ARKIA IS AN AIRLINE ROBBER AND DISRESPECTUL WITH THERE PASSENGERS.
24 Nov 2017: I arrive at Sve Dov airport 2h30 in advance. I know how the Israelian process in term of checking: bag + identity can be long. I respect that.
1. I arrive, they take my passport, ask plenty of questions, I answer to all of them, I have nothing to hide.
2. I pass my bag under the scan. They keep my bag and open it to check every thing in it for 2h20 HOURS!!!
3. I have to wait on a seat that they finish to check my bag. Once they finish, I have 10min left to check out my bag (ridiculous and very stressful) and do the checking.
4. At the checking point, the cashier inform me that my booking isn't in their system. I'm showing her the proof of my tickets paid through Gotogate website. I've got the payment proof and the booking references. Basically all the proofs, I cannot show more than that.
5. The lady starts to talk to me with arrogance and inform that I'm not on their system and its not her problem (note that I have 5min left to get inside the plane). She tells me: or you pay for a new ticket or you don't go. Of course, I have to pay because I have all my next days planed with tourist tours.
6. I pay for my ticket to go, as I have only few minutes left, I decide to get my ticket return once i will arrive in Eilat airport. I'm already in a high level of stress, I focus to don't start to cry, this is how awful was the situation.
7. I finally arive at Eilat airport and pay for my ticket's return. I don't want to have the same experience when I will fly back.
Since the 24 nov.. I'm fighting to get my flights paid back. In total they confirmed 5 times by emails that i will receive refund was done (liars!!!). I still haven't receive any refund. They are playing me, they are lying and they totally disrepect me.
8. I emailed Gogotage on the 24th Nov to explain the full story and ask the refund. They answer the day after to say that the booking was successfully done on their side and I was to supposed to ask for a refund to Arkia.
9. I emailed Arkia and explained the full story, I attached all the documents: Gotogate email, Gotogate bookings + the two flight tickets I've had to repay.
10. Its been 78 days that I'm fighting and begging to get my $200 refund. They are now ignoring me. It's my money... how can they treat people like that? They should be ashame of their service. They show such a very bad image of Israel.
11. !! The worst is that after few calls, one of their advisers confirmed that this case was a mess on their side and I wasn't even on the passenger list when I took the plane to Eilat.
Conclusion, they checked my bag for 2h20min for nothing, they've made me re-pay for my two tickets, they put me in a plane without even adding me in the passenger list and they are ignoring me regarding the money they own me.
ARKIA airline is an outrageous, dangerous and unrespectul company.