I've been a Diamond and Diamond Plus member for the past 5-6 years. Asiana lost my reservation and charged me more to book a flight forcing me to extend my trip additional 2 nights. When I asked the customer service associate Michael if there was anything they could do, he lied and said he spoke with a manager already. When I asked for the manager, he said it was him. Had I not called to confirm my ticket I would have been stranded in Europe with no return ticket. I'm an avid traveler and a loyal customer. This is the worst customer service I've ever experienced with Asiana. Sorely disappointed and will be changing carrier for all my business trips to Asia to another airline. What's the point of being a loyal member if you get treated worst than anyone else? Ridiculous.
Hi, to everybody in Asiana!
A week ago I came back to my home in Albuquerque, NM. After this trip I had totally changed my opinion about Asiana. Right now, I am preparing a letter which will be sent to your Head office soon. It was a rough and not the most pleasant trip in my life. Big disappointment.
It seems Asiana is loosing it's image.
13 October 2015Rafia Hasina .flight-OZ232, Honolul-Seoul
Being a frequent flyer, I haven't seen this level of dedication that you have provided to the economy passengers in details, that make traveling a pleasure , compare to other airlines. I am very please to say that I will be considering my next trip an Asiana Airlines regardless of the expense.
We have booked ticket with confirmation number is 5VA5UJ but we search in your web is not shown!
We request to book a full day tour May 21 and 1/2 day tour May 22. Can you provide hotel and tour package!
With our ticket, can we allow to visit Korea without visa? We are vietnamese and have USA visa!
My ticket number is 9887596804282
Please reply at your soonest.
11 August until 20 August 2014. Brussels/seoul and Seoul/Brussels
Great customers services, beautiful aircraft and personel. However on the outbound flight, BA s flight was 2 hours late which made me miss my connection at Heathrow.
They rebooked me on 3 different flights transits Abu Dhabi and Changdu. So I already lost one day at the hotel when i arrived in Seoul.
Outbound flights, Asiana was 3 hours behind schedule at Incheon, we missed the connection again in London. We were put in a hotel as a courtesy, but then we had to wait for the bus, checking in etc...we were ready by 12 and had to leave a 4am, and none (all the other connecting guests 35) had clothes to change anyway.
Filed a lost of found, queueing again, at the airport. Had to cancel my car reservation with Hertz, because we also arrived a day later.
It is was a true mess and a lot of stress. I dont recommend this airlines or this combinations of airlines. This is a long haul, at least being able to know which DAY you arrive...
Eventually, the luggage came yesterday. Nothing was missing