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Airline and Airport Discussion Forum

Discussion of airlines and airports all over the world. You can share your flight and travel experiences, and discuss a specific airline, aircraft or airport, using the links on this page.

To take part in the discussion of the airline or airport, follow the links on this page or leave your messages on the pages of the corresponding airlines of the world, airports, airplanes.

Recently Discussed Airlines, Airports, Airplanes

Ryanair

14 August 2020 Gerda
Please can anybody help? We were due to fly in May to Cyprus. Flight was cancelled. Instead of asking for a cash refund which was disadvised, we rebooked for August 17th, knowing we could still rebook again. Due to changing covid19 circumstances, we want to reschedule again, but they charge a fee of 90 euro! Trying to get hold of a Ryanair employee, we do not get further than a robot.
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Qatar Airways

14 August 2020 Guest
hi i already provided ticket for Qatar airline my first name and last name displacement, exactly instead of enno ruiter they wrote ruiter enno im worry about flight and didn't find any body to response me how can solve this issues
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EasyJet

14 August 2020 Dario Gravina
Received an email regarding the possibility to re-schedule my flight. Went on line on www.easyjet.com, and the after having tried to re-scehdule: EJ2cb02x code appears. Have tried to contact easyjet on the phone, with no luck. What to do?
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Jet2.com

13 August 2020 Guest
Still waiting for Jet2 to inform me that my holiday on 14 August To Majorca has been cancelled. Due to fly out from Newcastle 06.50 tomorrow. £3500 + tied up. No money or time to book alternative holiday. Absolutely disgusted.
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Allegiant Air

13 August 2020 Allegiant Airlines Reservations Official Site
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Jeju Air

13 August 2020 Guest
I've read that refund is available in the homepage. But where exactly in their homepage? I have been looking for it for the past 20mins and I still haven't found it. Has anyone ever tried talking to them? Or anyone got a refund from them? My flight is in November but I just don's want to go anymore because of COVID.
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AirAsia

13 August 2020 Gina
Just wondering why the trip from Phuket to Manila via KUL is cheaper than Phuket to Manila via DMK. It's more than twice as much cheaper. What's the catch? What is the COVID procedures in KUL? Is it too costly or too cumbersome?
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Emirates

12 August 2020 danakf11
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Volaris

11 August 2020 Guest
Im very disappointed with the negligence and unprofessionalism of Volaris. Our father died from Covid-19 and my bother wanted to give emotional support to my other bother who lives in Mexico and cant travel to US. On 07/08/20 I booked I flight for my brother to travel from JFK to GDL for 8/8/20. On 07/22/20 I received an email: your flight was canceled and an option of a credit for the total amount of the purchase plus 25% which I accepted. On 08/06/20 I received another email, that I viewed August 7, from Volaris: INFO: Tu vuelo cambió / Your flight changed. This email contained reservation for a new flight for 08/10/20 which I proceeded to accept with all the challenges and expenses I short notice trip implies. The day of the trip about 4 hour prior to the trip I checked the Volaris flight status online using the reservation code provided and the fight was schedule: On time. When my brother try to check in at the airport he was told at the desk that there are no flights going to Mexico. I logged in the Volaris web page again and the flight was stil on time. I sent my bother a screen shot of the status of the flight. After a while he decided to return home after spending almost $200 to and from the airport. I called customer service and was told there are no flights going to Mexico which contradicted their web page Information. I never received any communication with changes or cancellation for the new reservation. I called again August 11th spoke with another rep. who offered the same 3 options I was offered when the flight was canceled originally and he try to make it seem it was my mistake not theirs, he didnt acknowledge the fact that their system generated a ghost or fake flight that cost the family stress, disappointment, confusion, frustration, time and money. I asked to speak with a supervisor since the person I spoke to didnt emphasize or understand and try to justify their actions, he used another excuse to deny this petition. I requested a refund for the transportation expenses to the airport and back or an acknowledgment of their system failure and miscommunication between the different areas that handle the flight status online and by phone since the information are different. In conclusion, I ended up with a refund for the original amount spent which is still pending less over $1,000 on luggage, clothing, gifts, transportation that was spent unnecessarily plus the risks of being expose to COVID-19 while buying the items needed for this trip.
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Blue Air

09 August 2020 Guest
the shittiest airline ever. Called twice for 50 min i waited just to be told by a robot that they are experiencing difficulties to try again later. what a bunch of crap! My flight got the airport changed 3 days before the actual flight and I cant check in at all. Sent mails tried to contact them in any form, no answer. never again Blue air, never again!
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Bulgaria Air

09 August 2020 darryltl18
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Vueling Airlines

08 August 2020 Guest
I was outraged by Vueling's decision to stop compensating for canceled flights amid the COVID-19 pandemic. And they did it suddenly. As a refusal (request SR_Number: 1-19142853423), the employee gave an absolutely bureaucratic explanation referring to EU Regulation 261/2004, where there is a clause about force majeure. Surprisingly, the reference was not about infection, but about adverse weather conditions, strikes, diversions, bird strikes, runway closures, etc. Speaking of COVID-19. According to the WHO's decision, not the coronavirus pandemic itself is recognized as a force majeure, but only a high-alert mode. Let me remind to all that since March 2020, Vueling was aware of Covid19 and canceled flights, thereby increasing its high-alert mode for control of disease spreding. So my flight to Barcelona GCR7MM was canceled in may 2020 with full compensation. My other flight to Barcelona in July 2020, JDPFVZ, was also cancelled for the same reason, which the company started telling me about a month before that date. I fully accepted the company's offer of compensation in the form of a flight credit and went through the entire procedure proposed on the site. The result on the screen convinced me that the issue was resolved positively by analogy with the previous one. Suddenly, after a two-week wait and an additional request, an unexpected categorical refusal. Tried to explain myself at the following address: aptreclamacion@vueling.com - no answer by human, only robot.
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Malaysia Airlines

04 August 2020 Mrs Susan Morgan
We booked a return trip from LHR to AUK for the 10th February returning on the 9th June. Our return journey was cancelled by yourselves, because of Covid 19. Our travel agent informs us, that they cannot contact you, and haven't received the refund. We have now been waiting 16weeks. Look forward to hearing from you, this is now urgent as we have had to pay for 2 flights. Thankyou
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Dalaman Airport

03 August 2020 Guest
Hi, I am travelling from the UK. My sons passport expires in November. Advise to travel to Salam an is that he needs 6 months on entry. Currently I cannot get a new passport for him in time of travel. Can I still travel? Happy to pay a fine. Can you please reply on: saj187@hotmail.co.uk Thank you in advance.
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Cebu Pacific Air

03 August 2020 Guest
4 months na wala pa rin refund! CEBU PACIFIC is the WORST!
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ATR 72

03 August 2020 ESTRELA
What is the speed instrument approach category an ATR72?
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Caribbean Airlines

31 July 2020 Clement Clarke
I flew to Trinidad on Feb 3rd 2020 and was unable to return to Canada on the arranged date April 4th 2020 due to Covid-19.I paid an additional $ 94.00 on my return fare which I couldnt use because of the Airport closeure. I am in Canada now and asking for a reimbursement of the fees paid.
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Airblue

29 July 2020 Husnain Raza
Hi sir, i booked one ticket for my wife from Dubai to Lahore and the flight will be on 03 August 2020, But due to some personal matter we want to cancel the ticket and get a refund,, Kinldy help us
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Accra Kotoka International Airport

25 July 2020 GuestJulian Cox
Does Accra Ghana airport accept e-tickets I'm trying to get my fiance home
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EasyJet Switzerland

24 July 2020 Guest
Patricia Cattan : Hello, the easyjet web site recommends changing flight details on-line but I keep getting error message EJ2cpgtc70fd. What does this mean and how can I manage my change otherwise? Also, no one answers the phone! Thank you.
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Ural Airlines

22 July 2020 Tony
They are selling out tickets then cancelling flights. Reimbursement time is up to 3 years based on russian law
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Freshline

22 July 2020 Guest
Fake , never launched, only to get tax refound and CV's.
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Turkish Airlines

17 July 2020 Nexhat
My flight got canceled on the 8th of July from LAX-PRN. I'm trying to reach the Turkish Airlines customer service but the phone seems to be disconnected. My concern is that on my refund I'm missing over $500. i suppose to get the full refund since the airline canceled on me and NOT me on the airline. Hopefully my message reach the right people and somebody get back to me. Thank you
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Royal Air Maroc

12 July 2020 Guest
Ghassan : I made booking , then made a cancelation since 19th November 2019 and up to now I haven't received my money back. my case N 00991309 | ref:_00D24JNjx._5001p3RfkcS:ref Regards, Ghassan
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Odessa International Airport

09 July 2020 Guest
Hello - I am an American citizen. I am healthy. I haved good health insurance. Can I enter your country without a 14 day quarantine?
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Mombasa Moi International Airport

08 July 2020 Esther
I have been receiving calls from this number 0750948246 claiming that I should pay money to the manager (0768070658) so that I can receive my parcel that arrived on 04/07/2020 from Paul Thierno manchester UK .please help.
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Dammam King Fahd International Airport

06 July 2020 Guest
Can I take 55 inches led tv to Pakistan Airlines
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Philippine Airlines

25 June 2020 LD
Good day kabayan! I'm currently residing here at Dubai , due the pandemic situation me & my husband was planning to go back home . Last May 26 we booked a flight ticket at PAL , DXB to MNL at 3rd of July . Unfortunately we received an email last july 7 , that the flight was been cancelled . We try to send an email about the procedures if we will do the refund , says that it will take 4-5months so we decided to continue our rebooking . Afterwards we received a call from the Dubai PAL head office that they will rebook it on 1st of Aug & will contact us again once confirmed . Now , 25th of July we received an email that our refund was already approved & processed without any confirmation & conscent on our side . I checked it on Pal bookings online & it was confirmed!🥺🥺 Is there any chances to cancel the refund instead rebooking . Please help. Thank you
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Rwandair

24 June 2020 Guest
Nonhlanhla Hazel Ndhlovu : Hello.. Where is my Luggage got lost when i travelled from Dubai via Kigali via Lusaka.. Its been 2 days already.. Find the attached images to supporting my query. Thank you Did you find your luggage finally.
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Alitalia

23 June 2020 Uschi
Alitalia cancelled our flights for July 30th online and Alitalia refuses to issue any refund since booked online. First she offered a voucher then she said she can't hear and call again, I had asked her for an e-mail for anybody in charge, not possible. I live in the Caribbean and had to call a regular number in the UK, which has already cost me a fortune. Do I have any recourse without spending more money on phone-calls?
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Arik Air

23 June 2020 Alaribe Rita
Mother, my self, and my Two infants booked for Abuja, from portharcourt since.. 21st of march. In advance for 3rd of April. Before the lock down..I tried reaching out to know my stand through the contact number on the website no response..i have sent several Mail same thing..please what is the matter?
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Corendon Dutch Airlines

18 June 2020 Dirk Dumfries
Dear management of Corendom Dutch. Are you interesting flying to Aruba? Aruba is one happy island in the caribbean with nice beaches and very safe. We can offer you a great deal with the airport, hotels and transportation company in Aruba. Please be free to contact me. Dirk M.Dumfries Aruba +2975934510 Email: dmdumfries@gmail.com
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Frontier Airlines

12 June 2020 Patrick K
I had reservation back on March 10th and COVID restrictions went to place and the events I was going to attend in Las Vegas was canceled as well as my hotel reservation at the Rio out of my control. I had to cancel my reservation with Frontier Airlines who would only extend a 90 day credit for me and two others, which I complained to them that this Pandemic probably will still be in place. He said that is all they could do per their policy, but if the problem is still in place they would extend the credit just call back. I called a month prior to the expiration of my credit to see if they would extend it and I was told it was too early, but he did not see any problems of extending. The Customer Service person said I had to call closer to the day of expiration. I have spent 8 days trying to call to just get a voice message that they are having an over whelming amount of calls and to call back later as it disconnected. I tried their webform and got a response several days later saying I did not qualify for an extension and the over $700 credit would be forfeited to Frontier Airlines, Especially since I keep looking online and they have very limited amount of flights which do not fit my schedule. This seems ludricous because the other airlines have extended their credit for at least 6 months according to others who attending the same event I was going too and they have a lot more flight options.
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SAS - Scandinavian Airlines

08 June 2020 Wang Ying
My flight SK0996 from Beijing to Amsterdam via Copenhagen was cancelled by SAS. Full compensation was promised within 10-15 days. But now after waiting for more than 3 months (in fact 4 months), still no refund received. Why making promises and then repeatedly telling that it is busy and that I am put on "the queue list"??
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VietJet Air

03 June 2020 Leslie Nykvist
I was told I would receive a refund as my flight was cancelled but the credit card I used was cancelled. Vietjet ran me & I tried to explain that the credit card I used to book my flight was cancelled but the lady couldn't understand me. Can someone please help me.
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Norwegian Air Shuttle

02 June 2020 Guest
Sorry to All! Im so angry with Norwegian I thought it was its website...:-)) Anyway! I have a domestic ticket with them, I cant go to Norway because of Covid-19 restrictions, the ticket costs 284 and they dont care about it! No answer, not a cent back! They probably think I can swim from Greece to Norway... The Norwegian Government help help this terrible company to survive. Me too I think... Petros😡
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Malindo Air

01 June 2020 Thertheare
Su Hia Tan : I have book the flight ticket with gender Mrs but after I paid the payment it show me the gender Mr. How can i solve it? I think it wouldn't be problem. I have flown before having the false indicated gender and couldn't fix it later but I didn't face any problems at the airport. Also once my sister has flown two years ago with such such problem with Montenegrin passport tranio.com/montenegro/passport/
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T'way Airlines

29 May 2020 Vu, Quoc Hung
I had bought 5 tickets from Tway air, on-line check in # K2U7Q9, flight #TW286, it was cancelled from Kansai ( Osaka) to Incheon. I have booked tickets via Flugladen.de , all tickets were cancelled and will be refunded since 2/2020 The Flugladen.de said they did not received the refund from Tway air, so therefore they cannot refund back to me. I have paid all tickets by credit card. Please help me to get the refund, it was longer overdue, since 2/2020. Please contact me at vu_quoc_hung@yahoo.de. Thank you for your help
 
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Sunwing Airlines

26 May 2020 donnyweed
Per Sunwing, they are giving 50 percent refund and 50 percent voucher. We received the partial refund, and have the voucher for 2 years. My issue is, what if Sunwing goes under, or that I want to fly with someone else, or not go anywhere? I'm still forced to fly with them, or lose my money. That has to change
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Boeing 737 MAX 9

21 May 2020 banana
For the people who think this was the plane that crashed, go back to kindergarten and learn to tell the difference between the numbers 8 and 9
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Southwest Airlines

18 May 2020 Guest
Marion Wiltbank : What does country code mean?
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KLM Royal Dutch Airlines

14 May 2020 Guest
Dreadful company.
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AirAsia Zest

10 May 2020 john
May I know the Tax Identification Number of Air Asia?
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Privilege Style

07 May 2020 Guest
Well after a long wait in Edinburgh airport we took off on privilege style wich was ment to be Thomson it was fine Not a lot of legroom . It was very noisy the cabin crew were very nice it wa cheep and cheerful!:)if you have to fly with Them its fine but find book with them if you fond have to.
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Trans States Airlines

04 May 2020 Guest
Worst experience ever!!!! Glad you are out of business ! Theres no place to such as operators in aviation.
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Etihad Airways

04 May 2020 EtihadHelp
Guest : Hi. I've been waiting for my claim almost a month but still not refund. My reference is is Ref. 761960. Hope u refund this ASAP. Hi there, we can see our Baggage Claims team have sent you an email on 30th Apr. Please allow some time for the team to get back to you with an update. Thank you. *Zoe
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VivaAerobus

22 April 2020 Casie
Booked flight and flight was cancelled. This airline refused refund. Terrible. We need this money back because airline cancelled
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Shaheen Air International

05 April 2020 Guest
Muhammad saleem : Cancel ticket
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Airbus A220-100

28 March 2020 Guest
thanks for sharing this information with us. I am just surfing on internet and suddenly found this blog. Very Nice blog.
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Air Arabia

26 March 2020 Guest
Worst Airline ever
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