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15 September 2017 Josephine Diaz
Do not fly with this company , i had a flight from Sofia Bulgaria and the crew and plane never showed up , we waited for hours and finally all of us walked down to the Bulgaria ticket counter and they told us that the trip was delayed and that we would be flying out the next day at 5:00 am , that never happened because they never showed up, then they told us that we would be flying at 8:00 am , again , they never showed up , i slept on the floor of the airport because i didn't trust going to a hotel in case they showed up , finally at 12:00 pm they showed up no explanation we boarded the plane and i lost my connecting flight to Frankfurt , you email this people they don't answer , it is the worst customer service that i've ever seen , these airlines is a fake , do not fly with them ...
02 May 2017 george
This happened yesterday. Went to the airport in the morning and was informed that I am not allowed to check in my suitcase for my return flight, unless I pay extra. As somebody on the extra payment queue said 'They expect us to go there, buy suitcase and luggage, and go back'. If I have choice, I won't use this company again.
17 November 2016 Guest
Dear Sir, We require 3XA319 on dry lease basis for 05 years. You are requested to kindly send us reasonable rates for requested aircraft. An urgent action is requested. Regards, ZARA KHAN ZADCO (PVT) LTD ISLAMABAD PAKISTAN
17 March 2016 Guest
All airlines need to be sentenced by the ombudsman and fined heavily for their dirty behaviour. its disgraceful fr om the minute you start booking your flight, I have been lied to by the airlines after a ticket paid for at 247euros has not been guaranteed, but for a further payment of 152 Euro it can be guaranteed. so wh ere do we stand with this airlines inability to guarantee you a seat - someone please tell me why they do this. Also why when im on the website often the price rises by the minute ?? who is on the other end of this scam. I am a regular traveller but when i buy a train ticket i dont expect it to go up when im booking by the minute or by hour or even by the day. so why do you do it? Thanks Bulgaria Air, great care in the sky but appalling honouring your ticket reservations.
11 January 2016 Guest
Flight in november was complete desaster (Brussels/Sofia) finally in the night cancelled . After claim , just got a email to say you get a free ticket (which is much below the min amount of 400 to 600 Euro !!) because they say it was due to weather conditions ... which is a complete lie !! Whole Europe that day was perfect weather , not one other aircraft delayed. Finally when you reply again ........ no answer any more Then when you call the callcenter ... after one week (price for fligth meanwhile already 40 euros more expensive) nobody answer ... 20 calls .... nobody. After office hour finally twice someone ... they say never got the emails (all emails where Always send correctly) ... finally on a Saturday they say ... we call back Of course nobody calls back What a * company is this We will inform EU about those practices and undertake further steps
31 July 2015 Peter Skipp
I flew Bulgaria Air from Vienna to Sofia yesterday, completing a two-sector flight form Madrid that began on the ultra-confused Fly Niki/Air-Berlin operation. I expected Niki/Berlin to be the worse part of the trip, expecting the proudly proclaimed Bulgarian National Carrier airline to live up to suitable standards. I was wrong. The boarding (from a bus gate) was shambolic and there was a 10 minute delay. A cabin crew member was hanging around the entry vestibule and failing to acknowledge passengers' greetings. I was, however, offered a Bulgarian daily newspaper for which I am grateful. The economy seat (the same Recaro as on Niki/Berlin, but with no storage space and set at a much tighter seat pitch) was very cramped (I am a compast 1,7 metre tall adult). The announcements were 1. inaudibly quiet; 2. rushed; 3. pronounced in poor street-wise Bulgarian and entirely incomprehensible English (I am bilingual in both languages). Food was awful -- a turkey, cheese and salad sandwich with a chemical smell. Bulgarians eat awful bread (the lack of bread culture in Bulgaria is notable -- waiters ask customers how many slices of bread they want to order, and one is charged by the slice!!!) and the tasteless bread that fell apart in millions of crumbs came as no surprise. Coffee (awful taste) came in plastic dispenser cups that were arbitrarily filled to between 1/5 and 1/3, with dry creamer and sugar available. Also on offer were Coke and Fanta (both warmish). Oh, and still water (also warmish). Fruit juices were available only for children (!) and comprised only orange juice. In any event, it ran out before the flight crew moved to my seat row. (There seemed to be only a handful of children on the flight...). As the flight crew served, they quipped to each other about how hard their lives were, ignoring passengers' questions and requests and dripping coffee and drinks on other passengers' laps without apologising (I assume they simply failed to notice). Bulgarians can be very generous and wonderful friends but their national culture can also make them appear most arrogant, hostile, me-firsting, off-the-wall, and inattentive. The cabin crew were of the latter persuasion... Disembarking was chaotic and the flight crew yet again demonstrated disdain bordering on hatred for the passengers by ignoring their parting thanks and smiles. Though Sofia Airport Terminal 2 falls offtopic, it is worth stating that the awfulness of its smell, feel and Portakabin-like appearance rounded off a dismal experience. Bulgaria Air clearly does not like to pay for airbridge gates, so we were bussed across a long distance in a hot bus and dumped by the fragrant entrance of the terminal like so much human rubbish. Thank you, Bulgaria Air NOT, and do not expect any word-of-mouth praise, or any return business!
23 November 2014 Guest
i flew from tel aviv to sofia.they broke my new bag completely.when i complained nobody cared.i called them they were rude and incompetent.after half year the offered me 20 dollars for a 150 dollar bag.absolutely not recommended!!!!
02 April 2014 Rickey Kern and Nancy Kern
The WORST NO communication airline ever!! Oh they will take your money $1,738. My name was transposed and we couldn't fly 28 hours later sitting st home and still NO ONE to respond to!!!! Our flight shows that we traveled ??
12 May 2013 Guest
I booked my tickets in March 2013 but had to cancel my trip in April. The airlines have still not refunded my amount inspire of their written confirmation. I write to them everyday but they neither reply nor do they want to refund. Wonder about the financial position of the airline
05 April 2013 Antony Cole
I flew with Bulgaria Air from Sofia-Heathrow March 2013. Aircraft was A319. Excellent legroom! I think this is not only, because they've removed rows from the aircraft, but the magazine/safety card compartment is raised. The cabin crew are the best thing about the airline. Very attractive, polite and give a good old fashioned southern-style hospitality. Water, chocolates and newspapers were served before take-off, as there was a delay due to blizzard conditions at Heathrow, so we had to wait. The sandwiches are fine, but the gluten free meal I had ordered was excellent (grilled chicken with vegetables). The drinks service went by twice through the flight. The duty-free is cheaper than on other airlines i've flown with recently and despite a windy approach pilot did a good job. Overall outstanding for a European short-haul carrier, I think many airlines could learn from them (especially from their cabin crew! ).
29 November 2012 Gary Brumfield
I have just received a bill on my halifax debit card for a flight from varna to sofia with bulgarian air which i no nothing about worst bit i contacted the fraud people in scotland and was told there was nothing they could do. watch these robbing bulgarians it was the waiters now its the airlines X WHO NEXT
17 August 2011 Guest
Horrible disgraceful horrible service kick you out of your plane
22 July 2010 CRAIG KASCH
AM TRYING TO GET INFORMATION ON LOST LUGGAGE FROM THE ORIGINATING SOURCE IN SOFIA , BULGARIA, FOR AN ELDERLY GENTLEMAN TRAVELING TO THE U.S.A. HE TRAVELED FROM SOFIA ON BULGARIAN AIR TO AMSTERDAM, FROM NETHERLANDS TO ATLANTA,GEORGIA USA ON KLM FLIGHT #KL6039 ON DATE JULY 21 2010 AND FROM ATLANTA TO FORT WALTON BCH ,FLORIDA USA ON THE SAME DATE. DELTA AIRLINES HAS TRACKED HIS TRAVEL BACK TO BULGARIA AND GAVE ME TWO CODES TO USE 1)PNR#5TSCG0 2) 074383447364 E-TICKET . THIS LUGGAGE IS IMPORTANT BECAUSE IT HAS ALL OF HIS DIABETIC MEDICINE . PLEASE E-MAIL BACK AT MARIYAHPK@YAHOO.COM
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