference. Our account details are as follows:
Titular; Inter Partner Assistance SA. Sucursal en España
Cuenta: ES77 0182 0999 85 0011507276 / SWIFT: BBVAESMMXXX
Please ensure that our reference BCC607568 is quoted in all correspondence including remittance advice slips.
Thank you for your assistance.
Servícios jurídicos Ц Gestión prejudicial.
AXA Assistance Spain
C/ Tarragona, 161 Ц 08014 Barcelona, España
30 July 2013 09:07:00
I am not satisfied with the work of the company. Due to technical problems 11/7-2013 flight from Copenhagen to St. Pererburg with a change in Tallinn was canceled. I was transplanted to another flight, and the time between flights increased to 5:00. My luggage was lost, and is found only in three days.My luggage was lost, and is found only in three days. Estonian airlines according to international standards had to give me lunch, the possibility of telephone conversations, the ability to take a shower and even a chance to relax. None of this was done. Not only that, they put all my claims have reduced the loss of baggage by another airline.Because of the lack of things I experienced during the three days of physical and mental suffering. So I found that he has the right to claim compensation and damages. But Estonian Airlines, whose fault was such a situation brought my claim to the lost baggage. I think it's unprofessional and immoral.So do not recommend anyone to use the services of the Estonian airlines.
29 June 2013 06:06:00
Flew Estonian Airlines from Stockholm to St. Petersburg and back.
The flights to St. Petersburg (through Tallinn) were good and uneventful.
The flight leaving from St. Petersburg (Pulkovo 2) was very worrisome.
At the gate, while waiting for it to be open. I saw that either the Pilot or Co-Pilot
was drinking a beer, then got on the plane and took as to Tallinn.
I will not take this airline again.
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