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China Eastern Airlines DiscussionRegistration Login
08 January 2018 William
If you want to misery yourself, go with this airline. I dare say it's the worst airline in the world. They provide you with Ridiculous service. You will be Suffering during the whole trip. Even worse, Never take responsibility when they lose you baggage. Avoid this airline wherever you travel. Not worth to consider even if they let you fly for free.
08 January 2018 William
Worst airline in the world. Ridiculous service. Suffering during the whole trip.Never take responsibility when they lose you baggage. Avoid this airline wherever you travel. Not worth to consider even if they let you fly for free.
21 November 2017 Guest
Travelling from Czech republic to New Zealand I transferred in Shanghai Pudong and it has been over a month now they did not send me my baggage. I cannot contact China Eastern in any way but Auckland airport told me, that apparently there was a problematic item that could not go through the security check. I signed an official form, stating they can check the bag and take out the item, but that wasn't enough and they want me to come in personally which is not possible for me. Please help, what should I do? email@example.com
24 August 2017 Guest
Dear Sir, can you transport goods from Ghanan to Beijing,Sir? Reply My email：Qingzhuwu@hotmail.com Best regards, Wu Qingzhu
04 August 2017 Piyush
Worst airlines and staff...they made to run 69 year old on PVG airport instead of wheel chair....even when wheel chiar was right there, they refused to offer it....we had requested for wheel chair during booking but still those ruthless and lazy staff didn't helped at all.....worst..worst and too a bad airlines and staff...
23 July 2017 ANSHUN TRAVEL
Dear China Eastern Good Evening, Best wishes from PT. Anshun Joyful Tour & Travel. Please help and information about the refund ticket. I booked this ticket by via.com Return from singapore to shanghai then shanghai to singapore for two passengers. Then I want to refund this ticket but via.com said that the following tickets can not be refunded. We've tried calling your call center in kualalumpur but it did not work. If singapore ticket to shanghai can not refund we please help shanghai tickets to singapore can be refunded. MY CODE REFERENCE MTT291 We wait for your information as soon as possible. Thankyou.
08 April 2017 Guest
Please be ware and be careful when travelling with China Eastern I bought return tickets from Chiangmai to Narita with my family. We paid about 77,000 Baht. Unbeleivable, we lost all of money we paid because we didn't know that we have to get China' visa before allowing on board. All 4 people, my family miss the flight finally. I did tickets from Cheapticket.co.th ......Please let us know when there are 2-3 stops to the destination must have to have the china's visa before boarding ....Pease Please Cheapticke.co.th get money from me so easy. We are crying now. Don't do that please.
13 February 2017 Guest
Terrible service, first time facing such a poor quality of service.12 Febrary 2017 My wife ( name: Liliia, Last name: Kemileva) wants to fly back from long trip in Thailand with me than i went along her to the airport and btw she is in the labor, she went trough of all scan system and even got stam in customs area that she left to reach a gates which lead on the board of plane. Localy, she got a pain and she run to the toilet and been late for few minutes, gates been closed, she paniced and gave me a call, because no one couldn't speak in russian language i came back to the airport to settle the case. Unfortunately, all staff of china eastern airlines in Thailand Suvarambumi airport were useless and keep teling me that there is no options except for buy new ticket. I made a effort multtiple times to explain the staff that im a student in Thailand( im from Russia), have been studying in Stamford Uni over than 2 years and right now can't afford 100% of payment, regarding to the case of my wife that she has big excuse with being late on the board of the plane. In the same time, staff didn't contribute us, didn't give me even number of the manager who would be in charge of the case and i can negotiate with, but staff said you have to pay for the ticket, there id no way to call a manager. Finally, call around to my friend and found enough money to pay for the ticket, but topic was quite urgent, because she meeds to leave a country according to her visa expiration time. Such a terrible experience and airlines. NB i told a staff that im going to post a complain via Internet, they told me they don't care.
08 January 2017 Guest
Upon boarding the plane we smelled a burning electrical fire smell. We asked for information fr om the flight staff and nothing was provided. We waited about 2 hours before any announcement was made that they had a mechanical issue with the plane. Only after that did the flight staff offer any water or food. We and other passengers asked for an update and no information was given. It was obvious to the passengers on the plane that the plane would not be repaired however we were forced to sit in the hot plane for several more hours. Eventually all the passengers were moved to another plane which departed at 5:05pm. No communication or announcements were given so waited about an hour as staff attempted to find all the passengers and move them to the new plane. During the delay there were other flights departing that we could have been put on, however we were held on the tarmac and given no information. We requested information on our connected flight to NYC, and the staff refused to answer us. We asked if the connected flight would wait for us or if there were any other flights to the US and the staff refused to answer us. We landed in Shanghai around 10:30pm. We were still not told by any staff if our connected flight or any flight was available. We were not provided China arrival or departure papers and the staff refused to communicate with us. We spent another 2 hours at the Shanghai airport where we were finally told that the airline would not offer any connected flights and we had to stay overnight in Shanghai. The ground staff in Shanghai was rude, refused to answer questions or communicate with us or even look at us. At least half the flight was English speaking, and no staff would speak to English speakers or call for someone who could help. We were herded like cattle into a bus which took another 45 minutes and dropped us at a low budget motel. Again we were given no options or explanations. The motel staff was also rude and confiscated our passports against our will. They refused to give us our passports until we boarded the bus back to the airport the following day. The low budget motel did not provide us any food that we could eat, and there was no nearby place wh ere we could buy food. We were given a plastic bag with dried beef ramin noodles and no explanation of how to heat them in the room. Furthermore, all our flight bookings for this trip were for Hindu meals as we don't eat beef. At this point I felt like a prisoner being held against my will. The room that we were provided was 12 degrees Celsius and we were shivering all night long. I had to wear my clothes and coat the full time we were there but I still got sick the next day because it was too cold. It was not clean or well kept. The sink was clogged and not draining properly. The tv did not work. There was no alarm clock. We were not given a king or queen bed, and instead had to sleep on separate twin beds shivering cold, hungry and thirsty. There was a dirty mattress sitting in the hallway outside our room so I was concerned about cleanliness. In the morning of January 3rd we checked out of the motel. There was a small breakfast area that had no food that looked edible so we still did not eat. We took the bus back to the airport. We had to spend another $60 at the airport on food and water and also have a large phone bill from making international calls trying to obtain flight information. This flight was also delayed and departed at 12:30pm. There were no Hindu meals available on the flight. Because we arrived a day late to NYC we both lost a full day of consulting income for our small business. No apology or compensation was given.
05 January 2017 Guest
Horrible, horrible service. Similar to some below comments... I was not allowed to board my China Eastern flight fr om Bangkok (Itinerary: Bangkok-Kunming, Kunming-Qingdao, Qingdao-San Francisco) because I would be in China for over 24 hours during the layovers, and as a US citizen with no extended Chinese visa, this is not allowed. 1) I tried to explain that I would not leave the airport in China, but they would not hear me on this issue. 2) I then tried to delay my flight to the next day, wh ere my layover would be less than 24 hours. They would not let me do this because my connection between Kunming and Qingdao would be less than 2 hours, which is not enough time to allow for baggage transfer, even though I had CARRY-ON size luggage! 3) Their only advice to me: buy a new ticket. After over 2 hours of speaking with their employees in the Bangkok airport and on the phone, I said screw it and bought an $800 ticket to SF through Delta/Korean Air, a LOVELY company. NEVER EVER purchasing anything through CE again! I suggest you do the same unless you are Chinese/ have a Chinese visa. Horrible company.
22 December 2016 Guest
Patricia Malloy : Forgot to add there phone contacts all of them , you can never get a human to speak to, as of now I have been waiting 2 hours to try and speak to someone. If I call NY phone number for them it disconnected me after waiting 15 minutes and says call back later. How is it possible for over two hours no one picks up the phone, going on 3 hours now! Awful customer service. This is not the first time I have tried to call them to change my flight. I guess I'll have to travel to the airport to get it changed, sad but true! Same situation. Never order flights from them any more.
14 December 2016 Guest
Dear China Eastern, Last Thursday, I was denied to board my flight because your front desk check-in employees refused to accept my Taiwanese passport as a legitimate source of identification to travel. My connecting flight to Taiwan had a layover in Shanghai however, the 72-hour visa exemption rule allows me to travel without a visa since I am not entering into the country and merely just having a layover. Your employees not only refused to listen to me explain, they also refused to help me solve my problem when I politely asked. Instead, they throw my passport back at me, said my flight will be a no-show and the refund issue will be my own problem. As a college student working a part-time job to earn money, this issue isn't something I can overlook so lightly. Not only was I forced to miss my flight that I worked hard to pay for, I was also treated with a level of discrimination that sickens me to the stomach. Is this how you choose your customers? I urge you to help my voice be heard and prevent future customers from experience the unfair, racist and unprofessional treatment that I received.
29 November 2016 Scotia McKinlay
Left my cell phone in the pocket of the flight, CES208, from Toronto to Shanghai. Or from Shanghai to Bangkok. Please send to my home address: 1322 Sprucedale Avenue, London, Ontario, Canada N5X 2N8
01 November 2016 Guest
mostly the flight i experienced, some were allowing me to fly even less than an hour of departure time scheduled. complain to the main office and ask for compensation Eticket 7811795461379 : I missed my. Flight last october 28,2016 not because i want an incodent happen on the road going to the airport. The lane was not moving at all due to accident so the moment i got at the airport its already 3:00 and my flight is at 4:25. The didnt let me go because they said im late but its outof my control i leavemy house early and i have time enough but because of this i got there by 3 pm. I talk to the guy on the front desk but he didnt listen to me or give me a chance to explain.
31 October 2016 Eticket 7811795461379
I missed my. Flight last october 28,2016 not because i want an incodent happen on the road going to the airport. The lane was not moving at all due to accident so the moment i got at the airport its already 3:00 and my flight is at 4:25. The didnt let me go because they said im late but its outof my control i leavemy house early and i have time enough but because of this i got there by 3 pm. I talk to the guy on the front desk but he didnt listen to me or give me a chance to explain.
06 August 2016 Guest
lost luggage very bad
28 July 2016 Jimmy Pinto
On 17th July, 2016, I had connecting flights from Air India airlines Air India AI 0101to prior to boarding china eastern China Eastern Airlines MU 0564 aircraft in Delhi on 17th July, 2016 I consulted the airline check in staff about my luggage if it was placed in my connecting flight. The Eastern Chinese airline staff confirmed through my luggage tags that the luggage was placed on the airline but when i reached to Jeju, Island in South Korea from China Eastern Airlines MU 5037 my luggage didn't arrive and until now (28th July, 2016) i haven't received my luggage bag. This is completely the wrong information given to me by the Eastern Chinese airline when i checked with them in Delhi and henceforth i missed my luggage bag. For follow up please email me Jimmypinto82@hotmail.com
05 July 2016 MOSHE BERENHOLTZ
Dear Sir/ Madam on July 2nd we had flight tickets (Moshe Berenholtz and Gil Berenholtz) ETKT 7817882578240/1 AND ETK 7617882578239/1 After checking in for the flight we learned that there will be a delay as much as 6hrs and flight will only possibly go at 20:00. We should have a flight to TLV from Hong Kong at 21:00, there was no way we could catch it. Therefore we gave up this China eastern flight and bougt new tikets to Bangkok at the airport, for an unbeleavable price. In order to catch the TLV flight from Bangkok.We also had to book hotel rooms for the night. Attached please find copies of both ticket sets . Please refund the 2 tickets SHanghai/Hong Kong and grant us a discount on the new once we had to buy at the airport. As soon as you approve our request we will provide you with our bank accout for you to swift the refund. Best Regards Moshe Berenholtz C.T.O. Thermogym Ltd Tel. +972 544678095 Fax. +972 3 7526030
14 June 2016 Guest
Complaint To, China Eastern Sub: Flight of Mr Atul Khanna fr om London Heathrow to Guangzhou via Shanghai on 02/06/2016 Sir, Please see that I was travelling with your airlines on 2/06/2016. From London Heathrow E Ticket number : 7819115897073 Booked from Flysharp ref number: LGKNKE From London Heathrow to Guangzhou via Shanghai. I was issued boarding pass from London Heathrow to Guangzhou. At, Heathrow airport itself. Seat number 4A on flight number MU9315 was given for the flight from Shanghai to Guangzhou The date wise facts of this case are as under: 1.26/05/2016 - Spoke to Airport Manager Showed the tickets Ц He saw the tickets and said all is ok, I asked particular question and will you allow to me to travel with tickets . He said yes under 72 hour visa free policy. (This was done three days prior from date of travel) 2. 31/05/2016 Ц Spoke to China Embassy Ц showed the tickets: They also said yes its all ok but still speak to airline, which I had already done. 3. 02/06/2016 -- Went to airport on the date of travel Ц ticket was seen by three people. i. e Counter staff, her Supervisor and Manager, all said its ok, only then the boarding card was issued for Guangzhou by the counter staff. With transfer tag on suit cases. Again I am saying that I was given the Boarding pass and with transfer of luggage tags to Guangzhou. 4. I was stopped at Shanghai airport as said they canТt allow under 72 hour visa policy as further tickets have to be from same airport. 5. I was then taken by China Eastern airline to Hong Kong and left there and abandoned ( no reason given) . This was done without informing me and no further plan. 6. I have to buy new tickets again with Dragon Air for 04/06/2016 and pay for that and paid for the luggage separately I have to wait at airport whole night as the flight was only in morning. That cost me about £ 450 .00 7. With this I have to buy new tickets from Guangzhou to San Francisco for £960 for 06/06/2016 and cancel my Air China tickets also which gave me huge loss which cost me £ 350 Questions. 1. Why wrong information given to me when we came to airport to get the clarification regarding travelling to China under 72 hour visa policy. 2. Why I was allowed to board if did not have the required. Visa. Even after checking by three staff members. 3. Why the boarding card and transfer of luggage tags were issued to Guangzhou. Via shanghai. 4. Who authorised my ticket to Hong Kong from shanghai and why no confirmation was taken from me. 5. Did any body had any consultation or any authorisation before transferring me to Hong Kong. 6. Why was I not transferred back to London 7. Why was I abandoned in Hong Kong with no further plan and no food or water? 8. Who will pay for all this loss? 9. Mental tension to my family and to my father as he had to take two days off work to settle this. 10. Why no food / water were provided to me at Shanghai airport for more than 8 hours. 11. Why nobody cared for or met me at Hong Kong with no food or water was given there 12. When spoken to Richard at London office and asked that who will take care of him at Hong Kong airport he said У I donТt know У. Total inhuman statement. This was done by my father when he called the London office on phone. 13. When spoken to airport manager by my father when he went airport personally on 03/06/2016 he raised hand and said itТs airline mistake and he will bear all expenses Now please provide all the information to my father MR Praveen Khanna, please contact him directly His details are as under: Praveen khanna Address : flat 606 vantage building, high point village, Hayes, UB34FA Email : firstname.lastname@example.org Mobile number: 07973617971 Further tell me what is solution to all this which I HAD TO GO THROUGH FOR 48 HOUR with total inhuman treatment given by your airline. Wh ere I was suppose to go one country but left totally in different country with no further plan and no information. And I have incurred huge loss to me and my father. This have given me and my family lot of mental tension and put my life in danger. Hope for early reply. Regards (Atul khanna)
09 June 2016 Guest
I've talked with 3 MU staffs in Korea for 5 times since Tuesday(07JUN16)- Finally, nothing had been solved..but only got lots of stress from your lovely workers. Now, I don't have much expectation to you, but I do want to comment something for you anyways with my last hope. I called for the first time on 07JUN16 at 15:50 something. I don't remembet her name- Anyways, I asked about reissuing ticket for my friends in PVG(Shanghai.) My friends showed up little bit late about 7 minuets for MU9827, so of course they(four guys) couldn't check in. (I know this is totally their fault due to their stupidness. ) One of them sent me the message to tell him about how to come back to Korea ASAP, so I called. I told her that they were in the Airport- late for check-in, so what should they do now? Because the staff at Airport wasn't very good at English, and she just said to wait for the empty seat. If seats are avail, they may change the ticket to MU5051 departing in PVG on 18:10. They should come anyways for work, so I called Korean Air, Asiana Air and you. Purchasing one way ticket fare was too high for purchasing, so I called MU to reissue. The officer said that they needed to pay 222,000 KRW per person, and I said her that I will tell my friends to think about and thank her, hung up. At the same time, they called the travel agent and reissued ticket with C/C with the same price I've checked from MU in Seoul. I thought that everything was going okay, but today when my friends called me, I was really surprised- nearly shocked. Because he said that the travel agent called them back and canceled the payment. I don't understand this part, but anyways, they paid at the Airport almost quadruple with stupidness again. The staff at Airport said that they needed to pay for one way ticket(why?!) due to no show penalty. How stupid my friends and your staff are!! According to this happening, I called the Callcenter in Seoul again this morning. I've talked with the agents, name Somi Bae and Supervisor Juwon Yoon. The first thing I asked her is MU records the call or not. She murmured first time and distinctly said you do record (Actually, for informing the right service, you must record. Don't you think?) (but the second time, she altered you guys don't have any recording call files and she said she didn't say this!- even my friends heard right next to me. Am I crazy?) I told her to check, she called me three times. She said the same thing again and again. Therefore, I needed to talk to her the exactly same thing repeatably. She talked about * regulations of MU which are not well-known by customers. (If I knew that, I think you should hire me for your company because I am far smarter than your staffs.) If reissuing charge are totally different at the airport compaired to callcenter (over 500,000 KRW per person), at least someone should mention about this. If you told me that I should reissue with the callcenter only, I would call you. If the agent at PVG said that the fare is higher when you charge at airport, no such fool man was made. The customers do not know the regulations, rules, fare differ or anything like you do. If one of you thought of me as your sister, you would not inform me like that for sure. You only turned the problem to your advantage, but a good company gives the advantage of choice at customers' hands. You should shame on your people. I am not going to take MU. Moreover, I will not let any person around me to use your perfectly excuse-makers' airplane. Listening to sorry a hundred times without any emotion and cordiality only wasted my precious time. Go out and dig the ground for an hour, you are a lucky one if you get a peny out of it. 3,600,000 KRW is such a big money.
11 February 2016 Patricia Malloy
Forgot to add there phone contacts all of them , you can never get a human to speak to, as of now I have been waiting 2 hours to try and speak to someone. If I call NY phone number for them it disconnected me after waiting 15 minutes and says call back later. How is it possible for over two hours no one picks up the phone, going on 3 hours now! Awful customer service. This is not the first time I have tried to call them to change my flight. I guess I'll have to travel to the airport to get it changed, sad but true!
18 December 2015 CARMEN
VERYpoor customer service!!!!!! My daughter is in Delhi- her flight was supposed to leave at 2:30 am and they changed their schedule-left 5 hours earlier without informing us. At the counter nobody listen or tried to do something about it. Calling their 1-800 number it is a joke, nobody answers!!!! NEVER FLYING THIS AIRLINE!!!!
12 November 2015 Guest
Very bad every time they changes their schedule and ask for very inconvenient timings. For me the change was happened for three times.
20 October 2015 Guest
This is a joke. I've been on hold 45 minutes to get a seat assignment and there's no human to be found. If you don't give a * where your seat is I guess it's okay but otherwise skip it...
26 September 2015 Guest
TERRIBLE TERRIBLE SERVICE. This is my first time taking the flight and i was struggling so hard throughout the connection flights from YYZ to China. The flight attendants don't even understand you well and i have missed my flight because of the long line up in security. They even blamed our family that it was our fault we missed the flight. other airlines have people calling your name via speaker before closing the gate or trying to find people at security to get them onto the plane. I am trying to find the email or number for the Shanghai headquarters to complain and NOONE replies! They only reply to the "forget password" for their membership. This is the WORSE airline EVER! DO NOT TAKE IT
14 September 2015 Surasak Luangaramsri
I took MU9854 BKK-Shanghai on Aug.20, 2015 with my mother (wheelchair). The plane arrived Pudong airport without any equipment to help my mother out of the plane (The plane was disembark outside the terminal). On the way back on Aug. 21, 2015 MU9855, the plane was delayed for 1 hour and again the plane was not at the gate ( we had to take shuttle bus). I took MU9855 again on Sep. 13, 2015, I clearly asked the ground staff to prepare elevated car to send my mother to the plane as she couldn't walk up the high. The ground staff confirmed that the plane was at the gate and no need for that equipment. Finally, gate changed! no elevated car! we had to go with all passenger on the shuttle bus to the plane and stood there for 20 minutes waiting for the elevated car!!! We couldn't book even the front row seat which usually reserved for disabled passengers. During the flight, the food was so terrible so I asked for a second can of Tsing Tao beer. The answer was "there is only 15 cans on this flight and they are out" Think twice if you wanna fly China Eastern Airlies or Shanghai Airlines
08 June 2015 James Kan
Is the Phone number: +86 21 6268 6268 021 955 30 correct? Thank you