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Airline and Airport Discussion Forum
Discussion of airlines and airports all over the world. You can share your flight and travel experiences, and discuss a specific airline or airport, using the links on this page.
Recently Discussed Airlines and Airports
16 August 2017 Saf
Worse airline ever, been flying for years and its first time ny backage has been lost! I am left with no clothes or belongings, I have nothing of mine and it has ruined mine and my wife's honeymoon. Bali airport are useless keep telling us they are looking for the bag, this isn't good enough at all. I will never ever use Singapore airline and will be making an official complaint, if my bagged doesn't arrive by tomorrow I will be spreading the news on social media and possibly further
16 August 2017 Guest
At the time he nor any crew member mention air controller in France being on strike, the reason he gave to the passengers on board the aircraft was as followers. 1. That the flight had be cleared by Doncaster Airport Control to be open until we landed as it would have be only half an hour late. 2. That the aircraft controller at the Tenerife Sur Airport said that she had not confirmation of that fact. The pilot told us that your company and Doncaster Airport Control was in contact with Air Traffic Controller to resolve that manner so we would be on our way. 3. About twenty-five minute later he came back in and told us that the plan had change because of the confuse between you company and that of Tenerife Sur Airport Control that Doncaster Airport that decided to close the airport. 4. He also stated that your company and Tenerife Sur Airport Control had come to agreement with East Midland Airport for this plane to land there. That all passenger would be bus to Doncaster. There was not a lot we could do many of the passenger was not happy with this. 5. Later again you Pilot came back into the cabin and told us them because your company wanted this plane to be in the right place the next day that again the plan had changed and that we were all going to Manchester Airport and bus from there to Doncaster. 6. He also told us all because of this situation that we would be entitled to compensation as the fault lay with you as you did let Tenerife Sur Airport Controller know what was agreed between your Company and Doncaster Airport. 7. If there had of know we would have be able to take of at the allotted time and would have arrived back about half an hour late. I find it very strange that l cannot talk to anyone in your department about this matter. Also as a loyal customer of Thomson l found the treatment of your team upsetting. I will wait until Wednesday 26th April for a replied for you or someone in your company. That l will be getting in touch with The Civil Aviation Authority.
KLM Royal Dutch Airlines
15 August 2017 mbomb
I purchased a flight with you back in January of 2017. My original flight was cancelled 1 day prior to departure. Because you airline partner Alitalia cancelled a flight from Amsterdam to Lamezia I was inconvenience and am out of pocket expenses incurred due to Hotel, transportation and meals. I have contacted you KLM on many occasions and was greeted with talk to Delta, then talk to Alitalia and bounced around and frustrated to this point which we are now in August. You and your airline partners are unwilling to compensate me for out of pocket expenses incurred to me and my partner due to a pure disregard of taking responsibility. I purchased my airline ticket and on my credit card statement it clearly states the fuinds were paid to KLM therefore since no one is taking responsibility I am filing a lawsuit against you for the full amount of my ticket as well as out of pocket expenses. I have tried to deal with this issue since April after returning from my trip. I filed a complaint via the canadian transport agency only again to be told by you to take it up with Alitalia . I will npo longer deal with them as they are unwilling to accept any responsibility whatsoever. You will be receiving your documents. I will NOT let this go!
Casablanca Mohammed V International Airport
14 August 2017 Guest
Dear customer services team, I have been travelled from Cairo to Montreal through your air lines My transit was in Casablanca After arrived to the final destination. I have been surprised with the following My three bags have been damaged and have cut as attached pictures I already sent my emails more times to royal air morco co. No body response me You are requested to take the necessary action to solve this issue Thanks a lot for your co-operation and waiting your feedback Your quick feedback highly appreciated Regards Mohamed Saied Email:email@example.com
SWISS International Air Lines
14 August 2017 Guest
On december 2016, my husband bought 2 return tickets Moscow-Paris (through Zurich) for him. He payd around 200 euros per person. We should have flown to Paris the 6th and go back home the 13th of August 2017. Later, I changed my summer plans and I realised I don't need the first ticket anymore because I should be in France earlier. So the 6th of August, my husband flew to Paris alone. When the 12th of August he was ready to check-in for the flight back home, he suddently...didn't find my last name in the list. I called to the company to ask why did it happen. The operator told me: because I didn't use my "first part of ticket" (it means my ticket Moscow-Paris), the company cancelled my flight back home. I told it is not logical at all. The operator answered that if someone doesn't use the 1st part of the ticket, all other parts will be cancelled. Ok, but I don't understand why do they call the flight made another day, especially to another destination, "other part of the same flight". If the company really cares about its customers, it could never happen. They could have called me and ask me if I fly back home or not, do I need this second one, paid-up, or not before cancelling. I asked the operator if I can restore this ticket or get a free ticket for the same flight or get any help from the company... The only thing he proposed is to help me to buy (!!!) a new ticket by the Swiss airlines for the same flight, so to pay 600 francs (with is around 530 euros). I refused of course. I need to be in Moscow the 15th of August, so I was obliged to buy a new ticket as soon as possible. The cheapest I found cost 200 euros. Luckily, I have a place to stay for free close to Paris otherwise I should have paid also for the accomodation. I affirm that the Swiss Airlines company stole from me 200 euros.
12 August 2017 Francisco Antonio Amaro Morales
Have Chukotavia Airlines flights from Lavrentiya Ru to Nome Alaska Usa.? It is requisite rusian Visa for in to the Russian territory?
Shaheen Air International
11 August 2017 Tafseer
I only booked and purchased the ShaeenAir tickets 26 july 2017 for my family 5 tickets including 1 infunt 3 children and 1 adult and travel date is 12 August 2017". After that we requested for cancellation and fill the online submit form to refund my tickets amount date "7 August 2017" but since that day they did't cancel my tickets and still showing confirm on my PNR number... Every time i requesting why tickets are not cancelled they are saying they already forward my details to concern department but no body is calling me or replying me about the tickets are cancel. Further, i am dubai and they have two office, and since 4 days i am calling no body is picking my number....i am really having hard time because where are the authorities who suppose to give me the tickets are cancelled and your refund amount will be this. Can any body help on this matter, Thanks,
LOT Polish Airlines
10 August 2017 Guest
Trying to reach customer service.... What a nightmare. Waited 20 min. Tried calling again, already 18 min on and still no one picking up! Super frustrating.
Niue International Airport
10 August 2017 Guest
I left Niue on the 8th August, the staff were rude when I checked in my luggage my carry on bag was 8kg and was told to transfer some of my items into checked bag, went back and it weighed 7.4kg and was told to transfer more items into checked bag. I asked how much will it cost to just allowed it on and the customs guy said $120. So I transferred more items into check bag and it was cleared. I then went to get my ticket stamped and informed the people I did not have to pay the $80 to depart the airport and showed them the papers of my ticket. They said they need prof that I purchased my ticket after july and that the paper ticket was not good enough. after speeding money on internet and showing bank statement and emails of after purchasing tickets online and 45mins later they stamped my ticket receipt of $80 paid. After boarding the plane my sisters friend who was sitting in front of me so I said hello :) , she told me that her carry on luggage weighed 12kg over the limit and the man at the airport who was her uncle told her don't worry about it, you don't have to pay anything just bring it on the plane. I was shocked ! and couldn't believe how wrong it was.... There are so many people who pay for extra luggage and extra weight and to hear this is observed ! The attitude that these stuff members showed and then hearing they break rules to suit themselves is not on and will be making a formal complaint.
08 August 2017 Guest
I have been waiting over 2 months for a refund of a holiday and I get the same automated email over and over again. I have tried to reach management. They have effectively stolen money from me after putting in writing that I am due the refund as the holiday was cancelled. No customer care, terrible company.
07 August 2017 Michael
I have booked a return flight Bris to Hamilton Island in November 2017 for my wife and I. The seat allocation has us both in window seating, how can I change the seat allocation so we are seated together on both flights. The only thing avaialble on line with manage a booking is to select ailse or window. Can you advise or help please ?
07 August 2017 Fuck you
What a shit airline, never call there passengers at the gates even do they change the gate and sometimes it takes a bit to get to the changed gate, booking online with them is a trick also, i find it strange that when you book the flight times it's in AM an PM. But when you go PM and you think all is ok. Well think again they work on 24 hour clock???? Shore airline. I have more to say about this airline but could not be bothered. Because I will not fly this shit airline again.
03 August 2017 Morag Robertson
Really poor service on Tues 1st August 2017 from Palma to Edunburgh. Delayed on plane for an hour in appalling heat when engine wouldnt start. Journey was a bit rough and landing bumpy but airplane was old and bathroom very tatty. I wouldnt fly with them again. I booked through Thomson whom I presume chartered this flight but I will be making sure it isnt repeated even if I book with Thomson again.
Belavia - Belarusian Airlines
03 August 2017 CHARITY MAINA
A week ago had booked belavia 954 for two person my old mama and sister who was stopped in airport ...so flight was cancalled which I do understand ..until now they are only rotating me have not got my money back
03 August 2017 Guest
DON'T RISK YOUR LIKE...Airplanes not maintained properly hence flights are always re-schedule or cancelled. Horrible service if they realize you are from USA. Very unprofessional and rude.
Reykjavik Keflavik International Airport
01 August 2017 Guest
PS: I can't believe that this airport has a 4 star rating! Something is very wrong here!
01 August 2017 Zulfiya
I want to reflect my all thanks to the purser (I don't know her name) of Korean Air. I'm from Kazakhstan. I came to Seoul 22 of July 2017 and on arrival I have lost my phone somewhere outside of terminal. I faced with the kind - hearted purser of Korean Air on the bus stop platform 5B, the bus № 6005. I was found that I have lost my phone in the bus and she tryed to help me, she called to her colleagues to help me and find my thelephone. I apreciate her help and adore your country. Despite the fact that I lost my phone. My trip was admirable. Everywhere I met good-natured and kind people, that helped me during my trip in Seoul. Finally I found my phone in Lost and Found)))
Djibouti Ambouli International Airport
31 July 2017 Farhan Ali Jimale
I am going to go Djibouti airpot, I heard from a friend, one of best airports, in terms of service, welcoming, friendship and so on. Staff are helpful in terms of answering questions and givving information.
Avianca Costa Rica
31 July 2017 Guest
Missing baggage. After waiting for report at the Airport I still do not get any answer where my missing baggabe is! The flight was 16 days ago. No correspondence at all!
31 July 2017 Emily Dinhira
To whom this may concern Dear Sir/Madam I was booked on a Malawian air Line fr om Johannesburg to Lilongwe via Blantyre, departing on the 14th of July and returning on the 23rd of July. This was not my first time to Fly into Malawi, Have always experienced Malawi as the warm heart of Africa indeed, its people, the atmosphere and the Warm welcome at their airports until my returning at Kamuzu international airport on the 23rd of July 2017. My Surname was wrongly spellt, wrote back asking them to correct and never heard from them, on the 14th I was at the airport early in case I would run into to problems checking in, I did not have any problems so I thought this was fixed. On my day of return from Malawi on the 23rd, at the check in counter i was told unfortunately I Couldn't as I needed to correct the spelling error. I asked what needed to be done as i did not have access to call or internet and time was running out and could not afford to miss my Fight, this was when a Mrs Evelyn Govati/Gorati was very rude. She was not helpful at all. She told me not to talk to her as she did not issue the ticket... while that may have been true the attitude in which it was done with was what shocked me. I tried to explain that their agent from Joburg made a mistake in checking me in without picking up the mistake, I was in a better position to follow it up from the South African side.....I was told they did me favor in Joburg and she was not going to help or do me the same favour. I was under the impression that it had been sorted. not that they had done me a favor .....I then told Evelyn that I was going to complain about the service I had received.....I was then taken to a counter wh ere i needed to explain why i was going to complain about the service...it took another while and all I could d was plead with both Charity and Evelyn to let me go as I did not want miss my flight and that they would get my complaint....they let me go... As I was just about to board a more senior staff member can and took my passport and boarding ticket and told me I was threatening his stuff and I needed to correct my name, I needed to pay US$100-00. I had to again tell this guy I did not threaten anyone, all I did was to tell Evelyn i was going to complain about the service i received at the check in counter, I was again held back....had to again explain about their agent that did not pick this error and checked me in anyway in Joburg.... The warm heart of Africa was indeed not experienced at all at the checking in counter with Ms Evelyn.... she did not display public relations and was not helpful at all . She could still politely refer met the Malawi airline counter.....Fly Malawi air again, maybe , maybe not... Sincerely Emily firstname.lastname@example.org
Austral Lineas Aereas
30 July 2017 cathy Stern
I am flying from BA to Mendoza having arrived on Delta airlines with 2 free checked bags. How many checked bags am I allowed on Austral to Mendoza?
27 July 2017 Pirkko Turkki
Cust.Care Ref. # 1-5727509258 My niece Jaana Heinonen was upset at the attitude of the Check-in Staff at Helsinki Airport (24/7) and filed a complaint. It did not bother me, I actually found it amusing that the attendant concluded from our looks that we were approaching a wrong desk - Diamond, as she told us! Instead I want to express our thanks for the friendly and exceptionally good and helpful service we received from the staff at all stages of our trip. The Cabin Crews were friendly and efficient and made our flights enjoyable instead of bearable. Thank You. Sincerely, Pirkko Turkki
27 July 2017 Karola
Please give me an email address for customer service for LATAM Brasil (JJ) thanks, Karola
Omni Air International
25 July 2017 Guest
Hi, i just wanted to thank the crews of of the flight I took with Omni air international from Norfolk, VA to Kuwaiti leaving on the 20th approx. 0300-0500 and landing (With one stop over in Germany) approx. 0700 on the 21st. I would especially like to thank the first crew that took us out of the NAS, from the captain to the flight attendants, for their compassion, care, and genuine interest in our well-being. Thanks so much and really appreciate the sending off. God bless and thanks. Eric D.