I arrived in Berling via Tegel Airport on August 17th. My bag did not arrive. It has been 3 weeks today that I still do not have it. I have not been able to contact anyone though hours of trying. The airport only responded to confirm a delivery time that we agreed upon... for yesterday. Very Frustrating!
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To The Tourist Authority of Berlin
Dear sirs ,
I would like to report a serious incident that took place against me while travelling fr om Berlin Airport to Abu Dhabi on Airberlin , the details are :
Flight Number : AB7494/EY1402
Travel date : 28 , May, 2015
Class : Business
Departure time : 21:50
While in the business class lounge of Air France waiting for the departure of my flight to Abu Dhabi , I strolled down to the BON VOYAGE shop to purchase some magazines at around 20:15 . In the shop I asked a shop attendant politely about the english magazine section , the attendant who was wearing black and was the only one there , replied back in an extremely rude and arrogant tone by pointing out to where they were and his gesture was that I was wasting his time or that I am stupid for asking him ! He then started cursing something in German …
I was astonished at this and asked him “what is the problem , why are you so rude ? I am only asking you “ and he came down fr om a small ladder and in a very violent and threatening approach , came over to me and shoved his chest at me in a provocative threatening move and pushed me and told me to GET OUT , he then kept pushing me to react in fighting him or pushing him and I decided to leave the shop and see who I can file a complaint about .
I asked the cashier who is in the picture attached to this , about the manager , and he responded that he is upstairs . I asked wh ere and he was avoiding me by giving me vague remarks with no patience at this humiliating position I was subjected to . I went and searched wh ere he indicated and there was nothing to indicate that there is a manager or someone senior I can talk to , I returned back and another cashier had also started working , in which I also asked him and he replied back that the magazine section is “another company “ and does not belong to them !
In all my years of flying I have never been so humiliated or threatened in such a manner that would have invoked violence and would have put me in problems and probably would make me miss my flight if I had decided to push him back or respond with violence to the salesman .
This is a tarnish to Berlin Airport and tourism to Germany if you are to allow this incident to just go away without taking a serious position on this salesman and anyone else who subjects tourists or users to the airport to such kind of treatment .
I would suggest your authorities to check the video / cameras of the shop between 20:00 and 20:30 on the 28th of May in the magazine shop .