Airline and Airport Discussion Forum

Discussion of airlines and airports all over the world. You can share your flight and travel experiences, and discuss a specific airline, aircraft or airport, using the links on this page.

To take part in the discussion of the airline or airport, follow the links on this page or leave your messages on the pages of the corresponding airlines of the world, airports, airplanes.

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Naples Airport: 18 April 2026 Uliana; В 12 ночи аэропорт закрыли и всех выгнали на улицу, со словами, вон там отель. Но вылет у меня в 6 утра. И надо сдавать багаж! Полицейский сказал, что откроют в 3.30. ну что можно сказать - хамство и потребительское отношение к людям. Как то говорила с карабинером о воровстве и мошенничестве итальянцев - он сказал - "иностранцы для этого и приезжают, это нормально!" Так вот - надо хорошо подумать, прежде чем ехать в эту страну и тратить свои деньги. Это не ценят!

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EasyJet: 17 April 2026 THOMAS BRUGGE; The "San Diego" Security Review Location: San Diego, CA (92126) Rating: ★★★★★ The police here in SD are great, but they aren't blockchain experts. After the SGM App scam, I needed someone who could do 'digital asset triangulation.' Bitreclaim.com did just that. I opened my case via email, and they tracked my $200k through hundreds of wallet hops. Their report identified the exit nodes at a major exchange. It’s the only way to get a freeze order that actually sticks. If you're in 92126 and scammed, this is the forensic firm you want.

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British Airways: 17 April 2026 Guest; Cómo cancelar un boleto de bRItISH aIRwAYS Llámanos al 1-83 3~6 11|82::72 Para cancelar un boleto de avión, comienza visitando el sitio web oficial de Avianca o abre su aplicación móvil. Inicia sesión en tu cuenta utilizando los datos de tu reserva, como el código de confirmación y tu apellido. Dirígete a la sección “Mis viajes”, donde podrás ver tu reserva. Selecciona el vuelo que deseas cancelar y sigue las instrucciones que aparecen en pantalla. Avianca generalmente permite la cancelación gratuita dentro de las 24 horas posteriores a la compra, siempre que el vuelo esté programado al menos 7 días después. Después de este período, pueden aplicarse cargos por cancelación según el tipo de tarifa que hayas comprado. Si adquiriste una tarifa flexible o con beneficios adicionales, podrías ser elegible para un reembolso completo. De lo contrario, normalmente recibirás un crédito de viaje para usar en el futuro. También puedes contactar al servicio de atención al cliente de Avianca para recibir ayuda con el proceso. Siempre es recomendable revisar la política de cancelación de la aerolínea antes de proceder, para entender posibles cargos o condiciones de reembolso.

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American Airlines: 17 April 2026 Guest; Cómo cancelar un boleto de aMErICAN aIRLINES Llámanos al 1-83 3~6 11|82::72 Para cancelar un boleto de avión, comienza visitando el sitio web oficial de Avianca o abre su aplicación móvil. Inicia sesión en tu cuenta utilizando los datos de tu reserva, como el código de confirmación y tu apellido. Dirígete a la sección “Mis viajes”, donde podrás ver tu reserva. Selecciona el vuelo que deseas cancelar y sigue las instrucciones que aparecen en pantalla. Avianca generalmente permite la cancelación gratuita dentro de las 24 horas posteriores a la compra, siempre que el vuelo esté programado al menos 7 días después. Después de este período, pueden aplicarse cargos por cancelación según el tipo de tarifa que hayas comprado. Si adquiriste una tarifa flexible o con beneficios adicionales, podrías ser elegible para un reembolso completo. De lo contrario, normalmente recibirás un crédito de viaje para usar en el futuro. También puedes contactar al servicio de atención al cliente de Avianca para recibir ayuda con el proceso. Siempre es recomendable revisar la política de cancelación de la aerolínea antes de proceder, para entender posibles cargos o condiciones de reembolso.

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All Nippon Airways: 17 April 2026 Guest; Cómo cancelar un boleto de ANA Llámanos al 1-83 3~6 11|82::72 Para cancelar un boleto de avión, comienza visitando el sitio web oficial de Avianca o abre su aplicación móvil. Inicia sesión en tu cuenta utilizando los datos de tu reserva, como el código de confirmación y tu apellido. Dirígete a la sección “Mis viajes”, donde podrás ver tu reserva. Selecciona el vuelo que deseas cancelar y sigue las instrucciones que aparecen en pantalla. Avianca generalmente permite la cancelación gratuita dentro de las 24 horas posteriores a la compra, siempre que el vuelo esté programado al menos 7 días después. Después de este período, pueden aplicarse cargos por cancelación según el tipo de tarifa que hayas comprado. Si adquiriste una tarifa flexible o con beneficios adicionales, podrías ser elegible para un reembolso completo. De lo contrario, normalmente recibirás un crédito de viaje para usar en el futuro. También puedes contactar al servicio de atención al cliente de Avianca para recibir ayuda con el proceso. Siempre es recomendable revisar la política de cancelación de la aerolínea antes de proceder, para entender posibles cargos o condiciones de reembolso.

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Air Busan: 16 April 2026 Serra Hwang; My friend dropped one of her airpods while boarding a plane from Osaka to Busan, and the airpod dropped to the ground, gravel. One of the flight attendants with her name tag written as S.Y. Park made sure to find the airpod and handed it to my friend. I also witnessed other passengers showing their appreciation for deeds S.Y. Park did on the flight. I don’t know what S.Y. Park did specifically, but I saw 2 other groups of passengers thanking her for whatever service she did for them. I hope she gets acknowledgment for going above and beyond and providing exceptional service.

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Surinam Airways: 16 April 2026 Romeo Vliese; Hello everyone. Can you please send me the info for my flight, for May. My phone was broken and everything was erased, before I could print it out. Can you please send me the info of the flight, for May. My name is Romeo Vliese. Flying Fr Miami to Suriname, and from Suriname to Miami. I really appreciate a response from the staff of SLM. SINCERELY Romeo Vliese

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Frontier Airlines: 14 April 2026 BookMyEssay; Using a plagiarism checker is essential for students to ensure originality in assignments and avoid academic issues. Start by copying the assignment text and pasting it into a reliable tool, then run the scan to identify duplicate content and sources. Carefully review highlighted sections and revise them to improve uniqueness and clarity. Many students prefer BookMyEssay for its Plagiarism Checker Free For Students Assignment, as they provide accurate and quick results. Their tool helps detect similarities effectively, making editing easier and more efficient. After revisions, recheck the content to confirm originality before final submission. This process improves writing quality, builds confidence, and ensures better academic performance consistently. Visit: bookmyessay.com.au

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Air Canada: 13 April 2026 Guest; Is an hour enough to pick up my luggage and get to the landline bus

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Copa Airlines: 10 April 2026 wilfrid; When you call +1-833-6.11-83.13, you are connected with trained customer support specialists who are ready to assist with reservations, flight modifications, cancellations, baggage inquiries, seat selection, and important travel policies. By dialing +1-833-6.11-83.13, you receive clear and accurate information quickly, helping you make confident decisions without unnecessary delays

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CanJet: 10 April 2026 wilfrid; When you call +1-833-6.11-83.13, you are connected with trained customer support specialists who are ready to assist with reservations, flight modifications, cancellations, baggage inquiries, seat selection, and important travel policies. By dialing +1-833-6.11-83.13, you receive clear and accurate information quickly, helping you make confident decisions without unnecessary delays

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Canadian North: 10 April 2026 wilfrid; When you call +1-833-6.11-83.13, you are connected with trained customer support specialists who are ready to assist with reservations, flight modifications, cancellations, baggage inquiries, seat selection, and important travel policies. By dialing +1-833-6.11-83.13, you receive clear and accurate information quickly, helping you make confident decisions without unnecessary delays

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Air Arabia: 10 April 2026 wilfrid; When you call +1-833-6.11-83.13, you are connected with trained customer support specialists who are ready to assist with reservations, flight modifications, cancellations, baggage inquiries, seat selection, and important travel policies. you receive clear and accurate information quickly, helping you make confident decisions without unnecessary delays

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Mombasa Moi International Airport: 09 April 2026 Aliphonce mutua; Guest : Guest BENSON DAUD MAFURU : I need to confirm if the parcel is there Guest : Guest BENSON DAUD MAFURU : I need to confirm if the parcel is there does my package still save which was sent by Charlotte Heinz

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Delta Air Lines: 08 April 2026 Guest; Is one hour enough time to make a connecting flight at Minneapolis airport?

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Avianca: 08 April 2026 Guest; ＨｏｗｔｏＣａｎｃｅｌａＡＶＩＡＮＣＡＡｉｒｌｉｎｅｓＴｉｃｋｅｔ: Ｃａｌｌｕｓａｔ **１８３３６::１１-８２.|７２** To cancel a Airlines ticket, start by visiting the official Airlines website or opening their mobile app. Log in to your account using your booking details, such as your confirmation code and last name. Navigate to the “My Trips” section, where you can view your reservation. Select the flight you want to cancel and follow the on-screen instructions. Frontier offers free cancellation within 24 hours of booking if the flight is at least 7 days away. After this period, cancellation fees may apply depending on your fare type. If you purchased the WORKS bundle, you may be eligible for a full refund; otherwise, you will typically receive a travel credit for future use. You can also contact Frontier customer support for assistance. Always review the airline’s cancellation policy before proceeding to understand any fees or eligibility for refunds or credits.

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Fiji Airways: 08 April 2026 Guest; 𝓗𝓸𝔀 𝓽𝓸 𝓒𝓪𝓷𝓬𝓮𝓵 𝓪 fIjI aIRwAYS 𝓣𝓲𝓬𝓴𝓮𝓽: 𝓒𝓪𝓵𝓵 𝓾𝓼 𝓪𝓽 **1 8336::11-82.|72** To cancel a Airlines ticket, start by visiting the official Airlines website or opening their mobile app. Log in to your account using your booking details, such as your confirmation code and last name. Navigate to the “My Trips” section, where you can view your reservation. Select the flight you want to cancel and follow the on-screen instructions. Frontier offers free cancellation within 24 hours of booking if the flight is at least 7 days away. After this period, cancellation fees may apply depending on your fare type. If you purchased the WORKS bundle, you may be eligible for a full refund; otherwise, you will typically receive a travel credit for future use. You can also contact Frontier customer support for assistance. Always review the airline’s cancellation policy before proceeding to understand any fees or eligibility for refunds or credits.

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Air New Zealand: 08 April 2026 Guest; 𝓗𝓸𝔀 𝓽𝓸 𝓒𝓪𝓷𝓬𝓮𝓵 𝓪 𝓐𝓲𝓻 nEW zEALAND 𝓣𝓲𝓬𝓴𝓮𝓽: 𝓒𝓪𝓵𝓵 𝓾𝓼 𝓪𝓽 **1 8336::11-82.|72** To cancel a Airlines ticket, start by visiting the official Airlines website or opening their mobile app. Log in to your account using your booking details, such as your confirmation code and last name. Navigate to the “My Trips” section, where you can view your reservation. Select the flight you want to cancel and follow the on-screen instructions. Frontier offers free cancellation within 24 hours of booking if the flight is at least 7 days away. After this period, cancellation fees may apply depending on your fare type. If you purchased the WORKS bundle, you may be eligible for a full refund; otherwise, you will typically receive a travel credit for future use. You can also contact Frontier customer support for assistance. Always review the airline’s cancellation policy before proceeding to understand any fees or eligibility for refunds or credits.

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Air France: 08 April 2026 Guest; 𝓗𝓸𝔀 𝓽𝓸 𝓒𝓪𝓷𝓬𝓮𝓵 𝓪 𝓐𝓲𝓻 𝓕𝓻𝓪𝓷𝓬𝓮 𝓣𝓲𝓬𝓴𝓮𝓽: 𝓒𝓪𝓵𝓵 𝓾𝓼 𝓪𝓽 **1 8336::11-82.|72** To cancel a Airlines ticket, start by visiting the official Airlines website or opening their mobile app. Log in to your account using your booking details, such as your confirmation code and last name. Navigate to the “My Trips” section, where you can view your reservation. Select the flight you want to cancel and follow the on-screen instructions. Frontier offers free cancellation within 24 hours of booking if the flight is at least 7 days away. After this period, cancellation fees may apply depending on your fare type. If you purchased the WORKS bundle, you may be eligible for a full refund; otherwise, you will typically receive a travel credit for future use. You can also contact Frontier customer support for assistance. Always review the airline’s cancellation policy before proceeding to understand any fees or eligibility for refunds or credits.

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Southwest Airlines: 07 April 2026 Marsha; Fatal mistake Southwest. Your new policies drove me to your competitors. Nicer seats, longer seatbelts, usb charging. Lots of things I never knew I missed because I was a diehard SW fan. Your baggage policy was a huge disappointment for me and the seating routine poorly launched and executed. Will I ever come back? Will you ever remember who got you to the dance to begin with? Remember who you are. We loved you

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Air Jamaica: 06 April 2026 Jimmy-Heal Charlot; Hello, I need a quote for a round trip flights charter, from Cap-Haitien to Kingston on May 13 and 18, 2026. We will be between 20 and 25 adults passengers.

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Cathay Pacific: 02 April 2026 Guest; Cₐₜₕₐy ₚₐcᵢfᵢc Cₕᵢₗd ₜᵣₐᵥₑₗ ᵣᵤₗₑₛ- Qᵤᵢcₖ Gᵤᵢdₑ Connect with us １*８３３//６１１*８２.７２, B00king in advance helps families get seats together, especially for children under 12, who are typically seated with an person. Checking in early can also improve seat selection, and supp0rt is available through cust0mer service. Infants under two may travel on a parent’s lap, although reserving a separate seat with an approved car seat is safer and more comfortable. Diaper bags and baby essentials are usually permitted at no extra cost. Strollers and car seats can be checked free of charge. Child-friendly meals and onboard entertainment are offered, and bringing snacks, toys, and headphones can help keep kids relaxed. Arriving ahead of time, staying organized, and taking advantage of family boarding can make the journey easier and less stressful.

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Eastar Jet: 02 April 2026 BenjaminLevi; I’ve been reading several discussions here about booking issues, customer service delays, and operational challenges with Eastar Jet, and it made me think about how important structured planning is not just in aviation, but also in construction projects. In construction, we rely heavily on accurate estimating, scheduling, and resource management to avoid delays and unexpected costs. Similarly, airlines need efficient systems for booking management, passenger handling, and communication to ensure smooth operations.

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Allegiant Air: 28 March 2026 Kevin E. Leary; I can not get my boarding pass

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Qatar Airways: 28 March 2026 Robin; Cancelled Flight. It has been impossible to make contact. Repeatedly they refer me to retrieve my booking which does not recognise my PNR. No refund on the horizon after a month now .Is this deliberate.

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Emirates: 28 March 2026 GuestHong Ling; I am due to fly back to the uk (newcastle) on the 6th of may 2026 . Unsure of what to do wait, change flight etc Can you please advise Many thanks

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Sky Airline: 17 March 2026 Guest; Guest : Extremely frustrating error on their website that does not allow me book and pay for a ticket ....... ...... My recommendation is change your location to peru or Chili with a vpn. The peru website of sky airlines works.

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Volaris: 15 March 2026 Guest; The TUS refund by law had to be refundable not as a voucher but acredit it to your card or bank account you used when bought the ticket. The problem is that volaris doesn't want to do it they want to give you a stupid voucher. I have a month fighting with them I even put a complaint on BBB. I have talked to so many people and no one is giving me a concrete answer. There is no option on the app or the website and if thre is one at the contact us they just respond that is not posible and I needed it to ask for it right away, wich I did even before the flight. So since then I don't fly with them anymore. They lie and they don't respect their own policies and the airport laws about the TUA.

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WestJet Airlines: 12 March 2026 John Ellett; My reservation code is UEAXBW and I tried to change it to March 26 , advised fee would be $ 1724.40 ! It is econflex fare for Me and Wife , this must be an error ?? Please advise . Thanks , Jack

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Sichuan Airlines: 10 March 2026 Unai; Guest : Guest : My flight is 10 hours away and still not able to make an online check-in. It keeps saying "Network Exception, please try again". Tried from several devices and browsers and still the same problem. How Did you solve it? Please answer

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Turkish Airlines: 09 March 2026 kathy; How much does it cost to purchase seat if i am flying economy? Also if I purchase a ticket and don"t like the seats a available to purchase can I can cancel w/i 24 hours

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Aer Lingus: 25 February 2026 Guest; Yes, some airlines do allow you to pay for checked luggage at the airport, though it’s often more expensive than pre-booking online. If you’ve been told over the phone that it must be done at the airport, don’t worry too much—just make sure to arrive a bit earlier than usual to allow time for the luggage check-in process. A 23kg case should be fine as long as it meets the airline’s weight limit. Also, I recently bought a used car from Elite Motors, and they were absolutely fantastic! Highly recommend them if you’re in the market for a reliable vehicle: elitemotors.com.au

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AirAsia: 20 February 2026 Ankith; Hi everyone, I’ll be traveling from India to Vietnam soon and wanted some clarity regarding my transit. ✈️ Onward Journey (via Bangkok) Layover: 1 hour 20 minutes Flight: FD 138 Connection: FD 642 ✈️ Return Journey (via Kuala Lumpur) Layover: 3 hour 15 minutes Flight: AK 513 Connection: AK 53 Both segments are booked with AirAsia. I have a few questions: Will my baggage be transferred automatically, or do I need to clear immigration, collect bags, and re-check? Do I need to go through immigration during transit in Bangkok or Kuala Lumpur? Is a 1 hour 20 minute layover sufficient for these connections? Would really appreciate insights from anyone who has taken similar routes recently. Thanks in advance!

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Airbus A340-300: 20 February 2026 Plane fan; I like it

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Vueling Airlines: 16 February 2026 Irfan; My baggage was lost during la caruna to Barcelona, i have complained and generated PIR but they still not updated me about my baggage . And vueling airline charged me 85 euro of language when i have only one bag for check in and it was under weight. Please reimburse my amount and find my luggage

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Malaysia Airlines: 13 February 2026 Guest; I cannot log in into my MHexplorer, it says "There is an error with your frequent flyer ID on our system (EC005). For further assistance, please call our Contact Center at 1300 88 3000 or +603 7843 3000 (Outside Malaysia)." Please Help me

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Wizz Air: 03 February 2026 Guest; Wizz Air not a company but a trap

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Asuncion Silvio Pettirossi International Airport: 31 January 2026 Idriz Ajeti; January 28, 2026 Dear Airport Authority: This is an addendum to my letter titled "If you see something, say something" which I sent it out a few days ago. Furthermore, my view is just an opinion and observation which has come to my attention lately. Consequently, it felt incumbent upon me to share my experience and thoughts with you, and others. I appreciate you considering my input and feedback. I have reason to believe that some minor changes at the infrastructure of the airport will help and benefit airport and passengers alike. Just for the record, I have no vested business interest whatsoever other than purely altruistic motivation. I travel a lot and it has come to my attention that every time I am somewhere around the world, I always see people praying on the floor, me included. Please allow me to illustrate my point. Also, by no means, I am not trying to tell you what to do. I'm only shedding some light on a public issue of grave concern. Also, it is about being righteous and politically correct. The fact of the matter is that opening an OFFICIAL MOSQUE exclusively for Muslims demographics to pray in an international airport terminal is simple, doable, affordable, and very cost-effective. On top of it, it is sustainable, very low-maintenance, and above all, the financial return is huge. Much, much, bigger than a Starbuck, Dunkin Donuts, or a Pizza Hut, just to mention a few vendors. But it has to be OFFICIAL MOSQUE because as such the airport may advertise it on its webpage and hence target the Muslim audience. Think about it for a moment. First, from marketing point of view, it is a very good idea and financially very lucrative because business opportunity at the airport will increase tremendously. Imagine a plane full of passengers landing from Indonesia, Dubai, or Abu Dhabi, UAE. Human traffic will grow exponentially. Remember, Islam is the fastest growing religion in the world, and as of now there are TWO BILLION Muslims(!) on the planet earth - and growing. Imagine that! Now if you designate a room as a mosque, Muslim passengers from around the world will most definitely choose and gravitate towards your airport rather than your competitor's airport without a mosque. We live in a cut-throat competitive world. And it's all about money. You, and all your colleagues know it better than me, and anybody else. Very true. Second, Muslims will have a designated place to pray in peace and, most importantly, AWAY from other international passengers who have unfavorable outlook on Islam - not to mention phobia. This is true too. Third, some passengers may feel extremely uncomfortable seeing Muslims pray on the floor here and there and all around the terminal. Providing a little mosque in a corner somewhere and away from the public eye will most definitely reduce anxiety and or distress some passengers may feel. And this is true too. What are your thoughts? Idriz Ajeti xyzirdi@yahoo.com PS. Those who are interested to read the first letter may do so by going to Face**k and typing the title If You See something, Say Something/Idriz Ajeti.

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Thai AirAsia: 30 January 2026 Guest; Not getting through to customer service. Need to change ticket. Any suggestions?

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Ryanair: 27 January 2026 Guest; Has anyone ever travel from Ireland to uk with passport a month out of date ?

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KLM Royal Dutch Airlines: 26 January 2026 Linzi; Hi, my flight from Amsterdam to Glasgow was cancelled on Friday 2/1/26, we were rebooked on Sunday evening, 4/1/26. This was no good as we had to get home sooner. We booked and paid for Euro train, via London, then on to Glasgow. Are we entitled to be reimbursed for the train travel, as well as our reasonable expenses incurred. Thankyou

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Tez Jet Airlines: 24 January 2026 Rupali; I booked a flight from Bishkek to Delhi with PNR number 132HC5. By mistake, I selected "male" instead of "female". I am attaching the ticket to this email. Please guide me on how I can correct this mistake.

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Spirit Airlines: 21 January 2026 Roman; Worst experience ever. Will never fly on Sporit again. Got charged triple at the gate for carry on even though my ticket allowed for a carry on and a personal item. Zero customer service and appreciation. Extremely uncomfortable seats that are falling apart. Worn out not working seatbelts. All in all a nightmare! Pay a little more and fly a normal airline. What was suppose to be an affordable trip turned into more expensive then if I would have bought normal airline.

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Biman Bangladesh Airlines: 17 January 2026 Paige Palmer; Biman Bangladesh Airlines is the national flag carrier of Bangladesh. Based out of Hazrat Shahjalal International Airport (DAC) in Dhaka, the airline serves as the primary link for the Bangladeshi diaspora and international travelers to the region.

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Royal Air Maroc: 10 January 2026 Guest: Dawn Hazley; Lost/missing luggage since 12/27/25–

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United Airlines: 23 December 2025 Guest’s Lawyer Father; My daughter left Cleveland on 12/14 thru Newark then Dubai arriving Kuwait on 12/15. Unfortunately her 2 pieces of luggage didn’t arrive with her. 2 days later one piece of luggage arrived. Here we are, 9 days later and United and its code share partner Emirates haven’t located the missing luggage. United has informed my daughter they sent her luggage to Paris France and transferred it to Emirates who say they don’t have a record of that happening. 9 days s of incessant calls and repeated trips to Kuwait Airport’s lost and found and still no sign of the luggage. United will be sued on my daughter’s return to Cleveland for breach of contract, theft by deception, intentional infliction of emotional distress and fraud. Their incompetence and lack of decency and utter disregard to meet their obligations and outrightlies is incredible and should be exposed.

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Lagos Murtala Muhammed International Airport: 21 December 2025 Guest; Linda asking how much is BTA fee and do you need PCR tests for example re departures to USA

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Eurowings: 16 December 2025 Guest; Eurowings just stolen 150 euro's from me. It seems i have 4 checked bagage for 2 persons. I only need 2. They don't want to refund me. Even i had sent an email within a day. This is stealling and misleading. First time i am going to fly with you and sadly last time. I will tell everyone how bad you tread customers.

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Irkut MC-21: 12 December 2025 Logan; The despite its ambitious name, feels more like a compromise than a true innovation. Its boxy design screams utility over comfort, and stepping inside, you’re greeted by a sparse, underwhelming cabin that seems designed for cargo first and people a distant second. The passenger experience is cramped and noisy, with minimal amenities and little thought for comfort over long flights. AHHHHHHHH I fucking hate this peice of shit of a plane. Us Men used to go to war and fight but now all we do is design shit planes I cant believe this plane is even here I hate it so so so much.

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Scoot: 22 November 2025 FinlayJude; Rajwant : Subject: Complaint regarding check-in experience on TR 17 from Perth to Singapore Dear Scoot Airline Customer Service Team, I am writing to complain about the poor service I experienced during check-in for flight TR 17 from Perth to Singapore on 28/08/2025 Despite arriving at the counter at 08:30, your staff refused to check-in my parents, citing that check-in had closed. This was unacceptable given that we still had 45 minutes before the scheduled departure time. Flight Details: - Flight Number: TR 17 - Reference Number: PD9K8A I would appreciate it if you could investigate this matter and provide a suitable response. Sincerely, Rajwant Kaur I hope this helps! Let me know if you need any further assistance. That sounds really frustrating! It’s disappointing that they wouldn’t check in your parents even though there was still plenty of time. Hopefully, the airline takes this seriously and gives you a proper response.

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