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American Airlines Discussion

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13 May 2018 03:05:00 SU535

This is not the American Airlines carrier' site here, but the discussions on the services of the American Airlines air carrier. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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17 May 2016 04:05:00 Guest

my reservation is for sunday in the evenining with scale in mia, need change for the morning to direct fl 7 am.

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17 May 2016 04:05:00 Guest

need change my reservation

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21 April 2016 06:04:00 markshulc

This is the first time when I used Us Airlines. Bought Cheap Flight ticket from usairlines.us and was impressed with great prices, because they were cheaper than other airlines flight tickets. US Airlines service was great, flight was smooth so have to say that I got high-level service and will use it in the future again.

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15 April 2016 05:04:00 John D

On 12/7/15, we booked flights fr om San Jose, CA (SJC) to Omaha, NE (OMA), via Chicago ORD. Flight number 368 departing 12/29/15 at 6:16 AM. The record was LJMALK. Late in the evening of 12/28/15, I received a text from WorldMate advising the flight was cancelled. American Airlines never attempted to contact me. I have a serious, life-lim iting medical condition and had to be back in Omaha on 12/29/15 for treatment. In addition, we have 2 dependents at home needing care beginning 12/29/15 and there was no one else to provide for them. I called AA around 9PM PST and was told the only option was a flight on 12/30/15, a day later than scheduled. I explained my need to get home due to the above circumstances, to no avail. The representive’s name was Doris. I allowed her to book us on flight 1985 pending better options. She did not offer to check other airlines despite my specific request. I later learned from my daughter at home that American Airlines had a flight #646 leaving San Jose at 6:20 on 12/29/15 through Phoenix connecting with #688 to OMA. I called her back and she told me I had already made one change and no further changes were allowed that day. I told her the website indicated 2 seats left and she replied they would be gone if she tried at that time to book them. I booked the flight myself on line through your website #WWQKPC. I did not get a confirmation email so called back and talked to a male rep who after a lengthy hold told me we were booked but couldn’t get a ticket printed for several hours. We made the flight next am and got home. For some reason my wife’s TSA Precheck did not get entered causing further problems at San Jose. I did not get any help from Doris, who lied about no other flights, and was not advised only 1 change was permitted per day. I had to pay $536.60 for each replacement ticket plus the only seats had upcharges of $30.23 and 47.82. Needing to be home as scheduled was medically necessary and I had no choice but to book it myself at the prevailing website price, hoping to resolve with American once I was home. I think AA should have rebooked me at no additional charge. I thus requested a refund of $1151.25. On Feb 23, 2016, American issued a refund to my cc in the amount of $189.60 twice, totaling $379.20, the amount of the originally booked tickets. This is but a fraction of the amount due me as a result of the incompetence and complete unwillingness on the part of AA staff to assist in an urgent matter. Not only was American's representative unwilling to help, she intentionally lied about the availability of alternative flights. I have on three occasions requested from American the balance of $772.05. They continue to refuse to reexamine their position on this matter. I finally received a curt response on April 14, 2016 restating that their agents are instructed to adhere strictly to their policy of "Our agents are obligated to stay within the guidelines of the fare restrictions related to each ticket. Because our next flights were extremely full, there just weren't available seats on another flight until much later." They state further, "because you completed travel, your additional ticket no longer has any value to be refunded and it is not policy to issue refunds for fare difference when a passengers chooses to purchase a new ticket." So because I booked my own ticket (because their agent was not permitted by company policy to assist me, a refund is disallowed.

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29 March 2016 07:03:00 Gary H Mosher

The following highlights my recent experiences with American Airlines (AA), one of the sleaziest airline companies in operation today: In October 2014, I booked a roundtrip fare through Travelocity, Inc. for a trip from Seattle to Key West, FL and return for the Christmas holidays. Due to untoward traffic congestion, I did not arrive at the American Airlines ticket counter until 11:31pm, for the flight scheduled to depart at 11:50pm. When attempting to retrieve the tickets and proceed to the gate, the automated ticket machine and counter agent denied the tickets due to their “check-in window” policy. I explained that I was TSA-PRE cleared and could easily have made the gate (19 minutes; no checked bags), however the agent still denied service. The counter agent refused to re-book me on the next flight, and instead, handed me a 3”x5” card with a phone number to call for making reservations. I contacted AA customer service the morning of December 24th to re-book for the next available flight, and was told a flight was available that evening for more than twice (~$2,300) the price I originally paid. I declined the offer and was told I could accept either: 1) a refund for the face value of the ticket ($940.80); or, 2) a voucher for the face value of the ticket for a future AA flight. The agent advised me to call back to select the chosen option. I contacted AA Customer Service on June 7th to book an upcoming vacation, with the intent of selecting Option 2 above. The AA customer service representative indicated the ticket no longer had value and AA would not honor either option cited above, directly contradicting the offer they had made earlier. Only after filing a complaint with the Washington State Office of the Attorney General and Aviation Consumer Protection Division - US Department of Transportation did the company agreed to offer a voucher. The catch: the ticket voucher was only good on travel before October 2015. Since I had no need to travel before then and had already booked my vacation tickets with another airline, I could not use the voucher. AA refused to alter their conditional use restrictions on the voucher. Needless to say, I will never travel on American Airlines again.

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17 November 2015 05:11:00 Guest

My experience with AA at SDF was DREADFUL.Today was the first time I have ever sent my child on an airplane unaccompanied.We checked in,went through security,then went to the gate.It was a little after 7:00am.The flight was scheduled to leave at 7:15.The door was shut and there were no employees anywhere.We heard no pages or last call announcements.We knocked on the door multiple times.I tried to call the airline.I left my child at the gate while I went for help.When I returned there were two gate workers with her.She was crying & very upset because they would not let her on the plane.P told her she missed the flight.She was particularly unpleasant, asking "IF THEY HAD SHUT THE DOOR IN OUR FACES?"?"DID WE SHUT THE DOOR IN YOUR FACE?"I said no.Then you weren't here on time.I asked please can she get on the plane.P said "DO YOU NOT UNDERSTAND ENGLISH? She missed the flight."We heard the other worker,twice,say to P,that she could try & call the plane.P said no.We were upset. P then said "YOUR TEARS ARE NOT GOING TO GET HER ON THE PLANE."She missed the flight.THE PLANE HAD STILL NOT LEFT THE GATE!I understand schedules and the need to be on time, but the flight was there for 20 minutes while we were belittled.All the trouble could have been easily avoided.

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27 October 2015 05:10:00 Guest

I was flying from Bangkok to LAX and was on Japan Airlines and switch to American Airlines. what differeance those Asian Airlines treat you so well then tou get on the American and your treated like a piece of meat. theall looked like they slept in there clothes and good luk getting someone to help you. i wish te cared but the dont. the plane was old and dirty

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30 June 2015 08:06:00 Guest

AA has completely lost my trust. The woman at the check in counter knew nothing about whether military get free checked bags. She took my boyfriend's ID around asking about it. After deciding he doesn't get free checked bags (the only airline in his experience), we payed for the bag, and finally gave us our boarding pass. She mentioned nothing about it being delayed. We found out after I noticed that the time is different on our boarding pass. When the time came to board, we find out that the flight is cancelled when we noticed no plane at our gate. We approached some AA attendants at the gate over and the woman apologized for forgetting to announce it, and then looked for another flight for us. She found one for a 5:00AM flight - 4:30 check in and gave us a hotel voucher of which the shuttle runs every half hour. That means we would have to leave the hotel at 3:00AM in order to make the flight. At 1:30, my boyfriend finds out through the flight tracker to discover it is cancelled again! He tries to call customer service to reschedule but had a 90 minute wait time on the phone. When he finally gets through, the man on the phone saying our flight was automatically rescheduled to JFK at 7:00am, which we wouldn't be able to make it in time even if we left at that moment (3:40) because we would have to wait for the (every 30 min) shuttle, get on the airport train, get to the stop for long term parking, then get the bus to get us to our car, and then drive over an hour to JFK. So then he puts us on a 3:50PM flight to Chicago getting us there nearly 6:00pm. Our whole Saturday is gone. The reason we're going to Chicago is for an annual conference. We're presenting at the last session on Sunday. We were going to attend a day of sessions on Saturday which we paid a lot of money for. In addition to the valuable experience at the conference and meaningful connections we could have made, AA wasted us a lot of money and time. I will never fly with them again. And I advise everyone not to either. Oh, and definitely use a flight tracker if you want to know if your flight is cancelled or delayed. Don't expect to hear from AA otherwise.

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11 April 2015 11:04:00 Guest

Moronic customer service fr om American....... Checked my resevration for travel next week and i found my seat assignments were cancelled.. called their so called customer service and spoke to an agent who tells me that some random person called in and cancelled my seat assignments on a full; flight for my party of 6. spoke to a supervisor who was even less willing to listen to logic. She (Michelle Morgan) insists that a travel agent called in at 10:26pm on a saturday night from Costco Travel and cancelled 5 of the 6 seat assignments and left one for my 11yr old child. Asked her to reassign and she said she cant as the flight is full...... Asked her why would any travel agent call and cancel seat assignment to which she says " its not for me to say". She kept on telling me that a Grace Carlson called in and cancelled my assignments. I didnt matter that there is no Grace Carlson in my travel party or that I dont even know a Grace Carlson.Called the elite desk and spoke to Gene Waters (another one who insists it was the travel agent) and she states that she only has a few seats left as the rest a reserved fro elite plus travelers. She also added that a supervisor "will not speak to you" and refused toi transfer me. After explaining the issue yet again (by now have been on the phone for over an hour) she says the airport staff will do what they can. Asked if she can note in the record locator notes that we did not cancel the assignments...she refused. At this point we have no choice but wait to see wh ere our party will be dispursed throughout the plane. Seats that I had reserved back in March have been reassigned...... So Through AA's outstanding customer service dept; anyone can call, not be connected to any travel booking and can make changes.......Glad to see that post 911 security measures and taken seriously...... Changing exterior colors dont mean a thing if on the inside its still the same old worn down nonsense..... Waiting to see if AA wants to help address and resolve this matter.

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27 February 2015 08:02:00 Guest

worst airline ever was flying with a family including a 2yo with a paid ticket who got a seat assignment separately from the rest of the family (which all got seats all over the plane) . As I was trying to make neccesary arrangements on the plane I was threatened to be thrown off the plane by the flight attendant for being "too loud". Below is a copy of the response to my complaint: Thanks for contacting Customer Relations. We found that you were in a separate reservation and regret that our family was not seated together. For most flights you may have your choice of a desirable seat when you check in at the airport on the day of departure. As you experienced on your flight, however, there occasionally will be times when your preference is not available even though you arrived at the airport well in advance. To prevent this disappointment in the future, may I suggest you reserve all the seats together when making your reservations. Specific seats may be reserved up to 331 days prior to your travel date. Your reserved seat will be held for you until 30 minutes before the scheduled departure time, at which point it may be reassigned to someone else if you have not yet checked in. No further comments

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12 September 2014 10:09:00 Guest

Dear American Airlines ticket agent at LAX, I am truly sorry to disappoint you and not provide you with an entertaining story for your weekend exploits with your friends, despite all your efforts to ruin my day and get me to blow my top. Remember this morning when I tried to check my bag at 5:17am for a 6am flight and you wouldn't check my bag because you said that I had to check it 45 minutes before take off? I never knew that rule but rather then argue I simply said "that's ok if my bag goes on a later flight. I can pick it up tomorrow. I really need to get home" Well that wasn't good enough for you because you didn't get the irate reaction that you expected so you told me that I couldn't take that flight now even though I was there in plenty of time. So you made me change to a flight that would get me home four hours later but it still wasn't enough to provide you with your story that you so desperately wanted. You then asked how I wanted to pay. Now I have to admit, you almost had me when you charged me $75 to change my flight but I know you. I have seen you before all over the country. I know your dirty tricks so I still did not take the bait and I paid the money, took my ticket, went through security and walked directly to the gate with my original 6am flight and changed the ticket back for free. When I reached my layover I did the same thing and I got home at the time I was suppose to and my day wasn't ruined. So I want to extend my sincerest apology for ruining your weekend. Maybe next time. P.S. When your company goes out of business again and it will thanks to the stellar employees like yourself, my tax dollars will provide you with your unemployment check so I guess you will get the last laugh.

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23 July 2014 07:07:00 fernandobue

Sometimes you can be lucky to have very kind stedwardesses but not always, also american needs new planes.

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03 July 2014 10:07:00 Randy

Flight from Newark was cancelled, booked new flight from LaGuardia, sat on runway for over 2 hours, then cancelled as well. Overall, spent over 3 hours on hold with AA customer service, over 2 hours on runway, over 2 hours going to and from an airport from which I was not originally scheduled to depart (and, of course, didn't depart), over 1 hour in person on line waiting for the 1 agent AA made available after the flight cancellation and 1.5 wasted vacation days from work. I did not accept a replacement flight since it would not get me to my destination (Chicago) in time for the event I was scheduled to attend. After completing numerous forms and making numerous attempts to have my refund request addressed, I have received nothing other than instructions to complete the same forms again. AA's entire customer service model is designed to frustrate attempts to receive actual customer service. All that I have requested is reimbursement and refund of my outofpocket costs (not, mind you, any attempt to redress the hours upon frustrating hours I have spent dealing with this), and I have received nothing. Words cannot express how frustrating and infuriating the entirety of my experience with American Airlines has been.

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29 June 2014 02:06:00 William Mangum

American confirmed a flight (for 2) booked from a reward ticket purchased at an auction sponsored by the American Cancer Society. I paid $8,000 for the auction package which included 2 round trip air tickets on American Air. American did not honor the reward tickets when we got to the airport. We missed our original booked flight from San Antonio to Vegas and the attendant said we could purchase tickets on a later flight. We were meeting family in Vegas so we purchased one way tickets at exorbitant same day prices. American Air is in my opinion an absolute disaster at customer service. I would recommend to anyone they avoid American Air at all coasts.

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14 May 2014 05:05:00 rid

Pathetic service, food like from the toilet, chairs are horrible. The worst airline ever.

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13 May 2014 12:05:00 Guest

on the 28th of april 2014 - flew a team from STL to LGA 2 suitcases did not reach destination we were told they will forward hem to us on the next flight to israel Since then I have filed all the necessary paperwork but heard nothing from them. VERY BAD SERVICE. Today companies with this kind of service should be heard of and closed.

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23 February 2014 08:02:00 XMAN

would never fly ON A.A. sat waiting 4 hours for the plane to be repaired due to a control valve for the front landing gear to be replaced.they had to go to LaGuardia to get valve.when I ask what was the delay they first tried to tell my brother and I that the fender on the landing gear needed to repaired. As a person who knows aircrafts I proceeded to tell the attendant they should stick to what they do know. theCaptain over heard me and Tried to reinforce the flight attendant statement then later said it was the control valve for the nose gear.really a captain that dose not know his aircraft and he sits in the seat that flys the plane maybe the copilot knows more? he reaffirmed the fender story and control valve. well I guess we have Poor maintanance and Incompetent pilots and attendants a recipe for death in the making.also bear in mind plane was delayed in Florida for the same reason and when I landed overheard people complaining when they landed just before I was to get on then when I got intoTampa the millon dollar sign said play was being delayed.so think twice before boarding a death trap.

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16 February 2014 11:02:00 Cyn P

Cancelling flights within 24 hours of booking is pretty much the law. You can do it all online, and you will be credited back with a full refund—including any prepaid fees and direct ticketing charges—with no cancellation fee. But not with American Airline. If you’re going through American Airlines to get your tickets and cancel things work a differently—and they don’t explain this to you clearly before you book. I found all the information days later when I checked my credit card statement. I did not know about their refunds policies. I booked and about 7 hours later I realized that I made a mistake and canceled right away. They send me an email Thank you for using AA.com! Your reservation has been canceled as requested on February 7, 2014 10:53 PM CST (Central Standard Time). Your canceled reservation details are below. For refund eligibility, please visit our Refunds site for more information. I tried to contact them by phone. It was impossible at the time to speak with a human. And online they said that I cannot ask for a refund because the date of my flight was not in the past. At the time I did not worry because it was in the 24 hours period and assumed everything would be OK… It was not according to my credit card statement. When you flight date is in the pass, then it is easy to talk with somebody, but not before. Basically this is what I have been told: AA give you the option of holding your ticket online before booking, and they give you 24 hours to make up your mind and held until midnight on the following day. After that you’re free to book or free to let the hold expire. “This is great, but I did not see it at the time of my booking and I gave my credit card number to secure my reservation.” If you give your credit card number then you cannot cancel without fees or problems even in the 24hrs. You are not allowed to make a mistake. But you can hold your ticket for 24hours and change your mind at the time…. But don’t make the mistake of giving them your credit card. Anyway I did speak with an agent and I found out I cannot be refunded, I have to use the amount toward another flight and fees will apply when rebooking. (About $200) Not acceptable and I did speak with a supervisor. Finally I will not have to pay for future fees, but really after this nightmare of arguments… AA is the last airline I want to flight with now and in the future. I just have the bad vibes now about them. Why they cannot just refund you if you are in the 24hours like any other airline? Why do they have to make it so complicated? Not a happy customer

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04 February 2014 10:02:00 Janet Lucas

American Airlines is being deceptive is their seat upgrades. Preferred seating does not mean Economy Plus with extra seating. In the "fine print", buried within their site, preferred seating is only choosing a seat closer to the front. It costs about $100 per person each leg of the trip for nothing!

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21 November 2013 07:11:00 Guest

Don't ever book with these clowns. Worst experience ever in 30 years of flying on business. Agents in Dallas were rude and not much help after getting bumped on a flight which I had a ticket on. They have yet to return my luggage that they sent onto my original destination, but which I got bumped on. Customer service is the worst in my dealings with various airlines. Save your sanity and keep your blood pressure in tact, don't use these clowns!!!

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08 April 2013 09:04:00 Nicola

do tha american airlines have many airlines from other

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16 March 2013 06:03:00 Guest

Rude and just mean agents in San Diego. I'd lose my job if I treated patrons the way I was treated today. They weren't even trying to make things go smoothly. Nice agent in Chicago asked who in the heck had helped me this morning before I could even explain my problem. She was the only kind AA employee I met all day and I've been at airports and in airplanes for 15 hours today for what was supposed to be a simple San Diego to Dayton flight.

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12 March 2013 09:03:00 nga huynh

what is airline code of American Airlines?

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13 January 2013 09:01:00 Arthur

Oppression I was flying from New York (La Guardia) to Detroit, as I walked in the plane I was asked to leave my carry-on luggage outside, once I got to my seat I noticed there was plenty of room to fit my bag and others, so I asked the flight attendant if I could do so, without acknowledging my presence he said no turning his head! I plead that there was room, and at this point he was so rude that the lady sitting by my side said looked at me with an embarrassment look. I felt so disrespected that I ironically replied “great customer service” from that point on he wanted to get me kicked out of the plane, he was clearly disturbed pointing his finger to my face and threatening me, and for my disbelief he managed to do so with the help of the manager (Luke Jad). The lady sitting by my side seeing the unjust manner I was being treated got up and tried to talk to the pilot of the aircraft, pointless. I never felt so disrespected in my life. If this wasn’t enough I left the plane with the AA manager threatening me, saying he would get me arrested (even though I did not break any law or flight regulation), fearing getting arrested and after the promised from the manager to put me in another company’s plane that same night plus refund I decided that the best thing to do was to step out of the plane. He did not keep any of his promises; he put me in another American Airlines (American eagle aircraft) the next morning against my will, and left alone at the gate without the problem being solved. Bottom line, I did nothing wrong, but because a flight attendant was having a bad day him and the American Airlines MOB were able to kick me out of the plane embarrassing me in front of everybody and treating me as nobody deserves to be treated. This just happened tonight I had to pay for a cab and for an extra night at a hotel without any help from AA, I am in the process to file a law suit against AA.

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12 December 2012 07:12:00 J Delegge

11-28-12 we traveled to Puerto Vallarta for our honeymoon via American Airlines. We arrived at Chicago airport around 0400 for our 0600 flight that was delayed until 0930 causing us to miss our connecting flight in Dallas. Upon our late arrival in Mexico, My large, hot pink bag was missing from the baggage claim. For 3 days I was told “Another customer took your bag”; “Your bag is in Dallas and will be here tonight”; “The Dallas flight was cancelled your bag will be here tomorrow”; “Your bag is in customs and they closed at 4 pm.” We were staying at a 5 star hotel that required a suit and tie for dinner, so we had to eat room service for 3 days. I was hesitant to buy new things since I was told daily that my bag was on its way. When we left Mexico, I complained to the manager of American Airlines check in. He reported, “The concierge at the hotel had your bag within 24 hours so we are not liable.” The manager also refused to give me a copy of the receipt from the hotel concierge which he claimed to have, so I do not believe that story. Let me also add, it was the concierge at the hotel that called the airline 5 times daily in search of my bag. Upon leaving Mexico, I asked AA manager if we needed to do anything to assure that our bags would be in Chicago when we landed. I was told “No”! Our flight was again delayed on the way home by 1.5 hours and we almost missed our Dallas flight had we not ran through the entire airport. When we arrived in Chicago, at the baggage claim, we realized AA had now lost both our bags. Don’t bother complaining to the staff, they will just tell you to go to aa.com. It’s almost an art how fast they verbatim say “write aa.com.” I will never fly with them again. The hot pink bag my husband teased me about that I swore would be impossible to lose is now chalky gray/pink with black streaks down the front and sides from dirt and missing the metal manufacturer label. You wouldn’t know I bought the bag 3 weeks ago.

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22 August 2012 05:08:00 Guest

A letter to AA To whom it may concern: I am writing this letter to explain to you how my journey went from bad to worse with American airlines. Last year while flying with AA I got a Ramdon Check and got items stolen from my luggage; I still I kept the little faith I had in this company and booked again this year for August. My flight was not only late for departure, once I arrived to Miami just with enough time to catch my flight (923) they made us wait 1 hour seating in the plane, with the excuse that a mechanic was missing. To me it sounded like a joke, to make over 100 people wait, is highly irresponsible. To make matters worse I was served by a flight attendant by the name of Martha Osorio, this woman did not only raised her voice at me, with her bullying attitude outcast more than one passenger. She challenged my opinion and refuse to exchange my meal when I requested a different one( note that my bread was frozen and uneatable ) she treated me like I hadn't even the right to express myself. She did not only single me out she also made an older gentlement feel completely embarrassed by the way she pointed his flaws with others. I would try to contact the media and find a way to report this Mrs. Martha Osorio, not a single person should be treated the way this woman treated us. I am just amazed that a company like AA would provide this kind of employees to represent them.

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