If you want to misery yourself, go with this airline. I dare say it's the worst airline in the world. They provide you with Ridiculous service. You will be Suffering during the whole trip. Even worse, Never take responsibility when they lose you baggage. Avoid this airline wherever you travel. Not worth to consider even if they let you fly for free.
Worst airline in the world. Ridiculous service. Suffering during the whole trip.Never take responsibility when they lose you baggage. Avoid this airline wherever you travel. Not worth to consider even if they let you fly for free.
Travelling from Czech republic to New Zealand I transferred in Shanghai Pudong and it has been over a month now they did not send me my baggage. I cannot contact China Eastern in any way but Auckland airport told me, that apparently there was a problematic item that could not go through the security check. I signed an official form, stating they can check the bag and take out the item, but that wasn't enough and they want me to come in personally which is not possible for me. Please help, what should I do? firstname.lastname@example.org
Dear Sir, can you transport goods from Ghanan to Beijing,Sir? Reply My email：Qingzhuwu@hotmail.com Best regards, Wu Qingzhu
Worst airlines and staff...they made to run 69 year old on PVG airport instead of wheel chair....even when wheel chiar was right there, they refused to offer it....we had requested for wheel chair during booking but still those ruthless and lazy staff didn't helped at all.....worst..worst and too a bad airlines and staff...
Dear China Eastern Good Evening, Best wishes from PT. Anshun Joyful Tour & Travel. Please help and information about the refund ticket. I booked this ticket by via.com Return from singapore to shanghai then shanghai to singapore for two passengers. Then I want to refund this ticket but via.com said that the following tickets can not be refunded. We've tried calling your call center in kualalumpur but it did not work. If singapore ticket to shanghai can not refund we please help shanghai tickets to singapore can be refunded. MY CODE REFERENCE MTT291 We wait for your information as soon as possible. Thankyou.
Please be ware and be careful when travelling with China Eastern I bought return tickets from Chiangmai to Narita with my family. We paid about 77,000 Baht. Unbeleivable, we lost all of money we paid because we didn't know that we have to get China' visa before allowing on board. All 4 people, my family miss the flight finally. I did tickets from Cheapticket.co.th ......Please let us know when there are 2-3 stops to the destination must have to have the china's visa before boarding ....Pease Please Cheapticke.co.th get money from me so easy. We are crying now. Don't do that please.
Terrible service, first time facing such a poor quality of service.12 Febrary 2017 My wife ( name: Liliia, Last name: Kemileva) wants to fly back from long trip in Thailand with me than i went along her to the airport and btw she is in the labor, she went trough of all scan system and even got stam in customs area that she left to reach a gates which lead on the board of plane. Localy, she got a pain and she run to the toilet and been late for few minutes, gates been closed, she paniced and gave me a call, because no one couldn't speak in russian language i came back to the airport to settle the case. Unfortunately, all staff of china eastern airlines in Thailand Suvarambumi airport were useless and keep teling me that there is no options except for buy new ticket. I made a effort multtiple times to explain the staff that im a student in Thailand( im from Russia), have been studying in Stamford Uni over than 2 years and right now can't afford 100% of payment, regarding to the case of my wife that she has big excuse with being late on the board of the plane. In the same time, staff didn't contribute us, didn't give me even number of the manager who would be in charge of the case and i can negotiate with, but staff said you have to pay for the ticket, there id no way to call a manager. Finally, call around to my friend and found enough money to pay for the ticket, but topic was quite urgent, because she meeds to leave a country according to her visa expiration time. Such a terrible experience and airlines. NB i told a staff that im going to post a complain via Internet, they told me they don't care.
Upon boarding the plane we smelled a burning electrical fire smell. We asked for information fr om the flight staff and nothing was provided. We waited about 2 hours before any announcement was made that they had a mechanical issue with the plane. Only after that did the flight staff offer any water or food. We and other passengers asked for an update and no information was given. It was obvious to the passengers on the plane that the plane would not be repaired however we were forced to sit in the hot plane for several more hours. Eventually all the passengers were moved to another plane which departed at 5:05pm. No communication or announcements were given so waited about an hour as staff attempted to find all the passengers and move them to the new plane. During the delay there were other flights departing that we could have been put on, however we were held on the tarmac and given no information. We requested information on our connected flight to NYC, and the staff refused to answer us. We asked if the connected flight would wait for us or if there were any other flights to the US and the staff refused to answer us. We landed in Shanghai around 10:30pm. We were still not told by any staff if our connected flight or any flight was available. We were not provided China arrival or departure papers and the staff refused to communicate with us. We spent another 2 hours at the Shanghai airport where we were finally told that the airline would not offer any connected flights and we had to stay overnight in Shanghai. The ground staff in Shanghai was rude, refused to answer questions or communicate with us or even look at us. At least half the flight was English speaking, and no staff would speak to English speakers or call for someone who could help. We were herded like cattle into a bus which took another 45 minutes and dropped us at a low budget motel. Again we were given no options or explanations. The motel staff was also rude and confiscated our passports against our will. They refused to give us our passports until we boarded the bus back to the airport the following day. The low budget motel did not provide us any food that we could eat, and there was no nearby place wh ere we could buy food. We were given a plastic bag with dried beef ramin noodles and no explanation of how to heat them in the room. Furthermore, all our flight bookings for this trip were for Hindu meals as we don't eat beef. At this point I felt like a prisoner being held against my will. The room that we were provided was 12 degrees Celsius and we were shivering all night long. I had to wear my clothes and coat the full time we were there but I still got sick the next day because it was too cold. It was not clean or well kept. The sink was clogged and not draining properly. The tv did not work. There was no alarm clock. We were not given a king or queen bed, and instead had to sleep on separate twin beds shivering cold, hungry and thirsty. There was a dirty mattress sitting in the hallway outside our room so I was concerned about cleanliness. In the morning of January 3rd we checked out of the motel. There was a small breakfast area that had no food that looked edible so we still did not eat. We took the bus back to the airport. We had to spend another $60 at the airport on food and water and also have a large phone bill from making international calls trying to obtain flight information. This flight was also delayed and departed at 12:30pm. There were no Hindu meals available on the flight. Because we arrived a day late to NYC we both lost a full day of consulting income for our small business. No apology or compensation was given.
Horrible, horrible service. Similar to some below comments... I was not allowed to board my China Eastern flight fr om Bangkok (Itinerary: Bangkok-Kunming, Kunming-Qingdao, Qingdao-San Francisco) because I would be in China for over 24 hours during the layovers, and as a US citizen with no extended Chinese visa, this is not allowed. 1) I tried to explain that I would not leave the airport in China, but they would not hear me on this issue. 2) I then tried to delay my flight to the next day, wh ere my layover would be less than 24 hours. They would not let me do this because my connection between Kunming and Qingdao would be less than 2 hours, which is not enough time to allow for baggage transfer, even though I had CARRY-ON size luggage! 3) Their only advice to me: buy a new ticket. After over 2 hours of speaking with their employees in the Bangkok airport and on the phone, I said screw it and bought an $800 ticket to SF through Delta/Korean Air, a LOVELY company. NEVER EVER purchasing anything through CE again! I suggest you do the same unless you are Chinese/ have a Chinese visa. Horrible company.
Patricia Malloy : Forgot to add there phone contacts all of them , you can never get a human to speak to, as of now I have been waiting 2 hours to try and speak to someone. If I call NY phone number for them it disconnected me after waiting 15 minutes and says call back later. How is it possible for over two hours no one picks up the phone, going on 3 hours now! Awful customer service. This is not the first time I have tried to call them to change my flight. I guess I'll have to travel to the airport to get it changed, sad but true! Same situation. Never order flights from them any more.
Dear China Eastern, Last Thursday, I was denied to board my flight because your front desk check-in employees refused to accept my Taiwanese passport as a legitimate source of identification to travel. My connecting flight to Taiwan had a layover in Shanghai however, the 72-hour visa exemption rule allows me to travel without a visa since I am not entering into the country and merely just having a layover. Your employees not only refused to listen to me explain, they also refused to help me solve my problem when I politely asked. Instead, they throw my passport back at me, said my flight will be a no-show and the refund issue will be my own problem. As a college student working a part-time job to earn money, this issue isn't something I can overlook so lightly. Not only was I forced to miss my flight that I worked hard to pay for, I was also treated with a level of discrimination that sickens me to the stomach. Is this how you choose your customers? I urge you to help my voice be heard and prevent future customers from experience the unfair, racist and unprofessional treatment that I received.
Left my cell phone in the pocket of the flight, CES208, from Toronto to Shanghai. Or from Shanghai to Bangkok. Please send to my home address: 1322 Sprucedale Avenue, London, Ontario, Canada N5X 2N8
mostly the flight i experienced, some were allowing me to fly even less than an hour of departure time scheduled. complain to the main office and ask for compensation Eticket 7811795461379 : I missed my. Flight last october 28,2016 not because i want an incodent happen on the road going to the airport. The lane was not moving at all due to accident so the moment i got at the airport its already 3:00 and my flight is at 4:25. The didnt let me go because they said im late but its outof my control i leavemy house early and i have time enough but because of this i got there by 3 pm. I talk to the guy on the front desk but he didnt listen to me or give me a chance to explain.
I missed my. Flight last october 28,2016 not because i want an incodent happen on the road going to the airport. The lane was not moving at all due to accident so the moment i got at the airport its already 3:00 and my flight is at 4:25. The didnt let me go because they said im late but its outof my control i leavemy house early and i have time enough but because of this i got there by 3 pm. I talk to the guy on the front desk but he didnt listen to me or give me a chance to explain.
lost luggage very bad
On 17th July, 2016, I had connecting flights from Air India airlines Air India AI 0101to prior to boarding china eastern China Eastern Airlines MU 0564 aircraft in Delhi on 17th July, 2016 I consulted the airline check in staff about my luggage if it was placed in my connecting flight. The Eastern Chinese airline staff confirmed through my luggage tags that the luggage was placed on the airline but when i reached to Jeju, Island in South Korea from China Eastern Airlines MU 5037 my luggage didn't arrive and until now (28th July, 2016) i haven't received my luggage bag. This is completely the wrong information given to me by the Eastern Chinese airline when i checked with them in Delhi and henceforth i missed my luggage bag. For follow up please email me Jimmypinto82@hotmail.com
Dear Sir/ Madam on July 2nd we had flight tickets (Moshe Berenholtz and Gil Berenholtz) ETKT 7817882578240/1 AND ETK 7617882578239/1 After checking in for the flight we learned that there will be a delay as much as 6hrs and flight will only possibly go at 20:00. We should have a flight to TLV from Hong Kong at 21:00, there was no way we could catch it. Therefore we gave up this China eastern flight and bougt new tikets to Bangkok at the airport, for an unbeleavable price. In order to catch the TLV flight from Bangkok.We also had to book hotel rooms for the night. Attached please find copies of both ticket sets . Please refund the 2 tickets SHanghai/Hong Kong and grant us a discount on the new once we had to buy at the airport. As soon as you approve our request we will provide you with our bank accout for you to swift the refund. Best Regards Moshe Berenholtz C.T.O. Thermogym Ltd Tel. +972 544678095 Fax. +972 3 7526030
Complaint To, China Eastern Sub: Flight of Mr Atul Khanna fr om London Heathrow to Guangzhou via Shanghai on 02/06/2016 Sir, Please see that I was travelling with your airlines on 2/06/2016. From London Heathrow E Ticket number : 7819115897073 Booked from Flysharp ref number: LGKNKE From London Heathrow to Guangzhou via Shanghai. I was issued boarding pass from London Heathrow to Guangzhou. At, Heathrow airport itself. Seat number 4A on flight number MU9315 was given for the flight from Shanghai to Guangzhou The date wise facts of this case are as under: 1.26/05/2016 - Spoke to Airport Manager Showed the tickets – He saw the tickets and said all is ok, I asked particular question and will you allow to me to travel with tickets . He said yes under 72 hour visa free policy. (This was done three days prior from date of travel) 2. 31/05/2016 – Spoke to China Embassy – showed the tickets: They also said yes its all ok but still speak to airline, which I had already done. 3. 02/06/2016 -- Went to airport on the date of travel – ticket was seen by three people. i. e Counter staff, her Supervisor and Manager, all said its ok, only then the boarding card was issued for Guangzhou by the counter staff. With transfer tag on suit cases. Again I am saying that I was given the Boarding pass and with transfer of luggage tags to Guangzhou. 4. I was stopped at Shanghai airport as said they can’t allow under 72 hour visa policy as further tickets have to be from same airport. 5. I was then taken by China Eastern airline to Hong Kong and left there and abandoned ( no reason given) . This was done without informing me and no further plan. 6. I have to buy new tickets again with Dragon Air for 04/06/2016 and pay for that and paid for the luggage separately I have to wait at airport whole night as the flight was only in morning. That cost me about £ 450 .00 7. With this I have to buy new tickets from Guangzhou to San Francisco for £960 for 06/06/2016 and cancel my Air China tickets also which gave me huge loss which cost me £ 350 Questions. 1. Why wrong information given to me when we came to airport to get the clarification regarding travelling to China under 72 hour visa policy. 2. Why I was allowed to board if did not have the required. Visa. Even after checking by three staff members. 3. Why the boarding card and transfer of luggage tags were issued to Guangzhou. Via shanghai. 4. Who authorised my ticket to Hong Kong from shanghai and why no confirmation was taken from me. 5. Did any body had any consultation or any authorisation before transferring me to Hong Kong. 6. Why was I not transferred back to London 7. Why was I abandoned in Hong Kong with no further plan and no food or water? 8. Who will pay for all this loss? 9. Mental tension to my family and to my father as he had to take two days off work to settle this. 10. Why no food / water were provided to me at Shanghai airport for more than 8 hours. 11. Why nobody cared for or met me at Hong Kong with no food or water was given there 12. When spoken to Richard at London office and asked that who will take care of him at Hong Kong airport he said “ I don’t know “. Total inhuman statement. This was done by my father when he called the London office on phone. 13. When spoken to airport manager by my father when he went airport personally on 03/06/2016 he raised hand and said it’s airline mistake and he will bear all expenses Now please provide all the information to my father MR Praveen Khanna, please contact him directly His details are as under: Praveen khanna Address : flat 606 vantage building, high point village, Hayes, UB34FA Email : email@example.com Mobile number: 07973617971 Further tell me what is solution to all this which I HAD TO GO THROUGH FOR 48 HOUR with total inhuman treatment given by your airline. Wh ere I was suppose to go one country but left totally in different country with no further plan and no information. And I have incurred huge loss to me and my father. This have given me and my family lot of mental tension and put my life in danger. Hope for early reply. Regards (Atul khanna)
I've talked with 3 MU staffs in Korea for 5 times since Tuesday(07JUN16)- Finally, nothing had been solved..but only got lots of stress from your lovely workers. Now, I don't have much expectation to you, but I do want to comment something for you anyways with my last hope. I called for the first time on 07JUN16 at 15:50 something. I don't remembet her name- Anyways, I asked about reissuing ticket for my friends in PVG(Shanghai.) My friends showed up little bit late about 7 minuets for MU9827, so of course they(four guys) couldn't check in. (I know this is totally their fault due to their stupidness. ) One of them sent me the message to tell him about how to come back to Korea ASAP, so I called. I told her that they were in the Airport- late for check-in, so what should they do now? Because the staff at Airport wasn't very good at English, and she just said to wait for the empty seat. If seats are avail, they may change the ticket to MU5051 departing in PVG on 18:10. They should come anyways for work, so I called Korean Air, Asiana Air and you. Purchasing one way ticket fare was too high for purchasing, so I called MU to reissue. The officer said that they needed to pay 222,000 KRW per person, and I said her that I will tell my friends to think about and thank her, hung up. At the same time, they called the travel agent and reissued ticket with C/C with the same price I've checked from MU in Seoul. I thought that everything was going okay, but today when my friends called me, I was really surprised- nearly shocked. Because he said that the travel agent called them back and canceled the payment. I don't understand this part, but anyways, they paid at the Airport almost quadruple with stupidness again. The staff at Airport said that they needed to pay for one way ticket(why?!) due to no show penalty. How stupid my friends and your staff are!! According to this happening, I called the Callcenter in Seoul again this morning. I've talked with the agents, name Somi Bae and Supervisor Juwon Yoon. The first thing I asked her is MU records the call or not. She murmured first time and distinctly said you do record (Actually, for informing the right service, you must record. Don't you think?) (but the second time, she altered you guys don't have any recording call files and she said she didn't say this!- even my friends heard right next to me. Am I crazy?) I told her to check, she called me three times. She said the same thing again and again. Therefore, I needed to talk to her the exactly same thing repeatably. She talked about * regulations of MU which are not well-known by customers. (If I knew that, I think you should hire me for your company because I am far smarter than your staffs.) If reissuing charge are totally different at the airport compaired to callcenter (over 500,000 KRW per person), at least someone should mention about this. If you told me that I should reissue with the callcenter only, I would call you. If the agent at PVG said that the fare is higher when you charge at airport, no such fool man was made. The customers do not know the regulations, rules, fare differ or anything like you do. If one of you thought of me as your sister, you would not inform me like that for sure. You only turned the problem to your advantage, but a good company gives the advantage of choice at customers' hands. You should shame on your people. I am not going to take MU. Moreover, I will not let any person around me to use your perfectly excuse-makers' airplane. Listening to sorry a hundred times without any emotion and cordiality only wasted my precious time. Go out and dig the ground for an hour, you are a lucky one if you get a peny out of it. 3,600,000 KRW is such a big money.
Forgot to add there phone contacts all of them , you can never get a human to speak to, as of now I have been waiting 2 hours to try and speak to someone. If I call NY phone number for them it disconnected me after waiting 15 minutes and says call back later. How is it possible for over two hours no one picks up the phone, going on 3 hours now! Awful customer service. This is not the first time I have tried to call them to change my flight. I guess I'll have to travel to the airport to get it changed, sad but true!
VERYpoor customer service!!!!!! My daughter is in Delhi- her flight was supposed to leave at 2:30 am and they changed their schedule-left 5 hours earlier without informing us. At the counter nobody listen or tried to do something about it. Calling their 1-800 number it is a joke, nobody answers!!!! NEVER FLYING THIS AIRLINE!!!!
Very bad every time they changes their schedule and ask for very inconvenient timings. For me the change was happened for three times.
This is a joke. I've been on hold 45 minutes to get a seat assignment and there's no human to be found. If you don't give a * where your seat is I guess it's okay but otherwise skip it...
TERRIBLE TERRIBLE SERVICE. This is my first time taking the flight and i was struggling so hard throughout the connection flights from YYZ to China. The flight attendants don't even understand you well and i have missed my flight because of the long line up in security. They even blamed our family that it was our fault we missed the flight. other airlines have people calling your name via speaker before closing the gate or trying to find people at security to get them onto the plane. I am trying to find the email or number for the Shanghai headquarters to complain and NOONE replies! They only reply to the "forget password" for their membership. This is the WORSE airline EVER! DO NOT TAKE IT
I took MU9854 BKK-Shanghai on Aug.20, 2015 with my mother (wheelchair). The plane arrived Pudong airport without any equipment to help my mother out of the plane (The plane was disembark outside the terminal). On the way back on Aug. 21, 2015 MU9855, the plane was delayed for 1 hour and again the plane was not at the gate ( we had to take shuttle bus). I took MU9855 again on Sep. 13, 2015, I clearly asked the ground staff to prepare elevated car to send my mother to the plane as she couldn't walk up the high. The ground staff confirmed that the plane was at the gate and no need for that equipment. Finally, gate changed! no elevated car! we had to go with all passenger on the shuttle bus to the plane and stood there for 20 minutes waiting for the elevated car!!! We couldn't book even the front row seat which usually reserved for disabled passengers. During the flight, the food was so terrible so I asked for a second can of Tsing Tao beer. The answer was "there is only 15 cans on this flight and they are out" Think twice if you wanna fly China Eastern Airlies or Shanghai Airlines
Is the Phone number: +86 21 6268 6268 021 955 30 correct? Thank you
Josephine Carlos : I will never recommend this airline and I will never ever take this airline ever. The stewardess are rude and discriminatory. There is no rule. The passengers do what they want. Loud and noisy and just do what they want without anybody from the airlines asking them to do the right thing. As soon as the airline started, the passengers started looking for an empty seat and began occupying them. The steward/ stewardess never stop. The food is gross. Please, for a little more, take another airline and do yourself a big favor. Also, only Chinese films are shown on TV. It is almost a propaganda because you cannot see any other movie other that their films. I am so disgusted with thus airline.now you know what is like being a non-White person travel on Virgins/BA/Thompson airlines!
Employee checked my ticket and told me to stand in a 40min line IN THE WRONG TERMINAL. So I missed my flight. Now I have to pay the equivalent of a new ticket for the right to confirm the open ticket they gave me as compensation. I spent more then 3 hours on the phone with various people at their "help" line who hung up on me, put me on indefinite hold, lied to me, and were utterly unhelpful. NEVER flying CE ever again, and advising everyone I know to avoid avoid avoid.
Guest : China Eastern is the worst airline of all time. The plane from shanghai to New York was 15 years old. The seats didnt recline, the bathroom was disgusting and there was one tv ( all in Chinese ) for 20 people and the charger did in the seat did not work. It didnt help that the people on board were either children or rowdy people having a "party" in the plane and that I got sick on the plane due to no sleep. I dont understand how it is still even legal to fly these old planes for 15 hours and why the other shorter route planes are better and newer. It boggles my mind. Please do not take this ariline if you can. It really is terrible. Its worth spending the extra money for a better flight. never know so bad no alcool one wine bottle for 350 passager ....no smile ,,only chinese food ,,,and interdition open smathphone must be black screen chinese gouvenement rules......but part sky team.....forget ti travel..
China Eastern is the worst airline of all time. The plane from shanghai to New York was 15 years old. The seats didnt recline, the bathroom was disgusting and there was one tv ( all in Chinese ) for 20 people and the charger did in the seat did not work. It didnt help that the people on board were either children or rowdy people having a "party" in the plane and that I got sick on the plane due to no sleep. I dont understand how it is still even legal to fly these old planes for 15 hours and why the other shorter route planes are better and newer. It boggles my mind. Please do not take this ariline if you can. It really is terrible. Its worth spending the extra money for a better flight.
my ticket was refunded by agent but we didn't tell him to refund it..when we ask him to send us the refunded money he told that he didn't received yet..its already been 1 month bt we haven't received or refunded money..how long it takes to get refunded money?
I am booked in flightMU756 from DXB to PVG and my ticket is CA/NZ785S 781-5413174803 I can not make it and I want the flight rescheduled but I have been trying DXB office on +97142545448 for the last 16 hours .The phone rings but no answer. Can get help My e mail is firstname.lastname@example.org
I have tried for over 16 hours getting Dubai office but no one is picking up . I desparately want your service. JOSEPH OFUMBI OMONDO
I have been waiting on line for at least 45 minutes, nobody is picking up the phone on the customer line! What a great service you have!
Did your mom have Chinese visa?
Dear Sir, My Mom (KHANAM/MOSAMMAT SUFIA MRS, Dhaka to Vancouver) was your passenger on 05/05/2014, Flight # 2036, 747, 581. She was sick and you helped her with wheel chair assistance. We always happy for your good hospitality and service, but this time my Mom lost her luggage (she already claimed that) and your wheel chair operator at Kunming airport (May 6th 2014 at 7:30am) stolen my Mom’s hand parts which inside was my Mom’s all valuable things (Gold ornaments and USD 100 cash). Please help us with this matter. Best regards, Mahfuj Enam S/O Mrs. Mosammat Sufia Khanam 5, 736 Wilson Street, V9A3H2 Victoria BC, Canada PH: 2508856863 Email: email@example.com
WORST 2 FLIGHTS I'VE EVER TAKEN IN MY LIFE and I'll never forget the nightmare. I bought a round-trip ticket from China Eastern and they lost my luggage both times!! I arrived in Sydney Australia with no fresh clothes or underwear and had to live that way in a hostel for 2 days before they finally found it. No apology, no money refunded. Coming back home they lost my luggage again! I'm still waiting for them to find my 2 bags, their phone numbers either are out of service or just keep ringing with no option to leave a message. Besides having the worst phone service and losing my luggage constantly, the plane is dirty, completely uncomfortable, puts pork in your vegetarian meals, the flight crew have terrible attitudes and were very rude, they only show Chinese commercials or Chinese movies with no subtitles, and yes the plane does have a certain putrid smell. I couldn't listen to the radio because it only had Chinese artists, the films were all in Chinese with no dubbing, and there was absolutely nothing I could do on a 30 hour plane ride from NY to Sydney. I even remember when they tried to hand me a burger and I told them I'd rather have some peanuts because I don't eat meat, they were so rude and told me to 'Just Try It.' I had to beg them for 2 bags of peanuts instead, which they handed me with such disdain. I paid $1,100 of my hard-earned money (which was very hard to save) and got treated like a stowaway in a ship's cabin. It was absolutely dreadful and I urge anyone considering using their airline to Please Re-think it. I'm never using them ever again!!
Dear team, I have thought about writing you this complaint for some time, but decided to go ahead and complain. After seeing this statement made by China eastern “We will understand and fulfil the customer needs as far as possible, and will pay special attention to the needs of the important passengers, elderly, infants, children traveling alone, and pregnant women. We will provide service to those passengers with difficulty in sight, hearing, intelligence or movement on the service site. If you take the flight of China Eastern or flight of Sky Team Alliance partners, we will, together with Sky Team Alliance partners, provide satisfactory and quality guaranteed service to you.” My company, CIMC, family and I are regular visitors to china, we are loyal to other airlines than china eastern, and for good reason. Recently the company recommended that all staff and families use china eastern as someone was happy with the service. My complaint arose as we travelled back from Wuhan to Sydney on the 21st of Feb. 2014. We arrived at the check-in early so as we could secure a seats to enable my family to be together as there is one baby and a 7 year old daughter, we would normally lift the dividers and the daughter would sleep in our lap, and baby can sleep in the hook-on basinet. we were told that the seat have all been allocated and we were not able to be seated together, this was a shock to me as we have never encountered this before with any other airline, even if we couldn't get the basinet we would always be together. After waiting in the cold with children at the airport for 5 hours, and the gate change, also given the wrong directions walking from Terminal 1 to terminal 2 and then back again we managed to board the plane just in time to find many unoccupied seats, of which were the centre 2 seat at 32 that would have helped use stay together and look after the children. The hostess was so kind as to offer the 2 seats to us and my wife and daughter settled in fine and I remained near the window. Shortly before take-off a rude young crew member ordered my wife and child out of their seats as he claimed that he wanted to sit there. This made me so * that their and then I decided never to travel with this airline again. My daughter was sent a few seats back on her own and my wife joined me near the window with the baby. We asked the young crew member to take another seat as there were so many available and he was alone. He refused and remained there throughout the whole journey, you can imagine my anger during the 10 hour flight, my daughter crying from the back, the armrest is fixed and we could not put the baby between us. We were apologized to at the end of the flight by the team leader who explained that the crew member was security and had to occupy that seat. Wow great security he slept most of the way. I really don’t believe that a sky team member airline would treat its clients in this manner, we love china and everywhere we went people were courteous and friendly, at airports we were allowed to skip the lines and people came to our aid. While I was on one of my business trips the hostess persuaded me to join your club, I now think if I did not make a mistake.
Will never take this airline ever again poor service and people
I forgot one more thing about this airline. It is very dirty. And very noisy. It was! feel the LONGEST flight I ever took despite that it should be the shortest. Dirty, noisy, rude, passengers are constantly clearing their throat and spit it out. It was really gross. I feel so gross out that I did not eat anything thought ur the almost 16 hour flight!
I will never recommend this airline and I will never ever take this airline ever. The stewardess are rude and discriminatory. There is no rule. The passengers do what they want. Loud and noisy and just do what they want without anybody from the airlines asking them to do the right thing. As soon as the airline started, the passengers started looking for an empty seat and began occupying them. The steward/ stewardess never stop. The food is gross. Please, for a little more, take another airline and do yourself a big favor. Also, only Chinese films are shown on TV. It is almost a propaganda because you cannot see any other movie other that their films. I am so disgusted with thus airline.
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My flight started with a 3 hour delay in Korea and therewith I missed my connecting flight in Shanghai. China Eastern put my on a new flight, however I had to transfer airports, the expenses that came with this transfer were on me, and China Eastern refused to pay for this. The employee however told me that I would be upgraded to business on my new flight, which I thought was very kind and therefore I did not complain any further, since I thought it was a reasonable compensation. Once I arrived at Pudong, I was informed that my new connecting flight was delayed, which was already known the day before, which the employee in Korea already should have known and therefore should not have put me on that flight. Later on the evening, the flight was cancelled. After a lot of struggle with the staff, nobody spoke English and after some effort I was able to have them call someone for me, I was able to get on another plane with another airline, however I was put on the worst seat ever, on the back of the plane, with a seat that did not decline. On my return flight, I had to change airports again from Pudong to Honqciao. Upon arrival at Honqciao I was denied access to the airport, because the airport closes at midnight!!! The police kindly informed me t wait outside for 6 hours, until the morning when the airport opened. On my flight to my destination: China Eastern put me on a flight that was delayed without informing me, did not give me the choice to take a flight the next day (and therewith safe money for a hotel night), promised an upgrade but did not actually give it, put me on a flight and caused me a 7 hour delay, creates additional transportation costs between airports, has staff that does not speak English. On my flight back: does not notify passengers about delays, while boarding time has passed and the airplane has not even arrived yet, offers flights with a transfer between airports, while the airports closes, does not offer the transfer between the airports, does not inform the passengers that the airport closes, does not offer accommodation nor compensation for any of this. When discussing this on the phone with customer service, the operator laughs and her only comment is that China Easter never promised any financial compensation. The customer service hotline does not speak proper English and I had to be called back several times. This only resulting in that the staff denied the information given and denied promises made. At the end, they never called back to explain themselves. My advice: avoid this airline...
I would never fly with this airline again. Each flight we were on with them was delayed by at least half a hour (we were on 4 flights with them) the crew were always rude. I waited an hour and a half with my call bell on once for someone to bring me water so I could have my anti biotics. On a 12.5 hour flight the plane was not equipped with screens on the back of the chairs which is a given with any long haul flight these days. They broke the handles on both my husband and I bags. The check in staff were equally as rude as the flight attendants but what is much much worse is that they nearly killed my Husband twice and they still dont even have the decency to return a email. My Husband is severly allergic to seafood and if he has any it will take as little as a hour before he goes in to anaphylactic shock and will die without medical treatment. When checking in online we put down this food allergy and when checking in we also ensure we remind them to make sure it is in the system and when they serve our meals we always confirm one final time that there can NOT be seafood in it. The first flight went smoothly however the next 3 flights he was served seafood ON EVERY MEAL. The idiots had checked that he can ONLY have seafood. between our second flight and our 3rd there was 4 weeks and again we checked in online giving the seafood allergy, confirmed at desk, confirmed when being handed the meal and low and behold PRAWN SALAD. We emailed china eastern airways and recieved a curt response saying they apologise and it will be handled by another department. 3 weeks later and no response from them. Sent a futher 2 emails requesting an update and no response. We gave them ample opportunity to resolve this and reply to us and we may have some faith restored but China Eastern Airlines couldnt care less about their customers and their staff couldnt either.
To, The responsible person, China Eastern Airlines CHINA. Sub: - Request for upgrade my China Eastern Miles Card No.660500128878. Dear sir/madam, I would like to say, I am very big interested to CHINA EASTERN AIRLINES, so I always travel with that, I am so happy to hear that good achievement. I was beside myself with joy the other day when I came to know about your topping the list of the successful airlines of the world. It is a really splendid achievement and we are all proud of you, I would like to short induce myself to you, I am Boss of one Global International company, I travel always in the different country, I like too much China Eastern Airlines due to their service and hospitality. I always prefer China Airlines, for travel India to China and domestic in China. I would like to request you to upgrade my China Eastern Miles Card No.660500128878, so I can able more facility to your site, I am not interested to ask the facility for extra weight, kindly just allow me for priority check-in and 1st row seat. I shall be highly oblige you for your cooperation, Thank you Khan Shahnawaz Passport No. Z2454138 INDIA
At Seoul airport the China Eastern check-in people said I couldn't fly as we were transferring at Sydney and I didn't have a visa for Australia. 'But I'm not leaving the airport!?' 'You still need a visa.' 'But we're also transferring in Shanghai, do I need a Chinese visa?' 'No, but you can visit Shanghai for 24 hours with no visa.' 'But I'm not leaving the airport in China, either!' 'Well ... er ... we'll see what we can do.' After half an hour ... 'Oh, you don't need a visa if you don't leave Sydney's airport.' 'Thank you, good day.' On the Shanghai --> Sydney 10 hour leg we were put right next to the toilet. It would've been good on the way back as Olivia spent most of that time throwing up the food they'd fed her. When we were in Sydney we went through customs as China Eastern wouldn't transfer our luggage, and we had to check out and check in again. Only I didn't have a visa so Olivia sped through the Australians/New Zealanders queue and I got stuck air side. We had no means of communicating so she picked up our luggage and held on to it. I went to the transfer desk and they tore up my boarding pass for the Sydney -> Christchurch leg as Olivia had our printed schedule so I couldn't prove I had a return flight back fr om Christchurch. After several hours waiting Olivia checked in and we met up, showed the transfer guy our schedule and he printed a new boarding pass - luckily my seat hadn't been taken in the meantime. I said 'Thank you, good day' On the return journey China Eastern, in Shanghai, made us check out of the airport, pick up our luggage, and then check back in again. By that time they only had separate middle seats. We said 'Thank you, good day'. We got to the gate, Olivia went ahead and they wouldn't let me through as both our boarding passes had Olivia's name on. She was called back to the gate and we waited a while until they fixed their cock up. When we got on the plane our seats were already taken by people who also had boarding passes with the same seats on. Luckily there were a couple of spare seats at the front of coach, which was nice. We said 'Thank you, good day'. I would also like to add the complete incompetence and rudeness of the staff on many instances e.g. when checking in there was a line of about 200 people and only one person managing the check ins. Directions were unclear or absent e.g. when trying to check in we were stranded at a "transfers wait here sign" with 60 other people for more than an hour, only to find out later than there were "unable" to help us. After we had finally managed to get checked in they put us on a bus with first class passengers (economy passengers were on another bus) that sped us through only to leave us all stranded waiting behind a long line in the cold. Which is strange because when I was trying to hop off the plane one of the air hostesses berated me for not letting a first class passenger go first. Staff barely spoke English. They also had a lim ited supply of arrival cards in English so they handed out many of the English speaking passengers cards in Chinese to fill in. The list could go on and on. Apart from anything else I was amazed at how incompetent this airline is. And how they managed to turn flying with them into a frustrating and miserable experience.