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Airline and Airport Discussion Forum

Discussion of airlines and airports all over the world. You can share your flight and travel experiences, and discuss a specific airline, aircraft or airport, using the links on this page.

To take part in the discussion of the airline or airport, follow the links on this page or leave your messages on the pages of the corresponding airlines of the world, airports, airplanes.

Recently Discussed Airlines, Airports, Airplanes

Jet2.com

18 May 2022 Pam Morris
I need to book private transfer ! Already booked assistance. But I cannot get through to book the transfer . What do I do . Pam Morris
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WestJet Airlines

17 May 2022 Guest
Heather Brennan : Has anyone had Westjet loose your luggage and what was your experience we are going on day 2 and still no luggage, ugh 😫 I was travelling in an International flight and my connecting flight was Westjet in Toronto to Winnipeg. I had three checked luggage's, and I had cleared all three in customs and put them on a transfer belt and when I arrived Winnipeg, all 3 were lost. After filing a claim, I waited, waited, waited, over 3 days like it says before they assign a person your claim to go look, but no one called me. I tried calling their luggage lost number, but good luck. No one ever picked up, waited at least 2hr each time. on the 5th day, I received a call that 2 of my bags were out for delivery. on the 6th day my last bag arrived. I submitted a claim for $250 of reimbursement for out of pocket expenses, but it's been almost 3 weeks and I have not heard anything. Funny thing was that I dind't get any confirmation email or reference number when I submitted my online claim. I had 30 days to file a claim. I wonder what they're going to say after 30 days, oh we didn't get your claim and resubmit so we can deny it. Its been the most frustrating process ever. There is no email or address that you can contact anyone.
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Blue Air

17 May 2022 Carla
Guest : I just paid for my ticket on the website, the payment went through and my bank accepted. But when I got the screen "Wait to be redirected" it got stuck. I haven't receive any confirmation mail, nothing. I don't know if the payment went through, if the flight was booked... did somebody had the same issu recently ? Yes, it happened to me today as well. I booked a flight and i got stuck in redirect screen and i didn't receive any email or info. So i wrote them an email and they replied back telling me that my request to book was registered via a number and it is going to be processed and i will be notified after that. My bank did not process the payment so far, but the money are on hold currently. I will wait until tomorrow to see what happens.
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Cebu Pacific Air

17 May 2022 lucky7
hello please help me. i have 2 voucher. i already booked it dated may 18 and that is tommorrow. the problem is i need to rebook my flight on june 9. but everytime i reach the payment section . it keeps on loading. how to fix it? i already talked to an cebpact agent thrice but nobody fixed my problem :(
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Sunwing Airlines

17 May 2022 LYNN ANTHONY
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EasyJet

17 May 2022 Guest
Hi I am flying to Portugal next week and I only have a Irish passport card does this allow me to fly
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VietJet Air

17 May 2022 Guest
Ive the same issue booked a flight with Vietjet air but cant find any details on the flight as booking code does not exist. Received itinerary but money never came out of account for the flight.Im hoping this means it wont as after reading these reviews this airline sounds like a scam.
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Wizz Air

17 May 2022 KD
Hello everyone! I'm writing about the Wizz Air airline service recovery. If you have ever experienced problems with the company, please fill out my survey! It takes up to 5 minutes. Thank you in advance! docs.google.com/forms/d/e/1FAIpQLSeE1s9-...
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Transavia Airlines

16 May 2022 Guest
hello What is the terminal at Hurghada airport ?
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AirAsia

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British Airways

16 May 2022 Guest
Pat OBrien : I have sent in a complaint to BA and it could take some while for answers according to websites, so I wish to pre warn elderly people who think they would be the right company to act as their travel agent, we booked holiday with them , Before we left we tried to speak to someone about our insecurities of their e mails on return flight forms etc, as they had a tick box to say we understood, but no tick box to say we had unsure items to ask questions in, we could not get in touch to speak to anyone, on our return at Airport we got there well ahead of time and could not find BA staff, we queued near front of line at checking desk, we were approached as with everyone in queue to show our contact details and test , I explained I had tried to complete this form and requested help. This member of staff was too busy, she said I must do this myself and if she had time she would come over to us ,, she said we must leave the queue stand several metres away. We are 70 (Oct) and 74 yrs old, left to try on my iPhone, (not used to typing on small keyboard); I was shaking so much as time was moving on, I broke down and cried, so much I could not speak, my husband looked for someone to help, an Airport worker came over, escorted me to an information desk, they tried on my phone for ages, to complete passenger information forms, she kept going back to BA desk who refused to come over, they never checked our immunisation to fly or look at our tickets, if they had done this they would have noticed our return to fly test was taken too early (we went to have this booked in and they did it there and then over three days early, the helper at the Airport noticed as our paperwork was completed by the help desk, the gate was closing, we were double vaccinated , the BA desk said we are closing the gate we will not take them, tell them to book another flight. By then then I could just about stand. In horror, Sirport staff said they had done all they could, they escorted us to book and pay for a second fit to fly test at £60, with a photocopy as I felt beyond using my phone to bring information up, they advised I call family, which I did, I could not speak, my husband who is not familiar with tech, asked our son to purchase tickets, he could not alter the passengers locator form, he had to purchase two more tests for day two testing at £75 each, plus flights with baggage, sit together costs, taxi altered from Heathrow to Gatwick, all in all a huge extra cost for five night break. BUT. Compare how we were treated by British Airways !!! We are older generation,not too savvy on technology, we were ordered from queue, so others could not witness our plight, if British Airways staff have no time for the elderly why are they taking bookings from them, ? Why not admit they can only deal with younger tech people? It has taken me days to calm. I have e mailed CEO of BA but I feel their response will be a long time coming. Please do not book your parents or advise them to book with British Airways. They left us so vulnerable.scared we would not get home, it took u TIL the next morning at 00.23 hrs to arrive home after most of day at Airport. absolutely agree that their cust care now is dire...I am 74 and was left in tears by them to pay another airline 300 to get home..hateful company
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Allegiant Air

16 May 2022 Guest
I had the same issues trying to make a purchase to add carry on bags. The website gave me an error. I just tried again and it worked, not changing any information. The website might not be able to handle a ton of traffic.
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Fokker 50

16 May 2022 Guest
Abdulla Al-Hudaid : Dears, I am looking for Freighter Fokker 50 on dry lease for two years. The base of operation will be Addis Ababa Kindly advise availability and price Regards, Abdulla Al-Hudaid Tahseen Aviation Services please contract us on email info(@)avialux.com we have option wet lease ACMI of interested
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AirAsia Zest

16 May 2022 Guest
Orly : May I know the Tax Identification Number of Air Asia philippines?
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Scoot

15 May 2022 Guest
Useless App. Login problems. After filling all details, try pay by credit card. Guess what? Card declined. Bank says its ok. Did not even get authorisation request. Tried numerous times. REAL CRAPPY APP. n SYSTEM.
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Vueling Airlines

15 May 2022 John
Worst pre and after flight experience ever with Vueling. Hours waiting in line with one person checking TWO flights in at Florence airport. Both flights delayed with no information given. Everybodys baggage on flight to LGW left in Florence, just how is it possible for the flight to depart with no baggage on board. Apparently on investigation this has been going on for weeks !! Took one week, yes one week, for baggage to arrive. No communication or apology from Vueling, almost impossible to get through by email or phone. Price wise they are obviously competitive but if something goes wrong you are in big trouble !
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Mombasa Moi International Airport

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Lufthansa

14 May 2022 Barry
Returned leg yesterday Seoul to Frankfurt (then to UK) First long haul flight for nearly 3 years post Covid. Have travelled previously with Lufthansa and it was okay but this flight poor for the economy flex ticket price paid. One meal choice., meagre quantities., had to pay for mid flight snacks., none the 'personal touches' and the cabin crew felt very 'cold' in their approach to passengers. 2* and need to do better
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Malaysia Airlines

14 May 2022 Guest
The passenger/document association already exists. Please check the form of payment information and try again. (46132) what does it meann???
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Philippine Airlines

14 May 2022 Ransoni
I will never fly PAL again!!! I will make sure my family and friends will not fly PAL. Worst service!!! From booking, SFO system suck! Very poor, entitled agents!! Its a flea market around PAL checkin area. Lines everywhere. I was repeatesly asked for my Philippine birth certificate when I already presented my US passport? What an idiot!!!! Business class is embarassing! Everything broken, from headset, television, remote control and seat. Flight stewardess were helpless! DONT FLY PHILIPPINE AIRLINES. WORST CUSTOMER SERVICE!!!!!!!!
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Malindo Air

14 May 2022 Nicole
Same thing has happened to me this morning. I go to manage booking and says its unpaid but has come out of my bank!! Guest : I purchase a ticket on 27/3/2022, checked with bank- payment successful but I did not receive PNR or any booking Confirmation number! Emailed malindo customer care but no feedback! Called call centre for more than 20 times but no one is answering the calli hv been waiting for each call for at least 10 mins (it keep saying malindo is experiencing high volume of call???) this is not the first time I encountered this issue!!!!! Really bad service!!!!!!!!
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American Airlines

14 May 2022 Ken
Now that the mask mandates are gone, what is the likelihood that they will come back if the appeal goes the circuit 11 court and the fact that the DOJ, didn't issue a stay?
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Etihad Airways

13 May 2022 Haizat
Flew from Kuala Lumpur to Heathrow with a 4 hours layover in Abu Dhabi. Etihad lost my luggage, it's been 2 days no update from the airline at all. Filed my report and the online system just says it is still tracing, spoke to their useless customer service that just asked me to check the status at the website again. Now reading all these comments starting to get worried I'm never seeing my luggage again. Never flying Etihad again.
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Ryanair

11 May 2022 Guest
The boarding of my return flight to Malaga from Barcelona on the 4th of May 22 was a one of the most disturbing and disappointing experiences I had with Ryanair. After presenting my boarding pass the girl of the ground crew did not let me board with my hand luggage which I had used in many flights before without any complication (including the flight RyanAir AGP-BCN on 27.4) and made me stand apart until everybody else was on board the aircraft. The bag in questions measures 32x42x15 cm and should well be inside the allowed without further harassment to the client. At first I was surprised but but soon realised that I was confronted with an ultimatum of either pay 46 Euros or miss the flight. During the payment and after some minutes of very unfriendly and not very polite replies by the ground crew I asked for their names to file a complaint. The girl covered her ID badge immediately but had to give me her ID number after consulting with her superior. Her number is 329795 and her superiors number is 341572. I had no possibility to verify those numbers as both employees were covering their ID badges. After I tried unsuccessfully to take a photo of the situation I was told by the supervisor No. 341572 that now I was not allowed on the flight anymore! This again put me into a new situation especially while told that the flight would leave in 7 minutes. I felt helpless and defenseless! I had to show the supervisor my telephone to assure him that the photo I took was not clear enough to identify him or his colleague!! Only after this I was allowed to board the aircraft literally in the last minute! I am 65 years old and a pensioner with disability. A treatment like that I have never in my 40 plus years of travel experienced with any airline so far. The whole situation looked like waylaying and extortion by unprofessional personnel. Given the situation it seems that clients of Ryan Airs offers of cheap tickets are fair game for harassment to increase the airlines income. I am extremely disappointed and have never felt so bad after a journey.
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Emirates

11 May 2022 jeannettezp16
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Air Arabia

08 May 2022 Guest
Hi Team, Please advise, if there is no first name in the passport & only surname - how to update the name of passenger
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Volaris

05 May 2022 Guest
My daughters and friends Volaris flight from Tijuana to Los Cabos has been delayed its second time. Original departure was 8:39 now it states 1:35. Isn't that 5 hours? This is the 3rd time my daughter (2nd for me) has been on a Volaris flight that was delayed for hours or cancelled with no means of getting another reservations. I have a feeling they are doing the same exact thing they did our last flight with them, string us along for hours and hours and hours then cancel. Terrible,!! They will not even say what the issue is. We would have some sort of patience if they would STOP lying. It's terrible. We keep giving them chance after chance and yet they bite us in the la culata each time. I agree Volaris is not a reliable airline. It will be our last chance I will give them.
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T'way Airlines

04 May 2022 Guest NOUBOU Hermann
I just coming late in airport
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Qatar Airways

03 May 2022 Drew
Hi there, Can you use wireless headphones for in-flight entertainment on all Aircraft with Bluetooth without a dongle?
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Aerolineas Sosa

29 April 2022 Guest
Cummins-Freund : Help! Have a flight reserved for Wednesday 6:40 am to La Ceiba for Garifuna Tour. We found out today the Tour is TUESDAY 2/24. Need help in changing our reservation. We will be arriving in Roatan 2/21 from US. Reservation No: 45963 Please call or email at trina32goblue@gmail.com Thank you for your help.Did they got back to you?
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AeroSvit

13 April 2022 Turchian Mioara Iuga
Hi there ! I have a flight canceled by this airline and I havent received my refund yet! My flight was on 22 April from Bogota to Lima and been canceled by the airline I would really appreciate if you guys refund my money back to my bank account! Here are all the document of the flight canceling and the invoice of my payment
 
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Aerolineas Argentinas

12 April 2022 Dick Roberts
Hello Aerolineas, My company, Ocean Air Inc.in Ft. Lauderdale, Florida, is searching to purchase your surplus aircraft parts in any condition. Pls advise a contact in your maintenance department to obtain a listing for our purchase. Dick Roberts VP Material Americas Phone: 305-698-0383 Fax: 305-698-0384 Cell: 954-661-6352 droberts@oceanair.aero
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Turkish Airlines

08 April 2022 Tooran Masoumi
On April 7, I was a passenger on flight TK872 with my husband and my 14-year-old daughter. We checked in our luggage and we got seats 31 E,F, G. When we got on the plane, they changed our seats and we were each put in 3 seats very far apart!! We protested and a manager put us back together. On the plane the cabin chief Ms. Semai (Tremener?)threatend us and said to sit separately if not she will call the police to get us off the plane (while it wasnt our problem and it was due to disorganisation in Turkish airline)I had traveled a lot with Turkish air but the non-respect of passenger rights for an airline that claims to be mondial class is more and more common and I advise you to travel with real companies that respect your rights.
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Sun Country Airlines

07 April 2022 Guest
Sun Country, March 23, 2022. Cancun to Minneapolis. Bumped without reason, this airline is fading fast.
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TUI Airways

29 March 2022 Guest
GuestGraham : When submitting flight number for Spanish entry form do you use TOM or BY
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Airblue

24 March 2022 Zeeshan Ahmed
Sehet : Hey i want to change my flight from Islamabad to Abu Dhabi that is currently booked for 7 April, i want to shift it to 29 March kindly let me know what are the charges?
 
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Newcastle International Airport

17 March 2022 Karen
I'm travelling to lanzarote 16 April is the covid recovery passport enough for entry into that country if I'm not fully vaccinated? Thank you for any input
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Arik Air

16 March 2022 Guest
HAASTRUP : PAYMENT MADE BUT THE MERCHANT SITE JUST WENT OFF WITHOUT MY PNR OR TICKET. THE MONEY HAS BEEN DEDUCTED FROM MY ACCOUNT.
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Envoy Air

12 March 2022 Envoy Employee
As an Envoy employee I wanted to give passengers a little background on why some of the things happen that people complain about. Mostly they just don't understand the realities of air travel. First, delays and cancellations. These never, ever, happen due to incompetence or lack of care for the passengers. Aircraft are machines that break. They are massive, multi million dollar machines. Think about how long it takes to repair cars or appliances, days and these are much smaller. They fact that our mechanics can repair aircraft out on the tarmac within hours in all weather is amazing. Mechanical issues are all about making sure your aircraft is safe. Second, aircraft crews are required by law to only fly and be on duty for certain hours. This is because in the past crews were over worked and had fatal crashes due to exhaustion. Delays and cancellations due to crew issues are again, for your safety. While you may be worried about your vacation, we want to get you there in one piece. As far as customer service, we have great agents. If you have encountered someone who is rude or frustrated, it is likely because of their experience that day. Our agents are screamed at, insulted, cussed at, and even called racial slurs by upset passengers on a daily basis. Poor customer service is not acceptable, but treat agents with kindness and you will likely be treated the same.ease report unacceptable behavior. In the baggage department, first please put your name tag on your bag. The majority of lost luggage does not have the simplest solution, a small tag with your phone number. Mistakes do happen and bags go on the wrong plane or get left behind, but most are resolved within 12 -24 hours. When you check your bag, it travels at speeds of up to 20mph through 10-20 miles of dirty, mechanical belt system that is owned by the airport, not the airline. This is where many of the damages take place. Also, bags are loaded into dirty cargo bins of planes where they move and shift as the aircraft travels at over 500 miles per hour. Do not buy expensive bags and expect them to stay clean. Some bags do get dropped by accident, and yes all baggage is filmed and reviewed. They majority of serious damage occurs on bags that are over packed or over weight. If your bag weighs 100 pounds, or is bursting at the seams, do not expect it to arrive in pristine condition. Every single day our Envoy and American Airlines teams are working to get you to your destination safe and sound. Of course we make mistakes, but so does every business. I can tell you that behind the scenes we have amazing employees going above and beyond. We look forward to hosting you as our guest on Envoy and American Airlines. Thanks!
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InterCaribbean Airways

04 March 2022 Guest
Extreamly poor airline, no professionalism, especially the airport staff in jamaica.
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Dammam King Fahd International Airport

03 March 2022 Rey catillo
Can i bring cartoon box as i baggage 2 pcs 20kg each box thanks hope your reply
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VivaAerobus

01 March 2022 Robert
Today 3/01/2022 Purchased flight and hotel from vivaaerobus.com paid with debit card, never got a confirmation but it shows that they took out the money $1,796 dlls, I called the company and they said nothing is showing under my name. On my bank account it clearly shows vivaaerobus transaction for this amount. Any suggestions? Thanks in advance.
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Air Antilles Express

01 March 2022 Guest clare D
Our bags were offloaded in Error in Domenica when we were en route to Los Angeles. We have been home for two weeks now and have sent 50 emails and made 400+ phone calls. Only twice have we spoken to anyone. We know the bags are in Guadeloupe now but cannot get them sent to us in the UK. Its Air Antilles who are the problem any advice?
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EasyJet Switzerland

28 February 2022 Guest
Possible work around for EJ2cpgtc70fd : I received this error code repeatedly when trying to change a flight booking on the EasyJet website today. I tried a lot of things to try to work around it. In the end I have up trying to move the pair of flights and instead moved one and then moved the other in a separate operation. The cost came out higher at £96 instead of £16 offered to move the pair. I suspect the EasyJet website is doing the calculation one way to calculate the price to offer and then another way when it is checking the transaction and for some cases the 2 numbers are different and it then bombs out. Anyway I hope that work around helps a few of you! Please add to the discussion if this does actually work!
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SAS - Scandinavian Airlines

26 February 2022 Guest
Can I book travel with SAS credit for travel after expiration date?
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Asky

19 February 2022 Molly
Guest : Guest : Hi , Hello, I need to reissue a ticket but please need the confirmation for the tax code for change penalty
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Avelo Airlines

16 February 2022 Guest
Can I take a carry on suitcase?
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Douglas DC-6

09 February 2022 Guest
Guest : Hello, Could you advise the height from the ground to the bottom of the DC6 aircraft please? Many thanks Fred williams. I'm looking at the Door about 6 feet right ok next look at the wheels in comparison you must see the same thing ( more ) with a ruler to Door then front-wheel get the next measurement and ( % ) add into your understanding a good guess is 7 feet ( I'm not just saying this because I walked under in it and I'm 6 foot 2 ,I want you to as well measure it by the door to wheel lengths in pic that's all i can do as an R/C builder tip Guest :
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Fly Jordan

05 February 2022 Guest
The plain is soooo old, every think looks very old and dangerous, they reject the pcr test from the major hospitals in Turkey. Even they dont accept the pcr test in Sabiha airport.
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Hurghada International Airport

04 February 2022 Liana Vasilescu
I'm Liana Vasilescu, a tourist who recently visited Egypt. I have a request. On January 30, I had a flight from HRG airport to Romania. During the baggage scan check, the jacket strap was attached to the baggage scanner. I was given the coat without this belt. The moment I noticed its lack, I went to retrieve it. Unfortunately, I couldn't wait for it to be brought to me because the boarding of the flight we were leaving was starting. If you have found a yellow belt on objects, please answer me and try to recover it. My e- mail adress is: alina.vasilescu.car@gmail.com. In the idea that you can help me, thank you in advance
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