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 ⇒  ⇒ China Southern Airlines


China Southern Airlines Discussion

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09 September 2018 04:09:00 Jaime Oliveria

Delayed baggage CZ156022,CZ156021

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13 May 2018 01:05:00 SU535

ETKT: 7844906312602 : May 2nd, I had direct flight with CZ307 from Guangzhou to AMSTERDAM. At Schiphol airport, one of my check-in lug gages was lost. KLM arrival service filed the lost baggage, gave me a reference code. Always satisfy KLM's service. Then I called +864008695539, China Southern Airlines (CZ) headquarter service, reporting lost baggage. May 4th, CZ Amsterdam service first time contacted me asking for file code, and requested me fill in the baggage form in KLM website according her instruction, because they found my baggage inside Amsterdam airport. However I couldn't proceed the instruction, the warning message was your e-ticket is not from KLM. So I called back to CZ Amsterdam office more than 20 times, only 2 of which were picked up, but they coldly said they were not baggage service and complaint department. I had to wait the right persons in office and call again. I gave call to +864008695539 to file complaint. It really hurt me, leaving me desperately. I had no clothes (only T-shirt in 12 degree weather), no cleaning stuff, uttermost no underwear to change. All my hope went away. May 5th, I called KLM customer care +31 20 4747747, she checked up my reference code, and immediately found my baggage in Dusseldorf. She arranged shipping of baggage, and asked me file compensation request through China Southern Airlines, because of my ticket is from CZ. In the evening, I received baggage in the hotel. The whole next week, I keep calling CZ Amsterdam office, no one picked up. Also I filed many complaints through +864008695539 who said the compensation plan should come up through CZ Amsterdam office. But CZ Amsterdam never called me or couldn't be reached. May 13th, I was flying from Amsterdam to Singapore. In Amsterdam airport, I talked with CZ office, she said she couldn't help me, the customer service department was in other buildings. Dam. The next week during stay in Singapore, twice I called +864008695539 to complaint no one contacted me for compensation plan, also gave my Singapore phone number. But still no one contacted me. After May.20th, every two days I call +864008695539 to file my complaint. Overall, it cost me lots of time and international calls. Finally on May.27th, CZ office Amsterdam +31 20 4120302 called me, said today she got my file, and threw me a compensation plan, in total give me $50. Only 50 US dollars, amazing.... of course I refused. Terrible service, never seen worse case like this. KLM service should be a standard for CZ. Shame on you. Based on your description of the comlaint, no refund is permitted and must not be offered as no correct data had been provided. Regards, aryan{at}vivaldi.net .

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13 May 2018 01:05:00 SU535

09 April 2018 01:04:00 sakda chaimongkol //// There is no such reference 3477267837 in China Southern Airlines records . ///// Reply on the year 2018 previous messages: This is not the China Southern Airlines carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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09 April 2018 01:04:00 sakda chaimongkol

Dear Sirs, (my reference:3477267837) I brought a ticket from China Southern for Bangkok to San Francisco leaving on 7 Apr at Bangkok Airport just about to boarding the plane I was told not to board the plane. This is my itinerary: Departure Bangkok-Guangzhou-San francisco but when I check in at the airport my flight was Bangkok-Guangzhou-Wuhan-San Francisco I brought ticket only one stop not two stop i don't have Visa at Wuhan(my ticket come from eDream from internet) I can not leave to San Francisco i was told I must pay 7000 Baht at the office in Bangkok so I can leave to the U S. i ask for your help because I did not buy the ticket to stop in Wuhan Please kindly issue me a ticket without paying another 7000 Baht. Regards, Sakda Chaimongkol

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25 August 2017 04:08:00 Guest

Pros: I was impressed by the Customer Service Skills this airlines has. It was above believe. Other Chinese airlines should learn from them. They were proactive to solve a minor issue and they even called me in the evening to apologize once more. Amazing!!!!!! Cons: Just don't give water from an ice bucket next time.

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01 June 2017 08:06:00 Guest

May 2nd, I had direct flight with CZ307 from Guangzhou to AMSTERDAM. At Schiphol airport, one of my check-in lug gages was lost. KLM arrival service filed the lost baggage, gave me a reference code. Always satisfy KLM's service. Then I called +864008695539, China Southern Airlines (CZ) headquarter service, reporting lost baggage. May 4th, CZ Amsterdam service first time contacted me asking for file code, and requested me fill in the baggage form in KLM website according her instruction, because they found my baggage inside Amsterdam airport. However I couldn't proceed the instruction, the warning message was your e-ticket is not from KLM. So I called back to CZ Amsterdam office more than 20 times, only 2 of which were picked up, but they coldly said they were not baggage service and complaint department. I had to wait the right persons in office and call again. I gave call to +864008695539 to file complaint. It really hurt me, leaving me desperately. I had no clothes (only T-shirt in 12 degree weather), no cleaning stuff, uttermost no underwear to change. All my hope went away. May 5th, I called KLM customer care +31 20 4747747, she checked up my reference code, and immediately found my baggage in Dusseldorf. She arranged shipping of baggage, and asked me file compensation request through China Southern Airlines, because of my ticket is from CZ. In the evening, I received baggage in the hotel. The whole next week, I keep calling CZ Amsterdam office, no one picked up. Also I filed many complaints through +864008695539 who said the compensation plan should come up through CZ Amsterdam office. But CZ Amsterdam never called me or couldn't be reached. May 13th, I was flying from Amsterdam to Singapore. In Amsterdam airport, I talked with CZ office, she said she couldn't help me, the customer service department was in other buildings. Dam. The next week during stay in Singapore, twice I called +864008695539 to complaint no one contacted me for compensation plan, also gave my Singapore phone number. But still no one contacted me. After May.20th, every two days I call +864008695539 to file my complaint. Overall, it cost me lots of time and international calls. Finally on May.27th, CZ office Amsterdam +31 20 4120302 called me, said today she got my file, and threw me a compensation plan, in total give me $50. Only 50 US dollars, amazing.... of course I refused. Terrible service, never seen worse case like this. KLM service should be a standard for CZ. Shame on you. I advise you not to take China Southern Airline (CZ). Once you got problem, you will be left desperately and hopeless. ETKT: 7844906312602

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08 September 2016 04:09:00 ramangill49@yahoo.co.in

I want to change my flight from auckland to delhi

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22 January 2016 05:01:00 Guest

bad experience with China Southern they lost my luggage only to show up in Nanning 3 weeks after i arrived from melbourne. still trying to find out what happened to my luggage all that time? i had to buy some clothes 300 aud worth as my clothes were in my case but i had to travel from australia to china in the same clothes i had on for 2 days. Disgusting disgraceful service. i trust my journey back to australia from china will be better. I have put a claim into the airline for compensation the least they could do is refund me 300 dollars for out of pocket expenses.

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14 May 2015 03:05:00 #expediacrooks

This is the worst airline around. They took my money, changed my flight so that I couldn't make the date. Told me they would cancel the booking and refund in 8 weeks - so I waited 9 weeks and no refund. Now they ask me to wait another 12 weeks! Why? Just give me back my money you crooks!

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27 February 2014 05:02:00 Guest

On a recent journey back to Sydney fr om the UK we had to change a flight due to visa conditions, a China Southern representative at Beijing airport told us that due to the limited time we had to meet our connecting flights our options where to either wait until the following day (30th December) and there was a direct flight from Beijing to Sydney or to pay for an additional flight from Sydney to Guangzhou leaving that evening and claim the refund on our return to Australia. He explained that due to the complexity of our ticket, the number of stops and having to arrange the change with the booking agent if we wanted to wait for the ticket to be changed we would miss our connecting flight to Guangzhou from Beijing and customs would not allow us to pass to the domestic terminal without the flight tickets leaving China wh ere produced. On the advice of the China Southern Representative we paid for these flights on the understanding that the money would be refunded once we arrived back in Sydney. We contacted China Southern on our return to Sydney and were advised that this had to be approved by their Head Office in China. We were then advised on 21st of January that the refund has been approved by their Head office and the refund would take 5-15 business days. We have not been advised (26th February) that the refund will not be processed as head office decided to overturn their previous refund approval. Also lost one of our case, which we didnt get returned for a week and only because I personally contacted all the airports after China Southern misspelt my name on the lost baggage report.

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25 December 2012 10:12:00 Guest

China Southern Business/First Class, Moscow-Guangzhow. This flight is a scam. It is actually two flights masquerading as one and there is very little one can call Business or First Class about the offer. The business class seats are NOWHERE NEAR reclining flat; the plane lands in the middle of the night (they make you disembark and go through passport control, they change the crew while you wait for two hours); the food is terrible; there is only one film (repeated twice) for an 11-hour journey; the flight attendants speak very little English, etc. Even though there are on-line mentions of flat-bed reclining seats, they actually recline by ONLY A FEW DEGREES and there is no rest for the legs nor feet whatsoever. The travel agent did say that the plane stops for re-fueling, but did not say that you are expected to leave the plane, get a visa (transit, if continuing), have your passport stamped, wait for 2 hours at the airport and all of this in the middle of (a very cold) night. I knew the flight was long (11 hrs), but was hoping to sleep most of the time, not expecting to be woken up in the middle of the night, herded out, made to wait, and then herded back onto the plane. When we boarded initially, in Moscow, the crew asked me if Id mind changing seats so that a colleague of theirs (or a pilot) could occupy the seat next to mine and Id be alone in the seat behind. When he started snoring VERY loudly, the flight attendant told me that she could not wake him up and ask him to stop. The flight attendants were friendly, but they did not speak much English and their accent was very difficult to understand. They were out of the most interesting dishes on the printed menu and wines even though the plane was half-empty. When in Guangzhow I wanted to check whether miles have been credited to my Delta frequent flier account (as both companies are members of the SkyTeam program), a total of FIVE China Southern employees came to talk to me one after another and none of them knew what frequent flier was, so they googled it. Of course, it turned out they could not credit my account. Won't even mention the fact that they showed only one film on a 10-hour flight. And the volume was too low.

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13 December 2012 12:12:00 Guest

I booked a flight with China Southern Airlines. Due to an error on their (website's) behalf, my surname had been duplicated, so the name on my e-ticket didn't match my passport name. Therefore, the ticket was unusable (this is because an airport can refuse you entry to the flight/country if the name on the ticket doesn't exactly match the name on the passport). I contacted them straight away to rectify the issue, but was told flatly that they wouldn't change the name and that I would have to just buy a new ticket. To add to this, they said they would not refund the flight costs of the orginal ticket. After weeks of back and forth with them on the phone, their response remained the same. To avoid any heart/wallet ache, don't book with China Southern Airlines.

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