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19 December 2017 Guest
Week after flight and i still don't have an invoice for check in fee.
14 October 2017 Gustav
Terrrible AirBaltic service! Don't * you money !!!
23 April 2017 Guest
Hi! Can kids flight without parents? If yes what parents need to do and how to book a tickets? Many thanks.
24 March 2017 Milena
Irena Tarvid : purchased a ticket today 23rd February 2017... didn't write down the booking reference number because I couldn't have imagined that I would not be receiving a confirmation email... What the F***? Is this a bloody Stone Age? Does anyone has a clue of whats going on??? Did you receive it at the end? I have similar story....so annoying
24 February 2017 Irena Tarvid
purchased a ticket today 23rd February 2017... didn't write down the booking reference number because I couldn't have imagined that I would not be receiving a confirmation email... What the F***? Is this a bloody Stone Age? Does anyone has a clue of whats going on???
14 August 2016 Aden K & Nancy Sowell
On June 6, 2016 we flew to Amsterdam on Delta flight #70 arriving at 5:30 am and connecting with Air Baltic #610, departing at 10:30 am for our final destination Vilnius. We were at the Air Baltic counter when the their agents arrived. To our dismay the Air Baltic agent could not or would not print our boarding passes. We were left standing at the gate; the Air Baltic agents could have cared less! We are seniors with one of us navigating airports via wheelchair. We remained in Amsterdam for 12 hours; through the help of KLM we ultimately reached Vilnius, but our bags did not arrive three days. I would urge you to avoid at all costs flying with Air Baltic.
18 November 2015 Guest
Air Baltic is a company that sent me my ticket via snail mail. This was the only option. The tickets were those old-style coupon-like ones. When I came to the airport, the check-in lady said she hadn't seen such tickets in at least 15 years or so...
16 August 2015 Guest
I flew a return leg of my journey from Riga back to London on 14th of August 2015 with airBaltic with my two children (aged 2 and 7). I was informed that because my child is over 2 years old I would need to pay to carry the buggy on board. This was not the case on the London-Riga flight: I was not informed of this condition, nor was I asked to pay any money. The assistant at the check in desk in Riga was rude and unhelpful and stated that this was an error made by the London crew and was accused of being "lucky" in London, but insisted that I would still need to pay 40Euro this time if I wanted to take the buggy for my child. I felt I was being held to ransom - this was an airBaltic error and any other company worth their weight would waive the charge with a smile in view of the fact that their original mistake allowed me to travel with a buggy and this was a return flight home. I insisted to speak to the customer service officer at the airBaltic office in Riga International Airport, who were just as unsympathetic, continued to blame London crew and insisted I paid. I was however given a feedback leaflet and told that I could fill that in if I wanted to voice my concerns over the handling of this situation - not helpful. When I requested to speak to a senior line manager, I was informed that no such person is available, despite me pointing out that this was a Friday - a working day and during office hours. To add insult to injury, the flight crew member actually flicked a "talk to the hand" gesture in my face when I asked her for assistance as myself and the two young children were attempting to settle into our seats! I have been a loyal customer (with PINS) to this company over a decade, electing to fly with this more expensive airline despite many cheaper alternatives available for this route, but this is clearly the most appalling customer service I have ever experienced from any company - flight or otherwise. This unacceptable treatment was most upsetting to me as a parent flying alone with two children. I expect airBaltic to take much better care of its loyal customers, parents with children and on a humane level - any person in their care. Following this incident I shall not be recommending airBaltic and would be most impressed if airBaltic issues a humble apology and a suitable compensation for my family's experience, whilst in their care. I am currently awaiting a response from airBaltic regarding their conduct in this case.
26 July 2015 Tania Parvin
Can I use my credit card for someone else?
21 October 2014 Martin Vogel
I am flying Austrian via Vienna and th check in is the most unpleasant I ever seen. I definitely try to omit this service next time. Unbelievable what all is possible.
04 August 2014 luggage
Please be warned that if Airbaltic rebooks your flights (eg. their flights got cancelled), they are likely to "lose" your baggage from that booking, the one you already paid for. The only reason I noticed this, is because reading this page made me paranoid with so many people complaining about having to pay for luggage they already paid for - so I went and checked on www.checkmytrip.com (as you cannot check rebooked flights on their own website). Sure enough, there is no luggage any more and I am currently trying to have this fixed via email. Based on what other have wrote and given the extra connections they have put in for our trip to get to the destination, that would have easily meant a 100€ surprise per passenger at the airports!
04 April 2014 Julie
I paid about 75euros to check one 23kg bag. That is a lot of money for such a simple thing. They wrote me and told me that a limit of 20kg for one bag is common but only listed 3 different airlines that follow that limit. Every other airline uses 23kg limits. But now I think I understand why they are so limited. Air Baltic's planes are so old and out of date I don't think they can handle the extra weight :S Really sad! That plane was something I would have rode on 20 years ago. It shook all over the place and to me, flying with Air Baltic was almost life-threatening. Fly with them at your own risk ;-/
28 February 2014 Guest
I'll never forever will use this inhuman brutal company!!! You are able to turn out the airlane pregnant women on formal reasons. I will never forget this awfull night in the foreign unknown for me country with huge luggade in hand and when you even charge me extra for a bus, showing how "helpful" you are... I wonder, guys, if i haven't a multivisa, i should stay in Riga airport forever??? If you are so formally concern to your customers, please dont allow mw to my fligh from the place of departure, but please NOT from transit airport, just kickin me out into unfrendly night with luggade. I am going to apply to a international court and go to law with you... Afterwords you will obtaim at leas the most unhumam aircompany in the world. My name is Iryna Kirsanava, it was a flight CPH-RIX, RIX-MINSK 26 february 2014 and incident was happened on the second part of the way. I will never forget that day, dear company... I am able to prove that my health certificate was correspond ti your rules.
24 February 2014 Ralph Nimmann
SORRY, correction: the 2nd part payment for our ticket was due *2 weeks* later (not 6 as I wrote in the last post). After reading the other comments, I decided we'll go by coach. Ralph Nimmann : AirBaltic cancelled our tickets (EUR181.96), because when booking we did not realise that not all had been taken: in their "Itinery" email further down was an invoice, and they expected us to pay the payment for the 2nd half of our tickets was due *6 weeks* later! We did not notice - 6 weeks later (with no mail from them) they sent a reminder out giving us 24 hours notice, which I discovered they day after it was due: "your booking has been cancelled and cannot be restored, rebooked or refunded" So we can't even use one of the 2 tickets. What shall we do??? Email from AirBaltic sent 20 Feb to me: BOOKING REFERENCE xxxxx Unfortunately you have missed your next payment deadline and therefore your booking has been cancelled and cannot be restored, rebooked or refunded anymore. We thank you for your understanding. ------------------------------------------------------------------- ITINERARY: Date: Wed 19/03 Outbound: 10:45 Berlin (Tegel) - Arrival: 13:35 Riga Class: Basic, U Price for your purchase: EUR181.96 ------------------------------------------------------------------- No. Due to Payment amount Payment date 1 03.02.2014 EUR 91.96 03.02.2014 2 19.02.2014 EUR 90.00"
22 February 2014 Ralph Nimmann
AirBaltic cancelled our tickets (EUR181.96), because when booking we did not realise that not all had been taken: in their "Itinery" email further down was an invoice, and they expected us to pay the payment for the 2nd half of our tickets was due *6 weeks* later! We did not notice - 6 weeks later (with no mail from them) they sent a reminder out giving us 24 hours notice, which I discovered they day after it was due: "your booking has been cancelled and cannot be restored, rebooked or refunded" So we can't even use one of the 2 tickets. What shall we do??? Email from AirBaltic sent 20 Feb to me: BOOKING REFERENCE xxxxx Unfortunately you have missed your next payment deadline and therefore your booking has been cancelled and cannot be restored, rebooked or refunded anymore. We thank you for your understanding. ------------------------------------------------------------------- ITINERARY: Date: Wed 19/03 Outbound: 10:45 Berlin (Tegel) - Arrival: 13:35 Riga Class: Basic, U Price for your purchase: EUR181.96 ------------------------------------------------------------------- No. Due to Payment amount Payment date 1 03.02.2014 EUR 91.96 03.02.2014 2 19.02.2014 EUR 90.00"
06 November 2013 Li Ching Man
My daughter is now studying in Sweden and have booked an airticket from Zurich to Copenhagen as below: 4 Jan 2014 18:20 - 2155 Zurich to Riga, 5 Jan 2014 Riga to Copenhagen. Her booking number is 0019132179 As she will end her exchange student status in Jan 2014, it becomes not necessary for her to return to Copenhagen. Rather, she want to return to Hong Kong with me by the same flight : Quarter Airway 15:10 -22:55 Zurich to Doha, 01:55 - 14:25 Doha to HK. May I know if it is possible for her to change? Looking forward to your advice. My email: firstname.lastname@example.org
26 August 2013 jtaylor
DO NOT EVER FLY AIR BALTIC! EVEN IF YOU HAVE TO BOOK A DONKEY AND CART, I GUARANTEE THAT YOU WILL HAVE A BETTER EXPERIENCE. Thank you very much Air Baltic for the WORST airport experience I have ever had the displeasure of experiencing. I travel quite alot for work and because I am a TV producer, I fly with alot of equipment so I am used to paying for excess baggage, but what happened in Vilnius was absurd. I paid 3500 euros JUST FOR THE BAGGAGE! That is on top of the maximum fee that I paid in advance on-line! for some reason the desk agent in Amsterdam could check me in for the 1400E I paid online, but Vilnius desk agents insisted that I pay thousands more in addition; and because no one else flies into Vilnius, I was forced to pay. I feel like I was just robbed at gunpoint. It is a real shame, because your cabin crew are pleasant, and I could tell that even the desk agents thought this was ridiculous and illogical, but they are automatons that are following a script with no skill for customer service at all. So thanks Mr. Grauss, you can be assured that I will be taking my 10,000$ a month in airfare business elsewhere for LIFE and I get to spend my 5 hour layover writing terrible reviews for air Baltic on every website I can find in every language that google with translate.
01 August 2013 MissDRM
BEWARE!!!!! This is an airline which did absolutely NOTHING in a worse-case scenario. We were to fly Larnaca-Riga-Copenhagen at 04.30 a.m. on July 28th. When we arrived at the airport at 02.00, we found out that the plane fr om Riga had never arrived, and the ground crew had not received any information about this and knew nothing. As the passengers arrived, the situation became more and more irritated as ALL of the passengers on the plane had to be re-routed and re-booked via other destinations. We, who got to the airport very early, were a bit luckier and only had a six-hour delay, but some poor passengers, even those with small children, had to wait up to a full day to travel on to their final destination. Even though we had the right to vouchers for meals , drinks and phone calls, the ground staff at the airport could not get in contact with Air Baltic in Riga and only gave us a voucher for €3.50 in their cafeteria. This was not even enough to buy a cup of coffee! We also had the right, depending on the distance of our journey, to collect up to €400 in cash to cover our expenses, but received nothing except the advice to contact air Baltic! We were re-routed vid Zürich and even though they said we were booked on a flight to CPH this was not the case, and when we arrived, SAS knew nothing about this and we had to wait until a seat became available on a flight. We had to collect our luggage, go through customs and then wait to check in again. We had to pay for a dinner at the airport in Zurich wh ere a simple club sandwich cost €25. ( still no compensation from the airline!). As you can imagine, we are totally disgusted with the whole thing and most of all the fact that Air Baltic, even though they had our telephone number and e-mail, did not even bother to notify the cancellation. To this day, almost one week later, we have yet to hear from them to explain what had happened. Please BEWARE when booking with this airline! I have travelled all over the world with low-price airlines, but NONE of them has the same passenger politics as Air Baltic! Their ticket looks very cheap when you see it the first time, but there are a multitude of hidden costs once the ticket is booked. You have to pay a baggage check-in fee for each bag AND for each leg of the journey, so even though your baggage is checked through to your final destination, you will have to pay double or triple the fee! If you want to book your seats in advance you have to pay for them (different fees for each leg of the flight) and each seat has a different value. Otherwise, they do not guarantee that you and the rest of your party will be able to sit together. They even take a €10 check-in fee at the airport if you do not check-in on-line or at the self-service machines. This is very difficult for older people who are not so savvy when it comes to on-line check-in. They do not even give you water on the plane without a charge. When adding all the extra fees together, you would be much better off using a reputable airline which caters to their passengers. As a contrast, the airline (re-routing) that we flew to Zürich, Cyprus Airways, served a complimentary HOT breakfast to all of their passengers and had free coffee, tea and soft drinks for all. (even those who were booked on the flight at the last minute!) THAT is customer service! We will NEVER fly Air Baltic again!
27 June 2013 Guest
Be careful. If you absolutely must book with them, try using some top up credit cards. Avoid giving your primary credit card details to them at all costs. My card was skimmed in April and everything suggests it was on their website or through it where the card details were stolen and used for online purchases round the world. My bank blocked the card, I did not lose any money in the end, but I had to have new credit card. Also the service in Riga airport can sometimes be truly disgusting. Some staff laugh openly about passengers who do not understand their "jokes" in Latvian, some like to boss people around (your were not queeing ijn the right place, for instance).
01 June 2013 Guest
3 days after booking a flight with air baltic my credit card was used in on itunes a lot. My suspicion is that somebody at air baltic ( unknown t the company ) are skimming the credit cards use on the website. This is probably an it guy who gets 200 euro a month to live on but I will never bnook another flight with this latvian based company as credit card scams are rife here.
11 November 2012 Guest
My wife and I were flying on this airline in October of 2012. A few days before the flight I made an on-line credit card payment of 20 euros for one check-in luggage that we intended to have. On the day of our flight at the registration counter in the Vienna airport we were requested to pay 30 euros fee for the piece of luggage that we wanted to check in. They apparently did not see our credit card payment in their system! And in addition, a copy of an invoice that we presented (per Airbaltic instructions) did not impress them at all. Fr om the counter we were directed to another window wh ere we continued on insisting that we had paid for the luggage in advance. The whole incident lasted for a while before it was resolved, I think due to our firm position. But it certainly has left a bad taste in my mouth. I can't prove that Airbaltic intentionally runs a scam when an airline's handling agent at the airport ("Celebi" in this particular case at the airport in Vienna) says that he or she is not able to see your advance on-line payment, but it surely looks and feels like that. I've e-mailed the Airbaltic customer relations department about this incident. In my message I also pointed out a few other deficiencies, particularly handling passenger identification and payment related information. These deficiencies intentionally or unintentionally put a passenger into inferior dependent position. I listed their system (web site) inability to recognize a legitimate "booking reference" and "family name" information. I listed their advice "YOU WILL NEED YOUR INVOICE TO SUCCESSFULLY REGISTER YOUR BAGGAGE AT THE AIRPORT" as misleading and legally untrue. An invoice by itself is not a proof of payment. I listed their incomplete, lacking of relevant information payment confirmation e-mail distributed from email@example.com I've received a brief apology in a response e-mail shortly after. Nothing else.
17 October 2012 Guest
SOVIET STYLE EXTORTION BY AIR BALTIC AGENTS AT RIGA AIRPORT. Scenario: I'm asked to pay 600 euros (erm, three times the value of my airticket) for my bag. When I point out that I'm entitled to a free bag with economy ticket (and show the check-in agent print outs from AirBaltic website), she says she knows nothing "go talk to customer service but you won't have enough time for this since there's a very long line so you'll miss your flight". I leave her desk and surprise: her buddy has been eyeing me and offers to check my bag in for "only 100 euros" payable to him outside the airport. So fking disgusting, never never never flying this airline or from Riga airport again.
09 August 2012 Ivan
I've booked a ticket for my wife. Her baggage was charged with 270 EUR for 28 Kg bag. It is EVEN MORE than the flight cost (258 EUR) Despite the information on their web-page - 20 EUR per bag. THEY CHEAT PEOPLE! DO NOT USE IT! If I would read this review beforehand I wouldn't use it. Hope this will help to someone.
19 June 2012 Aleksandre Kurtanidze
здравствуйте, у меня возникла проблема с оплатой билета я забронировал билет для своей жены пластиковой картой American Express BOOKING REFERENCE 6T7QBG Invoice number: 1204636382 ------------------------------------------------------------------- ITINERARY DEPARTURE FLIGHT: Date: Fri 13/07 Departure: 20:25 Hamburg, Terminal* 1 - Arrival: 23:20 Riga Aircraft type: Bombardier DHC-8Q-402 (Dash 8Q400) Flight No.: BT254 Class: Basic Class, A Date: Fri 13/07 Departure: 23:55 Riga - Arrival: 04:25 Tbilisi Aircraft type: BOEING 737-300 (WINGLETS) Flight No.: BT724 Class: Basic Class, A PASSENGER ADULT/-S: Ms. Nana Mamasakhlisi Kurtanidze DEPARTURE FLIGHT: 1 checked-in bag(s), 20 kg allowed, Ticket Number: 657-2406396493 во время покупки произошёл сбой в интернете и я второй раз сделал заказ в итоге с моего счёта высчтитали плату за 2 билета... я прошу Вас помочь мне разобратся в этом и вернуть на мой счёт деньги за которые я не получил бронирование спасибо за внимание...
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