Airline and Airport Discussion Forum

British Airways

28 September 2023 Guest

One core benefit of being Gold or Silver is that you can book your seat at the time of booking. I travel at least thrice a month within Europe and have noticed that preassigned seats are with increasing frequency being taken away in the days before departure. BA used to send an email notification if your preassigned seat had to be changed for "operational reasons" but this seems to have stopped as the airline tries to sell more seats in Club Europe at the online check-in stage. Annoyingly the people orchestrating this often move you right down the back and by the time you get to online check-in there's very little seat choice left. On several occasions I've noticed that the Club curtain moves forward again when they haven't managed to sell the extra seats but then other passengers are sat in the originally preassigned seat. A real downgrade of this benefit!

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Philippine Airlines

28 September 2023 Guest

8TOVQ

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AirAsia

28 September 2023 Robby

Booked tickets but the airasia app, but I was only asked for my first name and not my middle name or my passport details?

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Qatar Airways

28 September 2023 Guest

Shame on Qatar Airways. My relative, aged 90 due to fly Manchester to Sydney, missed his flight due to lost passport. No help or advice from airline, just says £1800 non refundable. How can they justify taking all that money from an elderly gentleman?

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Allegiant Air

27 September 2023 Guest E

I have been unable to check in for my flight leaving in less than 24 hours on both the app and on the online browser. There is no possible way for me to check in as it bounces me out or tells me it cannot find my flight info. I received the time to check in email so I am utterly confused and frustrated beyond belief.

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Cebu Pacific Air

27 September 2023 Guest

Guest : Guest : Guest : Guest : I have the same problem was trying to rebook my flight,I didn’t even hit submit for the payment then all of a sudden I have a pending amount. Tried contacting the airlines using the chat box which by the way not useful until I waited for the live agent. Unfortunately they said to wait for their emails but didn’t received any yet. Like all I want is to cancel that pending amount and the app does not even have a cancel button for that. Did you get a resolution on this? Hello! Same experience. May I know the update on this one? Need help Hi! Same experience just today. Already spoke with a live agent but to no avail. Pls let me know if you have an update on your case. Thank you! Hi. Are we supposed to pay the pending amount? What if we don't take the flight that was unknowingly rebooked?

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BoA - Boliviana de Aviacion

27 September 2023 Guest

I can't input my birthday on the BoA website because some of the days of the month are written in letters rather than numbers, and trying to select any of them results in "NaN undefined Nan". Has anyone else had this problem? How to fix?

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VietJet Air

27 September 2023 Sam Kleijngeld

My check in is not working. I don’t know why because my reservation code is correct. Can you help me.

 

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EasyJet

26 September 2023 Guest

Guest : S1 symbol on easyJet boarding pass?6

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Dammam King Fahd International Airport

26 September 2023 Fahad

40 inches lcd allow with pay

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Ryanair

26 September 2023 Anthony Scutt

I read with interest about the recent event when Ryan nearly left a passenger in a wheelchair behind at Bordeaux airport. Ryan Air are blaming the airport & vis versa. Knowing the total disregard that Ryan air has for its passengers I bet it was Ryan airs lack of respect for its customers that was to blame. I was recently on a Ryan air flight from Stanstead to Bergerac, we were dumped in Beritz & told to find our own way home. Compensation that's a laugh, do Ryan air know the meaning of the word.

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Turkish Airlines

26 September 2023 Guest

Guest : Guest : Difficulties with on-line booking on Turkish Airlines web site.. Drop down menu in 2 places, both mandatory fields, requires a country name, but it only shows a group of countries beginning with the letter 'A'. So, can't get any further than this. Not possible to scroll or click down for subsequent countries. I would really like to travel on Turkish Airlines but right now am stymied. Solution: Click on tab and it will start scrolling down the list of countries. You need to click individual clicks for each country you pass, so keep clicking until you get to the country you want. Solution follow-up: That's the tab button / key on your computer.

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Malaysia Airlines

25 September 2023 Benny N Peter

SH : We are having difficulty with the credit card details provided. Please validate the credit card information in your profile and try again. (4620) What is 4620 error? i tried 3 times and got the same error code. This is frustrating.

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Condor

22 September 2023 Guest

Condor Airlines provides an extremely poor standard of customer service. They constantly provide incorrect information over the phone, ignore your emails. They keep telling you that you have to wait for your missing baggage week after week, telling you that your only option is to wait. Yet when you called again one day, they tell you that it has been over 4 weeks, and it's now too late for them to retrieve any information about your missing baggage. They even instruct you to personally contact the airport to retrieve your delayed baggage. They inform you that they reimburse you for delayed baggage, yet they ignore your request and don't follow through on their commitment. They request you to file some specific reports and complaints on their website, asking for the purchase receipts, asking for your bank account information, and creating an impression that they could reimburse or compensate you directly into your account. However, once they obtain your information, they fail to take any action or provide any resolution. They instruct you to send inquires to specific email addresses, which are not publicly listed on their website, but none of your inquires are answered. You all need to file a formal complaint against Condor Airlines with the US Dept. of Transportation.

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Silver Airways

22 September 2023 Pissed Customer

Silver Airways is ALWAYS

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Rwandair

21 September 2023 Guest

At the airport at Dubai at gate F12 the was corrupt receptionist desk, trying to ask a bribe, the let a lot o f people went to through with suitcases, and with a bags back over 20kg for me just my laptop with one shoe the ask me to pay 600 dirhams, I started arguing and they started to reduce price to 200 dirhams, I am not against the company but this was not good and it shows that the company are not taking of their customer so I could recommend anybody to go with the airlines

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Blue Bird Airways

21 September 2023 Guest

Will never fly with this company again

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Scoot

20 September 2023 Guest

I try to manage booking. But it reply pnr email strategy booking validation failed

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Privilege Style

20 September 2023 Anton Guest

The worst airline ever never ever again. I don’t recommend this airline to anyone!

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AirAsia Zest

20 September 2023 Guest norie

What is the format of tin number?

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Frontier Airlines

19 September 2023 Guest

I've been waiting since September 1st, for a response from Frontier Airlines about our change in flight times that is roughly 10 hour's difference and 6 weeks in advance this change was made!! We booked through CheapFareGuru.com and they keep telling me they are waiting for a response. We may never fly Frontier again if we can't get a full refund with no penalty! Has anyone else had this problem?

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Malindo Air

19 September 2023 Guest

Guest : Guest : Same issue, how to make payment with the same booking ID? Guest : System detected there is another booking (Booking ID : KCYEND Status : Pending for Payment Confirmation ) with same details. The previous booking might be issued when we get confirmation from Bank. Please check your bank records before you make another duplicate booking. this might lead to your bank account charged twice. If its intended, Please check again and click 'Continue' Button .

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Emirates

18 September 2023 Guest

How did you get on with Emirates in the end. Just wondered if you have got a final resolution ? We have had one passenger denied boarding on a fully paid first class ticket half way through a 2 leg flight returning back to the Uk. Both passengers were on special assistance accompanying each other. We were given one restricted non upgradeable business class ticket to the same restricted destination which was not in the same class of travel at all with no option despite pointing out we weren’t flying that class. We are regular first class flyers with gold cards. Very disappointed with Emirates, as basically given the price difference between first and business it’s has cost Emirates basically nothing but ruined two peoples flights as they didn’t fly together. Having been downgraded once by being denied 1st boarding and been put in business Emirates have down graded one of us yet again by issuing the wrong class ticket ! Unfortunately it appears there is little sensible business management functioning at Emirates. So they are loosing their loyal customer base who now choose to simply fly with other carriers instead.

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Air India Express

17 September 2023 Guest

Customer service name Mr. Aditya from Bagdogra gave ticket for my mother a lady between the two males. I requested we r 3 peoples give in d same row. We are in different seats and my anty also got ticket between the two males. I m very dissapointed with such act. Cant a customer service knows the ticket holder is male or female on d system so just give accordingly. Though we book ticket on the 5th september from the sites. I m not happy at all.

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Wizz Air

16 September 2023 Cliff Wellham

I have just returned from a short trip( 5 days) to Torremolinos flying with Wizzair from Gatwick to Malaga ( PNR: IM3C8U ). On the way out the agent we booked with eSky.co.uk was supposed to check us in ( for which we paid extra) but at the last minute said they could not get access to the check in and we were to present ourselves at the Wizzair check in desk at Gatwick and they would check us in, which after some reluctance they did. On the last day of our holiday we, once again,received a last minute message from eSky to say they could not check us in again and we should check in online with Wizzair. Having only a phone with us we eventually got onto Wizzais’s website but we’re told that it was not possible to check in online. So once again we presented ourselves at the check in desk and after some time were told they could not find our booking . They then sent us off to their partner office ( Aviapartners ) to sort it out, they told us that because we had booked through an agency we would have to pay an additional ˆ90. to pay for them to check us in. This was clearly an ambush as we were sent back to the Wizzair desk again and they then had no trouble in checking us in. The most to blame for this nonsense was eSky.co.uk as they were happy to sell us the tickets, the very expensive extra baggage £180 for 2 x 10kg cabin bags plus the extra charge to arrange check in. But bearing in mind that their ( Wizzair ) website said that it was not possible to check in on line it was outrageous that they then had the audacity to ambush us with a check in charge of ˆ90. It is not just about the money it is the tension and distress that this causes which is the most difficult to deal with. Be assured that I will not be so foolish as to book with either Wizzair or eSky .co.uk again in the future. I should perhaps say that we are both over seventy, I an engineer and my wife a company administrator we are both computer literate but perhaps a little slower with online bookings. That said, the modern travel industry is too hard and it is very easy to get into problems which, of course, is virtually impossible to resolve by speaking to a human being.

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Royal Air Maroc

16 September 2023 Carolina

Natalia K : Royal Air Maroc staff lost or stole my luggage in Casablanca. Worst airline ever, and I travel very often. Their Customer Service is unhelpful and cannot read their system. It has been 2 weeks- no updates so far. Very disappointed and I would never recommend this airline to anyone. Hi Natalia! Same situation here. Did you ever recover your luggage?

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AirBaltic

14 September 2023 Clara Veytsel

Hii I need a problem with my reservation. I wrote the wrong email address. What is your email to chat with you My email Klara160648@gmail.com Thank you very much Clara

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Jet2.com

13 September 2023 Guest

Did they email you to tell you or did you see it on flightradar? KatieB : Donna & Steve : Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!! Yes it Jet2 crew and the changed out the seats for the Jet2 red and grey seats i flew in July KatieB : Donna & Steve : Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!! Yes it Jet2 crew and the changed out the seats for the Jet2 red and grey seats i flew in July Donna & Steve : Hi We've had our airline changed from Jet2 to Smartwings for our holiday in September. The email states that it will be Jet2 cabin crew aboard the flight. Has anyone flown with Smartwings for Jet2 and if so were the crew Jet2? I'm wondering because Trustpilot reviews are extremely bad for Smartwings planes as seats are small, and the crew offer bad service and are rude!!

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Air Arabia

11 September 2023 Bibin Antony

Hi air Arabia team, I've a suggestion to you that I can send one dirhams every month after my salary to your account, but please do not cheat literally the poor medical or surgical event travellers.comparitively, Beggars are far better, because they may ask for the money not like air Arabia has done to me .....

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Mombasa Moi International Airport

10 September 2023 Guest

Is this number asking me to pay for a delivery legit 0738101845

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Boeing 737 MAX 10

07 September 2023 United Airlines

It is the best airplane in the market! Bought 80 of them and Boeing is so helpful!

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TUI Airways

06 September 2023 Guest

Anne : I have asked TUI the same question and I fly tomorrow and still unable to input API I'm told now they will sort at the airport but I'm hesitant and expecting issues at check in how did yours pan out? Hi has anyone else had problems putting their api info on TUI app keep getting technical error! Been in shop and they say it will be ok 2 weeks before holiday not sure this is true!

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China Eastern Airlines

06 September 2023 Guest

No service 40 mins before landing. No more with this airline!!

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Pegasus Airlines

05 September 2023 Guest

Guest : enjoy being ruzzian. Glory to Ukraine.. Hello, I also want to claim the behavior and competence of the airline stuff in the airport of Düsseldorf, today I was checking in to fly to Istanbul. I had my baggage with me, weight 15.1 kg. At the check-in counter first the Afro-America lady was very unfriendly and even rude, hardly spoke German or English. Required a visa from me, I got nervous as I’m a Russian citizen living in Germany with a residence permit. So I was confused and didn’t have a second look at my boarding pass. When I already was at the gate I noticed that the second part of the baggage erotische missing! The stuff member simply didn’t stick it to my boarding pass. My only hope is that my suitcase arrives, but I didn’t deserve such attitude and why should I do smb’s job and double check! I’m very disappointed in such “service”.

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Air Transat

03 September 2023 Anthony

There is a catch when you try to check in online with Air transat. It will ask you for number of bags. Once you mark down 1 bag it will automatically charge you excess fee of 90$. Even if your bag matches the size and weight .

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Air Canada

02 September 2023 Raquel Chosa

I called today to change my seat reservation, My classmates who are coming from different parts of US will have lay over here in Toronto and together we will fly to Barcelona for our Class reunion. The person who answered my call is so friendly and have patience to help me seat with my classmates. Thank you Alayna

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Vueling Airlines

01 September 2023 Tom

This airline has no way to speak to a customer service agent. I have tried more than 20 times over more than 1 month.. They have designed their Customer Service system to hang up on you after filling out details. EVERY TIME the system will hang up on you. Complain to your countries CONSUMER Protection agency is the ONLY way I can see to get a reply from this terrible airline. Their new Baggage charges for carry on baggage should be ILLEGAL. They are the worst customer service I have Experienced in an AIRLINE.. TERRIBLE

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Avianca

30 August 2023 Guest bbv

how can i get ok to bord with aviance

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Arik Air

29 August 2023 HABIB TENIM Olobojo

I book a flight with my friend master card I can’t get the receipt

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Air Berlin

25 August 2023 Guest

Af1234 says delivered to BER ON AUGUST 17, BUT AS OF AUGUST 26 THEY STILL CAN'T FIND IT THANKS ALOT

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Delta Air Lines

24 August 2023 Kat Ciao

CJ Daigle : Looking at Delta flights from Atlanta to Honolulu. Can anyone tell me if the seats in basic economy recline? Or in Comfort +? As older passengers with back issues my wife and I cannot sit straight up (or pitched slightly forward, as I'm told some airlines make you) for an extended period of time. Can tolerate the more cramped leg room, but need the back flexibility.Yes, they all recline, except for exit row

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Lion Airlines

20 August 2023 Ganesh paudel

Worst airline in this planet Earth ground staff at Jakarta airport is scamming there passengers I ended up paying 300usd.

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ATR 72

19 August 2023 Santos

Hey guys! During the work shift, I experienced a breakdown, a tic difference between engines one and two corners at takeoff and cruise, and the captain reported that there was a difference between the throttle positions. where would it be recommended to start a search from this report?

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American Airlines

19 August 2023 Lesley

Hello I am flying from Heathrow to Dallas in 3 weeks time and I am booked in an aisle seat in premium economy on a 777-300 and wondered if the outside armrests is also able to go down to give you more space as they look like that might do. Many thanks for any help

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Ethiopian Airlines

16 August 2023 Guest

Just give up on the airline industry and find something else to scam customers

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Brussels Airlines

15 August 2023 FUBrusselsAirlines

SCAM!!!

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LATAM Airlines

11 August 2023 Rich

Avoid this airline especially in Cali, Columbia airport their baggage employees steals your portable electronics you have been warned.

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Flair Airlines

09 August 2023 sgodblackaero

There's a whole sky full of airlines out there, so let this wild ride be a lesson in avoiding the turbulence.

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Garuda Indonesia Airways

09 August 2023 flightcockups

Guest : Guest : On Saturday 15th September I boarded a flight from Bali to Melbourne at 12am. I was seated in Business class. For the duration of the flight, the whole 6 hours I endured a screaming toddler. This child did not stop for 5 minutes. Several people complained to cabin crew and were moved to another position, but they ran out of seats. Since when did become acceptable to allow toddlers in Business class flights? Absolutely ruined my flight and I got not sleep at all. No other airline I am aware off allows children under 15 yo to fly business class. This was the first and last time I am ever flying with Garuda. What a * of money business class is, no different to the screaming, annoying children in economy.You are so stupid. Its not the airlines fault.]Of course its the airlines fault if they put toddlers in business class

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Flydubai

07 August 2023 Guest

Worst experience ever. Never book a flight with such ill mannered staff. Staff is the least interested in attending you. Please book a different companies flight

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